Headphone pop at high volumes - Nexus 6P Q&A, Help & Troubleshooting

Does anyone else have an issue with the audio cutting out when the volume is up high when using headphones? For example, during a phone call, if things get loud, the audio will start popping.

Something's telling me that I may have to RMA, but other than that, I have no other issues. Screen is perfect and I don't want to lose that.

I have the same issue

rr5678 said:
Does anyone else have an issue with the audio cutting out when the volume is up high when using headphones? For example, during a phone call, if things get loud, the audio will start popping.
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I have the same issue, I purchased my Nexus 6P yesterday and this exact issues is being experienced. I can only have the audio up 3/4 before the earbuds headphpnes start to pop and cut out. I have tested this on myltiple earbuds headphones and the same issue occurs every time. Any one have any ideas before I take it back under warranty.

Related

[Q] Headphone/Speaker

Does anyone else have this issue where sometimes when you plug in headphones the sound still comes through the speaker? I have the headphones plugged all the way in. I usually have to restart the phone to get it to work properly.
[Edit]: When this happens the sound comes out from the speaker as well as through the headphones.
Mine is more of when I bump the headphone jack it either plays through the speaker or pauses the song. It seems very sensitive
My first Vibrant had a faulty headphone jack, that would short out with even the slightest touch. You guys might be in the same boat.
Overall, yes, I would agree that the headphone jack is 'cheap'. It seems as if it could be easily broken, and having one arrive DOA is not a great sign.
If you're still able to, I'd take your phones in for a swap. You're not going crazy.
Same issue here. It's especially an issue when you're sitting in your quite cube at work about to watch The Bed Intruder video on YouTube and it comes blaring out of the speaker when you thought is was going to come out of your headphones.
I think the third connection point for the video causes the problem since the device has 3 contacts instead of just left and right audio like most devices.
Sent from my SGH-T959 using XDA App

Sound Quality

Anyone having issues with sound quality on their focus. Everytime a sound is played a pronounced hiss and distortion comes through my headphones. When listening to podcasts this hiss is very apparent. I wanted this phone to replace my ipod touch, which does not have this issue. Feedback please, thanks.
I do not have feedback or hiss in any music or app so far. My headset works well too. Not sure but something is up. Have you tried a hard reset and a new set of headphones?
I do notice low overall volume out of the stereo port though...compared to the Tilt 2 my car stereo needs to be turned up about 25% louder to be equivalent.
i think the sound is amazing, especially the external speakers.
As for headphones, have you put the headphones all the way in? It could be that or either worn-out wiring on the headphone cable.
My complaint about the sound is the alarm. When u test a sound for alarm is its very loud. When u set an alarm to go off it seems 1/2 as loud.
Ok, I have done a hard reset and tried with several headphones. The pronounced hiss is still there with some crackling when I change a song. My best guess is the audio output is not working properly. I did test the headphones on my ipod touch with no distortion coming through. Will be taking a trip to the att store for an exchange. While there I will test the floor model to confirm a problem with my device. I hope they are in stock because I took the last one two days ago. I love the phone and with clean audio output I will love it even more.
pancake04 said:
Ok, I have done a hard reset and tried with several headphones. The pronounced hiss is still there with some crackling when I change a song. My best guess is the audio output is not working properly. I did test the headphones on my ipod touch with no distortion coming through. Will be taking a trip to the att store for an exchange. While there I will test the floor model to confirm a problem with my device. I hope they are in stock because I took the last one two days ago. I love the phone and with clean audio output I will love it even more.
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what became of the at&t store test?
I've had my Focus now for 10 days and I am completely satisfied with it. I have never had any sounds like you describe. Just clean, clear and much better reception than I had on my 2+ year old Fuze that I dearly loved. It was hard to switch to Samsung for me, but I think I made the right choice. So far I really like my Focus and the display is nothing short of fantastic!
I'm having a similiar hissing issue with my Focus as there seems to be a noticeable hiss at low volumes. The sound quality does not appear to be as good as my iPhone 3GS or Zune 80GB.
I'm still within my return window so I'm debating returning the phone and exchanging it for a new Focus.
is there any update on this? i'm really cutting it close to my 30 day warranty period, and i'm not sure if i should return the phone or not.
my issue is that when playing music in zune, you can hear a very faint hiss. if you pause the music, you can hear it for a half second before it stops outputting audio.
uwbadgers16 said:
is there any update on this? i'm really cutting it close to my 30 day warranty period, and i'm not sure if i should return the phone or not.
my issue is that when playing music in zune, you can hear a very faint hiss. if you pause the music, you can hear it for a half second before it stops outputting audio.
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Try switching it for a new one while you're still in your window.
Make the switch... before the deadline. No harm no foul and really it is a legitimate complaint.

