Hi Guys,
i hope you can help me. My lovely Nexus 4 is stucked in a bootloop (green, red, yellow and blue dots are flying in circles).
I was using my phone and then some google tasks crashed and then the phone completly restarted.
It is completly on the stock rom with the newst updates.
I already tried to wipe all cashes and did a factory reset. Unfortunately it is still stucked at the loadings Screen.
Does anyone has an idea how to bring it back to life?
Regards Mrdeli
Try flashing the factor image with fastboot.
Sent from my Nexus 5 using XDA Free mobile app
jd1639 said:
Try flashing the factor image with fastboot.
Sent from my Nexus 5 using XDA Free mobile app
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Hey, thank you for your help.
I installed the adb, the drivers and downloaded the factory image.
Then i booted into the bootloader to get fastboot mode. After that i used the "fastboot oem unlock" command to unlock the bootloader and "LOCK STATE - locked" changed to "LOCK STATE - unlocked".
But when i am trying to flash the factory image with "flash-all" my nexus 4 restarts and tries to install the image, but the LOCK STATE changes back to "locked" and so the flash fails.
:/
Even if just restart the phone after unlocking the Bootloader, it is locked again when i enter the bootloader again.
So what can i do? My warranty is until the end of May.
Regards Mrdeli
mrdeli said:
Hey, thank you for your help.
I installed the adb, the drivers and downloaded the factory image.
Then i booted into the bootloader to get fastboot mode. After that i used the "fastboot oem unlock" command to unlock the bootloader and "LOCK STATE - locked" changed to "LOCK STATE - unlocked".
But when i am trying to flash the factory image with "flash-all" my nexus 4 restarts and tries to install the image, but the LOCK STATE changes back to "locked" and so the flash fails.
:/
Even if just restart the phone after unlocking the Bootloader, it is locked again when i enter the bootloader again.
So what can i do? My warranty is until the end of May.
Regards Mrdeli
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That's not good. If you unlock the phone and then reboot it and it remains locked it usually means the emmc has gone bad. The good news is you're still under warranty. I think you'll have to warranty it.
Sent from my Nexus 9 using XDA Free mobile app
jd1639 said:
That's not good. If you unlock the phone and then reboot it and it remains locked it usually means the emmc has gone bad. The good news is you're still under warranty. I think you'll have to warranty it.
Sent from my Nexus 9 using XDA Free mobile app
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Thank you for your fast answer. I had been concerned that. I had some weird usses the last weeks with my phone:
it randomly restarts
when i had a call, noone was able to hear the other, so i had to restart
sometimes it did some weird sounds, like a cracking
I will send it to LG and let them try to repair it i guess.
Thank you for your support.
Regards Mrdeli
Okay, so there is no screen protector or anything. Not rooted or unlocked or tampered in any way. I've had the phone for 26 hours and then the following happened:
EDIT: YouTube video added https://youtu.be/yAVmTz7MQbQ
I pulled the phone out of my pocket to unlock it. I see the lock screen and put in my pin (yes, I see the actual screen and stuff on it. Let me make that clear.) after I enter my pin successfully the screen locks itself. I contacted Google support and they said to factory reset it. I did the full factory data reset in the recovery mode (again, the screen works. I can see everything to do a FDR and I can see the boot animation) and it starts to boot up. Once I see the "welcome" screen it instantly locks itself. I can hear the audible "latch" locking sound that it makes when you press the power button. I know the buttons are not malfunctioning because they work perfectly fine in bootloader / recovery mode to scroll up and down and select things. I've tried multiple things but nothing seems to work. The problem here is that I want to try and do a factory image but my computer will NOT recognize my Nexus 6P when in recovery mode / bootloader mode. I have all the drivers installed but since I can't access the OS and enable OEM UNLOCKING there is no way to factory flash a factory image is there? Can someone maybe help point me in the right direction? Again, I can NOT access the OS at all whatsoever.
You just need the bootloader unlocked to flash a factory image, you can't enable that from settings o.0 so I guess your down to RMA now.
The command is now "fastboot flashing unlock"
Hey downloading a tool kit from this devices tools sections. Install the latest adb / fastboot binarys and try again
Good luck !
hutzdani said:
You just need the bootloader unlocked to flash a factory image, you can't enable that from settings o.0 so I guess your down to RMA now.
