Database Users

Manufacturing / design defect (clear plastic)

I have my X7500 now for a week, and am a satisfied customer.
Except for one thing: after only a week the clear plastic on my keyboard is misted all over because it is scratching so heavily from useage (when you click the machine into the keyboard, especially in the case, it is almost unavoidable the clear plastic part will be scratched by the machine).
I have sent HTC a message that this is not acceptable for a € 1000 machine, and customer service will come back to me.
You must all have this same issue, can you please comment?

Doodle said:
I have my X7500 now for a week, and am a satisfied customer.
Except for one thing: after only a week the clear plastic on my keyboard is misted all over because it is scratching so heavily from useage (when you click the machine into the keaybord, especially in the case, it is almost unavoidable the clear plastic part will be scratched by the machine).
I have sent HTC a message that this is not acceptable for a € 1000 machine, and customer service will come back to me.
You must all have this same issue, can you please comment?
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Click to collapse
Yep - mine is the same. Disappointed that the keyboard doesn't really fit comfortably in the case on the front of the device either (slips to one side or the other..).

the case is indeed not good, but this can be expected, you will need to buy a good case from a third party vendor. Piel Frama will have first samples in about 2 weeks, and I will guarantee you up front they will fit perfectly...

Try using a screen protector on that part ,thats what i'm planning of doing. i will try it and let you guys know how it goes.

I agree with that potential solution, but then HTC will at least need to replace the keyboard with a unscratched one

Doodle said:
I have my X7500 now for a week, and am a satisfied customer.
Except for one thing: after only a week the clear plastic on my keyboard is misted all over because it is scratching so heavily from useage.
You must all have this same issue, can you please comment?
Click to expand...
Click to collapse
Slight scratches, I noticed it happening and altered how I handled the device. Also the PDair case I'm using seems to have less of a problem with it. I don't use the keyboard as a cover, of course, because it is in a case (though as in the comment after yours, the supplied case is VERY annoying in the way that the keyboard slips from one side to the other).
What can they do, though? It's partly due to the way people slide the Athena "around" to drop into the keyboard, rather than lifting it. I personally find the whole "viewing window" business utterly redundant - I can't see it in the case, it wastes backlight (whole display illuminated).

Doodle said:
the case is indeed not good, but this can be expected, you will need to buy a good case from a third party vendor. Piel Frama will have first samples in about 2 weeks, and I will guarantee you up front they will fit perfectly...
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Click to collapse
Why, are they using a magentic attachment for the keyboard? Because the PDair case sucks after a couple of weeks of light use; the plastic distorts and presses several keys at once.
I want a case with a phrase custom-embossed on it

You could always fit a body shield - protects that part perfectly.

I've had the same problem
I've attached a picture of my keyboard to show the problem. In my case, it appears the scratching is coming from the relatively sharp chrome/metal "frame" around the screen. It's slighly proud (above) of the black plastic surface and when the keyboard is moved over the device it scrapes/gouges the clear plastic. My current plan is to just wait until it's gouged out all the plastic and then polish the clear plastic smooth again. But is sure would be nice to have a more appropriate fix from HTC for such and expensive device.

RichardKAthena said:
..... I personally find the whole "viewing window" business utterly redundant - I can't see it in the case, it wastes backlight (whole display illuminated).
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Yep - I have never taken mine out of the case so to be fair, I can live with the scratches on the clear plastic.
I did however cut off the 'Pen Loops' that are supposed to hold it shut - they got annoying after a couple of days.

apphoen said:
Yep - I have never taken mine out of the case so to be fair, I can live with the scratches on the clear plastic.
I did however cut off the 'Pen Loops' that are supposed to hold it shut - they got annoying after a couple of days.
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Sorry, what bit did you cut off?

jmdrizen said:
Sorry, what bit did you cut off?
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The loops on the case which you are supposed to put the supplied pen through to hold it shut.
Crappy design, they had to go.

apphoen said:
The loops on the case which you are supposed to put the supplied pen through to hold it shut.
Crappy design, they had to go.
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Thank God the DOPOD one doesn't have this pen loop, otherwise i will be cutting it off too.

wu5262 said:
Thank God the DOPOD one doesn't have this pen loop, otherwise i will be cutting it off too.
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Me too, glad i got the dopod now!

