Accessing hidden menu invalidates your warranty... - G4 General

just a heads up. i have been a blind idiot, i had problems with my phone not connecting to 4G, unless i forced it to using the hidden menu. i phoned LG to send it back under warranty and after taking my imei asked me to explain what the problem was. told him what i have just said here and he spoke to a manager that informed him by accessing the hidden menu i've invalidated my warranty. SO IF YOU HAVE PROBLEMS AND HAVE USED THE MENU, DON'T TELL LG!!!!
i'm guessing there's no way to tell that it's been accessed other than what i said, so please, just don't tell them. it's too late for me but may help others

reg66 said:
just a heads up. i have been a blind idiot, i had problems with my phone not connecting to 4G, unless i forced it to using the hidden menu. i phoned LG to send it back under warranty and after taking my imei asked me to explain what the problem was. told him what i have just said here and he spoke to a manager that informed him by accessing the hidden menu i've invalidated my warranty. SO IF YOU HAVE PROBLEMS AND HAVE USED THE MENU, DON'T TELL LG!!!!
i'm guessing there's no way to tell that it's been accessed other than what i said, so please, just don't tell them. it's too late for me but may help others
Click to expand...
Click to collapse
LG USA I suppose?
http://www.lg.com/us/mobile-phones/g4/legalterms
Where in their legal terms is this written?
I mean rooting or unlocking the bootloader circumvents security protocol - and IMHO this still should be a reason to void warranty for the hardware...anyhow - but accessing a menu?
What kind of nonsense is that?
Did you try their website?
Greetings
Medizinmann

reg66 said:
just a heads up. i have been a blind idiot, i had problems with my phone not connecting to 4G, unless i forced it to using the hidden menu. i phoned LG to send it back under warranty and after taking my imei asked me to explain what the problem was. told him what i have just said here and he spoke to a manager that informed him by accessing the hidden menu i've invalidated my warranty. SO IF YOU HAVE PROBLEMS AND HAVE USED THE MENU, DON'T TELL LG!!!!
i'm guessing there's no way to tell that it's been accessed other than what i said, so please, just don't tell them. it's too late for me but may help others
Click to expand...
Click to collapse
that is bull, just call another time and don't mention it.

Medizinmann said:
LG USA I suppose?
http://www.lg.com/us/mobile-phones/g4/legalterms
Where in their legal terms is this written?
I mean rooting or unlocking the bootloader circumvents security protocol - and IMHO this still should be a reason to void warranty for the hardware...anyhow - but accessing a menu?
What kind of nonsense is that?
Did you try their website?
Greetings
Medizinmann
Click to expand...
Click to collapse
5nickers said:
that is bull, just call another time and don't mention it.
Click to expand...
Click to collapse
it's in UK. they've taken my imei number, so any warranty claim is invalid against that. what a bummer
but as far as i'm aware, warranties offered by a company are more or less a gesture of good will. ie not bound by law, so they can easily get out of it. i think that's right, unless anyone else has other info?
EDIT: so i just thought i'd phone up LG again and see what they say when i just enquire about the warranty against my imei, and there was no mention of it being registered as void. also, as the phone is under 28 days old, i can return it to the place i bought it from. whether they'll agree it's faulty or not i don't know
(doesn't connect to 4G at home ever, until i enter 277634#*# in dialer and go to field test > modem settings > lte band selection and choose band 3 [for three UK], after which i get 3out of 5 bars inside and 4 out of 5 bars outside, so it's not like the signal is really poor in my area. HOWEVER, the phone does actually work and connects to 3G, so they may say there's nothing wrong with it. at least there's a glimmer of hope of getting this fixed)

reg66 said:
it's in UK. they've taken my imei number, so any warranty claim is invalid against that. what a bummer
but as far as i'm aware, warranties offered by a company are more or less a gesture of good will. ie not bound by law, so they can easily get out of it. i think that's right, unless anyone else has other info?
EDIT: so i just thought i'd phone up LG again and see what they say when i just enquire about the warranty against my imei, and there was no mention of it being registered as void. also, as the phone is under 28 days old, i can return it to the place i bought it from. whether they'll agree it's faulty or not i don't know
(doesn't connect to 4G at home ever, until i enter 277634#*# in dialer and go to field test > modem settings > lte band selection and choose band 3 [for three UK], after which i get 3out of 5 bars inside and 4 out of 5 bars outside, so it's not like the signal is really poor in my area. HOWEVER, the phone does actually work and connects to 3G, so they may say there's nothing wrong with it. at least there's a glimmer of hope of getting this fixed)
Click to expand...
Click to collapse
It's under 28 days old!? Well then just return it. The same I did with my first LG G4 - don't ask for warranty - just return it and get a new one somewhere.
Greetings
Medizinmann

