Constant connection/disconnection when charging with phone off - Nexus 6P Q&A, Help & Troubleshooting

So I first noticed this bug while trying to charge my phone from one of the USB ports on my computer, while the phone is off. It constantly connects and disconnects to the computer (as indicated by the sounds Windows makes) and the battery icon that flashes while the phone is off and charging keeps coming on and off. Not a major bug, but quite annoying if you have the phone connected while it's off. Any one else seeing this issue?
I'm running Windows 10 Pro, btw.

klvnhng said:
So I first noticed this bug while trying to charge my phone from one of the USB ports on my computer, while the phone is off. It constantly connects and disconnects to the computer (as indicated by the sounds Windows makes) and the battery icon that flashes while the phone is off and charging keeps coming on and off. Not a major bug, but quite annoying if you have the phone connected while it's off. Any one else seeing this issue?
I'm running Windows 10 Pro, btw.
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Sounds like you may be using one of the non spec compliant A-C cables. Try the cable that came with the phone and see if it happens again.

ibous said:
Sounds like you may be using one of the non spec compliant A-C cables. Try the cable that came with the phone and see if it happens again.
Click to expand...
Click to collapse
Nope, I'm using the stock cable (it's the only one I have!)

Related

Battery drainage caused by memory issue... memory hanging and other problems

Ok before I return this phone I was wondering if anyone else was experiencing the same problems... I know someone on another forum said that I should use only htc chargers so that my phone doesn't screw up... but this problem has happened with even my regular in the wall socket home charger so I don't think it is all about the connection...
here is problem agian from original post... moderator was kind enough to let me post it.
***************************************************
Ok, here is the deal...
I have what says on my phone 49.08 of program memory in my phone as we all do. In use is always some HIGH number of like between 30.78 or higher. Free is 18.30 or lower... For example if I use WMP OH MY GOD... it drops to like 6 or 7.
Other programs do this as well. What I am wondering and what I am observing is that after I multitask a little and close all programs running when I try to plug in my phone to charge it sometimes doesn't catch the charge. SUPPER ANNOYING... I think this is a serious issue. I don't want to return the phone but GEEZ this sucks balls. As well, if the wall charger is the best charger the usb to PC and car usb adapter thingy is even worse. I notice sometimes I have to shut the screen off to have it even take a charge. What gives? Lastly, if the battery is low it is like the problem is further magnified.
This phone is almost like a lappy when it comes to needing a wall socket but it sure peaves you off when you do have a socket and you can't even obtain a charge.
My main question is... is this a memory management issue? it is like the phone gets jumbled with cache and can't correctly coorespond to vital commands ie. like TAKE A CHARGE...
What have you all found and what solution is the best. I think I need to start tweaking my phone... I haven't tweaked it yet but have a few programs / apps running... Cingular 8525 / hermes.
Hi
I'm the nasty Mod who thought initially these issues were all dealt with - but on second thoughts perhaps they have some new aspects.
christian15213, when you say it does not accept charge can you say how you know it is not charging e.g. is the Red LED lit up?
Mike
Are you using a wall charger, usb cable, or car charger to charge? If it's the car charger, you need to either buy a charger specifically for the 8525, or modify the cable to work properly (I believe the mod involves grounding one pin to notify the phone that it's connected). There are several threads on this issue under accessories.
BTW, all of the stuff you're running to make your phone pretty eats up a lot of memory and that's probably your other issue.
URPREY said:
Are you using a wall charger, usb cable, or car charger to charge? If it's the car charger, you need to either buy a charger specifically for the 8525, or modify the cable to work properly (I believe the mod involves grounding one pin to notify the phone that it's connected). There are several threads on this issue under accessories.
BTW, all of the stuff you're running to make your phone pretty eats up a lot of memory and that's probably your other issue.
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Click to collapse
To answer you both... the wierd part is this. and again perhaps this is a memory leak thing too<<<which I am not knowledgeable to what that exactly is>>> but I think it is something when the program loses memory, per se, and can't gain it back when a program closes. I notice WMP does this as well as yahoo go...
but in anyevent. the reason why I mention that is because when I have opened a few applications i.e. pie, agile, etc and then close them it seems to have built up memory and then I will go into my car, hook it up to the usb ipod connection and it wont charge.... I know this because the light/led on the cigarette part stays green... when the screen closes / meaning the backlight turns off then they charge goes red as if to say, "its now charging."
Now if I do a soft reset and sort of reset the cache and memory it then works fine. perhaps that damn yahoo go needs to go go... but honestly I noticed this before even that program was installed. but yea, I bought the charger for HTC to see if that helps
christian15213 said:
then I will go into my car, hook it up to the usb ipod connection and it wont charge
Click to expand...
Click to collapse
That's your problem right there.
URPREY said:
That's your problem right there.
Click to expand...
Click to collapse
yea, but it does it on the computer sometimes too, meaning hooked up to the USB... maybe you're right... but the way the memory leaks it is quite annoying.
hmmm... let me see if the charger thing corrects the problem...

