Hello there guys. I hope is the right section to post a question.
I have a big problem with a brand new S6 edge. Sometimes is freezing and then reboot without doing nothing, sometime in browser, sometime in calls, sometime in apps. I reflashed via Odin but nothing solved. Any help is appreciated.
you said you got it brand new, if it keep's happing then exchange it if you have 14 days to return. might be a faulty phone.
and you get 2 year warranty from Samsung.
my phone is brand new aswell. it happened to me freezing/hang then after few 10 or 20 seconds then its back normal again. my phone has been fine now for few days. MashAllah. give it few more days and see what happen's. if keep happing then return it.
umbrokhan said:
you said you got it brand new, if it keep's happing then exchange it if you have 14 days to return. might be a faulty phone.
and you get 2 year warranty from Samsung.
my phone is brand new aswell. it happened to me freezing/hang then after few 10 or 20 seconds then its back normal again. my phone has been fine now for few days. MashAllah. give it few more days and see what happen's. if keep happing then return it.
Click to expand...
Click to collapse
I got the phone from another country. I don't know if i can get warranty in mine. I will call at Samsung today. This is a general problem with S6.
Related
Been using mine for a couple of weeks, but just now the touch screen has been acting up. Sometimes it responds sluggishly and sometimes not at all.
At first I thought it was one of my apps running in the background, but even after a soft-reset, the touch screen still doesn't work. Can't even enter the PIN to my sim card.
Found that if I gave the screen a few solid taps here and there, the screen would start working again.
This happen to anyone else?
I've got the same issue. I can't find any reliable way of getting the screen to respond apart from to get someone to call me and then after some bashing on the screen it starts working again. I've even updated to the latest ROM in the hope it would cure the problem - but it didn't. I contacted HTC support they offered to repair the device...
I've got the same issue. I can't find any reliable way of getting the screen to respond apart from to get someone to call me and then after some bashing on the screen it starts working again. I've even updated to the latest ROM in the hope it would cure the problem - but it didn't. I contacted HTC support they offered to repair the device...
hi maybey you install app thats not modifite for hd2 giving you this isseu have you try a hard reset you whil lose all apps installed but then you whil now if its app causing this, if its not fixed take your hd2 in for repair
how do i hard reset check this
http://www.hardreset.eu/htc_hd2_leo_hard_reset_soft_reset_en.html
grtz weesje
warhead1 said:
Been using mine for a couple of weeks, but just now the touch screen has been acting up. Sometimes it responds sluggishly and sometimes not at all.
At first I thought it was one of my apps running in the background, but even after a soft-reset, the touch screen still doesn't work. Can't even enter the PIN to my sim card.
Found that if I gave the screen a few solid taps here and there, the screen would start working again.
This happen to anyone else?
Click to expand...
Click to collapse
Yep, that happened to me plus the screen started jittering with some weird actions. I sold the device and ordered a new one, to be delivered dec.19.
robertc17 said:
I've got the same issue. I can't find any reliable way of getting the screen to respond apart from to get someone to call me and then after some bashing on the screen it starts working again. I've even updated to the latest ROM in the hope it would cure the problem - but it didn't. I contacted HTC support they offered to repair the device...
Click to expand...
Click to collapse
I've contacted Handtec about the issue, my phone's just marginally inside their 28 day replacement policy so hopefully I can get a new one out of them.
I tried a hard-reset before, didn't fix it. And I've found that if I place my entire palm over the screen and give it a bit of a squeeze then that restores life to the screen for hours or days at a time
warhead1 said:
I've contacted Handtec about the issue, my phone's just marginally inside their 28 day replacement policy so hopefully I can get a new one out of them.
I tried a hard-reset before, didn't fix it. And I've found that if I place my entire palm over the screen and give it a bit of a squeeze then that restores life to the screen for hours or days at a time
Click to expand...
Click to collapse
Sounds like the connectors under the screen came loose, either because it was dropped or just shouldn't have passed QA. Definitely a candidate for repair/replacement.
By the way, if this happened even after 28 days you would still be covered by warranty...no matter what some dodgy resellers say
jagnet said:
By the way, if this happened even after 28 days you would still be covered by warranty...no matter what some dodgy resellers say
Click to expand...
Click to collapse
Oh of course, but the regular warranty process is to repair the phone. Being so new, I'd want a replacement.
