Database Users

Recommended Universal Hardware Repairers ?

Hi all,
My Universal (XDA Exec) power connector is on its way out.. started off with intermittently not being able to charge/sync, tried waggling the cable around worked for a while, but now it's to no avail..
Typically it's happened exactly 1 month after the 1 year warranty has run out.
So, can anyone recommend a repair shop in the UK to fix said problem ?
many thanks!

Don't be fobbed off that you only have a 1 year warranty. By UK and EU law, you have at least 2 years and under English law you have a warranty for as long as one should expect such an item to last. Indeed, the law is balanced in the consumer's favour for the first SIX years where the onus is to prove it *wasn't* a fault in the unit. After that, you have to prove it was.
Take a look at open.gov.uk and read up on the Sales of Goods Act.
From a letter I recently wrote to a vendor refusing to honour my statutory rights:
The advertisement clearly states that the item is "New" and that you are a commercial vendor and therefore I have statutory rights to a warranty not less than 2 years, set out not only in Article 2 of the Product Warranty Directive in European law but also in the Sale Of Goods Act 1979, Sale and Supply of Goods and Services Act 1982, Sale and Supply of Goods Act 1994 and the Sale and Supply of Goods to Consumer Regulations 2002.
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Not only that, if you bought it mail order, you shouldn't even be out of pocket for the return of the faulty goods. From the Sale of Goods Act:
"the business is not entitled to charge for recovery of the goods if the consumer has a statutory right to cancel the contract under other legislation, (for example because they are defective)"
That said, don't go in all guns blazing. Ask politely and most retailers will take the goods back for repair/replacement. My rule of thumb is ask nicely once, firmly but politely once and read them my rights the third time.

Also, don't be fooled into believing the warranty is with the manufacturer. Your contract is with the company who sold the (new) unit to you and it is their responsibility to honour it. So when they say "you'll have to send it to the manufacturer" you can reply "I'll make it available for collection by you or your agents and how you proceed with a replacement or repair is not of my concern, as long as I'm not without a comparable unit for an unreasonable time."
HTH

Thanks for your reply..
I just got off the phone to o2 and they said..
"It's out of Warranty.. the Warranty lasts as long as your Contract, i.e. 12/18 month contract = 12/18 month Warranty. After that, you can just get a free upgrade to a new phone (or the same phone).."
Mentioning your above facts of being at least 2 years Warranty by law didn't sway him in the slightest, he just re-iterated that I could get an upgrade..
However, It's slightly more complicated in that i've just left o2 and changed to t-mobile for a better data tariff.. so it doesn't appear as though i have a lot of leverage.

Don't let that deter you. When on the telephone, always ask for the name (first and last. If they say "we can't give out last names" ask if they are the only Debbie/Malcom/whatever there and how to be sure of speaking to them next time you call), office and extension number of the person to whom you are speaking, always note it down. If they'll give it, get their email address and follow up the conversation with an email saying "Following on from my call to you at 15:30 this afternoon (8th Nov 2006), this is my understanding of conversation. You stated that the warranty supplied by O2 on telephones is limited only to the period of the contract even if this is against my statutory rights, as laid out in the Sale of Goods act and other relevant laws."
If you don't get satisfaction from the person on the telephone, insist on speaking to their supervisor. If they are no better, go the next step up. Always be firm, polite and stick to your guns. If you get nowhere, ask for the postal address of the highest person you spoke to and the name and address of their manager. Right a letter, sent recorded delivery, to the them both, sent signed-for delivery, similar to the one I posted earlier. Give them a reasonable period to resolve the issue (10 working days / 14 calendar days from the date of receipt of the letter for refund, 20 working days / 28 calendar days for repair is ample). If that doesn't work, your second letter (if possible, going to the next person up the chain too) should state that you'll proceed to take them to court (small claims track) as you are within your statutory rights. State if if go to court, you will also seek expenses including but not limited to time off work to attend court and for meetings with solicitors, any solicitor and court fees that may be incurred, travel to and from solicitors and court, but you are will accept your replacement, repair or refund if the matter is resolved in the next 14 days. Next step is trading standards and CAB. After that, it's court (you'll win).
Don't let people push you around. These are you LEGAL rights. Big companies try it on all the time. So far, I've not had to get past the written letter stage, but I've been up against Virgin Internet, T Mobile, NTL, the AA and other big companies. When they know you won't give up and they know that you're fully aware of your rights, they will resolve the matter.

