[Q] Problem/Issue. Mobile network (3G) data connection drops. Why? - Galaxy S6 Edge+ Q&A, Help & Troubleshooting

I have a problem with my Galaxy s6 Edge Plus (G928M - Brazil)
When browsing the web with only mobile data turned on, wether using edge/3g/lte, the mobile loses connection .
I still have connection visible in the status bar, but wepages stop recieving data and it just stays hanging, with the loading bar at the same place. It can be fine for 3-4 minutes and then start to act up again.
One sollution is to toggle data connection on/off, then it will work again, but only for a couple of minutes. Even this metode sometimes doesnt solve the problem. My phone is unrooted. I have tried factory reset. Tried to root with arter97 (the problem persists) .I have tried using the different settings in mobile data; just gsm, just wcdma and wcdma/gsm- automatic etc. The signal strenght is good.
I used my simcard in another phone and don't face the problem. I used another simCard in my phone and the problem remais. So, The problem is in the phone, unfortunatelly.
Do anyone have the same problem, know of a cause for this, or have possible a sollution? Please share

Related

serious issue on SGS-2 and 3g internet

i own a samsung galaxy s2 ordered from uk,
everything working fine except for this serious issue that i have been trying to resolve till now.
i have a monthly internet subscription from my carrier and it always been working fine on my iphone ( i mean here connecting through the 3g network ). but in the S2 .. i have to use Edge to be able to access the internet ( the mobile network mode must be set to GSM only ). whenever i switch the network mode to GSM\WCDMA auto , the 3g icon appears but when it tries to connect to internet, the phone automatically switch to Flight mode and i loose the network signal. and this happens all the time. till now i am only able to connect to the internet by switching the mobile network mode to GSM only which only uses Edge network .
i have tried every possible thing to resolve this issue but nothing worked for me. please help
What country are you in? What carrier are you on? What bands do they use?
location location location.
Where are you from?
And what frequency does operators in your region operate.
just curious, have you tried hard/factory reset?
i am from saudi arabia and i am using Mobily network.
mobily is using HSDPA network as well as Edge network.
i did a software reset and still the same issue.
phone information:
Baseband version I9100XXKDH
Kernel version 2.6.35.7--I9100XWKDD-CL161513
Build Number GINGERBREAD.XWKDD
crazy idea - is there any blocking going on in SA or with that carrier? Have you used another not carrier supplied smartphone successfully on that network?
I have been always using their 3g network on my iphone. And still there network only on edge connection on the s2. What i have noticed is that the saved apn sometimes shows up and sometimes disappears
omnia_owner said:
i own a samsung galaxy s2 ordered from uk,
everything working fine except for this serious issue that i have been trying to resolve till now.
i have a monthly internet subscription from my carrier and it always been working fine on my iphone ( i mean here connecting through the 3g network ). but in the S2 .. i have to use Edge to be able to access the internet ( the mobile network mode must be set to GSM only ). whenever i switch the network mode to GSM\WCDMA auto , the 3g icon appears but when it tries to connect to internet, the phone automatically switch to Flight mode and i loose the network signal. and this happens all the time. till now i am only able to connect to the internet by switching the mobile network mode to GSM only which only uses Edge network .
i have tried every possible thing to resolve this issue but nothing worked for me. please help
Click to expand...
Click to collapse
Hi, very similar issue here.
For this four days since I have got my GS2 everything was just fine. The data connection and 3G speed was great. Yesterday, all of the sudden all got crappy. Could not display any web pages. It starting to display page but after few seconds pop-up window appear which say "Data connectivity problem. The server failed to communicate. Try again later"
Interesting that my gmail, market, xda app working fine as normal.
I'm in Ireland on O2 now.
Baseband version I9100XXKDH
Kernel version 2.6.35.7--I9100XWKDD-CL161513
Build Number GINGERBREAD.XWKDD
Can someone help to solve the problem, please. Is it possible that something with the hardware is wrong? Broken?
I'll perform the factory reset and will let you know.
i just managed to flash my device with the latest EXE1 dated May 3.
and i am still facing the exact same problem.
omnia_owner said:
i just managed to flash my device with the latest EXE1 dated May 3.
and i am still facing the exact same problem.
Click to expand...
Click to collapse
Maybe we should ask for replacement...
I have same issue, and for Ihrrob, your other application are working fine because what i noticed on my mobile that 3G & 2G connection is there but not permenant that's why WIFI hotspot always disconnect and VOIP applications are not working.
Hassanalaa said:
I have same issue, and for Ihrrob, your other application are working fine because what i noticed on my mobile that 3G & 2G connection is there but not permenant that's why WIFI hotspot always disconnect and VOIP applications are not working.
Click to expand...
Click to collapse
You are right the 3G/2G connection is there but not permanent.
If I press the Internet icon the home page, which is 'Google' appears (sometimes) immediately. I think this is because the page is very light. If I try to open a regular page it loads 1/3 of the content or nothing.
i just hope it is a software bug not a hardware problem
Type on the dialpad *#*#4636#*#* and force the phone to HSDPA only on the dropdown menu. This is a hidden menu on the phone.
Isn't this carrier related?
amtrakcn said:
Isn't this carrier related?
Click to expand...
Click to collapse
Unfortunately not.
I have spoke to the rep in the store. They reset all settings for me but it didn't help.
Just to double check if he wasn't wrong I've put the sim card in to my N900 and all data worked fine.
Bad, bad...
omnia_owner said:
i am from saudi arabia and i am using Mobily network.
mobily is using HSDPA network as well as Edge network.
i did a software reset and still the same issue.
phone information:
Baseband version I9100XXKDH
Kernel version 2.6.35.7--I9100XWKDD-CL161513
Build Number GINGERBREAD.XWKDD
Click to expand...
Click to collapse
I'm on Mobily network in Riyadh, and 2G/3G is working fine for me. I stay on 2G most of the time to save battery, but have tested 3G and got around 3mbps.
I have the same Baseband, Kernel and Build number (rooted)
Are you using "Market Enabeler"? It can change your APN settings, and you need to restore the provider setting.
just rooted my device.
still same weird issue.
issue again: simply whenever my device tries to connect to H+ , the device automatically enters flight mode and automatically disable flight mode so that the signal bars come back without H+ and when i check back the saved APN i see nothing there ( thought i was there before ). and this strange behavior disappears when i switch the mode from GSM/WCDMA auto TO GSM only .. after i do this the device connects regularly to Edge network and i can browse the net.
so basicaly for me i will be only able to use the device on Edge instead of HSDPA or 3G.
im really hoping for help from here because i don't think i will find any help outside of this expert community.
regards
try to make it on obligatory 3G (WCDMA only) and check if the problem still there ..
still same problem juffo
i have noticed that another post are poping up talking about almost the same issure.
i hope a new firmware will fix this