I've had my unit 10 days and it looks a lot older, I've used novus 1 and 2 to succesfully clean my plastic to look new again.

i tried the screen protector and it looks great. i will post some pics 2maro.

Does anyone have it on the T-Mobile Ameo or the Dopod?
Or is it just on the black HTC branded ones?
Not had this problem on my T-Mob Ameo and I've had that for over 2 months now...

rhedgehog said:
Does anyone have it on the T-Mobile Ameo or the Dopod?
Or is it just on the black HTC branded ones?
Not had this problem on my T-Mob Ameo and I've had that for over 2 months now...
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I've had two Ameo's and both are fine, I think it's what was mentioned before, if you lift and clip it's fine, but if you drag it over and click....

Body Glove Case Issues

Anyone else buy and have problems with it? I searched around after thinking I saw a complaint on it like I've got but couldn't find.
Basicly, I put it on started noticing the top was putting pressure onto the screen I think. THe touch screen got extremely laggy, unresponsivess, and just seemed to go crazy. I'm going to try sanding it down on the inside but I think that just sucks.
On top of that the phone fell out of the back/belt clip half one night and caused a nice freakin dent in my phone and allowed the battery to flip out almost down a sewer.
Anyone care to give me a positive review so I don't just throw this thing out?
Also - is it possible to buy a new physical case to replace a scratched/dented case? Not the body glove I mean the actual phone casing.

chibahawk said:
Anyone else buy and have problems with it? I searched around after thinking I saw a complaint on it like I've got but couldn't find.
Basicly, I put it on started noticing the top was putting pressure onto the screen I think. THe touch screen got extremely laggy, unresponsivess, and just seemed to go crazy. I'm going to try sanding it down on the inside but I think that just sucks.
On top of that the phone fell out of the back/belt clip half one night and caused a nice freakin dent in my phone and allowed the battery to flip out almost down a sewer.
Anyone care to give me a positive review so I don't just throw this thing out?
Also - is it possible to buy a new physical case to replace a scratched/dented case? Not the body glove I mean the actual phone casing.
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I have this case and had the same problem. I have read that many others have had it too. Honestly I dont know why a company would put out a product like this. They all should be recalled, however me being me decided to just fix it by Taking a dremel tool and shaving some of the inside part of the screen protector off, making it put less pressure on the screen. It fixed it immediately. The case does a great job in protecting the phone, just a major flaw that can be fixed if you have the time and tools. If you dont, ***** to the company and get your money back and try something else.

Praygo said:
I have this case and had the same problem. I have read that many others have had it too. Honestly I dont know why a company would put out a product like this. They all should be recalled, however me being me decided to just fix it by Taking a dremel tool and shaving some of the inside part of the screen protector off, making it put less pressure on the screen. It fixed it immediately. The case does a great job in protecting the phone, just a major flaw that can be fixed if you have the time and tools. If you dont, ***** to the company and get your money back and try something else.
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Yes I could see that the inside casing was a bit rough so sanding should stop the problem - but seriously that's a major issue.
Have you found that it holds the phone well though? Because I'm very upset that my phone fell out of it once already but maybe it was an error on my part and it wasn't secure enough...

I've never had the phone fall out of the body glove case.

i mangled my body glove case.
someone bumped into me and the phone fell out of the case AGAIN.
i ripped it to shreds and left it on the side of the road to rot into plastic hell.
i dont recommend this product.

I returned mine. I had the exact same issues (screen and phone falling out). It also didn't attach properly on the top left corner, it was always bowed out. I don't recommend it either.

Anyone got any else to share?
I was THIS CLOSE ( || ) to buying it. lol
Is there anything out there that's similar to it in design, but better?

returned
When all the way snapped on, mine pushed the top left corner so hard the entire screen would not respond to touch. Returned it.

My friend and i had the same issue. We just took it off messed around with it and put it back and it works fine, SOMETIMES it happens again but we just take it off and put it on.
Since there is not any other case that provides this type of protection we are keeping it. I rather my phone be safe than anything else.

