Related
I sent an email to Zagg asking them whether there would be an invisible shield available for the TP any time soon and it got this email:
=====================
Thank you for contacting ZAGG, home of the invisibleSHIELD! My name is Stephen and I appreciate the opportunity to assist you.
Thank you for your recent email regarding an invisibleSHIELD for the HTC Touch Pro. We currently do not have an invisibleSHIELD created for this device but have been looking for an opportunity to do so as we consider this a ‘hot gadget!’
We are willing to create an invisibleSHIELD for your HTC Touch Pro absolutely free of charge. We are willing to waive the customer order fee ($9.95), the installation fee ($10.00) and the cost for the invisibleSHIELD itself – a value of $24.95! All we ask is for you to mail in your device to our office so we can take proper measurements and ensure that the invisibleSHIELD we create meets our high design standards. Mailing in your device will be your only cost for this order.
We do require that you send in your device using a traceable method and we suggest UPS Ground as the cheapest option. We also require that your shipment is fully insured.
Our shipping address is:
ZAGG Inc.
3855 S. 500 W. Suite B
Salt Lake City, UT 84115
Please be sure to include your name, mailing address, contact phone number and valid email address so we can communicate with you during this process and create an order for you in our system. We also ask that you please have your device to us by September 23, 2008 which is 2 weeks from today, in order to take advantage of this special opportunity.
When your invisibleSHIELD is complete we will ship your device back via UPS Ground, traceable and insured, free of charge to you.
Please let us know if you have any further questions or concerns.
Thank you for choosing the invisibleSHIELD. We appreciate your business
=====================
Unfortunately i cannot miss my TP, since it's a company phone, but if there is anyone else interested i'd be glad, because i'm really looking forward buying an Invisible shield to protect my precious TP.
So anyone who can miss their TP => apply now! When asking permission if i could post this email here in the forum, he also mentioned that the more inquiries they got the more likely they would introduce it. So mail them!
I got the same response and it's great but I'm not shipping my TP from the Netherlands to the USA since it would take ages for me to get it back and cost more than wait and purchase an Invisible shield for my TP when it becomes available.
bozotheclown said:
I got the same response and it's great but I'm not shipping my TP from the Netherlands to the USA since it would take ages for me to get it back and cost more than wait and purchase an Invisible shield for my TP when it becomes available.
Click to expand...
Click to collapse
Amen, and I know they are a trustworthy company but I don't trust the shipping services to get it back to me lol.
Must say you guys are lucky they even replied
I also popped them a mail a few days ago about a full body suit for the TP and they didn't come back to me at all.
I think I will also pass sending the phone to the US though... Might be better if somebody a bit closer takes that up with them.
Why don't they buy one anyway? Or request a sample device from HTC to build the shield on? shouldn't be that hard for them...
Do hope to find something like their full body protection in the near future. not so very happy with the default 'protection-tube' from HTC
greetz
DicE
Well if they still have the offer next month when they release the HTC Touch Pro here in the US for the Sprint network, I'll consider sending my unit in. I'm trying to hold out and get the Touch Pro, however the Diamond is awefully inviting (since it's available today).
seems to be a standard reply...
Hi,
(@WDawn)
I got the same answer back as you, when i wrote them last week...
Unfortunate I'm here in europe... and shipping would cost ca 3times more then the "Shield" himself
And missing it for more then one (business-)week...
@DicEvsTytnII
Did you got a confirmation-email back, that they got your email?
@channeman
So i think that you will get the same offer, when you contact them (nicely).
I, do not only I believe, would be totally grateful if you would do this.
Would you?
Do you got your HTC Touch Pro already?
Keoma
@keoma
yeah, eventually I made another request on the website to get a TP full body shield and now they did reply. With the standard msg though. "send us your TP and we'll make one for you free of charge blablabla..."
Not really an option for me either
hope somebody does it though. Really holding out on buying something else...
DicE
i recieved the same message. i sent a reply asking what is the turn around time.
i am in the US and i plan on sending my unit in overnight, that is if they can return it in a timely manner.
I will keep you posted.
Hi,
@DicEvsTytnII
As you can see, sometimes patience can be a big advantage
@chellie
This would be very nice from from
Thanks to keep us uptodate.
