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I just talked to my TMO Customer Care rep and they confirmed that as soon as I started to use my Nexus One phone, my existing insurance started covering it (instead or my G1).
You have the opportunity to get the handset insurance within 14 days of purchasing the phone. This applies whether you purchased it from TMO or Google. You must bring in your proof of purchase, from Google to a corporate TMO store and have them set it up if you currently do not have insurance.
The only reason that I bring this up is due to the questons about bootloader unlocking and warranty. The deductible with Assurion (TMO's insurance provider) is $130 (she believed) But this is better paying the full $530 for a replacement.
how much per month is insurance?
QMAN101 said:
I just talked to my TMO Customer Care rep and they confirmed that as soon as I started to use my Nexus One phone, my existing insurance started covering it (instead or my G1).
You have the opportunity to get the handset insurance within 14 days of purchasing the phone. This applies whether you purchased it from TMO or Google. You must bring in your proof of purchase, from Google to a corporate TMO store and have them set it up if you currently do not have insurance.
The only reason that I bring this up is due to the questons about bootloader unlocking and warranty. The deductible with Assurion (TMO's insurance provider) is $130 (she believed) But this is better paying the full $530 for a replacement.
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Click to collapse
But there's a catch they don't replace it with another nexus. They compensate by giving u a phone of equal value. Its an internal memo that was passes around(I work for T-mobile) ill find it and post it when I get to a PC.
the PHP Bundle (premium handset protection) is $5.99/mo.
I just wanted to state that I too was quote that Asurion has a $130 deductible for a replacement N1.
I was however told that as of Saturday night that the only way to get insurance for for N1 is to have insurance on your previous handset. The N1 is then grandfathered in.
Again, this is just want I was told. I'm sure we'll get some more concrete details as time goes on.
I can confirm that Tmo will not replace the Nexus One. I canceled my insurance.
I didnt have insurance on my g1 so im screwed then?
Tmo will not insure the n1 since it was not purchased directly from tmo
they even had me drop the insurance on my g1 because they said the n1 was going to be my primary phone
icegad said:
Tmo will not insure the n1 since it was not purchased directly from tmo
they even had me drop the insurance on my g1 because they said the n1 was going to be my primary phone
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T mobile needs to get their effin' story straight.
There are 4 different stories so far on this post.
the day before my nexus came i called tmobile to cancel the insurance for my mytouch 3g. She said there were no insurance options available from tmobile for the nexus one...kinda sucks, i wonder why google or htc couldnt make money offering something...
:/ i too have heard multiple stories. asurion does have insurance for google's nexus one though. 5 bucks a month, 130 deductible.
http://phoneclaim.com/t-mobile-program
speaking with asurion right now. already spoke with t-mobile, and they said because not purchased through them, won't insure. so far, asurion is saying it is covered, sign up for coverage through t-mobile. seems like some finger pointing and blame gaming.
lol. asurion says 'yes, it's covered, contact tmo customer service'. tmo customer service says 'no php'. so, sounds like you're screwed.
I was able to add it but tmobile said it will get you a comparable model in case something goes wrong with your nexus one. weird!
ah, it gets rewritten again. here's the scoop, and this is from t-mobile. you can get the same rep with whom i spoke, rep id = 3828599.
you CAN get insurance, but no extended warranty. it will be covered with the normal 1 year thing (which is different than my current sprint settings, where it's covered as long as i keep paying). TMO was using information from last week that said they weren't covering it. they are now. think i'll get the phone tonight
wait so if we do have insurance and we switch to the nexus and it breaks will we get a new nexus or a comparable phone?
reports are that if you break it right now, it'd be 'comparable', because asurion doesn't have them. but, they're getting them. so, it should be a replacement, if you can wait to break it, lol
finally picked up my N1 from fedex, went directly to Tmo without passing GO, then got insurance for 6/mo, but i never asked if they would replace with another N1, now i gotta call for myself...thanks for the update though.