fortunately, LG G4's do not tend to have reliability issues, though it is possible to soft-brick the phone. If you start with a model that is bootloader unlocked, it is nearly impossible to break the phone - believe me, I have tried! - lol

reg66 said:
it's in UK. they've taken my imei number, so any warranty claim is invalid against that. what a bummer
but as far as i'm aware, warranties offered by a company are more or less a gesture of good will. ie not bound by law, so they can easily get out of it. i think that's right, unless anyone else has other info?
EDIT: so i just thought i'd phone up LG again and see what they say when i just enquire about the warranty against my imei, and there was no mention of it being registered as void. also, as the phone is under 28 days old, i can return it to the place i bought it from. whether they'll agree it's faulty or not i don't know
(doesn't connect to 4G at home ever, until i enter 277634#*# in dialer and go to field test > modem settings > lte band selection and choose band 3 [for three UK], after which i get 3out of 5 bars inside and 4 out of 5 bars outside, so it's not like the signal is really poor in my area. HOWEVER, the phone does actually work and connects to 3G, so they may say there's nothing wrong with it. at least there's a glimmer of hope of getting this fixed)
Click to expand...
Click to collapse
Interesting how you have to do that on Three. I'm on Three and have one of those Home Signal Boxes at home and cannot get a mobile data connection when in range of it (it's fine anywhere else). Put my SIM Card in another phone or put my wife's Three SIM Card in my G4 and its exactly the same, but on the wife's phone (and my old phone) mobile data works absolutely fine. The only way it works if i edit the APN for 3 in the backend DB and change it from three.co.uk to 3internet!
Unusual...

Yeah that's crappy. Anything you can do in the that might be detrimental to the performance of the phone, the carrier or oem won't let you change anyway
Sent from my LG-H810 using Tapatalk

Related

How is AT&T Detecting my phone?

How is AT&T Detecting my phone?
In my online account management you can select your phone type. Currently I have "AT&T 8525" selected (which is my phone of course). When I go to select "My Device is not listed" or something else, it will remain selected for a while, then when I log in sometime later, "AT&T 8525" is selected again.
How is AT&T figuring my phone type out? What kind of information about my phone is being automatically sent out? Is there a way to block this, or even spoof it?
Is it possible that at&t is just guessing?
I'm using WM6 w/ HardSPL loaded.
I wouldn't sweat it dude, I've had mt 8525 since June and AT&T still has my phone listed as a V3 Razor but, they have my kids phones listed right. OH, I havn't had a razor for almost 2 years.
stesul411 said:
I wouldn't sweat it dude, I've had mt 8525 since June and AT&T still has my phone listed as a V3 Razor but, they have my kids phones listed right. OH, I havn't had a razor for almost 2 years.
Click to expand...
Click to collapse
Same. I've had about 3-4 phones since the Razr, mine still says razr
Yeah, it took AT&T three or four months to update mine when I first got the 8525. Once it even had me listed as using one of those old Nokia bricks for like two weeks, then went back to the 8525! Wierd.
Anyway, I could be wrong, but I believe your IMEI is what tells AT&T what kind of phone your using. It just seems to take AT&T's system a while to play catch up when you switch phones.
...and changing/altering your IMEI is a dangerous topic on this board, as it is an illegal practice in most countries.
Anynody else know of how they detect your phone model?
dzelaya18 said:
Anynody else know of how they detect your phone model?
Click to expand...
Click to collapse
they have spies......watching you, all the time.......
the IMEI is right. that's how they do it. and the spies help sometimes too
Yes at&t can tell what IMEI is what phone. For that matter most everyone can find it, if you have the IMEI, on the Net if you look hard enough. If you go into a store and register your V3 IMEI on the account the phone should change in the Online managment page. But with the implimentation of their newest system, D.E.R(Device Eligibility Restrictions), they can tell what IMEI is being used with what phone number, even though it may not reflect on the "Online Managment" Site. More importanly, D.E.R restricts certian packages to be allowed for what IMEI is registered on the account.
For example if you have a V3's IMEI registered on your account, then the Media Net package for 15$ unlimited usage will show up and the PDA Connect for 30$ will not. This works in the oposite manor as well. This makes it harder for us to use the lower priced packages. Eventually if D.E.R catches the fact that you are using a PDA phone with the 15$ package or any of the other "Non-PDA" Packages, It may take some time, but the package WILL fall off and credits will not be given out, or atleast that is what i have come to understand.
Hope that clears it all up. I do work for at&t Mobility, im at the bottom of the totem poll (Agent), but one of my larger business accounts has already run into issues with D.E.R and credits were not given out.
I knew it! ...and my suspicions about the spies have been comfirmed... ^.-

