Database Users

[Q] Question About Fascinate Screen

Hi there, Fascinate people!
I have a Captivate on AT&T (a.k.a. the my-signal-runs-away-from-buildings carrier). One of my absolute favorite features of my phone--a feature I had believed was common to all Galaxy S models--is the seemingly indestructible Gorilla Glass screen. I've carried this phone naked in my pocket for months now and the screen is still perfect!
A friend of mine liked my Captivate so much that she purchased a Fascinate as her very first smartphone. She put a screen protector and a case on it (two safety mechanisms I've blatantly rejected in favor of the uberslim Captivate), but not two days after purchasing the phone, she had scratch marks in the glass, below the screen protector in the soft button area. Granted, she has probably been carrying the device in her purse, but nonetheless I was blown away by this! I inspected it further today, and it actually looks like the scratching may be below the surface of the glass.
So my question is this: wtf? Is the Fascinate screen wimpier than the rest of the Galaxy S line? Is it possible that dust entered the phone and scratched the surface below the glass surface? Is this the sort of thing she might get an exchange for? Has anybody else experienced this, especially so quickly after purchasing?
Thanks for all of your help!

Ask the someone who knows... Ask samsung... I have no idea.
This just sounds like you are blaming us for your friend's woes. I feel like giving you the benefit of the doubt for now.
Anyways, ask them or VZW.
I haven't had any issues that you mention.

I've dropped my phone and had it unprotected since I bought it and it still looks brand new. No idea what's up with your friends phone.
Sent from my SCH-I500 using XDA App

The fascinate does have gorilla glass. It holds up to a lot of abuse: you can't scratch out with keys, etc.
I can't speak to scratches below the screen, never seen anything like that.
Gorilla glass can be scratched (especially by any form of sand, which is more common than you might expect), and it can shatter. This is discussed in the accessories thread.
You also have a few options if you want to keep your phone thin. Look into steinheil, real look etc.screen protectors, also discussed in accessories.
Sorry to hear about your friend's screen. Tender care and a soft clean pocket will get you pretty far, but the back cover especially will scratch up on you no matter how careful you are. Fortunately the back is cheap to replace.
Swyped w/ XDA App. When in doubt, mumble.

RacerXFD said:
This just sounds like you are blaming us for your friend's woes. I feel like giving you the benefit of the doubt for now.
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I'm not sure how that would sound like blame, but I was really just asking if anybody had any similar experiences
mikey6p said:
I've dropped my phone and had it unprotected since I bought it and it still looks brand new. No idea what's up with your friends phone.
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Likewise - that's what made me question it.
soba49 said:
The fascinate does have gorilla glass. It holds up to a lot of abuse: you can't scratch out with keys, etc.
I can't speak to scratches below the screen, never seen anything like that.
Gorilla glass can be scratched (especially by any form of sand, which is more common than you might expect), and it can shatter. This is discussed in the accessories thread.
You also have a few options if you want to keep your phone thin. Look into steinheil, real look etc.screen protectors, also discussed in accessories.
Sorry to hear about your friend's screen. Tender care and a soft clean pocket will get you pretty far, but the back cover especially will scratch up on you no matter how careful you are. Fortunately the back is cheap to replace.
Swyped w/ XDA App. When in doubt, mumble.
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Right! This was the video demonstration I'd seen, so I was very confused! Sand makes perfect sense! She was near a beach for a few days immediately after getting the phone. Thanks!!

wphilly said:
I'm not sure how that would sound like blame, but I was really just asking if anybody had any similar experiences
Likewise - that's what made me question it.
Right! This was the video demonstration I'd seen, so I was very confused! Sand makes perfect sense! She was near a beach for a few days immediately after getting the phone. Thanks!!
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Jewelry is a common scratcher too.
I have a screen protector on my phone, just in case... its an invisible shield, so it covers the whole screen. I passed on the VZW ones because I figured it just covered only the screen, but the invisible shields do have an orange peel kinda look to them.

I have been carrying my fascinate since launch unprotected in my pocket, and my screen is still flawless! I just bought a protector from a local uscc store for the mesmerize that covers the whole screen yesterday! 3 in a pack for $14.95, they fit well (except for maybe 16th of an in. at the edges) and they cover the whole screen!

