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I had an original Focus that got run over by a car and I had to get a new one using my insurance. I received that one a couple weeks ago. I called the insurance company because the new one had bad signal problems and I asked for another phone. I just received the new one and it's a refurbished. Is this normal policy? I paid $200. for my original Focus and I'm not too happy getting a refurbished model.
Are they not making these anymore or are they having problems with the new ones?They never told me they were sending me a refurbished. I'm just wondering if anyone here has received a refurbished for replacement?
Policy
What does your policy say? The ones I have seen, and I think the warranty terms as well, allow for refurbished phones.
if you gripe to the right people you should be able to get a new one.... it might take going to a few stores and talking to the right manager..
The signal is better so far than the old one, at least is doesn't lose calls all the time. It looks in good shape too but it's hard accepting a refurb being that I paid $200 for this thing.
I'll have to look at my contract as it applies to what they can give me but on the phone she didn't mention a refurb as a possibility. She only said a new samsung or a phone of equal quality. I'm not sure how a refurb is of equal quality to a brand new phone. I'll keep this for a few days to see how it works out. Thanks for the replys.
This is for ATT, my understading it was on suposed to $50 for replacement. I asked when I purchased the insurance thru ATT. Did they feed me a load of BS?
thanks
Nothing wrong with a refurb so long as it carries a warrenty, has no scratches, and is not full of ear wax ! Sometimes you are better off with a refurb as it's been fully tested or any potential known issues are fixed.
But yes, always nice to get one fresh new one for sure.
ktdan1 said:
This is for ATT, my understading it was on suposed to $50 for replacement. I asked when I purchased the insurance thru ATT. Did they feed me a load of BS?
thanks
Click to expand...
Click to collapse
They do replace for $50, with a refurb. I've never had insurance with any carrier that offered a brand new phone. The refurbs are just as good, in fact probably tested even better than new ones.
wspaw said:
They do replace for $50, with a refurb. I've never had insurance with any carrier that offered a brand new phone. The refurbs are just as good, in fact probably tested even better than new ones.
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Click to collapse
I did receive a new phone for my replacement the first time with AT&T. When I sent that one back because the signal sucked they sent me a refurb. This one is having issues also, the signal still sucks, the tiles seem to move all by themselves randomly and the phone freezes up. I've never seen tiles just move on their own like that, they just rearrange themselves into different locations, and the phone usually freezes up after that.
I have to stop buying new crap, I need to let someone else be the Guinea pig.
ktdan1 said:
This is for ATT, my understading it was on suposed to $50 for replacement. I asked when I purchased the insurance thru ATT. Did they feed me a load of BS?
thanks
Click to expand...
Click to collapse
pretty much in as legal a way as they could... ive found most (not all) cell salesmen are like used car salesmen...they will say anything to make a sale... and that ins add on made him a nice bonus....
kawgirlval69 said:
pretty much in as legal a way as they could... ive found most (not all) cell salesmen are like used car salesmen...they will say anything to make a sale... and that ins add on made him a nice bonus....
Click to expand...
Click to collapse
I tend to agree with you on that one, "A bunch of used car salesman". I have been with ATT for quite some time and I do my reserch but $50 for a replacement was less than my tilt2. I was a bit surprised and pleased.
Just a note my Focus has been running like a charm since day one, I was lucky enought to have a capable 16GB MCSD card out of the gate.
thanks
I've had my G2 for less than 24 hours. I put on the top of my car, just to open and close the back door for my kid! I closed the door, and the phone went flying. It cracked the top half of the screen only by a little bit, but the middle of the touch screen is unresponsive....
So, I found a replacement screen and digitizer for it. But I can't find any guides on taking the thing apart! Anytime I do a web search for the G2 it always brings up the G2x, which is an old crappy device from years ago. I couldn't even find an iFixit tear down... I thought they did everything!
Any ideas from anyone?
