Database Users

T-Mobile Use

Anyone using G4 with T-Mobile? If so, what is your experience?

works good only thing lacking is wifi calling but no issues with sms pictures or data disconnecting.

j0a0a7 said:
works good only thing lacking is wifi calling but no issues with sms pictures or data disconnecting.
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No wi-fi calling feature is a deal breaker for me - Motorola/Lenova definitely losing lots of potential sales. If the feature is built into MM then why not have an easy way to turn it on?

I'm on T-Mobile and like the others have said, only snag is no wifi calling. For me its no problem as I use the 100mins unlimited data (5GB on 4gLte plan) and if I'm running low on mins just use hangouts to make calls free in usa.
So far I have had zero problems with service and all sms/texts are working fine too.

the settings hook to enable it exists on the G4 if you search for it under activity launcher, but it's probable that the kernel and/or modem code won't allow it, as the toggle just turns itself back off. i wonder how hard it would be to port the necessary functionality from another moto phone to the G4. anyone have any ideas?

Sim card disappears after 2-4 minutes when making calls with VoLTE enabled

My v20 drops all calls between 2 and 4 minutes in, and usually around the 3 minute mark. The call drops, signal goes to zero, and a moment later I get a toast message saying "Loading SIM card contacts..." and then I can immediately dial back in.
WiFi calling is disabled, though the setting being on or off doesn't seem to make a difference. I've cleaned the SIM card and added tape to the back to ensure good connectivity - no change. I also went to T-Mobile and they replaced my SIM on the spot but it immediately happened again in the store and in front of the clerk when we tried a call. They've suggested a warranty exchange.
One interesting thing I've found though is that disabling VoLTE calling fixes it entirely - it no longer drops calls, but of course there's no HD voice and I can't use band 12 and they're already cutting back on HSPA coverage.
Haven't found anything else useful via Google or XDA. Even with VoLTE enabled there are no data drops, VOIP calling via hangouts works fine. Anyone have any ideas short of a full exchange? Not rooted and while the LG backup app is pretty good, I really don't want to go through the day-long process of restoring everything if I can avoid it.

Hey there! I had the same issue, exchanged the phone for a new one, and STILL have the same isssue! Did you ever find another fix? This is so annoying and I cant believe a bigger deal isn't being made of it.

Something wrong with ur
operator
Sent from my LG-H990 using Tapatalk

Been owning V20 for about 5 weeks now. The first 3 weeks were pleasant until I started seeing dropped calls. Disabling VoLTE did not help. Changing sim card wouldn't help either.

I'm having similar issues H915 Freedom Mobile.
Was roaming on AT&T in the US when I first did the update. And everything was fine till I was home and on Freedom.
When Wi-Fi calling is enabled. It makes no difference if mobile preferred or VoWIFI preferred is selected. It enables either way after reboot or turning Wi-Fi adapter off and on again.
Incomming calls frequently don't come through regardless of whether vo wifi is on or off. Texts same problem. And persists sometimes on cellular and sometimes on VoWifi.
Get SIM errors, signal drop constantly. And have tried everything I can think of to rectify the issues with zero success.
Anyone with Freedom having similar issues? Or any suggestions I might not have thought of that may be the the cause?
- Chris

G6 delayed calls/sms

I'm hoping this is the right place to ask, haven't posted here before, but I'm stumped. I recently upgraded to the LG G6, it's on Bell in Canada. Loving the phone, but having one big issue. When I'm connected to WiFi, I miss calls and texts, it's not consistent but often enough that it's a problem. As soon as I disconnect from WiFi I get any delayed texts and voicemail notifications for any calls I had missed. I'm just running stock, and these are the steps I've tried so far:
-changed sim, nope
-factory reset, nope
-tried sim in another new G6, nope
-turned off VoLTE in call settings, nope
-cannot find a WiFi calling setting or would have disabled as well
-checked with Bell and LG and both say they're unaware of any related issues and advised wait for patch.
Anyone have any other suggestions that may help? I really like the phone, not a Samsung fan and I'll wait for updates if need be, but maybe it's a quick fix in the settings somewhere. *fingers crossed*
Thanks!