2 small scratches and 1 small scuff mark on my screen and i have been VERY careful with this phone. not that impressed with the glass. took me weeks to scratch the screen on my TP carrying it the same way i carry the SF. i need to pick up a protector just to prevent any more marks.

Nexus 4: How's that glass back holding up?

For people who have the Nexus 4, I'm wondering how that glass back is holding up?
The review unit at The Verge already has a small crack, from when it was accidentally knocked off of a table. And Android Central, in their review, said they were already seeing hairlines scratches on the back. I was also in a T-Mobile store today looking at their demo unit, which had a few hairline scratches on the back (even though they just got the phone today).
The glass back is one part of the build of the phone that I a bit worried about in the long run (after all, it didn't work out so well on the iPhone 4).
Thanks for any comments.

This should be in Q&A thread.

Apparently one of the people on this forum that got the device early, dropped it and the back broke

omigosh, maybe I'll just wait for the next Nexus.

Ouch.... I ordered screen protector for front and back, and a soft case but they won't come until later this month.
I guess I will have to stick with my old g2 for a while?

Why is everyone so worried about the BACK glass breaking? If I dropped the phone I'd be a whole lot more concerned over the front SCREEN breaking. The glass on the back cracking would be annoying, but it won't hurt the function of the phone. The front breaking obviously would, and every single smartphone has a glass screen.

dyslexicpenguin said:
Why is everyone so worried about the BACK glass breaking? If I dropped the phone I'd be a whole lot more concerned over the front SCREEN breaking. The glass on the back cracking would be annoying, but it won't hurt the function of the phone. The front breaking obviously would, and every single smartphone has a glass screen.
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Shattered glass in your hands is bad either way

jacklebott said:
Shattered glass in your hands is bad either way
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if it breaks just get a case or skin for it lol

I'm curious how well it'd hold up with a Zagg Invisi-Shield on it...if it would still crack simply from shock or not. Either way, i'll still get a bumper case for the phone simply out of paranoia, lol. I drop my phones like crazy. It's amazing how crazy I am over gadgets and protecting them, yet they still seem to slip from my desk/car/hand
I think i'm going to give this phone 2 months before I invest any money into it. I'd rather play it smart and wait than to be "cool" because I was the first to get one (which honestly, nobody really gives a **** about, lol). I had friends who were all "hey, hey look. I got the new 'insertnewphonehere'. I'm one of the first people to get one" and everyone else was like "......um, ok. You want a prize or something?" lol

dyslexicpenguin said:
Why is everyone so worried about the BACK glass breaking? If I dropped the phone I'd be a whole lot more concerned over the front SCREEN breaking. The glass on the back cracking would be annoying, but it won't hurt the function of the phone. The front breaking obviously would, and every single smartphone has a glass screen.
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Yes, every single smartphone does have a glass screen, which is why there would be no point asking this question about any particular phone. It's a necessity and it's not a reason one is going to choose one phone over another.
But there's no reason the back of the Nexus 4 has to be glass, so it is relevant to consider how durable it's going to be when comparing it to other phones. Why effectively double a risk (of a glass part breaking), if it's not necessary?
It's also possible that the back of the Nexus 4 is not as durable as the typical screen. It is interesting that all of the stories of breaking and scratches, so far, are on the back phone.

thing is ..its simple... google heard all of last year how samsung screwed up the build quality of nexus with plastic..so they thought what material while cheap can provide a lil if not lot more premium feel...(the 4s pops into their head)..lg presents a similar phone..and voila nexus 4 is made.. im not saying its bad quality..to be honest its the best quality phone im gonna buy...

dyslexicpenguin said:
Why is everyone so worried about the BACK glass breaking? If I dropped the phone I'd be a whole lot more concerned over the front SCREEN breaking. The glass on the back cracking would be annoying, but it won't hurt the function of the phone. The front breaking obviously would, and every single smartphone has a glass screen.
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Holy, Deja Vu. I swear I saw this post somewhere before. Maybe I was dreaming of you...
Anyways. Screen protectors won't hold the phone together from a drop. A case will. I'm getting a bumper.