I have broke my digitizer as well, however LCD is still intact. I have not yet found any digitizers or lcd assemblies yet for this phone (D800). I did find some for the international versions D801, D802 but without taking the phone apart I'd be cautious with your purchase. When you do your web searches, type in -g2x . That will limit results for the g2x.
rain175 said:
So, I found a replacement screen and digitizer for it. But I can't find any guides on taking the thing apart! Anytime I do a web search for the G2 it always brings up the G2x, which is an old crappy device from years ago. I couldn't even find an iFixit tear down... I thought they did everything!
Any ideas from anyone?
Click to expand...
Click to collapse
If you didn't already purchase the replacements this company sells it for 139.99 and offers free support, call them and maybe they send instructions with it or offer help over the phone. I once Fedexed a phone to a guy on Ebay and he fixed it for me and over nighted it back so you could ask about that too. Also maybe ask some local cell repair shops if you bring in the parts will they fix it for cheap, say 1 hour labor. If you can get the parts for 140.00 and offer a guy 50 or 60 to fix it then your still on par with what someone would pay for the insurance deductible on one of the major carriers.
Well this is the D802 I listed sorry but whoever you get the part from, good luck.
https://www.gounlock.com/details.php?itemId=10080#
shaungregg said:
If you didn't already purchase the replacements this company sells it for 139.99 and offers free support, call them and maybe they send instructions with it or offer help over the phone. I once Fedexed a phone to a guy on Ebay and he fixed it for me and over nighted it back so you could ask about that too. Also maybe ask some local cell repair shops if you bring in the parts will they fix it for cheap, say 1 hour labor. If you can get the parts for 140.00 and offer a guy 50 or 60 to fix it then your still on par with what someone would pay for the insurance deductible on one of the major carriers.
Well this is the D802 I listed sorry but whoever you get the part from, good luck.
https://www.gounlock.com/details.php?itemId=10080#
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Click to collapse
I'm so glad you guys mentioned the D800... I would have got the wrong one... I am fine replacing the screen myself, I have done it many times on other phones. Just would have liked to find a little tear down guide helping with the process...
thanks for the input though.
Does anyone know how to take apart the phone for repair, I too broke the lcd withing 2 weeks of purchase. I want to fix it myself but I have no idea how to take it apart. Thanks!
*deleted*
Sent from my Nexus 7 using Tapatalk 4
rain175 said:
I've had my G2 for less than 24 hours. I put on the top of my car, just to open and close the back door for my kid! I closed the door, and the phone went flying. It cracked the top half of the screen only by a little bit, but the middle of the touch screen is unresponsive....
So, I found a replacement screen and digitizer for it. But I can't find any guides on taking the thing apart! Anytime I do a web search for the G2 it always brings up the G2x, which is an old crappy device from years ago. I couldn't even find an iFixit tear down... I thought they did everything!
Any ideas from anyone?
Click to expand...
Click to collapse
PM sent
---------- Post added at 08:55 AM ---------- Previous post was at 08:54 AM ----------
CaptainHairySack said:
Does anyone know how to take apart the phone for repair, I too broke the lcd withing 2 weeks of purchase. I want to fix it myself but I have no idea how to take it apart. Thanks!
Click to expand...
Click to collapse
PM sent
wow hope you can fix it. Can you post links here on how to?
AMAZING! THANKS! What about wireless charging?
That is excellent, thanks for the guide!
My next question, now that we know how to open it... I remember reading that the VZW G2 is the only one with the QI Wireless charging, because of the battery they use. If we can access the battery, think we can get a VZW battery and put it into the att,tmobile,sprint version?
That would be fantastic!
Guide?
Can you post the guide up on here by any chance?
I am not 100% sure this is legit with XDA... But here is a PDF guide for it... The file that was sent to me was too big.
Use it at your own risk.
rain175 said:
I am not 100% sure this is legit with XDA... But here is a PDF guide for it... The file that was sent to me was too big.
