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Hi,
Got a Note 3 with the Galaxy Gear this week. Woke up today and put the Gear on charge, took it out of the cradle after it was 100% and noticed a nice crack at the top of the screen's glass. :|
There are no scratches/scuff marks/nothing in anywhere else in the watch or around that area of damage which would show that it was dropped or the damage occurred because of some force.
Does anyone know if the Gear's screen can be replaced or not?
Cheers.
siddsm said:
Hi,
Got a Note 3 with the Galaxy Gear this week. Woke up today and put the Gear on charge, took it out of the cradle after it was 100% and noticed a nice crack at the top of the screen's glass. :|
There are no scratches/scuff marks/nothing in anywhere else in the watch or around that area of damage which would show that it was dropped or the damage occurred because of some force.
Does anyone know if the Gear's screen can be replaced or not?
Cheers.
Click to expand...
Click to collapse
In due course there will be replacement screens out and you could replace it. If its really a problem i would get in touch with Samsung. But doubt they will fix it for free. They didn't when my S4 amoled cracked due to temp change in my pocket.
Hendrickson said:
In due course there will be replacement screens out and you could replace it. If its really a problem i would get in touch with Samsung. But doubt they will fix it for free. They didn't when my S4 amoled cracked due to temp change in my pocket.
Click to expand...
Click to collapse
Thanks for the reply mate.
I have a feeling it was due to temp changes as well. Couldn't find any explanation how can a glass crack without an external force..apart from it being on charge at the time.
I am more than happy to pay to fix it though...the perfectionist in me will take the easy way out to get it back to it's original state. I hope the outer glass is a single piece guarding the main screen, instead of being a part of the casing which house the whole device. If it's just a glass piece, there might be some ebay options to look at.
siddsm said:
Thanks for the reply mate.
I have a feeling it was due to temp changes as well. Couldn't find any explanation how can a glass crack without an external force..apart from it being on charge at the time.
I am more than happy to pay to fix it though...the perfectionist in me will take the easy way out to get it back to it's original state. I hope the outer glass is a single piece guarding the main screen, instead of being a part of the casing which house the whole device. If it's just a glass piece, there might be some ebay options to look at.
Click to expand...
Click to collapse
Sorry to hear about your problem.I believe the glass to be sapphire crystal which is a very hard and expensive material.I do not know for sure that is the case but it has been said a number of times on the internet.I would very interested to know how things go for you in your repair and whether I am right about the glass
siddsm said:
I am more than happy to pay to fix it though...the perfectionist in me will take the easy way out to get it back to it's original state. .
Click to expand...
Click to collapse
I don't understand this, you pay $250 for a device, charge it and the screen breaks, and you're more than happy to pay to fix it??????
If you bought a car, filled it with petrol and all the windows shattered, would you be more than happy to pay to replace them?
M8 this was your 1st full charge? If yes i strongly believe it happened due to temp change from the inner part of the phone and the room outside temp. It's huge flaw if this is true
Sent from my SM-N9005 using Tapatalk 4
BlueChris said:
M8 this was your 1st full charge? If yes i strongly believe it happened due to temp change from the inner part of the phone and the room outside temp. It's huge flaw if this is true
Sent from my SM-N9005 using Tapatalk 4
Click to expand...
Click to collapse
Thanks for the replies again.
It was my second full charge. Attaching some pics of it now. Have been treating it like a baby since I got it, not wearing it much, and if I am wearing, shielding it with my hand all the time :\
Thanks adrian. If it was a sapphire crystal glass, I doubt their claims of being super strong if it cracks so easily :\
Dickson, this one will be a case where it would be my word against the samsung service centre guy. I will claim it as a design flaw and it cracked due to temp change, and he will claim that i mishandled it. Usually these situations get to a deadlock where the only way out of getting it fixed is paying for it. Unless ebay has a replacement part and there is a guide online on how to replace it.
Attaching the pics, notice the curved crack at the top. There are no other scratches or scuffs on the glass or the brushed metal around to suggest that it actually hit something. The two small dots are dust specks. The watch always stays in my room...which no one else have access to either.
Cheers.
