Samsung is offering warranty for those people with clear view cases scratching the screen but they have no official statement regarding the s view cover. Samsung came with an official response after an XDA thread on the issue, so I would like to know if other people are affected too.
I would love to show some photos but they are extremely hard to shoot with my htc m7
(clear view thread: http://forum.xda-developers.com/gal...s/samsung-view-case-scratched-screen-t3107467 )
Lo mate!
I can confirm that they also change the screen on warranty when it got scratched by an official s-view cover. It happened to me a month from now, i wrote an email to samsung support describing my complain and also included some pictures of the issue.
As you mentioned it is not easy to do good pictures of it but i recommend you a really bright light source above it and then playing around with the right angle...
Don't forget to include a copy of your bills for the cover and the phone. Afaik they only do it for phones not older than 3 months.
They told me to bring the phone to the next samsung support center with the email printed out and there they changed the screen.
I must confess that after all this was really nice customer support :good:
On the first day i got my phone back i installed a screen protector
Greetings from austria :highfive:
clonednull said:
Lo mate!
I can confirm that they also change the screen on warranty when it got scratched by an official s-view cover. It happened to me a month from now, i wrote an email to samsung support describing my complain and also included some pictures of the issue.
As you mentioned it is not easy to do good pictures of it but i recommend you a really bright light source above it and then playing around with the right angle...
Don't forget to include a copy of your bills for the cover and the phone. Afaik they only do it for phones not older than 3 months.
They told me to bring the phone to the next samsung support center with the email printed out and there they changed the screen.
I must confess that after all this was really nice customer support :good:
On the first day i got my phone back i installed a screen protector
Greetings from austria :highfive:
Click to expand...
Click to collapse
my phone is older than 3 months, I really hope they will fix the screen, the damage is so clearly caused by the s-view window, the bottom half of my screen is pristine, the top half full with deep scratches (which I can even feel with my fingertips) mostly in the same direction too (parallel to the width of the phone). I am quite pissed already, the s view cover was quite expensive too. Today they will pick up the phone, I will report back later
godutch said:
my phone is older than 3 months, I really hope they will fix the screen, the damage is so clearly caused by the s-view window, the bottom half of my screen is pristine, the top half full with deep scratches (which I can even feel with my fingertips) mostly in the same direction too (parallel to the width of the phone). I am quite pissed already, the s view cover was quite expensive too. Today they will pick up the phone, I will report back later
Click to expand...
Click to collapse
I totally understand you mate, i was also really pissed about the issue as it clearly was because of the original samsung s-view cover which they sell as a compatible cover to protect the screen and not to be the cause of the scratches!
I wish you all the best and good luck! :highfive:
clonednull said:
I totally understand you mate, i was also really pissed about the issue as it clearly was because of the original samsung s-view cover which they sell as a compatible cover to protect the screen and not to be the cause of the scratches!
I wish you all the best and good luck! :highfive:
Click to expand...
Click to collapse
Managed to get in photographed, you can clearly see the deep scratches but what appears as a smudge are all scratches too
godutch said:
Managed to get in photographed, you can clearly see the deep scratches but what appears as a smudge are all scratches too
Click to expand...
Click to collapse
That's how mine also looked like. :crying:
I hope they change the design of the s-view cover (it would be enough if they would raise the clear part a little bit - like it was on all previous s-view covers..) until now i will stay with my wallet-flip cover.
I'ts a pitty that the s-view feature can't be used at the current state!
ps: when using the wallet flip cover also never ever put a credit-card into the designed slot as it will also scratch your screen! - they really must improve their overall cover designs...
My screen got replaced under warranty but they asked me to send me both phone and cover and they only returned the phone, so to be continued because the cover was pretty expensive too
godutch said:
My screen got replaced under warranty but they asked me to send me both phone and cover and they only returned the phone, so to be continued because the cover was pretty expensive too
Click to expand...
Click to collapse
Good to hear your screen was replaced! :highfive:
But don't put the cover back on the phone without a good screen protector!