Keoma
I recieved the message :
"Thank you for contacting ZAGG, home of the invisibleSHIELD! My name is Stephen and I appreciate the opportunity to assist you.
Thank you for your recent email regarding an invisibleSHIELD for the Sprint HTC Touch Pro. We are currently awaiting for the release on October 19th, as we consider this a ‘hot gadget!’
We are willing to create an invisibleSHIELD for the Sprint HTC Touch Pro absolutely free of charge. We are willing to waive the customer order....bla bla bla
Still no Zagg invisibleSHIELD for the Pro.
I don't know about you guys in the rest of the world, but here in australia the stores have a dummy phone, which is actually the case (Housing) on the model on display, I'm sure that if the shield company contacts HTC they would be able to purchase one of these for a fee and then use it to make the shields...
Roman....
Don't even bother with Invisible Shield. I've used them before. They're anything but invisible, often not cut to the right size and shape, and have a horrible spongy feel, that is horrible for stylus use.
And even with their discounts, overpriced. only thing I like is their wet install method, very forgiving and plenty of time to do it. No need for the nekkid in the steamy bathroom poor man's clean room install method.
so they were planning to give you the shield for free, give you the insanely priced ($10!?) "install fee" for free and NOT pay for shipping back and forth?
hahahahahaha
Someone buy a dummy phone and send it to them lol and get your free invisibleSHIELD.
Screen shield included?
There was actually a screenshield in the box when I picked up my Touch Pro. It's pretty crappy (I've already creased it by sliding it in the case), but it could tide one over until the 3rd party shields are sorted out.
Agreed. Now I've finally got it, there's no way I'm letting it out of my sight, especially to send through the mail to some company I've never heard of just so they can take measurements for a screen protector. Don't they realise that if they asked HTC for measurements - or better still, just went out and bought their own device! - they'd be able to produce a cover in a matter of minutes?
I myself have this cover on mine, with the standard screen protector supplied in the retail box from HTC applied as well.
jincshop eBay Store - Hard plastic case
I'm sure they'll have more available, but you may just be able to get such a case from other online stores, too.
Well waits over guys cause zagg just got the screenprotector in stock
Use code scary40 to get 40% off your order at zagg. Today only I believe.
ucf713 said:
Use code scary40 to get 40% off your order at zagg. Today only I believe.
Click to expand...
Click to collapse
Awesome. Thanks!
Great Deal!
ucf713 said:
Use code scary40 to get 40% off your order at zagg. Today only I believe.
Click to expand...
Click to collapse
Who can beat 40% off! Just ordered one!
Thanks ucf713!
OK has anyone had any experience on doing an exchange or return in the UK for a nexus 4.
I recieved mine today and the damn device is perfect in every way except the bezel had a big chunk of paint chipped off where the volume rocker is. I was gutted as the screen was pixel perfect the buttons were solid the back didn't creak. nothing.
So I thought I'll set up an exchange no problem Google are good this way. After all the guys over in the us get a shipping label send off the device and in the mean time a new one is winging its way to you. Thanks to ups.
So I spoke to Eric who said he would set up the RMA and I should send back the damaged device with the shipping label and RMA note in the email he would send.
Not so
I got the email and it had an RMA document but no shipping label.
I phoned to ask where I send it from then. Now Jeremy tells me they don't do shipping labels for the UK as its TNT that deal with things over here.
OK I thought I'll contact TNT
Nope they need a reference number for collection or before they can do anything.
So I phone back
In the mean time I check my Google account and notice the new device £279 pending. So I check my bank and find the £279 has been pre authorized on my bank account
Which wouldn't be so bad if they sent a shipping label etc as I could have it sent away tomorrow and with them next week. Well within the 21days return and they wouldnt charge me.
As it is I have no shipping label and no one can reassure me that one is or will be send and how I will receive it.
So I call up johnney at Google who tells me it should turn up but does not know how.
Well I can't have £279 pre auth out my account for a device that will ship to me sometime and £288 out my account for a device I have but is faulty so can't sell it and probably won't get a shipping label sent out therefore I'll end up with one good device which I will be charged for and another that's faulty and cannot return
That's if the exchange is OK when it comes
My god why don't they offer a door step exchange like Sony did with the ps3 etc through ups or city link
In the end I couldn't take the risk and had to cancel the exchange so that the pre auth will drop off my account and set up the RMA for the one I have to get a refund.
