Database Users

[Q] Email not auto checking?

Have a weird problem. Got the Epic on release day, set up my two emails that I want to be able to check from the phone, a POP3 account and a Gmail (that is not associated to the phone to sync).
Both are set to auto check for new mail every 5 mins. Everything worked great for about a day, but then stopped.
Neither email account is auto checking for mail regardless of the frequency I set it to. 5 mins, 10 mins, hourly, etc.
If I go into the inbox however for one of the email accounts it seems to instantly check for new mail and then all the messages show up.
Any thoughts?
Thanks in advance.

Ok, after doing some Googling and coming across a comment on some random site I did a little test.
I have two email accounts configured, and both were set to check every 5 minutes. It seems that the stock email app has some kind of issue initiating more than one email check at a time, so if you have multiple accounts and have them set to the same check frequency, it breaks. I left one account at 5 minutes, set the other to 10 minutes, and they both were able to receive test messages I sent.
How retarded.
Hopefully there will be a fix for this at some point.

Mine is doing this too! however i do have them on different times. i haven't got a notification i got email i have to click email then it loads the messages?
Any way to fix this?

Exactly what mine was doing but putting the frequency check times at different times 5 min & 10 min seemed to have fixed it.
I just sent two more test emails to make sure it wasn't a fluke and will report back if it did indeed fix mine or just happened to work once after I had rebooted the phone.

Hmm,..previous test was a fluke maybe affected by having gotten an SMS around the same time...
Mine is still broken.

I have found that the email app must stay running in the background in order to sync additional mailboxes other than the default gmail account. Make sure any task killers are configured to ignore the email app. Using the Home key to exit mail works for me. YMMV!
Sent from my SPH-D700 using XDA App

I don't have any task killers installed, but I do exit the mail program with the back button.
I'll try starting it up, and then just exiting using the home button to see if that changes the behavior.
I'll report back the results.

ddialogue said:
I have found that the email app must stay running in the background in order to sync additional mailboxes other than the default gmail account. Make sure any task killers are configured to ignore the email app. Using the Home key to exit mail works for me. YMMV!
Sent from my SPH-D700 using XDA App
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Click to collapse
i let it run and didn't end it and it still didn't work i just have my email. i just forwarded my aol to gmail and now i dont have have to worry about it.

im having the same issue... This could be a deal breaker for me
Also the damn battery takes 4 hours to fully charge

Ok, leaving the email app running in the background by using the home key to exit it vs the back key made no difference. Still doesn't refresh the inbox until you open the email app up and go into it.
This sucks.

Anyone?
Sent from my SPH-D700 using XDA App

Sorry, posted in wrong thread! had 2 open and picked the wrong one.

badblowntie said:
My Battery life sucks also, am trying a few things now to see if anything makes a difference. I removed Fring, did the on/off airplane mode thing, and am running the Juice Plotter to see if anything changes. only 4 to 5 hours of average use that my Hero could handle kills this battery!
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How is this relevant to the topic?

i have 2 yahoos and a gmail and they are all updating fine. who is the provider of this email service?

One is a Gmail account the other a POP3 that had no issues over the last 5-6 years on WinMo using Sprint, nor on Android on my old Touch Pro, so that isn't the issue.
After roaming around the net a bit, it seems this a fairly widespread issue with no known fixes yet.

I also have this issue, and its quite frustrating. I have email accts for hotmail, gmail, yahoo, and aol. The only one that gets mail properly is the hotmail account, since it's set up using ActiveSync. The others often don't show as getting new email for about a day or so unless I manually go into each account. Only then will it realize there are new messages.