For what it's worth, I posted a message asking about this same fault a couple of weeks ago but with no replies. I emailed HTC and they said it was probably a hardware fault and to either send it to them for repair or contact my supplier (O2). I spoke to O2 and they suggested that it might be because my SIM card is a few years old and suggested trying a new one. I thought this was worth a go so they sent me a new card but the screen still becomes unresponsive and the fault also survives a reset. In fairness to O2, they are now sending me a replacement unit which should arrive on Monday.
Question wifi related
deleted - wrong thread
warhead1 said:
Been using mine for a couple of weeks, but just now the touch screen has been acting up. Sometimes it responds sluggishly and sometimes not at all.
At first I thought it was one of my apps running in the background, but even after a soft-reset, the touch screen still doesn't work. Can't even enter the PIN to my sim card.
Found that if I gave the screen a few solid taps here and there, the screen would start working again.
This happen to anyone else?
Click to expand...
Click to collapse
The same thing happened to me. I think it was because I left it in my hot car. HTC fixed the problem, for free, inside warranty, and just sent me back my phone 2 days ago. It's even got a brand new screen. NO SCRATCHES>
FriedSushi87 said:
The same thing happened to me. I think it was because I left it in my hot car. HTC fixed the problem, for free, inside warranty, and just sent me back my phone 2 days ago. It's even got a brand new screen. NO SCRATCHES>
Click to expand...
Click to collapse
I sent my back and the first time it came back and worked for a week and then stopped working completely. I sent it back a second time, they paid for shipping and ordered a new screen and replaced the old. Nice thing, I bought the phone used and the warranty was still intact.
Hi,
I have bought new Samsung galaxy note 3 last month and my first samsung product.
Within 3 days it started to trouble... When plugin for charging, it is automatically started to reboot continuously and only after unplugging the charger it will restart to normal. Tried with couple of other chargers and the same issue persists during charing.
So far I have been using apple products and my brother also used to go for apple products. My brother insists to go with iPhone 5S and I want to try a new product with samsung which gone in vain though everyone might won't have this issue.
Okay..patiently packed the 2 days old..sorry should be new phone and went to samsung authorized service center traveling for 1 hr and waited for 2 hrs. I have took the video of the reboot problem and explained the issue. They got the phone and it will take 1-2 days or collection .Gave the phone to them and travelled back for another 1 hr and half a day gone.
After 2 days got the call from service center to collect the phone...during office hours with lot of excitement to use new phone took permission and travelled again for 1 hr and waited for 2 hrs for collection.asked for the problem and they have told some charging unit has been replaced.
happy back to home...put it for charger and after 20 mins I have gone out and came to room to see the same rebooting issue continuously.
no time to go to the service center due to office work as it will waste my 4-5 hours. waited for Saturday and almost for 6 days it has it been not used and inside the box..my brother started to tease me and so far using iPhone for 6 years with different models and for at least 1 year no issues... ok patience...
gone again to service center and blasted them but what use and they got the paper waiter ( that's note 3) and this time they told it will 1 week for complete checking... what to do gave them and returned back for the 2nd time.
new phone for $900 and used only 2 days...after 4 days got the call for collection and I have asked what is the problem with the phone and they have told they have replaced the mother board itself...great..I have asked to write it clearly what has been replaced in the service request form and it is what written "RPL PBA (4.4.2)"
at last started to use the new phone after 10 days and I am happy the issue is not happened again...but now after 20 days it started to have different issue... this time the Samsung logo displayed and you can't to anything...once tried with pressing the power button and it is rebooted... happened again after5 days and this time even pressing the power button didn't helped...after 30 mins I have tried again to press the power button thought of trying it before going to recovery mode and this time restarted...
this is not rooted and don't have any SD card and installed only minimum apps...and suggestion why this note 3 stuck with Samsung logo? do I need to go to service center again....
it is still with samsung official OS..below is the details
already having 1 yr warranty and thinking for paying for 1 more year...
Model number: SM-N9005
Android version: 4.4.2
baseband version: N9005XXUENC2
kernel version:
3.4.0-1168347
build number:KOT49H.N9005XXUEND3
michealjohndiamond said:
Hi,
I have bought new Samsung galaxy note 3 last month and my first samsung product.
Within 3 days it started to trouble... When plugin for charging, it is automatically started to reboot continuously and only after unplugging the charger it will restart to normal. Tried with couple of other chargers and the same issue persists during charing.