Asurian does cover the Nexus One, I talk to serveral rep from assurian and they confirm it. It's even on their page. Who cares what tmobile say, they're not replacing your phone.
Check here http://www.phoneclaim.com/t-mobile-program
Select your manufacture (Google) then you will see the Nexus One and how much the deductable is.
I just called Tmo for the second time about insurance on the N1. At first, she told me that they don't cover it, but I told her about my first call to Tmo (last Sat) and how the rep told me it IS covered if you already have coverage (PHP) on a G1 or similar. She put me on hold for a minute or two, and said there was nothing in her documentation that said Tmo will cover it. I asked her if she could conference Asurion in on our call, and she said "sure, hang on". When she came back, she didn't have Asurion on the line, but said when she went to the "contact Asurion" link/page whatever, it had more information about the N1, and specifically stated that they WILL cover it if you ALREADY have PHP.
I then asked her to check that my account reflects the fact that I have a Nexus One, which it did. I didn't want to call up one day needing to use the PHP and have them say "oh, we never knew you had a Nexus One".
So that's twice I've called up and been assured that my N1 is covered.
She added that they're all very new to the N1 and the learning curve is steep, and that they have new memos coming out every day concerning the N1.
I just called and all the Tmobs representative needed was give them my IMEI.
I just registered my nexus phone on my existing insurance that I have had since the G1 > CLIQ > nexus one. It was fast, easy and painless.
I spoke with Asurion (T-Mobile's insurance affiliate) and the Nexus One is supported though them, it's $4.79/mo and proof can be found on their website:
http://www.phoneclaim.com/t-mobile-program
They weren't able to answer my question if I would get another N1, and I didn't have a lot of time but I'll inquire tomorrow about it further.
Everybody should still be within 14 days of the purchase and you can still add it to your T-Mobile plan (though keep in mind as CSRs we were originally told it couldn't be used on a nexus so you might have to convince the rep to add it, show them that link any rep can load that URL.)
I would consider skipping asurion and go with SQUARE TRADE warranty service.. flat fee and includes accidental dropping and water damage, reaosnable price.
I covered my HTC HERO this way... They claim to cover all smartphones... but coverage is limited to $400, so then again, not sure the total costs comparison over time. (I will say this: I had used Asurion for 2 differnt t-mobile phones, and surprisingly they were always easy to get replacement phones from; not at all what you normally expect from an insurance co when it's time for a payout.)
but just fyi:
http://www.squaretrade.com/pages/cellphone-landing3
noderat_tmobile said:
I spoke with Asurion (T-Mobile's insurance affiliate) and the Nexus One is supported though them, it's $4.79/mo and proof can be found on their website:
http://www.phoneclaim.com/t-mobile-program
They weren't able to answer my question if I would get another N1, and I didn't have a lot of time but I'll inquire tomorrow about it further.
Everybody should still be within 14 days of the purchase and you can still add it to your T-Mobile plan (though keep in mind as CSRs we were originally told it couldn't be used on a nexus so you might have to convince the rep to add it, show them that link any rep can load that URL.)
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I spoke to a Tmo rep this past weekend who assured me the Nexus One can be added to an existing policy, but cannot be added (by Tmo) if you don't already have one. He said he spoke to Asurion personally, and spoke to his managers.
I just got off the phone with T-mobile and they were able to add insurance for my Nexus One for 5.99 and will replace it with another Nexus One for 130.
I got insurance
If you have a decent bank account in the UK, you get free mobile phone insurance. I insured mine with Lloyds bank today.
Change your insurance to the $4.79 option, the $5.99 includes T-Mobile's warranty program which is not covered (but it will cover any other T-Mobile phone you have used before!)
Just called T-Mobile and the CSR transferred my G1 insurance to the Nexus One (Cheaper by ~$1 a month).
What exactly does this warranty cover....
Glass break?
Theft?