Personally I love the glass back. I will not drop this phone and I will be using a case like I do with any expensive smart phone..
Sure, drop it onto a stone, cement or tile floor chances are it will crack. Many phones would.
Sent from my Nexus 7 using xda app-developers app

Fuq plastic
Sent from my SGH-T999 using xda app-developers app

I'm gonna leave the orgional plastic on it until the BSE total body protector and my case from china comes in.

Bumper on it. Sides protected, weak points of the glass that is. Done

Why care about the glass breaking at all? There will surely be OEM back plates available for sale on eBay (just as there are for the iPhones) and seeing how easy the Nexus 4 is to take apart, you could just replace it yourself for $20-$30!
Although the Nexus 4 back plate may be a little more expensive as it actually has components on it...

cb474 said:
Yes, every single smartphone does have a glass screen, which is why there would be no point asking this question about any particular phone. It's a necessity and it's not a reason one is going to choose one phone over another.
But there's no reason the back of the Nexus 4 has to be glass, so it is relevant to consider how durable it's going to be when comparing it to other phones. Why effectively double a risk (of a glass part breaking), if it's not necessary?
It's also possible that the back of the Nexus 4 is not as durable as the typical screen. It is interesting that all of the stories of breaking and scratches, so far, are on the back phone.
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Click to collapse
The back and front are both Gorilla Glass 2. if you are THAT worried about it, get ghost armor or something or a otterbox case.

jacklebott said:
Shattered glass in your hands is bad either way
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I have not heard of anyone that had a shattered glass back on a Nexus 4. Cracked and scratched is a far cry from shattered.

ferozfero said:
thing is ..its simple... google heard all of last year how samsung screwed up the build quality of nexus with plastic..so they thought what material while cheap can provide a lil if not lot more premium feel...(the 4s pops into their head)..lg presents a similar phone..and voila nexus 4 is made.. im not saying its bad quality..to be honest its the best quality phone im gonna buy...
Click to expand...
Click to collapse
Yeah, I imagine something like this was the logic. And it is a nice phone. Defintely a step up in at least perceived build quality. But there are certainly a lot of other ways to get there. The rubbery matte material on the side of the phone has a nice feel to it. If the back had been made from that material, I think it would have had an equally premium feel and seemed a lot more durable. It's also a little sad to think that the best idea Google had was to copy the iPhone.
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Richieboy67 said:
Personally I love the glass back. I will not drop this phone...
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Good luck with that.
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donec said:
I have not heard of anyone that had a shattered glass back on a Nexus 4. Cracked and scratched is a far cry from shattered.
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Cracked and scratched on day 1 (even with review units) is not a good beginning. I suspect it's only a matter of time until we start seeing the image of shattered backs posted online. I hope I turn out to be wrong.
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stratax said:
The back and front are both Gorilla Glass 2. if you are THAT worried about it, get ghost armor or something or a otterbox case.
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The back of the iPhone 4 is Gorilla Glass too. It didn't stop backs from shattering. Anyway, the point is that there is no reason to take the extra risk of having not just the screen as a fragile component, but also the back. It just doubles the odds of shattering something for no good reason. Sooner or later most people drop their phones. The job of a good designer is to mitigate (not enhance) the possible downsides of this.
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By the way, I like this phone. I may still get one. I'm just not excited about having to treat something I carry with me everywhere, like a delicate piece of equipment. I'm not clumsy. I've only dropped my Nexus One a couple times in two years. But things like that happen when you're least expecting it and coming up with a shattered back, rather than a nick or dent is going to be really annoying. (And I hate cases and all that crap. I carry my phone in my pocket. I don't need to make a device designed to be as thin and pocketable as possible, thicker and more cumbersome.)

A word of warning regarding phone construction

Afternoon peeps
I have discovered something a little concerning about the XZ.
I clean my phone on a regular basis of fingerprints and dust, today I noticed the little rubber covers were dirty around the sill so I decided to clean them. with a cloth I wiped down the phones glass slabs and then wiped the rubber gaskets as with these ports there are nooks and cranies where dirt can get so I got out the compressed air to blow out any small particles.
To my horror the phone inflated making the screen and the back glass flex out off the phone like a balloon, I was sure I was seeing this so i held the phone in a manner where i could watch the reflection on the glass and sure enough it's bending to accommodate the compressed air. This may explain the glass being very sturdy to drops due to this flex, but how thick is it if it bends so easily?
For reference I was using canned compressed air, not a high powered high compressor.
I thought I'd share with the community about this, I suppose it shows it's water tight as it didn't escape out a gap etc.
Either way i'm a little shocked at the glass thickness.

has this ever happened to you with a different cell phone?