To me it appear that is a design flaw or simpler a assemble flaw and I explain. We all see the gaps in our phones between the frame and the glass and this serve a purpose which to absorb the glass as it grows a bit in hot situations or going smaller in cold, I saw a guy pointing this in forum here who was unable to understand why they exist and making a thread for this. My point is that if the watch has the glass exactly to the frame then this is the problem. Someone will say why normal watches dont have this problem? My reply will be that normal watches don't raise temperature from their guts because their are not computers like this one.
In resume I suggest you to go to sammy and explain them what happened and what is your opinion in the mater. If people are logical will see it accordingly and will forward your phone to R&D of sammy central for Ferther examination.
Sent from my SM-N9005 using Tapatalk 4
Have them replace it. I don't think you have to pay for it. It looks like an assembly flaw to me.
Sent from my SM-N9005 using Tapatalk 4
siddsm said:
Thanks for the replies again.
It was my second full charge. Attaching some pics of it now. Have been treating it like a baby since I got it, not wearing it much, and if I am wearing, shielding it with my hand all the time :\
Thanks adrian. If it was a sapphire crystal glass, I doubt their claims of being super strong if it cracks so easily :\
Dickson, this one will be a case where it would be my word against the samsung service centre guy. I will claim it as a design flaw and it cracked due to temp change, and he will claim that i mishandled it. Usually these situations get to a deadlock where the only way out of getting it fixed is paying for it. Unless ebay has a replacement part and there is a guide online on how to replace it.
Attaching the pics, notice the curved crack at the top. There are no other scratches or scuffs on the glass or the brushed metal around to suggest that it actually hit something. The two small dots are dust specks. The watch always stays in my room...which no one else have access to either.
Cheers.
Click to expand...
Click to collapse
That's not my understanding of how it works sapphire glass is very hard to scratch only a few things can scratch it diamonds ect but it is also brittle. Hard and flexible are two different things which why I think you might be right on temperature change causing you crack.
siddsm said:
Thanks for the replies again.
It was my second full charge. Attaching some pics of it now. Have been treating it like a baby since I got it, not wearing it much, and if I am wearing, shielding it with my hand all the time :\
Thanks adrian. If it was a sapphire crystal glass, I doubt their claims of being super strong if it cracks so easily :\
Dickson, this one will be a case where it would be my word against the samsung service centre guy. I will claim it as a design flaw and it cracked due to temp change, and he will claim that i mishandled it. Usually these situations get to a deadlock where the only way out of getting it fixed is paying for it. Unless ebay has a replacement part and there is a guide online on how to replace it.
Attaching the pics, notice the curved crack at the top. There are no other scratches or scuffs on the glass or the brushed metal around to suggest that it actually hit something. The two small dots are dust specks. The watch always stays in my room...which no one else have access to either.
Cheers.
Click to expand...
Click to collapse
My family have been in the watch trade for over 100 years. I am NOT though. I do however collect watches. From what I can see the crack is possibly a 'stress crack'? This type of crack can occur when the body of the watch is not exactly the same dimensions as the glass and the glass will crack over a small time due to 'stress'. This could be a one off production problem, ie its a lemon or a design fault in either the body or the glass in terms of size? Only time will tell, we need to see if more owners develop this problem.
Glass can be very difficult to understand, it can be very strong and take enormous pressures or just decide to break on its own. Stress fractures are not uncommon in 'cheap' watches where the tolerances between body and glass are not monitored properly by a quality control team.
One thing we have now established however, is the crystal is NOT made from sapphire glass.
So sorry to learn you have this problem. My immediate response would certainly be with Samsung, failing that first take the watch to a qualified horologist and request a report then go to your Samsung dealer.
Sorry to write I very much doubt you would be able to replace the glass yourself even if you could purchase one. As a novice you would probably break a dozen in trying.
Best wishes
Not saying this is right but it's said in a couple of reviews at least. The Galaxy Gear measures in at 11.1mm thick and weighs in at 73.8 grams. Overall the watch feels solid and given the metal frame and sapphire glass it should be able to take a few bumps without much to worry about.
