There is high distortion in the earpiece in my mobile. If i select 2G mode in the preferred network mode settings the call is clear but if i select 4G or 3G the call distorts and crackles.How to slve this problem or should i return the product?
Mine crackles too, I was disappointed but it wasn't a deal breaker for me. Just learnt to live with it. The performance kind of stutters and lags, but what can you do. Motorola just doesn't care oh well
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Lower volume than my previous (HTC Titan).
Pretty bad call quality, too. Not clear sounding at all.
Anyone else having this problem with the Evo? I live in southeast michigan.
Any smart way to increase quality and volume?
I'm in southeast Michigan myself and I think the call clarity is great. Not as loud as my Hero but that phone had to be turned all the way down to be tolerable.
that's odd, i think it's better then my Nexus one and my IPhone 3GS before that.
No issues at all. Getting very good quality and sound level.
odd...i'm w/ original poster...calls are very quiet compared to my samsung i760
I have 2 evos, both with **** call quality
RTbar said:
I have 2 evos, both with **** call quality
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Yeah, people tell me they can hear me great but not so much vice versa...
let me check...
wait i cant activate it cause my plan. ha! anyways i did test calls today for other activations and i found that 2 notches below max volume was amazing.
Sounds great to me!
Our quality is pretty bad too.. Lot's of wind noise, etc. Disappointing.
The blue tooth's they gave us are 10 times better tho.
Borg1982 said:
Lower volume than my previous (HTC Titan).
Pretty bad call quality, too. Not clear sounding at all.
Anyone else having this problem with the Evo? I live in southeast michigan.
Any smart way to increase quality and volume?
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Click to collapse
When I got my EVO at 6AM Friday (and after another hour of Radio Shack manager trying to activate the phone--he finally called it in) I couldn't wait to call my son who has the TP2. The sound was very garbled on my end and he said I sounded like I was gargling underwater. I called Sprint, the rep had me remove the battery while he re-did or re-sent something and had me put the battery back in turn on the phone and then called me. PROBLEM SOLVED! Sounded loud and clear to me and my son as well. Give'em a call (on a land line of course!)
The evo is using the EVRC codec instead of the improved EVRC-B for calls. There is a way to change the codec but you need to call sprint and get your MSL.
Then just "call" ##vocoder# (##8626337#) (your password is your MSL) and voila! Much better call quality.
No one has responded after the codec advise. So I am wondering if the EVRC-B codec works?
I was able to change the codec from EVRC codec to the EVRC-B but it doesn't stay changed.
rci124 said:
I was able to change the codec from EVRC codec to the EVRC-B but it doesn't stay changed.
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once you change, select Menu->Commit Changes and then you should see a message telling you the phone will reboot in 10 secs. this worked for me. fyi, i'm going to experiment with all the settings to determine which one works best for my ears/hearing. tried EVRC-B and now i'm testing Voice 13K.
Could it be Radio related?
Maybe it could be the stock Sprint radio? ive heard that could be a cause of the windy and cracking noises...or try messing with some of the call settings
Thank you I got the change to stick. The EVRC-B didn't make any difference but the voice 13K took away the crackling. Even using the voice 13k I think the volume should be louder.
Volume is lower than what I'm used to but the quality is great.
i'm using the Voice 13K with the Hearing aids feature turned on and the Volume at the lowest level and it's plenty loud, but still crackling. maybe one of the devs can look at this kernel for the nexus one and improve the call quality/volumes. i use intersectRaven's kernel (which includes rotohammer's volume settings) on my att Nexus One and it improved in-call volume and bluetooth volume tremendously without distortion.
once a new batch of EVOs arrive, i'm going to exchange mine to see if it makes a difference. the "muffled call quality" is wearing on me .
Oddly enough, my phone was really choppy during some of my calls for the first 3-4 days, then completely went away. Volume is a touch lower than I would like, but I found that I have to move the phone lower on my ear than most phones out there to get the most out of the volume.
During voice calls the earphone speaker seems to sound really muddy to me. So much that I cannot understand what the person on the other end is saying if there is a bit of ambient noise around me.
Compared to my 3G iphone it's terrible.
Anyone else experience this or know if the sound through the earpiece can be tweaked?
Hey even i have the same problem. Got my SGS today and iam loving the phone in all of its bits. Excelleny phone but little tiny bugs and issues here and there. hope firmwares and froyo can make a vast difference in the experience. I dont think they can increase earpiece volume with any firmwares.
earphone and speaker quality
I also am having trouble. The speaker sound is "muddy" or muffled. People I call on the Galaxy complain that I am difficult to understand. I don't have any of these problems on my iPhone 3G, it is much clearer.