WiFi calling setting is in the call option inside your system settings.
Could be your WiFi/router isn't good enough to handle that.

Sounds like a port forwarding issue quite honestly. Probably a Wi-Fi router issue more than the phone issue.
Sent from my LG-H872 using Tapatalk

Melialyn said:
I'm hoping this is the right place to ask, haven't posted here before, but I'm stumped. I recently upgraded to the LG G6, it's on Bell in Canada. Loving the phone, but having one big issue. When I'm connected to WiFi, I miss calls and texts, it's not consistent but often enough that it's a problem. As soon as I disconnect from WiFi I get any delayed texts and voicemail notifications for any calls I had missed. I'm just running stock, and these are the steps I've tried so far:
-changed sim, nope
-factory reset, nope
-tried sim in another new G6, nope
-turned off VoLTE in call settings, nope
-cannot find a WiFi calling setting or would have disabled as well
-checked with Bell and LG and both say they're unaware of any related issues and advised wait for patch.
Anyone have any other suggestions that may help? I really like the phone, not a Samsung fan and I'll wait for updates if need be, but maybe it's a quick fix in the settings somewhere. *fingers crossed*
Thanks!
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I don't have a WiFi calling option in my call settings, it should be directly under the volte toggle I thought, but can't find it anywhere. And happens on multiple WiFi networks. My home network itself is getting about 50mps download speed when I run speed test on my phone on WiFi.

Melialyn said:
I don't have a WiFi calling option in my call settings, it should be directly under the volte toggle I thought, but can't find it anywhere. And happens on multiple WiFi networks. My home network itself is getting about 50mps download speed when I run speed test on my phone on WiFi.
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That's very strange that you don't have a WiFi calling option. Is WiFi calling a region specific feature as well??

If I'm not mistaken, I think it's carrier and device specific. I checked through my Bell plan and I don't see it listed as a feature, but I know the G6 supports it. But I checked everywhere and can't find anything pertaining to it. Odd.

Melialyn said:
If I'm not mistaken, I think it's carrier and device specific. I checked through my Bell plan and I don't see it listed as a feature, but I know the G6 supports it. But I checked everywhere and can't find anything pertaining to it. Odd.
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Maybe that is the issue. Perhaps the LG Software is trying to accept calls and texts through the WiFi signal but something that your carrier has done with the blocking off WiFi calling on their end is causing the bug. I'm not too savy with the way Android and it's coding works.

VoWiFi is carrier specific feature. though LG G6 supports it , carrier can disable the feature as you bought phone from him. you can go to hidden menu (277634#*# or *#546368#*872# , here 872 is the phone model , replace it with yours) and turn off VoWiFi.

lost cellular data

So, when I woke up this morning I noticed my cell signal strength icon was one I haven't seen before. I tried rebooting and toggling airplane mode. I also verified that my sim is working in another device. I attached a screen cap with the icon.

Noticed something similar with mine. I had to turn wifi off, restart to get LTE data (verizon) then turn wifi back on. If restarting with wifi on the LTE data doesn't register.

that didnt work for me
update: had to factory reset, looks like verizon doesnt like that essential ph1 wont take all their bloatware, etc. might have to return the phone if this keeps up

My data connection has also become very erratic - and I've lost voice+data (VoLTE connectivity) wholly yesterday. Worked fine with the activated SIM from my HTC 10 from the 31st to yesterday.. Now, not at all, I've not been able to restore it since.
Really don't want to return it, as I really like the phone, but this has nexus 5x issues written all over it for long term use...
Hoping essential can get a certification and an agreement with Verizon before my return window is over (or at all)..
Pretty disappointed in Verizon here.
Sent from my PH-1 using XDA Labs

Same here, another issue is that essential shipped my phone and within a day i had an email from essential saying that verizon certification is still in progress. verizon will probably not certify it with their system unless essential lets them install their monitoring crap all over the phone.