I have checked up on my earlier comments and I think I am right cracking in itself does not prove it's not sapphire glass.toughness and hardness are different in fact cheaper glass is often more prone to scratching but tougher in other ways
---------- Post added at 02:59 PM ---------- Previous post was at 02:04 PM ----------
I have done some more digging.I have found an Internet comment that says the glass on the gear is the same material used for the home button on the iphone.If you go to the Apple spec page the button is made of sapphire crystal.It does seem strange Samsung does not list it in there spec sheet
---------- Post added at 03:02 PM ---------- Previous post was at 02:59 PM ----------
I have done some more digging.I have found an Internet comment that says the glass on the gear is the same material used for the home button on the iphone.If you go to the Apple spec page the button is made of sapphire crystal.It does seem strange Samsung does not list it in there spec sheet
---------- Post added at 03:06 PM ---------- Previous post was at 03:02 PM ----------
I have done some more digging.I have found an Internet comment that says the glass on the gear is the same material used for the home button on the iphone.If you go to the Apple spec page the button is made of sapphire crystal.It does seem strange Samsung does not list it in there spec sheet
---------- Post added at 03:09 PM ---------- Previous post was at 03:06 PM ----------
Sorry about the repeats
hhadrian said:
I have checked up on my earlier comments and I think I am right cracking in itself does not prove it's not sapphire glass.toughness and hardness are different in fact cheaper glass is often more prone to scratching but tougher in other ways
---------- Post added at 02:59 PM ---------- Previous post was at 02:04 PM ----------
I have done some more digging.I have found an Internet comment that says the glass on the gear is the same material used for the home button on the iphone.If you go to the Apple spec page the button is made of sapphire crystal.It does seem strange Samsung does not list it in there spec sheet
---------- Post added at 03:02 PM ---------- Previous post was at 02:59 PM ----------
I have done some more digging.I have found an Internet comment that says the glass on the gear is the same material used for the home button on the iphone.If you go to the Apple spec page the button is made of sapphire crystal.It does seem strange Samsung does not list it in there spec sheet
---------- Post added at 03:06 PM ---------- Previous post was at 03:02 PM ----------
I have done some more digging.I have found an Internet comment that says the glass on the gear is the same material used for the home button on the iphone.If you go to the Apple spec page the button is made of sapphire crystal.It does seem strange Samsung does not list it in there spec sheet
---------- Post added at 03:09 PM ---------- Previous post was at 03:06 PM ----------
Sorry about the repeats
Click to expand...
Click to collapse
On the Moh scale of hardness Diamond is rated as 10 and sapphire glass at 9, In all my years I have never heard of nor seen a sapphire glass break like that. According to one member here in the safety manual that comes in the box in some countries, not this one, the crystal is made from "Glass or acrylic"
That confused me even more as how can the crystal be made of Glass OR acrylic? surely Samsung know what the crystal is made from?
I sent Samsung a very polite simple question requesting this information and Samsung replied that they don't answer this sort of question?
I know its not worth the paper its written on but initially wikipedia quoted the Gear as having sapphire glass but this has been removed.
Yet again today on the other thread a poster has written the glass is corning gorilla glass 111! I have requested said poster to please inform us where he got this information from.
THE only brand I know that doesn't quote what glass it uses on its mobiles are Sony. So much confusion over that too. Why?
Can you reference your source please? many thanks.
Kind regards
< http://www.phonearena.com/reviews/Samsung-Galaxy-Gear-Review_id3441
---------- Post added at 08:16 PM ---------- Previous post was at 08:12 PM ----------
http://m.technobuffalo.com/videos/samsung-galaxy-gear-smartwatch-hands-on/
---------- Post added at 08:19 PM ---------- Previous post was at 08:16 PM ----------
http://m.imore.com/samsung-galaxy-gear-shows-what-apple-probably-wont-do-iwatch
---------- Post added at 08:22 PM ---------- Previous post was at 08:19 PM ----------
http://www.gizmochina.com/2013/10/02/review-of-samsung-galaxy-gear-smartwatch-device/
---------- Post added at 08:28 PM ---------- Previous post was at 08:22 PM ----------
All above done from multitasking on Note 3 my first time.fantastic
Same problem - bad outcome
siddsm said:
Hi,
Got a Note 3 with the Galaxy Gear this week. Woke up today and put the Gear on charge, took it out of the cradle after it was 100% and noticed a nice crack at the top of the screen's glass. :|
There are no scratches/scuff marks/nothing in anywhere else in the watch or around that area of damage which would show that it was dropped or the damage occurred because of some force.
