Marshmallow: caller ID not working anymore since update - X Play Q&A, Help & Troubleshooting

Since updating my Xplay to the Android 6.0 OTA update my caller-ID is not working anymore. When someone from my contacts calls me I only see the number, not the name. Also the call-history list only shows numbers whereas alls the entries are in my contacts list.
I've tried already to remove the contacts-app data and cache and resync the google contacts again, but this doesn't help.
Any idea how to fix this?

stefimke said:
Since updating my Xplay to the Android 6.0 OTA update my caller-ID is not working anymore. When someone from my contacts calls me I only see the number, not the name. Also the call-history list only shows numbers whereas alls the entries are in my contacts list.
I've tried already to remove the contacts-app data and cache and resync the google contacts again, but this doesn't help.
Any idea how to fix this?
Click to expand...
Click to collapse
Try factory resisting your phone.
Sent from my XT1562 using Tapatalk

stefimke said:
Since updating my Xplay to the Android 6.0 OTA update my caller-ID is not working anymore. When someone from my contacts calls me I only see the number, not the name. Also the call-history list only shows numbers whereas alls the entries are in my contacts list.
I've tried already to remove the contacts-app data and cache and resync the google contacts again, but this doesn't help.
Any idea how to fix this?
Click to expand...
Click to collapse
I have a Moto X and had the same, read somewhere to delete your Google account from 'Accounts'. Then re-ad and all working fine now. You'll have to re-enter some stuff, but it's not as bad as a factory reset :good:

I did a factory reset in the end, probably a good idea after a major OS update. Caller-ID works again

I had the same issue with Moto X 2nd gen (2014)
Caller ID would not work for me after upgrading my Moto X 2nd gen (2014) to Marshmallow. After removing and re-adding google account the contact names show up in the call history. However caller ID is still broken. I think it has something to do with the fact that the contact phone number is saved in international format, but the network operator sends it in the local format.

ikarmy said:
Caller ID would not work for me after upgrading my Moto X 2nd gen (2014) to Marshmallow. After removing and re-adding google account the contact names show up in the call history. However caller ID is still broken. I think it has something to do with the fact that the contact phone number is saved in international format, but the network operator sends it in the local format.
Click to expand...
Click to collapse
Hello, editing (adding) the country code works for me. There are some apps that can help you avoid doing this manually. Or choose this little https://play.google.com/store/apps/details?id=angel.twitch

#3 Works perfectly (suggestion to wait for Android 6.0.1 update is taking to lang too). Thanks!

Related

contacts management problems

hello, i'm confused as how to update a contact's phone number. i'd mainly like to update in both contacts and sim card. for example, John Smith changed his phone number and kept his email the same. i wish to update in the sim as well as automatically update in the contacts without manually going in and updating the contacts. so in the end i have to edit both sim entry and contact entry.
secondly i'm having problems with contacts switching from windows mobile2003. John Smith shows up in my contacts list as Smith,John so i can't search for him in the contacts list. i have to manually search for him in order to update his new phone number. any suggestions?
thirdly i can't create a new contact after i've added a new sim entry through contacts. it seems i have to load the Sim Manager application and wait while it loads sim entries in order to "Copy to Contacts"
any help would be greatly appreciated so i can streamline my work.
running: wizard (8125) with OEM rom
no solutions?
no one has a solution?
frostedglcok said:
hello, i'm confused as how to update a contact's phone number. i'd mainly like to update in both contacts and sim card. for example, John Smith changed his phone number and kept his email the same. i wish to update in the sim as well as automatically update in the contacts without manually going in and updating the contacts. so in the end i have to edit both sim entry and contact entry.
Click to expand...
Click to collapse
It's not possible to simultaneously update the contact's phone number in memory and in a SIM card, as far as I know. Shubaroo (see below) has a SIM manager that might make it a little easier on you.
Most people either use memory only (because they only have one phone and don't really care, like myself), or they use SIM only (because they change phones based on activity, like some people change shoes).
secondly i'm having problems with contacts switching from windows mobile2003. John Smith shows up in my contacts list as Smith,John so i can't search for him in the contacts list. i have to manually search for him in order to update his new phone number. any suggestions?
Click to expand...
Click to collapse
Wizards run Windows Mobile 5, not Windows Mobile 2003, so I don't know what else to say about that. Not sure what you're even asking, honestly.
As far as last, first vs. first last, I recommend "ContactFix" from www.shubaroo.com which is designed exactly to fix this.
thirdly i can't create a new contact after i've added a new sim entry through contacts. it seems i have to load the Sim Manager application and wait while it loads sim entries in order to "Copy to Contacts"
Click to expand...
Click to collapse
Yep. See my comments above. One, or the other. That's your choice, but you don't get both, AFAIK.
One last bit of advice: Ask ONE question at a time, and you're far more likely to get a response. It took me nearly half an hour to sift through this mess to form cogent answers. Most people won't bother.

