Edge Screen Problem. - Galaxy S6 Edge+ Q&A, Help & Troubleshooting

Hello,
I have bought this phone new from about 2 months ago. Everything was going smoothly but suddenly last week the phone began to reboot while I'm using it by itself. This happened for 2 days straight then it stopped also by itself. Then I noticed that my display screen isn't being covered completely. The curved screen is not fully used like if I'm using a straight display screen. Idk if this is a hardware or a software problem. Please advise if anyone has had this problem before.
Thanks.

Never had the problem, but your best bet is to try a factory reset. If that doesn't work, I'd exchange the phone.

Related

HD2 Touch Screen Not Responding

Hi Guys i hope somebody who knows about capacitive touch screens can help me! I have taken my HD2 apart to fix a smashed camera lense. On removing the back cover i used a small screwdriver to prise off the back case and unclip it all round. It came off with no problem, i fixed the camera and put it back together. When i turned the device back on the touch screen isn't responding to my finger on any screen. Like i turned the touch screen off! The hard buttons still wok but nothing from the screen. Nothing looks damaged (I.e the glass isn't smashed). I seem to think i might have damaged something when prising the cover off with the screwdriver. Please, any suggestions would be really helpful!!!
Can anybody out there help with this? I am currently without a phone :-(
I have exactly the same problem, but it happened from nowhere. I didnot unscrew anything. Please Help
Check the flex cable.. this part are very delicate.
is this :
http://img.diytrade.com/cdimg/92507...creen_Full_LCD_for_HTC_Touch_HD2_HD_2_LEO.jpg
same problem
ive got the same problem, mine just stopped working, i performed a soft and hard reset, removed the battery still nothing. it worked for a moment but once locked it stopped working again, only the hard buttons.
same problem but it works on and off. basically the screen will respond until the phone is put into hibernate. the after that id have to push the phone button and end button back and forth until it responds
Same Issue independant of ROM
Same issue here.
Funny thing is it started a week or two ago randomly out of the blue.
Same scenario:
lock the phone can't get touchscreen to respond for unlock
Judging by these posts everyone started seeing this about the same time, maybe it's a software issue or background app .
Help!
I have same problem. It can work for a couple of hours or in 1-2 days then just stop responding, almost every time when in hibernate. Lets just hope it's not hardware failure.
This started happening to me this morning. Out of 50 tries, managed to unlock the phone three times only. This happened out of the blue, right after i removed my phone from the charger.
Have soft reset, hard reset, reflashed ROM, but the issue still remains.
I really really hope this is not a hardware issue.
Does anyone out there know how to solve this? My phone is virtually unusable right now...
Same problem here, I've been testing for about 2,5 months now and today I've sent mine back to HTC . I think it's a hardware problem, tried everything from hard resetting to reflashing. When I press the HTC logo and keep it pressed the screen does respond again. Conclusion: hardware problem.
dio62000 said:
Same problem here, I've been testing for about 2,5 months now and today I've sent mine back to HTC . I think it's a hardware problem, tried everything from hard resetting to reflashing. When I press the HTC logo and keep it pressed the screen does respond again. Conclusion: hardware problem.
Click to expand...
Click to collapse
You're probably right.
I've also tried everything. But kind of strange that if I lock when not on home tab it seems to work. And the screen, almost always, reacts as it should as long as I just dont' lock it.
I just started to get this issue. touch screen works fine until it hibernates. reflashed, still happens. found this in my search:
htcphones.net/htc-hd2-problems-with-touchscreen/
just got off the phone with tmo. they are sending me a new one.
Yeah, it happened to me as well. I opened a new thread like a month ago explaining the problem: http://forum.xda-developers.com/showthread.php?t=710282&styleid=15
and I contributed in another one concerning the same issue here: http://forum.xda-developers.com/showthread.php?t=708530
Summing all up, it ain't caused by a software or a ROM of some kind (at least in my case) because soft and hard resets didn't solve it nor did the flash of a stock ROM. The most probable cause is a digitizer (touchscreen) defect that appears randomly and totally out of the blue. The only thing to do in my opinion is to send the phone in for repair, which I did. It came back with a check mark on "calibrated screen" checkbox. As of now phone's working fine and I hope they solved it even though I read of other people who have had their leo's screens completely replaced..
A curious side note: htc care reset to zero my phone's call duration timers..
I'm not sure if it's the screen. In my case I think it's the connector from the screen to the motherboard, because pressing the housing seems to help.
But let's see if HTC is able to repair it, I hope they are, because the problem is so random they might not even see it
After losing functionality on my touch screen for a week, finally decided to send it in. Took the trouble to revert my HSPL to original and Stock Rom.
Repair should take about a week. Now I'm stuck with an ancient Nokia 6230i for this week. I feel so lost without my ppc. Have had one for as long as I can remember.
Hopefully the phone comes back okay...
I've had so much problem with the screen not responding so I did all backup then reflashed, hard reset to put the device back to stock. Did this during the weekend, I even fired up my old iphone 3g to have as backup phone.
All set today to go to the store and have it repared under warranty.
But since Sunday evening it works perfect. I've been testing it a lot and the screen has not stop responding even once.
This might be just temporarily but does anyone else experienced something like this?
Mine sometimes worked well for hours... days... but eventually the problem came back.
Mine died on me when I was actually out of the country (stuck in Vietnam without a phone). It would work for 5 minutes, then stop for hours. I would have to switch my phone on and off for a couple hundred times before it worked for another 5 minutes...
Got so tired of it that i sent back my HD2 for warranty repair. Expect it to be back tomorrow (or Friday at the latest). Hope there's no further problems with it.
I hate to say it, but the HD2 is known for its highly defective touchscreen. Even when it's working, a lot of people experience strange and bothering events, such as the touchscreen "touching" itself, a very high/very low screen sensitivity all of a sudden, the tilting of the screen to one of the four corners of the device and so on and so forth.
With a device so expensive one would expect it to work flawlessly. Seems to me that HTC doesn't think the way we do...