I just ordered mine yesterday so I'm anxiously awaiting its arrival.
What exactly did you have to mod to get it to work? According to my readings, you just need to sand down the edges that connect with the screen right?

I may just buy the case and sand down what was mentioned. I like the design of the case..only one so far I really like.

I've been using one for about two weeks and am very happy with it. Had read about the screen pressure issue on other posts (searching helps folks), and scraped down the top corners before I put it on. Don't need a dremel tool or sandpaper. No problems, fits perfectly. The only warning is that it's a little dicey to take off once it's on -- it really fits snugly.

Yout're talking about the "sand texture" clip-on case, right? If so, yes, I bought the case too. The top cover was too tight and caused the screen issue people are mentioning. That was an easy fix by shaving down the edges that were pressing too hard (actually, I just cleaned off the coating from the plastic that was causing it... The bottom of the case however wouldn't fit at all. no matter what I tried, I couldn't get all of the clips to lock over the edges of the phone. I removed the felt lining and still had issues. I got around it by using thin double sided tape (for a temporary fix until I got a new case). I wouldn't trust the belt clip with the double stick tape though. I ordered the rubberized case on ebay and the fit is perfect. Just get that one. I sent an e-mail in to Body Glove and have had no response yet. We should all get our money back on these cases, or at least a redesigned bottom case that fits correctly. Right now it was just a complete waste of money. It's a shame, because I really liked the feel of the case.

Torkrench said:
Yout're talking about the "sand texture" clip-on case, right? If so, yes, I bought the case too. The top cover was too tight and caused the screen issue people are mentioning. That was an easy fix by shaving down the edges that were pressing too hard (actually, I just cleaned off the coating from the plastic that was causing it... The bottom of the case however wouldn't fit at all. no matter what I tried, I couldn't get all of the clips to lock over the edges of the phone. I removed the felt lining and still had issues. I got around it by using thin double sided tape (for a temporary fix until I got a new case). I wouldn't trust the belt clip with the double stick tape though. I ordered the rubberized case on ebay and the fit is perfect. Just get that one. I sent an e-mail in to Body Glove and have had no response yet. We should all get our money back on these cases, or at least a redesigned bottom case that fits correctly. Right now it was just a complete waste of money. It's a shame, because I really liked the feel of the case.
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Could you give us the link for the ebay one please!

http://cgi.ebay.com/NEW-RUBBERIZED-...5|66:2|65:12|39:1|240:1318|301:1|293:1|294:50
That is the one I ordered, and the fit is perfect. The only thing I wish it had was the belt clip insert for the case included. I don't know where to find one, but I mostly keep it in my pocket anyway.

you guys want a good case that protects? check out the monaco aluminum case, it comes with a clear lens on it which I haven't removed but you could if you wanted quick access to the touchscreen. I work in the construction field and have yet to have it fall off my clip. I also dropped my tilt (when I used it) from about 8" off a ladder and it was perfectly fine. The aluminum case for the fuze isn't any more bulky than the body glove case either.

bilbobrian said:
check out the monaco aluminum case
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I've got one of these as well...and while it does protect the phone very well it will also lower your signal strength. I've had these type cases for the Wizard and Tilt and now the Fuze...whenever I'm in an area where the signal was a little iffy to begin with I WILL either drop the call or be unable to answer with the metal case. So, stay away from the aluminum ones if you go into lower coverage areas (and no...the slots they cut in the back to help improve the signal don't actually help.)

OK. How fragile is the screen, really?

Hello everyone.
I got my HD2 a couple of weeks ago and as usual with new toys, am still taking some extra care with it. I had a Touch HD before that withstood quite a few bumps and two small drops. I saw people carying iPhones in pants pockets, back and front. Given that HD2 screen is significantly larger, how fragile is it, really? I usually carry my phones in jacket pocket, screen towards the body, without any case or sleeve. Do I need to take so much care for it or is it actually more resilient than it seems? Yes, I've seen the threads with broken screens. Anything can break, given enough force.
Any serious feedback is welcomed. Thanks.
Cheers, R

Well I have had mine since it was released in the UK and have had it in my right hand side front pocket in my jeans/trousers etc, sat on floors etc and all sorts and nothing has ever happened to it at all. Its a pretty tough screen I think, as long as when its in you pocket its not at an odd angle, I cant see any problems keeping it in there. I certainly have no problems.

