Related
I'm puzzled by the behavior of my phone. For probably a week at a time, I go to work, connect to a WIFI there, then come home, connect to a WIFI there. No problems at all.
Then it seems like after a week or so of 'being good' sometimes I'll wake up the phone and it will see the network, but will not connect to it, asks for passphrase repeatedly (WPA2-AES Cisco E3000 router) but just will not connect. I have found no way to trigger the phone to reconnect (and I refuse to do another hard reset because that is no solution at all).
The simple fix is to reboot the router. Presto, the phone will connect almost immediately.
I am willing to accept that maybe something is wrong with my router, although I have 3 laptops and a couple of IP cameras, and an Xbox that connect wirelessly all the time, and I never ever see this refusal to connect on any of those devices, and my wife's Blackberry will also connect whenever. So I'm thinking its my phone.
So for the experts out there, what is it about rebooting the router that fixes the problem?
I only recently learned how to get into the manufacturer's special app, so I'm going to pay attention to my IP address next time I have an issue, and see if it actually changes when I reboot after this problem occurs again.
Where does one discover how and what can be tweaked in the secret app? I'm cautious but not afraid....hey, I've edited the windows registry countless times on my PC and never toasted the OS yet! Does that count for something?
Add: I had this happen once at my work WIFI, using an ancient DLink router using WEP. At the time, I was trying out a bluetooth headset (Plantronics Backbeat), which worked, albeit, after I was done listening to the podcast, be darned if I didn't get into this refusal to connect thing, and unbeknownst to me, I was using the 3G data connection for what I thought was a wifi broadcast. That sucked 175 megs that day! I was a bit pissed about that. I have not used the Bluetooth since then.
Rebooting my router at work fixed the problem but I hate doing that, because I've got other equipment on that network that likes to be permanently connected.
the same happened to a frined of mine: interoperability issues with that model of router and the phone, changed the router and after everything worked perfectly, that sucks, but it is
Had a similar problem, and simply could not pinpoint the cause. Solution? I resetted my router to factory settings, and started to change all the settings from scratch to my desired settings. One thing that helped solve my problem was that I changed the default IP address used by the router (in my case, 192.168.0.1) as well as the IP range to something more ... random. Also, I limited the number of allowed IPs to 10 rather than the default 100...That helped. Never got a disconnect or problem connecting again. I had the same thing happen on my mother's iPhone and my brother's Galaxy S, and this solved it.
Hey guys. This is my first post here. Checked all the troubleshooting threads and did not see this. Have seen the issue similar on other forums and sections, but my situation is a little different.
I have a rooted 16GB S4. I have been using the same wifi connection since August 2nd. The wifi on my phone, computer, TV, and Xbox have all been working this whole time. This afternoon I tried to check something on my computer and had no internet connection, but was using my phone. Thought the issue was my computer. Left. Came home. Computer is connected fine. My phone, my wife's iPhone 4s, TV, and Xbox will not connect to the network at all. So this situation is a bit different as I have been connected for 3 weeks and now wont work. I assume its not my phone because so many other devices dont work either. Not to mention it's both IOS and Android. Anybody have any ideas? Thanks a lot.
My plus is just something small. Yesterday my lock screen blanked out. I have my other lock screen pages, but my page with the date and time and all just randomly went blank and will not come back after reset.
If I read everything correctly then you don't have an issue with any of your devices. Chances are it's your wireless router. I would recommend replacing it to see if that fixes the issue. You can always buy one from Best Buy and take it back if that doesn't fix your issue.
EDIT: Forgot to mention that it may be the way your router is configured. (I doubt it's your ISP if something is working but other stuff isn't.) What kind of router do you have?
agent929 said:
If I read everything correctly then you don't have an issue with any of your devices. Chances are it's your wireless router. I would recommend replacing it to see if that fixes the issue. You can always buy one from Best Buy and take it back if that doesn't fix your issue.
EDIT: Forgot to mention that it may be the way your router is configured. (I doubt it's your ISP if something is working but other stuff isn't.) What kind of router do you have?
Click to expand...
Click to collapse
I think its a netgear. We are living in a downstairs apartment. All my devices now work. It was weird. First nothing was on. Then just the cimputer. We went to sleep and woke up and phones were working but not tv or xbox or computer. Now everything is fine again.... I did send an email to my landlord and ask her to unplug the router for about 30 seconds. She may have done that....