[Q] Digitizer unresponsive?

I got up this morning, grabbed my tablet, switched it on and found that no matter what, it wouldn't respond to touch input.
Hoping I could sort of "kick it" by using a keyboard I plugged one in and while that worked fine, it didn't unstick the digitizer.
Had to reboot.
Anyone else seen this?
I've had this happen once or twice, and as you mentioned the only way to get it to respond was by a reboot.
oooooo.... never happened to me for the full 6 day since i have this tab i suggest you turn then for replacement....
just remembered something are you guys by any chance use screen filter? that causes touch problems in some spots....
I'm using it on my phone but but not the iconia
its has happen twice in the last two days. Usually when the tab is left for a while hours. You're right the only way to unlock is to reboot.
thor2002ro said:
just remembered something are you guys by any chance use screen filter? that causes touch problems in some spots....
Click to expand...
Click to collapse
Na, I'm not using a screen filter. It happened twice in the first couple of days of owning it and hasn't happened for the last couple of weeks. I've had the same thing happen on the Desire HD a couple of times as well. It doesn't happen very often so I'm not overly concerned.
Jup, sometimes the screen doesn't respond. I found that if you rotate it (even with the lock on) and then turn on the device the screen wants to rotate and will then be unresponsive. Reboot and all is fine. Seems like a software bug to me.
Just in case you haven't done so, remove the sticker on the right border. It has a metallic back and interferes with the screen. I had that happen on a display model at BB twice withing 10 minutes. Once I removed it, no more problems. And I haven't had any problems with my purchased one.
A friend of mine bought one online and complained about the same thing. I told him to remove the sticker and the issue went away.
the sticker on mine was removed in the first five minutes. haven't had the problem again yet. hope it was a fluke

Entire touchscreen non-responsive, any suggestions?

Hi, a friend of mine got an N7 a few days ago, and he has been using it fine, no problems at all, however, not 10 minutes ago, when he tried to use it, he said the entire touchscreen went dead, and doesn't respond to any touches. He is bringing it round tomorrow for me to have a look at, but I was wondering if anyone else had had this problem (couldn't find anything in the forums with search), or had any suggestions?
He has tried multiple reboots and wake/lock cycles, but no luck so far, and I don't remember it feeling creaky or badly constructed when I played with it on the first day he got it.
Thanks
Edit: Just something I missed out, the N7 hasn't be modified at all, so no rooting etc, AFAIK, meaning the problem isn't because of that..
Same problem on mine! Had my Nexus 7 CCO less than 1 month. The screen suddenly stopped responding to touch. I can still access the device using a OTG cable and mouse. No visible screen lift, screen colours / clarity all ok, even all my apps work. I factory reset the device but still the touchscreen is not working. Not sure what happened. I was so careful when using it
Note: Its a stock device.

Meizu MX5 - Screen problem

Hello everyone. I need your urgent help on this issue. I have been using Meizu MX5 for 4 months now. But yesterday something unusual happened. With out any physical damage, any software upgrade, my phone’s screen start to behave like crazy. By mean without any physical damage, I mean there wasn't any at the time being. But I dropped phone about 1 month ago from about 20 cm to floor, and that is all.
Screen became white again out of nowhere. I was trying to switch off/on the phone to get something. And it became normal. Without knowing any reason screen went white (sometimes orange) again. This process continued about 10 times.
I did hard reset and re-installed firmware again just eliminate the software problem, if there is any. It worked temporarily. However, in the morning, I woke up and saw that the problem came back.
I am thinking it could be a physical damage. Because when I gently squeeze the phone I can see the abnormal change on the screen (i.e appearing flyme sign and moving around abnormally, then again white screen).
Please help me on this issue as I have no idea how deal with it. What is the problem exactly? Did something like this happened to you? Is there any way to fix it without taking it to service?
Thanks in advance for your time and insights.

Touch stop working after turning off and on the screen.

I've been using the PH-1 for a year and a half and its great, but a couple days ago i would unlock the phone via fingerprint (as ussual), it would unlock but the touch wont work, so i factory reset the phone and still the same, remove the case and the screen was loose (almost complete), but the cable was well connected on both sides so i got the screen glued, but still the same.
Im using Android Pie (from day 1) with March update (updated like a week ago), in order to use the phone beyond what Google assistant can do i have to reboot the phone (using power and volume buttons) to get the touch to work again and dont let the screen go off. Sometimes after rebooting the touch works even if i turn the screen off and on, but i think its just luck.
You guys think it might be a software issue? or hardware issue? because i don't live in the US or CA, so i would have to wait a couple weeks for the screen to get here and i would'nt be able to return it in case its not a screen malfunction.
I really don't wanna change my phone, i love the PH-1.
EDIT: i just replaced the screen with a new one from fixez.com and the problem persists, i think april's update broke something. is there something i can do to check the software? Pls help.
I rooted my phone and almost the same thing happens. I turn off the screen and turn it back on and the touch is unresponsive. Howver, ONLY the apps left on screen are unresponsive. I can still pull down from status bar its weird.
Update 1: I saw u mention fingerprinting. I removed mine and somehow it seems to have stopped. I'll use it for about another day or 2.
Update2: Well it doesn't. If my screen times out with an app open. The app is unresponsive upon waking.

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