Database Users

[Q] Don't own a G2, found someone selling a bricked one for $100. Worth the risk to b

So there is a guy in my town selling a bricked G2, his ad says "was trying to root my LG G2, Now it wont turn on or anything, even when I try and charge it or plug it in. No idea what do to but dont have time to figure it out and needed a phone for work so have already replaced it."
I don't have one of these phones or know anything about the specifics of rooting them or installing ROMs on them, but I have installed them on my own phone (Optimus G) as well as bricked my own phone a number of times and fixed it.
My main question is, if this guy isn't lying and he didn't just drop it in a toilet and dry it out or something like that, is it possible for rooting or installing a ROM or whatever to completely brick it beyond repair? Or if I hop on IRC and get the necessary tools should it be fixable even if its a slight pain in the ass?
I found with my phone no matter how bad I had messed up there was always LGNPST with the stock software to fix it, so I figured it would be similar for this phone but I wanted some more opinions on it, thanks for the help and sorry for my lack of knowledge.

There are a couple of ways of hard bricking g2s so I'd be really careful with this one. If it won't even light up he might be in qhsusb bulkmode or something. Ask him to let you play around with it, if it goes in download mode and pc recognises it you should get it. If he didn't drop it in the toilet of course.

If the phone wont do a Factory Reset, Vol - and power then at the LG logo let go of power then hold again. I would stay away.
My LG G2 was totally dead that I couldnt get it to boot, download mode, factory reset, or even show the battery charging screen when it was off.
Good thing I was under warranty.

daytonasportster said:
If the phone wont do a Factory Reset, Vol - and power then at the LG logo let go of power then hold again. I would stay away.
My LG G2 was totally dead that I couldnt get it to boot, download mode, factory reset, or even show the battery charging screen when it was off.
Good thing I was under warranty.
Click to expand...
Click to collapse
how did you go with replacing it? like what did you tell them?

idonttakedrugs said:
how did you go with replacing it? like what did you tell them?
Click to expand...
Click to collapse
The "truth" I took an OTA and it died. I IM'd with tech support and after me telling her its DEAD she wanted me to go to settings, general.... I said its DEAD. So we tried the 2button method and when that didnt work she promptly arraigned to FedEx me a new one.

daytonasportster said:
The "truth" I took an OTA and it died. I IM'd with tech support and after me telling her its DEAD she wanted me to go to settings, general.... I said its DEAD. So we tried the 2button method and when that didnt work she promptly arraigned to FedEx me a new one.
Click to expand...
Click to collapse
how did it die may i ask? did your phone crash during the update?

idonttakedrugs said:
how did it die may i ask? did your phone crash during the update?
Click to expand...
Click to collapse
It started to process the update, rebooting and stuck. All I could get it to do was show the LG logo if I power cycled it or plugged it in the usb or charger. 2finger factory reset would show the screen but never start.

daytonasportster said:
It started to process the update, rebooting and stuck. All I could get it to do was show the LG logo if I power cycled it or plugged it in the usb or charger. 2finger factory reset would show the screen but never start.
Click to expand...
Click to collapse
alright mate im gonna say that

Galaxy S4 sudden died out

Hi, my Galaxy S4 suddenly died out while I was using it halfway. It was still charging (actually 100% already). The phone blackout and I couldnt turn it on.
Here's what I tried:
1) pull out battery and wait for a while then put it back and power on
Result: nothing happens
2) same as 1) but with another spare battery
Result: nothing happens
3) let it charge (to power socket) and waited for about 15 mins
Results: the top side of the phone was warm (beside the microSD slot) and I still cannot power on.
Is this phone useless already?

b_ongzhenyu said:
Hi, my Galaxy S4 suddenly died out while I was using it halfway. It was still charging (actually 100% already). The phone blackout and I couldnt turn it on.
Here's what I tried:
1) pull out battery and wait for a while then put it back and power on
Result: nothing happens
2) same as 1) but with another spare battery
Result: nothing happens
3) let it charge (to power socket) and waited for about 15 mins
Results: the top side of the phone was warm (beside the microSD slot) and I still cannot power on.
Is this phone useless already?
Click to expand...
Click to collapse
Hi mate
Sorry to hear what happen .
Question after you switched to phone on and waited maybe 1-2 min did you try to connect it to the pc, see if the system is alive if you have access to your files.....if so the phone is ok..but maybe the screen is dead or something is loose inside.

