I did some testing with phone call audio after I read somewhere that the back noise canceling mic might be causing the problem.
I called myself from a land line, muted the mic on that phone, and answered with my N6P. I listened on the land line and talked on the N6P. My voice sounded real muffled. I then covered the back mic up with my finger and the voice quality went up 10X. I did this multiple times.
To make sure the back mic was not damaged I took a video of myself talking to test the mic quality. Upon playback, the sound was great. This leads me to believe that my mic hardware is not at fault here.
Do others have this issue? It seems like a software issue relating to phone calls only. Thanks for any info/experience!
I have issues when doing speakerphone and video calls with Hangout. I have to talk into the top speaker grill for the other side to hear me. If I move the phone away just 1 feet, my voice gets canceled out and the other side can't hear me.
oilfighter said:
I have issues when doing speakerphone and video calls with Hangout. I have to talk into the top speaker grill for the other side to hear me. If I move the phone away just 1 feet, my voice gets canceled out and the other side can't hear me.
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I wonder if you cover they back mic if that will improve your speaker phone experience. This kind of confirms to me that it is software. I wish we could turn the noise canceling software off just for calls. I mean, I want it but not if it will cause problems for phone calls.
I guess for now I will just cover the back mic with my finger during calls. Is there a website where we can report bugs for the N6P specifically?
No news on this? Renders speaker calls on Hangouts, Viber etc useless.
Related
I have a samsung fascinate and when your in a call driving down the road with the window cracked the other end hears a crackling sound real bad. Is there any solution to this problem, thanks.
The same thing happens if it's just windy out. There doesn't seem to be any noise cancellation going on at all with the audio input.
Alright so anytime I call someone the callback quality is horrid! I do install roms on my phone but I didn't think that would of caused this terrible phone call back. The speaker phone works fine. When I talk to people on the phone, they sound like they're talking in a tunnel very quietly. If I turn the volume up, it sounds high pitched and hard to understand what they're saying. Is there any way to fix this?
that happen to me theres metal flakes in the speaker took to sprint replaced speaker for 35 dollars
Does anyone else have the problem where the other person can't hear you when you use a pair of headphones while in a call? When removed, they can hear me fine. I'm hoping that this is a software issue that can be resolved in an update. If not, then i want to return it before my remorse period is over.
I am having distorted sound - other party hearing it unclear and distorted..
looks like a hardware issue.. tried with 2 earpiece... no luck.
I'm actually starting to wonder about that. It may actually be a software/driver issue. I was on the phone yesterday and decided to do some testing. Unplugging them and plugging them back in provides perfect audio to the other person for a few seconds before going back to garbage, as does muting and then un-muting the microphone when in a call. Something I've noticed about the microphone is that the gain seems to be set too high - try to make a recording of cars going by - guaranteed clipping (don't have the volume too loud or you could blow out the speaker you're listening to it on).
rr5678 said:
Does anyone else have the problem where the other person can't hear you when you use a pair of headphones while in a call? When removed, they can hear me fine. I'm hoping that this is a software issue that can be resolved in an update. If not, then i want to return it before my remorse period is over.
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I ran into the same issue. However, the headphones I was using didn't have a built in microphone. I discovered that if I plug in headphones that lacked a built-in mic, the phone switches its internal microphone's gain to the gain it would use if you were holding the headset to your ear. I held the microphone in close proximity to my mouth and that solved the issue.
I guess this would be a software issue.
KlipperKyle said:
I ran into the same issue. However, the headphones I was using didn't have a built in microphone. I discovered that if I plug in headphones that lacked a built-in mic, the phone switches its internal microphone's gain to the gain it would use if you were holding the headset to your ear. I held the microphone in close proximity to my mouth and that solved the issue.
I guess this would be a software issue.
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That's exactly the testing I did and exactly what I was thinking. Now to wait for LG or Google to fix it.
Another experiment you might try would be to put your finger over the secondary microphone on top of the phone and see if that makes a difference. (My guess is that the reason your voice comes through softly with the headphone plugged in is that the phone is still doing background noise suppression, which works by taking the difference between the main microphone, which picks up your voice plus ambient noise, and the secondary microphone, which mostly picks up just the ambient noise. When your mouth is far away from the phone, your voice is equally loud in both microphones, so the difference doesn't yield much voice signal. If your voice comes through louder after stopping up the secondary microphone, that would confirm this explanation for the problem.)
wmm said:
Another experiment you might try would be to put your finger over the secondary microphone on top of the phone and see if that makes a difference. (My guess is that the reason your voice comes through softly with the headphone plugged in is that the phone is still doing background noise suppression, which works by taking the difference between the main microphone, which picks up your voice plus ambient noise, and the secondary microphone, which mostly picks up just the ambient noise. When your mouth is far away from the phone, your voice is equally loud in both microphones, so the difference doesn't yield much voice signal. If your voice comes through louder after stopping up the secondary microphone, that would confirm this explanation for the problem.)
