Get handset insurance while you can - Nexus One General

I just talked to my TMO Customer Care rep and they confirmed that as soon as I started to use my Nexus One phone, my existing insurance started covering it (instead or my G1).
You have the opportunity to get the handset insurance within 14 days of purchasing the phone. This applies whether you purchased it from TMO or Google. You must bring in your proof of purchase, from Google to a corporate TMO store and have them set it up if you currently do not have insurance.
The only reason that I bring this up is due to the questons about bootloader unlocking and warranty. The deductible with Assurion (TMO's insurance provider) is $130 (she believed) But this is better paying the full $530 for a replacement.

how much per month is insurance?

QMAN101 said:
I just talked to my TMO Customer Care rep and they confirmed that as soon as I started to use my Nexus One phone, my existing insurance started covering it (instead or my G1).
You have the opportunity to get the handset insurance within 14 days of purchasing the phone. This applies whether you purchased it from TMO or Google. You must bring in your proof of purchase, from Google to a corporate TMO store and have them set it up if you currently do not have insurance.
The only reason that I bring this up is due to the questons about bootloader unlocking and warranty. The deductible with Assurion (TMO's insurance provider) is $130 (she believed) But this is better paying the full $530 for a replacement.
Click to expand...
Click to collapse
But there's a catch they don't replace it with another nexus. They compensate by giving u a phone of equal value. Its an internal memo that was passes around(I work for T-mobile) ill find it and post it when I get to a PC.

the PHP Bundle (premium handset protection) is $5.99/mo.
I just wanted to state that I too was quote that Asurion has a $130 deductible for a replacement N1.
I was however told that as of Saturday night that the only way to get insurance for for N1 is to have insurance on your previous handset. The N1 is then grandfathered in.
Again, this is just want I was told. I'm sure we'll get some more concrete details as time goes on.

I can confirm that Tmo will not replace the Nexus One. I canceled my insurance.

I didnt have insurance on my g1 so im screwed then?

Tmo will not insure the n1 since it was not purchased directly from tmo
they even had me drop the insurance on my g1 because they said the n1 was going to be my primary phone

icegad said:
Tmo will not insure the n1 since it was not purchased directly from tmo
they even had me drop the insurance on my g1 because they said the n1 was going to be my primary phone
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T mobile needs to get their effin' story straight.
There are 4 different stories so far on this post.

the day before my nexus came i called tmobile to cancel the insurance for my mytouch 3g. She said there were no insurance options available from tmobile for the nexus one...kinda sucks, i wonder why google or htc couldnt make money offering something...

:/ i too have heard multiple stories. asurion does have insurance for google's nexus one though. 5 bucks a month, 130 deductible.
http://phoneclaim.com/t-mobile-program

speaking with asurion right now. already spoke with t-mobile, and they said because not purchased through them, won't insure. so far, asurion is saying it is covered, sign up for coverage through t-mobile. seems like some finger pointing and blame gaming.

lol. asurion says 'yes, it's covered, contact tmo customer service'. tmo customer service says 'no php'. so, sounds like you're screwed.

I was able to add it but tmobile said it will get you a comparable model in case something goes wrong with your nexus one. weird!

ah, it gets rewritten again. here's the scoop, and this is from t-mobile. you can get the same rep with whom i spoke, rep id = 3828599.
you CAN get insurance, but no extended warranty. it will be covered with the normal 1 year thing (which is different than my current sprint settings, where it's covered as long as i keep paying). TMO was using information from last week that said they weren't covering it. they are now. think i'll get the phone tonight

wait so if we do have insurance and we switch to the nexus and it breaks will we get a new nexus or a comparable phone?

reports are that if you break it right now, it'd be 'comparable', because asurion doesn't have them. but, they're getting them. so, it should be a replacement, if you can wait to break it, lol

finally picked up my N1 from fedex, went directly to Tmo without passing GO, then got insurance for 6/mo, but i never asked if they would replace with another N1, now i gotta call for myself...thanks for the update though.

Asurian does cover the Nexus One, I talk to serveral rep from assurian and they confirm it. It's even on their page. Who cares what tmobile say, they're not replacing your phone.
Check here http://www.phoneclaim.com/t-mobile-program
Select your manufacture (Google) then you will see the Nexus One and how much the deductable is.