And on the subject of O2, they have been utterly hopeless.
considering I'm supposed to have 24 business support, it's taken them almost a week to replace my handset (which I've had less than 2 weeks) and then they've sent me out one that's clearly been used (albeit not much: it had 9 seconds of outgoing calls on it. Probably one a salesman has played with/demonstrated).

Success
What can I say, except thank you xiasma!
After a nicely crafted email quoting the statutory rights info you mentioned below to O2 careline, they informed me that O2 actually offer a full 2 year warranty for XDA's. Even though I've since moved to T-Mobile, it matters not, I just had to take the unit to an O2 store along with proof of purchase.
No hassle at all from O2 shop, they just took my details and phone and told me to wait 7-10 days.
2 weeks later (hence no update till now) I am now the proud owner of a new (ok, refurbed) XDA Exec and a further year warranty.
As a bonus for my trouble, they actually gave me a fully boxed unit, so I now have a spare charger, styluses (stylee ?), case, battery, cables, etc..
Power to the people. or something.

By reading this topic im furious, ive had the exact same problem, went to o2 with the battery connector completely loose, they said that it was at my own fault that this occured and its not covered under warranty, now ive tried fixing it myself and probably f****ed it up more and still doesnt work. I dont know what to do now

Sorry to hear my good news has pee'd you off!
The only thing I can think is that the connector on mine wasn't actually loose or anything, just that it wouldn't take power from the connector. Because yours sounds like physical damage, they (O2) could argue that it may have been dropped or abused in some way.
Don't know what you can do really except try emailing O2 Care and see what they can do for you..

mate your email inspired me to write an email of complaint last night, low and behold they gave me a call this morning and said they are sending me a replacement asap. woah!

i have similar prob in UK with t-mob. USB connector fell inside the pda. I was in shop claiming its under warranty(4 months after purchase). After 30days i got it back unrepaired with statement thats beyond repair (price more than L200). I wrote them letter on 11.11.2006 (delivered to shop same day) with complain that in netherlands t-mob offered customer repair, imate offered waranty repair somewhere (dont know country) - no answer. on 18.11.2006 i sent them warning that if they wont repair, replace ... i'll raise action (i gave them 7days to answer) - they didnt (resp. i got answr via email on 25.11-8days after they recieved my letter). I already sent phone for repair to apexlaptops. I already filled the small claims action, and im waiting for quotation from apex to hand it over to sheriffs court.

Warranty advice.

I know this isn't the trading standards forum but I wondered what other people's experiences of warranties and phones under contract were.
My HD is 11 months old being under Orange contract, the screen has stopped responding (seems fairly common) - and is now stuck on the align screen mode after several resets. Contacted Orange, who are saying their warranty is six months and then I should move to HTC to chase it. (I can't remember or find any evidence of warranty being six months, though I know Orange want to sell you an extended insurance after six months.)
Anyway I contacted HTC who were pretty appalling to be honest and not what I expected; It took an age to enter my details and then they said it was out of warranty based on the S/N manufacture date - I had to remind them that it's the date of purchase not the manufacture date, so they ran with it pointing out there may be a charge as my phone is 'nearly' out of warranty. Excuse me, but there is no nearly if it's less than 12 months is it?
I started to cite the SOGA, and they backed down a bit saying they would have a look but could be a charge. They also asked me to go back to Orange. So the phone has been packed off.
Anyway, I'm still in neutral land at the moment and this could all turn out good. But it made me think that given the fobbing off nature of both companies, I wasn't clear where the responsibilities lie. I know if I did go down the SOGA route the owness would be on me to prove it wasn't damage etc. Don't fancy that, but I will and have done several times go to the small claims court if I have to.
Frustrating thing is, companies shouldn't be like this they rely on us to provide good word of mouth and return custom.
I've got a **** list of bad companies who I won't purchase from, I really hope HTC doesn't end up on this because I love their phones. Maybe they're paying Cavendish a bit too much?
Let me know your experiences, I've read a few but wasn't sure what the bottom line of warranty was - can't find any proper info.