S4 I9505 no 3G but only G

hello all
bought the second hand phone with this network issue.
after trying some roms, wifi fixes, network fixes, root settings, finally stopped on pyrana rom but during all those, couldnt find out what could be the reason for the mobile network.
and also realized that the imei number is not same as behind, could that be the reason? any chance to change that? or any tips to get 3G?
using tele2 in Holland, used my sim in another phone, 3G working
also used another sim from Tmobile in this phone, again only G no 3G.
thanks from now
link for the screenshot (coudlnt put the full link bcoz of being new here)
i.imgur.com/TIeKTbF.jpg
difficult question?
Vedaturka said:
difficult question?
Click to expand...
Click to collapse
Goto Settings, tap the Connections tab, goto More Networks, then tap on Mobile Networks. What does your Network Mode say?
Are you on GSM only or are you on either LTE/WCDMA/GSN (Auto connect) or WCDMA/GSM (Auto connect)?
If you're on WCDMA, it could possibly be an access point problem, or maybe a modem issue?
thanks for trying to help man. im on lte/wcdma/gsm auto...
just flashed to omega v28 4.4.2 but again no luck... still only G
Vedaturka said:
thanks for trying to help man. im on lte/wcdma/gsm auto...
just flashed to omega v28 4.4.2 but again no luck... still only G
Click to expand...
Click to collapse
Have you checked your APN? Is it set up correctly?
Where it says More Networks, tap on Access Point Names and check yours is set up correctly.
You should be able to find the APN details online through google
yep.. did that auto, manual, copying from another phone, didnt work. and the imei is still diffrent than the one behind the phone. still thinking that could cause the problem. :/
change device for solving problem
erwinjmalmsteen said:
change device for solving problem
Click to expand...
Click to collapse
i wish i could do that just as easy as you say
Looking on Google, it seems some people have had a bit of luck with this issue after doing a Manual Roam.
That involves going into Settings, More Networks, Mobile Networks then tap Network Operators. Wait for it to scan and then choose another network to try and connect too. It'll fail. Then go back and do it again, but this time select your network operator and it'll connect.
It's worth a try?
Brownie2k said:
Looking on Google, it seems some people have had a bit of luck with this issue after doing a Manual Roam.
That involves going into Settings, More Networks, Mobile Networks then tap Network Operators. Wait for it to scan and then choose another network to try and connect too. It'll fail. Then go back and do it again, but this time select your network operator and it'll connect.
It's worth a try?
Click to expand...
Click to collapse
i tried, found 3 providers network, connected and then returned to mine, didnt work. im still thinking that the imei has something to do with it.
thanks for trying again man. appreciate it
Vedaturka said:
i tried, found 3 providers network, connected and then returned to mine, didnt work. im still thinking that the imei has something to do with it.
thanks for trying again man. appreciate it
Click to expand...
Click to collapse
Did you say that the IMEI number shown in Android is different than the one printed behind the battery?
If so, that says to me that the phone was once reported stolen at one point, blacklisted and someone has changed the IMEI number to get it off the blacklist and back on the network.
Brownie2k said:
Did you say that the IMEI number shown in Android is different than the one printed behind the battery?
If so, that says to me that the phone was once reported stolen at one point, blacklisted and someone has changed the IMEI number to get it off the blacklist and back on the network.
Click to expand...
Click to collapse
wow never thought that.. so how am i turning it back to the original imei? any idea? i searched for that too, but no luck.. im stucked with this.. paying for 3g but getting only g and its taking ages even to connect to google.com...
Vedaturka said:
wow never thought that.. so how am i turning it back to the original imei? any idea? i searched for that too, but no luck.. im stucked with this.. paying for 3g but getting only g and its taking ages even to connect to google.com...
Click to expand...
Click to collapse
Well, the IMEI number behind the battery will be the phones proper IMEI number.
I think the only way you'll find out if it's been reported stolen is to contact your network and give them the IMEI on the phone (behind the battery) and ask them. Or you could pay for an online check. I'm sure theres a few companies that offer online checks. Keep in mind if the original IMEI is blacklisted, you won't be able to get it removed. Only the person who reported it stolen, and can provide proof it was theirs when it was reported can get it removed.
I'm not too sure how you'd go about changing it back to it's original IMEI, but if the original IMEI has been blacklisted, then as soon as you do change it back, you won't be able to use your phone at all. All data/voice services will stop working.
Brownie2k said:
Well, the IMEI number behind the battery will be the phones proper IMEI number.
I think the only way you'll find out if it's been reported stolen is to contact your network and give them the IMEI on the phone (behind the battery) and ask them. Or you could pay for an online check. I'm sure theres a few companies that offer online checks. Keep in mind if the original IMEI is blacklisted, you won't be able to get it removed. Only the person who reported it stolen, and can provide proof it was theirs when it was reported can get it removed.
I'm not too sure how you'd go about changing it back to it's original IMEI, but if the original IMEI has been blacklisted, then as soon as you do change it back, you won't be able to use your phone at all. All data/voice services will stop working.
Click to expand...
Click to collapse
i checked the imei writing in the phone, and here is the result
imei.info/phonedatabase/2500-sony-ericsson-k530/ (copy paste pls. i cant send the link because im new here)
i actualy have a sony ericson which i didnt know
maybe the provider is seeing my phone as sony ericson, and that phone doesnt support 3G... hmmm now i have to find a way to change the imei.
if its reported, then i come back to this
That's your problem right there. Your phone has likely been reported stolen in the past and someone has changed the IMEI to allow it back on the network.
It's possible that the phone who's IMEI has been taken doesn't support 3G so network isn't providing it to your phone.
Sent from my GT-I9505 using XDA Premium 4 mobile app