Use it at your own risk.
Click to expand...
Click to collapse
Thanks I dont need it yet but you never know when you will.
Hey everyone, I posted this on Reddit but I know that it could be useful here as well. I will try and post the entire story:
I know this is a bit strange but I purchased a Nexus 6 off ebay the other day with a cracked screen. I wanted to try to fix it like I fixed my Nexus 5 which i received broken. Replaced the screen and MB for 40 bucks. I bought a Nexus 6 off ebay with the same idea but the screens are still kinda high in price.
I stumbled on Motorola support and they are going to replace my device. No questions asked even though I bought it broken (cracked screen) on EB. It's headed there now, I'll post again if they actually send me a device and can use on T-Mobile/Project Fi.
Update:
A little bit of an update on this. My device was received by Motorola on Fri, Feb 12. Their support sent me an email on Mon, Feb 15 around 130pm stating that my device has been received. Shortly after that, fedex sent an email around 330pm saying that a shipping notice has been received and that a package will arrive in a few days. It should be here Thursday.
They originally charged me $195 for the repair but when I checked my cc statement today, it shows they returned that and took $183 instead. I'm not sure why it's a bit cheaper but I wont complain.
Hopefully soon I'll have my replacement to the Nexus 6 that I bought for $47 off ebay.
Here are a couple images of the device I received from Ebay and the condition it was in prior to being replaced by motorola. The device would turn on but the screen would not show anything. I knew it was active because I would double tap the power button and it would vibrate initializing the camera.
So far, it seems totally doable to just buy a broken one and pay the $175 repair fee as long as there is no liquid damage. Saved me from having to buy the device through Tmobile which is still about 349$ for a certified refurb!
goku14238 said:
Here are a couple images of the device I received from Ebay and the condition it was in prior to being replaced by motorola. The device would turn on but the screen would not show anything. I knew it was active because I would double tap the power button and it would vibrate initializing the camera.
So far, it seems totally doable to just buy a broken one and pay the $175 repair fee as long as there is no liquid damage. Saved me from having to buy the device through Tmobile which is still about 349$ for a certified refurb!
Click to expand...
Click to collapse
Why hassle with all of this when you can buy brand new for 250$ ? 183 + 47 = 230$, imho it is not worth the effort and time. Glad you could figure it somehow. :good:
Semseddin said:
Why hassle with all of this when you can buy brand new for 250$ ? 183 + 47 = 230$, imho it is not worth the effort and time. Glad you could figure it somehow. :good:
Click to expand...
Click to collapse
I haven't seen one brand new for that price? I purchased this phone back in January. At the time the price for the phone was still $300+. Even through T-Mobile, it is still $400 for a certified refurb. Checking on Amazon, I guess technically I could save 30 bucks.
Edit: looking at Google shopper, this is what I'm seeing for price range now.
Weird, i had a nexus 6 (paid for and out of warranty) and got Motorola to fix/replace it the same way you have. the weird part is it only cost me 175 even.
goku14238 said:
They originally charged me $195 for the repair but when I checked my cc statement today, it shows they returned that and took $183 instead. I'm not sure why it's a bit cheaper but I wont complain.
Click to expand...
Click to collapse
Maybe this is a sneaky trick to prevent you from complaining? Try complaining, maybe they'll give you another $100 off
---------- Post added at 09:36 PM ---------- Previous post was at 09:34 PM ----------
goku14238 said:
Here are a couple images of the device I received from Ebay and the condition it was in prior to being replaced by motorola. The device would turn on but the screen would not show anything. I knew it was active because I would double tap the power button and it would vibrate initializing the camera.
So far, it seems totally doable to just buy a broken one and pay the $175 repair fee as long as there is no liquid damage. Saved me from having to buy the device through Tmobile which is still about 349$ for a certified refurb!
Click to expand...