Headphones Distortion / Background Noise

Hi - just wondering if anyone else noticed some background noise / distortion when using headphones on the tab 7.7.
Happens when playing any sound and continues for 2-3 seconds after it stops. Tested with the stock buds and some replacement buds I picked up a few days ago. With my over the ear headphones I can't hear it though. Easiest way to test is just by playing a movie and pausing it.... there is a hissing noise for a few seconds afterwards.
Maybe related: even with headphones plugged in, notification sounds come out of the speakers - this is my first Android device so I'm not sure if that's normal or not.
Just wondering if anyone else is experiencing this or if it might be hardware related. Thanks!
rembo10 said:
Hi - just wondering if anyone else noticed some background noise / distortion when using headphones on the tab 7.7.
Happens when playing any sound and continues for 2-3 seconds after it stops. Tested with the stock buds and some replacement buds I picked up a few days ago. With my over the ear headphones I can't hear it though. Easiest way to test is just by playing a movie and pausing it.... there is a hissing noise for a few seconds afterwards.
Maybe related: even with headphones plugged in, notification sounds come out of the speakers - this is my first Android device so I'm not sure if that's normal or not.
Just wondering if anyone else is experiencing this or if it might be hardware related. Thanks!
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Yeah I get that too. Doesn't really bother me though. I mean, it's not like I can still hear it while playing music or anything...
Mine's pretty noticable, even when playing music/videos. Weird that it's totally quiet with my over-the-ear headphones
rembo10 said:
Mine's pretty noticable, even when playing music/videos. Weird that it's totally quiet with my over-the-ear headphones
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Personally, I only really notice it if there's a trailing silence from music or videos, but while there's actually sound, I can't detect it.

Encountered two issues on my i9505 today

FWhile listening to music through earphones the music sounds fine. But today I connected it to aux on my friends car stereo and you could your hear a loud hiss. An iphone 5 and htc one were fine so its not the car stereo.
The other issue is that today when I unlocked my phone I sometimes had a weird screen distortion before the homescreen was visible.
Wondering if anybody else encountered the same issues
2 different volume types
What probably happened was the volume on your S4 was set low, which resulted in you turning your car speakers up. When this happens, you get a lot more of a static sound. make sure the volume on your phone is turned up enough next time
I don't have an S4 or know about your other problem; sounds pretty weird though. Probably just a bug.
BlueEyes99 said:
FWhile listening to music through earphones the music sounds fine. But today I connected it to aux on my friends car stereo and you could your hear a loud hiss. An iphone 5 and htc one were fine so its not the car stereo.
The other issue is that today when I unlocked my phone I sometimes had a weird screen distortion before the homescreen was visible.
Wondering if anybody else encountered the same issues
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Its a known issue when using low impedance headphones or devices. Check here:
http://forum.xda-developers.com/showthread.php?t=2258831
Ilabs i just checked out the other thread and i think my problem with the sound is off different nature. The hiss sounds like a high pitch tone and it only starts to appear when I click on play and even remains when I click on stop. Only unplugging the cable helps.
Quote: The other issue is that today when I unlocked my phone I sometimes had a weird screen distortion before the homescreen was visible.
Probably a one time incident, haven`t had it myself so far. If it should happen more often do a data factory reset.

Headphones making volume decrease automatically

Just found a weird issue with my priv, when using my ear buds the volume randomly will go all the way to zero by its self, and when I try to increase the volume it fights me and goes down while I'm trying to turn it up. The brand of headphones is skullcandy and I have 2 pairs that do the same thing. I tried some samsung ones and they didn't have the problem but they sound worse and do not get nearly as loud. I need them loud because when I play my drums I need to hear the music which I can't with the Samsung ones. Anyone else have this issue? I would hate to have to buy new ones as i like the ones I already have.
jay-red said:
Just found a weird issue with my priv, when using my ear buds the volume randomly will go all the way to zero by its self, and when I try to increase the volume it fights me and goes down while I'm trying to turn it up. The brand of headphones is skullcandy and I have 2 pairs that do the same thing. I tried some samsung ones and they didn't have the problem but they sound worse and do not get nearly as loud. I need them loud because when I play my drums I need to hear the music which I can't with the Samsung ones. Anyone else have this issue? I would hate to have to buy new ones as i like the ones I already have.
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Interesting...could it be that the connector on your new headphones is different from the samsung one? Also have you tried this pair of headphones on another phone?
It really sounds like the headphones have a button that's stuck on them. I haven't come across this issue with my priv yet.... Have you tried using the headphones with another device and see if they do the same thing?
Hi,
I am facing the same issue without headphones. I really have to fight to increase the volume and then after few seconds it automatically decrease it,
What should I do?

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