I too am having the same problem. My default e-mail is a comcast account set up to check every 5 mins. My 2nd acct is a gmail acct set to check every 30 mins. Coming to this phone from a blackberry and my curve would get the e-mails faster than my PC's outlook would.
I rooted my wife's EVO the day she got it bc she hated all the pre-loaded sprint bs. I'm in the same boat with my epic, but i'm hesistant to root it and load an Android 2.2 rom because i want to wait for bugs like this to be fixed.
I'm also getting a pop-up error msg on my epic about 4-5 times per day that says something along the lines of "unable to connect to network", even though i have service on the top "taskbar". The pop-up gives me the option to retry or cancel. Either selection doesn't seem to do anything. I have wi-fi, 4g, gps, and bluetooth turned off for battery life. I don't know if this could correlate to the e-mail syncing problem so I figured i'd toss it out there.
You know, the frustrating thing is I sit here and wait for months for this phone to come out and then they have all these problems with it. My wife's HTC EVO hasn't had a single problem since day 1 and she got it on release day too. The only thing good i can say about this epic compared to the evo (with exception of the slide out keyboard) is the battery life is marginally better on standby.
Subscribing to see what the fix is...

A lot of sites are rumoring there being some type of OTA update near the end of September. Some say it will just e fixes and patches for 2.1 for things exactly like this, others are crossing their fingers that it may be Froyo.
Either way, as long as it fixes this issue I'll be happy...so we'll just have to cross our fingers, wait and see.

lately my e-mail checking has been getting worse, sometimes not even syncing certain items. i went into settings and compared the send receive port #'s to the ones set up in my outlook, and the settings were all wrong as well as the port #'s. I changed them all to match my outlook and now everything is working fine for the moment. time will tell if this was the problem.

I'd be surprised if that fixes it for you.
I know that isn't the issue with mine. All of my manually configured server settings are correct and it still does it.
Crossing my fingers this will be patched/updated at some point, but until then I have MailDroid installed which is getting new mail notifications perfectly. I don't really like MailDroid as much as the integrated client, so whenever MailDroid lets me know I have an email, I just go into the stock email client and manually refresh to read/reply/etc.

Exchange ActiveSync Push not working, HELP!!

I've found several threads, but none of which seem to help. I can't get my exchange account to "push" my email. I've turned on every option known to man to allow this to happen, but it just isn't happening without me having to refresh. Push works with my other two non-exchange accounts and it worked fine with my old HTC One M7. Any ideas?

I am having the same issues (exchange server not pushing email, have to manually refresh) plus phone is very warm and battery drain since the email is not getting pushed and I think the email app is trying to sync with the exchange servers and draining the battery. But email works (exchange push) with my previous phone galaxy s4 update to 4.4.4 with no problems

pss3054b said:
I am having the same issues (exchange server not pushing email, have to manually refresh) plus phone is very warm and battery drain since the email is not getting pushed and I think the email app is trying to sync with the exchange servers and draining the battery. But email works (exchange push) with my previous phone galaxy s4 update to 4.4.4 with no problems
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Click to collapse
So, can anyone help us?

I get this problem a lot with gmail, yahoo, and hotmail. Sometime it works, sometimes it doesn't. The only good news is that the new Gmail app (coming soon) will be able to handle multiple accounts from Yahoo, Hotmail, and Exchange. So hopefully that will be a better app than Samsung's mail.
PS> If you set it to retrieve every X minutes it will work, but it will waste more battery than push.

Ok, it's been a couple of weeks, so I thought I would ask again. Does anyone have a suggested solution to this? Am I the only one having problems with email not being "pushed" to my phone via ActiveSync? In doing a google search I see that this has historically been an issue, but there is no solution?

volrus said:
Ok, it's been a couple of weeks, so I thought I would ask again. Does anyone have a suggested solution to this? Am I the only one having problems with email not being "pushed" to my phone via ActiveSync? In doing a google search I see that this has historically been an issue, but there is no solution?
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Been using the new Gmail 5.0 app, it handles multiple accounts nicely. It doesn't use push, but checks every 15 mins. Overall I like it more than the Samsung email app, so I am using Gmail now. I deleted all the accounts from the Samsung app. I've also noticed an improvement in battery life (subjective).

