HI guys, this is my first post on this forum, so forgive me if I put this thread in the wrong category. I heard you guys where the best when it came to Android, so I was hoping you could help me with my predicament.
I currently have a Samsung Galaxy S5 (SM-G900H) and this is my first android phone. I've had for over a year now, I got it sometime in June last year.
I updated my phone to Lollipop 5.0 about 3 months ago, and ever since there's been an aspect of my phone that's been faulty. The Samsung keyboard. My keyboard crashes at least once day, every day and it drives me crazy cause I prefer the default keyboard to the others I've downloaded such as the Google keyboard. It began to crash right after the Lollipop update. It usually crashes whenever I switch to emojis. (especially when I'm in the middle of typing a tweet) It freezes then the message "Samsung keyboard has stopped working" pops up on the screen. During my hunt for a fix, I came across clearing the cache and the data of the keyboard and wiping the phone's cache from the recovery menu. So far they've worked and my keyboard hasn't crashed again... I also came across performing a factory reset, which I read fixes most issues after a software update. It's the idea of performing a factory reset that has brought me here. I have some questions about performing a factory reset and I'd greatly appreciate it if you could give me some answers.
1. What's the best method of performing a factory reset? How is it done?
2. If I perform a factory reset, will the software on my phone be taken back to KitKat 4.4.2? (That was the version my phone shipped with)
3. I know backing up my data is gonna be the first and most important step. Is there an app or software than I can use for that? I was thinking of using Samsung Kies 3. I'd also love to be able to backup my app data, like for example my Asphalt 8 progress and restore it at a later time? Is it possible?
4. These past few days, I've noticed my battery life has been running down faster than usual. Could a factory reset help with that? I read it could help fix that. Although the battery may be weak due to the fact that I've had the phone for over a year now, and I'd consider myself a medium-heavy user; I plan on getting a replacement soon though.
5. Will a factory reset permanently fix the keyboard? (In-case it starts acting up again)
By the way, my phone is not rooted.
Thank you for your time and help. I will be expecting replies. All help, tips & tricks will be fully appreciated.
Related
I have the verizon tab (US). It has worked great for months then a few days ago it drained the battery in a day with no usage. After a recharge battery is ok, but virtually all programs are constantly crashing. Getting a ton of forced close reports, and the thing is so unstable it is virtually unusable. I have tried soft and hard (factory) reset, and nothing seems to work. Though even after factory reset I see most of old programs still there causing problems.
Any ideas?
I'm afraid It's time to flash.
If you hook up the Tab to Samsung Kies, does it offer any OS updates? if not, I'd take a look at the ROM development section and research the least troublesome method for flashing a fresh rom on a verizon tab
I'm on the latest non-rooted stock. Lately, I've been having lots of serious bugginess and slowdown, crashes, all sorts of issues. I've had this tab since 3 week after it came out, so it's been a while. I've though about wiping it and starting over, but I don't know if that will fix my problems, and doing so will force me to have to reconfigure EVERYTHING, since Google still allows us no local data backup system and their supposed cloud data backup seems to only remember minor settings, and often doesn't work at that.
(seriously, you'd think they would at least offer some sort of explanation about how it works, what it backs up, or even just let you log into their services and see what's been backed up. very odd for a cloud computing company to be inferior to the iPad's backup system right now....)
I honestly don't want to root, because I keep seeing posts about glithces and serious malfunctions resulting, and honestly I don't have time to deal with it, I've rooted 3 phones and it's just a pain to unroot for updates, hope it gets rooted agains, without bugs, etc.
So, does anyone know what the cause of these problems may be, if it would be fixed by wiping and restarting, any other ways to fix it, etc.?
Making a backup now will only backup your issue
Sounds like a rogue app is causing your issues.. Chances are if you did a backup. then reset your device. If you restore a backup you will put the problem back..
Its not that much to allow google to reinstall your purchased apps back from market after a data wipe. I say go for a tablet reset.
Then consider a backup before you have a Issue.
Good Luck
Would be helpful to know what problems you've had and in what programs.
Reset to factory dude...
You loose all settings, apps, but at least you come back on a fresh tablet without anything making trouble.
I got a weird problem a week ago after updating the leaked version of ICS my tablet was starting, then after unlock screen, between 1s to 1mn of playing (not game, just using the tablet like usual) the tablet was rebooting...
tried many times... to see what happenned..
so I go fast as flash and reach RESET TO FACTORY
and VOILA... problem solved.
I'm in similar boat with you, I'm on the latest stock, and have some problems. I did a hard reset, as soon as I setup my google account, google push some settings back, even the wifi settings. But nothing really got fixed. I have map crash like crazy, and I got a new problem that the gps logo in info tab at bottom kept blinking, while I had nothing running. Really got tired with all these problems. I thought I didn't install too many apps other than some basic google's apps. Somebody pointed to the Latitude for the gps logo, but I didn't have that on at all, not logged in. I found enter/exit navigation sometime will help.