Water damage?
quicksite said:
I would consider skipping asurion and go with SQUARE TRADE warranty service.. flat fee and includes accidental dropping and water damage, reaosnable price.
I covered my HTC HERO this way... They claim to cover all smartphones... but coverage is limited to $400, so then again, not sure the total costs comparison over time. (I will say this: I had used Asurion for 2 differnt t-mobile phones, and surprisingly they were always easy to get replacement phones from; not at all what you normally expect from an insurance co when it's time for a payout.)
but just fyi:
http://www.squaretrade.com/pages/cellphone-landing3
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+1 on squaretrade, their warranty is much better, and they process claims really fast.
Squaretrade doesn't cover loss or theft. Asurion covers pretty much anything but acts of war as long as the nexus is the last device used on your sim card.
I just confirmed that my nexus one is covered by asuripn which is pretty sweet.
I called and got mine switched from the $5.99 plan to the $4.79 plan.
It was funny the rep on the phone mentioned the 14 day period to get the insurance then asked me when I got the phone to see if I could get the insurance.
Me: "It's only been out a week."
Her: *awkward silence*
I pay jus $30 a year with state farm in the u.s. to have mine insured
xManMythLegend said:
What exactly does this warranty cover....
Glass break?
Theft?
Water damage?
Click to expand...
Click to collapse
Yes, yes and yes. Asuiron is awesome. Squaretrade is a complete ripoff. Good luck if you lose your device. And between what you pay for the deductible ($50), the difference in price between what you get ($399 max) and the cost of the device ($530) and the cost of the warranty, you are better off not getting any coverage.
Remember, Asurion offers INSURANCE and Squretrade offers a WARRANTY. You have a 1-year warranty with HTC anyway. Asurion will cover it no matter what. They had a G1 in my hands in less than 48 hours. I put it a claim at 6PM on a Monday, they confirmed it on Tuesday and I had the phone Wednesday morning. There is a $130 deductible and $4.79/month but I must say that the first few days without insurance was nerve-racking. For less than $5/month I pretty much don't care what happens to my phone now. It is worth every penny.
Just an update to all of this.
Firstly, thanks very much to AndroidAppCritic for all the help!!!!
Secondly, i finally got my Nexus One. Went to my local T-Mo store this afternoon, told them what plan i wanted (Even More Plus 500) and after the entire store ooooohhh and aaaahhhhh over the Nexus, the sales girl asked if I wanted the $4.79 or $5.99mo coverage for the phone. I was shocked and told her what a fiasco it had been for users earlier in the week.
anyway, thanks again to everyone and off I go into "happy land"
I called Tmobile today.... had my handset insured in like 5 minutes total. There was really no confusion from the phone rep.
Thanks for everyones advise and input above!
usmc2k said:
I pay jus $30 a year with state farm in the u.s. to have mine insured
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Does this cover theft & drop/break?
Just spoke with asurion and they told me it covers lost stolen or phyically damaged with a 130 deductible
Just called T-mobile to add the $4.79 coverage. Easy breezy.
Today I received a letter from Asurion stating that my phone was not "Tmobile authorized device" making it ineligible for the extended warranty, so I called Asurion to find out what it does cover. My understanding from the first rep was that they replace with comperable hardware, I've heard others state that you receive a MyTouch, and was told to speak with Claims in order to find out what hardware they speak of.
When talking with the lady from claims I was told that they absolutely replace the phone with a Nexus One or, when there are none, I am to buy one and receive a payment of the difference between the cost and my deductible. I told her that this was totally contradictory of what I was just told, and to make a note on my account of what she stated.
I am wondering if anyone has any experience with such an issue and if that person could shed some light.
wesbalmer said:
Today I received a letter from Asurion stating that my phone was not "Tmobile authorized device" making it ineligible for the extended warranty, so I called Asurion to find out what it does cover. My understanding from the first rep was that they replace with comperable hardware, I've heard others state that you receive a MyTouch, and was told to speak with Claims in order to find out what hardware they speak of.
