Touchscreen not responding - Nexus 6P Q&A, Help & Troubleshooting

Sometimes my nexus 6p screen doesnt respond to touch at all. The power and volume buttons still work as does the fingerprintscanner.
Rebooting changes nothing. After a few minutes the screen starts responding again.
Anyone know how to fix this or what causes it?

Are you using the stock cable and charger.

Gytole said:
Are you using the stock cable and charger.
Click to expand...
Click to collapse
Yeah I am

But it doesn't happen een I charge it just sometimes when I unlock it.

DarrylD said:
Sometimes my nexus 6p screen doesnt respond to touch at all. The power and volume buttons still work as does the fingerprintscanner.
Rebooting changes nothing. After a few minutes the screen starts responding again.
Anyone know how to fix this or what causes it?
Click to expand...
Click to collapse
RMA
Sent from a 128th Legion Stormtrooper 6P

Anyone find a fix for this? I'm having the exact same issue upon reboot. Even after factory reset.

joelopez101 said:
Anyone find a fix for this? I'm having the exact same issue upon reboot. Even after factory reset.
Click to expand...
Click to collapse
I think the fix is to RMA.

Same Issue (Nexus 6P Touchscreen not responding)
I had the same problem with my Nexus 6P it would suddenly become unresponsive, then after a few minutes it would respond again. The problem started after the very first update to the phone which I have only had for just under 2 months, however a few days ago it became unresponsive but never responded to touch again. I left it thinking it will start to work again but never did. The Fingerprint Scanner works, the volume and power button work. My last resort was to give it a hard reset, which i did but not even that worked so now I have a brand new phone that doesn't work and am yet to find a fix for it.

BiancaKG said:
I had the same problem with my Nexus 6P it would suddenly become unresponsive, then after a few minutes it would respond again. The problem started after the very first update to the phone which I have only had for just under 2 months, however a few days ago it became unresponsive but never responded to touch again. I left it thinking it will start to work again but never did. The Fingerprint Scanner works, the volume and power button work. My last resort was to give it a hard reset, which i did but not even that worked so now I have a brand new phone that doesn't work and am yet to find a fix for it.
Click to expand...
Click to collapse
My N6P screen die same way yesterday too (no recent updates, I guess it's a hardware issue). Talked to Google hardware support guy, tried same usual troubleshooting, nothing worked. Now I am waiting for a replacement.
How did you fix your screen?

Nexus 6P Unresponsive
Exact same thing has happened to me...
I got it from my Provider, within two days the phone would start glitching (I would tap the screen, and it would register 10 taps) and then it just became unresponsive, this would last hours... I sent it for an RMA but because of a slight bend on the side with the buttons (Quarter or a Millimetre bend) they would not repair it unless i payed $300 AUD or like $250 USD... Now im just stuck with a phone that I recieved not working

Had the same problem; after eliminating every other possibility, I got an RMA which fixed it (I put back a twrp backup so the software was _identical_; definitely a hardware problem).

Related

Has Anyone Else Had This Problem?