Any photo evidence of bubble phone?

That sounds like the battery expanding. It could indicate a faulty battery.
Sent from my brain via my keyboard on my Xperia Z

As I said gentlemen, the phone expands with the air pressure from the compressed air canister. The phone returned to its original shape as soon as I stopped spraying the air.
This isn't a case of the phone staying like it, but seeing glass flex that much is worrying
Sent from my C6603 using Tapatalk 2

LBTaylor1984 said:
As I said gentlemen, the phone expands with the air pressure from the compressed air canister. The phone returned to its original shape as soon as I stopped spraying the air.
This isn't a case of the phone staying like it, but seeing glass flex that much is worrying
Sent from my C6603 using Tapatalk 2
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I would much rather see it flex alot then shatter personally. If it can take as much abuse as you say then it simply makes me more confident in its ability to survive damage
Sent from my Xperia Z

Not surprising, if it bellows out then that means its perfectly sealed. Other IP57 phones would do the same.
Try doing it with a non-IP57 phone and there are plenty of gaps for the air to escape..

cheetah2k said:
Not surprising, if it bellows out then that means its perfectly sealed. Other IP57 phones would do the same.
Try doing it with a non-IP57 phone and there are plenty of gaps for the air to escape..
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Yeah. Because the phone's shell is sealed. So nothing comes in means nothing will come out.

The phone itself uses thin glass and is flexible. I remember the YouTube videos of the Korean guy who bent his Z into an arc shape (it was fine). So yeah, I'd say what you are seeing is correct.
Sent from my gorgeous White Xperia Z

Perhaps it's just me, but i'm not used to the term flexible glass I still see glass as a rigid material so any flex seems out of character. It seems fine obviously after this but I just thought it would be solid inflexible etc.

I read the title of the post and got scared -_- lol. After reading it thought I fully understood what went on with the "balloon effect". The glass for these phones are amazing...very strong and flexible...like a pole dancer

LBTaylor1984 said:
Perhaps it's just me, but i'm not used to the term flexible glass I still see glass as a rigid material so any flex seems out of character. It seems fine obviously after this but I just thought it would be solid inflexible etc.
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Inflexible glass would shatter the instant you dropped it from waist height on to any non carpeted surface.
The glass on the Z is much more intelligently designed and expensive than that.
Sent from my C6603 using xda premium

Agree with the above post. People are really taking the Glass by the conventional sense of the word. Windows and such. I much prefer the flexible variety. Which you may or may not know traces it's roots back to Roman times. Bit of useless information for you.
Sent from my C6603 using xda premium

decadan1977 said:
Agree with the above post. People are really taking the Glass by the conventional sense of the word. Windows and such. I much prefer the flexible variety. Which you may or may not know traces it's roots back to Roman times. Bit if useless information for you.
Sent from my C6603 using xda premium
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If you've ever been in your house in a storm with strong wind, the glass in your windows flexes just as much :good:

decadan1977 said:
Agree with the above post. People are really taking the Glass by the conventional sense of the word. Windows and such. I much prefer the flexible variety. Which you may or may not know traces it's roots back to Roman times. Bit of useless information for you.
Sent from my C6603 using xda premium
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Totally.
And some people just don't know how tempered glass works.
I'm a builder and when we demo houses we throw hammers, bricks whatever we can find to smash tempered glass. 99% of the time everything just bounces off.
But tap the raw edge with a chisel and the whole pane literally explodes.
Sent from my C6603 using xda app-developers app

i see you ride DH so lemme ask you this : is your visor flexible or not ? Yes it is... so it doesn't shatter on impact. the same applies to the glass ! Anything that is flexible is a-okay !
Ride safe !