When talking with the lady from claims I was told that they absolutely replace the phone with a Nexus One or, when there are none, I am to buy one and receive a payment of the difference between the cost and my deductible. I told her that this was totally contradictory of what I was just told, and to make a note on my account of what she stated.
I am wondering if anyone has any experience with such an issue and if that person could shed some light.
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asurion will not give you the extended warrenty for this device which is why you pay 4.79 instead of 5.99 . That just basically means if you need a replacement, no matter what happened, you'll have to pay the 130 deductible.
In my past experience with them, I always have gotten the same phone if it was in stock, and if it wasn't, then i got upgraded to whatever was top of the line then for only the price of the deductible so I wouldnt worry about them.
Asurion actually is the one company in the cell phone business that doesnt try to bend you over and (you know where this is going ) in my opinion
I complained enough to them untill they told me too just pay 130 and theyd send a brand new nexus. they did. but before they wanted me to buy one for 570 and then send them receipts so they could pay back after...
sasha101 said:
I complained enough to them untill they told me too just pay 130 and theyd send a brand new nexus. they did. but before they wanted me to buy one for 570 and then send them receipts so they could pay back after...
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Thats good to hear. What happened to your device?
I would also like to know what happened. What was the process like getting your new Nexus? I have the Asurion insurance too and I want to know what I'm in for. I don't mind paying $130 for a brand new phone, as long as it's brand new! Especially if I don't have to send in the old device...
i'm still not sure why people will pay more for lesser service on their phone insurance.. call any major insurance company and ask for a personal articles policy, tell 'em it's for your phone, and you want $600 coverage. cost you between $30 and $40 a year with no deductible, and they just write you a check in the event that ANYTHING happens to your phone.
Red MacGregor said:
i'm still not sure why people will pay more for lesser service on their phone insurance.. call any major insurance company and ask for a personal articles policy, tell 'em it's for your phone, and you want $600 coverage. cost you between $30 and $40 a year with no deductible, and they just write you a check in the event that ANYTHING happens to your phone.
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Amen! Screw Asurion. Just call up whoever you have your auto insurance through and if they don't offer insurance, call State Farm. No deductible, no questions, $30 a year.
They have nexus one in stock now. I just got mine. Had to wait 2 weeks for them to get nexus one in stock.
Red MacGregor said:
i'm still not sure why people will pay more for lesser service on their phone insurance.. call any major insurance company and ask for a personal articles policy, tell 'em it's for your phone, and you want $600 coverage. cost you between $30 and $40 a year with no deductible, and they just write you a check in the event that ANYTHING happens to your phone.
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It's really that easy huh? I'm going to have to find a local State Farm agent then.
i was told from tmobile that i could not get my n1 insured
because i did not buy it at a tmobile store. Every time i talk to T mobile i get a different story. Hope you figure it out good luck.
Sent from my Nexus One using the XDA mobile application powered by Tapatalk
I have a verizon wirless moto x dev edition and I just found out that asurion (who I have to use with my protection plan) will NOT replace dev edition phones with dev edition phones. Instead they will replace with a standard moto x. I have since switched to square trade as they don't care and all they do i send out a check for the retail value of the phone.
chucky7910 said:
I have a verizon wirless moto x dev edition and I just found out that asurion (who I have to use with my protection plan) will NOT replace dev edition phones with dev edition phones. Instead they will replace with a standard moto x. I have since switched to square trade as they don't care and all they do i send out a check for the retail value of the phone.
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Click to collapse
Uh, I suspect that's illegal. They can't warranty something and arbitrarily choose a substitute just because they feel like it, unless it's up front in the terms and conditions. Just like if Motorola warranties my Moto X, they can't arbitrarily choose to replace it with a RAZR or something.
Where'd you get this information?
binary visions said:
Uh, I suspect that's illegal. They can't warranty something and arbitrarily choose a substitute just because they feel like it, unless it's up front in the terms and conditions. Just like if Motorola warranties my Moto X, they can't arbitrarily choose to replace it with a RAZR or something.