Denmark - Yes - I can indeed second that - that the S -view cover is poorly constructed - Cause my wife and i experienced the exact same thing. We have 2 S6's and we bought both the s-view cover and used it from day one so the are not 3 months old. We contacted the stored where we bought them - and they refused to replace the screens so now i have to struggle with Samsung. It is clearly where the window are placed on the cover it is as it is transferred onto the screen itself. I will call them today when i get home form work! I will let you know how it goes.
What are those cases made of? Sandpaper? How can a case scratch a screen? Is it the case itself or sand particles which trapped between the case and the screen?
Riardon said:
What are those cases made of? Sandpaper? How can a case scratch a screen? Is it the case itself or sand particles which trapped between the case and the screen?
Click to expand...
Click to collapse
I have no idea - but the facts speak for it self - sorry i don't have any pictures yet. Even though the transparent cover plastic is build in the cover the concentration of
the scratch's is around within the area of the window. My previous 2 year old S4 with no screen Cover had fever scratches after 2 years - something is clearly wrong.
We are still waiting for the phones to come back for inspection - then i will post some pic's.
Yes - The Samsung support Organisation in Denmark will not replace the displays because they claim they have no fault in this. I am sorry to say i am very disappointed with Samsung's poor decision and they claim they have no knowledge of this issue with the S-view flip cover, even though their own support specialist knew of the issue. Next time i will not go for a Samsung i am also tired of all their bloatware! So i can clearly support this claim that S-view scratches up your phone. :-/
Tazzmanien said:
Yes - The Samsung support Organisation in Denmark will not replace the displays because they claim they have no fault in this. I am sorry to say i am very disappointed with Samsung's poor decision and they claim they have no knowledge of this issue with the S-view flip cover, even though their own support specialist knew of the issue. Next time i will not go for a Samsung i am also tired of all their bloatware! So i can clearly support this claim that S-view scratches up your phone. :-/
Click to expand...
Click to collapse
FYI my screen did get replaced under warranty and I got full reimbursement for the s view cover too!
Related
Hi Folks,
I'm reading this forum since about 1,5 weeks, as I got my first smartphone then. Unfortunaly I sent it back today, as it got broken yesterday. It has the problem, that the touchscreen doesn't untouch. I made a picture:
I can get rid of this touched area by pressing on it with my fingernail and move it to the bottom.
I think it's from that lether case. Anybody else ever had a problem like that? Probably with another phone type?
Looks like condensation under the screen to me.
Reapply screen protector... That's it..
I thought about water also, but under the microscope we have seen that it wasn't water. I was able to remove it restless until I touched it next.
I removed the screenprotector, but that wasn't a solution.
Unfortonaly I had to send it back today, as I'll get a brandnew one within the first 14 Days after delivery
Wow that's new. Mebe condensation.
Maybe since the touch part is 2 layers, Glass and Plastic screen hovering on top of that, that it got too hot somehow and that the plastic part got stuck to the glass. mebe if you had let it cool or something it woulda unstuck.
Was the phone near any heat or in direct sunlight?\
This looks like a cracked digitizer, a touch sensitive layer above the screen itself. The screen underneath usually seems to be fine, but it doesn't have the touch capabilities anymore. It has a look of spilled liquid and you should be able to see dots of the touch grid, you can't see them normally. It happened to me on my Orbit2. I think whole screen has to be changed...
cassper1 said:
This looks like a cracked digitizer, a touch sensitive layer above the screen itself. The screen underneath usually seems to be fine, but it doesn't have the touch capabilities anymore. It has a look of spilled liquid and you should be able to see dots of the touch grid, you can't see them normally. It happened to me on my Orbit2. I think whole screen has to be changed...
Click to expand...
Click to collapse
I thought about something like that too. Has the digitizer a "spazial" filling, so that you have a "soft feeling" when you tab it with the penzil?
HTC Touch Freak said:
Wow that's new. Mebe condensation.
Maybe since the touch part is 2 layers, Glass and Plastic screen hovering on top of that, that it got too hot somehow and that the plastic part got stuck to the glass. mebe if you had let it cool or something it woulda unstuck.
Was the phone near any heat or in direct sunlight?\
Click to expand...
Click to collapse
I had the phone in my trouser pocket every day. No sunlight or heat. I tried cooling down...no chance. I had a Cassiopeia once and had a waterdamage to it. There I was able to get the water out of the touchpad by having it on my heating for a few days. But it looked not like this here.