So far I have been using apple products and my brother also used to go for apple products. My brother insists to go with iPhone 5S and I want to try a new product with samsung which gone in vain though everyone might won't have this issue.
Okay..patiently packed the 2 days old..sorry should be new phone and went to samsung authorized service center traveling for 1 hr and waited for 2 hrs. I have took the video of the reboot problem and explained the issue. They got the phone and it will take 1-2 days or collection .Gave the phone to them and travelled back for another 1 hr and half a day gone.
After 2 days got the call from service center to collect the phone...during office hours with lot of excitement to use new phone took permission and travelled again for 1 hr and waited for 2 hrs for collection.asked for the problem and they have told some charging unit has been replaced.
happy back to home...put it for charger and after 20 mins I have gone out and came to room to see the same rebooting issue continuously.
no time to go to the service center due to office work as it will waste my 4-5 hours. waited for Saturday and almost for 6 days it has it been not used and inside the box..my brother started to tease me and so far using iPhone for 6 years with different models and for at least 1 year no issues... ok patience...
gone again to service center and blasted them but what use and they got the paper waiter ( that's note 3) and this time they told it will 1 week for complete checking... what to do gave them and returned back for the 2nd time.
new phone for $900 and used only 2 days...after 4 days got the call for collection and I have asked what is the problem with the phone and they have told they have replaced the mother board itself...great..I have asked to write it clearly what has been replaced in the service request form and it is what written "RPL PBA (4.4.2)"
at last started to use the new phone after 10 days and I am happy the issue is not happened again...but now after 20 days it started to have different issue... this time the Samsung logo displayed and you can't to anything...once tried with pressing the power button and it is rebooted... happened again after5 days and this time even pressing the power button didn't helped...after 30 mins I have tried again to press the power button thought of trying it before going to recovery mode and this time restarted...
this is not rooted and don't have any SD card and installed only minimum apps...and suggestion why this note 3 stuck with Samsung logo? do I need to go to service center again....
it is still with samsung official OS..below is the details
already having 1 yr warranty and thinking for paying for 1 more year...
Model number: SM-N9005
Android version: 4.4.2
baseband version: N9005XXUENC2
kernel version:
3.4.0-1168347
build number:KOT49H.N9005XXUEND3
Click to expand...
Click to collapse
If u want easy, bring to service center and blast them
Uf u want to test urself first, try to go into recovery and do factory reset nd wipe cache. Why?
Ur phone might did an auto update, and might did an auto reboot after that.
If still cannot, u may want to try to reflash stock official firmware.
If still fail, try to send back to service center.
Sent from somewhere under the sky, at the vorner of this rounded earth.
Hi..Thanks for your reply. But I haven't checked for auto update. May be I will monitor for some more days if this issues happens again or not..when I am in between the office work...this type of issue is very irritating. . Unable to call or message. .. Such a pain....Doing all kind of repairing in office. ..
Sent from my SM-N9005 using Tapatalk
Hello everyone,
today I had an issue with my 6 days old Note 4: I put it in my trouser pocket. After I while I wanted to take a look at my news and found the device had shut down...
Okay, You may say that I might have touched the power-off-button, but as I tried to start it again there was no reaction...
At home I took the bayttery pack out and put it in again. Then it started again.
I'm a little bit uncertain what to do: should I wait if it happens again or exchange it against another Note 4 at my seller (they exchange directly in the first 14 days)?
Did You hear that this happens to more devices?
- Battery was at 90% and the device is not rooted yet.
Thank You in advance!
What i will do is factory reset and then observe for a few days if it will happen again. If it happened again, it must be a hardware problem. If there's no more time because the 14 day limit is almost over, then i will have it replaced immediately.
Hello everyone,
I've got a huge problem with my s7 edge. It started betweend first and second week of usage of my s7 edge, phone got totally freezed and only volume down + power could do something with my phone. After few weeks later, freezes were very annoying, very often (2-10 times per day) and it took longer to reboot my phone. I decided to download oficcial unbranded software from sammobile, I've flashed my phone with 5 files using odin and do full wipe. When my phone booted it was ok for maybe 2 hours and again, freeze! Ok, so press volume down + power... It boots! But after few hours later, (phone was 80%+ battery) I tried to check recent notifications, took my phone, pressed power button... and nothing happens. Trying to hold volume down + power for longer than 10s and also nothing happens. Phone is not charging and when connected to computer, I can hear a sound that something is connected, but windows says that my device is not working properly. When holding volume down + power, I can hear again sound of disconnecting and connecting device again. It's now almost 24hrs from this freeze. Phone is completely dead. After I got up from bed, pressed volume down + power again and I saw GALAXY S7 edge on my screen, but again, freeze and nothing happens for maybe 10 minutes, so again, volume down + power and phone is dead again. Nothing happens...
