Black Screen when calling? - Nexus 6P Q&A, Help & Troubleshooting

Hello,
Anyone else getting a totally black screen when you hit the dial button? I cannot even bring the screen back up to hang up- this is very frustrating. Thoughts?
thanks,
AC

Do you have a screen protector?

Yes.. Glass. Also, it works totally normal when up to a Bluetooth headset
Sent from my Nexus 6P using XDA Free mobile app

aaronc_98 said:
Yes.. Glass. Also, it works totally normal when up to a Bluetooth headset
Sent from my Nexus 6P using XDA Free mobile app
Click to expand...
Click to collapse
I have the same issue on my nexus 6. You can't use screen protectors or thick ones like glass. Maybe its not using the proximity sensor with Bluetooth active.

If your screen protector don't have a cutout for the proximity sensor than that's your problem. The cutout should be on the lower right side of the top speaker. This was a known problem for all the screen protectors including mine. I got a replacement after contacting the manufacture.
Sent from my Nexus 6P using Tapatalk

Even on some plastic films. I just installed Mr Shields and get back screen. But in another thread, someone is using the same protector w/o problems.
This issue also affects many with Nexus 5 or 6, but only after upgrading to 6.0.
Is this a bug? Makes no sense that a thin film over sensor makes it not work. I've never had prox sensor cutouts before on other phones!

Okay, well that must be it. Where is the proximity sensor? Thank you guys.
Sent from my Nexus 6P using XDA Free mobile app

aaronc_98 said:
Okay, well that must be it. Where is the proximity sensor? Thank you guys.
Sent from my Nexus 6P using XDA Free mobile app
Click to expand...
Click to collapse
No offense but do you even read other threads or the posts above? There's been a couple threads regarding the screen issue already, which comes up pretty easily with a Google search.
Then in post #5 of this thread, another member explicitly states where the sensor is. Seriously?
Sent from my Nexus 6P using Tapatalk

Thank you for the helpful posts .. I did a search and came up empty... Reading on the run you can miss some stuff...
Sent from my Nexus 6P using XDA Free mobile app

Install Google Fit. Fixed it for me...

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This pic shows where the proximity sensor is and if that is blocked by any screen protector it will cause black screen when making or receiving calls.

i had this problem you have to remove screen protector or just clean it .something covered the ear sensor

Mine is blocked and works fine. Just install Google Fit.

akenis said:
Mine is blocked and works fine. Just install Google Fit.
Click to expand...
Click to collapse
I install Google and it didn't work

Most tgsp companies are working to get the correct cut outs. Check out the intelliarmor thread over in accessories to see their progress.
My apologies if my last post seemed a bit harsh btw
Sent from my Nexus 6P using Tapatalk

Did u enable all sensors in Fit? What kind of protector do u have?
Sent from my Nexus 5 using Tapatalk

I removed my glass protector and it fixed it, bought one with the proximity already cut out, also explained it to the first person who I purchased my protector off and I got a refund. Bonus

akenis said:
Did u enable all sensors in Fit? What kind of protector do u have?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I had this problem and I don't know why, but this help me.
Do you know why this solve the issue.
I am in android N.

Anybody having this issue WITHOUT a screen protector? I sent my phone in for a microphone repair, and when it came back I started getting this proximity sensor issue. No screen protector, just goes black as soon as I hit dial and there's no getting it back without restarting my phone. A real pain in the ass.

Yep I have that too, after replacing digitiser. No tempered screen on it yet. My guess is the "repairman" put glue to secure the screen down (because no correct tape available, that was my bad) and accidentally glued between the LCD proximity and backing. Just a guess. Going to check back on Monday.

Related

What to look for to make sure my Nexus 7 is perfectly ok?