I definitely think it's the router. Netgear isn't the best around, and I have found that they do have problems from time to time. If you had access to the router yourself that would be the best way to troubleshoot the issues.
jbyersak1015 said:
I think its a netgear. We are living in a downstairs apartment. All my devices now work. It was weird. First nothing was on. Then just the cimputer. We went to sleep and woke up and phones were working but not tv or xbox or computer. Now everything is fine again.... I did send an email to my landlord and ask her to unplug the router for about 30 seconds. She may have done that....
Click to expand...
Click to collapse
If things were working fine for some time then just started acting wonky, it wasn't anything your devices (S4, iPhone, computer or xbox) could've done, per se. Something had to have changed with the router - not that it's going bad or that it sucks, but something was altered. The smallest changes in networking can make the biggest difference. Don't just buy new devices and throw out the old when an issue arrives.
That's great its working now. For future reference, you should get your own in-apartment WiFi, like "Clear", cheap and works well in most areas, this would narrow down your possibilities of your internet not working properly on your S4 and other devices.
Have done some searching and have not found this exact issue. Sorry if its a repeat. Also please excuse typos. N7 keyboard and me don't always see eye to eye.
I own 2 32 GB N7s (well one is my gf's) . Both purchased refurbished at the same time on woot. Both upgraded to 4.4. Mine was very quickly unlocked and rooted. Mine has a custom recovery (forget which right now) and multirom. Only other ROM is ubuntu touch.
Mine will randomly disconnect from WiFi. The interval varies from less than a minute to more than 10 between disconnects. The stronger the signal the less it occurs, but it will occur right next to a router. It also seems to occurs (or is more noticeable) when doing things that require more bandwidth, such as streaming or loading heavy pages.
Most often it will reconnect on its own, but I can normally speed the reconnect by turning WiFi off and on or forcing the reconnect in settings. I have tried multiple routers, and other devices on the network (android phones, laptops,and the other N7) do not exhibit this behavior.
I did have to reeplace my USB jack. And I was inside the n7 one other time, it got dropped and would not boot. The battery had shifted and come partially unplugged. The issues started well before the port replacement, but the drop was to early in my ownership to tell if it was the cause. If it is I can only assume that it would be weak signal. Probably from removing the case and there being a poor connection to the antennas, but signal strength shows about the same as the other n7 when side by side.
There is a precourser to the drop as well. Data will stop before the WiFi indicator greys out. If you catch it and look at the notification area you can often see the send I dictator but no receive before the disconnect.
Anyone have any ideas? Are there any logs that may hold clues? It is annoying when streaming in house to have to reconnect multiple times during a show, and then often restart the stream and fi d your place only to have it happen again. Gaming suffers to. For email and browsing it is not a major issue,but I would still love to try to fix it.
Thanks!
Hi brad we are on the same boat . Wifi unstable but the other phone working good. Ive tried update to 4.4.3, and wifi connected very fast but the problem still there. But now i change my router to docsis 2.0 by cisco (rented from tv cable) and now its working great event sometime youtube still buffering. Before that i used tplink 941nd router.
I hope this wil help.
vs980
My Nexus 6P has the bootloader unlocked but is running completely stock, un-rooted, vanilla android (MDB08M). Project Fi is my carrier. When I am at home and on *most* wireless networks, I see no issue. While I am at work, my wifi constantly disconnects and reconnects. I will pick up my phone, and it will either A) not have wifi (though I have previously been connected) and quickly reconnects or B) Will have wifi, but after some amount of use, will disconnect from wifi, then reconnect a few seconds later.
I've tried all the simple items:
Making sure "Keep wifi on during sleep" or whatever the setting is is turned on
Turn off optimization on Google Connectivity Services
Forget network and reconnect
etc...
I turned on verbose wifi logs and was able to catch a logcat of when the issue occured. The disconnect occured at almost exactly 9:29:00, as I saw my wifi go out and then almost immediately after the clock tick 9:29.
I can't find anything in particular that stands out as the cause or leads to a solution.
I assume it is some misunderstanding between my job's wireless network and my phone. My previous phone (Nexus 4) had none of these issues. I am unclear on whether this is a Marshmallow issue, Project Fi issue, or what software might be causing it. Since it only happens on this certain network, I am making the assumption it is most likely software and not a faulty wireless chip. I have no control over the wireless configuration of the network, so anything on that end is a non-starter.
Any help or direction on where to look next is greatly appreciated!
Dropbox link to txt logs: https://www.dropbox.com/s/co95ov2u5kps23s/wifi_log_092855.txt?dl=0
I have exactly the same issue. It seems to happen mostly at work - my phone is locked laying on my desk for some time, and when I pick it up and unlock it, there is no WiFi connection but it reconnects after few seconds. It happens randomly as sometimes WiFi connection is there after unlock. It also happend at my home wifi network, though it's more rare at home.