[Q]

I have a n9005 XEO that i bought on ebay. it was working fine for about 5 months now until a few days ago when it just stopped getting cellular signal altogether. no calls, no data, nothing. it seemed to corespond to me using towlroot, installing supersu, and a couple of xposed add-ons, but everything seemed to work fine for a few days before i had this problem. I tried making sure that airplane mode was off, data was enabled, that i had the apn settings correct for my provider (at&t, USA), I even went so far as to restore to factory settings, and then flash another rom (the stock s5 port i found here in the dev forum). still not getting cell signal at all). I went so far as to go to the local at&t store and ask them to place my sim in a known good phone to make sure it has service (and it does and is provisioned properly and i'm paid up). my note sees the sim (i.e. no "sim not found" messages), just plain no service as if i were in a dead zone. the phone hasn't been mishandled, i've tried pulling the battery and putting it back in... I can't think of anything i'm missing here besides trying to flash the modem (which i can't seem to find the stock modem (n9005xxuenc2) or firmware on a site that doesn't take 7 hours to download it from.
can anybody help? (either with a mirror that doesn't suck for the latest stock firmware or latest stock modem, or offer any other suggestions?)
cpgeek said:
I have a n9005 XEO that i bought on ebay. it was working fine for about 5 months now until a few days ago when it just stopped getting cellular signal altogether. no calls, no data, nothing. it seemed to corespond to me using towlroot, installing supersu, and a couple of xposed add-ons, but everything seemed to work fine for a few days before i had this problem. I tried making sure that airplane mode was off, data was enabled, that i had the apn settings correct for my provider (at&t, USA), I even went so far as to restore to factory settings, and then flash another rom (the stock s5 port i found here in the dev forum). still not getting cell signal at all). I went so far as to go to the local at&t store and ask them to place my sim in a known good phone to make sure it has service (and it does and is provisioned properly and i'm paid up). my note sees the sim (i.e. no "sim not found" messages), just plain no service as if i were in a dead zone. the phone hasn't been mishandled, i've tried pulling the battery and putting it back in... I can't think of anything i'm missing here besides trying to flash the modem (which i can't seem to find the stock modem (n9005xxuenc2) or firmware on a site that doesn't take 7 hours to download it from.
can anybody help? (either with a mirror that doesn't suck for the latest stock firmware or latest stock modem, or offer any other suggestions?)
Click to expand...
Click to collapse
Type in *#06# on your dialer. Do you get the same IMEI number as the one behind your battery?
Affirmative. The IMEI numbers match
cpgeek said:
Affirmative. The IMEI numbers match
Click to expand...
Click to collapse
Tell me your model number, country and if you know the region type it out.
I'll download it from Sammobile and mirror it to your through MEGA.
Type in *#1234# and tell me the values.
nicholaschum said:
Tell me your model number, country and if you know the region type it out.
I'll download it from Sammobile and mirror it to your through MEGA.
Type in *#1234# and tell me the values.
Click to expand...
Click to collapse
it's an n9005 xeo from poland, I'm in the USA on AT&T. I downloaded the firmware successfully from sammobile and installed it with odin 3.07 which seemed to go successfully but I still get absolutely no cellular
I've tried using the default apn, tried using at&t's apn settings (which i remember having to do last time before i got data but i'd always been able to make calls and that's not working right now either), no effect...
anybody have any ideas?
cpgeek said:
it's an n9005 xeo from poland, I'm in the USA on AT&T. I downloaded the firmware successfully from sammobile and installed it with odin 3.07 which seemed to go successfully but I still get absolutely no cellular
I've tried using the default apn, tried using at&t's apn settings (which i remember having to do last time before i got data but i'd always been able to make calls and that's not working right now either), no effect...
anybody have any ideas?
Click to expand...
Click to collapse
So you're saying it worked perfectly for 5 months, and then suddenly it went haywire on you? Did you do any major changes before it happened?
I also tried flashing the XXUENC2 and ZHUENB5 modems from here with no effect.
still looking for a solution
nicholaschum said:
So you're saying it worked perfectly for 5 months, and then suddenly it went haywire on you? Did you do any major changes before it happened?
Click to expand...
Click to collapse
as i noted I rooted it with towlroot, installed supersu, and a coupe of xposed add-ons. but everything was working afterwards for about a week before i had this problem. otherwise, I was using my phone one night, i wake up, and see that i have no service. it was after a big storm so i figured they were doing service on the tower, until my work iphone rings (on the same network) and that feeling of dread set in so i went about trying to diagnose the problem and here i am.
cpgeek said:
as i noted I rooted it with towlroot, installed supersu, and a coupe of xposed add-ons. but everything was working afterwards for about a week before i had this problem. otherwise, I was using my phone one night, i wake up, and see that i have no service. it was after a big storm so i figured they were doing service on the tower, until my work iphone rings (on the same network) and that feeling of dread set in so i went about trying to diagnose the problem and here i am.