So I bought the Nexus 7 the other day. I've briefly read about some of the issues affecting the Nexus 7. I don't have the time to go through every single posts in this forum so I'm hoping someone can summarize the issues for me. How can I check to make sure that my N7 doesn't have the screen lift issue? If it's flush with the case then everything is ok right?
Are there any other issues to worry about?
Also, I can't seem to tell whether I have the C60 or the C80 batch. The 6 and the 8 look so similar. Is there any other way to confirm this?
lsquare said:
Also, I can't seem to tell whether I have the C60 or the C80 batch. The 6 and the 8 look so similar. Is there any other way to confirm this?
Click to expand...
Click to collapse
Check the sticker on the box
I wouldn't get too paranoid with potential problems, just look for screen lift, dead pixels and screen responsiveness.
Sent from my Rooted, LazyPanda, White "Destroy Mode" Evo
Screen lift is the most common flaw. It occurs predominately on the left side.
The easiest way to inspect the left side is to look from the right. Hold the device with the right side facing you and look across the glass so the left bezel becomes a silver horizon. If the black display is higher than the bezel at any point, it will interrupt that silver line.
Here is an example of a flush screen, looking across the device from the right side.
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I've attached some photos of units failing this test for comparison.
P.S. Also check the speakers for distortion/crackling at higher volumes. Test the headphone jack as well.
pxlitup said:
Screen lift is the most common flaw. It occurs predominately on the left side.
The easiest way to inspect the left side is to look from the right. Hold the device with the right side facing you and look across the glass so the left bezel becomes a silver horizon. If the black display is higher than the bezel at any point, it will interrupt that silver line.
Here is an example of a flush screen, looking across the device from the right side.
I've attached some photos of units failing this test for comparison.
P.S. Also check the speakers for distortion/crackling at higher volumes. Test the headphone jack as well.
Click to expand...
Click to collapse
Darn, just got my Nexus 7 and mine suffers from screen lift. I assume Google will replace it if I contact them?
Google will replace it but your probably not going to have any more luck. I think most have this issue. In my experience, I popped off the back (it just pops off) and made 3 tiny "washers" out of the plastic from a medicine foil pack. Super easy to do and it is able to pull the screen down nicely. There is a great thread for this with step by steps. Use a plastic spoon or a guitar pick to help pop off a corner get started with taking the back cover off. Once you get a corner up, you can use your fingers to rip it off.
There is 1 screw that is problematic but the other left-middle screw also used a washer on mine (2 on the top and 1 on the lower). Where the screen lifts = screw.
Asus/Google fixes this by simply exluding the screw all-together. So essentially you could remove the screw(s) yourself for a 3-minute fix. I recommend the washer fix first because the screws were there for a reason.
They all have or will have screen lift at some point or another. Could we just give the OP other problems the N7 might have instead of making this thread into another one of the countless screen lift thread already in existences.
I'm still waiting for a screen to fall off the bezel.
Sent from my Nexus 7 using XDA Premium HD app
shook187 said:
They all have or will have screen lift at some point or another.
Click to expand...
Click to collapse
Mine doesn't have this screen lift issue (so far), I don't see how this issue can appear over time if it's related to the screws.
Yer I got this I just saw it today. 3 Mins vs how many weeks to get it back with a bodge fix I think I'll go ahead and fix it myself.
Sent from my Nexus 7 using Tapatalk 2
Amon_Re said:
Mine doesn't have this screen lift issue (so far), I don't see how this issue can appear over time if it's related to the screws.
Click to expand...
Click to collapse
Its not related to the screws. Its related to the adhesive that holds the screen down.
Sent from my SPH-L710 using xda premium
---------- Post added at 09:05 AM ---------- Previous post was at 09:03 AM ----------
Also i would challenge you and say your screen is not perfectly flat to the bezel.
Sent from my SPH-L710 using xda premium
shook187 said:
Also i would challenge you and say your screen is not perfectly flat to the bezel.
Click to expand...
Click to collapse
I can't see anything wrong with it, the edge of the frame is visible under all angles on all sides. If might not be "perfectly flat", but if it isn't, then the deviations are too small for me to pick up with my naked eyes (which are pretty crappy, I admit).
Ah ok so mines a c80 and it has the issue. So should I take some pictures, back open too and then recheck the one they send back to me?
Sent from my Nexus 7 using Tapatalk 2
katamine said:
Ah ok so mines a c80 and it has the issue. So should I take some pictures, back open too and then recheck the one they send back to me?
Click to expand...
Click to collapse
Seeing that some people had their display crack without dropping them whom also had the screen lift issue (there are several threads up here about it) I would probably send it back, but in the end it's your call.
Ok thanks
Sent from my Nexus 7 using Tapatalk 2

Whet is the best screen protecter?