HI
i have the same problem with my diamond2.. i have on screen brando ultra clear ,i have called assistance and i must ship to them
now what i do, i must try to remove screenprotector before carry the phone to assistance or no?
help me
excuse for my bad english
tornado75 said:
HI
i have the same problem with my diamond2.. i have on screen brando ultra clear ,i have called assistance and i must ship to them
now what i do, i must try to remove screenprotector before carry the phone to assistance or no?
Click to expand...
Click to collapse
I had the same screen protector...strange. I removed it before i sent it back. After removing I tried, but the error wasn't gone. I think better remove it before sending it back, but you should also try if this fixes the problem. Tell us if or if not
Sqoerk said:
I had the same screen protector...strange. I removed it before i sent it back. After removing I tried, but the error wasn't gone. I think better remove it before sending it back, but you should also try if this fixes the problem. Tell us if or if not
Click to expand...
Click to collapse
i have removed the screenprotector but is the same error, i have sended it to assistance center this afternoon...
i wouldn't pay for damage why the phone is never fall
i hope well
Just had the same problem with my Td2. Not impressed. The phone was fine one minute as listening to my music on it, popped it in my pocket went upstairs ang got this blob right in the centre of the screen.
Glad I took the insurance now as this is going to have to get sent back. Not overly impressed as only had the phone for 6 weeks and having a problem with the build.
Just a quick question for those that had this problem. Was the damaged screen visible under all types of light?
I ask this because taking into different rooms in my house and different types of light it seems to disappear, then reappears under other light sources. I will test in the daytime tomorrow but am now starting to wonder exactly how long it has been there...
db_darryl said:
Just a quick question for those that had this problem. Was the damaged screen visible under all types of light?
I ask this because taking into different rooms in my house and different types of light it seems to disappear, then reappears under other light sources. I will test in the daytime tomorrow but am now starting to wonder exactly how long it has been there...
Click to expand...
Click to collapse
My "blob" couldn't be seen when I looked straight from above. As on my pictrue I had to look from a angle to see it. Also it was hard to see under bright daylight. Hope that helps.
But I have a question also: You all used the leather bag shipped with the phone? I think the case isn't plain enought inside. I think there is a higher pressure one the display while wearing it in my trouser pocket. Anybody else who can tell more about that?
I've the same problem, at least I think it is the same. Touch still works fine, but it seems like there is some condensation underneath the screen.
I can confirm that it has nothing to do with the screenprotector.
If I put my finger on it, it moves to the sides. Sometimes it seems to be gone, but after a while I notice it again.
It's a very colourful stain. Can I claim warranty for this kind of 'errors'?
dlarge said:
It's a very colourful stain. Can I claim warranty for this kind of 'errors'?
Click to expand...
Click to collapse
As you are the 4th in this thread I think so
It's not under warranty of HTC, at least that's what they told me...
Did somebody else contacted HTC about this problem?
dlarge said:
It's not under warranty of HTC, at least that's what they told me...
Did somebody else contacted HTC about this problem?
Click to expand...
Click to collapse
too bad it seems like they classify it under 'cracked display' - and according to the user manual it is not covered by warranty.
Probably, but I think it's just an error of HTC. The way they treat their loyal customers is, in my opinion, verry disappointing. It was the same with the problems everyone had with the TytnII.
Today I got my phone back from my provider...the same broken one. In the letter they told my I sent it back too later
Now I'm dissapointed from o2 Germany, cause the customer support told me what to do and I did it.
guys i had the same problem (http://forum.xda-developers.com/showthread.php?t=519441) and i got a replacement. but i tell you.. this is caused because one time the phone got hit by pressure on the screen and the screen itself kinda felt into the phonecase. check out from the side.. you probably will see that the screen is lowered - then when you use fingers on the touchscreen this blob appears. in my case the screen didnt work anymore as soon the blob appeared... but was able to get it out with some tissue and rubbing.
also i saw some oil liquid under de screen - depending on the light outside.
so.. just take care.. this phone is very sensitive to any pressure on the screen and using it in a trouser pocket is already dangerous!