MAX 404 said:
Hi mate
Sorry to hear what happen .
Question after you switched to phone on and waited maybe 1-2 min did you try to connect it to the pc, see if the system is alive if you have access to your files.....if so the phone is ok..but maybe the screen is dead or something is loose inside.
Click to expand...
Click to collapse
I didn't hear any sound or vibration when I switch it on. I have not try connecting to PC but even if I could, the phone has password lock so I still cannot access unless I unlock the phone

b_ongzhenyu said:
I didn't hear any sound or vibration when I switch it on. I have not try connecting to PC but even if I could, the phone has password lock so I still cannot access unless I unlock the phone
Click to expand...
Click to collapse
The idea is to find out if the problem is the phone or the display , if the pc recognices the phone it means that the phone works...no real need to acces your files
If it does not then your problem is in the electronics and not in the display......just an idea

MAX 404 said:
The idea is to find out if the problem is the phone or the display , if the pc recognices the phone it means that the phone works...no real need to acces your files
If it does not then your problem is in the electronics and not in the display......just an idea
Click to expand...
Click to collapse
I tried connecting to PC and it does not detect anything. It gets hot beside the microSD slot.

b_ongzhenyu said:
I tried connecting to PC and it does not detect anything. It gets hot beside the microSD slot.
Click to expand...
Click to collapse
mate ,
it looks like a hardware problem take it toSamsung if in warranty still or to a local service center...

I had a similar problem in the past and it ended up being my power button was malfunctioning. It was apparently just stuck in an off/on loop but not showing anything on screen....

Look like mainboard short circuit since top side of the phone got warm and also I assumed from op that display never show anything again.

NonXtreme said:
Look like mainboard short circuit since top side of the phone got warm and also I assumed from op that display never show anything again.
Click to expand...
Click to collapse
MAX 404 said:
mate ,
it looks like a hardware problem take it toSamsung if in warranty still or to a local service center...
Click to expand...
Click to collapse
Is there hope of getting back all the data if it can be repaired? Around how much will it cost? My warranty finished about a month ago
Playzoid said:
I had a similar problem in the past and it ended up being my power button was malfunctioning. It was apparently just stuck in an off/on loop but not showing anything on screen....
Click to expand...
Click to collapse
If this case, it would be switching off and on all the time? At least showing something on the screen?

b_ongzhenyu said:
Is there hope of getting back all the data if it can be repaired? Around how much will it cost? My warranty finished about a month ago
If this case, it would be switching off and on all the time? At least showing something on the screen?
Click to expand...
Click to collapse
Sorry mate , if the phone is not switching on and or is not recogniced by pc i really doubt it, after is fix most likely you will be able.
How much is hard to say.....

MAX 404 said:
Sorry mate , if the phone is not switching on and or is not recogniced by pc i really doubt it, after is fix most likely you will be able.
How much is hard to say.....
Click to expand...
Click to collapse
So how do I fix it?

b_ongzhenyu said:
So how do I fix it?
Click to expand...
Click to collapse
hi
as i said before ...take it to a local service center, could be samsung or a local repair shop

can't enter into fastboot

Hello i have recently tried to return my phone from cyanogenmod into the stock rom using this thread: "https://forum.xda-developers.com/moto-x-style/general/guide-return-to-stock-relock-bootloader-t3489110" and my phone got stuck in the process while making the command "fastboot flash bootloader bootloader.img". And now my device is stuck on boot loop showing the cyanogenmod loading screen.
Anyway now i found a way to get to stock but for that i need to get my device into fastboot. THE PROBLEM IS that my device can't get now into fastboot! i have tried using adb commands but the adb doesn't recognize the device. I have tried fastboot commands but again it doesn't recognize the device. I also tried button combinations, but it didn't work.
Until the incidence i have used to press the power button+ vol down keys to get into fastboot mode, but now it doesn't work. I suspect that it doesn't work since in order to get into fastboot with the button combination i need to first get the device turned off. But when i connect my device to the charger it shows the battery charging screen and the device is stuck on that screen even if it has disconnected from the charger, and it will keep on that screen until the battery has depleted. I have tried shutting it down using the power button but then my phone gets into a loop with the cyanogenmod loading screen, and even if i turn it off it restarts instead.
p.s I have used to think that my fastboot was deleted but on an other thread i have been told that as long as i see the cyanogenmod loading screen of the OS that means i have a boot-loader.
Please help!
I want to get into Fastboot on my Moto Pure.
Thanks a lot
Eden.