LBTaylor1984 said:
Either way i'm a little shocked at the glass thickness.
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People expect lightweight & affordable phones. If you take away those two factors, it would be easily possible to use more advanced materials, but your phone might be a couple of times more expensive and certainty a bit heavier.
Transparent Aluminium

so it really is that much water/air proof !! great

I'd only be concerned if it DIDN'T expand at least slightly. It just proves that it's properly sealed and air/water tight.
Blasting such a small device (or any device) with so many sensitive parts all located close to each other with any form of compressed air (be it canned or motorized compressor) is never a good idea. Unless you truly understand what you are doing and know what will happen as a result.
e.g. no consideration was taken into account that the device is water tight and therefore air tight; the effects of using compressed air on it could have been much more severe given there is no where for the air to depressurize. A bending case/glass is nothing compared to potentially cracking the LCD screen underneath the exterior glass.
An old (clean) toothbrush would probably be the better choice for your next spring cleaning session

This is the so called dragon trail glass I believe its a very strong and flexible glass. Do some research
Sent from my C6603 using xda premium

ZAGG Screen Protector Woes

So I just picked up a ZAGG screen protector (the HD one I think it is called, with more of a glass effect/feel). Put it on an hour ago and after letting it sit turned the phone on to notice that it is too skinny for the screen. There is a nice little gap on BOTH sides (I got it on pretty damn even). Anyone else have this problem with a ZAGG screen protector? If this is the case with all of them I'm going to have to just get a refund, because it would be pointless if they send me a replacement with the exact same cut.
Also, what other screen protectors are you guys using/would you recommend if I do indeed need to switch and can't get a protector with a proper cut (without gap on both sides of the screen, it gets really noticeable and annoying on any light colored apps or backrounds).
Thanks for any help.

I had the same problem with the zagg HD. You will have to get the zagg original shield in order to cover the entire screen, but this protector has more of an orange peel effect.
Sent from my Nexus 5 using XDA Premium 4 mobile app

Buy Skinomi, I've never had a problem with cut and/or orange peel effect and have had them on several different phones
Sent from my iPad using Tapatalk

http://www.amazon.com/Tech-Armor-Smartphone-Definition-Replacement/dp/B00EL94X72/
Been using Tech Armor on all my devices since finding them. They are dry/static apply rather than the wet rubbery ones like Zagg. They do eventually get scratched/marked up, but you do get a 3 pack as well as a no questions asked life time replacement (all you need to do is email them with your order #, no shipping cost, no sending anything back)

Same issue with the bad cut. Going to contact them and ask for a refund. I thought I could live with it, but I can't. Going to order one of the screen protectors from Motorola's website as people have posted they cover the full face very well.

Went ahead and ordered up a Skinomi, like recommended above, yesterday. Alos shot ZAGG an email to see what they have to say about things (told them if they still haven't fixed the cut I would either need a refund or regular replacement, whichever winds up being easier, since I never mind having an extra protector laying around).

I'm I the only person that just buys like 10x screen protectors for like 5 bucks off eBay? Sure feels like it lately :what:
Sent from my XT1060 using Tapatalk

DeathGrind said:
I'm I the only person that just buys like 10x screen protectors for like 5 bucks off eBay? Sure feels like it lately :what:
Sent from my XT1060 using Tapatalk
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I used to do that back in the day.. on my blackberrys and stuff.. It works since if one gets messed up then you can just easily replace it.
But these $10+ ones are significantly better.. they stick on better, don't get the annoying bubbles as much, and might be smoother or clearer. Some of them claim to provide better protection as well but not sure how true that really is. They are also "reusable" if you wash them, but don't know anyone who actually has reused one.
I tried Xtreme Guard for my nexus 4 because it was like 85% off and i got it for the same price as the cheap ebay ones, ( ~ $1) its much better IMO. I've had it for a year on my nexus and its still on. I used the back one on it too cause it was glass on the back and could get scratched, it also helps with the grip cause its not slippery. The other cool thing is it has some self healing technology stuff that actually works, like the screen protector itself is less prone to getting scratched. And mine got some scratches that disappeared, so I guess it actually works. I was happy with it so I just got the same for my moto x., the quality is comparable to those expensive ones but price is closer to the cheap ones, when you use the discount code. Cost me like $1.50 shipped for a front and back one.

imnuts said:
Same issue with the bad cut. Going to contact them and ask for a refund. I thought I could live with it, but I can't. Going to order one of the screen protectors from Motorola's website as people have posted they cover the full face very well.
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Click to collapse
I tried this and they told me they are cut this way for a reason and wouldn't honor a refund. Maybe you'll have better luck than I did.