Bully for you on getting them to examine the phone. Hopefully they will repair or replace it.
I read an article on the "disposability" of today's smartphones last week. The article broke down the costs of various plans and showed what the actual cost was of each. In essence, it showed that almost regardless of what plan you went with, smartphones are "bad buys" because they become almost as dated as a new car driving off the lot.
6.1, 6.5, 7.? all drive home the point that HTC's smartphones are coming off the conveyor belt like pancakes off the frying pan. HTC builds a number of different phones for the various telecoms. ROM upgrades may be available for a while but eventually the older model phones will be left behind.
My experience with warranties has changed because of what I found while on eBay a couple of months ago. I purchased a reburbished HDTV that had 30 days warranty. However, the seller had Square Trade Warranty linked to his auction. Because STW had a sale of their warranties going during the time I purchased my HDTV, I was able to get a two year warranty for the price of one year. I did a lot of web research on STW and they came up almost universally positive.
You have to purchase the warranty within the first 30 days of actual electronic purchase. Once under their warranty, their warranty kicks in after the manufacturer's warranty expires. You have the option of sending in your item or having it looked at locally. If found to be defective, they will pay up to the purchase price the cost of repairs for the length of the warranty.
Their warranty service appears to be less restrictive than most manufacturers' and electronic stores'. I like the option of being able to take my item in locally to have it looked (hopefully nothing ever goes wrong). You can google them to find their website. I know that if I ever paid $200 or more for a cellphone, I'd have a longer warranty than what the manufacturers offer.
In the past I have several total replacement warranties on laptops which saved my bacon. I've had two go bad and both were replaced when the electronics store found them to be defective. In one case, I had to ride the store as they tried to say that while the laptop "appeared to be defective" they could not duplicate. Because they had left the word "defective" on my answering machine, I was able to ram that home with their headquarters.
Good luck!

Dead Moto-G with unlocked bootloader: succesful warranty claim at Bol.com

Hi all,
I know there are some people stuck with a dead Moto G that has an unlocked bootloader and the shop where they bought it unwilling to accept the responsibility to honor warranty claims. I just received confirmation from a large online retailer - Bol.com that they are honoring my warranty claim for precisely this issue.
The defect was that the phone would not power up anymore at all; similar to a couple of cases I have read about on these forums. Important: the phone went dead within 6 months of the purchase.
The way I managed them to honor their obligations was to contact thuiswinkel-waarborg and file a complaint.
In this complaint I made sure to point out that warranty was declined without providing proof that unlocking the phone had been the cause of the defect. Since the burden of proof lies with the seller within the first 6 months, they were in breach of the regulations from thuiswinkel-waarborg by refusing the warranty claim in this manner.
The seller tried to convince the hardware service center to fix the phone under warranty but was unsuccesful. Too bad for the seller, but this is the risk they take on themselves; this has no impact on the rights to warranty that the customer has (at least in Europe)
Personally I opted to receive a full refund since during the several weeks it took to convince them I am right I got another phone. My next phone will be from a manufacturer that does not void warranty when unlocking/rooting since I can't be bothered with going through these discussions every time a phone dies (which they seem to keep doing all the time these days)
If you have further questions including details about the email and phone conversations I had with the seller please send me a PM.
Especially if you bought your phone at Bol.com you may be interested in a referral to my warranty case, in order to strengthen your own warranty claim. I will do all I can to help out any of you who are stuck in the same position and have not given up on getting compensated, as the law requires.
Cheers,
Sandor

Poor seller. He should sue motorola for exchanging the unit and/or refund full amount. That seller would never sell another motorola phone cause of this. Not a good business practice for motorola.

Semseddin said:
Poor seller. He should sue motorola for exchanging the unit and/or refund full amount. That seller would never sell another motorola phone cause of this. Not a good business practice for motorola.
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Actually, Bol.com is a giant online retailer that makes enormous amounts of profit.
They will keep selling products from manufacturers that refuse to honor warranty claims since the bottom line will still be positive for them.
In the end, a large portion of consumers so affected will never learn about their rights and simply accept their loss.
Also, there is no reason to believe that they will change their warranty policy concerning this issue either.
This means that for those who *do* know that their consumer rights are being violated they'll have to go through the same lengthy email/phone conversations I have had to endure. Hopefully, using my method and referring to my case will help smooth-en this process a bit.
As far as bad business practice is concerned; as a consumer i only care about my relationship with the reseller; it will take some time before I will start ordering goods from Bol.com again, since they made this warrantly claim such a painful experience for me. Motorola can do whatever they want in their business practices; it is not of my concern. I do care about the quality of their products however, and since they seem to be under par, i will not buy Motorola products again in the future.