My Topaz screen has developed a disappointing amount of scuff marks in the four months I've had it, making it not quite as clear to read in a few specific areas as I'd like.
Does anyone know of products or services to polish or replace the screen?
And, thereafter, any product (preferably cheap so I can replace it occasionally as needed) which will protect the screen without noticeably reducing the touch sensitivity? (Since the Topaz touchscreen just isn't quite as good as some of its competitors in sensitivity to start with).
Thanks!
Jay
you have to replace the digitizer, do a search on "digitizer" in this forum. you can get them as low as 20$ on ebay. I just bought one, but I haven't got it yet.. with screen protector I don't know..
if you still have the htc warranty u should send it in
shayan.k said:
if you still have the htc warranty u should send it in
Click to expand...
Click to collapse
does warranty cover scratch marks that we made? No right?
warranty wouldn't cover this, I think
wenxi said:
does warranty cover scratch marks that we made? No right?
Click to expand...
Click to collapse
I checked with the authorized vendor from whom I purchased my device. They replied that the warranty doesn't cover screen scratches. Much as I'd like the warranty to cover this, I can't see how it should...
Given that warranties, by statute here in Spain, are 2 years, I'm not going to void it by opening the device and replacing the digitizer myself (my device is less than six months old, and something more important - and covered by a non-voided warranty - might happen in the next 18 months). So I'll check with official tech support and see what they charge for replacing the screen (in a way that doesn't void the warranty).
Oh well...
Jay
oh ok sorry for that, now i understand.
let me ask you a question. are there dust particles getting into your device? if so then you can ask them to replace the digitilizer for you.
for me dust was getting into the screen on the top left corner and i told them and they called me and told me that they were going to replace the digitilizer.
Nope, no dust, just my own scratches. Heh.
Yeah, I'd seen the discussions about dust getting in. Unfortunately, I don't have that problem to leverage as a way to get HTC to pay for my new digitizer screen :-}
Thanks anyway everyone, cheers.
Jay
shayan.k said:
oh ok sorry for that, now i understand.
let me ask you a question. are there dust particles getting into your device? if so then you can ask them to replace the digitilizer for you.
for me dust was getting into the screen on the top left corner and i told them and they called me and told me that they were going to replace the digitilizer.
Click to expand...
Click to collapse
This is what screen protectors are for. HTC phones comes with one in the box. All the phones I own, their screens look brand new. The HTC Screen protectors are actually pretty nice quality.
Same, look on Ebay for some good screen protectors...
Quik - HTC Touch Diamond2 Twin Screen Protector Pack - these are fantastic ! A class above the standard one- if anything better ssurface than the stanard screen.. and yes you're supposed to put them on at the beginning , but you might fine that they cover the scratches well enough
get them from Amazon
I just got my DVP a few days ago...
Today I dropped it (the first time it dropped) and it shattered the glass...
everything works fine still...it is just so ugly I would like to get it fixed...
What can I do?
I cannot find any replacement parts, I cannot find any repair shops for this phone also... currently I am on hold trying to call dell (hopefully they give me good news?)....
I am lost and disappointed -I cant believe I cracked it esp. this soon!..
well I am asking for your advice / comments / help on this one, XDA ...
please advise me...
UPDATE: dell said it would be 249.99 to get a replacement phone...
good deal? or should I just get another phone or something? I am thinking of going through with it to get it done, but if there are cheaper options I am interested...
Did you try checking with @dellcares on Twitter? Someone had a similar issue the other day and said @dellcares helped them. Not sure exactly what the outcome was, but worth a shot.
pjfan75 said:
Did you try checking with @dellcares on Twitter? Someone had a similar issue the other day and said @dellcares helped them. Not sure exactly what the outcome was, but worth a shot.
Click to expand...
Click to collapse
no, but dell charged me 249.99 to send me a replacement device...
they told me that a cracked screen is considered to be out of warranty (I think it also includes any physical damage as well...not sure about that part though)...
erebusting said:
no, but dell charged me 249.99 to send me a replacement device...
they told me that a cracked screen is considered to be out of warranty (I think it also includes any physical damage as well...not sure about that part though)...