Okay I've been having this issue since I got my Nexus a couple of weeks ago. Several times a day I'll go to take it out of my pocket or pick it up off a table and when I go to hit the unlock button at the top nothing happens, the screen never wakes up. The trackball will still be lighting up as always but nothing on the screen. I have to pull the battery in order to get it to reboot so I can use it.
Due to this issue and getting dust under my screen I called HTC for a replacement. I got my replacement yesterday and got it all set up again. Within the first 2 hours I picked it up off my table and it wouldn't wake up. And this has probably 4 times since I got the phone yesterday.
Is ANYONE have this issue? I think it's a little weird it happened on my original device and now on my replacement.
Never happened to mine so far that I have noticed. Not that this information helps you any but...
ive bought 2 for me and one for a friend. None have any issues at all so far
I haven't had this problem...
just for the hell of it have you tried restoring it.
DMaverick50 said:
ive bought 2 for me and one for a friend. None have any issues at all so far
Click to expand...
Click to collapse
you bought 2 for yourself and one for your friend? Can I be your friend?
Maybe you're just not pushing the button hard enough, or you need to find a "sweet spot."
I've never had this issue. Is it possible that you have installed an application that could be the issue?
i had this problem too for the first time last night. My notification light was flashing... pressing power button did not wake up.... I even long pressed power buttoin in the hope of getting the shutdown option, but nothing... i did a quick google search to see if there was a way of soft resetting, but couldnt find one, so pulled out the battery.
Its been fine since
No I only bought one of them but had to do an exchange on it because of it not waking up and the screen was getting dust under it. The exchange I got in the mail is still doing the wake up thing.
It's not due to pushing the button wrong I know that much haha. I'm a pretty skilled button presser
Well at least one person knows what I'm talking about. Let me know if it happens to you again
I have 2 nexus ones and one of then does have this issue. I have had it happen 3 to 5 times.
shep211 said:
I have 2 nexus ones and one of then does have this issue. I have had it happen 3 to 5 times.
Click to expand...
Click to collapse
Have you rooted either of them? I'm thinking it's some type of software glitch that might be fixed once new ROMs get cooked up but I've been holding off on rooting to preserve my warranty because of this issue.
Never had that problem.
Just so the forum doesn't just fill up with complaints.
mcarey66 said:
Have you rooted either of them? I'm thinking it's some type of software glitch that might be fixed once new ROMs get cooked up but I've been holding off on rooting to preserve my warranty because of this issue.
Click to expand...
Click to collapse
The one with the issues is rooted. I am using stock rom because I am sending it back soon.
mcarey66 said:
Okay I've been having this issue since I got my Nexus a couple of weeks ago. Several times a day I'll go to take it out of my pocket or pick it up off a table and when I go to hit the unlock button at the top nothing happens, the screen never wakes up. The trackball will still be lighting up as always but nothing on the screen. I have to pull the battery in order to get it to reboot so I can use it.
Due to this issue and getting dust under my screen I called HTC for a replacement. I got my replacement yesterday and got it all set up again. Within the first 2 hours I picked it up off my table and it wouldn't wake up. And this has probably 4 times since I got the phone yesterday.
Is ANYONE have this issue? I think it's a little weird it happened on my original device and now on my replacement.
Click to expand...
Click to collapse
iv been having this prob with the mt3g, tmobile is sending me a new phone im thinking its the htc keyboard apk or the nexus news widget apk, i have never had this problem till i put these two apps on my mt3g
Oh man! I thought I was the only one with this issue! It sometimes a couple of times a day and it's extremely inconvenient! I thought maybe my phone had gotten too hot and it froze or something but I could never figure out why it really happened. Mine is also rooted so maybe that's the issue? I hope someone finds the cause of this problem and even better, a solution, soon. It's pretty annoying, and one of the very few things that I don't like about my new partner.
I must be a lucky sob,beacause my nexus has no problems at all, working vib, no dust under screen, all buttons work, no problems at all (knocks on wood)
I'm having one issue and it can be annoying. Sometimes my screen just doesn't respond and if it does it's miles off. like if I press in the middle, the menu pops up as if the calibration is off by an inch or so. The annoying part is when a call comes in and I can't slide to answer which makes me miss a proper button.
My N1 is not rooted and a reboot normally sorts it out.
Edit: I forgot to mention that this almost always happens after I plug the charger like it is now arrrrgghhhhhhh.
I'm not having any issue with power on button and my N1 is not rooted (yet).

Touch screen random inputs?