Where'd you get this information?
Click to expand...
Click to collapse
I called Asurion. They said that they only replace standard equipment... They don't have Dev editions to replace mine with.
chucky7910 said:
I called Asurion. They said that they only replace standard equipment... They don't have Dev editions to replace mine with.
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Funny, look at this from their agreement:
2. Our Options
At our option, we or the Authorized Service Center may provide substitute equipment or repair the Covered Property with substitute parts, of like kind, quality and functionality, that:
a. Have been refurbished, and may contain nonoriginal manufacturer parts; or
b. Are a different brand, model or color.
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Click to collapse
I guess that's not an insurance I would ever want to buy. Basically they're saying it's their discretion as to what constitutes a similar substitute. Screw that.
Basically they're saying they could give you something that's not even a Moto x. LOL
Always read the fine print.
Sent from my Moto X cellular telephone...
Yup, don't think I'll be using asurion ever again... Square trade is the way to go.
Square trade doesn't cover lost or stolen devices. Just so you know.
Sent from my XT1060
i had an awful asurion experience with my galaxy nexus. they kept sending me faulty refurbished pieces of $hi7. One with a broken charge port, another with faulty radio and broken speaker, and the last one with way spottier connection than my first galaxy nexus. I finally gave up sending them phones and dealt with the connection until buying the moto x now. i'll never use their service again. i've just decided to put money into a savings every paycheck towards my own "phone insurance" plan.
This goes both ways though. Back in the day my buddy had a DROID Eris. It reached its EOL and he cracked the screen. Asurion replaced it with a brand new DROID Incredible as it was considered its substitute.
I buy phones unlocked and don't insure them. Overall just doesn't seem worth. TMo insures not for free though which I love.
Sent from my Nexus 7
elpeterson said:
This goes both ways though. Back in the day my buddy had a DROID Eris. It reached its EOL and he cracked the screen. Asurion replaced it with a brand new DROID Incredible as it was considered its substitute.
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That's typically how insurance works, though. Usually the verbiage is "equal or greater value" - a regular Moto X is not equal or greater value than a developer edition.
I purchased my warranty through squaretrade and haven't had to use it thankfully. I'm on verizon and bought the developer edition. I called square's customer support and expressed concerns about my phone being replaced with a regular version and the agent actually changed the name of my device to 'Motorola Verizon Device' so they would be forced to read my receipt and see it was a special device. Hopefully this will help should I have to use their service.
binary visions said:
That's typically how insurance works, though. Usually the verbiage is "equal or greater value" - a regular Moto X is not equal or greater value than a developer edition.
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Click to collapse
I agree. Their line of thinking though is its a developer device and all they are going to do is replace it with a regular one. My recommendation to anyone considering insurance is to just put away $10 a month for the entirety that you own your phone. If you don't use it, awesome take the money and get a new phone with it and then repeat the process.
elpeterson said:
I agree. Their line of thinking though is its a developer device and all they are going to do is replace it with a regular one. My recommendation to anyone considering insurance is to just put away $10 a month for the entirety that you own your phone. If you don't use it, awesome take the money and get a new phone with it and then repeat the process.
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Click to collapse
I generally don't think it's a good idea to insure things that you can afford to replace.
Insurance as an industry wouldn't work if it was a good bet, so it's something you should weigh. Are you the type to break or lose a phone? Is it really going to be hard for you to scrape up a few hundred bucks if the worst happens? Maybe that's a good reason to buy insurance. For a majority of users, though, who aren't regularly destroying phones and have normal credit cards and savings accounts, it's almost always going to be a better choice to replace a phone as needed (or buy a good case) instead of buying the insurance.
You buy medical insurance, or life insurance, or car insurance, because most people can't even begin to pay for those things without it - or the risk is so high if the worst happens. Phones? Laptops? Televisions? Replace as needed unless you really can't afford it (and if you can't afford it, maybe you should evaluate if you need the item to start with).