Does anyone know if the Gear's screen can be replaced or not?
Cheers.
Click to expand...
Click to collapse
I had exactly the same problem. First overnight charge and I was dismayed to see a hairline crack running from the top to the left hand side of the screen. Contacted Samsung UK who arranged to ship it back for repair. I was told that on receipt their engineer would assess the damage. If they deemed it to have not been caused by a manufacturing fault then I would have to pay for the repair. Having seen the OEM price for the glass at $8 I was not too bothered and was happy a Samsung engineer would be involved. I was advised the repair would take 7 to 10 days. After 6 days the repair status still showed received. I contacted them by phone and they assured me it was assigned to an engineer and if I checked 3 days later I would probably see it had been dispatched back to me. 3 days later they didn't know where the watch was or if it had been repaired. Multiple calls to the customer service team over the next 9 days with promises of callbacks then on day 15 a quotation arrived from some third party crew called A Novo Ltd. asking for £138 to replace the whole LED assembly. I was called the following day by their customer complaints team and told that they had tried to call me the day before to let me know the estimate had been sent but I was on the phone. I pointed out that I have call waiting and have since checked and can find no details of any call from them on that day. Basically, if you buy a Gear, enjoy it but if the screen cracks then wait until you can get a replacement fitted by your own back street repair rather than Samsung's low rated (check the internet) back street crew.
In my experience they don't care if there may be a thermal fault with their Gear. They have your money for the original purchase but after that, who cares, you are just an individual and we are a big business who has outsourced their warranty service and repair service.
eclipse_a said:
I had exactly the same problem. First overnight charge and I was dismayed to see a hairline crack running from the top to the left hand side of the screen. Contacted Samsung UK who arranged to ship it back for repair. I was told that on receipt their engineer would assess the damage. If they deemed it to have not been caused by a manufacturing fault then I would have to pay for the repair. Having seen the OEM price for the glass at $8 I was not too bothered and was happy a Samsung engineer would be involved. I was advised the repair would take 7 to 10 days. After 6 days the repair status still showed received. I contacted them by phone and they assured me it was assigned to an engineer and if I checked 3 days later I would probably see it had been dispatched back to me. 3 days later they didn't know where the watch was or if it had been repaired. Multiple calls to the customer service team over the next 9 days with promises of callbacks then on day 15 a quotation arrived from some third party crew called A Novo Ltd. asking for £138 to replace the whole LED assembly. I was called the following day by their customer complaints team and told that they had tried to call me the day before to let me know the estimate had been sent but I was on the phone. I pointed out that I have call waiting and have since checked and can find no details of any call from them on that day. Basically, if you buy a Gear, enjoy it but if the screen cracks then wait until you can get a replacement fitted by your own back street repair rather than Samsung's low rated (check the internet) back street crew.
In my experience they don't care if there may be a thermal fault with their Gear. They have your money for the original purchase but after that, who cares, you are just an individual and we are a big business who has outsourced their warranty service and repair service.
Click to expand...
Click to collapse
That's bad mate. To give you an update, I got the watch fixed by Samsung under warranty terms for free. They took some time (think around two weeks) to get it done. And I had the same problem trying to trace it's whereabouts after I sent it back. I now rarely use the Gear. As much as I love it, I know that if the screen cracks again for any reason, I won't be that lucky to get it fixed by Samsung under warranty any more.
Where did you find the oem price of the glass btw? Any link?
Sent from my SM-N9005 using Tapatalk
I have effectively set up the finger print scanner and it works 99% of the time first time. However, Whenever I get out of the shower for about an hour afterwards the fingerprint scanner just doesn't work at all no matter what I do. What could be causing this? Is it maybe my body temperature? Or maybe my finger changes slightly while being in the shower enough to make the reader think iit's not me?
The scanner doesn't find the dirt at your fingertip it detected while registering the finger prints.
Serious: You skin extends while taking a shower; the longer the shower and the higher the temperature, the more your fingerprints deviate from the registered ones.
That could be the reason.