I have two friends at work having Nexus 6P and they don't have this issue, so it looks like something wrong with my unit. I have 'Keep wifi on during sleep' turned on. Any ideas?
manalesar said:
I have exactly the same issue. It seems to happen mostly at work - my phone is locked laying on my desk for some time, and when I pick it up and unlock it, there is no WiFi connection but it reconnects after few seconds. It happens randomly as sometimes WiFi connection is there after unlock. It also happend at my home wifi network, though it's more rare at home.
I have two friends at work having Nexus 6P and they don't have this issue, so it looks like something wrong with my unit. I have 'Keep wifi on during sleep' turned on. Any ideas?
Click to expand...
Click to collapse
I haven't made much headway but I have filed an Android bug here: https://code.google.com/p/android/issues/detail?id=196035
It has the attention of the networking devs. Any further evidence (bug report!) you can provide there would be extremely helpful.
manalesar said:
I have exactly the same issue. It seems to happen mostly at work - my phone is locked laying on my desk for some time, and when I pick it up and unlock it, there is no WiFi connection but it reconnects after few seconds. It happens randomly as sometimes WiFi connection is there after unlock. It also happend at my home wifi network, though it's more rare at home.
I have two friends at work having Nexus 6P and they don't have this issue, so it looks like something wrong with my unit. I have 'Keep wifi on during sleep' turned on. Any ideas?
Click to expand...
Click to collapse
I'm seeing this same issue as well, I submitted logs to the bug report opened by cpswaim, but I wonder if this is a different issue and I should have opened a new bug.
]grimm[ said:
I'm seeing this same issue as well, I submitted logs to the bug report opened by cpswaim, but I wonder if this is a different issue and I should have opened a new bug.
Click to expand...
Click to collapse
If those are your bug reports, the error in the reports:
FAILURE: LOST_PROVISIONING, NeighborEvent{elapsedMs=94908702, 192.168.1.1, [(null)], RTM_NEWNEIGH, NUD_FAILED}
is the same error I'm getting. My phone disconnects while the screen is off, I've just also caught it disconnecting with the screen on too, so I'm under the impression our situations are related, if not the same.
Thank you for the bug reports!
cpswaim said:
If those are your bug reports, the error in the reports:
FAILURE: LOST_PROVISIONING, NeighborEvent{elapsedMs=94908702, 192.168.1.1, [(null)], RTM_NEWNEIGH, NUD_FAILED}
is the same error I'm getting. My phone disconnects while the screen is off, I've just also caught it disconnecting with the screen on too, so I'm under the impression our situations are related, if not the same.
Thank you for the bug reports!
Click to expand...
Click to collapse
Not getting this error in my reports, but experiencing the same issue on stock 6.0.1 rooted. Can't find any solution.
qtpa2tnh said:
Not getting this error in my reports, but experiencing the same issue on stock 6.0.1 rooted. Can't find any solution.
Click to expand...
Click to collapse
I wasn't getting that error either, one of the Google engineers on cpswaim's bug asked me to open a new bug report instead and I did so here: https://code.google.com/p/android/issues/detail?id=197272
]grimm[ said:
I wasn't getting that error either, one of the Google engineers on cpswaim's bug asked me to open a new bug report instead and I did so here: https://code.google.com/p/android/issues/detail?id=197272
Click to expand...
Click to collapse
Thanks for the link!
Since Greenify's Aggressive Doze feature is what caused my status bar clock to freeze last time I had an issue, I disabled Greenify but my wifi issue persists (although not as severe). I got a logcat and saved it right after the wifi dropped and reconnected, anybody with some knowledge who can see what's going on in there?
Edit: The general consensus online is that this is a Marshmallow issue. I don't have unlimited data so at home on wifi, this is a killer.
So I reflashed my stock boot image (6.0.1_r3 MMB29M), flashed FED Patcher, flashed the latest systemless root (2.64), and deleted the legacy directory Chainfire had made for old root apps that hardcoded to su (I deleted /su/xbin_bind) to get Android Pay working again...
My wifi issues have disappeared. I've seen a lot of reports saying the issue mysteriously resolved itself, but could it have been anything I just did?
Edit: Wifi is still randomly shutting off while the screen is off, but will even sometimes turn back on. The intermittent connection dropping is gone though.