Click to collapse
This (the pictures) are why it is always a good idea to put a phone in a *really good* protective case. I guarantee that in a Ballistic Maxx, thing would have survived that hit with zero damage.
noidea24 said:
Weird, i had a nexus 6 (paid for and out of warranty) and got Motorola to fix/replace it the same way you have. the weird part is it only cost me 175 even.
Click to expand...
Click to collapse
Oh now I'm going to call lol. I do want to know why they landed at the pricing they did. It did say on the site $175. ?
doitright said:
This (the pictures) are why it is always a good idea to put a phone in a *really good* protective case. I guarantee that in a Ballistic Maxx, thing would have survived that hit with zero damage.
Click to expand...
Click to collapse
Oh I totally agree. I ended up getting a deal on one with a kick stand which kind of looks a little flimsy.
I have an extra water damaged Nexus 6...wonder if they'd replace it
I received my device today. All set up, in its protective case and running the newest omni ROM. I'm a happy camper.
Also works great on T-Mobile
UPDATE 1/14/2017
So after calling uncountable times from Uruguay to Google, Best Buy and Huawei. I finnaly made some progress. I call Huawei and they told me that if I was still on the warranty period they will help me with my device. So they asked me for some photos of the phone and a copy of the recipt of my purchase. After 3 days of waiting I recive a mail with a label from UPS to send my phone, I was really surprised because the payed for a shippment by plane of 130 dollars. I sent the phone and they told me that in a few days they will email me back telling me if my phone it's able for a repair or the will replace and upgrade my phone, (by adding extra memory). I'll keep up to date this post.
BTW thanks to all of you who tried to help me!
A week ago my phone just simply turn off and never boot up again. The ONLY thing that i notice its that the phone was making a electric sound near the top speaker, but the phone didn´t turn on the red light. So i take it to a third party phone repair service and they told me that the motherboard was dead and they couldn´t fix it because here (in URUGUAY) there are no parts for this phone. So im asking u what to do. Send the phone back tu USA to a repair service, buy a new motherboard and repair it by myself.
IMPORTANT: The phone has lees than a year but i buy it on a travel tu USA so the warranty here in Uruguay doesn´t do anything.
Sorry for my english!
Thank U
http://www.globaldirectparts.com/Huawei-Google-Nexus-6P-Parts-s/24884.htm
Sent from my Nexus 6P using Tapatalk
---------- Post added at 05:20 PM ---------- Previous post was at 05:19 PM ----------
I'd repair it myself or buy a new phone sending it off is going to cost about the same most Likely.
Sent from my Nexus 6P using Tapatalk
Work on EUR (ITA) only?
My phone just stopped functioning about a 3 months ago. It would just bootloop without access to bootloader or anything. I called Google (3times) and finally they gave me a new one. The first two wanted me to mail it to huawei for 4 weeks without a phone. The 3rd was american and shipped me one. Its probably a doable repair only that the back its a ***** to get off I think. I'd do it myself
dontbeweakvato said:
My phone just stopped functioning about a 3 months ago. It would just bootloop without access to bootloader or anything. I called Google (3times) and finally they gave me a new one. The first two wanted me to mail it to huawei for 4 weeks without a phone. The 3rd was american and shipped me one. Its probably a doable repair only that the back its a ***** to get off I think. I'd do it myself
Click to expand...
Click to collapse
OMG, my phone bootloop without access recovery or format phone on fastboot,but my problem is called hawuei or google,I have some important business file that I would delete all the phone before giving them
wonderdroid87 said:
OMG, my phone bootloop without access recovery or format phone on fastboot,but my problem is called hawuei or google,I have some important business file that I would delete all the phone before giving them
Click to expand...
Click to collapse
Try this, Power off phone completely. Press power and volume down and hopefully boots into bootloader.
Bootloader works but flash factory success,after reboot not work and recovery not work
wonderdroid87 said:
Bootloader works but flash factory success,after reboot not work and recovery not work
Click to expand...