Scratch test
There is a YouTube video of a scratch test of the screen of an HD2, its in foreign but gives a good idea of its screen tolerances (those of a nervous disposition may wish to look away towards the end)
http://www.youtube.com/watch?v=NcEaehKWr2s

Hmm I can only speak for myself and my HD2... but my screen has 2 (really small) scratches..
I think these are from a keychain or maybe a lighter in my pocket. I don't really know where the came from - but not from dropping it.
I would recommend to use a (thin - not that thick vikuti) foil to protect it against scratches.
--> Question: What would you recomment regarding a foil to cover the screen? I bought 1 Vikuti foil and really disliked it - it is sooo thick
Edit: I think the knife in the video would be able to scratch the screen... only a matter of right angle an pressure

I dropped mine on new years eve - drunk and the only thing i noticed the following day was that i had lost the backplate lol
Someone on here very kindly gave me a replacement.
Other than that - no scratches so far

Had mine three weeks, using front trouser pocket though I am very conscious of checking the pocket for keys etc first.
I have a full body invisibleSHIELD skin, and i'm extremely happy with it.
I've knocked it a few times on the edge of tables and chairs, once on the metal hand grip on a bus seat, and theres not a mark on it anywhere.

I have a screen protector that covers the entire screen, and carry the phone in my pants pocket in the leather case that came with the phone (I'm waiting on a holster from eBay).
The screen is in perfect condition, however, I did scuff the corner of the HD2 by dropping it (in its leather case) as I went to put it in my pocket coming out of a movie theatre...dropped onto cement.
: /

I use a screen protector and have a very nice silicone case for it that fits very snug, but I'm just being careful.
I believe that common sense is enough to keep this device from being damaged. As you can see from the linked video above, the screen is very resiliant, but it's not scratchproof. Also, why on earth anyone would put it in the back pocket of their trousers and sit down is totally beyone me, but people have done it (and probably still do), but they end up on here asking how to fix their damaged screen. (My advice to them is to hook up a flex capacitor to their car, drive at 88mph, go back in time to before they broke it and slap themselves round the face and say "STOP BEING SILLY!!!")
It's tough, but not unbreakable. Just treat it with respect, look after it sensibly, and DO NOT PUT IT IN YOUR BACK TROUSER POCKET OR FRONT SHIRT POCKET!!!
As the meerkats say... simples
(I hate those adverts, but I do like Back To The Future )

johncmolyneux said:
FRONT SHIRT POCKET!!!
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Click to collapse
Why not...I put it in there all the time?
So it won't fall out or...?

Spike15 said:
Why not...I put it in there all the time?
So it won't fall out or...?
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lol - I've NEVER seen anyone on this forum say that that has happened to them <sarc mark>

johncmolyneux said:
lol - I've NEVER seen anyone on this forum say that that has happened to them <sarc mark>
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Just making sure I wasn't missing something.
Personally I don't bend over when I need to get something on the floor et cetera...I bend my knees...I've heard that bending like that is bad for your back.

Spike15 said:
Just making sure I wasn't missing something.
Personally I don't bend over when I need to get something on the floor et cetera...I bend my knees...I've heard that bending like that is bad for your back.
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Yes, and even moreso if you have a hernia! Good to see that xda is also responsible for good health advice too

I can't wait for mine to arrive next week. I can tell you from experience that the IPHONE has cracked 3 times in pocket when I put too much pressure. Apple does replace them on a regular basis. They allow for what they call a hairline. If it spiders they won't replace it but a hairline is within their tolerance and is common enough for them to replace it without question. That is how I ended up with a new replacement recently. I wasn't using the phone much but my HD battery died on site so I put the time into the IPHONE to use it. I squatted with the IPHONE in backpocket and CRACK. I probably should check my beltline while I am at it..
They replaced it and that worked out anyways as I am going to sell it. Keep my HD and Bold as backup.
The glass looks pretty solid and as many people reported it a good solid piece of hardware.

i keep mine in the case it comes with when i am carrying it around... any pocket really.
i just make sure i dont sit on it! lol
the screen itself is extremely resilient when it is out and in use.
I leave mine lying around all of the time out of the case and it still looks brand new.
I dont use any screen protector.