XDA Exec Not Charging

My xda exec just stopped charging all of a sudden, my battery is completely drained. the usb sync cable doesn't work, neither does the charger. please help.
Make sure device is off before connecting...
Using a non-data connection to a charger is not the same as a USB connection to another computer: I've discovered that if the device is on/open/running when I plug in a non-data charging cable (e.g., car charger or home charger as opposed to a USB connection to another computer), the device won't charge, and in fact will run down completely if left unattended like that. But if I turn the device fully off and then plug it in, it works. Strange, but true...I do this all the time when using my Jasjar as a GPS in the car. Hope this helps. Cheers,
It also works if you shut the machine off after you connect it. I found that it depends on the charger. The standard charger works even if the machine is switched on, but a lot of after market chargers don't work right away and you need to switch the machine off first.
Good news!
patrickl said:
It also works if you shut the machine off after you connect it. I found that it depends on the charger. The standard charger works even if the machine is switched on, but a lot of after market chargers don't work right away and you need to switch the machine off first.
Click to expand...
Click to collapse
Thanks, that's really important info, because the USB jack is a weak point of the Universal, and the less one plugs and unplugs it, the better...so now I'll try re-powering it instead of unplugging and re-plugging it! Cheers,
Yeah, I had my USB jack break off too Actually, it could be that that is the problem Greenarcher707™ is having, although I guess he would have noticed that.
BTW you need to switch the PDA off and wait for a second or two. Then the orange light goes on. No orange light, no charging.
Quite anoying that it doesn't always work right away. I've had a few incidents where I ended up with a flat battery just because I forgot "the procedure" and the thing just wasn't charging.

[Q] Touchscreen screwy when connected to laptop USB; anyone else?