Motorola warranty is worthless

I have a 2014 Moto X, 16 GB with the bamboo back, on Verizon. The back is peeling off, and I've just finished speaking with Motorola.
I didn't buy the device - it was traded. Despite the fact that I have the box, the IMEI, and everything except the original order information, they refuse to help me. If I had the order info, I'd be well on my way to a new one, but without it, they're happy to leave me completely swinging by myself.
So if you're thinking about buying one used, or giving one as a gift... I wouldn't recommend it. They don't care, and couldn't be bothered to try and find a solution. Last motorola product I'll ever buy.

Not exactly Motorola's fault.

In what way? Tell me of another company that doesn't honor their warranty if you gift a device. It's not like I don't have the serial number, IMEI, and every other bit of info for the thing. Every other company on the planet uses serial numbers for warranties. It shouldn't matter who owns the device or if they kept their receipt. This isn't a pair of headphones from Best Buy, here.
Not only that, but it's a 2014. It can only be so old. It's not like this might somehow be out of warranty.

most if not all items for electronics.... from my past experience that the warranty is only for the original purchaser, its usually in the warranty policy, I buy and sell a lot of used phones, and I know that`s the chance I take of buying used.
below is from moto website
MOTOROLA MOBILITY INC.
LIMITED GLOBAL WARRANTY
MOBILE PHONES
FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR
REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF
RESIDENCE, THE BENEFITS CONFERRED BY THIS LIMITED WARRANTY ARE IN ADDITION
TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS
AND REGULATIONS.
Who is Covered?
This Limited Warranty extends only to the first consumer purchaser of the Product, and is not transferable.

It sucks, but I have never owned an electronic device where the warranty extends to the second hand market
You say it is the last Motorola phone you will ever buy, perhaps a wiser choice would be to make this the last second hand phone you ever buy.
...
Can you not glue the back?

At the minimum you could send it in and they can reglue it or replace the back cover. It will cost you but it's better than nothing. You might be able to negotiate a deal.

You never get warranty coverage without proof of purchase, it's basically Warranty 101. My advice would be to contact the original seller and ask them if they can do a warranty return for you.

I have never heard of a company that warrants an item with no proof of purchase. Even with proof of purchase, the warranty on most consumer goods is not transferable.
Factory warranties on cars is the only case I can think of where they don't care about proof of purchase (because they already know when it was purchased).

One thing to keep in mind is that sometimes your experience will vary from rep to rep.
And also your attitude going into it is important as well.
I have a friend that gets no help ANYWHERE, and it's because of the manner in which he speaks. He's not outright rude, but he's a bit socially inept, so he comes off very abrasive. You can hear kindness. People like to help nice people.

dg4prez said:
In what way? Tell me of another company that doesn't honor their warranty if you gift a device. It's not like I don't have the serial number, IMEI, and every other bit of info for the thing. Every other company on the planet uses serial numbers for warranties. It shouldn't matter who owns the device or if they kept their receipt. This isn't a pair of headphones from Best Buy, here.
Not only that, but it's a 2014. It can only be so old. It's not like this might somehow be out of warranty.
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The micro USB port on my black 16gb X broke. I took it to my local brick & mortar Verizon store and they ordered a replacement device, no questions asked. They never asked to see any paperwork.
It sounds like you've got nothing to loose by trying the same thing?

dg4prez said:
I didn't buy the device - it was traded. Despite the fact that I have the box, the IMEI, and everything except the original order information, they refuse to help me. If I had the order info, I'd be well on my way to a new one, but without it, they're happy to leave me completely swinging by myself.
.
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Ask the seller for the info. I think it's good Motorola doesn't accept warranty without this information because thiefs will not have this info, only people who honestly bought it...
(btw it's very stupid for a company to not honor warranty, within the normal warranty period, for owners after the first owner because this severly impacts resell price and thus selling price)

You are correct.
Apple don't need proof of purchase for warranty, they have their own database based on IMEI/SN.
So if you purchase iPhone from Craigslist and it is still under warranty, Apple will still honor the warranty.
No Android OEM has this kind of customer service, not HTC/Motorola/Samsung/Google as far as I know.