Power down 1st
Try volume down & power key together. That will get you into fastboot directly.
Oops just seen that, my bad, I wont respond anymore.
Sent from my Portable

PassatSport15 said:
Power down 1st
Try volume down & power key together. That will get you into fastboot directly.
Oops just seen that, my bad, I wont respond anymore.
Sent from my Portable
Click to expand...
Click to collapse
Haha, as said. can't power off.
Np thanks for responding!
Anyone got an idea?

u cant poweroff does that means your phone is continuously bootlooping or its just booting but takes a hell lotta time to boot up?

Sagar_1401 said:
u cant poweroff does that means your phone is continuously bootlooping or its just booting but takes a hell lotta time to boot up?
Click to expand...
Click to collapse
I think @edenah is saying it just gets stuck at the loading screen. If the battery discharges all the way and the device is plugged in, the battery symbol shows and after the charger is unplugged, the battery charging doesn't go away until the battery dies again or the power button is pressed (which leaves us right back to where we started)

edenah said:
Hello i have recently tried to return my phone from cyanogenmod into the stock rom using this thread: "https://forum.xda-developers.com/moto-x-style/general/guide-return-to-stock-relock-bootloader-t3489110" and my phone got stuck in the process while making the command "fastboot flash bootloader bootloader.img". And now my device is stuck on boot loop showing the cyanogenmod loading screen.
Anyway now i found a way to get to stock but for that i need to get my device into fastboot. THE PROBLEM IS that my device can't get now into fastboot! i have tried using adb commands but the adb doesn't recognize the device. I have tried fastboot commands but again it doesn't recognize the device. I also tried button combinations, but it didn't work.
Until the incidence i have used to press the power button+ vol down keys to get into fastboot mode, but now it doesn't work. I suspect that it doesn't work since in order to get into fastboot with the button combination i need to first get the device turned off. But when i connect my device to the charger it shows the battery charging screen and the device is stuck on that screen even if it has disconnected from the charger, and it will keep on that screen until the battery has depleted. I have tried shutting it down using the power button but then my phone gets into a loop with the cyanogenmod loading screen, and even if i turn it off it restarts instead.
Click to expand...
Click to collapse
Try this:
Hold power button for 10-20 sek, when screen will turn off hold only vol-(at bootloop screen).
You should flash stock without "oem" commands.
Find how to update bootloader​.

aybarrap1 said:
I think @edenah is saying it just gets stuck at the loading screen. If the battery discharges all the way and the device is plugged in, the battery symbol shows and after the charger is unplugged, the battery charging doesn't go away until the battery dies again or the power button is pressed (which leaves us right back to where we started)
Click to expand...
Click to collapse
Yes thats exactly what i mean.

dzidexx said:
Try this:
Hold power button for 10-20 sek, when screen will turn off hold only vol-(at bootloop screen).
You should flash stock without "oem" commands.
Find how to update bootloader​.
Click to expand...
Click to collapse
tried this, but the device still goes into the cyanogenmod loading screen.

its soft brick but can't be fixed (just thinking any method but no idea man)
get your phone to moto service centre and they can only fix it (or maybe not) caus this is worst case happening to you
if any pro dev read this thread he might be able to answer but badluck (nobody gives a ....)
btw when you connect your phone to pc does it shows unknown device or it just charge the phone?

Sagar_1401 said:
its soft brick but can't be fixed (just thinking any method but no idea man)
get your phone to moto service centre and they can only fix it (or maybe not) caus this is worst case happening to you
if any pro dev read this thread he might be able to answer but badluck (nobody gives a ....)
btw when you connect your phone to pc does it shows unknown device or it just charge the phone?
Click to expand...
Click to collapse
:/
It recognizes it as portable usb device.
And well. I have bought the device in the us but i live outside of the US. so its bit problematic to return it now. Some help could do the trick!
I found SP flash tool and i believe it would do the trick. But i need to get the scatter loading file of the moto pure, but i can't find it anywhere, maybe anyone got the idea how to get that?

edenah said:
:/
It recognizes it as portable usb device.
And well. I have bought the device in the us but i live outside of the US. so its bit problematic to return it now. Some help could do the trick!
I found SP flash tool and i believe it would do the trick. But i need to get the scatter loading file of the moto pure, but i can't find it anywhere, maybe anyone got the idea how to get that?
Click to expand...
Click to collapse
We haven't been able to get the QLoad files for most Moto devices, at least not for the last 2-3 years... Sorry.