If you experienced simillar problem or have any solutions, please help!
Cheers!
Serpine said:
Hello everyone,
I've got a huge problem with my s7 edge. It started betweend first and second week of usage of my s7 edge, phone got totally freezed and only volume down + power could do something with my phone. After few weeks later, freezes were very annoying, very often (2-10 times per day) and it took longer to reboot my phone. I decided to download oficcial unbranded software from sammobile, I've flashed my phone with 5 files using odin and do full wipe. When my phone booted it was ok for maybe 2 hours and again, freeze! Ok, so press volume down + power... It boots! But after few hours later, (phone was 80%+ battery) I tried to check recent notifications, took my phone, pressed power button... and nothing happens. Trying to hold volume down + power for longer than 10s and also nothing happens. Phone is not charging and when connected to computer, I can hear a sound that something is connected, but windows says that my device is not working properly. When holding volume down + power, I can hear again sound of disconnecting and connecting device again. It's now almost 24hrs from this freeze. Phone is completely dead. After I got up from bed, pressed volume down + power again and I saw GALAXY S7 edge on my screen, but again, freeze and nothing happens for maybe 10 minutes, so again, volume down + power and phone is dead again. Nothing happens...
If you experienced simillar problem or have any solutions, please help!
Cheers!
Click to expand...
Click to collapse
Since flashing a new software didn't help then it is definitely a hardware problem. If it is a defective unit then it should be repaired or replaced for free by the repair shop, assuming you haven't rooted your phone.
I haven't rooted my device, only flashed with latest official not branded samsung rom. I left it to my carrier on warrianty, waiting for response. Up to 2 weeks...
Serpine said:
I haven't rooted my device, only flashed with latest official not branded samsung rom. I left it to my carrier on warrianty, waiting for response. Up to 2 weeks...
Click to expand...
Click to collapse
Had that problem with my Note 4 bro. It was a broken EMMC memory chip and Samsung should repair it by swaping the motherbord under warranty. If you Rooted it or tripped knox, like i did, than you have a problem coz they will ask you to pay for the repairs. If that happenes remind them this.. I wish i knew this before i sold my note 4 for scrap.
http://matija.suklje.name/rooting-and-flashing-your-device-does-not-void-the-warranty-in-eu
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:31999L0044:fr:HTML
Good luck.
Time for small update,
thanks for links TheOne741. Cellular operator had sent my phone to authorised service, but they offered somethink like 70USD (different currencies) for repair, when new mainboard for S7 Edge is around 400$! I declined their proposal and now my phone is in other service, I want them to replace it by new one, still waiting! Hope for quick response from this second service point.
I had a Galaxy i5700 a lot time ago and I managed to install android into de SD and the simptoms u are describing are the same that happened to me when the SD had bad sectors before completely dying...
I tried removing sd card and sim card too, nothing changes.
TheOne741 said:
Had that problem with my Note 4 bro. It was a broken EMMC memory chip and Samsung should repair it by swaping the motherbord under warranty. If you Rooted it or tripped knox, like i did, than you have a problem coz they will ask you to pay for the repairs. If that happenes remind them this.. I wish i knew this before i sold my note 4 for scrap.
http://matija.suklje.name/rooting-and-flashing-your-device-does-not-void-the-warranty-in-eu
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:31999L0044:fr:HTML
Good luck.
Click to expand...
Click to collapse
Samsung ditched eMMC and went to UFS. while it may be a memory issue, its not eMMC.
Don't pay anything for Your phone. I've had one really sh***y service that told me the sim card slot is broken (on a device that I didn't even know that it has a sim card slot/tablet) and now I have to pay 100% same amount of money as the value of my whole tablet. That device wasn't even rooted. Nothing. I even had a sh***y insurance that didn't help me either. So I was left there with a choice of paying (device was around 100 usd) 100 usd(for a sim card slot repair that I don't even have idea if it exists, I've had phones with broken sim card slots and they were working fine) or just buy a new one. So I decided to call a "shopping lawyer"(I just payed for the call) I've no idea how to properly say that in english, sorry guys. And then the lawyer told me that I need to say that if they will not fix it on warranty then I'll go to court. Week later I got a letter that my device will be repaired as soon as they can do it, and that they are really sorry. After 14 days I got my tablet back, fully working.. well. They scratched the screen a lot so I just sold it later. Kinda sad with the scratches cause it was a really great GPS. 7 inches.. big screen.