This has been a constant issue for me starting with the Developer Previews on my Nexus 5 and has now moved onto my Nexus 6P.
i'm getting sick and tired of these little issues. google needs to fix this **** asap. such bull**** to have to deal with this crap
I had this issue on my home network with my Samsung devices. My tablets and TV would always drop off. My router was a cheap Asus model and was showing its age. I bought the brand new Asus router
"Asus - Extreme Wireless-AC2400 Dual-Band Gigabit Router - Black
Model:*RT-AC87R/U"
And I have not had a single drop since. Even on marshmallow. Now I know this isn't a cheap or reasonable fix but it seems maybe older hardware is to blame. YMMV
Gizmoe said:
I had this issue on my home network with my Samsung devices. My tablets and TV would always drop off. My router was a cheap Asus model and was showing its age. I bought the brand new Asus router
"Asus - Extreme Wireless-AC2400 Dual-Band Gigabit Router - Black
Model:*RT-AC87R/U"
And I have not had a single drop since. Even on marshmallow. Now I know this isn't a cheap or reasonable fix but it seems maybe older hardware is to blame. YMMV
Click to expand...
Click to collapse
Unfortunately this is the same router with which I am having problems as indicated in my bug report. I've also found at least a few other anecdotal accounts of problems with other Quantenna-based routers as well. The evidence seems to be fairly sparse though, so it's hard for me to draw a meaningful conclusion from what I've seen so far.
For whatever it is worth, I currently have another user with a Nexus 6P on 6.0.1 on my network on that device doesn't seem to have the same issues that I am seeing.
]grimm[ said:
Unfortunately this is the same router with which I am having problems as indicated in my bug report. I've also found at least a few other anecdotal accounts of problems with other Quantenna-based routers as well.
Click to expand...
Click to collapse
Well that's lame. I have had no problems since I got mine. I did get my own cable modem at the same time but don't see any connection there.
I'm guessing we're waiting on an update from Google?
My random disconnects have stopped, but wifi will still randomly shut off/turn back on in my pocket. Even in Safe Mode.
Flashing factory images and factory wiping haven't solved the problem.
Is anyone looking into this?
Edit: Even after the January security patch update, still having these issues.
It seems like my wifi issues have resolved themselves somehow.
FWIW, I was having a similar problem on my Sprint HTC One M8 after upgrading to Marshmallow. The problem happened on every wifi I would connect to... work, home, a friend's place, etc. After trying out several things, I finally fixed it by uninstalling "Sprint Connections Optimizer". I tried disabling it first, but every time I disabled it and went back into the settings, it appeared to still be enabled. So I'm not sure if disabling it was actually working.
To uninstall it, you need to go into "Manage apps" from your apps drawer to find it. I don't think it's listed with an icon in your usual set of stock and installed apps.
Posting this just in case no one has thought of it before, or someone knows something and hasn't spoken up. I have noticed a lot of people mentioning they only have this issue at work, and others who have "changed their router" and stopped the behavior.
I run a Cisco Wireless LAN Controller at home, with multiple APs (Cisco 1252 a/g/n). Typically this gives me better performance and stability than most consumer-grade stuff, but I have to wonder if there isn't a setting on this enterprise-grade stuff that is related to the disconnect issue, or if this is truly simply a Marshmallow bug. This could also be the common link with people who only have this issue at work, their work may be using Cisco enterprise Wireless gear.
I will do some more digging, I did have a spot in my house where my phone would randomly disconnect, turning on "Fast SSID Change" stopped that, so I am hoping there is something that might affect this disconnect while sleeping thing as well. I noticed my WLC reports my phone as being "Power Save Mode ON" in the client info page.
More to come if I discover something.
I have same issue at home, stock Nexus 6p and an AT&T router. Limited Data plan, so it's frustrating to be at home sitting 2' from WiFi router & drop off.
If people might say how they get their log errors & post them to Google, that'd be interesting reading.
I'm 90% sure this is a software bug. My wifi is consistent & always on, iPhones & Note 3, Roku, & PS3 have no problems connecting.
Please Google find this bug & patch it!!! (And while you're at it, re-enable Dark Theme setting!!)
REkzkaRZ. com
Add me to the list of people having this problem. I am between several different locations on a typical week and so far, the Cisco AP's by far have the most issues. In fact at my locations with Ubiquiti AP's, I have a perfect connection with no drops.
I really hope this gets resolved soon as well. Many applications are unusable when the WiFi does its drop and reconnect dance.
Android O has created wifi drop issues with the Nexus player
Really? How?
All of a sudden mine does not see my 5Ghz channel.
On both of mine with the so called 'stable' final release of oreo they are now paperweights... wifi is flakey and regularly drops mainly when connected to my asus (funny considering its a asus product) router.
Also when that's happening it half crashes the wifi on the router until both units are unplugged... have tried wiping both players and the router and it persists.