That's why don't buy the useless phone insurance people. The amount of money you pay monthly and deductible, you can as well pay for a used phone. Also you pay that for every phone you own, so basically throwing free money at useless insurance. It's not that phones cost thousands of dollars. Less than $650 any flagship, Moto used can easily get around or below $300.
binary visions said:
That's typically how insurance works, though. Usually the verbiage is "equal or greater value" - a regular Moto X is not equal or greater value than a developer edition.
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Click to collapse
That's called betterment, not insurance. Insurance is there to get you back, as close as possible, to where you were before the loss/damage/etc. Think "like kind and quality".
kirdroid said:
That's why don't buy the useless phone insurance people. The amount of money you pay monthly and deductible, you can as well pay for a used phone. Also you pay that for every phone you own, so basically throwing free money at useless insurance. It's not that phones cost thousands of dollars. Less than $650 any flagship, Moto used to can easily get around or below $300.
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Yeah, people don't seem to understand how bad a deal phone insurance is, especially for a less expensive phone like the Moto X.
7.99*24+100 deductible if you do break and you're already at 300 bucks. The only conceivable way insurance makes sense is if you break a flagship phone the first week of ownership.
And that's why I purchased the Motorola insurance. Lower deductible and only $85 for the warranty. They just won't replace if it's lost...I've NEVER lost and of my unlocked bootloader phones using avast
Sent from my XT1053 using xda app-developers app
needleyepoke said:
And that's why I purchased the Motorola insurance. Lower deductible and only $85 for the warranty. They just won't replace if it's lost...I've NEVER lost and of my unlocked bootloader phones using avast
Sent from my XT1053 using xda app-developers app
Click to expand...
Click to collapse
I tried to purchase the insurance through Moto when I got the phone, it went through just fine but I got a call the next day from them saying it was a mistake and they couldn't insure the phone so I had to sign up for Asurion. Now, you an be sure I'm going to hit VZW and remove that from my monthly charges and just take the money that I would be paying and put it into savings JIC.
matjmonk said:
I tried to purchase the insurance through Moto when I got the phone, it went through just fine but I got a call the next day from them saying it was a mistake and they couldn't insure the phone so I had to sign up for Asurion. Now, you an be sure I'm going to hit VZW and remove that from my monthly charges and just take the money that I would be paying and put it into savings JIC.
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Click to collapse
When I ordered mine they said I had 14 days to get the insurance. So I didn't pay for it till about 10 days. I of course unlocked the bootloader the first day I received it lol...
Thanks to this thread, I removed the asurion insurance from my verizon account.
Only used it twice or so since I've had service with verizon
For those who passed the stressed and nightmare with the pre-order and ordered your new giant beauty. It is time to talk about the protection insurance we can get for our new gadget.
I, personally, don't like cases at all. I like my phone to be "naked" because I always like to get protection on my phone especially if I paid full price like my last 5 phones! The Nexus 6 is already beautiful and giant, and it will fall of your hand no matter how much careful you are. Putting a case will make it humongous! I am pretty sure that there are some members agree with me about not having cases on their phones . All my previous phones I bought were from BestBuy because of their awesome Geek Squad protection with $0 deductible and no limit for the claims (I know because I used to work their). However, they stopped the $0 deductible last September! They make it $150 delectable! It is time for me to find a new protection insurance for my new toy which cost me as everyone else $700+
Options are:
I know Square Trade will offer a protection for devices that purchased from anywhere. Which costs $5/month, 2 years for $99, or 3 years for $129 with $75 deductible. They have good reviews out there, but I have deal with them before.