I know its not great but better than being charged again and ending up not being able to return the first.
From what I read over at the nexus 7 forum a lot of UK customers waited for about a month for refunds but some were 59 days or more as the shipping labels just didn't go out.
So I wanted to know if anyone had already went through this process in the UK and what the actual procedure was and how long it took to receive the shipping label etc. Did it get sent out or did you drop it off with TNT and give googles account number or what.
Any info would be great and I'm sure it would help other UK customers as I would have really liked some info.
Unfortunately we are not as fortunate as our US brothers and sisters to be able to deal with ups and simple returns.
Here's some pics of my lovely but flawed nexus
Sent from my Galaxy Nexus
Anyone want to chip in with experiences as it would be really useful to find out what's going on in the UK since Google don't seem to know
Sent from my Galaxy Nexus
I've just organised a replacement due to white spots on the screen and the buzzing earpiece. It took a while to get through, and I was ready to break something due to the pre recorded message about high volumes of calls on a constant loop (as in it literally repeats the second it finishes) but the guy I spoke to was extremely helpful, more so than any UK based CSR I've ever dealt with!
In terms of the procedure, he's emailing me with an RMA form and he said a prepaid postage label will come with my new device in order to send the defective one back. He also said a charge will appear on my card and once they receive the defective device they'd take the charge off.
Although my experience hasn't completed yet, I thought I'd share my experience so far.
01354 226184 that's the none 0800 number to call for UK based support by the way, for those who can't call 0800 numbers for free.
Yeah same as myself.
The issue I have with it all is they don't really know who arranges what in the UK. I was told its TNT that arrange the returns bag but TNT say its Google that have to initiate the return through TNT. Then latter sounds more sensible but Google cs don't know how to do this and presume its automatic.
Problem is you only have a limited time to get the return back to them.
If I could walk into TNT give googles TNT account number then pop the device in a bag with the RMA note I would be happy.
It would be sent off and tracked. Simply just have to wait on it being received and refunded.
What makes me uneasy is the potential for the returns bag to never turn up. You get billed for a second device and no way to return the original defective one.
I'll keep this going as there are lots of threads about returns in the US but nothing about how the process works in practice in the UK which leaves me wishing Google had a walking store or doorstep exchange service.
Also thanks for the non 0800 number
Sent from my Galaxy Nexus
You know I remember reading somewhere in the agreement Google say that they reserve the rights to send out used/refurbished items as replacement. Maybe your nexus is one of those.
Just a suggestion: Do try to make sure you handle your RMA carefully. I recently did an RMA and the CSR sounds like a complete noob and in the email they sent me has a RMA agreement with ASUS and link on it.They're just getting real sloppy.
qpqpqp said:
You know I remember reading somewhere in the agreement Google say that they reserve the rights to send out used/refurbished items as replacement. Maybe your nexus is one of those.
Just a suggestion: Do try to make sure you handle your RMA carefully. I recently did an RMA and the CSR sounds like a complete noob and in the email they sent me has a RMA agreement with ASUS and link on it.They're just getting real sloppy.
Click to expand...
Click to collapse
There is no way the RMA stock already has returned/refurbished devices in it. They have to go back through a process to be repaired, inspected, tested, and repackaged before they can be sent as RMA units and this process takes weeks or even months. Any RMA units that are sent out at this point in time will definitely be new units.
The RMA devices are new as they have as said before kept a stock of new ones aside for this purpose.
As of yet I have not had any returns envelope or shipping label etc.
I know j could use the nexus 4 just now until returned but I'm just so fed up with the whole process its left the device tainted with this experience. Its an awesome device and love the design I just can't bring myself to use it because of all this. So it will be returned as I got it if I ever get to return it
Sent from my Galaxy Nexus
ok sorry to say as of yet STILL have NO retruns envelope etc for my N4 despite google cs saying its been sent
Gutted mate, had the same problem but some persistent nagging via email and I got my label need to ring TNT and arrange collection
Sent from my Nexus 4 using xda premium
how did the label come out? did it come through royal mail
While you still have it. Give it a little scratch please, around the chip are. Does it come off really easy? Thanks a lot.