Click to expand...
Click to collapse
you're lucky then. They sent me a copy of the posting on their community forums telling me its absolutely not covered. I could replace my 16g device...for $499.00. But they would throw in free over night shipping.
While it sucks, I think it's hard to argue with this stance unless people start to report widespread screen cracks. I've dropped mine a couple of times and no problems (~knock on wood~) and I have not read about a rampant issue with screen fragility, so at the moment it sounds like you were just damned unlucky.
My phone just fell at the train station and the freaking screen cracked. Damn. I called T-Mobile . .The rep at first didn't even know what it was and asked if it was a tablet. Put me on hold for over 10 mins then asked me to call Asurion and see what they said.
Asurion rep put me on hold for about 5 mins and then said it wasn't a supported phone.
I then called Dell Mobility. Lady told me $249 for a replacement. wow! I told her I'd think about it. Though it's half the cost I could get an HD7 straight from T-Mobile for less than $100 with contract renewal
alabij said:
My phone just fell at the train station and the freaking screen cracked. Damn. I called T-Mobile . .The rep at first didn't even know what it was and asked if it was a tablet. Put me on hold for over 10 mins then asked me to call Asurion and see what they said.
Asurion rep put me on hold for about 5 mins and then said it wasn't a supported phone.
I then called Dell Mobility. Lady told me $249 for a replacement. wow! I told her I'd think about it. Though it's half the cost I could get an HD7 straight from T-Mobile for less than $100 with contract renewal
Click to expand...
Click to collapse
That is exactly why I have mine insured by Squaretrade...
erebusting said:
I just got my DVP a few days ago...
Today I dropped it (the first time it dropped) and it shattered the glass...
everything works fine still...it is just so ugly I would like to get it fixed...
What can I do?
I cannot find any replacement parts, I cannot find any repair shops for this phone also... currently I am on hold trying to call dell (hopefully they give me good news?)....
I am lost and disappointed -I cant believe I cracked it esp. this soon!..
well I am asking for your advice / comments / help on this one, XDA ...
please advise me...
UPDATE: dell said it would be 249.99 to get a replacement phone...
good deal? or should I just get another phone or something? I am thinking of going through with it to get it done, but if there are cheaper options I am interested...
Click to expand...
Click to collapse
Replacement glass from here:
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I haven't ordered it yet. Looks like the glass pops out easy.
philippis said:
Replacement glass from here:
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I haven't ordered it yet. Looks like the glass pops out easy.
Click to expand...
Click to collapse
Hi, so i had a similar situation this past week and I wanted to find out if you were able to purchase and replace the screen? Got the same $249.99 replacement quote from dell (even though you can purchase a new one for $300 from dell).
Please help!
Gorilla glass is supposed to be strong?
Guys, shed some light, as I anticipate gorilla glass to be shatter proof to most extent! I am amazed seeing this thread!
nauman said:
Guys, shed some light, as I anticipate gorilla glass to be shatter proof to most extent! I am amazed seeing this thread!
Click to expand...
Click to collapse
Scratch Resistant NOT shatter proof. Accept this now before something happens and you wind up butthurt.
you guys should get a warranty from squaretrade. they cover shattered screens and liquid immersion and are pretty cheap compared to an extended warranty from dell.
Dell Venue Pro replacement glass / fix
babaaketi said:
Hi, so i had a similar situation this past week and I wanted to find out if you were able to purchase and replace the screen? Got the same $249.99 replacement quote from dell (even though you can purchase a new one for $300 from dell).
Please help!
Click to expand...
Click to collapse
I had a similar situation - wife dropped and our small son stepped on her Venue Pro, cracking the upper right corner of the gorilla glass. The phone still worked fine, even in the impacted area -- it just looked ugly and glass continue to chip off. Dell offered to replace it for $250.
I found the replacement glass from the below site, ordered it and it took about 2 months to arrive (they were out of stock initially).