The headphones are of poor quality and are the ear canal type which I don't like at all as they don't hold in the ear. The ear bud type of headphone are much better (like iPhone) but are not available from Samsung and I have been unable to find or purchase any other brands that work satisfactorily.
A phone is primarily about voice communication and this is where the Samsung Galaxy s i9000 fails and is disappointing. Everything else about the phone is quite good.
I find the earphones to be decent quality (ipod/iphone earpieces suck!!!).
However I do have also have the voice calls problem. It is a little difficult hearing people on the other side, however they don't seem to have any trouble hearing me.
Maybe we can use one of the "secret" menus in the phone to increase the speaker volume? I haven't looked yet.
2G/3G?
When i'm on 3G networks, i get ok sound, sounds a bit muffled, but nothing serious.
When forcing 2G, i get very clear sound with sifficient volume.
I can at least say it's not a hardware problem.
Muddy sound
The headphones do sound ok, the problem that I find is that they will not stay inserted in the ear and block most other sounds hence why I prefer the ear bud types but I guess this is a personal choice. Unfortunately, the choice of headphone is not apparent until the box seal is broken by which time you have agreed to the carrier's contract by breaking such seal. As Samsung have there own headphone socket and impedance design, other manufacturers headphones are not suitable.
The muddy audio is not so much a level problem but a frequency problem. When holding the phone to my ear, the sound lacks some higher frequencies and hence sounds muffled or muddy if you like. Clearly, others are having similar issues. This should be easily fixed by Samsung and perhaps a control to do so would be ideal then it could be adjusted to suit all users.
When I talk to other people on the phone, they complain that I am hard to understand - again the audio is muffled and a little distorted. This should also be easily fixable.
nsgtr34 said:
During voice calls the earphone speaker seems to sound really muddy to me. So much that I cannot understand what the person on the other end is saying if there is a bit of ambient noise around me.
Compared to my 3G iphone it's terrible.
Anyone else experience this or know if the sound through the earpiece can be tweaked?
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I feel the same too, comparing it with my iphone 3gs and 3g. Another thing that I'm trying to get used to is the inability to control music fully without having to turn on the screen. On my jailbroken iphone I'm able to use either the standard headset to pause, play, forward, backward, volume up, volume down without touching the phone itself. Alternatively I can do all these actions with only the phones volume buttons alone. I usually connect my phone via the 3.5 mm audio jack to external speakers before I sleep and this feature on my jail broken iphone let's me fully control the music without having to turn on and look at the screen. I also miss my music videos which can be combined with the audio musics in the same playlist and played with the screen switched off. I also miss the fine increment in volume level of iphone, where I can have the exactly volume I want.
I'm also experiencing pauses and skips in music playing.
Viewing pictures and movies is a far better experience on SGS though.
I have a whole different problem with regards to the stock earphones. When I listen to music (via Music Player) and have my headphones plugged in, it does not seem to deactivate the external speaker. So I hear the music coming from the external speaker and the earphones. And the sound quality coming from the earphones is just horrible. I've tested this with a number of different earphones. I've also tested this with TuneWiki and get the same results.
I'm using the latest firmware JG5.
Anyone else having this issue as well?
Could it be some design and or manufacturing flaw in the phone jack itself? I find it difficult to fully push the plug kind in to get complete sound. Sometime I get sound from one side only. When trying to push all the way in the music stops saying that the earphone was unplugged.
Ok looks like I worked out how to get rid of the "muddy" sound coming from the handset.
Enter service mode
*#197328640#
Tap [5] Audio
Tap [1] Handset
Tap [9] Diamond Solution
Tap [3] Voice Booster (mine was off)
Tap [1] , press Menu, Enter "1" as value(without "").
Tap [2] hpf_cutoff
Now you can enter anything from 1-8, 1 will sound bassy/muddy and 8 will sound clearer but a tad harsh depending on your hearing. Experiment with whatever suits you, every speaker may be different. I assume hpf stands for high pass filter.
Now if you want even more volume during a call you can change the [5]limit level to a lower value. Mine was on 21 at default. I've set it to 12 for now.
To exit the menu just press Menu then tap end.
My default values were.
[1] off
[2] 8
[3] 8192
[4] 6
[5] 12
Let me know if yours were different.
Thank you for that info. Fortunately, Optus have eventually agreed that my phone was faulty and I am waiting for it to be fixed or replaced. The info you have supplied may be useful for some fine tuning if required.