Chefproll said:
The scanner doesn't find the dirt at your fingertip it detected while registering the finger prints.
Serious: You skin extends while taking a shower; the longer the shower and the higher the temperature, the more your fingerprints deviate from the registered ones.
That could be the reason.
Click to expand...
Click to collapse
Seems legit, Yet I never have problems with the fingerprint scanner after taking a shower.
Chefproll said:
The scanner doesn't find the dirt at your fingertip it detected while registering the finger prints.
Serious: You skin extends while taking a shower; the longer the shower and the higher the temperature, the more your fingerprints deviate from the registered ones.
That could be the reason.
Click to expand...
Click to collapse
Sees fair enough, just a tad annoying that's all.
another possible cause
It could also be that the shower dries your hands out and it takes a while for the natural oils in your hands to build back up. This happens to me at work. I am a nurse and I use fingerprint scanners to remove medications from machines. I have really dry skin and when my hands get dry from all of the hand washing the fingerprint scanners won't read my prints unless I use lotion or breathe on my finger first to make it moist.
I've just had my official folio case delivered and it is really nice. A very snug fit, too snug... I can't get the damn thing off the phone. I'm terrified to apply any more pressure in case I damage the phone.
I'm on chat to Google as I type this and so far they have suggested sending the case back for replacement. Which is a bit tricky as it is stuck...
Update: It is being escalated but it looks likely that it will be an exchange for new phone and possibly a case. They are looking into whether the case design is too snug or not.
Just cut the case off
Sent from my SM-N910T3 using Tapatalk
---------- Post added at 04:37 PM ---------- Previous post was at 04:37 PM ----------
Is it leather?
Sent from my SM-N910T3 using Tapatalk
sdelcegno said:
Just cut the case off
Sent from my SM-N910T3 using Tapatalk
---------- Post added at 04:37 PM ---------- Previous post was at 04:37 PM ----------
Is it leather?
Sent from my SM-N910T3 using Tapatalk
Click to expand...
Click to collapse
Cutting it will risk damaging the phone, it is a very snug fit.
It's the folio case from the play store, hard plastic interior and a leather front and back. It's actually a really nice case. I'm going to wait and see what Google come back with.
ChrisJ said:
I've just had my official folio case delivered and it is really nice. A very snug fit, too snug... I can't get the damn thing off the phone. I'm terrified to apply any more pressure in case I damage the phone.
I'm on chat to Google as I type this and so far they have suggested sending the case back for replacement. Which is a bit tricky as it is stuck...
Update: It is being escalated but it looks likely that it will be an exchange for new phone and possibly a case. They are looking into whether the case design is too snug or not.
Click to expand...
Click to collapse
I had the same situation with the folio case. In the end I had to use a little bit of force to pry one edge off. The problem is the plastic is extremely stiff. Good luck.
Sent from my Nexus 6P
justbabu said:
I had the same situation with the folio case. In the end I had to use a little bit of force to pry one edge off. The problem is the plastic is extremely stiff. Good luck.
Sent from my Nexus 6P
Click to expand...
Click to collapse
The most I've managed was to get the bottom right corner off, but this made the other corners tighter. No way could I get any of them to budge with my fingers alone.
ChrisJ said:
The most I've managed was to get the bottom right corner off, but this made the other corners tighter. No way could I get any of them to budge with my fingers alone.
Click to expand...
Click to collapse
Sent from my Nexus 6P
I ended up using one of those guitar pick type case openers. Thankfully there was no damage to the phone or the case. Once the case was off, I flexed it several times and this has made the plastic more flexible.
justbabu said:
Sent from my Nexus 6P
I ended up using one of those guitar pick type case openers. Thankfully there was no damage to the phone or the case. Once the case was off, I flexed it several times and this has made the plastic more flexible.
Click to expand...
Click to collapse
I tried a thin spunger I had, couldn't get it anywhere near in between the case and the phone.
Just had another go and no way is it shifting. The attempts are already making marks on the metal just above the power button. I think this is well and truly Google's problem now, not mine.
ChrisJ said:
Just had another go and no way is it shifting. The attempts are already making marks on the metal just above the power button. I think this is well and truly Google's problem now, not mine.