Click to expand...
Click to collapse
despite having done nothing unusual to the hardware, I've flashed modems (stock and otherwise), i've flashed roms (stock and otherwise) and it doesn't appear to effect my situation, so I can't help but think that this could be hardware related... I'm stuck and sad.
anyone have any other great ideas for me or am I buying another one?
cpgeek said:
anyone have any other great ideas for me or am I buying another one?
Click to expand...
Click to collapse
I think the phone could be blacklisted, confirm it via at&t/reputable website with the imei #.
ddogishere said:
I think the phone could be blacklisted, confirm it via at&t/reputable website with the imei #.
Click to expand...
Click to collapse
even if it were blacklisted, it should still allow me to place 911 calls and the like. it should work like a deactivated phone. it's not. just in case i was wrong, I also verified the imei on swappa and they confirm that it is indeed NOT blacklisted.
also i'm not sure why it would be blacklisted to begin with. it was working one day then i went to use it the next and bam, not working. i don't get it.
cpgeek said:
anyone have any other great ideas for me or am I buying another one?
Click to expand...
Click to collapse
Sounds like your IMEI got tampered or stolen and got blacklisted. Usually this would happen, especially when buying phones online.
nicholaschum said:
Sounds like your IMEI got tampered or stolen and got blacklisted. Usually this would happen, especially when buying phones online.
Click to expand...
Click to collapse
But I've used several reputable services to check my IMEI number and they all say that my imei is in good standing... I don't get it. besides, what causes an imei to be blacklisted to begin with? - I wasn't trying to circumvent any security features, had no malware, no reason at all for an accounts admin to want to get me off the network. my account is in good standing, and my sim still works in an old iphone that i've got (i'm using that until i can sort out my regular phone situation).
cpgeek said:
But I've used several reputable services to check my IMEI number and they all say that my imei is in good standing... I don't get it. besides, what causes an imei to be blacklisted to begin with? - I wasn't trying to circumvent any security features, had no malware, no reason at all for an accounts admin to want to get me off the network. my account is in good standing, and my sim still works in an old iphone that i've got (i'm using that until i can sort out my regular phone situation).
Click to expand...
Click to collapse
The fact that someone had the phone with them can easily get it stolen. It's a plain 15 digit number, easily forgeable just by looking at the box, and since it has no authentication, people can just get your phone blacklisted by placing it on a defunct phone that hacks the network (or something).
well tonight i took it apart to see if there was a problem with the antenna cables, connections to the various peripheral devices and such and alas, no effect... still does exactly the same thing after field stripping the unit and resenting everything. if it's hardware, it's nothing i can tell...
I was also able to generate a .pit file, grab the latest build for my csc from sammobile (takes forever) and did a nand erase in odin with the pit and the downloaded stock rom... everything went great, but it got me to exactly the same place i'm at... working phone, no service. I have no money, but i think i'm going to just end up ebaying it and buying an s3 until i can save up enough for a note 4 or nexus 6... for now, i'm on a crappy old iphone 4 with a broken lock button, but that's another thread.
well it's been about a month and a half since i've had a decent phone (my 3 phones ago iphone 4 really doesn't cut it). after giving it some thought, I think i might buy a broken-screen sm-n900t, and swap it's mainboard into my phone. hardware-wise i believe they are exactly the same, it should be easily rooted with unlocked baseband,it would give me LTE on at&t, and it should be easily unlocked so i can use it on at&t... it should also only cost me 1/8 the cost of a good condition used n900t. ($60 or so on ebay i hope?).
still pretty sad that such a nice phone quit on me so quickly
cpgeek said:
well it's been about a month and a half since i've had a decent phone (my 3 phones ago iphone 4 really doesn't cut it). after giving it some thought, I think i might buy a broken-screen sm-n900t, and swap it's mainboard into my phone. hardware-wise i believe they are exactly the same, it should be easily rooted with unlocked baseband,it would give me LTE on at&t, and it should be easily unlocked so i can use it on at&t... it should also only cost me 1/8 the cost of a good condition used n900t. ($60 or so on ebay i hope?).
still pretty sad that such a nice phone quit on me so quickly
Click to expand...
Click to collapse
Why don't you swap the N9005's screen onto the N900T and keep it like that? The N900T if I can recall, has the most bands available worldwide and if you're already replacing it, just enjoy the vast amount of customizations and potential the N900T has.
Did you pursue all avenue including Samsung service/repair centre or even Samsung line enquiry to confirm it's not blacklisted?
nicholaschum said:
Why don't you swap the N9005's screen onto the N900T and keep it like that? The N900T if I can recall, has the most bands available worldwide and if you're already replacing it, just enjoy the vast amount of customizations and potential the N900T has.
Click to expand...
Click to collapse
that's basically the plan, except the motherboard lives on the display side of things, so it would be swapping in a new motherboard (n900t). we both describe the same plan of action.