j1999t said:
Same here, another issue is that essential shipped my phone and within a day i had an email from essential saying that verizon certification is still in progress. verizon will probably not certify it with their system unless essential lets them install their monitoring crap all over the phone.
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The Nexus 6P didn't have the bloat and worked fine.
My PH-1 works fine including Enhanced 4G LTE Mode.
What do you have selected for network type?
I have the first one selected because that's the only one that includes the various CDMA protocols, EVDO and LTE.
I see the same connectivity that I had with my Nexus 6P.

i have global selected, as it covers everything the phone can connect to. i had the first one selected but it wouldnt show the lte+, just regular lte. i also have Enhanced 4g lte mode on. it just happened to lose service earlier today. if it does it again, ill probably return it after a visit to vzw

tech_head said:
The Nexus 6P didn't have the bloat and worked fine.
My PH-1 works fine including Enhanced 4G LTE Mode.
What do you have selected for network type?
I have the first one selected because that's the only one that includes the various CDMA protocols, EVDO and LTE.
I see the same connectivity that I had with my Nexus 6P.
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I have the same settings as you, I had functional "enhanced 4G LTE" for the first 4 days as well... That ended yesterday morning abruptly, and I'm not able to bring it back.. There's more happening here.. How long has your device been on the Verizon network? Only a hunch - in a few days you won't have "enhanced 4G LTE" either, even though it'll still be checked, and provisioned for it.
Sent from my PH-1 using XDA Labs

Cellular network is not available
After 7 days my phone won’t make calls I can only use data I’m on sprint and it was working fine until today I call sprint they had no answers at all I email essential no answer now I can only use WiFi calling while home and axx out at work

So, upon further digging I found a place to look at some more in-depth stuff relating to signal stuff. I did some fooling around and switched it from unknown to lte/cdma/umts auto (prl) and it seemed to work after a few moments of time. Though it seems have gone back to t he unknown state again but is working normally for me now, so maybe it was changing states and then a reboot?
How I got to this screen was by punching *#*#4636#*#* into the dialer, and went to phone info

I'm having a similar issue. I often lose my signal. I will have the full triangle/bars but no label of the signal(LTE+/LTE/3G/1x/etc....) and no cellular data at all.
The only way I can get it to return is to restart the device. Happens a few times a day, can't be 100% sure why, but it often appears to be when switching from WiFi -> Cellular only.
I have Verizon, I have had a Nexus 6 and then a Pixel XL for the past 3 years, never once had this issue.

I had constant disconnects and lost of service with my Tmo sim. Tried my Xfinity (VZW) sim and it was great until this morning. Complete lost of service. Airplaned mode on and off, connected to old school RTT 1x.... lol This phone's cellular just plain suck for a lot of us regardless of carrier. Not sure if we just have bad phones because apparently there are those who claim they have great service and connection.

I'm having this problem with Verizon. Seems like if I'm on wifi for a long period it only connects to 1x and putting in airplane mode and stuff won't get it to re-connect to to LTE. Only a reboot seems to fix the problem.

fade79 said:
I'm having this problem with Verizon. Seems like if I'm on wifi for a long period it only connects to 1x and putting in airplane mode and stuff won't get it to re-connect to to LTE. Only a reboot seems to fix the problem.
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Necro post here but chiming in that I have the same problem with Verizon LTE. Happens when I'm moving long distances in car too. Suddenly just drops LTE and only a reboot will bring it back.

defTwitch said:
Necro post here but chiming in that I have the same problem with Verizon LTE. Happens when I'm moving long distances in car too. Suddenly just drops LTE and only a reboot will bring it back.
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You might check out my post from the Oreo Beta thread... I was having some goofy signal issues early on which I've pretty much cleared up by doing what I mentioned here. Someone touched on it briefly earlier but only mentioned monkeying around with the settings, said nothing about picking up a new PRL.
I state this in that post too, but just in case: I offer this with no express intent of warranty, if you screw up your device, it's on you.
https://forum.xda-developers.com/es...-oreo-beta-program-live-t3705133/post74920423

I just changed it from global to LTE/WCDMA and I got LTE back almost immediately. Was weird and global had been working for me for awhile now so not sure what happened in the past few days...