The command is now "fastboot flashing unlock"
Hey downloading a tool kit from this devices tools sections. Install the latest adb / fastboot binarys and try again
Good luck !
Click to expand...
Click to collapse
Hi Hutzdani, when I try to run the command it says "remote: oem unlock is not allowed". I have the RMA in progress but 3-5 days with no phone is going to become grueling unfortunately and I want to try everything I can. :S
xandr00 said:
Hi Hutzdani, when I try to run the command it says "remote: oem unlock is not allowed". I have the RMA in progress but 3-5 days with no phone is going to become grueling unfortunately and I want to try everything I can. :S
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Click to collapse
Can you run fastboot format cache and format user data? Then will anything happen ?
Sounds like you need to edit the partition that holds the data change for allow OEM unlock - there's a few threads about this on XDA for the N9 and N6 as far as I can remember.
It would seem the ability to flash a fresh system.img would solve this
Hi Guys,
My nexus 6p is running stock firmware with no root or any custom rom or recovery.
Suddenly, while i was browsing the internet on my phone, it restarted and went into bootloop through the google logo.
I tried to boot into bootloader and then tried to go to recovery mode from the bootloader but it went again into bootloop.
I then tried to download the latest image and tried to flash it but was surprised that i cannot unlock the bootloader except from inside phone settings (if it was working) which is very inconvenient.
Any thoughts as recovery mode is not working to be able to reset to factory settings and cannot flash any rom or original firmware as it's locked.
Are you saying that you did not have OEM Unlock turned on or have USB debugging enabled in developer options? Is your phone recognized by ADB when you are connected to your PC? When you enter the Bootloader, can you select ADB Sideload with bootlooping? I have been trying to help a couple of people with this issue for the past few days Also, when you enter the Bootloader does your 6P show DOWNLOAD MODE is Disabled?
Sent from my Nexus 6 using XDA-Developers mobile app
fast69mopar said:
Are you saying that you did not have OEM Unlock turned on or have USB debugging enabled in developer options? Is your phone recognized by ADB when you are connected to your PC? When you enter the Bootloader, can you select ADB Sideload with bootlooping? I have been trying to help a couple of people with this issue for the past few days Also, when you enter the Bootloader does your 6P show DOWNLOAD MODE is Disabled?
Sent from my Nexus 6 using XDA-Developers mobile app
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Yes, i never enabled it because i did not know it exists. My phone is not detected by ADB and download mode is disabled.
How can i can selected ADB sideload if i cannot enter recovery mode
met911 said:
Yes, i never enabled it because i did not know it exists. My phone is not detected by ADB and download mode is disabled.
How can i can selected ADB sideload if i cannot enter recovery mode
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Click to collapse
Try this:
Press and hold the POWER BUTTON + VOLUME UP and continue to hold them. Watch the screen. Does it still continue to bootloop or does a screen show up that says "NO COMMAND"? If the NO COMMAND screen is displayed, let your device sit without doing anything. There are some devices that have sat at this screen, rebooted on its own and booted back into the OS. Let me know what happens.
Sent from my Nexus 6 using XDA-Developers mobile app
fast69mopar said:
Try this:
Press and hold the POWER BUTTON + VOLUME UP and continue to hold them. Watch the screen. Does it still continue to bootloop or does a screen show up that says "NO COMMAND"? If the NO COMMAND screen is displayed, let your device sit without doing anything. There are some devices that have sat at this screen, rebooted on its own and booted back into the OS. Let me know what happens.
Sent from my Nexus 6 using XDA-Developers mobile app
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It showed no command once and then rebooted into bootloop again.
Tried it again after and it did not show no command. just went into bootloop.
met911 said:
It showed no command once and then rebooted into bootloop again.
Tried it again after and it did not show no command. just went into bootloop.
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Once the NO COMMAND showed up on the screen did you release the buttons or continue to hold them? I.should have clairified that before hand. Sorry.
Sent from my Nexus 6 using XDA-Developers mobile app
fast69mopar said:
Once the NO COMMAND showed up on the screen did you release the buttons or continue to hold them? I.should have clairified that before hand. Sorry.