number recognition

hello,
when someone calls my diamond II
it only shows the number of the caller, but not the name even though they are in my contacts how can i change this so it says who calles by name instead of number..
thanks for any reply
This sometimes happen if you have multiple entries of the same number....then phone shows only number and no name.....Is this happening for each incoming call..or just for few contacts...
for all contacts it happens, but most do have an mobile number and an home number..
can i change anything to fix it? or is it a fault on the diomand II .
Multiple numbers for same contact should not be a problem, but multiple contacts for the same number sometimes causes this....fr me it is working fine, so it should not be a TD2 bug..
pgu said:
Multiple numbers for same contact should not be a problem, but multiple contacts for the same number sometimes causes this....fr me it is working fine, so it should not be a TD2 bug..
Click to expand...
Click to collapse
all contacts have just one mobile number and one home number so i don't know where to search a solution
but thanks for your reply
Try to not use the prefix.
(+countrycode)
Should do the trick
this was discusserd once already (I think. I can recall the drop the prefix solution). Search a bit. alas, I will give you a link if I find one
Im having a similar problem. The caller id dosent work for some of my contacts, both when they phone me or when they send a SMS. Im sure they are saved in my phone and not on my sim and from what I can see there isnĀ“t any difference from how they are saved in my phone book from the ones that the caller id works for. Its really strange and annoying. Hope someone has a solution for this problem.
Did you try just delete that contact and make it again. I know it's stupid question but ...
prdic said:
Did you try just delete that contact and make it again. I know it's stupid question but ...
Click to expand...
Click to collapse
yes i did. I also tested to make a new contact from the sms view with the option save contact with the actual number that shows instead of the name and it still didnt work. Thanks anyway.
Hey,
I've had the same problem since day of purchase. I did the reg edit to increase the numbers the phone looks at to identify a number but it still didn't work. I've also deleted and re-created the contacts with no success.
ALL,
I had this problem. I submitted the case to HTC Europe but I did not even get a call back after a few months had passed.
Unfortunately the only way to do this is to hard reset the phone.
You will loose all your phone data (contacts etc) but the files on your memory card will be ok.
When you reset the phone, even if you have NO contacts at all on your sim card, you still have to tell the wizard on the first boot to import your SIM contacts. This, for some silly reason, is the only way to get the phone to register the phone contacts from your phonebook, even if you are just using the non-SIM contacts.
I had no numbers on my SIM card and of course I did not select the option to import my contacts. I was going to do that myself via Outlook. Once I selected not to import the contacts, not one number was recognized.
I did a Hard Rest. If you have numbers or not on your SIM does not matter. Allow the initial start-up wizard to import from the SIM. Then continue.
This solved this VERY ANNOYING issue for me. I used SPB backup first to take a copy of my phone data before the reset.
- Geoff
i had this problem too, solution is change registry:
HKCU\ControlPanel\Phone\CallIDMatch:9(DWORD)
this means phone will identify number by 9 last digits - meaning its ignoring country code.
*if 9 not working for you try 10/11/12... one of these should fix.
bnm7bnm said:
i had this problem too, solution is change registry:
HKCU\ControlPanel\Phone\CallIDMatch:9(DWORD)
this means phone will identify number by 9 last digits - meaning its ignoring country code.
*if 9 not working for you try 10/11/12... one of these should fix.
Click to expand...
Click to collapse
hello
today I tried all the numbers, from 7 to 12
11 was the value that made me look some of my callerID. now I have the same problem, but not with everybody, but only some people
let's say a 50% of my contacts are shown on the screen when they are calling me/sending me an sms, but the other 50% doesn't show me the name but just the number.
today I tried with my mom's phone to call me. it didn't show the name. So i deleted her name from the contact, and added it again (from the missing call). now it's showing her name... Do I have to do it with all the phonebook?
is there something I can do to fix it? it's making me crazy
please help me..
I have, absolutely same problem, erasing the contact and creating it again, did not solve, very very strange. I've tried iterchange of numbers home>work, work>home, work> auto, home > auto, invane, some of contacts refuse to display name, compared the phones i have no same numbers for names ecc. First of all i have to mention that numbers have been migrated from Nokia 6230i via Outlook Express > Outlook > Phone , some of the numbers like Home, Bussiness Fax ecc, did not passed to Diamond 2
I've just noticed that a Hotfix was released a few days ago, which just might solve this problem.
Titled: Update for HTC Touch Diamond2 for Caller ID Display
I haven't tested it yet, so let us know if it works for anyone
try to make all contacts same format with TrineFix or similar app,
set numbers without country code, for example in israel i set 05XXXXXXXX instead of +9725XXXXXXXX, then i change CallIDMatch to 8.
this is how it works for me.
I had a problem with none of my contacts names coming up when they called me, it would only show their number. After x2 software resets and installing everything again I found the problem, when you do a software reset and you turn the phone on for the first time when it asks you to import from your sim card contacts DONT DO THIS if you sync your phone with Active Sync and outlook contacts as this is where the problem is.
If you import your contacts from your sim and you sync with outlook then your caller id's will not work.