Sent from my Nexus 4 using Tapatalk 2
Kenneth131 said:
how did the label come out? did it come through royal mail
Click to expand...
Click to collapse
TNT delivered it mate had to sign for it as well
Sent from my Nexus 4 using xda premium
I looked at their site and it said the RMA document would be sent with my replacement, which would be despatched within a week of the 20th. Seriously, Google are a joke!
I'm trying to arrange a collection for my faulty Nexus, I have the TNT bag with the consignment letter, which has a senders account number registered to Google. The delivery address on the consignment letter is that of LG Electronics in Poland, TNT won't collect it as the delivery address that they have registered to the Account Number that I'm quoting is for Google in Belgium.
Did anyone else experience this? I'm tempted to blag it with TNT and just say that the delivery address is what they think it should be.
Do you have to purchase you phone from Moto.com to get MotoCare? I bought mine from Amazon, but now I want to add MotoCare, and i cant see anywhere to do it in "MyStuff"
SalTNutz said:
Do you have to purchase you phone from Moto.com to get MotoCare? I bought mine from Amazon, but now I want to add MotoCare, and i cant see anywhere to do it in "MyStuff"
Click to expand...
Click to collapse
I'm an Amazon guy as well. I was told that was the case by moto support. Who knows if that's the correct answer though.
That will really suck, I really wanted MotoCare. Nothing else is even close to as good IMO
I possed the same question over on the motorola forums and they gave me this answer.
https://forums.motorola.com/posts/d10ec3d58c
I will be trying to add motocare later today and will let you know the result
yeah I dont see anywhere in MyStuff either to add motocare. I'm going to contacting moto about this also. this would majorly suk if we cant get the care because we bought from amazon.
Contacted Motorola by phone and the lady could not believe that I could not see the option to buy motocare next to device in "MyStuff" so I had to reply to a email they sent me with proof of purchase and a screen shot of my browser up and the MyStuff page open and my device showing. So this is a problem that they dont know about. They will be contacting me with a way to purchase motocare in the next 48 hrs. I also said to the lady and in the email that I will posting experience here to assist others that have bought from Amazon
Please contribute here if your having this problem or also here:
https://forums.motorola.com/posts/d10ec3d58c?commentId=980547#980547
Here's the email I got from them.
Hi,
Thank you so much for sending the screenshots. We really appreciate your effort. No worries, we already sent these to the department in-charge for the activation of the MotoCare Protection Plan for your Moto X device. Once they are done, you will see the option to purchase it under your device on My Stuff. We will send you another email once we have the update. Rest assured that we will immediately inform you about this case and we will not leave you hanging.
In case you need further assistance, please feel free to call our Support line at 800 734 5870 from Monday through Friday from 7 a.m. to 10 p.m. CST. Saturday and Sunday 9 a.m. to 6 p.m. CST and provide the case number attached on this email.
Thank you for being a valued customer of MOTOROLA and we do appreciate your time. Thank you and have a good one!
Motorola Customer Care
MotoMaker Escalation Department
Ros
It took them a couple weeks to make it available for the n6 too
Sent from my XT1575 using XDA Free mobile app
You have to buy the phones from moto, amazon or best buy so you'd think you could get moto care when you buy it from these places. I bought mine from best buy but I haven't looked into moto care yet I only got the phone yesterday
https://goo.gl/if4QOx
Amazon is apparently offering customers who bought Note7 accessories a full refund even if they’re outside the normal 30-day return window.
Someone was asking about this. FYI
Sent from my SAMSUNG-SM-G935A using XDA-Developers mobile app
I just got my UAG CASE refunded from amazon. In was past my 30 day return period.
Just says mine is outside the return window not eligible for return
Sent From My Galaxy Note 7
sharkattack99 said:
Just says mine is outside the return window not eligible for return
Sent From My Galaxy Note 7
Click to expand...