My Vibrant's touchscreen gets screwy when connected to any of my laptop's USB ports, when the lappy is either on battery or wall power.
By screwy I mean it misreads my presses, as if I pressed elsewhere on the screen. I'm in the 30 day swap period still, but I was lucky enough to get a very bright screened model and am reluctant to swap it unless this power/screen problem is to be worried about.
Have not been able to test on another computer's USB ports yet.
Thanks.
edit: Dell laptop.
Mine works fine OP when connected to both my laptop and my desktop.
Does your laptop happen to be a macbook? Because this phone has problems with apple computers.
No, a Dell. More specifically, this is not when mounting or using ADB. This occurs when merely connected and charging. Seems like it's a spurious signal coming down the USB line from the laptop is my guess.
I've had that unfortunate experience since day one of purchase. I went through three Vibrants.
I swapped the first one because of the touch screen bug with the USB connection. Also, the back button would periodically "stick" and continuously press back until I were to tap it again.
When I got the second one, I realized the issue with the USB remained the same and the "sticky" back button was more frequent than the first one.
The third one that I have now has a more responsive touch screen with the USB connected. It would act up 50% less than the first two. It has moments when it works just fine when I move the cable around and make sure I'm not touching the cable there on after.
My coworker doesn't experience that problem when he tries it on the work computers and my phone doesn't have that problem either. It only acts that way when I plug it into my x64 Sony VAIO, so I'm wondering if it's some sort of related issue.
Don't feel bad. I've been searching online for some sort of remedy since its release and have found nothing.
Are you using the USB cable that came with the phone?
s15274n said:
Are you using the USB cable that came with the phone?
Click to expand...
Click to collapse
I've always used the cable it came with. From reading your post, I just tried a USB with a micro USB converter tip, but it still produces the same symptoms.
I had the same problem. went to T-Mobile store (thinking I needed to get a new phone) and after a couple of tests, they gave me a new charger... that solved the issue 100%, so in my case, this was the cable/wall charger, not the phone
^ that's what I was getting at.
Just2Sour said:
I've always used the cable it came with. From reading your post, I just tried a USB with a micro USB converter tip, but it still produces the same symptoms.
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Click to collapse
try changing the charger/USB at the store for an original one (not generic micro USB) that took care of me
dq13 said:
try changing the charger/USB at the store for an original one (not generic micro USB) that took care of me
Click to expand...
Click to collapse
I swapped al of the contents every time I made the exchange. When it's plugged into an outlet with the charger/USB it comes with, it works just fine. Works fine with any x86 computers at my job. It goes crazy on my x64 desktop and laptop. It's pretty annoying when I'm working on it with Eclipse and I get text messages. It becomes a task just to swype in one word, or disconnect it as an alternative and wait for about five seconds for it to function properly again.
well that sucks. I have x86 at work and 64 bit at home. after swaping the charger/cable, like I said, no more problems anywhere
Wow, I never expected so many responses with the same problems. Thanks guys.
I'm using x64 Win7, so that could be it. Also, am using the stock cable, I have no other micro cables at this time. More in the mail already. I'll check on my bro's 32 bit Win7 laptop and with the aftermarket cables.
Thanks for the responses.
ytj87 said:
Wow, I never expected so many responses with the same problems. Thanks guys.
I'm using x64 Win7, so that could be it. Also, am using the stock cable, I have no other micro cables at this time. More in the mail already. I'll check on my bro's 32 bit Win7 laptop and with the aftermarket cables.
Thanks for the responses.
Click to expand...
Click to collapse
Any update?
laptop issues
I have a HP laptop and if my vibrant is connected via stock usb cord my laptop will not boot. It doesn't get past the first HP screen and it shuts off abruptly and tries to reboot. When unplugged everything is fine as long as it is up and running. I can connect my phone and do whatever needs to be done as long as my laptop has booted up. I thought it was kinda weird. I only plug my vibrant in my laptop while tethering to charge. Anyone experience this? btw running win7 64
bwhites1 said:
I have a HP laptop and if my vibrant is connected via stock usb cord my laptop will not boot. It doesn't get past the first HP screenand it shuts off abruptly and tries to reboot. When unplugged everything is fine as long as it is up and running. I can connect my phone and do whatever needs to be done as long as my laptop has booted up. I thought it was kinda weird. I only plug my vibrant in my laptop while tethering to charge. Anyone experience this?
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Click to collapse
Happens on my HP aswell but with a Droid incredible connected, must be a HP issue
Sent from my SAMSUNG-SGH-I897 using XDA App
It is because the laptop is trying to boot from one of the removable devices that show up whenever the phone is connected.
Sent from my SGH-T959 using XDA App
Sounds like a CPU preemptive latency problem. The USB port may use big time slices of the CPU during the same time the touchscreen positions are being calculated. This should be fixed with the new update.
ytj87 said:
My Vibrant's touchscreen gets screwy when connected to any of my laptop's USB ports, when the lappy is either on battery or wall power.
By screwy I mean it misreads my presses, as if I pressed elsewhere on the screen. I'm in the 30 day swap period still, but I was lucky enough to get a very bright screened model and am reluctant to swap it unless this power/screen problem is to be worried about.
Have not been able to test on another computer's USB ports yet.
Thanks.
edit: Dell laptop.
Click to expand...
Click to collapse
Mine did the same thing, except it did not matter what power source. When it was plugged into anything, my screen was screwy. Unplug it, and everything worked again. I exchanged mine, and have not had the problem since.
Mine is that way as well, but not with the computer, its that way with one charger that I previously had with my aria. After I unplug, its fine. I read somewhere that the length of the cord might have something to do with it.
Sent from my SAMSUNG-SGH-I897 using XDA App
I used to have this problem with just one miniusb charger for my G1. The problem is there's too much current. You probably have a USB port that puts out more power on AC and it's simply too much for your phone. If it's getting REALLY hot, that's a sure sign.

[Q] Charging Intermittently Stops and Starts?