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I successfully swapped out the glass today and it was tedious being careful not to break anything and lose parts, but not too bad if you're patient - it took me about an hour. Remove the backing and battery and there are 6 black screws to remove (one was covered by a white sticker for me). I just used my finger nail to go around the edge of the lower housing (not LCD) until I was able to wiggle and eventually pop it free (be gentle, don't force it). Then extend the slider so the keyboard is exposed. Rotate 90 degrees from the lower housing you separated from, being careful not to damage the cables that attach the LCD to the lower housing. There are then 4 screws that secure the digitizer / glass to the LCD and slider housing. Two you can see internally once you rotate 90 degrees as above. The other two are always visible with the slider extended (keyboard visible) but they're under 2 black stickers at the top of the screen on the back. I just used a push pin under the edges to pop off the stickers. After removing these 4 screws, again I used my finger nail working my way around to pop off and remove the digitizer / glass from the LCD and slider housing. Once free, there is a single cable connection to remove the digitizer / glass from the LCD. Check the replacement glass as a guide for where these last 4 screws are and where the cable connects (top of the screen near the speaker). The cable just pops on / off.
Ensure you clean the underside of your new screen and the LCD is free of dust / debris / fingerprints before reassembling! Snap on the glass to the LCD / slider housing and install those 4 screws first, then rotate back 90 degrees to pop on the lower housing and then finally re-install those 6 screws. Mine fired right back up and works fine...I was a little nervous with potential damage to the exposed cables and separating the housings, but it turned out fine.
nauman said:
Guys, shed some light, as I anticipate gorilla glass to be shatter proof to most extent! I am amazed seeing this thread!
Click to expand...
Click to collapse
I just replaced mine last night. A bit heart stopping at times as there are a lot of fragile cables and little thingst that can fall out but if you have a good light, a small star-shaped screwdriver, and patience, you can do it. I bought the glass from an EBAY seller in china. Took less than 14 days to arrive and the cost was a lot cheaper than the UK seller you see in the posting (I paid like $74, with shipping). My DVP looks new now. I tooks some pictures as I was taking the thing appart and will try and post later.
I was able to create a very raw an amateourish video for youtube. Hopefully you can use this link to get to it //youtu.be/pnOnYZDZfrw I hope this helps somebody out there that needs to replace the glass on their DVP!
philippis said:
Replacement glass from here:
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I haven't ordered it yet. Looks like the glass pops out easy.
Click to expand...
Click to collapse
Thanks for the advice, I'll check it out.
I've managed to get some serious scratches on my Gorilla Glass and I've no idea how I've done it as I am always incredibly careful with my phone.
How do you know it pops out easily? Did you see it somewhere? I'd like to see how easy it is to remove and replace before attempting it myself.
Thanks in anticipation,
Best wishes,
DaFfY
---------- Post added at 11:42 AM ---------- Previous post was at 11:38 AM ----------
Ooops! Just seen the video!
Thanks guys,
Appreciate the help.
Best wishes,
DaFfY
now what....
I shattered the front glass on my DVP and bought a replacement on Ebay from a seller in Hong Kong. I watched a youtube video and managed to take the phone apart and replace the screen successfully. If you do this, be warned that there a few pieces that are not attached to the motherboard that will just fall out. Be sure to notice where they came from. For me, a little board running the on/off button and the camera lens fell out. It was easy to put them back in their place. HOWEVER........
Everything works now except I see the letters "ENU" up near the clock, and the virtual keyboard will not appear. Do you think this means the phone thinks the keyboard slider is out because of something I screwed with while the phone was apart?
I just installed the Mango 8107.79 update, and the keyboard still will not appear. So I know its not a bug. The EM app (you get after pressing qwertyuiop and doing the "man machine interface test") is telling me the slider is open when its not.
What does ENU mean? Just be careful if you replace your own screen!!
nylonthread said:
What does ENU mean? Just be careful if you replace your own screen!!
Click to expand...
Click to collapse
ENU means that the next letter you type is going to be upper case.
nylonthread said:
Everything works now except I see the letters "ENU" up near the clock, and the virtual keyboard will not appear. Do you think this means the phone thinks the keyboard slider is out because of something I screwed with while the phone was apart?
Click to expand...
Click to collapse
Yes, I think you are probably correct.
Mine says 'ENG', so I would guess it represents the language. 'ENU' is probably English - United States. The code seems to appear when the physical keyboard is pulled out. (It doesn't seem to be visible when using just the on-screen keyboard).
thanks....