Well i have found a way to get the device charged while the screen is off!
If i connect it to my computer while pressing the power button and the vol down button and keep pressing it, the device stays turned off!
Now i'm trying to play with it, to turn the bootloader. so far the classical power and vol combo doesn't work.

edenah said:
Well i have found a way to get the device charged while the screen is off!
If i connect it to my computer while pressing the power button and the vol down button and keep pressing it, the device stays turned off!
Now i'm trying to play with it, to turn the bootloader. so far the classical power and vol combo doesn't work.
Click to expand...
Click to collapse
I am stuck. No button combination works. I suspect that the device isn't really off but the display is just closed. As even to open up the device takes a reallly long press on the power button.

if it got interrupted while flashing bootloader, you're pretty much not going to be able to do anything.
motorola service center is likely the only place that can fix it.
sorry for your luck.

edenah said:
Haha, as said. can't power off.
Np thanks for responding!
Anyone got an idea?
Click to expand...
Click to collapse
ericpeacock79 said:
if it got interrupted while flashing bootloader, you're pretty much not going to be able to do anything.
motorola service center is likely the only place that can fix it.
sorry for your luck.
Click to expand...
Click to collapse
exactly that's what I'm saying but he needs to get his phone to USA as he specified..
only a specialist can help ya

Sagar_1401 said:
exactly that's what I'm saying but he needs to get his phone to USA as he specified..
only a specialist can help ya
Click to expand...
Click to collapse
i see :'(
Ok Thank your guys
I guess its a lost cause.

edenah said:
i see :'(
Ok Thank your guys
I guess its a lost cause.
Click to expand...
Click to collapse
Lost cause? No, probably not... Do you know anyone in the US you trust well enough to receive the phone from repair and ship it to you where ever you are? I believe that is all you need. The US service center cannot ship outside of North America (maybe US), but they can receive packages from anywhere. If you had a US contact that could receive the device and forward it on to you it might be worth it to get it fixed if it is still under warranty, if it isn't, then it might not be worth fixing. Lots of things to consider here.

YotaPhone 2 - is it dead or making me angry?

Need help my yd206 becomes brick - week ago it refused to turn on - charger only blinks - on other chargers same. After few days it was recogn. by PC - after charge on original charger same result (before charge and during charge android loads fine). Used QFIL put phone wasnt recogn.

Can you clarify: does your phone still show any sign of life or are both screens always static/black? Have you tried putting it in download/fastboot mode or in recovery mode?

tomgaga said:
Can you clarify: does your phone still show any sign of life or are both screens always static/black? Have you tried putting it in download/fastboot mode or in recovery mode?
Click to expand...
Click to collapse
Main screen black, epd shows normal layout not yotaphone word

wiewiorcwaniak said:
Main screen black, epd shows normal layout not yotaphone word
Click to expand...
Click to collapse
Then it's probably very dead. except if you can get it into download mode by pressing and holding vol-down+power buttons

tomgaga said:
Then it's probably very dead. except if you can get it into download mode by pressing and holding vol-down+power buttons
Click to expand...
Click to collapse
Download mode isn't working, But why one time it was detected by PC and normally booted into Android and now again dead

wiewiorcwaniak said:
Download mode isn't working, But why one time it was detected by PC and normally booted into Android and now again dead
Click to expand...
Click to collapse
Well that sounds like broken hardware to me. But who knows, maybe it can come back to life. I think I have the same with my other device, and I've been waiting for half a year now for it to come back to life after it suddenly just stopped working when i plugged it into a bad usb port, but it's still dead, even after trying with another battery.

tomgaga said:
Well that sounds like broken hardware to me. But who knows, maybe it can come back to life. I think I have the same with my other device, and I've been waiting for half a year now for it to come back to life after it suddenly just stopped working when i plugged it into a bad usb port, but it's still dead, even after trying with another battery.
Click to expand...
Click to collapse
YD206 or 201?