Helo!
I dont know whet screen protecter should i choose???
I thoughet of one of them:
just like glaas, wrapsol, sgp or even somthing else.
Whet do you think i should buy?
P.S
I'm talking about a full protector (back and front).
thank you!
You cured my english orthography complexes.
Try Xtremeguard first. It covers the whole screen and is cheap.
Sent from my Nexus 4 using Tapatalk 2
DforDesign said:
You cured my english orthography complexes.
Try Xtremeguard first. It covers the whole screen and is cheap.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Dunno, they get some really bad reviews on their site. Not fitting nicely, peeling off,..
Bestskinsever.com get the case optimized one if u use cases. I got the full body one so I could have a back glass protector also. I threw the side pieces out though. Ive use lots of protectors over the years these are my favorite by far and they having amazing customer service
Sent from my Nexus 4 using Xparent Blue Tapatalk 2
There is a best screen protector thread, no offense I don't think we need another thread
http://forum.xda-developers.com/showthread.php?t=2066362
heat361 said:
There is a best screen protector thread, no offense I don't think we need another thread
http://forum.xda-developers.com/showthread.php?t=2066362
Click to expand...
Click to collapse
He was asking for suggestions who says that's what he wants if u wanna send him to a thread about all types then so be it. But who says he wants a BSE so if u got a thread to send him to about more types please do so but lets let the mods be mods.
Sent from my Nexus 4 using Xparent Blue Tapatalk 2
At first I bought one from eBay, it wouldn't stay on, lifted off at the edges. It also was missing the cutouts on the top left side. It made the screen look terrible.
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I got a Zagg one from a retailer in the mall and had them put it on. I also have Cruzerlite case, you have to wait a day for the wet application of the Zagg screen protector to dry fully otherwise the case starts to lift the film on the edges.
Sent from my Nexus 4 using XDA Premium HD app
DowntownJeffBrown said:
He was asking for suggestions who says that's what he wants if u wanna send him to a thread about all types then so be it. But who says he wants a BSE so if u got a thread to send him to about more types please do so but lets let the mods be mods.
Sent from my Nexus 4 using Xparent Blue Tapatalk 2
Click to expand...
Click to collapse
What are you talking about that thread has different types of screen protectors, not only bse.I suggested that thread because it may help him make his decision.
heat361 said:
What are you talking about that thread has different types of screen protectors, not only bse.I suggested that thread because it may help him make his decision.
Click to expand...
Click to collapse
My bad lol I thought it read "there is a best skins ever thread" my apologies
Sent from my Nexus 4 using Xparent Blue Tapatalk 2
DowntownJeffBrown said:
My bad lol I thought it read "there is a best skins ever thread" my apologies
Sent from my Nexus 4 using Xparent Blue Tapatalk 2
Click to expand...
Click to collapse
Lmaoo OK no problem
Q
DowntownJeffBrown said:
Bestskinsever.com get the case optimized one if u use cases. I got the full body one so I could have a back glass protector also. I threw the side pieces out though. Ive use lots of protectors over the years these are my favorite by far and they having amazing customer service
Sent from my Nexus 4 using Xparent Blue Tapatalk 2
Click to expand...
Click to collapse
Are you shure this is the best protector?
rz121 said:
Are you shure this is the best protector?
Click to expand...
Click to collapse
Yes I think so. I've tried lots of different screen protectors. I change mine every couple weeks just to keep them completely clear. But of course this is my opinion
Sent from my Nexus 4 using Xparent Blue Tapatalk 2
FGHKRT said:
Very thank you for your message, I hate a mobile phone is no bad screen and look very dirty appearance, that will make the person's mood is very bad
Click to expand...
Click to collapse
Another cool feature of wet application protectors fill in lots of minor scratches and makes your screen look better.:thumbup: over time I've gotten better at putting them on but even my first looked better then 100's of times I've put a dry protector on.
Sent from my Nexus 4 using Xparent Blue Tapatalk 2