I just called Tmo for the second time about insurance on the N1. At first, she told me that they don't cover it, but I told her about my first call to Tmo (last Sat) and how the rep told me it IS covered if you already have coverage (PHP) on a G1 or similar. She put me on hold for a minute or two, and said there was nothing in her documentation that said Tmo will cover it. I asked her if she could conference Asurion in on our call, and she said "sure, hang on". When she came back, she didn't have Asurion on the line, but said when she went to the "contact Asurion" link/page whatever, it had more information about the N1, and specifically stated that they WILL cover it if you ALREADY have PHP.
I then asked her to check that my account reflects the fact that I have a Nexus One, which it did. I didn't want to call up one day needing to use the PHP and have them say "oh, we never knew you had a Nexus One".
So that's twice I've called up and been assured that my N1 is covered.
She added that they're all very new to the N1 and the learning curve is steep, and that they have new memos coming out every day concerning the N1.

I just called and all the Tmobs representative needed was give them my IMEI.
I just registered my nexus phone on my existing insurance that I have had since the G1 > CLIQ > nexus one. It was fast, easy and painless.

Related

Insurance on the N1 not available ??

I called a Tmo rep, she said that there is no insurance available thru Tmo for the N1 since I bought it directly from google.
Does anyone know of any third party insurance
Pissed I dropped so much money and I'm not even covered if its lost/stolen, might have to sell it tommorrow when it arrives.
icegad said:
I called a Tmo rep, she said that there is no insurance available thru Tmo for the N1 since I bought it directly from google.
Does anyone know of any third party insurance
Pissed I dropped so much money and I'm not even covered if its lost/stolen, might have to sell it tommorrow when it arrives.
Click to expand...
Click to collapse
I bought some coverage from Squaretrade. It is like $70 for 2 years of coverage. Damage is covered up to $399. $130 short of the Nexus total price, but hey, I'd rather be out $200 (price of the Warranty included) than $530 should I somehow break it.
After 2 years time, I'll be due a new phone anyways
I get mine through my bank account. Might be worthwhile if you need travel insurance/breakdown cover etc.
http://www.lloydstsb.com/current_accounts/added_value_accounts.asp
Both Google and TMO confirmed that there is no insurance offered for the N1.
At this time, insurance is not offered for the Nexus One. We appreciate your feedback.
Regards,
The Google Team
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Click to collapse
I wouldn't even consider making a claim against my homeowner's for this. That would be ridiculous. I'm looking into other solutions.
I just visited the t-mobile store to activate my N1 and I asked them about the insurance. The rep said that they will *probably* be able to insure the phone soon. The rep also suggested to add the insurance to my plan so once the insurance policy starts I'll be covered.
Not sure how knowledgeable the rep was or if it was complete bull****, but I got the insurance anyways, just $5 a month.
whats the warrenty on the n1?
aad4321 said:
they will never be able to ensure the phone. the insurance for tmobile is 3rd party and they said no because it is not a tmobile phone, but an unlocked device not even supported by tmobile
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I agree with this line of thought. It's a similar situation to the iPhone which has never been insurable through AT&T and Asurion (that's the insurance carrier's name).
whats the warrenty on the n1?
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I believe it is the same as all other wireless handsets; one year from date of purchase.
a phone doesn't look like a really good thing to insure on paper... to an insurance company.
$5 / month = 106 months = 8.833333 YEARS for them to recoup their costs if you spaz out and kill your phone. (Assuming the full $530 price)
i wouldn't insure that thing either. buy it, use it, don't break it.

It's official - you can get your Nexus insured.