wiewiorcwaniak said:
YD206 or 201?
Click to expand...
Click to collapse
201 with 206 lollipop firmware and 201 radio

tomgaga said:
201 with 206 lollipop firmware and 201 radio
Click to expand...
Click to collapse
I do not know what is this problem? I think that it should have some reset pin o sth :/ And I'll think more next time if I buy something from an unknown company.

wiewiorcwaniak said:
I do not know what is this problem? I think that it should have some reset pin o sth :/ And I'll think more next time if I buy something from an unknown company.
Click to expand...
Click to collapse
Well a reset pin would not do it. But they should have some better circuitry protection in my opinion. The usb port that I connected my yotaphone to turned out to be turning off and on very quickly and who knows what more it was doing wrong, but still, other phones were connected too and did not die.

wiewiorcwaniak said:
Download mode isn't working, But why one time it was detected by PC and normally booted into Android and now again dead
Click to expand...
Click to collapse
Hi,
check this:
http://4pda.ru/forum/index.php?showtopic=797643&st=740#entry58400490
I couldn't make it work because my device does not get detected by the firmware and I cannot seem to install other drivers for it, but maybe it works for you.

tomgaga said:
Hi,
check this:
http://4pda.ru/forum/index.php?showtopic=797643&st=740#entry58400490
I couldn't make it work because my device does not get detected by the firmware and I cannot seem to install other drivers for it, but maybe it works for you.
Click to expand...
Click to collapse
Nope tested it before and no success

S10 Plus Possibly Hard Bricked?

Hi All,
I was trying to flash the latest firmware for my device (G9750ZCU2ASG4) and during the odin process, my computer restarted which failed the update halfway through. I rebooted the computer, tried again, and it was trying to establish a connection for a really long time, so I disconnected my phone from the USB port on my computer, and held Power and Volume Down to try and force reboot the phone. I was going to try and go back into download mode to restart the process. My phone mentioned something about needing to do an emergency recovery, but I continued to hold down the power and volume down keys and then everything went black on the phone.
I've tried multiple USB cords, all of the button commands known for the device, and have even tried to perform the emergency mode recovery on my device, but it seems like it's in some sort of locked state; What I mean is the phone is stuck on a black screen. I can't "boot" into recovery or into download mode. The phone doesn't even vibrate when I hold the power button or power and down to try and force reboot it. Odin doesn't recognize the phone when I plug it into the computer nor does the device manager on my windows computer.
Does anyone have any experience with this sort of issue or any idea of what else I can do to try and get into download mode to flash my firmware again? All help, suggestions, or comments regarding this are much appreciated.

Dead battery may be part of the problem

i had a similar problem with lg g3 some years ago, if your pc at least detects it as unrecognized device you might be able to use qualcomm drivers and some software to rewrite everything though i dont know if this exists for samsung. i think it showed up as qhsusb_bulk in device manager

It's basically soft bricked. You can use Odin and flash the official firmware and it should unbrick it.

The official route is to use emergency recovery in Samsung's Smart Switch software.
Sent from my SM-G975U1 using XDA Labs

Yes use smart switch and emergency recovery.

royhanks3 said:
Hi All,
I was trying to flash the latest firmware for my device (G9750ZCU2ASG4) and during the odin process, my computer restarted which failed the update halfway through. I rebooted the computer, tried again, and it was trying to establish a connection for a really long time, so I disconnected my phone from the USB port on my computer, and held Power and Volume Down to try and force reboot the phone. I was going to try and go back into download mode to restart the process. My phone mentioned something about needing to do an emergency recovery, but I continued to hold down the power and volume down keys and then everything went black on the phone.
I've tried multiple USB cords, all of the button commands known for the device, and have even tried to perform the emergency mode recovery on my device, but it seems like it's in some sort of locked state; What I mean is the phone is stuck on a black screen. I can't "boot" into recovery or into download mode. The phone doesn't even vibrate when I hold the power button or power and down to try and force reboot it. Odin doesn't recognize the phone when I plug it into the computer nor does the device manager on my windows computer.
Does anyone have any experience with this sort of issue or any idea of what else I can do to try and get into download mode to flash my firmware again? All help, suggestions, or comments regarding this are much appreciated.
Click to expand...
Click to collapse
Did you get this resolved? if so, how? My phone got bricked in the middle of update through Smart Switch. Black (seem to be off) screen. None of the key combinations work and when I plug the power cable nothing comes up. I have an appointment at Samsung service center but was wondering how you ultimately fixed yours