I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.
Powergreb said:
I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.
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That is strange...I haven't had that kind of behavior on my Nexus 6-works without a problem-never freezes or reboots...now I know the Amazon app would do something to my Nexus 6 I don't know what but when I install it-my phone with reboot randomly or shut down...ever since I uninstalled it-no issues-for months.
Try running safe mode and see if it does it again-that way you will know if it is an app that's causing the issues. This is how it's done: http://www.greenbot.com/article/2923927/how-to-restart-your-android-phone-into-safe-mode.html
You can always try a factory reset as well....have you tried updating to the most recent factory image from Google?
Powergreb said:
I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.
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Click to collapse
I've been experiencing the black screen freeze frequently since getting the phone only a couple days ago. No other lockups however. Also running pure stock.
I too have the same issue. Screen goes blank and lock ups. Also running pure edition...
Same. Interestingly, in my case, it seemed to happen most frequently when using Hangouts.
I have another post that describes random reboot and I believe they are related. Long story short. I believe either the factory reset + software update fixed it, or it's a hardware problem problem. While I wait for the replacement, I only had one random reboot. Of course the new phone is rock solid. It's only been a couple of days. I would have a few by now if I'm still on original phone _ original firmware.
Powergreb said:
I have another post that describes random reboot and I believe they are related. Long story short. I believe either the factory reset + software update fixed it, or it's a hardware problem problem. While I wait for the replacement, I only had one random reboot. Of course the new phone is rock solid. It's only been a couple of days. I would have a few by now if I'm still on original phone _ original firmware.
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I'm having the same issue. So no random freeze leading to reboot with ur rma device?
Sent from my Nexus 6P using Tapatalk
What I'm trying to say is don't panic and RMA your device. Do a factory reset and make sure you're on the latest firmware. Mine was OK after the first self-reboot during setup after factory reset but has been good while waiting for the RMA to arrive. To answer your question, the new device has been perfect but it's only been 48 hours.
I am facing a similar issue with my Nexus 6P, can anyone please help me with it?
On any rom, whatsoever, I get reboot when I turn the Google Maps Navigation On.
After few minutes, phone just reboots
I havent yet tried stock, any idea how can I find the root cause? I have cleared data for maps, also I have tried to uninstall maps with TiBackup and installed fresh from Play Store
Powergreb said:
I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.
Click to expand...
Click to collapse
Yup same stuff going on over here with mine. It locks up and reboots even after clearing cache and rebooting only a few hours earlier. Have done 2 factory resets and am on the latest OTA update. I also noticed that I have to clear the cached data every day, sometimes multiple times a day to keep device running smoothly. This really concerns me with a device that's less than 2 weeks old. I also have only a handful of basic apps( Fb, YouTube, Spotify). Really thinking about returning it. When the phone runs right its great, but all the issues make me nervous. Might be time for a Note 5? I am just getting used to this phone and would hate to leave it though. Interested to see if the first major marshmallow update fixes these problems.
Jcomstock said:
Yup same stuff going on over here with mine. It locks up and reboots even after clearing cache and rebooting only a few hours earlier. Have done 2 factory resets and am on the latest OTA update. I also noticed that I have to clear the cached data every day, sometimes multiple times a day to keep device running smoothly. This really concerns me with a device that's less than 2 weeks old. I also have only a handful of basic apps( Fb, YouTube, Spotify). Really thinking about returning it. When the phone runs right its great, but all the issues make me nervous. Might be time for a Note 5? I am just getting used to this phone and would hate to leave it though. Interested to see if the first major marshmallow update fixes these problems.
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Mine actually had one random freeze and reboot after factory reset then nothing for 48 hours after that. Of course I rma'd mine and I'm glad I did. Screen is on the colder side with even volume speakers on the second unit. Sending my original one back.
Sent from my Nexus 6P using Tapatalk
I'm just about ready to RMA. I've tried factory resets, cache wipes and just recently updated to the latest stock MDB08M. It was fine for a day or two but now the lockups are increasing.
As others have said, by any other metric this is one of the best phones I've had. This freeze/reboot thing is getting annoying and even if it isn't happening to every user it's happening to enough to be of some concern.
I'm facing app closures, my gmail app keeps crashing, it happened on my graphite nexus 6p, and now same thing on my frosty 6p. Its not just gmail, it's also chrome now. Maybe i should have not restored from my previous device.
what's this?
I came to this thread expecting a lot more of a technical discussion (the site is called xda DEVELOPERS after all).. but instead all i see is "oh my phone is crashing.. i'm gonna RMA this sucks) posts.. moving on to android enthusiasts on stack exchange thank you very much
upgrading to 6.0.1 fixed it!
upgrading to android 6.0.1 fixed it!!
Been a while since I had any issues with a phone I couldn't fix, but this is usually the best place to come when you run into something weird. Whilst I very much suspect that my phone has reached the end, there maybe something I can do if someone here has seen this before and managed to fix it.