Click to collapse
You have to call them
Ah thanks I will be giving them a call
Sent From My Galaxy Note 7
Amazon may, but I'm unsure if third party sellers on Amazon will do it too, which is where all my cases come from. Upon filling in the form, it says it needs to get approval from the seller. I could call Amazon, but they wont be able to dictate what third party sellers have to do when it's outside the window.
svache said:
Amazon may, but I'm unsure if third party sellers on Amazon will do it too, which is where all my cases come from. Upon filling in the form, it says it needs to get approval from the seller. I could call Amazon, but they wont be able to dictate what third party sellers have to do when it's outside the window.
Click to expand...
Click to collapse
Third parties won't. I just tried and all sellers are refusing.
Also, in related information, if you bought any Spigen accessories directly through their site, they aren't taking them back either. I contacted them Wednesday and they refused. They gave a useless 20% off one item coupon though. Because, you know, I want to spend MORE money on all this mess.
I'm now contacting Samsung directly because at this point, I feel it's all their fault. I would never have bought accessories if I had known this would happen. Now, if I were returning the phone because I didn't like it or something like that (a voluntary return/exchange that was MY decision), then I'd take the hit. I mean, I can't even sell these cases now!
(I have 5 cases. I bought a few in order to swap them out or to have spares.)
Sent from my SAMSUNG-SM-N930A using Tapatalk
spexwood said:
I'm now contacting Samsung directly because at this point, I feel it's all their fault. I would never have bought accessories if I had known this would happen. Now, if I were returning the phone because I didn't like it or something like that (a voluntary return/exchange that was MY decision), then I'd take the hit. I mean, I can't even sell these cases now!
(I have 5 cases. I bought a few in order to swap them out or to have spares.)
Click to expand...
Click to collapse
Let us know how it goes. I have 7 cases (me and my wife together, but same situation, we like to swap them out) from various sellers and would like to have at least part of it back.
svache said:
Let us know how it goes. I have 7 cases (me and my wife together, but same situation, we like to swap them out) from various sellers and would like to have at least part of it back.
Click to expand...
Click to collapse
Yeah, sure. I'll keep you all updated.
Not to be negative, but I feel like it's a long shot though.
No reply as of yet. Maybe by Monday.
Sent from my SAMSUNG-SM-N930A using Tapatalk
spexwood said:
Yeah, sure. I'll keep you all updated.
Not to be negative, but I feel like it's a long shot though.
No reply as of yet. Maybe by Monday.
Sent from my SAMSUNG-SM-N930A using Tapatalk
Click to expand...
Click to collapse
OK, well, I got an update. Samsung is refusing responsibility for 3rd party accessories, so I am now about $200 in the hole.
All I can say is that I REALLY hope a class action lawsuit comes out, because I'll be jumping on it like crazy in order to try and recover at least SOME of my loss. I was also considering getting a Note8 (or whatever it'll be called), but now, it has to not only be a good phone, but will need to brush my teeth, brush my hair, and wipe my butt in order to make me consider it. It's a shame because I loved the Note7, but they shouldn't be screwing their customers over like this, ESPECIALLY since it's their fault.
I'm going to try one last time with the phone number provided in the email, but from what it sounds like, this will do nothing.
Message from Samsung:
Thank you for taking the time to contact us at Samsung Technical Support. We always appreciate hearing from our customers.
After reviewing your e-mail, I understand that you have purchased most of the accessories related to Note 7 and I see that you want the refund for them, I will help you with the required information.
I regret your inconvenience regarding this, the most disheartening is one of our loyal customer going through this type of ordeal experience.
I see that you have purchased the accessories from the third party seller, we don't know the information about them, I would like to inform you that you will get the refund when you purchase from the Samsung or with the respective carrier.
For the inconvenience with the exchange that you are all going through, we are offering all the customer's with incentives.
As a sign of our appreciation for your patience and loyalty, we are offering up to a $100 bill credit from select carrier or retail outlets if you exchange your Galaxy Note7 for another Samsung smartphone, less any incentive credits already received.
If you already exchanged your Galaxy Note7 device for another Samsung smart phone, you will receive up to a $75 bill credit from select carrier or retail outlets in addition to the $25 you previously received.
If you choose to obtain a refund, you will receive up to a $25 bill credit from select carrier or retail outlets as a token of our appreciation and acknowledgement of your inconvenience, less any incentive credits already received.