Help... Lost/Stolen 6p

So I was down in Cancun, Mexico and my phone is either lost or stolen...
Its got fingerprint and pin code.... unfortunately, I can not track it as I didnt get local sim with data and its been put into Airplane and Battery Save mode... I tried to locate it in hopes someone crack the pin and turned on Wifi so I can track it but not.
So my question is, the only way for someone to use my phone now is to go into fastboot and erase everything. Since the phone is still tagged in my google account...
Will I know if someone who flash the phone back to stock?
Will Android Device Manager be smart enough to detect this?
Will I ever get my phone back?
I can get the IMEI number in a few days after I get home, it should be printed on the box, If its needed...
I know this is a long shot but hopefully somoene can shed some light and tell me what can be done...
I knew I should have bought Cerberus...
gd6noob said:
So I was down in Cancun, Mexico and my phone is either lost or stolen...
Its got fingerprint and pin code.... unfortunately, I can not track it as I didnt get local sim with data and its been put into Airplane and Battery Save mode... I tried to locate it in hopes someone crack the pin and turned on Wifi so I can track it but not.
So my question is, the only way for someone to use my phone now is to go into fastboot and erase everything. Since the phone is still tagged in my google account...
Will I know if someone who flash the phone back to stock?
Will Android Device Manager be smart enough to detect this?
Will I ever get my phone back?
I can get the IMEI number in a few days after I get home, it should be printed on the box, If its needed...
I know this is a long shot but hopefully somoene can shed some light and tell me what can be done...
I knew I should have bought Cerberus...
Click to expand...
Click to collapse
It would not be much difficult for someone to reset your device. If for god's sake it's not stolen, and an honest person has found it,and somehow disabled Airplane mode and enabled WIFI/Data, you can use Android Device Manager to lock your device, and send a recovery message displaying your phone number so that he/she can contact you. Also prefer adding that you would reward that person with something in return.
But with my experience the above method is less likely to work, since you never know what kind of person has found it or stolen it.
The best thing you should do now is register a complaint in the Police for your lost/stolen device, and provide them with details like the IMEI. I have had this situation in the past, and recovered my phone with the help of Police itself.
you are referring to the local police where I lost the phone or back in my home?
gd6noob said:
you are referring to the local police where I lost the phone or back in my home?
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Click to collapse
For me Not police but Hotel in Cancun (been there many times), and maybe your Carrier at home to block...
I have called my carrier and placed a block on it...
I was just wondering, if the phone was flash back to stock, will google someone see the device IMEI being connect to google server or something and maybe let me know?
gd6noob said:
you are referring to the local police where I lost the phone or back in my home?
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Click to collapse
gd6noob said:
I have called my carrier and placed a block on it...
I was just wondering, if the phone was flash back to stock, will google someone see the device IMEI being connect to google server or something and maybe let me know?
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Click to collapse
Local police, I guess. I am not aware of the rules & regulations that apply there.
It is the best way. If someone boots the phone with your SIM card, or a different one, they will instantly know.
It is possible to track the phone using the IMEI as well but depends on the local laws.