I did a DIY digitizer replacement a month or so ago, and its been working great up until a few days ago. Now, when I go to touch one of the soft buttons or type on the keyboard, the phone "flips out" and starts registering inputs in all random spots, sometimes getting stuck on that spot. I am totally stumped.
I double checked and all the ribbon cables are seated and such, and tried flashing over to Modaco rom from Cyanogen (thinking it might be software)... no luck. Can't even replicate it consistently, it seems to have a mind of its own.
Any thoughts as to what is going on?
Well I know that it has been an issue for some people and the general idea is that if you push the power button and put the screen to sleep and then wake it back up 20 seconds or so later it will work again. I have to say to also wipe your screen clean as well, build up on the screen can cause wonky behavior as well. Good luck.
Mike
this sounds exactly like the glitch that all nexus ones have, stock ROM. just lock then unlock the screen and it fixes itself.
the word is that it will be fixed with the 2.2 update. fingers crossed.
I thought it was that issue I read as well, but the power button glitch-fix everyone speaks of doesn't work.
I actually used my pry-tools to unseat the digitizer from the rest of the phone and kinda let it dangle, and 90% of the issues disappeared.
I am wondering if it might be the digitizer pressing up against the metal backing thats causing it to ground out and cause these issues, since the original phone was held in by a foam-type adhesive which I don't have on it now.
that's very possible. the power button resets my glitch 100% of the time. so sounds like something else is going on with yours.
RogerPodacter said:
this sounds exactly like the glitch that all nexus ones have, stock ROM. just lock then unlock the screen and it fixes itself.
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Click to collapse
I don't think its the famous touchscreen issue that we've heard because it was reported to register a click few centimeters below the touch point. Here in this case, the guy says that it randomly registers clicks at different spots.
AlexTheSquid said:
Now, when I go to touch one of the soft buttons or type on the keyboard, the phone "flips out" and starts registering inputs in all random spots, sometimes getting stuck on that spot.
Click to expand...
Click to collapse
I hope that reboot fixes this problem....
I've given up on the task for now, went back to my iPhone 2G till I can figure this out... its definitely not software though... and the digitizer still registers accurately when I don't have it seated into the phone...
No issues here on cyanogen 5. 0. 6 I love this Rom and have 0, yes I said it zero issues..... running solid for almost a month.... sorry ya have them issues I hope ya get em figured out...
As others says, just a quick lock & unlock fixes this. No need to wait 20 secs, I do it right away. Power, power, slide to unlock and I'm back in business.
For me I'd say it happens maybe a couple times a week? What about other people?
On stock it happened like once a week.... for me
none on custom so far after 3 weeks
yeah a couple times a week is it for me too. I wonder if view identified the issue and fixed it in the update. I'm sure some Google employees experience the bug.