A couple of days ago my phone started acting weird. Google assistant would start up for no apparent reason. Sometimes if I was in an app I'd just get a pop-up message but at other times I'd be taken to my home screen. The frequency came and went, but at it's worst it would happen every few seconds and would last for a good 5-10 minutes.
Thought it was just something weird in the OS so I booted back to the factory reset menu, wiped the cache and the system partition and started again. That didn't work. The start-iup process began with voice assistant turned on and every button click requiring activation and double clicking. I've since tried 5 factory resets.
I've disabled Google Assistant now and removed any updates. I've wiped out it's cache and tried all of the settings to make it stop so I no longer get Google Assisitant launching, but I do get something happening which asks me to "complete action using" and shows me the Samsung internet app, S Voice and Quick dial.
This is making me wonder if I'm looking at a hardware problem. I've switched everything off and given everything a good clean just in case one of the buttons has something stuck in it but that hasn't changed the situation.
If anyone here has any ideas or suggestions then they would be very gratefully received.
Thank you
Clean dalvik cache and update stock software through odin or custom rom may solve your problem
Thanks, will give it a go, forgot about the dalvik cache in the last reset so a good heads up. Will have to look into Odin, not had to use that in years.
This is really starting to get on my nerves now. Ever since I got my new S10+ from AT&T, it's occasionally done this thing where after I reboot the phone, I unlock it, and it briefly says "starting phone" on the home screen, and then will mysteriously do a quick reset, where it skips the AT&T logo and jingle, and just shows the Samsung splash screen , then takes me back to the lockscreen and it's usually fine after that.
However, Just now I decided to reset my phone, like one should do periodically, and it did the strange double reset after unlocking... Then when I unlocked it, after the "starting phone" message I tried to open a browser, and BAM! Quick reset again! Unlocked, let it start up, tried to open an app, BAM quick reset again after the screen briefly shifted from landscape to portrait mode (even though I was still holding it long ways in landscape position). Its never done this before and I'm getting concerned. It's never randomly reset while using the phone, this only happens right after a reset.
Any ideas? I've already tried wiping partition cache after big updates, doing soft resets. I'm worried that I'm going to have to end up resorting to a factory wipe, as others suggested I do when I was having battery drain issues on the ASD3 firmware, possibly because of restoring everything from a backup of my last phone when I got this one. Because supposedly restoring from backups from AT&T, Google or Samsung has caused all sorts of problems for people. I really don't want go wipe everything and spend hours try to get it all back on here manually if i don't have to.
SinisterDev said:
This is really starting to get on my nerves now. Ever since I got my new S10+ from AT&T, it's occasionally done this thing where after I reboot the phone, I unlock it, and it briefly says "starting phone" on the home screen, and then will mysteriously do a quick reset, where it skips the AT&T logo and jingle, and just shows the Samsung splash screen , then takes me back to the lockscreen and it's usually fine after that.
However, Just now I decided to reset my phone, like one should do periodically, and it did the strange double reset after unlocking... Then when I unlocked it, after the "starting phone" message I tried to open a browser, and BAM! Quick reset again! Unlocked, let it start up, tried to open an app, BAM quick reset again after the screen briefly shifted from landscape to portrait mode (even though I was still holding it long ways in landscape position). Its never done this before and I'm getting concerned. It's never randomly reset while using the phone, this only happens right after a reset.
Any ideas? I've already tried wiping partition cache after big updates, doing soft resets. I'm worried that I'm going to have to end up resorting to a factory wipe, as others suggested I do when I was having battery drain issues on the ASD3 firmware, possibly because of restoring everything from a backup of my last phone when I got this one. Because supposedly restoring from backups from AT&T, Google or Samsung has caused all sorts of problems for people. I really don't want go wipe everything and spend hours try to get it all back on here manually if i don't have to.
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Had an issue with this early on but seems to have been fixed at some point, I'm I'm exynos though so probably not much help!
mtm1401 said:
Had an issue with this early on but seems to have been fixed at some point, I'm I'm exynos though so probably not much help!
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Dang... So it does appear to be an issue experienced on both Exynos and Snapdragon variants. I wonder if there is or will be a fix for this. I've been asking around and haven't gotten many responses about this problem at all. I'm concerned because it seems to be getting worse than when I first got the phone.
I'm having the exact same problem. Sometimes it goes through quick reset, full reset, a couple more quick, then back to the Verizon logo, then starts up. Opening an app at that point usually does another quick, then full, then everything works. Glad I'm not the only one, but I haven't found any solutions either.
macmanui said:
I'm having the exact same problem. Sometimes it goes through quick reset, full reset, a couple more quick, then back to the Verizon logo, then starts up. Opening an app at that point usually does another quick, then full, then everything works. Glad I'm not the only one, but I haven't found any solutions either.
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Mine does the same. Unlocked bought directly from Samsung. I don't reboot the phone very often so it doesn't bother me that much.