Click to collapse
I'm having the same issue. :|
Motherboard issue
Hey guys,
I'm from India and I got the Nexus 6P when it was launched. After I got the phone, around a month later I got the phone replaced as it had some battery problems. Now the present scenario is 4 days ago the phone was acting pretty weird. The camera app wasn't opening and it would close saying there's an error. The fingerprint sensor was very very slow. If there was an incoming call it would just vibrate and the screen would be still off. I took it to the Huawei service center and left it there. Now there are saying the motherboard is damaged and they are asking 20000 INR (approx 300 USD). Now the thing is there isn't a single scratch as I had used it in a very careful way and haven't done anything thing to it.The warranty is also expired. I literally feel scammed as paying so much for a phone and it's lifetime is just around 1 and half year. It sucks tbh. And paying so much for that motherboard is useless because even if I sell it the market price for second hand Nexus 6P is less.
Please help me out guys.
Thank you.
R.V
rahulvasisht7 said:
Hey guys,
I'm from India and I got the Nexus 6P when it was launched. After I got the phone, around a month later I got the phone replaced as it had some battery problems. Now the present scenario is 4 days ago the phone was acting pretty weird. The camera app wasn't opening and it would close saying there's an error. The fingerprint sensor was very very slow. If there was an incoming call it would just vibrate and the screen would be still off. I took it to the Huawei service center and left it there. Now there are saying the motherboard is damaged and they are asking 20000 INR (approx 300 USD). Now the thing is there isn't a single scratch as I had used it in a very careful way and haven't done anything thing to it.The warranty is also expired. I literally feel scammed as paying so much for a phone and it's lifetime is just around 1 and half year. It sucks tbh. And paying so much for that motherboard is useless because even if I sell it the market price for second hand Nexus 6P is less.
Please help me out guys.
Thank you.
R.V
Click to expand...
Click to collapse
Having the same problem as yours bro. But they asked me 14000 INR. So I happened to give it to third party service center and they tried to solve the problem, in fact the phone booted up and now it's in bootloop and they suggested me to take it to authorized service center as they couldn't solve the bootloop issue and they say it's a software issue (they took 2200 INR). Hope it gets solved through the software. I'll update when they give an update. If this doesn't work, i'll just buy a pixel 2
rahulvasisht7 said:
....Please help me out guys.
Click to expand...
Click to collapse
Sure. Time to get a new phone and move on.
rahulvasisht7 said:
Hey guys,
I'm from India and I got the Nexus 6P when it was launched. After I got the phone, around a month later I got the phone replaced as it had some battery problems. Now the present scenario is 4 days ago the phone was acting pretty weird. The camera app wasn't opening and it would close saying there's an error. The fingerprint sensor was very very slow. If there was an incoming call it would just vibrate and the screen would be still off. I took it to the Huawei service center and left it there. Now there are saying the motherboard is damaged and they are asking 20000 INR (approx 300 USD). Now the thing is there isn't a single scratch as I had used it in a very careful way and haven't done anything thing to it.The warranty is also expired. I literally feel scammed as paying so much for a phone and it's lifetime is just around 1 and half year. It sucks tbh. And paying so much for that motherboard is useless because even if I sell it the market price for second hand Nexus 6P is less.
Please help me out guys.
Thank you.
R.V
Click to expand...
Click to collapse
Sorry, I don't mean to hijack this thread.
Anyways, my phone lasted 1 year and 2 months, so basically the phones are clocked to fail after warranty.
I suggest you try the 4 core boot image fix if the phone is bootlooping. Have been running it for few months with this jugaad.
Nexus 6p- dead after 1 yr 9 months
Same problem has happened with me. The phone is now dead after using it for 1 year 9 months. Means 43000 for 1 year 9 months.
Please help me out as the huawei service centre is asking for 18k rs. Why i should pay for the problems that everyone is facing after i browsed the forums pages and lot of other websites.