[Q] Remove paint from stock screen protector

Is where a safe way to remove paintings from stock screen protector? I mean plus, minus and power sign:
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ToLive2010 said:
Is where a safe way to remove paintings from stock screen protector? I mean plus, minus and power sign:
Click to expand...
Click to collapse
thats not meant to use as a screen protector for your daily use, its packaging. youre supposed to take it off.
simms22 said:
thats not meant to use as a screen protector for your daily use, its packaging. youre supposed to take it off.
Click to expand...
Click to collapse
Thanks for reply, but I don't see any advantages of taking it off. Applying screen protector without bubbles is a hard procedure and I will do it only when stock protector needs to be changed.
ToLive2010 said:
Thanks for reply, but I don't see any advantages of taking it off. Applying screen protector without bubbles is a hard procedure and I will do it only when stock protector needs to be changed.
Click to expand...
Click to collapse
ive had my phone since middle of january. i have it uncovered, completely naked, no case whats so ever, and my screen is perfect, without any scratches. and im not that careful :angel:
Fork out some cash and get a decent screen protector. I do not have to deal with bubbles from screen protector for a long time. You can try Spigen or Skinomi. I use iloome tempered glass.
The texture of that plastic sheet that come with the phone isn't even very good for touch usage.
You can try watered down acetone to remove the paint maybe.
simms22 said:
ive had my phone since middle of january. i have it uncovered, completely naked, no case whats so ever, and my screen is perfect, without any scratches. and im not that careful :angel:
Click to expand...
Click to collapse
Gorilla glass for me is very strange. It can be scratch by nothing. Really, I very careful with my phones (full covered case and so on) and when I found a big scratch on display I can't find any reason of it.
eksasol said:
Fork out some cash and get a decent screen protector. I do not have to deal with bubbles from screen protector for a long time. You can try Spigen or Skinomi. I use iloome tempered glass.
The texture of that plastic sheet that come with the phone isn't even very good for touch usage.
Click to expand...
Click to collapse
For me it is pretty good. I've already ordered a new screen protector.
This is all is off topic, does anybody have thoughts how to remove the paint
acetone. or a product called "Goof Off" www.goofoffproducts.com
ToLive2010 said:
Gorilla glass for me is very strange. It can be scratch by nothing. Really, I very careful with my phones (full covered case and so on) and when I found a big scratch on display I can't find any reason of it.
For me it is pretty good. I've already ordered a new screen protector.
This is all is off topic, does anybody have thoughts how to remove the paint
Click to expand...
Click to collapse
Gotta love how nobody actually answers the question. They just tell you what they would do... I also still have the "packaging". Never thought to try to get rid of them. I'll try nail polish remover when I get home and let you know.
Sent from my Nexus 4 using XDA Premium 4 mobile app
lbingham said:
Gotta love how nobody actually answers the question. They just tell you what they would do...
Click to expand...
Click to collapse
look one post above yours
simms22 said:
look one post above yours
Click to expand...
Click to collapse
Lol. Dude, you posted while I was replying/ordering food! not fair
Sent from my Nexus 4 using XDA Premium 4 mobile app
---------- Post added at 07:32 PM ---------- Previous post was at 06:47 PM ----------
Nail polish remover did not work.
Sent from my Nexus 4 using XDA Premium 4 mobile app
lbingham said:
Gotta love how nobody actually answers the question. They just tell you what they would do... I also still have the "packaging". Never thought to try to get rid of them. I'll try nail polish remover when I get home and let you know.
Sent from my Nexus 4 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I have already tried nail polish remover and nothing Will try acetone carefully.