I have the same issue
Hi all, it's been a LONG time since I've been over here. I recently got the Note 4 as a Christmas present from the wifey, she knows what I like. Probably helps that I've had every Note so it's a safe guess on her part. Yesterday I received the push update from AT&T which took it up to 4.4.4. Well, since that my push email works when it wants to. It will eventually push it but it could be anywhere between 15 minutes and 2 hours. This is unacceptable for me as I own a custom networking company that has jobs in all timezones and I need to get my emails immediately.
I have done all of the regular "troubleshooting" steps including wiping my phone and starting from scratch with nothing installed but the stock email. I even changed the SIM. All of the push/sync settings are enabled......ALL of them.
I would LOVE to use my Touchdown app which I basically keep on my phone now for the server search feature but don't use it for notifications because it doesn't show the email content on my Gear S. The only app I know of that shows that email content on the Gear S is the stock email app (PLEASE CORRECT ME IF I'M WRONG).
Has anybody found a resolution to this? I haven't rooted my phone since my Note 2 but before that I'd been hacking them since these threads at XDA were WinMo only. I'll gladly put a new ROM on if I can get my email working and pushed to my Gear S again. Does anybody have any recommendations that may save me some time poking around?
Thanks for listening to my long winded story. I've been told I write too much. Happy holidays!

use maildroid app.

I have no problems with my MS Exchange account pushing the new emails. I remember reading in the MS Exchange set up instructions that if you set it up as a POP rather than an Exchange account the calendar & task functions will be disabled. Knowing that an Exchange account can be set up as one or as a POP email account I would make certain you have it set up as an Exchange account and not a POP account. Not sure if that has anything to do with the push feature but I thought it would be worth mentioning.

My Exchange email through the Samsung email app works fine and push email works. It's worked on every Samsung phone I've had on every rom I've tried so I guess I'm of no help.

volrus said:
I've found several threads, but none of which seem to help. I can't get my exchange account to "push" my email. I've turned on every option known to man to allow this to happen, but it just isn't happening without me having to refresh. Push works with my other two non-exchange accounts and it worked fine with my old HTC One M7. Any ideas?
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Sprint Note 4/Exchange 2010
I have also been seeing inconsistent results with exchange push email as to the timing of received messages. I was also seeing the battery drain issues associated with exchange push. Although I noticed the battery drain was worse while using cellular data as opposed to wifi. I have only been using the samsung email app with stock NK2, with Hybrid X, and BobCat roms. Same results on all roms. I have repeatedly gone thru the steps of deleting phone thru webmail, delete account on phone after force stop of exchange and email apps and resetup, added account thru email app instead of thru accounts. If I saw it in a forum I tried it. I do primarily use wifi whenever possible. I did confirm it was only exchange push causing my issues as I could set to 15 minutes or manaual and not see the battery drains.
i also had a Nexus 6 along with other devices prior to this phone and push worked just fine.
So yesterday I took the plunge and loaded MailWise. My phone is now using push and is working great. As it has on other phones/devices I have had. Not seeing huge battery drain even on cellular data. Yes, it is possible to see data icon stop running constantly on cellular data after all with this phone. 6 hours off charger today and still at 90%. Prior I would have been pushing 60% range. Receiving email notifications on phone either prior to my desktop outlook or at the same time. Which is normal. Specifically tested by sending messages to my exchange account using gmail and yahoo while having desktop outlook open and running.
I did notice thru webmail that my device now shows up as Android instead of SAMSUNGN910P
Hope this can help others

Gmail not pushing emails on my 6p

Hi all,
Apologies if this is the wrong place to post this but u couldn't find a relevant forum... On my 6p my Gmail all is not pushing email notifications through to me live a they come. I am having to open the app up and then pull down to refresh the app and then they will all appear.
If I leave it long enough eventually they will all come through. For example the other day I left it too see what would happen on a weekend day and at around 4pm my email went from nothing to flooded with emails going back as far as 5am.
If I use inbox it works fine but I prefer the Gmail app. I have even gone to the lengths of factory resetting my phone to see if that helps but it didn't.
Does any one know a fix for this please? Thanks in advance for any help.