screen strength
being a kapasitive screen it uses a propper glass cover instead of ****ty plexi glass or resistive glass as most phones use, this naturally gives it a more scratch proof serface but makes it less resilient to actually breaking. like one guy said it all has to do with angle and preshure.. and abit of bad luck when it comes to screen protection i recomend invisiShield. they are nice and thin, VERY clear plastic so it doesnt disturb teh screen quality. and last but not least, the fabric its made of is teh same as teh stuff that they use to cover helicopter rotor blades with, so it comes with a 30 year waranty.

Thanks for all the replies so far. I suspected as much, but it sure is nice to hear other people's experience
Cheers, R

Impunitus said:
Thanks for all the replies so far. I suspected as much, but it sure is nice to hear other people's experience
Cheers, R
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I had the same fear with its screen .. i posted a poll on the screen
see this
http://forum.xda-developers.com/showthread.php?t=618978

A warning to any Note owners

I don't often post here, and and I don't know if this issue has been addressed before, but but I'd like to tell you about my experience with the note:
I received the phone just today, and after bying it online.. All was good, and I already had a case (a faux-leather flip case), waiting, and and put it in immediately. After playing with it for a few hours, and I noticed that there was a dead spot on the screen. But only when using the s-pen, and a few hasty emails and a phone call to Kogan (off whom I bought the phone), revealed that this was a inhear-of-before phenomenon. As of writing, I've yet to receive word whethery they'll accept a return.
However, that would be rather pointless, and since I have since fixed the issue. It seems that the magnet holding the case flap closed was pretty powerful, powerful enough, in fact, to cause the active digitizer to stop working on that of the phone that the magnet was under. After I removed the case the s-pen worked in the spot, as well as the rest of the screen.
So be warned, test your cases if you can before you buy them, especially if they have a magnetic clasp or similar.
(sorry for the prose)

I have been avoiding magnets because of several posts on the subject. There have also been several stating there are no issues.
I prefer to remain safe, and I am grateful for your advice. Magnets near a device relying on magnetic resonance are probably not a good idea. Better safe than sorry IMO.

Strange how some people have this problem. My note has been sitting in a magnet case for 4 months now with no such problems. I guess it depends on the case and how strong the magnet is but I could not do without my case so I will carry on using it for now.

georgios73 said:
Strange how some people have this problem. My note has been sitting in a magnet case for 4 months now with no such problems. I guess it depends on the case and how strong the magnet is but I could not do without my case so I will carry on using it for now.
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I think it also depends on where the magnet is. Mine was on the back, directly behind the device.

georgios73 said:
Strange how some people have this problem. My note has been sitting in a magnet case for 4 months now with no such problems. I guess it depends on the case and how strong the magnet is but I could not do without my case so I will carry on using it for now.
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Click to collapse
I agree. More testing, and definitely more information from Samsung, is required.

I wonder if it is the TYPE of magnet, not so much the size.
If it is one of those cheap magnets, maybe it won't bother it
as much as the stronger neodymium magnets?

thanks
thanks man.. for sharing this..

I also have avoided the magnet cases due to this fact and have been trying to find cases that use some other alternate means for closure, like maybe velcro instead. I was also even considering that Sweet Case made out of aluminum, but at ~$70, it is rather pricey. I have just been going case less and totally naked with it and so far no problems.

IIRC there is a comment about magnetic fields in the manual...
similarly too, there is a comment about electrostatic fields, so if you are in an environment where sparks fly off your fingertips at intervals be SURE to discharge yourself before touching your SGN.. you may kill the touch response of the screen..
been there, did that, luckily it was a $50 C/H digital thermostat.
EDIT: 2 April 3:00pm
found it: Page 25 of the GT-N7000 Quick start guide states
"Do not store your device near magnetic fields"; and inclusively states "Do not use carrying cases or accessories with magnetic closures"

Man, I guess I have to quit being a Dark Sith Lord. But I have so much fun using Force Lightning to kill all those annoying Jedi do-gooders

I have a Tridea case with a magnet. The magnet is in the part that locks the cover to the back of the phone.
If I fold that piece behind the phone, there is some influence from the magnet. The influence disappears if I leave some space between the magnet and the back of the phone.
It is only a small problem for me, and only noticeable when I play Draw something or similar apps.
My case:
http://forum.xda-developers.com/showpost.php?p=24121326&postcount=330
Sent from the Note taker with Tapatalk

magnets, how do they work??