For the last couple months, when I plug my nexus in to charge, it intermittently stops and starts charging. It doesn't always do this but when it does you can tell because the screen will stay lit up with the "charging x%" label flashing under the clock. The screen stays lit and the charging label flashes because it is as if you are pulling the charge cable out and plugging it back in over and over again.
I think I read about this issue a few times awhile ago but I can't find any mentions of it now. I know it happens with the orb charger sometimes but I just use the stock LG charger and cable.
Does anyone have any idea if it would be my phone, the charger, or the usb cable?
I sort of thought maybe after plugging it in so many times (since I got it basically right after it launched) maybe the usb mini charging port got worn down so it has enough play that the charge wire can't always get a grip on it leading to the intermittent charging connection. My charging cable hasn't ever been bent around much so I don't think it would have been damaged.
I am running the latest official CM nightly with faux's kernel. This problem has happened at least twice when I was running it completely stock as well as each time I tried several other kernels. Formatting and restoring never helped either. So I doubt it is a software issue.
Usually when this happens, I think it also winds up switching to usb charging mode because charging is unusually slow. I'd say 90% of the time though if charges without this intermittent issue and in AC charging mode very quickly.
What happens when you connect your phone to your PC? Does it work, or does it connect and disconnect continually? Does it charge fluently?
abaaaabbbb63 said:
What happens when you connect your phone to your PC? Does it work, or does it connect and disconnect continually?
Click to expand...
Click to collapse
On a PC it's a completely solid connection. It has always charged solidly from a computer.
lazer155 said:
On a PC it's a completely solid connection. I've never had a faulty connection with a pc.
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Do you have another usb to plug adapter? From another phone or something? Try using it to charge.
abaaaabbbb63 said:
Do you have another usb to plug adapter? From another phone or something? Try using it to charge.
Click to expand...
Click to collapse
I have tried one other charger and wire a few months ago but I only used it for about 10 minutes. I'll try it again today and charge it overnight for a better test. It didn't have the same issues but the plug was definitely tighter to plug in. Could the lg charger's cable have worn down or is it just not made to fit a tightly? The LG wire does wiggle a tiny bit while the new charger wire doesn't move at all. Does your LG usb cable have a bit of play?
lazer155 said:
I have tried one other charger and wire a few months ago but I only used it for about 10 minutes. I'll try it again today and charge it overnight for a better test. It didn't have the same issues but the plug was definitely tighter to plug in. Could the lg charger's cable have worn down or is it just not made to fit a tightly? The LG wire does wiggle a tiny bit while the new charger wire doesn't move at all. Does your LG usb cable have a bit of play?
Click to expand...
Click to collapse
Mine doesn't wiggle, but that wouldn't be the problem. If it's charging fluently while connected to the pc, then the adaptor itself might be the problem.
abaaaabbbb63 said:
Mine doesn't wiggle, but that wouldn't be the problem. If it's charging fluently while connected to the pc, then the adaptor itself might be the problem.
Click to expand...
Click to collapse
Can you RMA a charger with google? I think you're right. Right before the problem starts, the charger starts making faint intermittent buzzing noises. It's not an unusual buzz, it's that normal sound that you often hear with chargers and other devices. The thing that's weird is that it is intermittent instead of a steady sound. I'll see if I can get it replaced.
lazer155 said:
Can you RMA a charger with google? I think you're right. Right before the problem starts, the charger starts making faint intermittent buzzing noises. It's not an unusual buzz, it's that normal sound that you often hear with chargers and other devices. The thing that's weird is that it is intermittent instead of a steady sound. I'll see if I can get it replaced.
Click to expand...
Click to collapse
I don't know much about RMA. Try asking google.