On the other hand, Motorola site will offer protection as soon as they have N6 available like Moto X, but we don't know if they will have one version that works with every carrier like Google Store or not. Nothing for sure right now. Motorola will provide Moto care for phone that purchased from their website. Don't know the price yet! $129 for two years
Another option here:
Raistline said:
I have been looking around as well and if Moto Protection is not available, this one looks promising and reasonable: http://www.worthavegroup.com/product/cell-phone-insurance/
$138 initial cost for 2 years, or $69 for 1 years, (auto renewal an option) and it only has $50 deductible. They cover everything, including stolen devices, except for lost phones, nuclear war, or government seizure.
Click to expand...
Click to collapse
I don't know if there are any options for us out there if you buy from Google Play Store.
Please share information you know for everyone.
If you can get Motorola's protection plan, that would be the way to go. I have it on both my Moto Xs. It's $85 up front and I think only $35 deductible, and they do advanced replacements.
I have been looking around as well and if Moto Protection is not available, this one looks promising and reasonable: http://www.worthavegroup.com/product/cell-phone-insurance/
$138 initial cost for 2 years, or $69 for 1 years, (auto renewal an option) and it only has $50 deductible. They cover everything, including stolen devices, except for lost phones, nuclear war, or government seizure.
Raistline said:
I have been looking around as well and if Moto Protection is not available, this one looks promising and reasonable: http://www.worthavegroup.com/product/cell-phone-insurance/
$138 initial cost for 2 years, or $69 for 1 years, (auto renewal an option) and it only has $50 deductible. They cover everything, including stolen devices, except for lost phones, nuclear war, or government seizure.
Click to expand...
Click to collapse
That looks nice! I like paying upfront vs monthly. The deductible is very reasonable too!
Have you tried it before? How fast and reliable are they with dealing with claims?
I like Squaretrade. Next day replacement, only $100 for two years and still a pretty low deductible.
Theft isn't covered, but your homeowner's/renter's insurance likely already covers theft of a cellphone even when outside your home.
bassil2022 said:
That looks nice! I like paying upfront vs monthly. The deductible is very reasonable too!
Have you tried it before? How fast and reliable are they with dealing with claims?
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I have not used them before but they seem to be very well rated with no negative reviews that I can find. I am currently running without insurance since I have a Nexus 4 and a device replacement for a new phone is not much more than Insurance + deductible. But since I will bet getting a $700 phone I will be getting insurance since the total replacement price will be less than half of the price of a new phone. That and I will be more confident using it without a case which is very appealing to me.
If you have home owners or renters insurance add stuff like a cell phone, camera equipment, jewelry etc on as a rider.
I insure about 17k of equipment including ipads etc for 22/month though state Farm.
Anyone know how Assurion from VZW (TEP) might work on this phone, particularly if VZW doesn't actually carry or sell it?
I know I asked when I activated my Moto X off contract as I wanted to be sure that I kept unlimited data, and I asked how the insurance works since I bought it from Moto. The rep told me it would work fine, and I'd get a code to customize a new one if I made a claim. Not sure how legit that is/was.
Not very legit at all. Just went through that with the gf's moto x. It was customized and bought through motorola. Asurion told us they would send a comparable phone which they stated was a samsung s3 because they didn't have and moto x in stock.
How much will be Moto care on our Nexus 6?.....
Motorola is only allowing MotoCare on devices purchased from them. Not from Google or any carrier. I went with Squaretrade but I'm calling my insurance agent to see if it's covered under my renters insurance.
Sent from my Nexus 6
HotInEER said:
Motorola is only allowing MotoCare on devices purchased from them. Not from Google or any carrier. I went with Squaretrade but I'm calling my insurance agent to see if it's covered under my renters insurance.
Sent from my Nexus 6
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Maybe it's just blind hope, but I have a feeling that policy is going to change. They let you get Moto Care on every other device eligible for it even when bought from other retailers and seeing as how they initially said it wouldn't be available for the Nexus 6 at all, I'm inclined to wait for it to make its official announcement before I go for SquareTrade.
fury683 said:
Anyone know how Assurion from VZW (TEP) might work on this phone, particularly if VZW doesn't actually carry or sell it?