I spoke with Asurion (T-Mobile's insurance affiliate) and the Nexus One is supported though them, it's $4.79/mo and proof can be found on their website:
http://www.phoneclaim.com/t-mobile-program
They weren't able to answer my question if I would get another N1, and I didn't have a lot of time but I'll inquire tomorrow about it further.
Everybody should still be within 14 days of the purchase and you can still add it to your T-Mobile plan (though keep in mind as CSRs we were originally told it couldn't be used on a nexus so you might have to convince the rep to add it, show them that link any rep can load that URL.)
I would consider skipping asurion and go with SQUARE TRADE warranty service.. flat fee and includes accidental dropping and water damage, reaosnable price.
I covered my HTC HERO this way... They claim to cover all smartphones... but coverage is limited to $400, so then again, not sure the total costs comparison over time. (I will say this: I had used Asurion for 2 differnt t-mobile phones, and surprisingly they were always easy to get replacement phones from; not at all what you normally expect from an insurance co when it's time for a payout.)
but just fyi:
http://www.squaretrade.com/pages/cellphone-landing3
noderat_tmobile said:
I spoke with Asurion (T-Mobile's insurance affiliate) and the Nexus One is supported though them, it's $4.79/mo and proof can be found on their website:
http://www.phoneclaim.com/t-mobile-program
They weren't able to answer my question if I would get another N1, and I didn't have a lot of time but I'll inquire tomorrow about it further.
Everybody should still be within 14 days of the purchase and you can still add it to your T-Mobile plan (though keep in mind as CSRs we were originally told it couldn't be used on a nexus so you might have to convince the rep to add it, show them that link any rep can load that URL.)
Click to expand...
Click to collapse
I spoke to a Tmo rep this past weekend who assured me the Nexus One can be added to an existing policy, but cannot be added (by Tmo) if you don't already have one. He said he spoke to Asurion personally, and spoke to his managers.
I just got off the phone with T-mobile and they were able to add insurance for my Nexus One for 5.99 and will replace it with another Nexus One for 130.
I got insurance
If you have a decent bank account in the UK, you get free mobile phone insurance. I insured mine with Lloyds bank today.
Change your insurance to the $4.79 option, the $5.99 includes T-Mobile's warranty program which is not covered (but it will cover any other T-Mobile phone you have used before!)
Just called T-Mobile and the CSR transferred my G1 insurance to the Nexus One (Cheaper by ~$1 a month).
What exactly does this warranty cover....
Glass break?
Theft?
Water damage?
quicksite said:
I would consider skipping asurion and go with SQUARE TRADE warranty service.. flat fee and includes accidental dropping and water damage, reaosnable price.
I covered my HTC HERO this way... They claim to cover all smartphones... but coverage is limited to $400, so then again, not sure the total costs comparison over time. (I will say this: I had used Asurion for 2 differnt t-mobile phones, and surprisingly they were always easy to get replacement phones from; not at all what you normally expect from an insurance co when it's time for a payout.)
but just fyi:
http://www.squaretrade.com/pages/cellphone-landing3
Click to expand...
Click to collapse
+1 on squaretrade, their warranty is much better, and they process claims really fast.
Squaretrade doesn't cover loss or theft. Asurion covers pretty much anything but acts of war as long as the nexus is the last device used on your sim card.
I just confirmed that my nexus one is covered by asuripn which is pretty sweet.
I called and got mine switched from the $5.99 plan to the $4.79 plan.
It was funny the rep on the phone mentioned the 14 day period to get the insurance then asked me when I got the phone to see if I could get the insurance.
Me: "It's only been out a week."
Her: *awkward silence*
I pay jus $30 a year with state farm in the u.s. to have mine insured
xManMythLegend said:
What exactly does this warranty cover....
Glass break?
Theft?
Water damage?
Click to expand...
Click to collapse
Yes, yes and yes. Asuiron is awesome. Squaretrade is a complete ripoff. Good luck if you lose your device. And between what you pay for the deductible ($50), the difference in price between what you get ($399 max) and the cost of the device ($530) and the cost of the warranty, you are better off not getting any coverage.
Remember, Asurion offers INSURANCE and Squretrade offers a WARRANTY. You have a 1-year warranty with HTC anyway. Asurion will cover it no matter what. They had a G1 in my hands in less than 48 hours. I put it a claim at 6PM on a Monday, they confirmed it on Tuesday and I had the phone Wednesday morning. There is a $130 deductible and $4.79/month but I must say that the first few days without insurance was nerve-racking. For less than $5/month I pretty much don't care what happens to my phone now. It is worth every penny.
Just an update to all of this.
Firstly, thanks very much to AndroidAppCritic for all the help!!!!
Secondly, i finally got my Nexus One. Went to my local T-Mo store this afternoon, told them what plan i wanted (Even More Plus 500) and after the entire store ooooohhh and aaaahhhhh over the Nexus, the sales girl asked if I wanted the $4.79 or $5.99mo coverage for the phone. I was shocked and told her what a fiasco it had been for users earlier in the week.
anyway, thanks again to everyone and off I go into "happy land"
I called Tmobile today.... had my handset insured in like 5 minutes total. There was really no confusion from the phone rep.
Thanks for everyones advise and input above!
usmc2k said:
I pay jus $30 a year with state farm in the u.s. to have mine insured
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Click to collapse
Does this cover theft & drop/break?
Just spoke with asurion and they told me it covers lost stolen or phyically damaged with a 130 deductible
Just called T-mobile to add the $4.79 coverage. Easy breezy.