Click to expand...
Click to collapse
Shame, I was probably luckier than you. Good luck with Google!
Sent from my Nexus 6P
i bought this case also..will try flexing it a bit before trying to put on.
ChrisJ said:
I've just had my official folio case delivered and it is really nice. A very snug fit, too snug... I can't get the damn thing off the phone. I'm terrified to apply any more pressure in case I damage the phone.
I'm on chat to Google as I type this and so far they have suggested sending the case back for replacement. Which is a bit tricky as it is stuck...
Update: It is being escalated but it looks likely that it will be an exchange for new phone and possibly a case. They are looking into whether the case design is too snug or not.
Click to expand...
Click to collapse
I have had the exact same problem! I felt like I was going to break the phone trying to remove it. I finally managed to remove the Nexus 6p Folio Case without damaging the case nor phone. I made a video showing how I did this. Hope it helps others: https://www.youtube.com/watch?v=e2-a6SkxSyE
epictutorials said:
I have had the exact same problem! I felt like I was going to break the phone trying to remove it. I finally managed to remove the Nexus 6p Folio Case without damaging the case nor phone. I made a video showing how I did this. Hope it helps others.
Click to expand...
Click to collapse
Just watched your video, nice work. I had considered a hot air gun or hair drier to soften it but was concerned that in doing so that I might soften the adhesive used in the phone construction too and any flexing then applied trying to remove the case might weaken the structural integrity of the phone.
My phone now has clear damage where the case touches the phone near the power button. Fortunately Google have been great and they have refunded me the case and have arranged an exchange of phone.
A slight complication if that my SIM is stuck in the phone (trapped by the case). Fortunately, my network make swapping a SIM really easy and I have a spare non-allocated one available. It's likely going to be a pain for others in the same predicament though.
It's a real pity as, as you say in the video, the case is really nice. It just doesn't fit...
epictutorials said:
I have had the exact same problem! I felt like I was going to break the phone trying to remove it. I finally managed to remove the Nexus 6p Folio Case without damaging the case nor phone. I made a video showing how I did this. Hope it helps others: https://www.youtube.com/watch?v=e2-a6SkxSyE
Click to expand...
Click to collapse
Thanks so much for the video. I never would have gotten the case off without the help. I had heard there might be a problem, but already had the case. I initially didn't put in on all the way. But., wow, it's deceiving how easy it goes on vs how hard it is to get off.
There's really a problem with the design (at least the type of plastic used for the back).
For removal I....
I pulled the lower right corner as you showed. Then I bent it back and forth a few times (while holding the case to minimize stress on the phone -> being especially careful where the metal is thin around the pwr/volume buttons) to try and loosen it up..
Then I figured out that the more you pull the lower right, the tighter the lower left. So I put a folded plastic tab (from a hanging folder label) under the lower right and let it go back into position (but no lock around the 6P).
Then I used a cut off piece of plastic (from the same hanging label) to shimmy under the corner on the lower left (starting from the left side and pulling on the corner as I went). I was able to get the plastic wrapped far enough around the lower left corner to slide off the case (which got the whole bottom lose).
Wow, this is crazy for a $50 case. Maybe Google could send everyone some flexible plastic picks and some extra instructions for getting this thing off.
Now I'm considering weather to return it, or perhaps file down the lip on the lower left corner so it's easier to remove.
i also just received a Spigen Case (for a heck of a lot less money). It's seems fine, but of course doesn't cover the screen (my Naked N5 got scratched up when it slid from my coat pocket down the right side of the driver's seat -> then I got the Folio). Spigen: http://www.amazon.com/gp/product/B016CBFBVI?psc=1&redirect=true&ref_=oh_aui_detailpage_o03_s00
---------- Post added at 02:32 PM ---------- Previous post was at 01:48 PM ----------
One more removal idea. Since the Lower Right is the easiest to get off, maybe slide the plastic under the lower left corner first. Then, slide another under the lower right. Then, try and get the bottom loose. (I haven't tried this yet).
---------- Post added at 02:36 PM ---------- Previous post was at 02:32 PM ----------
david31262 said:
For removal I....