[Mod] Made speaker grills black

So................
Here is the story:
I dented the back of my HTC One and literally could not believe it. I had only had it for a week and im so careful with my phones.
So I tired a few ways to remove the dent without taking the phone apart. Like heating the dent up and then putting something cold on it. This helped a little bit however I could still see this dent starring at me. So I took drastic measures.
I tried to take the phone apart. This didn't work to well and I ended up scratching up the speaker grills in the process.
So now my beautiful new One has a dent in the back and scratches on the grills on the front. I felt like crying.
I decided to take the hard decision to try and cover these scratches up and decided to spray paint the grills matte black.
This is how it turned out:
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Looks quite stealthy however I feel it could be better so I'm going to try and see if I can get some dark glass cut in the same shape and replace the grills.
Still have my dent, but I guess I'll have to live with it.
Hi reeco, plz have a look at slickwraps. They got good skins for speakers also
I do like the black give a very different look
Sent from my HTC One_M8 using XDA Premium 4 mobile app
You should put a case on the phone now, I think it would look sick with the black grills, and it would cover up your dent
Sent from my HTC One_M8 using XDA Premium 4 mobile app
You covered the sensor with the paint
Hot heat and dry ice may pull the dent back out.
sig-239 said:
Hot heat and dry ice may pull the dent back out.
Click to expand...
Click to collapse
Yea I tried that as mentioned above it worked a little, but it's still visible unfortunately.
I have a slickwrap front and back skin coming so hopefully this will help.
Yea I also did cover up the sensor, but I always use my phone at a constant brightness so no biggie.
I'm hoping some 3rd party grills will show up on ebay soon. Hopefully in black. Because it looks awesome.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Is the proximity/light sensor working properly? It seems to have been covered by the paint!
Sent from my Nexus 5 using Tapatalk
No it doesn't work
Sent from my HTC One_M8 using XDA Premium 4 mobile app
reeco said:
No it doesn't work
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Paint stripper and a Q-tip?
You can also just buy this http://www.aliexpress.com/item/Replacement-for-HTC-One-M8-Rear-Housing-Gray/1783176525.html
Or here http://www.etradesupply.com/htc/android-models/htc-one-m8-replacement-parts.html
Its sooooo easy to replace it on the M8. And this girl can help you --> https://www.youtube.com/watch?v=UxpZmBOLeoo
What's the material type you used? Black faux leather?
no offense. but the phone is beautiful already. that's pretty ugly :crying: and you painted over the sensor? I would have left the scratches lol. or buffed them out
alwin006 said:
You can also just buy this http://www.aliexpress.com/item/Replacement-for-HTC-One-M8-Rear-Housing-Gray/1783176525.html
Or here http://www.etradesupply.com/htc/android-models/htc-one-m8-replacement-parts.html
Its sooooo easy to replace it on the M8. And this girl can help you --> https://www.youtube.com/watch?v=UxpZmBOLeoo
Click to expand...
Click to collapse
Peace of mind knowing its that easy to swap grills and housings.
Sent From My HTC One (M8)
dvsk69 said:
Is the proximity/light sensor working properly? It seems to have been covered by the paint!
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
lolololol
I agree, the black makes it look really good in you pictures.
You might want to try this icarbon skins
Sent from my HTC One_M8 using Tapatalk
Does anyone make clear protectors for that area?
It looks like that area is soft and is prone to scratches so a clear protector on that area sounds like a good idea
Especially if you are like me and have a a screen protector and also in a case it leaves those areas exposed
---------- Post added at 09:53 AM ---------- Previous post was at 09:53 AM ----------
nxsone said:
You might want to try this icarbon skins
Sent from my HTC One_M8 using Tapatalk
Click to expand...
Click to collapse
That doesn't look too bad aye
This is the way to go http://www.slickwraps.com/HTC-One-M8-Wraps-Skins-s/766.htm
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Thanks for posting the pics! I also did this last night - partially because I messed up one of the grille holes while trying to clear them out, and partially because I thought it looked interesting. I went with a matte paint too from Tamiya (model paint). I like the matte texture to prevent smudges and it's working great for that (especially the top one when I put it up to my ear!). Cut a couple of pieces of masking tape to cover the sensor window and camera lens so everything works fine. I only put a couple of coats on so that the grilles still look flat. Turned out pretty decent I think