If this isn't fixed in a update (that ill have to sideload) i got paperweights unless i use otg eithernet adapters.
Not exactly the QC I had hoped to get from google
Edit: Confirmed that it works perfectly via the old usb2 apple eithernet adapter
FYI here are network adapters that i can confirm work.. Apple® USB Ethernet Adapter (MC704LL/A) and D-Link DUB-E100
Even in beta and stable the same problem. After reboot it loses wifi and I have to insert password again
blade_ said:
Even in beta and stable the same problem. After reboot it loses wifi and I have to insert password again
Click to expand...
Click to collapse
I just upgraded to Oreo and i am having the same issue. My 5ghz APs are no longer visible to the Nexus Player.
I rebooted the routers and factory reset the NP, but it will no longer work with 5ghz. The 2.4ghz works, but the speeds are slower and it buffers with some videos.
Anyone figure this out? The version 8.0.0.
Hoping for a fix so i don't have to rollback.
hmmm...didnt think that buffering problem is because of wifi ...same thing here..
kibmcz said:
On both of mine with the so called 'stable' final release of oreo they are now paperweights... wifi is flakey and regularly drops mainly when connected to my asus (funny considering its a asus product) router.
Also when that's happening it half crashes the wifi on the router until both units are unplugged... have tried wiping both players and the router and it persists.
If this isn't fixed in a update (that ill have to sideload) i got paperweights unless i use otg eithernet adapters.
Not exactly the QC I had hoped to get from google
Edit: Confirmed that it works perfectly via the old usb2 apple eithernet adapter
FYI here are network adapters that i can confirm work.. Apple® USB Ethernet Adapter (MC704LL/A) and D-Link DUB-E100
Click to expand...
Click to collapse
hello
internet is better with adapter?can you post some speedtest ss?
one of these will do the job?
https://www.ebay.com/itm/1pc-Micro-...720236?hash=item3d23ce2fac:g:ulsAAOSwaB5XvqrH
I actually experienced the exactly same thing recently right after my nexus player updated itself to 8.0. Nexus drop WiFi and can’t find 5ghz. I read many posts related and many solutions. I tried to clear cliche data, stop wps option in my modem/router, because it would randomly assigned new passwords. I change Lan to ipv4 only then enabled ipv6 back since I noticed it was not the reason....still WiFi dropped now and then. I have to restart my modem painfully and irritated. Till today I read something about frequency of 5ghz may relate to this. I found my 5ghz is fixed channel then I changed it to “auto” as 2.4ghz. After rebooting the modem, Wala, everything works. The voice search function works too with high speed internet.
Lingz2015 said:
I actually experienced the exactly same thing recently right after my nexus player updated itself to 8.0. Nexus drop WiFi and can’t find 5ghz. I read many posts related and many solutions. I tried to clear cliche data, stop wps option in my modem/router, because it would randomly assigned new passwords. I change Lan to ipv4 only then enabled ipv6 back since I noticed it was not the reason....still WiFi dropped now and then. I have to restart my modem painfully and irritated. Till today I read something about frequency of 5ghz may relate to this. I found my 5ghz is fixed channel then I changed it to “auto” as 2.4ghz. After rebooting the modem, Wala, everything works. The voice search function works too with high speed internet.
Click to expand...
Click to collapse
I don't think you understand. The problem is the 5ghz wifi no longer works. Your "solution" was already mentioned above. That isn't a solution, the 5ghz wifi still doesn't work after the upgrade.
I am considering downgrading since they aren't any help. The video buffering because i am using 2.4ghz wifi isn't acceptable.
I have the same problem as the original post. After Oreo update, Player can see 5GHz Wifi, but it will drop out once in a while, randomly. Usually it seems to re-connect in a few seconds, but it is already too late and the playback is paused (very annoying). My router is running DD-WRT.
Is there a known fix or work-around for this problem yet, other than side-loading a lower version?
Thx
I am suffering this same issue and the remote is laggy. It started after the Oreo update. I also saw 500 Mbps bouncing around my LAN. At points my AC access points were shutting down. That all had quit, but the wifi issues remain. I do see 5ghz and 2.4, but often get, "WiFi has no internet connection" and streaming quits.
I contacted Google this afternoon, was transferred, no freaking joke, 7 times. They then just referred me to Asus, and refused any further support.
Google has fallen a long way in a very short amount of time. Their support is now abysmal, and all off shore.
Came here looking for this, it can see and connect to 5ghz but both are in and out and video is stuttering. Anyone have a recommended lower version? Or can someone suggest another box that has good bluetooth audio output?