Sent from my Nexus 6 using XDA-Developers mobile app
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I continued to hold them at the beginning but nothing happened. it was rebooting again and again without showing the no command. once i released them, then the no command showed up.
met911 said:
I continued to hold them at the beginning but nothing happened. it was rebooting again and again without showing the no command. once i released them, then the no command showed up.
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Click to collapse
After the No COMMAND showed up, did it continue to bootloop by itself after sitting at the No COMMAND screen?
Sent from my Nexus 6 using XDA-Developers mobile app
fast69mopar said:
After the No COMMAND showed up, did it continue to bootloop by itself after sitting at the No COMMAND screen?
Sent from my Nexus 6 using XDA-Developers mobile app
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Yes. i left it as you mentioned and it went into bootloop. Even the one time i managed to get it in recovery mode and made factory reset and wipe cache partition. I did not get it to be detected by ADB as debugging was not enabled in the setting menu.
This recovery mode is really useless if you cannot start the phone. Its supposed to be RECOVERY mode but its completely useless.
Previously, you could just unlock the bootloader and flash new image. Now it must be enabled in the setting in a phone that does not even work.
The only option you have with a locked Bootloader is to attempt to ADB sideload a zip or OTA and that's only if you could select adb sideload from recovery. When you open the Bootloader does your device show that DOWNLOAD MODE is DISABLED? Also, have you checked to see if you can issue any fastboot commands while in the Bootloader?
Sorry, I asked about the Download Mode showing disabled again. I've read so much about this and so many threads I forgot. Try this for me:
Open the Bootloader
Type this fastboot command:
Fastboot oem ramdump enable
Fastboot reboot Bootloader
Power down
Power up to the Bootloader
Try selecting adb sideload again and see what it does.
Sent from my Nexus 6 using XDA-Developers mobile app
fast69mopar said:
The only option you have with a locked Bootloader is to attempt to ADB sideload a zip or OTA and that's only if you could select adb sideload from recovery. When you open the Bootloader does your device show that DOWNLOAD MODE is DISABLED? Also, have you checked to see if you can issue any fastboot commands while in the Bootloader?
Sorry, I asked about the Download Mode showing disabled again. I've read so much about this and so many threads I forgot. Try this for me:
Open the Bootloader
Type this fastboot command:
Fastboot oem ramdump enable
Fastboot reboot Bootloader
Power down
Power up to the Bootloader
Try selecting adb sideload again and see what it does.
Sent from my Nexus 6 using XDA-Developers mobile app
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Click to collapse
You are asking the same questions again. YES, download mode is disabled.
after the first command, it tells me "locked device to enable ramdump"
I tried adb sideload but did not work because its not enabled in the phone settings as i already mentioned before.
I apologize for asking the same questions. I got confused on which thread I was posting in. I have been trying to help someone else with the same issue.
Sent from my Nexus 6 using XDA-Developers mobile app
Adb sideload won't work in bootloader mode, only in recovery. The only thing that will work in bootloader mode is fastboot but seeing as the bootloader is locked (with no way to unlock it) you can't use fastboot. If you can't get into recovery there's nothing you can do except send the phone for repair.
But how can anyone troubleshoot any phone if the OS is not working. This new way of security is simply impossible.
So if the OS fails like my case, i am screwed.
met911 said:
But how can anyone troubleshoot any phone if the OS is not working. This new way of security is simply impossible.
So if the OS fails like my case, i am screwed.
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Click to collapse
I'm not sure what you mean by new security, this has been standard fare for some time now. I'm sure if your phone was stolen you'd be thanking this security feature because it'd mean that the thief couldn't possibly access your data.
People in the know usually go into the settings menu and tick the "allow oem unlocking" box even if they don't plan on unlocking the bootloader at that time, there's a slight security risk but it's insurance against situations like this.
And what you're saying isn't entirely true; even if the OS fails the phone can usually still boot into recovery which would mean being able to revive it via adb sideload. What you're experiencing is relatively unusual, not being able to boot into the recovery as well as the OS means you're basically screwed.
If there's anything to take away from this it's that electronic devices fail sometimes. If you can handle the security risk it's worth ticking that box in the settings menu, or even completely unlocking the bootloader, to give yourself some insurance against these rare situations.