mehdi_s82 said:
Did you get this resolved? if so, how? My phone got bricked in the middle of update through Smart Switch. Black (seem to be off) screen. None of the key combinations work and when I plug the power cable nothing comes up. I have an appointment at Samsung service center but was wondering how you ultimately fixed yours
Click to expand...
Click to collapse
Hey man, unfortunately my phone was absolutely trashed and I had to get a new one entirely. Same symptoms as yours, no button combinations worked. I even tried to let the battery drain and charge to turn it back on and it failed. I guess now we know that there is definitely a way to hard brick this phone.
Sent from my SM-G975F using Tapatalk

royhanks3 said:
Hey man, unfortunately my phone was absolutely trashed and I had to get a new one entirely. Same symptoms as yours, no button combinations worked. I even tried to let the battery drain and charge to turn it back on and it failed. I guess now we know that there is definitely a way to hard brick this phone.
Sent from my SM-G975F using Tapatalk
Click to expand...
Click to collapse
wow sorry to hear that. How did Samsung handle warranty? Mine got bricked in the middle of update through Smart Switched. The phone wasn't rooted or anything. Taking it to uBreakifix today.

mehdi_s82 said:
wow sorry to hear that. How did Samsung handle warranty? Mine got bricked in the middle of update through Smart Switched. The phone wasn't rooted or anything. Taking it to uBreakifix today.
Click to expand...
Click to collapse
Well, if you have a warranty and are unrooted, you're good to go. They should just replace it for you. However, I did not have a warranty as I have an international version, and I had to just eat my loss with a side of humble pie.
Sent from my SM-G975F using Tapatalk

royhanks3 said:
Well, if you have a warranty and are unrooted, you're good to go. They should just replace it for you. However, I did not have a warranty as I have an international version, and I had to just eat my loss with a side of humble pie.
Sent from my SM-G975F using Tapatalk
Click to expand...
Click to collapse
I was unrooted was just doing OTA using Smart Switch. I hope they don't make excuses and replace it. Will report back.

mehdi_s82 said:
I was unrooted was just doing OTA using Smart Switch. I hope they don't make excuses and replace it. Will report back.
Click to expand...
Click to collapse
Fingers crossed, man. Do you have a warranty? Let me know how it goes [emoji1693]
Sent from my SM-G975F using Tapatalk

royhanks3 said:
Fingers crossed, man. Do you have a warranty? Let me know how it goes [emoji1693]
Sent from my SM-G975F using Tapatalk
Click to expand...
Click to collapse
Yea bought directly from Samsung

mehdi_s82 said:
Yea bought directly from Samsung
Click to expand...
Click to collapse
Alright, spill the beans. What was wrong with the device?
Sent from my SM-G975F using Tapatalk

royhanks3 said:
Alright, spill the beans. What was wrong with the device?
Sent from my SM-G975F using Tapatalk
Click to expand...
Click to collapse
so took it ubreakifx as it was the only option on Samsung website when I clicked on service. It made me to make an appointment with ubreakifix but It turned out to be completely useless! They looked at it and said probably motherboard need to be replaced so advised me to call Samsung and send it to them for repair. Talked to Samsung and they sent me shipping label so now the device is with them for "repair". I wonder if they will send a replacement device or actually repair. Will report back in a week or so once I get it back

Got the phone back a few days ago. They replaced PMA motherboard and the phone is back to normal. IMEI remained the same. No cost to me as it was covered by warranty

@elliwigy I kinda wonder if since the board was replaced and your IMEI is still the same if there might be something left behind from the engineer firmware that would help with gaining root. Im guessing it was probably fully wiped but who knows.
Sent from my SM-G975U using XDA Labs

Same issue as you guys. Odin update failed and gave me the "recover via Smart Switch" language. Hold down power to restart the phone and screen wouldn't light up again. Cannot believe how fragile Samsung phones are. No actual recovery mode

Do you not get Updates like us with carrier phones on an Unlocked phone?? Never use Smart Switch for Updates.

I like to flash mine with unlocked firmware and never bother with carrier stuff. In any case, I am at the Samsung 837 store in New York because that’s a hard brick. Samsung say they replaced the screen, board, and battery under warranty