Squeaky192 said:
I tried this and they told me they are cut this way for a reason and wouldn't honor a refund. Maybe you'll have better luck than I did.
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They have a 100% satisfaction guarantee. All you have to do is go to your online account and click refund. You get an RMA number to include with your return. I didn't even have someone contact me asking why I wanted to return.

detonation said:
http://www.amazon.com/Tech-Armor-Smartphone-Definition-Replacement/dp/B00EL94X72/
Been using Tech Armor on all my devices since finding them. They are dry/static apply rather than the wet rubbery ones like Zagg. They do eventually get scratched/marked up, but you do get a 3 pack as well as a no questions asked life time replacement (all you need to do is email them with your order #, no shipping cost, no sending anything back)
Click to expand...
Click to collapse
I ordered these as well. Thumbs up from me.

karn101 said:
I ordered these as well. Thumbs up from me.
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Click to collapse
Are they cut to cover the entire screen? How is the feel on the screen?

Response from ZAGG:
Thank you for contacting ZAGG and iFrogz, where we are Zealous About Great Gadgets! My name is Brittany, and I appreciate the opportunity to assist you.
In regards to your email, I would like to thank you for your preference in ZAGG and our products. Looking at your order, it does appear that you purchased the Case-Friendly version of the invisibleSHIELD. Additionally the Motorola Moto X (High Definition) only comes in a Case Friendly option, which as you have found is cut shorter around the perimeter to avoid issues with a case or bumper you might have on your phone. If you are interested in the standard edge-to-edge, you are more than welcome to switch through the warranty process online at no additional cost. Keep in mind that switching to the standard edge-to-edge also means you will be switching from the High Definition to the Original invisibleSHIELD. I hope this clears up any confusion!
Does that not seem like BS to anyone else? Makeshift excuse so they don't have to redo the current batch of HD protectors?
So why would they make one protecor case friendly and the other not? So the regular protector must not work AT ALL with cases then, right??
So no other company must make a protector that works with a case AND protects the entire screen???
RIIIIGHT
Anyone else get a different response from support when contacting them? Seems kind of ridiculous, especially considering there is no mention made on the product page about this smaller cut and case friendly design, not until you email support about it that is. If that was actually the case, wouldn't they advertise this up front before people purchase one? Riiight. Well I will wait for my skinomi, apply it, and then email them back about their so called "case friendly" design,

dems86 said:
Response from ZAGG:
Thank you for contacting ZAGG and iFrogz, where we are Zealous About Great Gadgets! My name is Brittany, and I appreciate the opportunity to assist you.
In regards to your email, I would like to thank you for your preference in ZAGG and our products. Looking at your order, it does appear that you purchased the Case-Friendly version of the invisibleSHIELD. Additionally the Motorola Moto X (High Definition) only comes in a Case Friendly option, which as you have found is cut shorter around the perimeter to avoid issues with a case or bumper you might have on your phone. If you are interested in the standard edge-to-edge, you are more than welcome to switch through the warranty process online at no additional cost. Keep in mind that switching to the standard edge-to-edge also means you will be switching from the High Definition to the Original invisibleSHIELD. I hope this clears up any confusion!
Does that not seem like BS to anyone else? Makeshift excuse so they don't have to redo the current batch of HD protectors?
So why would they make one protecor case friendly and the other not? So the regular protector must not work AT ALL with cases then, right??
So no other company must make a protector that works with a case AND protects the entire screen???
RIIIIGHT
Anyone else get a different response from support when contacting them? Seems kind of ridiculous, especially considering there is no mention made on the product page about this smaller cut and case friendly design, not until you email support about it that is. If that was actually the case, wouldn't they advertise this up front before people purchase one? Riiight. Well I will wait for my skinomi, apply it, and then email them back about their so called "case friendly" design,
Click to expand...
Click to collapse
Same response on the phone...somewhat absurd product design. I don't think the product is thick enough to bother any case...certainly not a case that has any flexibility. I was given the same offer...free exchange. Well, the old screen protector is less expensive so a trade is "huh?"...and I have to ship the new one that doesn't fit back to them. That's a pretty poor customer retention policy and one that's sure to get comments on the internet in forums where people read about their products (e.g. here)....especially since they don't describe what "case friendly" means on their web site (or in the stock blurb they give to resellers.
My first and last Zagg purchase.....