Thanks, that's what I needed to know. I guess I'll take it apart again and see if I can figure out why the keyboard is stuck in pulled-out-mode. I feel guilty now, because I just bought a Lumia 710 to replace my DVP, but the display is nowhere as beautiful. The Dell really is a great product....
Hope my experience can help someone!
Just bought G Note and a flip cover (not original one) in order to protect it as much as possible!
After some usage, i noticed circular area of the screen where S-Pen was not working! Started in reading about calibration issues, but nothing solved my problem...I therefore decided to wait until official ICS and, if problem still existing, to send phone to repair center
Searching every day on internet, I finally found the reason of my issue.....the magnetic closing clip of the cover (5-6 mm of diameter!)
It seems also clearly stated into Samsung's user manual....
Immediately removed the cover and after 5min..NO PROBLEM ANYMORE AT ALL...
These the very good point....actually the magnetic cover for all type of phone is not recommended!! It will effected our phone....
Sent from my GT-N7000 using xda premium
im using a kalaideng magnetic book cover for over a month with no problems.. whats ur cover? can u send a pic?
popo72 said:
Hope my experience can help someone!
Just bought G Note and a flip cover (not original one) in order to protect it as much as possible!
After some usage, i noticed circular area of the screen where S-Pen was not working! Started in reading about calibration issues, but nothing solved my problem...I therefore decided to wait until official ICS and, if problem still existing, to send phone to repair center
Searching every day on internet, I finally found the reason of my issue.....the magnetic closing clip of the cover (5-6 mm of diameter!)
It seems also clearly stated into Samsung's user manual....
Immediately removed the cover and after 5min..NO PROBLEM ANYMORE AT ALL...
Click to expand...
Click to collapse
Thanks for the Info Mate!
It must be a particularly strong magnet on your case. I've been using mine trouble free as well.
How you determine if the case you are looking at has a strong magnet or not is another question...
Zuber
...attached you can find the incriminated cover (color is because Note is from my girlfriend ....even if I have G-Note too!!)
As you can see the magnet (I have removed it from the cover) is not big (thickness is something like 1mm). Approaching it to steel, it starts in exercising force at approximately 0.5cm!
As additional info, no problems were existing by writing with fingers! The issue is with S-Pen because the magnet interfere with it!
Here also the link where I could find my way out!....
....sorry..it seems it is forbidden to post external links!.....
I'm attaching an additional picture from this site with issue similar to my one, but bigger area (mine was something like 1.5 cm and located exactly on top of the clip)
I would definitely agree with that! I bought a quite expensive ZENUS cover purposely because it has a button on the front and not a magnet. Unfortunately there's a magnet at the back which is used to keep the stand at its place. 2 days after starting to use this cover I got s-pen problems presented exactly at the same screen area where the magnet was located. Lines got thinner and deviated at this area, so I had to rip off the magnet and replace it with Velcro. All problems are gone now.
have a Zenus too
Hi,
I bought a Zenus too, and I'm using it since February.
The magnet is quite small, never had any issues.
Can't post pictures, but its a kaki coloured brown, fake leather, and some stripes.
regards Ambu
http://kalyf-bg.com/sgp-galaxy-note-gt-n7000-masstige-color-edge-diary-series-black.html
That's the one I got. Unfortunately I did't take screenshots of the display issue but it was located at the lower left part of the screen - just where the magnet sits at the back. The defect: nothing when trying to draw something over or fusiform deviation of the lines drawn in this area (when pressing harder) - just like the shape of a magnetic field...
p.s. as popo72 said - no problems when drawing with fingers.
could these cases hardbrick our note!?!? XD
popo72 said:
...attached you can find the incriminated cover (color is because Note is from my girlfriend ....even if I have G-Note too!!)
As you can see the magnet (I have removed it from the cover) is not big (thickness is something like 1mm). Approaching it to steel, it starts in exercising force at approximately 0.5cm!
As additional info, no problems were existing by writing with fingers! The issue is with S-Pen because the magnet interfere with it!
Here also the link where I could find my way out!....
....sorry..it seems it is forbidden to post external links!.....