Insurance is available for the nexus

i had a g1 with t-mobile and ive had my nexus one since they came out
just today i got a letter from them letting me know that they now cover my nexus!
if anything goes wrong its only a 130 deductible!
btw the company is asurion
i pay 4.79 a month for this coverage
We already know.
I got a letter from Asurion today telling me that they do not cover the Nexus One. WTF?!
yep. this is pretty darn old. search before posting, pretty please
cheaper options are also available... again search is your friend
http://forum.xda-developers.com/showthread.php?t=639202
danguyf said:
I got a letter from Asurion today telling me that they do not cover the Nexus One. WTF?!
Click to expand...
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This is actually worthy of discussing... Did you buy the insurance through T-mobile directly? I haven't received any such notification from Asurion.
Thanks for posting. There have been insurance posts but I haven't seen one where you could get insurance at this point. I bought the phone the day it came out. T-Mobile told me no insurance. I read on xda that yes insurance. I called T-Mobile back different person told me no and said call asurion. Asurion said they have insurance but since I didn't buy the phone from T-Mobile my insurance would give me a 'comparable phone' but not a nexus. So I bought a backup nexus. This is huge news for me personally because I may be able to sell my backup. Thanks OP, and thanks for not using the search option since this is new news and the search function is frequently ineffective.
when i went to t-mobile and got my sim for my even more plus no contract plan, they told me the phone is insurable, 5.99 a month 130 deductible
I know this was posted in another thread but I wanted to reiterate it here. Call your normal insurance company and insure it through them. I have State Farm and I pay $2.40 per month with ZERO deductible. It's also a stand-alone policy so that if I need to make a claim, it doesn't affect my other policies.
It has been backorder since the beginning. I doubt they ever stocked it. I have been waiting for my replacement for 3 weeks now.
yeah, state farm just cuts me a check for $529, and i buy a new one thru the google store