dems86 said:
Response from ZAGG:
Thank you for contacting ZAGG and iFrogz, where we are Zealous About Great Gadgets! My name is Brittany, and I appreciate the opportunity to assist you.
In regards to your email, I would like to thank you for your preference in ZAGG and our products. Looking at your order, it does appear that you purchased the Case-Friendly version of the invisibleSHIELD. Additionally the Motorola Moto X (High Definition) only comes in a Case Friendly option, which as you have found is cut shorter around the perimeter to avoid issues with a case or bumper you might have on your phone. If you are interested in the standard edge-to-edge, you are more than welcome to switch through the warranty process online at no additional cost. Keep in mind that switching to the standard edge-to-edge also means you will be switching from the High Definition to the Original invisibleSHIELD. I hope this clears up any confusion!
Does that not seem like BS to anyone else? Makeshift excuse so they don't have to redo the current batch of HD protectors?
So why would they make one protecor case friendly and the other not? So the regular protector must not work AT ALL with cases then, right??
So no other company must make a protector that works with a case AND protects the entire screen???
RIIIIGHT
Anyone else get a different response from support when contacting them? Seems kind of ridiculous, especially considering there is no mention made on the product page about this smaller cut and case friendly design, not until you email support about it that is. If that was actually the case, wouldn't they advertise this up front before people purchase one? Riiight. Well I will wait for my skinomi, apply it, and then email them back about their so called "case friendly" design,
Click to expand...
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I'm not sure what's not to understand. They chose to make one type of protector case-friendly (so that the case won't push up the edges of the protector). They chose to make the other type of protector edge to edge. Those are apparently the two options.
When I go to their website and go to the Moto X High Definition page, it shows a checked "case friendly" under screen coverage options. I've been around smartphones and smartphone forums long enough to understand what that means. If someone didn't understand what that meant, they could contact support.
They make case friendly protectors that aren't edge to edge because a lot of cases fit very snugly on the device and the lip of the case will push up the screen protector. A lot of people put cases on their phones, and they'd rather cut the edges back than have to deal with people calling in to get replacement screen protectors because they got pushed up.

laur3n.newm4n said:
I'm not sure what's not to understand. They chose to make one type of protector case-friendly (so that the case won't push up the edges of the protector). They chose to make the other type of protector edge to edge. Those are apparently the two options.
When I go to their website and go to the Moto X High Definition page, it shows a checked "case friendly" under screen coverage options. I've been around smartphones and smartphone forums long enough to understand what that means. If someone didn't understand what that meant, they could contact support.
They make case friendly protectors that aren't edge to edge because a lot of cases fit very snugly on the device and the lip of the case will push up the screen protector. A lot of people put cases on their phones, and they'd rather cut the edges back than have to deal with people calling in to get replacement screen protectors because they got pushed up.
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I understand just fine what that means, and I never expected edge to edge. But if you have seen one you would know there is EXCESSIVE gap, I mean, I don't know any case that covers up the edges of the ACTUAL DISPLAY on both sides. The short cut on top and bottom make it case friendly, and not going all the way to the very edge on the sides would also. There is gap between my case and the edge of the screen, then double that gap between the edge of the screen and the protector. It would be pretty poor designing by the case manufacturer that would warrant such a short side to side cut on the HD protector.
I don't think anyone is confused about what "case friendly" means, but in this case it appears to be just poor R&D.

dems86 said:
I understand just fine what that means, and I never expected edge to edge. But if you have seen one you would know there is EXCESSIVE gap, I mean, I don't know any case that covers up the edges of the ACTUAL DISPLAY on both sides. The short cut on top and bottom make it case friendly, and not going all the way to the very edge on the sides would also. There is gap between my case and the edge of the screen, then double that gap between the edge of the screen and the protector. It would be pretty poor designing by the case manufacturer that would warrant such a short side to side cut on the HD protector.
I don't think anyone is confused about what "case friendly" means, but in this case it appears to be just poor R&D.
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I didn't realize you meant the protector didn't cover the actual viewable display all the way, I thought you were saying it didn't cover edge to edge on the bezels. Yeah, I can see where you're frustrated now. That's excessively case friendly!