I have read reports from some folks who successfully applied a small amount of glue under the peeled up wood, might be worth a try

dg4prez said:
I didn't buy the device - it was traded.
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Um. This is standard operating procedure for most companies.

sxp123731 said:
You are correct.
Apple don't need proof of purchase for warranty, they have their own database based on IMEI/SN.
So if you purchase iPhone from Craigslist and it is still under warranty, Apple will still honor the warranty.
No Android OEM has this kind of customer service, not HTC/Motorola/Samsung/Google as far as I know.
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My Nexus S that I bought used off eBay needed a screen replacement, and Samsung did so - no questions asked. Great experience. I haven't had to deal with an OEM for warranty since.

PhilDX said:
I have read reports from some folks who successfully applied a small amount of glue under the peeled up wood, might be worth a try
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You can either remove the whole back and re glue it or just use a very fine felt brush to apply glue to the edge of wood. Worked for me. Sent mine back because a different corner peeled. @dg4prez

Fix it your self, It does suck they wont honor a product under warranty.
I know a lot of companies who follow this rule but there are many companies who don't.
I always try and buy product from companies who have exceptional customer service and warranties, its worth it, even if you pay a little more.

I bought a Moto X for a friend of mine, my card, my email, my delivery address. He broke his screen a week later, he called them up and they asked him to send it in, charged him $120 for a new screen and sent him back a new phone, he never needes the order number or anything.
Last week i tore the leather on my moto x, called motorola, they asked for order number, email, address, charged me $25 and sent me a new phone and i will be sending back the one that has the torn back.
Guess it depends on who you speak with.
Also, as was mentioned earlier Apple warranties extend to any owner of the phone, since their proof of purchase comes up when the IMEI/SN is entered (you can even check warranty status on their website)
Only company that got close to this is samsung, i used to work in a cellphone shop and wed brick ALOT of phones testing things out, including note 3, s5 etc and samsung out always unbrick them for free even though we were not the original buyers.

2003vstrom said:
most if not all items for electronics.... from my past experience that the warranty is only for the original purchaser, its usually in the warranty policy, I buy and sell a lot of used phones, and I know that`s the chance I take of buying used.
below is from moto website
MOTOROLA MOBILITY INC.
LIMITED GLOBAL WARRANTY
MOBILE PHONES
FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR
REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF
RESIDENCE, THE BENEFITS CONFERRED BY THIS LIMITED WARRANTY ARE IN ADDITION
TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS
AND REGULATIONS.
Who is Covered?
This Limited Warranty extends only to the first consumer purchaser of the Product, and is not transferable.
Click to expand...
Click to collapse
That rule definitely would't survive here in Europe. No matter either written or not. It's against consumer protection regulations. And what is even more weird is that the provision is in direct conflict with freedom of contract principle. Neither state nor any third party could interfere with the contract without clear legal basis. Warranty refers to the sold good not to the person who bought it.

dg4prez said:
In what way? Tell me of another company that doesn't honor their warranty if you gift a device. It's not like I don't have the serial number, IMEI, and every other bit of info for the thing. Every other company on the planet uses serial numbers for warranties. It shouldn't matter who owns the device or if they kept their receipt. This isn't a pair of headphones from Best Buy, here.
Not only that, but it's a 2014. It can only be so old. It's not like this might somehow be out of warranty.
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Companies warranty to the original purchaser except if it is a gift. Did you register the device with them or did the original purchaser?

Warranty Claim - Need advice

My Verizon 10 has formed a yellow band on the right side of the screen. I would like to send it in for repair, but I bought the phone second hand and am not using it on the verizon network.
1) Would Verizon accept my warranty claim without a receipt or VZW account?
2) Would HTC repair it under warranty as if I bought it from them?
3) if the answer to 2) is no, would HTC repair it at a cost, and does anyone know how much a screen replacement costs?
Getting in touch with the original owner is not possible either. Any help would be appreciated!
Update: Just finished speaking with htc, they will accept my warranty claim directly! Hope they don't surprise me with a cost quote now!