yea it's a known issue. Google says they are working on it..
https://productforums.google.com/forum/m/#!topic/nexus/Ayd_1TOemSE
https://code.google.com/p/android/issues/detail?id=197805

For info, this seems to plague other devices running marshmallow. Same thing with my Xt1092.

zolah said:
Hi all,
Apologies if this is the wrong place to post this but u couldn't find a relevant forum... On my 6p my Gmail all is not pushing email notifications through to me live a they come. I am having to open the app up and then pull down to refresh the app and then they will all appear.
If I leave it long enough eventually they will all come through. For example the other day I left it too see what would happen on a weekend day and at around 4pm my email went from nothing to flooded with emails going back as far as 5am.
If I use inbox it works fine but I prefer the Gmail app. I have even gone to the lengths of factory resetting my phone to see if that helps but it didn't.
Does any one know a fix for this please? Thanks in advance for any help.
Click to expand...
Click to collapse
Try going to "App Notifications" and select "Priority"

For me, it needed to be whitelisted in the battery optimization menu. It seems like doze or app standby is killing the app.
Sent from my Nexus 6P using Tapatalk

It's funny, I can't seem to get mine to update the main account on the phone but every other account on the app sends push notifications. My work and school emails actually notify me of emails but my Gmail account just wont work...

I been noticing the same thing on my 6p looks like once you open Gmail it starts pushing after that.

SX86 said:
For me, it needed to be whitelisted in the battery optimization menu. It seems like doze or app standby is killing the app.
Sent from my Nexus 6P using Tapatalk
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Tried that and no change. The only push notifications are if I sign out and then sign in to another phone!

My Gmail (v6.01....) was working perfect until I updated to the lastest build (MHC19I), then Gmail stopped pushing notifications. I read on the google forums in the link posted above that reverting back to Gmail version 5.7... would fix this problem and it did. So, I turned off auto-updates for Gmail and will remain on version 5.7 until Google fixes this issue.

I stopped receiving email notifications!

Sometime within the last week, I noticed that I stopped receiving email notifications on my phone. I can still retrieve email manually (both through Inbox and the Gmail app), but unless I open the app it won't refresh. I've tried messing with the notification settings - none of which were turned off or disabled - and I've even removed and re-added my Google accounts. No effect!
I'm not sure what else I should be trying, or why this would even be occurring. I haven't noticed any other apps giving me the same issues; for instance, Facebook and my Twitter client (Fenix) both continue to push notifications just fine. Any advice on what I could try next? Thanks in advance!

Have you wiped data of Google play services by any chance? That will cause this every time without fail.
It should sort itself out eventually, I found a good article describing what happens when Google play services data is wiped and it causes mayhem with syncing your Google account.
Sent from my Nexus 6P using Tapatalk

I know I have before, but I don't think it was recently. That's really good to know now! I'm contemplating just doing a full wipe because all these tiny problems are starting to get at me. Removing your Google account plays havoc with apps now.

I used to have this same issue when I used Inbox on my last device and never really came across any fix while searching for answers. Never had it happen with Gmail, so that's odd you're having that same issue. Only thing I can recommend is trying another email app. I use BlueMail now and have no issues with not getting notifications.

With app issues, specially with Google Apps, I recommend rebooting to Safe Mode and testing the app.
1. Hold Power Button until Power Off shows.
2. Hold Power Off until "Reboot to Safe Mode" appears.
3. Click "Reboot to Safe Mode".
4. See if the issue persists.