Is there anyway to boost the speaker volume in those settings?
Tried to find one but tbh I didn't have a clue what all the settings in the speaker menu were
my suggestion switch to bluetooth, there is always a degree of issues related to wired earbuds / headphones / headsets
Hi guys,
Recently bought a Note 3 N9005 and just wanted to confirm if anyone else is experiencing problems with people listening to you while on speakerphone.
I realised after a few days of use that many people are complaining on the other end of the call quality. I sound too low and far away. When I switch off speakerphone the call quality changes drastically on the other end. One person compared the difference as going from a 10 to a 2 when switching to speakerphone.
This has to be a software problem as when I turn speakerphone off and hold the phone away from me the person on the other end says I still sound loud enough. This points to maybe the volume level for the mic is set too low, but I could be wrong and it may be just my phone.
I'm coming from a Note 1 which has excellent call quality on either end with speaker phone. Because of the size of these phones I tend to use speakerphone a lot and very reliant on it. I also noticed at max volume there's a bit of a vibrating sound during volume peaks on speakerphone also, but that is not an issue as it's plenty loud at one notch lower.
Region: Australian stock
Build number: XXUBMI7
Your experiences are appreciated guys.
Mine is fine. Is your volume at full or thw speaker is not blocked
Sent from my SM-N9005 using Tapatalk
Post removed - duplicate
baste07 said:
Mine is fine. Is your volume at full or thw speaker is not blocked
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On my end it's fine. It's the other end that has trouble listening, which leads me to believe the mic on the Note 3 during speaker calls is not set high enough.
I think i've worked it out. This only appears to happen on calls with another person who's phone is also compatible with HD Voice. This did not happen with a normal voice call today. The other end could hear me just fine.
This could be crap if it really is only happening with HD Voice calls as more and more phones are becoming compatible with it. Hopefully it can be fixed with software if it's the case.
Thanks for weighing in though Baste07, appreciate it.
Just go to settings, sound, call, uncheck noise reduction option. Now you can talk 5m away from your phone with crystal clear voice
Solved
So I followed the instructions here regarding the sound noise reduction thing and worked as planned, after done everything possible, including factory reset and opening and cleaning the hardware, I had a hitch that wasn't hardware, so yes it was the new system. If your phone loudspeaker microphone isn't working is because the noise reduction feature inside settings. Look up there and remove it.
swift1 said:
Hi guys,
Recently bought a Note 3 N9005 and just wanted to confirm if anyone else is experiencing problems with people listening to you while on speakerphone.
I realised after a few days of use that many people are complaining on the other end of the call quality. I sound too low and far away. When I switch off speakerphone the call quality changes drastically on the other end. One person compared the difference as going from a 10 to a 2 when switching to speakerphone.
This has to be a software problem as when I turn speakerphone off and hold the phone away from me the person on the other end says I still sound loud enough. This points to maybe the volume level for the mic is set too low, but I could be wrong and it may be just my phone.
I'm coming from a Note 1 which has excellent call quality on either end with speaker phone. Because of the size of these phones I tend to use speakerphone a lot and very reliant on it. I also noticed at max volume there's a bit of a vibrating sound during volume peaks on speakerphone also, but that is not an issue as it's plenty loud at one notch lower.
Region: Australian stock
Build number: XXUBMI7
Your experiences are appreciated guys.
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Click to collapse
I just got a new X compact, I am extremely happy with it overall (especially with its responsiveness) except for call quality (which is one of the main function of a phone!). All the firmware and software are updated, its running Android 7.1.1
When I tried to make calls I can hear static noises and the other party couldn't hear me at first telling me the line sounds bad. This was with 2 different person in the same day at different time and different locations. Is this a known issue with X compact? Is there a way to solve this or am I stuck with it? Is my phone faulty?
I am in Australia btw, imported it from UK but it shouldn't be an issue as it supports the LTE band of my provider.
This is not normal. It's possible that your device is faulty. People should ear your voice cleary and you should also ear them clearly. Only complain some people are saying is about the volume. Even at max volume, it can be hard to ear in a loud area but I didn't notice that myself either.
Hello,
I'm experiencing a very bad audio quality in video calls and hands free calls. I don't know if its a hardware issue or the noise cancelling but I've tried my OnePlus 6 whit the same network quality and the audio quality has been incredibly better.
This is something that happens from the first day and I was expecting an improvement via software updates but I'm afraid of having a damaged unit or worse a phone that delivers this bad experience (only with the audio while calls).
Is this the same experience for you?
Thanks in advance for your replies.