I pulled the lower right corner as you showed. Then I bent it back and forth a few times (while holding the case to minimize stress on the phone -> being especially careful where the metal is thin around the pwr/volume buttons) to try and loosen it up..
Then I figured out that the more you pull the lower right, the tighter the lower left. So I put a folded plastic tab (from a hanging folder label) under the lower right and let it go back into position (but no lock around the 6P).
Then I used a cut off piece of plastic (from the same hanging label) to shimmy under the corner on the lower left (starting from the left side and pulling on the corner as I went). I was able to get the plastic wrapped far enough around the lower left corner to slide off the case (which got the whole bottom lose).
Click to expand...
Click to collapse
Hmmm, since the lower left corner is tighter then the right, maybe it would be easier to slide the plastic under the lower left corner first, then slide another piece under the lower right corner, then slide off the bottom. Push it just enough to clear the bottom of the phone, then slide the phone down to avoid breaking the top/back of the case.
I never could justify going with a folio case. They always just seemed to get in the way. I'm currently using the Speck CandyShell Grip, and there are no application/removal issues, and no screenshot issues.
Argh! Same problem here. Am using quite a lot of pressure on the bottom right corner with both thumbs, but having no luck getting the Folio Case off my 6P. Am very reluctant to use any more force or a sharp implement for fear of causing any damage to the (very expensive) phone. Not an urgent problem as I'm basically happy with the case, but the ability to take the case off – albeit with a small bit of pressure – was something I took for granted.
The chap on the phone at Google Customer Service was very sympathetic, and said if I do cause any damage to either the case or phone, then not to worry – they'll be covered (sadly I couldn't leave any positive feedback for the Rep as the automated follow-up survey was in French...!) However, I think I'll wait until I do really need to take the cover off before trying with any more force.
I tried replacing the cracked screen on my phone and a few of the screws on the back got majorly stripped when I tried to remove them. I tried the rubber band trick, I tried tape, I even tried the superglue thing, but none of that worked.
I'm thinking of just drilling through them since as far as I can tell, I'd only destroy my already busted screen, but It's hard to tell from the teardown videos if there's anything important around the edges.
Before I did that I thought I'd ask here and see if someone had any other options for me.
Update: Well, I got the screen changed. To fix the screws I had to take it a local jeweler, they had more precise tools than I did and removed the screws without damaging the rest of the phone. Essentially, they just a slot into the screw and then just unscrewed them from there, don't know if that helps anyone else, but I figured I'd post the resolution.
I had this problem as well. Ended up drilling it out with my Ridgid battery powered drill. I tried to post the video on YouTube but it was to long. I will try to edit it down more if I get a chance tomorrow. My advice is go very slowly and have good light. I was about as nervous as Connor Cook will be tomorrow but in the end all good. Hopefully the same for Raiders tomorrow. Good luck. It can be done.
If the screws have locktite or go into plastic you might try warming them with the tip of a soldering iron before removal.
This is the 1st half of the screen replacement. Shows up to where I get screw out. Will upload 2nd part later. Not the best video in word but probably the only one with someone drilling their smartphone. Took me about 2 hrs total mainly because i was so nervous.
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https://youtu.be/tBOBDlPUM_s
1st part of video
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And here is putting the phone back together
https://youtu.be/I3BZSree--g 2nd part of video
Were you able to get the screen changed?
So I work in a kitchen and for the last 11 years have never had an accident....today I dropped the phone into the steam well (water slightly below boiling)...panic moment as I shoved my hand in took the phone out and removed it from the case...I wiped the phone off really good, blew water out of all open ports and threw it in rice for good measure.
Needless to say I am posting from the phone right now and can attest to the quality of the waterproofing.
My only concern was the extreme temp of the water but all is well. The gaskets did a good job and the LDI is still white.
Figured I would share for anyone curious about the quality of water proofing.
Thank god it wasn't the fryer.
How's the hand?
Sent from my SM-G955U using Tapatalk
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Also I wouldn't mind some good food pics
Sent from my SM-G955U using Tapatalk
luckily my hands have calluses and are heat resistant lol...I can pull food out of the fryer and touch the grill with out major burns if I move fast enough...and with the camera on this thing I'll post some quality pictures tomorrow...Last time I took pictures of food was with an s3