Same problem
met911 said:
Hi Guys,
My nexus 6p is running stock firmware with no root or any custom rom or recovery.
Suddenly, while i was browsing the internet on my phone, it restarted and went into bootloop through the google logo.
I tried to boot into bootloader and then tried to go to recovery mode from the bootloader but it went again into bootloop.
I then tried to download the latest image and tried to flash it but was surprised that i cannot unlock the bootloader except from inside phone settings (if it was working) which is very inconvenient.
Any thoughts as recovery mode is not working to be able to reset to factory settings and cannot flash any rom or original firmware as it's locked.
Click to expand...
Click to collapse
I am having the same problem! I was watching videos on youtube and suddenly my 6p shut down and went into bootloop, I was able to boot it back up after hard resetting it. Few days after, it went into bootloop and now it cannot go into recovery mode. Please let me know if you found a solution to this madness. It is killing me
ADEORA said:
I am having the same problem! I was watching videos on youtube and suddenly my 6p shut down and went into bootloop, I was able to boot it back up after hard resetting it. Few days after, it went into bootloop and now it cannot go into recovery mode. Please let me know if you found a solution to this madness. It is killing me
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Click to collapse
My phone just did the same thing yesterday morning. I'm currently waiting for Hauwei support to get online because Google wont do anything for me since it's been about 13 months (Google only offers a 12 month warranty). Hoping for the best, but without being able to access Recovery makes me very doubtful.
ADEORA said:
I am having the same problem! I was watching videos on youtube and suddenly my 6p shut down and went into bootloop, I was able to boot it back up after hard resetting it. Few days after, it went into bootloop and now it cannot go into recovery mode. Please let me know if you found a solution to this madness. It is killing me
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Click to collapse
uodii said:
My phone just did the same thing yesterday morning. I'm currently waiting for Hauwei support to get online because Google wont do anything for me since it's been about 13 months (Google only offers a 12 month warranty). Hoping for the best, but without being able to access Recovery makes me very doubtful.
Click to expand...
Click to collapse
You both might want to take a read of http://forum.xda-developers.com/nexus-6p/help/figure-brick-t3450921 - it has many people who have experienced the issue you both have. tl;dr - you'll probably need to contact goog/huwaei for a replacement.
Had the exactly same issue the day before yesterday, tried every possible way to flash different versions of images, none worked. My warranty expired 2 weeks ago, so both google and huawei told me that I am on my own for this.
Wow.. I feel for you all. I've had the exact same thing happen some weeks ago, phone freezing, then reboot, then couple of days later bootloop, then able to flash and reinstall, then after one final bootloop with the phone unable to 'take' the flashing through recovery, etc, etc. I've been playing with xda since the days of Froyo and that was the first time I had to send a phone back under warranty.
I was just about to try to manually rebuild the whole partition system at the block level but I'm glad I could send it for repairs. You might have a chance if you go as low as that. Good luck
* edit * I got the TWRP to stick by flashing it in Fastboot a couple of times in a row at that time, then I was adapting a Linux guide on reformatting and repairing drives partitions and all that through an adb shell.I did not get it to work yet before sending it, though.
Hi I have a nexus 6p entering bootloop yesterday. fully stock with latest OTA update. device is locked, not rooted, bootloader LOCKED.
I can get to fastboot screen (android robot laying down), with "start, reboot bootloader, recovery, barcodes, poweroff", all options result in bootloop again (except power off and barcode). Cannot go into recovery mode, cannot wipe cache/factory reset.
I tried using the latest solution to disable to big cluster but that guide requires the phone to have a unlocked bootloader which I cannot unlock. I get the FAILED [remote: OEM unlock is not allowed], because I never enabled developer option to unlock the phone and never enabled USB debugging.
Phone was manufactured 12-2015. Called google and was told because the phone was not bought from google store there is nothing they can do. Called Huawei was told the phone is out of warranty and there is nothing they can do.
Tried heating the phone/blowdryer method. tried freezer method. Nothing worked.
What can I do at this point?
Same here
Same exact problem here - "Tried heating the phone/blowdryer method. tried freezer method. Nothing worked." Any thoughts... anyone?
I have the same problem. I'm not able to find any information how to unlock the phone in this state. Any hint?