Notify both the police and your service provider, and give them your IMEI number. Cellular carriers have the ability to blacklist IMEI numbers. They can also track them using a cell tower triangulation method if the phone is somehow unlocked & moved out of Flight Mode. Basically, the carrier narrows down the location of your cell phone by measuring the angles to it from nearby cell tower antennas.
Another stroke of luck could be some apps on play store. Just log into play.google.com using a laptop/ PC and send an app to your lost phone so it can be located. Apps like ‘plan B’ can be remotely installed to your android phone at anytime the phone gets switched on and get connected to the internet.
Check if there are any IMEI tracking companies where you are right now or back home. This is purely down to the laws of the land. You can google this. Lots of websites have an online tracking system.
Hope you get your phone back. All the best
is there anyone for me to get the IMEI number while im out here? I can get the number when I get home.. but I would like to get this done all here while Im down here...
gd6noob said:
is there anyone for me to get the IMEI number while im out here? I can get the number when I get home.. but I would like to get this done all here while Im down here...
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Click to collapse
Did you buy it online? Most online resellers provide you an invoice copy within their website, or even mail it to you. You will be able to take note of the IMEI number from the invoice itslef.
DJBhardwaj said:
Did you buy it online? Most online resellers provide you an invoice copy within their website, or even mail it to you. You will be able to take note of the IMEI number from the invoice itslef.
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no point.. carriers in Mexico wont do this unless its their own brand phone.. lol.. so that sucks...
gd6noob said:
no point.. carriers in Mexico wont do this unless its their own brand phone.. lol.. so that sucks...
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Good luck then, my friend.
I moved on...
Was deciding between the iPhone 6s+ or the Samsung S7 Edge...
I was leaning on the iphone because of the fact that the security is great.. once its lock to an itunes account, no one can use it unless it gets unlink from either the owner or at the store with the owner present... I hate the fact that it doesnt support SD card and the prices are crazy... 128gb cost $1500CAD...
Just picked up the S7 Edge.. 32gb+128gb SD Card... traded a dead sprint phone with $125 credit... so it came in just over $1000CAD...
gd6noob said:
I moved on...
Was deciding between the iPhone 6s+ or the Samsung S7 Edge...
I was leaning on the iphone because of the fact that the security is great.. once its lock to an itunes account, no one can use it unless it gets unlink from either the owner or at the store with the owner present... I hate the fact that it doesnt support SD card and the prices are crazy... 128gb cost $1500CAD...
Just picked up the S7 Edge.. 32gb+128gb SD Card... traded a dead sprint phone with $125 credit... so it came in just over $1000CAD...
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Click to collapse
Nice to know that you stuck with Android itself. Good luck with the new device. :good:
Make no mistake. Even IOS security is not complete. There was a store that was just recently raided by the cops that made its money off of selling stolen iPhones. All it takes is forcing the phone to reset itself.
There will never be a complete secure devices. Just like any electronic devices. There will always be holes.
And to explorer some of the comments from earlier. Yes the police can track a device but it requires a warrant that is for far more then a lost phone.
As for IMEI blocking. That only works on one carrier.
Also the first thing that is done when a phones is stolen is the sim card is removed. Then it is factory reset or refreshed. And no Google doesn't care if the IMEI is activated under a new sim and number. No point in keeping track of that sort of thing.