wolfhelm said:
You might check out my post from the Oreo Beta thread... I was having some goofy signal issues early on which I've pretty much cleared up by doing what I mentioned here. Someone touched on it briefly earlier but only mentioned monkeying around with the settings, said nothing about picking up a new PRL.
I state this in that post too, but just in case: I offer this with no express intent of warranty, if you screw up your device, it's on you.
https://forum.xda-developers.com/es...-oreo-beta-program-live-t3705133/post74920423
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I had, right after writing this, tried *#*#4636#*#*
I set it to global as instructed in another post. The next time I drive a distance in the car I'll have to see if I have the same issue that only a reboot would fix again.
Thanks

I had the same issue and I resolved it a little differently than the previous posters. I turned on adb debugging and logged into adb shell and user-disabled com.redbend.app. This stops the Sprint oma-dm service from running. After doing this I no longer have the issue of my device not reinitializing lte after sleep or 3g.

I have essential on vzw but my only issue is my device won't connect to 4G. If I change network to LTE I get full 4G service but I'm unable to make phone calls. Went into vzw store and they told me you didn't get the phone from us so we cant help you. Day 14 fml

On Xfinity mobile, I had similar issues. Great LTE but sometimes calls just don't work at all. I mess with various settings and it'll work for a bit then so again. Gave up and ported over to Sprint for the free unlimited year which is still probably not worth it. Should've kept with Xfinity Mobile. Lol

Calls dropping, data dropping, trouble sending/receiving MMS

I have the OnePlus 7T Pro Mclaren 5G, on tmobile with the latest OTA firmware 10.0.40.HD61CB. It drops my calls, sometimes won't even allow me to make calls, sometimes data does not work. When connected to wifi wifi calling and texting works. I called OnePlus, and they blame tmobile. I contacted tmobile and they don't seem to know anything or care. I have 2 automatically generated bug reports. My phone alerted me there's a bug and it generated a bug report. I am not sure if these are related to the problem. But I would appreciate help, I do not know how to interpret these reports.
I have rebooted, cleared cache, reset network settings. Tried adding an APN from the tmobile support page. turned 5g on and off. Nothing made a difference.

dylan07 said:
I have the OnePlus 7T Pro Mclaren 5G, on tmobile with the latest OTA firmware 10.0.40.HD61CB. It drops my calls, sometimes won't even allow me to make calls, sometimes data does not work. When connected to wifi wifi calling and texting works. I called OnePlus, and they blame tmobile. I contacted tmobile and they don't seem to know anything or care. I have 2 automatically generated bug reports. My phone alerted me there's a bug and it generated a bug report. I am not sure if these are related to the problem. But I would appreciate help, I do not know how to interpret these reports.
I have rebooted, cleared cache, reset network settings. Tried adding an APN from the tmobile support page. turned 5g on and off. Nothing made a difference.
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I'm running into the same issues you're having. I thought it was my phone only, so you'tr not alone in this. I did noticed that the issue started after the Oct. security patch 10.0.40HD61CB, my sms would sometime come in late or gets stuck on data or wi-fi , my call would suddenly drop or doesn't even connect at times. I'm on the same boat friend, until our voice is heard through Tmobile with enough complaint and hopefully they can fix this bug. Hopefully somebody have already figured out the solution and maybe shed some light.

If you run lineage or the other aosp rom the problem goes away. I was having the same issues as well. Missing calls unable to send texts or receive them sometimes.

I'm having these same issues as well.
Sent from my OnePlus7TProNR using XDA Labs

dont call tmobile, always use twitter @ tmobile help center.

jdaproduca said:
If you run lineage or the other aosp rom the problem goes away. I was having the same issues as well. Missing calls unable to send texts or receive them sometimes.
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This. I was getting super frustrated by not being able to use my phone as an actual phone. I have Ting Mobile which uses TMo, and I was having the same issues. I was on the Stock Rom and ever since switching to the Illusion Rom, I haven't experienced those issues anymore. It sucks that we have to do that. Imagine being non-technical and oblivious. I'd be so pissed after buying this phone. I think this is a OnePlus issue and not a carrier issue.