HD2 Touch Screen Not Responding

Hi Guys i hope somebody who knows about capacitive touch screens can help me! I have taken my HD2 apart to fix a smashed camera lense. On removing the back cover i used a small screwdriver to prise off the back case and unclip it all round. It came off with no problem, i fixed the camera and put it back together. When i turned the device back on the touch screen isn't responding to my finger on any screen. Like i turned the touch screen off! The hard buttons still wok but nothing from the screen. Nothing looks damaged (I.e the glass isn't smashed). I seem to think i might have damaged something when prising the cover off with the screwdriver. Please, any suggestions would be really helpful!!!
Can anybody out there help with this? I am currently without a phone :-(
I have exactly the same problem, but it happened from nowhere. I didnot unscrew anything. Please Help
Check the flex cable.. this part are very delicate.
is this :
http://img.diytrade.com/cdimg/92507...creen_Full_LCD_for_HTC_Touch_HD2_HD_2_LEO.jpg
same problem
ive got the same problem, mine just stopped working, i performed a soft and hard reset, removed the battery still nothing. it worked for a moment but once locked it stopped working again, only the hard buttons.
same problem but it works on and off. basically the screen will respond until the phone is put into hibernate. the after that id have to push the phone button and end button back and forth until it responds
Same Issue independant of ROM
Same issue here.
Funny thing is it started a week or two ago randomly out of the blue.
Same scenario:
lock the phone can't get touchscreen to respond for unlock
Judging by these posts everyone started seeing this about the same time, maybe it's a software issue or background app .
Help!
I have same problem. It can work for a couple of hours or in 1-2 days then just stop responding, almost every time when in hibernate. Lets just hope it's not hardware failure.
This started happening to me this morning. Out of 50 tries, managed to unlock the phone three times only. This happened out of the blue, right after i removed my phone from the charger.
Have soft reset, hard reset, reflashed ROM, but the issue still remains.
I really really hope this is not a hardware issue.
Does anyone out there know how to solve this? My phone is virtually unusable right now...
Same problem here, I've been testing for about 2,5 months now and today I've sent mine back to HTC . I think it's a hardware problem, tried everything from hard resetting to reflashing. When I press the HTC logo and keep it pressed the screen does respond again. Conclusion: hardware problem.
dio62000 said:
Same problem here, I've been testing for about 2,5 months now and today I've sent mine back to HTC . I think it's a hardware problem, tried everything from hard resetting to reflashing. When I press the HTC logo and keep it pressed the screen does respond again. Conclusion: hardware problem.
Click to expand...
Click to collapse
You're probably right.
I've also tried everything. But kind of strange that if I lock when not on home tab it seems to work. And the screen, almost always, reacts as it should as long as I just dont' lock it.
I just started to get this issue. touch screen works fine until it hibernates. reflashed, still happens. found this in my search:
htcphones.net/htc-hd2-problems-with-touchscreen/
just got off the phone with tmo. they are sending me a new one.
Yeah, it happened to me as well. I opened a new thread like a month ago explaining the problem: http://forum.xda-developers.com/showthread.php?t=710282&styleid=15
and I contributed in another one concerning the same issue here: http://forum.xda-developers.com/showthread.php?t=708530
Summing all up, it ain't caused by a software or a ROM of some kind (at least in my case) because soft and hard resets didn't solve it nor did the flash of a stock ROM. The most probable cause is a digitizer (touchscreen) defect that appears randomly and totally out of the blue. The only thing to do in my opinion is to send the phone in for repair, which I did. It came back with a check mark on "calibrated screen" checkbox. As of now phone's working fine and I hope they solved it even though I read of other people who have had their leo's screens completely replaced..
A curious side note: htc care reset to zero my phone's call duration timers..
I'm not sure if it's the screen. In my case I think it's the connector from the screen to the motherboard, because pressing the housing seems to help.
But let's see if HTC is able to repair it, I hope they are, because the problem is so random they might not even see it
After losing functionality on my touch screen for a week, finally decided to send it in. Took the trouble to revert my HSPL to original and Stock Rom.
Repair should take about a week. Now I'm stuck with an ancient Nokia 6230i for this week. I feel so lost without my ppc. Have had one for as long as I can remember.
Hopefully the phone comes back okay...
I've had so much problem with the screen not responding so I did all backup then reflashed, hard reset to put the device back to stock. Did this during the weekend, I even fired up my old iphone 3g to have as backup phone.
All set today to go to the store and have it repared under warranty.
But since Sunday evening it works perfect. I've been testing it a lot and the screen has not stop responding even once.
This might be just temporarily but does anyone else experienced something like this?
Mine sometimes worked well for hours... days... but eventually the problem came back.
Mine died on me when I was actually out of the country (stuck in Vietnam without a phone). It would work for 5 minutes, then stop for hours. I would have to switch my phone on and off for a couple hundred times before it worked for another 5 minutes...
Got so tired of it that i sent back my HD2 for warranty repair. Expect it to be back tomorrow (or Friday at the latest). Hope there's no further problems with it.
I hate to say it, but the HD2 is known for its highly defective touchscreen. Even when it's working, a lot of people experience strange and bothering events, such as the touchscreen "touching" itself, a very high/very low screen sensitivity all of a sudden, the tilting of the screen to one of the four corners of the device and so on and so forth.
With a device so expensive one would expect it to work flawlessly. Seems to me that HTC doesn't think the way we do...

[Q] Digitizer unresponsive?