I will help you with the link where you can refer the updated information of the Note 7.
http://www.samsung.com/us/note7recall/
I would like to inform you that your email has reached Samsung technical support department were we deal in troubleshooting with mobile devices and tablets. However, we do have a dedicated support team who will help you in this regard.
I understand how troublesome it could be, Please contact appropriate team with the contact number(1-844-365-6197 ). They will help you with the options possible.
I hope the above information is helpful. Please write back to us if you have any quires. We will be happy to help you.
Should you desire additional assistance, we invite you to access the web-link http://www.samsung.com/us/support/contact to speak to a Chat Specialist. Our technicians are more than happy to assist you further. Chat Support is available 24X7.
For additional support and updates regarding your product, please follow us at @SamsungSupport on Twitter or like our page at https://www.facebook.com/samsungsupport.
Thank you for choosing Samsung products.
Sincerely,
Sravanthi.K
Another Update:
I called the number given in the email and ended up coming out of the call with even more frustration, but also some potentially good news, though we should all take it with a grain of salt.
First, I called the number and the girl on the other line said I need to power down my Note7. I told her that I can't because it's my ONLY phone (I don't even have a landline), and I have to wait until I can buy a replacement. She just said, "I understand, but because your safety is our concern... [blah blah blah]... you need to power down your phone."
So I repeated that this was my only phone and that I don't have a spare. Again, she repeated the "safety is our concern" line. So I added, "Ma'am, if I power down my phone, then that would mean that I will be without a phone completely until I can get a replacement. That means that if I have to call 911 in the case that I have an emergency, then I won't be able to do so, and I could potentially DIE."
This time she hesitated... then repeated the same line again. It sounded like she was reading a script too (which she most likely was, unfortunately).
Finally, I just said, "Well, I'm not powering down my phone until I can buy the LG V20."
She stopped LOL
So then she transferred me to another phone number, but was kind enough to give me the number in case I got disconnected. So she transferred me and I waited. And waited. And waited. After 1 hour and 10 minutes on hold, I just hung up and tried calling again. All I got was a message saying that the phone was not available and to try again later.
At this point, I'm obviously frustrated, so I call the first number again and this is where the good news with a grain of salt comes in. The lady said that there will be an addition to the Note7 recall, which will state what to do about accessories (though she didn't confirm whether it was for accessories bought through third parties). She could not give me a 'when' this would happen though. I tried pressing more details from her by trying to get a time frame for this addition (ex: within the next 1-2 months), but she would not give me anything, meaning that she really didn't know, or that she wasn't supposed to say.
So, at this point, I'm just going to wait until either a class-action lawsuit occurs, or this addition to the Note7 recall policy becomes live. I'm obviously not happy at the moment because as of right now, I'm still at a loss until something else happens, which is still only a possibility rather than a certainty.
EDIT: Oh, and II only say to take that info with a grain of salt only because it isn't 100% confirmed at the moment. I would definitely expect Samsung to do that addition to the recall because that will help them avoid a class-action lawsuit. It's just that if they do do something, they need to do something reasonable... not something like offer only 20% of each accessory's cost. I mean, at the moment, this $25 credit whether you keep using a Samsung device or go to another brand is bull. That's lunch money and doesn't cover all the time wasted on this mess (IMO).
Well seems I was partially lucky with Amazon's third party sellers, but I am unsure if that is because the items they allow me to trade are 1, still within the normal return window, 2, are OEM covers, or 3, they just have great customer service. The other ones (Spigen and VRS Design) were out of the window so I just let them be.. They may have allowed me to return them, but chances are slim.. I know I wouldn't if I was a seller.
i was able to return all of the items i bought for note 7. I had to do a chat and she gave me the link for my return label. 2 case and 1 usb c cable.
panday74 said:
i was able to return all of the items i bought for note 7. I had to do a chat and she gave me the link for my return label. 2 case and 1 usb c cable.
Click to expand...
Click to collapse
The usb c cable would have been good to keep as in all phones will probably have it in the future. Thats the only thing im keeping
Sent from my SAMSUNG-SM-N920A using Tapatalk
I just got my OnePlus 5 today and I started using it for about 30min and then the screen started freezing and locking up and then finally when all colorful static (tv snow). I think its a back connection as i can still unlock the phone with my thumb and power it off buy holding power then taping the screen guessing were the power off button is. the sounds for the unlock work to.