[Q] Mobile data issue

Hey!
I have found a really weird issue since (officially) updating to lollipop (N910C, BOC3). Initially, mobile data worked fine, but after a day or two I noticed, that after going off of wifi, I only got edge connection. I rechecked the settings, restarted the phone but the phone just doesn't go past edge (to 3g or hsdpa; no lte yet for me).
So I then chose to hard reset my phone, wipe cache and reinstall everything. At first, everything went fine and I had H+ connection, no problem. I tried to enable/disable wifi and mobile data a couple of times, but all seemed fine. Today (after 1 day), I noticed again that mobile data is stuck on EDGE.
As far as I remember, everything worked fine on 4.4.4. I even rechecked my sim and settings on my old XperiaZ, where H+ works normally.
Any ideas?
Best regards and ty.
Update: After messing around, I found that by setting the network to wcdma only, allowed the phone to connect to 3g. This means that when left on automatic network mode, the phone choses 2g network and won't switch to 3g even if it is available... Do you guys know a setting where you can tell it to preferentially chose 3g, while on the auto network mode? P.S. I don't have any battery saving options turned on...
Bump... No one knows how to set preferred connection type?
Are you in a room when you are testing? Have you tried to go outside, and while you are connected to edge or H/H+ , open up your internet browser and go to a website and watch your connection if it changes to LTE or 4G...
There is an app that can do what you are asking but you have to root your device in order for it to work... I can't remeber what it's called and I know someone will chime in...
Zigurat said:
Hey!
I have found a really weird issue since (officially) updating to lollipop (N910C, BOC3). Initially, mobile data worked fine, but after a day or two I noticed, that after going off of wifi, I only got edge connection. I rechecked the settings, restarted the phone but the phone just doesn't go past edge (to 3g or hsdpa; no lte yet for me).
So I then chose to hard reset my phone, wipe cache and reinstall everything. At first, everything went fine and I had H+ connection, no problem. I tried to enable/disable wifi and mobile data a couple of times, but all seemed fine. Today (after 1 day), I noticed again that mobile data is stuck on EDGE.
As far as I remember, everything worked fine on 4.4.4. I even rechecked my sim and settings on my old XperiaZ, where H+ works normally.
Any ideas?
Best regards and ty.
Update: After messing around, I found that by setting the network to wcdma only, allowed the phone to connect to 3g. This means that when left on automatic network mode, the phone choses 2g network and won't switch to 3g even if it is available... Do you guys know a setting where you can tell it to preferentially chose 3g, while on the auto network mode? P.S. I don't have any battery saving options turned on...
Click to expand...
Click to collapse
hi ,
one option is if you are rooted is ,( see/read thread )
[APP][5.0+][ROOT] Toggle Network Type 5.0 (2G, 3G, LTE) by dev @cygery
http://forum.xda-developers.com/android/apps-games/widget-toggle-network-type-5-0-xda-t2945406
i have N910F ,rooted on Lollipop BOC3 app works 100% smooth ,no problems ( very impress with app )
good luck
willcor said:
hi ,
one option is if you are rooted is ,( see/read thread )
[APP][5.0+][ROOT] Toggle Network Type 5.0 (2G, 3G, LTE) by dev @cygery
http://forum.xda-developers.com/android/apps-games/widget-toggle-network-type-5-0-xda-t2945406
i have N910F ,rooted on Lollipop BOC3 app works 100% smooth ,no problems ( very impress with app )
good luck
Click to expand...
Click to collapse
Thanks for your suggestion. I am not rooted yet and will try to keep it that way for a little while yet... will see how long i'll last xD
Manual mode will have to suffice for now, seeing as rooting is the only option. Might be a carrier setting related problem =/
Ty