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Next time I'm in a long phone call where I am using headphones, I'm going to try that. It could be possible.
wmm said:
Another experiment you might try would be to put your finger over the secondary microphone on top of the phone and see if that makes a difference. (My guess is that the reason your voice comes through softly with the headphone plugged in is that the phone is still doing background noise suppression, which works by taking the difference between the main microphone, which picks up your voice plus ambient noise, and the secondary microphone, which mostly picks up just the ambient noise. When your mouth is far away from the phone, your voice is equally loud in both microphones, so the difference doesn't yield much voice signal. If your voice comes through louder after stopping up the secondary microphone, that would confirm this explanation for the problem.)
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This appears to be what is happening. The top mic is doing noise cancelation for the bottom mic.
I called a friend and plugged in headphones. When I didn't cover either mic, she said I was quiet (because the phone thought I was background noise). When I covered the top mic, she could hear me fine.
At this point, I'm inclined to say this is a software issue because the phone app can switch between microphones and which one is used for background noise cancelation. (Putting the device in speaker mode appears to use the top mic only.)
Sent from my Nexus 10
That's good confirmation -- thanks for running the experiment. Maybe I'll put a little wad of putty in the car to stick over the top microphone while I'm driving!
I noticed that when I was playing with Snapchat and was trying to record music from my earbuds that the best place to hold my earbud was next to the hole on the back of the phone and that when I held the earbud next to the speaker on the front (specifically the bottom one) the audio from the headphones was almost inaudible. This seemed pretty weird to me since when I talk to people it's usually into the bottom part of my screen and not the back of the phone... Regardless, when I switched to the mic on the back it was equivalent to hearing the music directly from the earbuds. Any reason for this?
My microphone wasn't working that well..everybody I talked to on the phone said I sounded muffled . I got a replacement today. You have to notify project Fi
It's a common problem, RMA won't fix it as it is a software issue.
It happens because of noise-cancellation being set to too aggressive. You can't change it without root, so we'll just have to wait for Google to fix it via patch.
Hey fellas,
So the call quality on my g4+ absolutely sucks. It doesn't matter if I am using the cellular network (for voice calls) or WiFi (Skype, Duo etc.). People always complain that either there is a lot of static or as if I am talking from an extremely windy location (No I'm not actually in a windy location). And the funny thing is that the problems are the same on both networks, which leads me to believe that it could be a local problem. Maybe something with the microphone or the voice cancellation or perhapps the radio on the device ? Listeners also complain that my microphone is too silent. For video calls, I literally have to put my mouth next to the mic for the other side to listen to me properly.
I have tested my WiFi connection by placing same calls on Skype using G4 plus and my G1 one after another. Not a speck of noise in the G1.
Now I bought this device in India and am currently in Germany which makes approaching customer service a bit tricky.
Has anyone had problems like this? Any suggestions or fixes? BTW, running a stock device with no custom changes whatsoever.
I wouldn't say for sure but maybe it's cause the in-call audio and loudspeaker both use the same speaker.
Or something to do with your network provider? Perhaps?
But like I said, I am not sure if this might be a reason for poor call quality.
from Moto™ G⁴ Plus (XT1643) running BeanStalk 6 ROM
I am leaning on striking off network issues as the same SIM and WiFi result in clear voice on my 1st gen G. I just went through resetting network settings first and the whole device finally, but to no use.
Can anyone share how their mic works during a video call. Is it loud enough from around 15cm distance for the other side to hear them properly? Just want to make sure that it's not a general device problem.
OK, so I have isolated the problem to be (mostly) in phone's mic or its noise cancellation. I say this because when I use a headset mic, the world is noise-free again.
Does anyone have an idea if noise cancellation works when using the headset mic? If yes, then I guess the only solution to my problem would be to get the mic replaced.
pratik11 said:
OK, so I have isolated the problem to be (mostly) in phone's mic or its noise cancellation. I say this because when I use a headset mic, the world is noise-free again.
Does anyone have an idea if noise cancellation works when using the headset mic? If yes, then I guess the only solution to my problem would be to get the mic replaced.
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Do you use a body cover?because some covers can also cover the noise reduction hole.
anhoxhrs said:
Do you use a body cover?because some covers can also cover the noise reduction hole.
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I do yes. But I have checked that already. Removing the back cover doesn't help
I tried recording video and audio today as well. Its a lot more noise/static than my voice. And given that no one else is experiencing this, I am beginning to believe that it is a mic issue with my device.
pratik11 said:
I do yes. But I have checked that already. Removing the back cover doesn't help
I tried recording video and audio today as well. Its a lot more noise/static than my voice. And given that no one else is experiencing this, I am beginning to believe that it is a mic issue with my device.
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Lol,then i would suggest visiting service center.