I feel cheated after purchasing this phone. I was alot positive for nexus series. But they are waste.
Even the google support didnt gave a proper reply
Even i am facing the same issue . I also go to know from the service centre that they already had 30 such complaint. The phone was not physically damaged . This is not fare to pay 20,000 INR when we are not responsible for the issue .
jassun16 said:
Having the same problem as yours bro. But they asked me 14000 INR. So I happened to give it to third party service center and they tried to solve the problem, in fact the phone booted up and now it's in bootloop and they suggested me to take it to authorized service center as they couldn't solve the bootloop issue and they say it's a software issue (they took 2200 INR). Hope it gets solved through the software. I'll update when they give an update. If this doesn't work, i'll just buy a pixel 2
Click to expand...
Click to collapse
hey jassun, did the bootloop issue solve? please update what happened??
kat19 said:
hey jassun, did the bootloop issue solve? please update what happened??
Click to expand...
Click to collapse
Hello @kat19, the problem seems to be completely hardware and I should replace my botherboard in order for my phone to work. Since it costs too much for the replacement, I sat quiet and planning on buying a new Pixel 2 device. There is nothing I can do with the software for the device to work.
jassun16 said:
Hello @kat19, the problem seems to be completely hardware and I should replace my botherboard in order for my phone to work. Since it costs too much for the replacement, I sat quiet and planning on buying a new Pixel 2 device. There is nothing I can do with the software for the device to work.
Click to expand...
Click to collapse
But you said that local shopkeeper fixed it and it was only left with some software issue?? That gave me hope for mine.... :/
Silver color here too
if you have a friend in the USA they can request a warranty repair for you if you can get it to them
my mom did this for a friend who also bought it during travel to USA from Peru
kat19 said:
But you said that local shopkeeper fixed it and it was only left with some software issue?? That gave me hope for mine.... :/
Silver color here too
Click to expand...
Click to collapse
Yeah, it seemed to work for sometime that day and later it completely dead. I even confirmed with the shopkeeper that it's completely failed motherboard and it has to be changed in order for the device to work. Sorry!
---------- Post added at 01:45 PM ---------- Previous post was at 01:43 PM ----------
2x4 said:
if you have a friend in the USA they can request a warranty repair for you if you can get it to them
my mom did this for a friend who also bought it during travel to USA from Peru
Click to expand...
Click to collapse
The device is out of warranty. It's almost 1 year and 9 months old. So I'm sure it's not under warranty. Anyways thanks for the suggestion.!
jassun16 said:
..The device is out of warranty. It's almost 1 year and 9 months old. So I'm sure it's not under warranty. Anyways thanks for the suggestion.!
Click to expand...
Click to collapse
Is your bootloader unlocked? Have you tried flashing the 4 core boot image?
Well, it's happened on Monday. Was using my phone and bloop....screen goes off and that's the last time it worked. Gradually got to the stage where it wouldnt even loop but my 5x is dead. RIP.
So, being out of warranty and all I sent an email to LG to see how much it would cost to repair. Reply came back with a series of questions but no "reply to" address. That's one way of hiding from the problem I suppose. For a company to try and avoid their responsibilities for a screamingly obvious hardware flaw is way out of order. At least Samsung had the guts to put their hands up.
Sharing this as part of the grieveing process in a way for the old Nexus devices. Had a 4, a 7 and then a 5x. The Pixels came out but when I saw their price tags and the setups it just reeked of apple (excuse the bad swearing language). Very sad really for someone who rarely went a whole week without the simple process of changing rom or setup or kernel but that was the beauty of the Nexus ethos.
Since Monday evening I have been the owner of a Moto G5 Plus. Only charged it three times since getting it. Ads are part blocked in stock, it's nippy and am moving on with my life post nexus. Trouble is it's still on 7.0 but not a big issue for me.