[Problem] Front Facing Camera

Hey all, I've just noticed that my front facing camera has got half the lense covered by what looks like the shutter. ..... I haven't dropped the phone or anything either...
Any advice on what I can do? Thanks
skrapi said:
Hey all, I've just noticed that my front facing camera has got half the lense covered by what looks like the shutter. ..... I haven't dropped the phone or anything either...
Any advice on what I can do? Thanks
Click to expand...
Click to collapse
Same here, it sucks. Haven't dropped my phone either, what did you do?
Front camera
rufolangus said:
Same here, it sucks. Haven't dropped my phone either, what did you do?
Click to expand...
Click to collapse
Same problem, lens half covered , there's a black part semms pulled down!!!
It's getting worse.
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Sent from my SM-G900F using Tapatalk
ya mine acquired this issue between yesterday and today. and it's half way across the lens. I was on a video call yesterday. it's almost like it got warm and something shifted and is stock over top of it now...................... I'm hella impressed to say the least
I haven't dropped my phone either. it's in an element case recon pro. yesterday was the first time using my front facing camera. was in a hangouts video call for about 20 minutes. now this. wtf..\\
mine is one of the made in china variants, not made in korea. first time I've had one from china, all other 8 of my samsungs galaxy s or note phones have been from korea...
Hmm...... It sucks. As it's now getting worse too.
Sent from my SM-G900F using Tapatalk
Sent from my SM-G900F using Tapatalk
Mine is right across the middle.
Sent from my SM-G900M using XDA Premium 4 mobile app
Had the same thing happen to me.
Didn't drop it or anything. Getting it replaced by warranty.
If you rooted you can always get third party insurance.
Sent from my SM-G900T using Tapatalk
ALaz502 said:
Had the same thing happen to me.
Didn't drop it or anything. Getting it replaced by warranty.
If you rooted you can always get third party insurance.
Sent from my SM-G900T using Tapatalk
Click to expand...
Click to collapse
I bought mine from Expansys. I had to change roms just to get LTE on the LTE model. so I voided my warranty by default. They offered to swap the handset, but I think they don't realise the g900m they sell doesn't ahve lte enabled, even after the OTA update. so I get to live with it. It's slowly shifting. eventually it will be away from the image sensor
I just really hope it's nothing to do with the water resistance. I'm already considering this may last samsung phone after 9 different galaxy s/note phones... luckily I don't typically bring it in water with my so it's not that big of a deal, but if it does happen and it leaks there.. samsung will be dead to me.
Mine was literally in the middle yesterday. So maybe by tomorrow it will be clear again. It's definitely related to heat. Either that or it wasn't glued in the first place.
Sent from my SM-G900M using XDA Premium 4 mobile app
It started at the top like the other images I see. Yesterday I could see image on either side of the shifting piece, but it was literally dead centre.
Sent from my SM-G900M using XDA Premium 4 mobile app
I had the same problem when I had the note 3. In the end I took it apart then peeled off the rubber ring and placed it back around the front camera correctly. Was pretty easy. Not sure on S5 though. If you have warranty, use it.
Sent from my SM-G900H using XDA Premium 4 mobile app
*boy*racer* said:
I had the same problem when I had the note 3. In the end I took it apart then peeled off the rubber ring and placed it back around the front camera correctly. Was pretty easy. Not sure on S5 though. If you have warranty, use it.
Sent from my SM-G900H using XDA Premium 4 mobile app
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ya, I've been debating about doing this tbh. I've changed glass before in other peoples' phones.. but I always had a new piece to replace the broken piece.. basically a spare.. I dont' have a spare if I mess up heh. ya I'll probably do this later. and maybe re-glue it lol...
I'm going to try this now heh.. will report back shortly. I took a look at a video online and it appears that the ring is accessible once the glass is removed...
---------- Post added at 05:28 PM ---------- Previous post was at 04:47 PM ----------
so I just took that little o-ring out. wtf is it there for? lol, it was almost off the lens anyway. I only pried it open enough to get a needle in and take the ring out, I didn't take the whole thing off. I doubt it's as water resistant but who knows...
ADDITION: so it appears to narrow the field of view slightly. I don't take selfies, I may have a hangouts video call once a week (usually on my computer, but if I'm out I'd like to be able to do this..). I notice if my finger goes over the edge of the top of phone (but not over lens) it pics up my finger, where as it wouldn't have before.. big deal. I'd rather not have to take it apart again, so the ring is gone lol.
I hit it with the hair dryer once after pressing it down... going to do it again shortly, its' completely cooled. just hitting it again to be on the safe side. didn't cause any damage to phone so was rather easy just make sure to be patient. I had pry tools from old phones, but I wouldn't recommend taking the entire glass off with it...
Thanks for getting back to us and telling us how you got on.
Sent from my SM-G900H using XDA Premium 4 mobile app
You're welcome!
Sent from my SM-G900M using XDA Premium 4 mobile app

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