Check the sync
Also, check if you jave restricted the background data at the data usage

I checked everything you guys recommended, nothing seemed to help. In a rage I factory reset the phone, and everything is peachy now. Instant emails galore. No idea what that implicates as the cause.

greycobalt said:
I checked everything you guys recommended, nothing seemed to help. In a rage I factory reset the phone, and everything is peachy now. Instant emails galore. No idea what that implicates as the cause.
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I think that the April factory image definitely has issues. Mine was battery problems, but all is fine after flashing Mays image. There was a sync issue with all Gmail users for a while but that seems to be fixed now as well.

gmail no longer auto-syncing (Nougat)

Since the Nougat update, my gmail account no longer auto-syncs or receives pushed messages, even if the gmail app is open when the message should arrive. If I sync manually, I immediately see the pending messages.
Power-saving is not on. I've double-checked the phone's auto-sync toggle and the notification settings for the gmail app and for this particular gmail account, in the app and in the Application Manager. Other devices receive push messages in gmail for the same account. Other apps (such as Google Voice) successfully push messages to the phone, resulting in immediate notification. Doze optimization is turned off for gmail. I tried clearing data and cache for gmail and then reestablishing the account, but that didn't help.
Does anyone else have this problem or know how to fix it?

If you haven't tried already, reboot to recovery and wipe cache partition, it's worth a try.
Do you have any apps disabled?
Sent from my SM-G935T using XDA-Developers Legacy app

Gary02468 said:
Since the Nougat update, my gmail account no longer auto-syncs or receives pushed messages, even if the gmail app is open when the message should arrive. If I sync manually, I immediately see the pending messages.
Power-saving is not on. I've double-checked the phone's auto-sync toggle and the notification settings for the gmail app and for this particular gmail account, in the app and in the Application Manager. Other devices receive push messages in gmail for the same account. Other apps (such as Google Voice) successfully push messages to the phone, resulting in immediate notification. Doze optimization is turned off for gmail. I tried clearing data and cache for gmail and then reestablishing the account, but that didn't help.
Does anyone else have this problem or know how to fix it?
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Click to collapse
For what it's worth, I'm having the exact same issue on my phone since the Nougat update! It also happens with my AT&T (home) voicemail viewer. I used to get notifications immediately when I got a message at home, now it never tells me unless I open the app.

Quickvic30 said:
If you haven't tried already, reboot to recovery and wipe cache partition, it's worth a try.
Do you have any apps disabled?]
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Click to collapse
Thanks for the suggestions. Wiping the cache in recovery didn't help. The only disabled apps are DirecTV and Fullscreen (and no task/power manager apps are in use).
I've noticed that it's not just incoming messages that don't auto-sync; it doesn't auto-sync in the other direction either. If I delete or archive a message in the gmail app, I don't see that change on other devices until I manually sync the gmail app.
As a workaround, Samsung's Email app is auto-syncing properly.

Now I'm seeing the same problem with Samsung's Email app too.

I was able to fix this problem (and also the absence of my phone from the Android Device Manager listings) using some combination of these methods:
https://productforums.google.com/forum/#!topic/play/X3f4PmL7Zf8
http://forums.androidcentral.com/an...vice-manager-how-fix-devices-not-showing.html

I solved the problem uninstalling all the gmail updates and stopping the autoupdates from the play store. If I use the original version of gmail (first installation on the phone before udates) it syncs perfectly. Hope this can help. And hope samsung and google can solve the problem!

I noticed this issue only goes away when you turn off power saving...

@ Isidrology is right, for the S7 with nougat I went to settings, device maintenance, battery, battery usage, hit the 3 dots in upper right corner, optimize battery usage, change drop down to all apps, and deselect gmail and whatever else you don't want doze messing with your phone. I deselected google opinion rewards as well and 10 minutes later I got a new survey!

Thanks William5, it was well hidden but it seems to work

Isidrology said:
I noticed this issue only goes away when you turn off power saving...
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Click to collapse
Thanks! This seems to have solved the problem on my Sprint S7.

In Android 7.0 Nougat Samsung Galaxy S8+, there is no GMail under Device Management-->Battery-->Unmonitored Apps
I have had this phone for 6 months and email only gets refreshed manually. Even when refreshing manually I usually have to do it twice for any email to appear. I have tried every other setting I can find.