I'm attaching an additional picture from this site with issue similar to my one, but bigger area (mine was something like 1.5 cm and located exactly on top of the clip)
Click to expand...
Click to collapse
Id say get another cover, the one i bought seems to have a weak magnet, just enough to hold it in place when closing. no problems whatsoever. you can get it for around 15 euros on the net if its to your liking.
here are the available colours:
Even a weak magnet will throw the compass off
I was using one until now.... thanks
Sent from my GT-N7000 using xda premium
Xnnn!!! said:
could these cases hardbrick our note!?!? XD
Click to expand...
Click to collapse
I hardbricked my dog using these cases.. xd
Thanks for the info TS
Sent from my GT-N7000 using XDA
Thanks for the Info
ditch the flip cases... the note is beautiful as it is... bare naked
as for the fear of scratching the screen... i for one had doubts when i first got my note but i've had mine for 2 months now without a screen protector and not a single scratch...
i don't take special care with my note and i treat it as i would any other phones i've had... it goes in my pocket with keys and coins but so far no scratches.. makes me wonder other posts which says they scratched their screens so easily...
i'm happy with with my gorilla glass...
scarlet_sg said:
ditch the flip cases... the note is beautiful as it is... bare naked
as for the fear of scratching the screen... i for one had doubts when i first got my note but i've had mine for 2 months now without a screen protector and not a single scratch...
i don't take special care with my note and i treat it as i would any other phones i've had... it goes in my pocket with keys and coins but so far no scratches.. makes me wonder other posts which says they scratched their screens so easily...
i'm happy with with my gorilla glass...
Click to expand...
Click to collapse
...I could agree..in principle...BUT you are missing a small particular...have you ever seen what is inside a women handbag?..I think even gorilla glass will have problems.
popo72 said:
...I could agree..in principle...BUT you are missing a small particular...have you ever seen what is inside a women handbag?...
Click to expand...
Click to collapse
HAHAHA So true!!!
gnikolakis said:
Id say get another cover, the one i bought seems to have a weak magnet, just enough to hold it in place when closing. no problems whatsoever. you can get it for around 15 euros on the net if its to your liking.
here are the available colours:
Click to expand...
Click to collapse
THX!
Nice ones!
2020?
Hey!
I bought a galaxy S4 two days ago and i have been working so i haven't really used the phone but today i had a day off and played with it for a while but i noticed that when i turned of the screen i saw a small deep scratch on the screen (I could feel the scratch by moving my fingernail on it) I took it to the store where i bought the phone for 984 USD (Note i bought it here in Iceland) they said the scratch is from me and it can not be a damaged product and said that they would not replace my phone or anything. After talking to the laddie and arguing that the phone has been at home all the time while i was at work and if i used the phone i never put it in my pocket and i had a smart cover and it cant be sand or anything, She said that they are going to take the device and bring it in for inspection to "Check" if the scratch in the phone is after me or from the production line and they would get back to me in 2 - 3 days. I am wondering what can i do i know the screen on the phone does not scratch easily and a deep scratch should not come so easy what can i say to the company to get my device replaced and have no more troubles
The Smart cover did not have any scratches on the screen and looks like it is new.
When i buy new phones or any electronics i check them well for any product errors and i take good care of the device
I bought the phone from a company called Nova (They seem to be known not to go after the warranty and are hard to deal with)
- MooViking
My English is not very good i am sorry for that.
Yeah, you dropped the ball not checking your phone straight away, it`s going to be hard to prove you did not make the scratch yourself, good luck anyway.
John.
EDIT : Your English is GREAT, I am English and it`s better than mine. :crying:
Ouch, I can't believe they wouldn't check it at the store and for $1000. Good luck, store will probably refuse.
Sent from my Galaxy Nexus using xda app-developers app
Yeah, you're kinda screwed here.
You should always check for defects the same day you got the phone so that if there are any issues you can report back to the seller immediately.
My telco provided S4 has a 8mm scratch right smack in the middle of the screen and I called them up immediately to report it. They were then able to issue me a replacement.
The only thing left for you to do is to see what kind of consumer laws apply in your country.
Was the security seal on the box broken when you got it?
John.