[Q] Contact details problem

Something is up with my contacts. If I search for some people I'll get the result and see their number under their name. When I tap the name the contact opens but no phone number is listed, just all the other contact items.
For the contacts this happens to I can only call them from the diaper contacts list with the green phone icon. Even then it's random as to what number it calls if they have more than one.
Anyone else seen this behavior and/or know of a fix?
Apparently, you're not the only one with the problem. I guess it's the new blur thing. For example, my girlfriend's info, I can see everything but her phone #'s under "Contacts", without the green call icon. As far as it being random to what # it calls... I haven't had that problem... I do understand your frustration with it though but nothing's major with your phone, it's just a stupid perk moto made.
Thanks for the feedback. At least I'm not going to do a factory reset now to try and fix it. I'll just hold tight for an update and or a cool rom.
I've noticed that it happens on contacts that have facebook accounts attached. Deleting your facebook account from "my accounts" might fix it, I haven't tried. If you go to the contacts list under the phone program it will allow you to access the numbers.

No Contacts when opening "Phone"

Hello everyone,
I upgraded to "Android Revolution HD 4.0" (the Gingerbread version) a few days ago and am currently running LauncherPro.
My problem:
When I open the "Phone" app it normally shows the contact list on top and as you type in the numbers the contacts get filtered.
But now the list is empty and my contacts only appear after typing in a random number an erasing it again.
Sorry if I'm missing something obvious here, but I just couldn't find a setting or something to fix that.
Cheers
That is because Call History is broken in those new ROMs. Try to enter Call History from apps list, I bet you'll get a FC. I did that when I was using AR HD4.
Let me know how it turns out for you
The Call History seems to work flawless.
(sorry I'm not allowed to paste images yet)
img812.imageshack.us/img812/1077/screenshot6km.png
img17.imageshack.us/img17/2176/screenshot5cj.png
Edit: After entering a number and erasing it again, it works fine:
img269.imageshack.us/img269/2250/screenshot7b.png
dasprot said:
When I open the "Phone" app it normally shows the contact list on top and as you type in the numbers the contacts get filtered.
But now the list is empty and my contacts only appear after typing in a random number an erasing it again.
Click to expand...
Click to collapse
When I upgraded from stock to CM7 I had a similar issue. My contact list was limited to those in my Gmail Contacts (i.e. email only - no phone numbers).
When in Contacts - I pressed the Menu button, selected Import/Export and imported the contacts on the SIM card into my contact list. No problems since.
Last weekend I modified/merged my contacts in Gmail - which syncs automatically. I won't store them on the SIM card anymore.
dasprot said:
The Call History seems to work flawless.
(sorry I'm not allowed to paste images yet)
img812.imageshack.us/img812/1077/screenshot6km.png
img17.imageshack.us/img17/2176/screenshot5cj.png
Edit: After entering a number and erasing it again, it works fine:
img269.imageshack.us/img269/2250/screenshot7b.png
Click to expand...
Click to collapse
Actually I've had the same problem, same as screenshots, but in my case it was the Call History. Indeed, it was a known bug on that version of the ROM I've was using.
I was just able to fix it by changing the shortcut of the phone icon in the dock (launcherpro) to the phone from the app list and suddenly it works
Thanks for your replies!

[Q] Caller ID not working - Rogers S4

Just got my phone on may 9th and recently been experiencing a caller id problem. The number of the person calling will just show not their name, and after i answer then the screen shows their name and picture. I have all these contacts in my google phonebook, i tried merging the contacts with google and deleting the contact data and it worked for 3min and stopped. Any suggestions?
rvd1018 said:
Just got my phone on may 9th and recently been experiencing a caller id problem. The number of the person calling will just show not their name, and after i answer then the screen shows their name and picture. I have all these contacts in my google phonebook, i tried merging the contacts with google and deleting the contact data and it worked for 3min and stopped. Any suggestions?
Click to expand...
Click to collapse
This was also an issue with the S3 and only two particular modems had it working. I'd assume the same applies here. You'll need to do some research on what modems exist for your carrier and try them all.
no issues here with my Rogers S4 on Rogers
rvd1018 said:
Just got my phone on may 9th and recently been experiencing a caller id problem. The number of the person calling will just show not their name, and after i answer then the screen shows their name and picture. I have all these contacts in my google phonebook, i tried merging the contacts with google and deleting the contact data and it worked for 3min and stopped. Any suggestions?
Click to expand...
Click to collapse
Sounds like you're using a custom rom.... That's the only case when the Caller id is not working... As already said, you may need to change your modem/kernel for a Canadian one
The thing is I am running stock touch wiz... Nothing special not even rooted.. I am going to call rogers today and see what they say..
Sent from my SGH-I337M using xda app-developers app

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