I have the same issue, I strapped a powermat charging coil to the inside of my casemate tough case, the result is a dead spot directly above the magnet in terms of the spen.
My dilemma is whether to forgo use of the s-pen for the ease of wireless charging.
For the moment as I rarely use the s-pen, the inductive charging coil is staying in place.
The s-pen works as soon as the powermat coil is removed but I'm not sure if it could do lasting damage?
Sent from my GT-N7000 using xda premium

Mystic38 said:
IIRC there is a comment about magnetic fields in the manual...
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There's a manual? Who knew!
rhn said:
magnets, how do they work??
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That, my friend, is one of the great unanswered questions of the universe. Gravity is another one. We know what goes on, but not always how. It is mostly at the atomic level, although you have to look into the quantum level to find out more. One day we may figure it out!

Thanks for the warning! I doesn't use a case with magnets, but it's always good to know if I ever would.
/ Jimmy

Signed up to say thanks OP. I too had this situation where i had dramatic penmark deviation on my note. I use notebook style case w/ magnet
I was considering getting it swapped under warranty but then realised the odd behaviour happened in s-memo but not in canvas/paint app. Now i know its the location of the rear magnet on my case. gj op

Is the S 4 too weak?

I just pulled the S4 out of my trouser pocket (front) and the screen has been broken. :crying:
It did not drop or so but I went some kilometers in the car and it got some tension in the pocket Apparently the plastic chassis is rather soft and could not save the screen enough.

Can you show some pictures
Sent from my GT-I9500 using Tapatalk 2

Here you are. You can see the crack only when you look very closely. Don't know how to photograph this. When the screen is off you don't see nothing.

Id say it is a bit weak, Ive cracked my front glass (digitiser is fine) between the home button across the menu touch to the side. Ok I dropped it from 4 feet onto concrete but I dropped my S2 about a hundred times before the screen gave. It (S4) is still fully functioning so doesn't bother me, It was the second drop- the first just dented and chipped the chrome effect plastic surround bezel that really should be made of titanium on this phone as its so light and fragile.
I wont swap it on insurance exchange until I break it proper and it is unusable, Orange UK are very good with insurance, £25 admin fee and courier swap the next day.
Ive only had it 2 weeks !

loggy said:
Id say it is a bit weak, Ive cracked my front glass (digitiser is fine) between the home button across the menu touch to the side. Ok I dropped it from 4 feet onto concrete but I dropped my S2 about a hundred times before the screen gave. It (S4) is still fully functioning so doesn't bother me, It was the second drop- the first just dented and chipped the chrome effect plastic surround bezel that really should be made of titanium on this phone as its so light and fragile.
I wont swap it on insurance exchange until I break it proper and it is unusable, Orange UK are very good with insurance, £25 admin fee and courier swap the next day.
Ive only had it 2 weeks !
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You should be more careful with your devices. You seem to drop them a lot. In less than two weeks you dropped your S4 two times. Something is definetly wrong with you. Put on a soft case at least.
Sent from my GT-I9505 using xda premium

MaKTaiL said:
You should be more careful with your devices. You seem to drop them a lot. In less than two weeks you dropped your S4 two times. Something is definetly wrong with you. Put on a soft case at least.
Sent from my GT-I9505 using xda premium
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Click to collapse
Thanks, good advice, Ive just ordered one of >> these<< .I've got 2 years with this S4 so I may as well try not to break it as I really do tend to drop my phones a lot.. lol..