So in conclusion.
Don't pay anything. Just use the warranty. Even if the device was rooted You have a full right to a warranty repair. And since You didn't root Your device then You're fine. It's a hardware defect and they have to pay for it and fix it.
Yup, I did not send my phone on warranty but on suretyship because my phone was only around month old! And it is obviously hardware problem, but first service tried to scam me. I have been reading tons of articles about scratching screens, breaking plastic frames, resending "repaired" laptops without few parts or even charger from very first service that my phone was sent to. And for that I took my phone away from them in a blink of an eye. Now I'm just waiting for expertise or replacement from other service.
I'm having a similar issue... hope somebody has an answer
Quick update after 40 days without phone. Motherboard is replaced. Not a whole device....
Now I want a IP68 standard confirmation. Authorised service doesn't want to give me any kind of document that confirms dust and waterproof (it should mean that my phone is assembled correctly!)
I won't sign any document that I received my phone without this.
What should I do? Where I can get any document about IP68 confirmation? Should I send my phone to another service just to confirm IP68 standard?
Once ur phone has been opened the ip68 cannot be restored unless Samsung is doing the seal.
Trimis de pe al meu SM-N9005 folosind Tapatalk
I received my phone with confirmation of all norms and standards that producent delivers. It doesn't have any signs of disassembling. Like new one. 37 days of usage and 40 days of servicing. Nice ratio
Thanks for help and information!
Hey all,
I have a galaxy s7 edge that's 2 months old. It's randomly freezing which is forcing me to do a hard reset or rebooting. I have done a factory restart by the settings, I have done a factory restart by holding the power, home and volume up key and lastly I have done a smart switch emergency thingy-me-bob.
The phone has never been rooted or messed around with in that matter and was working flawlessly up until this point. It's running all the latest updates you can get OTA - My next step tomorrow is to go into store for them to essentially repeat what I have done for several months...wondering if anyone here has any ideas of anything else I could try? Hoping it isn't a hardware defect.
Cheers,
Tom
Had exactly the same issue. Ran it in safe mode and it still froze. Factory reset - still the same problem. Sent it off to Samsung and got it back a few days ago along with the usual note explaining that the fault had been identified, latest software had been installed and it had passed through quality control. Went through setup and within an hour it was freezing again. Not convinced Samsung did anything other than re-flash the firmware and send it back. I'm guessing that this is a hardware issue, as I have read many posts with people experiencing the same issue. It's going back tomorrow so they can try again, with a note in the box, politely asking them to dig a little deeper....
Did another factory reset and it's frozen while on the always on display svtren. Think I'll be leaving a note asking them to do a physical hardware check!
You have latest software?
As per the original post, everything is running on latest.
Any way, visited the 'Geek squad' who informed me that I had done a factory reset wrong *sigh* restarted it infront of me and would you believe it! crashed. They're now sending it to Samsung to look at who I assume will just flash it again.
Very very disappointed with the edge, compared to my OP3T it's so sluggish.
had the same problem. had to send mine to samsung. there was something wrong with the partitioning i think but in some way odin couldn't fix
Fingers crossed it's something like that is wrong with mine!
I have exactly the same problem.
I'm in aus, and bought the phone from HK, so I'm a bit reluctant to send it back to HK/China.
I've done everything... but still the same.
rockuman_ex said:
I have exactly the same problem.
I'm in aus, and bought the phone from HK, so I'm a bit reluctant to send it back to HK/China.
I've done everything... but still the same.
Click to expand...
Click to collapse
From what I have read, it sounds like a hardware issue. The guy are the store was an utter moron but he did say the harder it is to the fix the more likely they are to just give me a new phone. Once i get it back ill share what they've done and see if it can help fix your issue.
Mine does reboot from time to time. Once a day, once a week...
Sometimes reboots when it stands alone on charging, sometimes in my pocket. I just realizes when my smartwatch vibrates to advert lost bluetooth conection.
Lastest firmware. I´ll probably will send to warranty.
I just recently got the S7 Edge. Great phone I just hates when it does that.