I got up this morning, grabbed my tablet, switched it on and found that no matter what, it wouldn't respond to touch input.
Hoping I could sort of "kick it" by using a keyboard I plugged one in and while that worked fine, it didn't unstick the digitizer.
Had to reboot.
Anyone else seen this?
I've had this happen once or twice, and as you mentioned the only way to get it to respond was by a reboot.
oooooo.... never happened to me for the full 6 day since i have this tab i suggest you turn then for replacement....
just remembered something are you guys by any chance use screen filter? that causes touch problems in some spots....
I'm using it on my phone but but not the iconia
its has happen twice in the last two days. Usually when the tab is left for a while hours. You're right the only way to unlock is to reboot.
thor2002ro said:
just remembered something are you guys by any chance use screen filter? that causes touch problems in some spots....
Click to expand...
Click to collapse
Na, I'm not using a screen filter. It happened twice in the first couple of days of owning it and hasn't happened for the last couple of weeks. I've had the same thing happen on the Desire HD a couple of times as well. It doesn't happen very often so I'm not overly concerned.
Jup, sometimes the screen doesn't respond. I found that if you rotate it (even with the lock on) and then turn on the device the screen wants to rotate and will then be unresponsive. Reboot and all is fine. Seems like a software bug to me.
Just in case you haven't done so, remove the sticker on the right border. It has a metallic back and interferes with the screen. I had that happen on a display model at BB twice withing 10 minutes. Once I removed it, no more problems. And I haven't had any problems with my purchased one.
A friend of mine bought one online and complained about the same thing. I told him to remove the sticker and the issue went away.
the sticker on mine was removed in the first five minutes. haven't had the problem again yet. hope it was a fluke

Need Advice N7 Screen issue.

Hello-
I usually do not open threads but I need advice on this recent touch responsiveness issue that has been happening. My Nexus 7 8 GIG was running great I had not had one issue with it, until one day I opened the case "Poetic leather case with magnet locks" and the screen came on notifications were on and animated everything looked fine. I went to unlock it and the touch screen did not respond to anything, now the screen rotates fine and all but it would not respond to touch. So I reset it with the power button, the touch screen then works until it times out and turns off, I wake it up and the screen does not respond again. I took it out of the case and have manually turned it on/off and it still does not respond to touch, but it will work every time I reset it. This problem has came out of nowhere it was running great.
I was originally on AOKP Milestone 1 with Franko's Kernel r25 so I thought maybe that was it so I re flashed Milestone 1 and kept the stock kernel and the problem persists. So I wiped everything and put BAMF Paradigm on it and it still does this, but the touch screen responds every time it is manually reset so I am trying to figure out if this is hardware or software related I am led to believe it is software considering the touch screen works flawlessly upon reboot but again I am not sure.
I have not added any new apps or anything like that to cause a memory leak or such. This problem started when I left the N7 for two days without touching it, then the problem happened after I tried to use it after the two days of inactivity.
Update: I turned the N7 off for about a day booted it back up now the touch screen is working every time I am confused.
So I still have 7 months on my ASUS manufactures warranty should I send this unit back? I just do not want to think its software related and it will get fixed through updates and then find out it is hardware related and be out of the warranty period.
I am on 4.1.2 with the last boot loader "not the new one"
latest version of TWRP
Thanks everyone in advance for your time.
It seems like a magnet bad effect to me! not sure though cuz the nexus 7 suppose to work fine with magnetic cases but it could be a Magnetic field effect. In my opinion as long as it works don't send it cuz you don't know what happens there in the service center, I mean once the device is opened it would never get the same as before.
Chaw Rash said:
It seems like a magnet bad effect to me! not sure though cuz the nexus 7 suppose to work fine with magnetic cases but it could be a Magnetic field effect. In my opinion as long as it works don't send it cuz you don't know what happens there in the service center, I mean once the device is opened it would never get the same as before.
Click to expand...
Click to collapse
Yea I had thought that was it but I took it out of the case and still does it so no dice on that field
well i flashed the latest google image and just started fresh. The touch screen is now working without issue so hopefully it was nothing still not sure though what would have caused this though -_-
Sent from my ADR6425LVW using xda premium
if anyone could shed any light on this issue it would be greatly appreciated thanks again.
Sent from my ADR6425LVW using xda premium

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