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Alright, long story short, I bought the Juno from Tmo several months ago. One of the reasons I was so impressed with it was the incredible screen quality, it was crystal clear, far better than any other PDA phone Id seen, at least out of what was available at Tmo.
Anyway, that phone got stolen, and the replacement I was sent had very noticeably inferior screen; not clear at all, pixelated. Not to mention a horrible viewing angle. All problems I never had with my original. So I had them send me another replacement, and it was fine again, just like my first one.
Fast forward, that phone dies. They send me another replacement, and the screen is no good again, same horrible quality as the previous replacement. The next several replacements I ask for to fix this issue have the same thing.
All the new Shadows at local Tmo stores are that way too, none of them come close to the first one I had in screen quality.
So my question is, what gives? Did HTC change their screen hardware, or have I just gotten 5 bad apples?
Thanks in advance for any insight, its driving me crazy.
I myself have a Shadow right now, altho not overall what I excepted its really nice for what it is. I miss my qwerty keyboard and touch screen. I'm actually thinking about exchanging it for a different phone. Unless you want to buy it? But the quality is great. Battery life is good.
I ran into the same thing.
The keyboard on mine failed. The replacement has an inferior screen and is missing some features of my first unit like the newer Live client and "driving directions" link on the neo interface.
It's kind of a bummer. The folks at the TMO store were clueless.
ianken said:
I ran into the same thing.
The keyboard on mine failed. The replacement has an inferior screen and is missing some features of my first unit like the newer Live client and "driving directions" link on the neo interface.
It's kind of a bummer. The folks at the TMO store were clueless.
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Click to collapse
To be very honest, I've never met a TMO store clerk who had a clue. I pull my Shadow out at the store and thay are just in aww.
Make T-Mobile keep sending you replacements. I had to go through like 5 replacements in like two weeks in July until I got a good screen shadow. They'll usually waive the shipping off the bat so if the rep is gonna charge you, push to get it waived. They don't care about quality control so don't pay other than the first time. I paid for $15 express overnight the first time and they overnighted for free every other time.
The clueless reps won't believe you. They'll tell you to do a hard reset and go to contrast settings... so what I did was I made a tinyurl of a good thread with pictures right in the first post.
Before you waste too much breath and time, tell them to go to
www.tinyurl.com/shadowscreen (yes the reps have internet access).
That saved me so much time in the phone calls ordering more replacements. After the 2nd or so replacement they didn't believe me anymore so I had to show them.
After the 4th, they made me go to a T-Mobile store to have a rep confirm the issue in person. What I did was bring a friend's good shadow and a bad replacement. The rep couldn't tell a difference with both shadows on the home screen.
He thought I was just picky. Then it hit me to show him the pink T-Mo bootup screen. I tilted them side-by-side and he finally saw the difference and apologized for doubting me. The bad one would go from pink to red to brown while the good one would stay pink in any angle. He made the note on my account and customer care did not give me anymore problems. It didn't matter though because the next one was my good one.
Im not crazy?? Oh thank god!
Thats a huge help, thanks! I'm gonna go talk to them and show them the pictures and see what they say now.
New Hardware
Yes, T-Mobile decided to change the screen hardware, but I was not aware of the screen resolution being degraded. The only bulletin I have seen refers to the screen being changed to help with them not being as prone to cracking. I am one of those "store clerks" and I am not clueless...LOL.
Figures. Half the reason I bought the phone was the amazing screen quality. Any idea if its possible to get an original still?
The "inferior" quality screens started to appear about 9-10 months ago. Here is a post I submitted at Allshadow forums showing the problem in January. I've seen the pictures used in many other forums, which was my purpose in posting:
http://allshadow.com/forum/viewtopic.php?f=2&t=367&st=0&sk=t&sd=a
Since then, my wife's Shadow died and we received a replacement. Unfortunately, it was a bad one... I requested a second one, and it was the same. Then I decided to just sell it rather than dealing with multiple replacements again. Besides, they are a bit more "resistant" to send you replacements 9 months after purchase as opposed to when you are still in your return period
The Shadow I am using has the perfect screen. If something happens to that one and I get a bad replacement, I'll probably sell it and get another HTC device...