Thoroughly disappointed with Asurion

Today I received a letter from Asurion stating that my phone was not "Tmobile authorized device" making it ineligible for the extended warranty, so I called Asurion to find out what it does cover. My understanding from the first rep was that they replace with comperable hardware, I've heard others state that you receive a MyTouch, and was told to speak with Claims in order to find out what hardware they speak of.
When talking with the lady from claims I was told that they absolutely replace the phone with a Nexus One or, when there are none, I am to buy one and receive a payment of the difference between the cost and my deductible. I told her that this was totally contradictory of what I was just told, and to make a note on my account of what she stated.
I am wondering if anyone has any experience with such an issue and if that person could shed some light.
wesbalmer said:
Today I received a letter from Asurion stating that my phone was not "Tmobile authorized device" making it ineligible for the extended warranty, so I called Asurion to find out what it does cover. My understanding from the first rep was that they replace with comperable hardware, I've heard others state that you receive a MyTouch, and was told to speak with Claims in order to find out what hardware they speak of.
When talking with the lady from claims I was told that they absolutely replace the phone with a Nexus One or, when there are none, I am to buy one and receive a payment of the difference between the cost and my deductible. I told her that this was totally contradictory of what I was just told, and to make a note on my account of what she stated.
I am wondering if anyone has any experience with such an issue and if that person could shed some light.
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Click to collapse
asurion will not give you the extended warrenty for this device which is why you pay 4.79 instead of 5.99 . That just basically means if you need a replacement, no matter what happened, you'll have to pay the 130 deductible.
In my past experience with them, I always have gotten the same phone if it was in stock, and if it wasn't, then i got upgraded to whatever was top of the line then for only the price of the deductible so I wouldnt worry about them.
Asurion actually is the one company in the cell phone business that doesnt try to bend you over and (you know where this is going ) in my opinion
I complained enough to them untill they told me too just pay 130 and theyd send a brand new nexus. they did. but before they wanted me to buy one for 570 and then send them receipts so they could pay back after...
sasha101 said:
I complained enough to them untill they told me too just pay 130 and theyd send a brand new nexus. they did. but before they wanted me to buy one for 570 and then send them receipts so they could pay back after...
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Thats good to hear. What happened to your device?
I would also like to know what happened. What was the process like getting your new Nexus? I have the Asurion insurance too and I want to know what I'm in for. I don't mind paying $130 for a brand new phone, as long as it's brand new! Especially if I don't have to send in the old device...
i'm still not sure why people will pay more for lesser service on their phone insurance.. call any major insurance company and ask for a personal articles policy, tell 'em it's for your phone, and you want $600 coverage. cost you between $30 and $40 a year with no deductible, and they just write you a check in the event that ANYTHING happens to your phone.
Red MacGregor said:
i'm still not sure why people will pay more for lesser service on their phone insurance.. call any major insurance company and ask for a personal articles policy, tell 'em it's for your phone, and you want $600 coverage. cost you between $30 and $40 a year with no deductible, and they just write you a check in the event that ANYTHING happens to your phone.
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Click to collapse
Amen! Screw Asurion. Just call up whoever you have your auto insurance through and if they don't offer insurance, call State Farm. No deductible, no questions, $30 a year.
They have nexus one in stock now. I just got mine. Had to wait 2 weeks for them to get nexus one in stock.
Red MacGregor said:
i'm still not sure why people will pay more for lesser service on their phone insurance.. call any major insurance company and ask for a personal articles policy, tell 'em it's for your phone, and you want $600 coverage. cost you between $30 and $40 a year with no deductible, and they just write you a check in the event that ANYTHING happens to your phone.
Click to expand...
Click to collapse
It's really that easy huh? I'm going to have to find a local State Farm agent then.
i was told from tmobile that i could not get my n1 insured
because i did not buy it at a tmobile store. Every time i talk to T mobile i get a different story. Hope you figure it out good luck.
Sent from my Nexus One using the XDA mobile application powered by Tapatalk