laur3n.newm4n said:
I didn't realize you meant the protector didn't cover the actual viewable display all the way, I thought you were saying it didn't cover edge to edge on the bezels. Yeah, I can see where you're frustrated now. That's excessively case friendly!
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Haha, yeah I know. Case friendly and poor design are definitely two different things.

chrisbass said:
Buy Skinomi, I've never had a problem with cut and/or orange peel effect and have had them on several different phones
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+1

kbluhm said:
+1
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Ordered and on its way, went to Skinomi's site right after reading that original post, hehe.

The one thing stopping me... how will protective cases work? (I know... blasphemy)

I'm one that ALWAYS applies a full coverage TPU style case and a screen protector on my phones, immediately after unboxing them, in order to preserve their pristine condition for future resale value, as well as my own OCD tendencies. The good news, for people like me, is that there are already tempered glass screen protector options available for the phone (example). However, it's very clear that this phone was purposely designed with the intent that its users will not use a case. While I appreciate that the phone is more damage resistant with a titanium build and ceramic backing (rather than gorilla glass), it's still not truly damage proof. Because of this, I couldn't bring myself to use the phone without a case on a daily basis. So I'm already looking at how a full coverage case would work and I just don't see how it would be feasible.
The two reasons why a full coverage case wouldn't seem to work are:
1) The two docking pins in the back required for the accessories and the wireless charging dock. A worthwhile protective case would make this feature unusable.
2) The earpiece is pushed to the very top lip of the phone making it next to impossible for a full coverage case to protect the top edge without interfering with the ear piece.
I know the industry is pushing hard for a bezel-less future, but many people still want to protect their devices, especially after shelling out $700+, without losing out on advertised functionality. So now I'm curious to hear what other's think about this. I'm sure I'm not the first person to take this stuff into consideration.

I agree, I know the phone is made to be without a case but I always add a case to my devices. Not only does it help against any damage but it adds grip

Avoiding the ear piece would be trivial. Either leave the spot empty enough to hear or perforate the covering in that location. They could even incorporate something like what the lifeproof cases do and use a special fabric to cover the ear piece.
As far as the pogo pins. Depending on the thickness of the case and the actual distance needed to use the wireless USB they could just toss in some conductive extenders for the pogo pins, and make sure the case mimics the body design enough so that accessories fit. Oh and toss in a magnet to hold the accessory.n
Sent from my Pixel XL using Tapatalk

I'm hoping for a bumper. I'm going to use a screen protector.

I'm generally pretty picky about both having a case and what that case is like. I want it to be good quality, fairly thin and I prefer if it has a steel kickstand. Andy Rubin and company got so in love with the idea of creating a phone that "doesn't need a case" that they completely failed to work with phone case makers for the PH-1. Yes the PH-1 is built like a tank -- and they should have taken a page from LG's book and gotten it tested and MIL-STD-180G certified. It's lack of waterproof and MIL certification leaves you just hoping and praying that Andy Rubin knows what he's talking about when he says the PH-1 is super durable. Maybe it is, maybe it isn't. The only way to know for sure is to break one on purpose and see how hard it was to do. Mine certainly feels sturdier than an LG-V20. And just like every other phone around today, it's slippery. Don't care if the PH-1 is a tad less slippery. It's slippery and it's dense and heavier that it looks. This makes the PH-1 and gravity great friends. Give me something to grip or I'm going to drop this thing hundreds of times in the next year. Don't care how durable your phone is, it's not going to hold up against that kind of abuse. And if I want a credit card sleeve or a kickstand, the religion of "doesn't need a case!" does nothing for me.

After a week mine already has a ton of little scratches so it definitely needs a case. . I baby the hell out of it too and its still scratched.

I'm using a sopiguard skin from amazon. i'ts pretty darn accurate in fitting and had no issues so far!
https://www.amazon.com/SopiGuard-Es..._rd_w=bePkv&pd_rd_wg=2DRTi&ref_=pd_gwm_simh_0

In the reddit ama they said they were working with case makers and posted one example. So presumably these will become available with time.