If anyone has an idea to fix this that is not going to void anything please let me know.
ReaperII7 said:
I just got my OnePlus 5 today and I started using it for about 30min and then the screen started freezing and locking up and then finally when all colorful static (tv snow). I think its a back connection as i can still unlock the phone with my thumb and power it off buy holding power then taping the screen guessing were the power off button is. the sounds for the unlock work to.
If anyone has an idea to fix this that is not going to void anything please let me know.
Click to expand...
Click to collapse
This has been a huge buzz kill ?
Nightmare. Get that RMA in!
You should send it back
kboya said:
Nightmare. Get that RMA in!
Click to expand...
Click to collapse
Ya and to think I almost didn't pick it up tonight was going to wait tell Monday. Glad I stuck out on lunch.......
Well iv got the RMA in, part of me just wants to return and get refunded but it's such a nice phone.......
Chat Support.
So I talked with a live chat rep named "Lovely" about 30 min ago. I had made a support ticket and a RMA so i just put both the info and my order imie and location. Got routed over to a support chat rep. "Lovely" almost rate away. Lovely did the I need 2-3 min blurb, after Lovely came back they said they would approve the RMA and send me an email.
SO! I'm sending it back for replacement.........serves me write for buying it early.
anyway this is the email i got
"Hello ************,
Good day!
We have begun processing your RMA. These are the product(s) approved for return:
1. OnePlus 5
Please follow the steps below to complete the RMA process:
Step 1: Get prepared
• Please take the necessary precautions in making sure you back up all your data and remove any additional accessories or personal items from the device.
• Please include the receipt for your device in your parcel. This can be found in your OnePlus.net account under My Orders.
• Please be sure to include the official data cable and charger bundled with the device.
Step 2: Ship your device
• You will be contacted within 2 business days by our partner Futuretel. They will send an email to you with a pre-paid shipping label; please print this label and drop off the parcel at your convenience.
Please note: All returned products are subject to inspection upon arrival. Should the device not meet the conditions of our warranty, we reserve the right to have it resolved by either of the following two approaches upon your confirmation:
1) Customer will pay for the quoted repair fee to repair the device
2) Customer will can request to ship the device back unrepaired.
Please let me know if you have any questions.
Best regards,
Lovely"
Got a FedEx return label via email and it's been dropped off at a pick up point. Looking like it will be there on Tuesday.
ReaperII7 said:
Got a FedEx return label via email and it's been dropped off at a pick up point. Looking like it will be there on Tuesday.
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According to their promo video RMA should be finished and you should get a working phone within a week, you'll be able to let us know if they live up to the hype.
djsubterrain said:
According to their promo video RMA should be finished and you should get a working phone within a week, you'll be able to let us know if they live up to the hype.
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I will most definitely let everyone know how the RMA process goes. I also took a picture of the box and phones two IMEI's so I will be able to confirm that I do in fact get a new phone and not the same one.
I subscribed to this thread just to see how it goes. Good luck, OP! Let us know how it goes.
So my phone arrived at one of Oneplus' partner companies. As a result I opened another live chat to get an update on my RMA status. I got routed to Lois who was also quite nice and understanding. I asked for the status of my RMA and how long I would be waiting for my replacement. Lois informed me that the hole process could take up to 12 day after the parter company inspects the phone witch could also be up to 2 days. Which it's 14 days...... I think you all know were I'm going with this. So I asked to cancel my orders and send everything back for a full refund. Lois said they would only be able to do a parcel refund for the oterbox and extra dash cabal I ordered. So at this point I'm not happy and ask for my case to be escalated and that compensation be considered for my inconvenience.
So I got an email from OnePlus later last night. They have placed a new order for my Midnight Black 8/128. So if it ships today it should get to me for Friday. We will see....
Looks like the phone shipped out today got a tracking number emailed to me and the tracking number is saying it will be delivered tomorrow. Will let everyone know if I get the phone tammorow!
So I got the phone delivered today, send in the RMA later Friday night and iv got a new phone on the next Thursday. I'm quite happy to say the very least. We will see if this phone lasts longer as oneplus did send me a total new unit I looked at the IMEI's are in fact different.
Congrats OP!