I know I asked when I activated my Moto X off contract as I wanted to be sure that I kept unlimited data, and I asked how the insurance works since I bought it from Moto. The rep told me it would work fine, and I'd get a code to customize a new one if I made a claim. Not sure how legit that is/was.
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beelow319 said:
Not very legit at all. Just went through that with the gf's moto x. It was customized and bought through motorola. Asurion told us they would send a comparable phone which they stated was a samsung s3 because they didn't have and moto x in stock.
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When my sister lost her customized Moto X, Asurion sent her a differently colored/customized one. She then sent it back to Motorola (as per Asurion's instructions, because Motorola is very cool about exchanging customized phones you're unhappy with) who exchanged it for a new Moto Maker code. It was actually pretty awesome because instead of getting a refurbished phone, she got a brand new one from Motorola.
As for the s3 replacement with your girlfriend, you/she should have made a bigger stink about the s3 not being the phone she wanted AND INSURED. My sister did that when Asurion said the Droid Razr Maxx was out of stock and they offered her 3 "comparable" phones. She told them how x, y, or z specs (camera, ram, screen size, etc.) weren't as good as the phone she had, and they ended up upgrading her to the Droid Razr Maxx HD. I love her, but that ***** loses so many phones haha.
Yea, i ended up taking a chance and sent hers to moto for warranty repair (it had fell in water). Moto had it for 2 weeks. I called twice and asked for status, each time the asked me what the tracking number was for the return shipment. The first time i was out of town and didn't have it on me, the second time I was able to provide it to them. They sent me over to the repair people who again asked for tracking and i gave it to him. He put me on hold for a few, came back and said he was going to email me a moto x code. So we ended up getting a 2nd gen for free. I think they lost her phone haha
beelow319 said:
Yea, i ended up taking a chance and sent hers to moto for warranty repair (it had fell in water). Moto had it for 2 weeks. I called twice and asked for status, each time the asked me what the tracking number was for the return shipment. The first time i was out of town and didn't have it on me, the second time I was able to provide it to them. They sent me over to the repair people who again asked for tracking and i gave it to him. He put me on hold for a few, came back and said he was going to email me a moto x code. So we ended up getting a 2nd gen for free. I think they lost her phone haha
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hahah nice...
bassil2022 said:
How much will be Moto care on our Nexus 6?.....
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$129 for two years protection.
eep2378 said:
$129 for two years protection.
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Wow that is amazing! $129 for 2 years on accidental damage. Plus, I readtthat everyone is happy dealing with them. I think we got a winner here. Thanks
beelow319 said:
Yea, i ended up taking a chance and sent hers to moto for warranty repair (it had fell in water). Moto had it for 2 weeks. I called twice and asked for status, each time the asked me what the tracking number was for the return shipment. The first time i was out of town and didn't have it on me, the second time I was able to provide it to them. They sent me over to the repair people who again asked for tracking and i gave it to him. He put me on hold for a few, came back and said he was going to email me a moto x code. So we ended up getting a 2nd gen for free. I think they lost her phone haha
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Exact same thing happened to me. Sent my Dev Edition in after one of the antennas got disconnected or something. It simply wouldn't connect to LTE no matter what. A week later, still no phone, no word from Moto. Long story short, after escalating through multiple supervisors, I finally got them to admit that they lost my phone and they had no idea where it was. Ended up overnighting me a new DE. On the other hand, I did an online warranty claim for my DROID MAXX and that whole process could not have possibly been smoother.
Edit: This was also after they told me my warranty was void since I unlocked the bootloader. That was another hour escalation with a supervisor...
bassil2022 said:
Wow that is amazing! $129 for 2 years on accidental damage. Plus, I readtthat everyone is happy dealing with them. I think we got a winner here. Thanks
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Except you can't actually buy it. It fails at checkout.
Has anyone added moto care to their device?
Seems like i have to add it to my 'my stuff' and then add moto care, but its saying my IMEI is unable to retrieve device information. Anyone else?