Anyway, thanks guys and gals for the good times. LEarnt a lot about android, poor customer service and build quality from LG and made some good friends (and enemies) on here.
Keep happy
My 5X also died from last Sunday.... I sent my phone to authorized service (Procordia in Greece). I'm waiting now when the phone will be fixed (changing motherboard).
So I know you already moved on to the G5 plus, but you should see about getting it repaired. Then you could always keep on hand as a .spare device. Mine bootlooped (a second time) well out of warranty but I filled out the RMA request on LG's website (didn't talk to anyone, just like I did the first time) and they fixed it a second time for free. I don't recall how long they did it for, but they extended the warranty
edit: should point out I'm in the US and it might not go as well in other countries
My nexus died on me yesterday, still have 3 days left in warranty. Filed 2 reports to LG to request a repair and have had no email or anything, its as if my request has vanished. This is utterly ridicolous as I need a phone and I'm currently without one and can't afford anything worth buying. Will have to resort to using my Nokia 1600. Shame on LG for being like this
You should try contacting LG via phone and that might work better. The 5X warranty has been extended to 18 months on a case by case basis since this is a hardware problem. If they won't fix it, all you did was spend time on the call, but if you are eligible to have it fixed, you'd have a spare phone.
These bootloops are getting more and more common as our phone ages. Mine froze and shut down randomly and bricked while using it a few months back. Thankfully I bought mine here in the UK from Carphone Warehouse where I sent it for repairs, got the motherboard replaced, and fixed in one week, for free with the 2-year warranty. It sucks that LG aren't willing to help you guys though.
Mine died on me earlier this year. Luckily I had some backup phones. Using my old 2013 Nexus 5 currently. I can get life from my phone here and then but it freezes and shuts down during the boot animation. I bought mine from someone off craigslist so I doubt I'd have any luck getting it fixed by Google or LG. Too bad parts are hard to come by or I would try and buy a new motherboard and replace it myself. I really do miss using the 5X though. Just got to hold off until the end of the year for the next Pixel.
My Nexus 5X also bootlooped itself to death yesterday. I purchased it January 2016 when my Nexus 5 decided to kill itself. Unfortunately I also bought a 5X for my girlfriend at the same time which I'm expecting to go anytime now. I'm currently using my Samsung Galaxy S II that I bought at launch and is still alive 6 years later. Sucks because the only new phone that looks good to me right now is the LG G6, but I don't trust LG anymore so I don't know what to replace it with. Galaxy S 8 is purdy but I don't want to deal with burn in (like on my GS2). Essential also looks nice but doesn't have a headphone jack so that's out. Might have to go Sony with it's gigantic bezels. :-\
Update: Getting a refurbished replacement from Google. Hopefully by the time this one dies there will be some more appealing replacement options.
My second 5X died few days ago. Good phone bad quality
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
Tulsadiver said:
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
Click to expand...
Click to collapse
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
jsgraphicart said:
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
Click to expand...
Click to collapse
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
Tulsadiver said:
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
Click to expand...
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Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
Well. Some progress here too.
Decided to give LG a go but as I bought it over ebay they wouldnt entertain any warranty work but gave me their out of warranty people called SBE here in the UK.
Contacted SBE and without any commitment on their behalf the fella said that they would look at it and if its not showing signs of damage and water etc then it should be covered as they have permission to replace faulty motherboards with only postage costs.
So am packing the phone off to them and see what happens. Anybody else experienced this route? Would be worth getting it fixed just to sell the damn thing afterwards.
jsgraphicart said:
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
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Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
Tulsadiver said:
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
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So you have to send the broken phone to them I assume?
jsgraphicart said:
So you have to send the broken phone to them I assume?
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Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
oprah winfrey said:
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
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It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
jsgraphicart said:
It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
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They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
Tulsadiver said:
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
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Ah, ok. Well that makes sense then. I thought they would send it to you after they analyzed the damaged one.