I put my phone in my front pocket all the time and this scares me before I got my S4.

tricki said:
I just pulled the S4 out of my trouser pocket (front) and the screen has been broken. :crying:
It did not drop or so but I went some kilometers in the car and it got some tension in the pocket Apparently the plastic chassis is rather soft and could not save the screen enough.
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I seriously doubt the phone broke like that from just being in your pocket. Are you telling the whole story? I've had my S4 in my pocket every day since it was available on April 25th and it's still perfect. Oh yeah, I work in elevator constriction
Sent from my SAMSUNG-SGH-I337 using xda app-developers app

Buy rigid screen covering cases, pockets aren't safe they're either tight and exert pressure or they're loose and bang about, the phone is worth a lot of money and deserves protecting.

tricki said:
Here you are. You can see the crack only when you look very closely. Don't know how to photograph this. When the screen is off you don't see nothing.
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There's definitely more to this story that you aren't telling us.

tricki said:
Here you are. You can see the crack only when you look very closely. Don't know how to photograph this. When the screen is off you don't see nothing.
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That's a cracked amoled and not the glass, which explains why you can't see anything with the screen off.
If you've ever seen an s3 / s4 amoled you'd know exactly how thin and fragile they are. Best way to explain it is like an egg shell. It breaks to bits when any pressure is exerted on it.
So it seems that pressure from your trousers has flexed the body and cracked the inner amoled screen.
Sent from my GT-I9305 using xda premium

Tricki, same happened me mate. Contacted o2 uk thru chat and explained what happend. They shipped me a new s4 straight away as its within the first 28days of purchase. The courier took the broke one back to o2. Hope you can get urs changed
Sent from my GT-I9505 using xda premium

sxi200 said:
That's a cracked amoled and not the glass, which explains why you can't see anything with the screen off.
If you've ever seen an s3 / s4 amoled you'd know exactly how thin and fragile they are. Best way to explain it is like an egg shell. It breaks to bits when any pressure is exerted on it.
So it seems that pressure from your trousers has flexed the body and cracked the inner amoled screen.
Sent from my GT-I9305 using xda premium
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glynnd said:
Tricki, same happened me mate. Contacted o2 uk thru chat and explained what happend. They shipped me a new s4 straight away as its within the first 28days of purchase. The courier took the broke one back to o2. Hope you can get urs changed
Sent from my GT-I9505 using xda premium
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Thank you for your reply. It might be that there were some keys in my pocket when I had to carry some heavy stuff around.
Now I learned how fragile it is the hard way. I just hate those flip cover cases but it is "highly recommended" apparently.
I purchased the unit two weeks ago. I will see how nice the return policy is.

Your not alone Tricki There are at least 3 other threads with the same reports of the S4 breaking in pockets!
Mine broke in my pocket also!
To all these people saying there must be more to this story, mine was taken out of my car mount, put in my front right empty pocket (screen towards leg) after I got out of my car, I walked into my house took the phone back out of my pocket to discover the LCD had cracked! No physical damage anywhere on the outside of the phone, digitiser completely fine! Phone has never been dropped and hasn't been knocked on anything! Every other phone I have ever owned well over a dozen, over even more years has survived being carried like this!
To say the Amoled is very thin and fragile in the S4 is an understatement!

This is not new. Happend to the Galaxy S3 as well: https://community.verizonwireless.com/thread/777720?start=0&tstart=0

Pro tip of the day, dont leave your phone in the pocket when you are sitting somewhere.
Phones are suitable for pockets but not sitting on them...

shadowcore said:
Pro tip of the day, dont leave your phone in the pocket when you are sitting somewhere.
Phones are suitable for pockets but not sitting on them...
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Thank you - but I don't sit on my front pockets. Anyway I thought a "Life Companion" would be a bit more durable

tricki said:
Thank you - but I don't sit on my front pockets. Anyway I thought a "Life Companion" would be a bit more durable
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Actually, your report made me think about amoled displays. If they have this type of weakness, it makes them really fragile compared to LCD displays.
Also, my tip was meant to be general. I sometimes forget my phone on the pocket but I usually tend to take it out before sitting. Your report makes me think about this even more.
I wonder if this happens on other non-oled devices.
And one more thing,just because your pocket is on the front does not mean that a phone does not slide to the side.

Never heard of problems like this from the S2. I used to have one. I never took special care about it. It just worked fine and survived some drops.
I think a phone should survive some stress. Perhaps it is just the combination of size and plastic chassis.with the Galaxis which followed the S2.

bad apple?
https://www.youtube.com/watch?v=q3mhAVC6cBA