Note 4 910F strange wifi and 3g/2g conflict / network issue

Hello guys i'm new here and I am confronting a strange issue with my Note 4 Sm910F, the phone works great ultil I connect it to my home wifi, then the nightmare begins, the wifi works very well but after 20 min my network (3G or 2G or LTE, it doesn't matter) drops but I still have all bars, so I cannot make calls or send messages, if I go to Settings>Networks to switch between LTE 3G 2G it doesn't let me, it stays locked, I must restart the phone to regain celular network and then after a while it repeats the problem again and again. I'm sick of it already, also I tried different roms but no luck, I said that the phone have hardware issues sooo NOW the baddest part is that I sold the phone and bought a fresh new sm910F that DOES THE SAME PROBLEM !!!
I tried with another wifi router, still same problem, my old note 3 works okay on the same wifi.... i`m out of ideas.
Please help with any advice. Thanks.
If Smart network switch is active, turn it off.
That's the only thing I can think of that's causing the problem.
JagDave said:
If Smart network switch is active, turn it off.
That's the only thing I can think of that's causing the problem.
Click to expand...
Click to collapse
it doesn't matter if I have that on or off...the celular network keeps crashing after a while if I am conected to my wifi. if i'm not using the wifi everything is okay.

Note 4 - Not Registered on Network and Doesn't work properly when registered.

Hello,
my note 4 - n910G recently started acting weird. It would register to the Vodafone AU, but if i try to call, it would show "Not registered to Network"
Also, sometimes everything works fine for like few minutes. 4g, calls, sms, everything sim related works. and then it would stop working again. it will still be connected to the network, but nothing works. the mobile data sign on status bar shows that Sending is green, but Receiving is nothing when this happens.
EDIT: Sometimes it wouldn't register at all too.
I have tried, factory reset, changed sim, and even done Device Initialization from Smart Switch, because for some reason, ODIN with re-partition pit was not deleting the data in the phone.
Thanks in advance.
UPDATE: so I can use 2g all the time. it's only 4g or 3g which is not stable. 4g network gets registered fast, but doesn't work most of the time. 3g takes way too much time to register, and works a for few minutes before going down.
Is it the network cable or something else? please help.
Same with me when I am in low network coverage area. In the same place same sim card works no problem in another phone.
I did:
1. Restart device and switch on/off airplane mode
2. Change different sim cards
3. Factory reset device
4. Installed root and custom rom (LineageOs). Problem first time occured on stock rom, without root, knox 0x0...
I am not sure, since I am first time using Note 4 in this area, but I think problem might happend sincet latest update...
I was thinking to buy S8 or Note 8 but after this I am not sure...
Some more update:
When 4g sometkmes works, it switches off the phone completely and have to replace the battery to turn on the mobile. Cannot just press the power button to turn on the mobile after it switches of
ishanism said:
Some more update:
When 4g sometkmes works, it switches off the phone completely and have to replace the battery to turn on the mobile. Cannot just press the power button to turn on the mobile after it switches of
Click to expand...
Click to collapse
So, did you fixed this bug?? I have same thing time-time.... ((
The issue is because you have a US Carrier variant of the Note 4, which isn't designed to work on GSM networks.

Dата connection lost

hi everybody,
My Xiaomi MI A1 32GB lost data connection several times a day. I have only a visual notification - X symbol within signal strength bar(not above like should be in this case). This symbol in general is regarding roaming connectivity, but i am at my home network. When i enter in Settings and deactivate/activate the SIM, the data starts again. All the time i dial and answer the calls, it is only related to data connection in my home network.
Any idea how to fix it in other way, may be to install network signal booster app?
This is an Android 8.0 bug, not a phone one, right?
Regards,
I've had the same issue when using two SIMs. To fix the issue temporarily, I switched to flight mode for a few seconds, then it worked for a while.
Now I've switched of the second SIM card and since then the issue never happened again. So if you don't need two SIMs, I'd suggest to turn one SIM off temporarily till the problem is fixed. Maybe it is already fixed in the February update.

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