Need advice regarding 30 days buyer's remorse

I purchased 2 HTC Evo 4G's on June 4th. I still have until July 4th do return/cancel the lines. I'm having those light leaking problems and my GF's phone is lifting at the bottom part of the screen. I ported both numbers from AT&T to Sprint and want to know what the best route would be to get replacements.
My local RS which happened to be the Point of Sale doesn't have any Evo's in stock nor did they know when they will receive any. I was told by a manager that when they receive more stock they will call me to let me know when I can swap out the devices. I don't believe him being that he stated that even if he gets them after the 30 day period it'll be an easy swap. I think I'm setting myself up for failure and they just want me to ride out the 30 day period so they can collect commission.
I called Sprint today and was told that I have the option to return the equipment and get 2 replacement phones (different models) and that I would have to wait for my upgrade to get the Evo's again. Why would I wait a year and a half to upgrade my phones!?
Is there an escalation path so I can have Sprint send me 2 replacements in the mail and I'll send these 2 back? I don't want to go through insurance since I just got the phones and I refuse to pay $200 to get 2 devices shipped to me when I just got the phones.
I'm stuck between a rock and a hard place and need some advice. I asked the rep if I could return the Evo's and use 2 Sprint phones I already own without a contract and she stated that I would still be on a contract. How does this make sense? I thought that if you own the phones there wouldn't be a contract. I hate calling because I get different answers every time and I don't want to be stuck with the bad batches for almost 2 years.
I m in same boat as you
But Sprint is sending me a new one overnite
Just explained that rs and my local corp Sprint store would do nothing
Sent from my Evo on on the Now network from Sprint
oh and duck Apple
Dude how did you get them to send you one if you bought it at Radioshack?
kwajr said:
I m in same boat as you
But Sprint is sending me a new one overnite
Just explained that rs and my local corp Sprint store would do nothing
Sent from my Evo on on the Now network from Sprint
oh and duck Apple
Click to expand...
Click to collapse
You bought it at RadioShack and Sprint helped you? I tried this and got turned down.
You do not need to use insurance on a phone for warranty issues. If you are paying for TEP (total equipment protection) you can walk into a sprint repair center (it's important that it's a repair center) and they can go through to see if it's repairable, supposedly they've been taught how to tighten the screen or if they can order a new one for you. It's hit or miss that it could be a refurb but I would raise a stink that you're within 30 days and don't want a refurb but a new phone.
I told them that I went to 3 rs stores and not one would order one for me
Sent from my Evo on on the Now network from Sprint
oh and duck Apple
You should be able to have your account noted at RS that you want a replacement but there are no phones in stock.. RS is mailing me a replacement within the next 5 days,... They can extend the 30 day return period to 90 days if they do not have the item in inventory. Give it a shot.
i woudl escalate within sprints phone customer service. say you need replacemetns or you will cancel and get iphone 4. once you want to cancel tehy will transfer you to retentions whom have all the power to retain you as a customer.
do not trust the radioshack manager. be very weary of being able to do anything outside of 30 days.
I want to return mine too.
How bad does the issue have to be for them to consider replacing it?\There is also a bright spot on the phone that is very obvious on a white/light background, it kind of bothers me. I bought from Sprint.
gqstatus0685 said:
I purchased 2 HTC Evo 4G's on June 4th. I still have until July 4th do return/cancel the lines. I'm having those light leaking problems and my GF's phone is lifting at the bottom part of the screen. I ported both numbers from AT&T to Sprint and want to know what the best route would be to get replacements.
My local RS which happened to be the Point of Sale doesn't have any Evo's in stock nor did they know when they will receive any. I was told by a manager that when they receive more stock they will call me to let me know when I can swap out the devices. I don't believe him being that he stated that even if he gets them after the 30 day period it'll be an easy swap. I think I'm setting myself up for failure and they just want me to ride out the 30 day period so they can collect commission.
I called Sprint today and was told that I have the option to return the equipment and get 2 replacement phones (different models) and that I would have to wait for my upgrade to get the Evo's again. Why would I wait a year and a half to upgrade my phones!?
Is there an escalation path so I can have Sprint send me 2 replacements in the mail and I'll send these 2 back? I don't want to go through insurance since I just got the phones and I refuse to pay $200 to get 2 devices shipped to me when I just got the phones.
I'm stuck between a rock and a hard place and need some advice. I asked the rep if I could return the Evo's and use 2 Sprint phones I already own without a contract and she stated that I would still be on a contract. How does this make sense? I thought that if you own the phones there wouldn't be a contract. I hate calling because I get different answers every time and I don't want to be stuck with the bad batches for almost 2 years.
Click to expand...
Click to collapse
RS can order replacements for you right now. No need to wait. Go in and ask, and if they claim they cant, call the district office number that's posted in their store. Easy-Peasy.
bob13bob said:
i woudl escalate within sprints phone customer service. say you need replacemetns or you will cancel and get iphone 4. once you want to cancel tehy will transfer you to retentions whom have all the power to retain you as a customer.
do not trust the radioshack manager. be very weary of being able to do anything outside of 30 days.
Click to expand...
Click to collapse
It's no different for us swapping the bad ones after 30 days, especially with the known inventory shortage. And if the guy says he'll do it, there's no reason not to trust him. The negative attitudes towards store workers is effing annoying.
Bp3dots said:
It's no different for us swapping the bad ones after 30 days, especially with the known inventory shortage. And if the guy says he'll do it, there's no reason not to trust him. The negative attitudes towards store workers is effing annoying.
Click to expand...
Click to collapse
actually, expand that to all front line workers. i don't know if it's because they're not knowledgeable, lazy, or downright malicious, but they are always making promises that never materialize.
what i would do is email sprint customer care... they will write you back and then you will have something in writing... safest way to go about doing this. as a backup plan, sign up for TEP... worse comes to worst you'll at least be able to commit insurance fraud, drop $100 and get a new device.

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