S10+ Cellular Connection Failure

I have a new S10+ and the phone can no longer connect to my carriers cellular network. I bought the phone directly from Samsung but put in on the TELUS (Canadian) network. It worked fine until yesterday when I noticed I had no network connection. I rebooted the phone and still no network. I took it to TELUS and they replaced the SIM card and it connected for about 10 minutes and then dropped the connection again. I tried the SIM in my old Note and it seems to work fine. I factory reset my S10+ and this did not solve the issue. Tried to submit a warranty claim to Samsung only to have their web page refuse the request, keep getting and OOPS, something went wrong message!!??
So,,, Everyone listen to this. My brand new S10+ worked for a total of 2 weeks and then wouldn't connect to any carrier network. I called Samsung and they gave me a place to take it to see if it could be repaired. I was told the phone needs a new motherboard. I said no, I need a new phone. You are not selling me a repaired phone for $1800 when it was only two weeks old. They said there was nothing I could do about and on top of that, it would take two weeks before they could repair it. I called Samsung back to discuss and was told that's the way it works, you don't get a new phone just because it doesn't work. Nice customer service SAMSUNG!!!
Sword Fish said:
I have a new S10+ and the phone can no longer connect to my carriers cellular network. I bought the phone directly from Samsung but put in on the TELUS (Canadian) network. It worked fine until yesterday when I noticed I had no network connection. I rebooted the phone and still no network. I took it to TELUS and they replaced the SIM card and it connected for about 10 minutes and then dropped the connection again. I tried the SIM in my old Note and it seems to work fine. I factory reset my S10+ and this did not solve the issue. Tried to submit a warranty claim to Samsung only to have their web page refuse the request, keep getting and OOPS, something went wrong message!!??
Click to expand...
Click to collapse
Read this article, don't know if it also affects Canadian Tellus, but it might give you some clues:
https://www.androidpolice.com/2019/...nal-and-connectivity-issues-on-some-carriers/
Omg this is the same issue i had, i posted in the forst sticky thread under Noobs QnA page 2. Till now nothing can be done just wait for the software updates but if still not resolved will send in
fiqueudrue said:
Omg this is the same issue i had, i posted in the forst sticky thread under Noobs QnA page 2. Till now nothing can be done just wait for the software updates but if still not resolved will send in
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Click to collapse
same here in Australia
I am unable to get any codes using the dialer working.
Sent from my [device_name] using XDA-Developers Legacy app
Mine was more than 4G icon is available, with full service reception, yet cant be able to connect to the internet. Been dropping data connectivity once in like 15 20 mins for a good 40sec to 1 min
If you are on Sprint, this will fix it until a real fix comes:
You must disable Band 41 AND Band 25!. Enter Data Programming Mode: ##3282# Edit -> Enter MSL: 000000 -> OK -> LTE -> Band41 Enabled -> Deselect -> Band25 Enabled - Deselect then Reboot. So far seems to fix the issue. Again, you must disable both Band41 and Band25! Works like a charm Smiley Happy
mzsquared said:
Read this article, don't know if it also affects Canadian Tellus, but it might give you some clues:
https://www.androidpolice.com/2019/...nal-and-connectivity-issues-on-some-carriers/
Click to expand...
Click to collapse
Thanks for this. I sent this link to the shop that is supposed to repair my phone and they said this isn't the same issue as my phone is experiencing. I am not sure how they can say it because it sounds exactly like what my phone is doing. I did try the SIM from my work phone which is on a different carriers network and it wouldn't work either. It would connect at times, at least it would display it was connected but then you wouldn't be able to connect to anything. It even said it was connected once when we had removed the SIM???
dhonzik said:
If you are on Sprint, this will fix it until a real fix comes:
You must disable Band 41 AND Band 25!. Enter Data Programming Mode: ##3282# Edit -> Enter MSL: 000000 -> OK -> LTE -> Band41 Enabled -> Deselect -> Band25 Enabled - Deselect then Reboot. So far seems to fix the issue. Again, you must disable both Band41 and Band25! Works like a charm Smiley Happy
Click to expand...
Click to collapse
Any idea on how to do this for US Cellular?
So this experience turned into one of the worst I have ever had with any consumer product. I tried calling Samsung to see if I could get a new phone and felt like I was talking to some kid in his basement. He had no idea what I was talking about and just kept saying Sorry, I can't do anything about that. So, I let the recommended service center handle the repair of my phone. After having my phone for a week they called and said come get it. When I got there, the tech said, and I quote "Your phone is conditionally fixed". So what does that mean?? He said they put a new motherboard in it, but they put the wrong one in. The one they put in only had 128 gig and was for the non ceramic versions. He asked me if that was ok???? I told him to fix it properly!! So my phone stayed another week with these guys and I finally got it back this past weekend. First thing I noticed was I have all this bloatware from Rogers on my phone. Big problem because I use TELUS, not Rogers, so they loaded the wrong software on my phone and I can't seem to remove it, I can hide it but not remove it. Also, about twice per day, my phone randomly reboots. I start wondering why I am not getting any calls or texts and find my phone rebooted and wants me to type my pin in to enable apps.
So, I called Samsung today to complain again, and I swear I got the same immature brat on the phone again. He told me to take it back to the service guys again. I told him I was going to buy a new phone and it wouldn't be a Samsung. I will file a claim in small claims court to recoup my money I paid for this phone ($1851 CDN).

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