Verizon won't do anything for you. The only way they would is if you are the original purchaser, in which case they will replace the device if it's within the manufacturer's 1 year warranty. HTC *might* do something for you, but I'm not too knowledgeable on their warranty policy. There's a good chance they will restrict warranty service to the original purchaser, or tell you that since it's a Verizon phone, you'll have to go through them. HTC does offer a one-time "uh-oh" protection, but that's limited to people who purchased their phone through HTC.com.
You can try it yourself, the digitizer runs around $70 on eBay, but it isn't a simple repair. Otherwise, most screen repair services charge in the $150-$200 range.
Here's the HTC warranty information. It looks like you'll want to have the phone 100% stock with locked bootloader and s-on. http://dl4.htc.com/Web_materials/Ma...evA.PDF?_ga=1.178459428.1435750642.1485623721
From the Warranty disclosure:
"A copy of the original invoice, receipt or bill of sale for the purchase of the Product or Accessory. You
must present a valid proof of purchase upon making any claims pursuant to this Limited Warranty. If no valid proof of purchase is supplied and the Product or Accessory was manufactured more than fifteen (15) months prior to the date the claim is made, HTC has no obligation to provide support under the Limited Warranty."

pastorbennett said:
Verizon won't do anything for you. The only way they would is if you are the original purchaser, in which case they will replace the device if it's within the manufacturer's 1 year warranty. HTC *might* do something for you, but I'm not too knowledgeable on their warranty policy. There's a good chance they will restrict warranty service to the original purchaser, or tell you that since it's a Verizon phone, you'll have to go through them. HTC does offer a one-time "uh-oh" protection, but that's limited to people who purchased their phone through HTC.com.
You can try it yourself, the digitizer runs around $70 on eBay, but it isn't a simple repair. Otherwise, most screen repair services charge in the $150-$200 range.
Here's the HTC warranty information. It looks like you'll want to have the phone 100% stock with locked bootloader and s-on. http://dl4.htc.com/Web_materials/Ma...evA.PDF?_ga=1.178459428.1435750642.1485623721
From the Warranty disclosure:
"A copy of the original invoice, receipt or bill of sale for the purchase of the Product or Accessory. You
must present a valid proof of purchase upon making any claims pursuant to this Limited Warranty. If no valid proof of purchase is supplied and the Product or Accessory was manufactured more than fifteen (15) months prior to the date the claim is made, HTC has no obligation to provide support under the Limited Warranty."
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Thanks, everything that you said is about what I was expecting myself. But htc surprised me by accepting it as an in-warranty claim. We'll see how it goes.

Tarima said:
Thanks, everything that you said is about what I was expecting myself. But htc surprised me by accepting it as an in-warranty claim. We'll see how it goes.
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That's good to hear. I'd wager it's because the date of manufacture is well within the 12 months, since I don't think the HTC 10 has even been out a year. It says a lot about a company that they're honoring their warranty when, technically, the don't have to.

That's awesome and it definitely says a lot about what type of company HTC is. They have been my go to for years and I'm so happy to continue backing them when they make business decisions like these.

LakesideWiseman said:
That's awesome and it definitely says a lot about what type of company HTC is. They have been my go to for years and I'm so happy to continue backing them when they make business decisions like these.
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True, I was also impressed when I had my m7 and they offered to fix my purple-tinted camera for free way after the warranty was over (I didn't go for it because they said I would absolutely have to pay to fix my screen at the same time even though I didn't want to). But I've also heard bad things about their customer service (for example at the launch of the 10). This is my first time dealing with a warranty claim with HTC so I'll cross my fingers it goes well.

Update for anyone in a similar situation: HTC replaced the screen and shipped the phone back to me from Texas to Montreal, Canada overnight at no charge. The whole process including my own shipping took only 8 days, pretty impressive. And not a single dent/scratch or other trace of the repair. Very impressed with this service.
Only downside is having to pay 40$ shipping with insurance for a faulty device, but considering I didn't have a receipt I won't complain too much here!