[Q] Galaxy S4 won't charge

I should clarify the title by saying that trying to charge this phone is resulting in a number of odd results.
So firstly, I've tried using the wall-mounted AC charger. I then tried using USB on my computer, in 3 different usb ports. The phone was charging perfectly less than 24 hours before this problem began.
I plugged it in as per usual, and it didn't show the little lightning bolt on the batter icon like it should. It wasn't registering that it was plugged in. I tried plugging it into my PC, and it wasn't showing that it was connected via USB. In addition to that, my computer was failing to install the drivers for it. I went back to the AC charger, and tried a few different outlets, including one on a power strip. Nothing worked.
I searched online, and found that other people had this problem, and could only fix it by resetting to factory default settings. One person even had to do it twice to get it to work. So I did this, and it still didn't work. I tried charging my old phone with this Ac charger and cable, and it wouldn't work either. So I thought it must be a fault in the cable. So I dug up the cable (also micro-usb) for my old phone, and tried it. It worked just fine for my old phone, but my S4 still had the same problem, but with something new. It would say "Dock connected" but still not charge.
As of right now, it seems to be charging properly with my new AC mount and old usb cable, but I'm worried that this could happen again. Considering this seems to be a problem for other people too, what should I do about it? Is there some way to prevent this sort of thing from happening? Was it purely the other cable, given the fact that it didn't work with my old phone either? I'm on an extremely tight budget, and this phone is my only way of being contacted for job interviews, so having it in working order is very important. Any advice would be very appreciated!
Having exactly the same problem... couldn't find over the internet a solution yet or a position about it...
Affraid it's a hardware issue and have to send to the assistance...
Anyone know what to do?
Yup having the same issues - but i noticed only having charging issues when battery reaches 20% or the low battery notification pops up
it detects that a usb is connected but it wont charge
Solutions:
- dont let it go below 20 which is ****
- some people claim that if you use a 5pin charger instead of the 4pin which samsung includes solves the prob
Mine is a little more serious I think... haven't found a solution like that yet.
I have to connect/disconnect multiple times and it suddenly works.
But between those connects/disconnects it presents multiple problems, it appears on notification bar "Dock Connected", sometimes appears "Dock Connected" and on the notification bar appears "Suggested Apps (Anchoring)", other times it appears "Dock Connected" and the volume bar appears on the screen and stay there freeze (the phone works, but the bar doesn't disappear)... Sometimes the phone starts charging and suddenly stops, other times it says it's charging and if I remove the charger it keeps the charging symbol on the battery icon...
It's completely crazy, gonna take to service I guess.
Have you tried blowing out the usb connector on the phone with a can of compressed air?
If there is a minute piece of dust there it may be shorting something out - error that dock is connected. I know this happens to other phones, there was a big thread about it on the S3 forum. Might be a simple little thing like that...
Unfortunately that doesn't work for me, will send to service, let's see.
have you solved this problem and how?????
rokashi said:
I should clarify the title by saying that trying to charge this phone is resulting in a number of odd results.
So firstly, I've tried using the wall-mounted AC charger. I then tried using USB on my computer, in 3 different usb ports. The phone was charging perfectly less than 24 hours before this problem began.
I plugged it in as per usual, and it didn't show the little lightning bolt on the batter icon like it should. It wasn't registering that it was plugged in. I tried plugging it into my PC, and it wasn't showing that it was connected via USB. In addition to that, my computer was failing to install the drivers for it. I went back to the AC charger, and tried a few different outlets, including one on a power strip. Nothing worked.
I searched online, and found that other people had this problem, and could only fix it by resetting to factory default settings. One person even had to do it twice to get it to work. So I did this, and it still didn't work. I tried charging my old phone with this Ac charger and cable, and it wouldn't work either. So I thought it must be a fault in the cable. So I dug up the cable (also micro-usb) for my old phone, and tried it. It worked just fine for my old phone, but my S4 still had the same problem, but with something new. It would say "Dock connected" but still not charge.
As of right now, it seems to be charging properly with my new AC mount and old usb cable, but I'm worried that this could happen again. Considering this seems to be a problem for other people too, what should I do about it? Is there some way to prevent this sort of thing from happening? Was it purely the other cable, given the fact that it didn't work with my old phone either? I'm on an extremely tight budget, and this phone is my only way of being contacted for job interviews, so having it in working order is very important. Any advice would be very appreciated!
Click to expand...
Click to collapse
have u sved this problem ??
ihave same problem plz rply.
jkgohil29 said:
have u sved this problem ??
ihave same problem plz rply.
Click to expand...
Click to collapse
Yep, chalk up one more with the same problem!
At first I thought it had something to do with Aviate, a custom launcher from Yahoo (actually a pretty sweet one at that!)
But I guess not.
My work-around is to reboot the phone while connected. It charges fine while turned off and seems to keep charging when booting while plugged in.
Still... this is a stupid work-around and I want this fixed properly.
Any news from any of you guys?
ZonderZout said:
Yep, chalk up one more with the same problem!
At first I thought it had something to do with Aviate, a custom launcher from Yahoo (actually a pretty sweet one at that!)
But I guess not.
My work-around is to reboot the phone while connected. It charges fine while turned off and seems to keep charging when booting while plugged in.
Still... this is a stupid work-around and I want this fixed properly.
Any news from any of you guys?
Click to expand...
Click to collapse
Had this problem today. Suddenly out of nowhere "Dock is connected" message appeared after plugging the charger in and out. Tried to clean out the dock with stick and cotton on the edge. Then turned off and plugged in charger. Problem exists. Phone charges but stops regularly. It is very annoying when you dont know how to fix this kind of problem.
Any new solutions?
Right after this post, I froze the app "battery doctor 4.9.2" using Titanium Backup Pro (you can just uninstall it i guess). Then just plugged charger and now it's already Almost 90% without any interruption.
Sent from my GT-I9500 using XDA Free mobile app
Kamo777 said:
Right after this post, I froze the app "battery doctor 4.9.2" using Titanium Backup Pro (you can just uninstall it i guess). Then just plugged charger and now it's already Almost 90% without any interruption.
Sent from my GT-I9500 using XDA Free mobile app
Click to expand...
Click to collapse
Amazing! I've dealing with this problem for weeks and internet didn't give me any good answer, but the whole problem was a baterry monitor apk that for some reason was interfiering with the charger. Thank you so much!
I had this problem too and in my case it was a hardware problem. When i start the charging it kept repeating the start proces of charging with the vibration and the grey battery icon(in case the phone was turned off). The battery icon with the green charging light just didn't showed up. I tried many things but nothing helped. I let the phone keep charging for the whole night but in the morning i saw that it didn't charged anyway!
Then i went to a local phone reparation shop(none official samsung) and they knew immediately recognized the problem and it was the usb/charging connector where you plug it in the phone. They fixed it in 1 hour for a cheap price and from then(i think a few months ago) it charges back perfectly. It seems it's a disease with S4's.
In my previous post I was happy thinking that all this charging problems were solved after uninstalling battery apk. But, in fact, my S4 charges very slowly after that incident. I have tried two other samsung adapters (galaxy s4 mini; grand prime). First one results the same (up to 5 hours charging), the latter was comparably shorter (up to 3 hours), but still slower than it used to be (2 hours normally). So I highly suspected the hardware might be the reason. Thank you for your information, now I will also have the phone checked at some local repair shop. And give feedback of course.
Sent from my GT-I9500 using XDA Free mobile app
Kamo777 said:
In my previous post I was happy thinking that all this charging problems were solved after uninstalling battery apk. But, in fact, my S4 charges very slowly after that incident. I have tried two other samsung adapters (galaxy s4 mini; grand prime). First one results the same (up to 5 hours charging), the latter was comparably shorter (up to 3 hours), but still slower than it used to be (2 hours normally). So I highly suspected the hardware might be the reason. Thank you for your information, now I will also have the phone checked at some local repair shop. And give feedback of course.
Sent from my GT-I9500 using XDA Free mobile app
Click to expand...
Click to collapse
You probably got some water damage in your port. What you need to do is clean it. I used pure alcohol and a toothbrush for that. After that I flashed a custom kernel so I could enable fast charge true usb.
That's the reason your phone is charging slowly, it thinks it's connected true usb. So you need to boost the usb charging. After a few charge cycles I could revert back to my standard kernel and the problem was fixed.
I think ur right Lenny.
Mine S4 got wet last weekend and now i am also getting the " Dock is connected" message when i plug in the charger cable.
I can charge my phone but sometimes while charging i hear the sound go off and on what you hear when unplugging the charger.
I will try your solution and hope it will fix mine too. Thanks for posting ur tip!
I suggest you go buy a new genuine cable for an s4, the s4 does actually require a special cable capable of 2A charge rate otherwise you can end up in all sorts of bother.
Thank you all for sharing tips. I cleaned the port as suggested, then replaced my cable. Now everything is back to normal.
Sent from my GT-I9500 using XDA Free mobile app
Lucky you :good:
Same problem - galaxy s6
Hi there - same problem, on my 128gb s6. started this morning. Yesterday everything fine, would charge when connected via USB to both laptop and to regular samsung usb power unit. Have now tried 3 different USB cables including the samsung cable, 3 different usb power units and of course tried all 3 cables in laptop usb port. Have checked phone's usb port - clean as a whistle. Have rebooted both connected and unconnected. Started getting 'dock connected' message, now it just wont charge, although starts up fine. I take very good care of the phone, so no water damage or untoward shock damage (never get it wet, never drop it). Remaining battery charge seems to fluctuate between 30% and 40+ %, depending upon whether it's plugged in or not. If I turn it off, then connect usb cable, the phone just reboots, still not charging. I then turn it off and see no green battery charging screen, as I used to seen when connected but turned off. Should I just hard reset and take to repair shop? Still under warranty.
I would return the phone for a warranty repair. Software would not usually prevent the phone from charging when powered off.
As a final test, see if the s6 will charge wirelessly, assuming you have access to a qi charging pad and the s6 has a built-in qi receiver like the North American version of the s6.

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