So, I wonder...
I accidentally cracked the screen on my shadow the other day, so Im going to try buying a replacement screen online and see if I get lucky and score one of the original, higher quality screens. It would seem that T-mobile doesn't have the good one anymore (6 "crappy" replacements later). Lets just say they aren't very fond of me; 2 call center reps I talked to knew me by name when I would call back...
Anyway, the screen should be in soon, Ill post here with the results
Finally!
Well, I saw an auction for a Shadow on ebay, and thanks to the wonderful pictures the seller posted, I could tell it was an original Shadow, with the original, glorious screen. It was kinda messed up otherwise, but I bought it anyway, took the screen out and put it in mine and voila, amazing Shadow!
Thanks for nothing T-mobile
I bought my Shadow on eBay a couple months ago and i've noticed the screen problem also, do you guys know i i'll able to get a replacement even if i didn't buy it new?
No, sadly. All of the current Shadows have the new, lower quality screen. You would have to find an original on ebay or from another person and switch the screen out (Or use the phone, if its intact)
I just hope the Shadow 2 doesn't also have the crappy screen.
strange problem
I bought a Shadow on ebay and found that the wifi working but the phone will not get a network. It would just show searching again and again. I bought another from ebay that was working well before a broken screen.I took the board from the last fone i bought and install it on the first. everything working apart from the WIfi showing "driver not installed". I then know it was the Dpad section so I changed it then wifi is working but screen color and quality change. I got a strange yellow color and at different viewing angles it would change.I reused the first Dpad and everything is ok apart from wifi. Do you need a matching Dpad flex for special screen?? and wifi???
Hi everyone!
I was just wondering how everyone's Optimus 7 is holding up! Searching in Google I did not find that many problems... but I've been through hell with it!
First there were some fixed color vertical lines in the display... this was around 9 months after purchase. I did get bothered, but since they require 1 month (!!!) to send the repaired phone back to you here in Italy, I didn't send it.
Then it started rebooting a lot... gave some memory errors... and then finally would lock at the LG logo after rebooting a few times. Obviously at this point I sent it to repair... Ah, and the touchscreen was also not responsive at times.
I got it back, and the service center said that they made "electronic repairs". Fair enough, but... the touchscreen was still not responsive at times (the other problems were fixed)!
Then I send it again... got it back, now they said the exchanged the full motherboard. Should be fixed now, right? WRONG!!! Still the same problem!
Today I just sent it ONE MORE TIME to the repair center... I've been now almost two months without my phone, and I bought it only 13 months ago.
I've really lost faith in LG by now... So, what's YOUR experience with the phone? Am I unlucky or are these problems really common?
I've had no issues, and I can't really return mine as I live in the US and am using an unsupported phone.
The gorilla glass was a big seller for me because I hate screen protectors and even when they are on I still manage to scrath the glass. Aside from a minor scrath on the one side, the phone has taken my abuse with flying colors.
Was able to update and unlock my phone and runs quite well on AT&T's network.
Though there have been other reports of the issues you have had, I guess I'm just lucky.
not lucky too, my phone is now in service after a month use, i had problems with touchscreen
u talked about "not responsive at times", mine was working for itself - running application, scrolling on it's own, etc., once i look at the screen and had about 200 appointments
and as i red somewhere here, it was worse when i connected the phone to a charger, the difference was that i used original charger
My family use two E900 and two E906. No problems so far with the phones after a couple of months
Hardware wise it's fine and i am still pleased with it, it does not get recognized anymore by Zune though so probably i will be left behind when the new update comes up lol.
I have 2 of them and both of them randomly restart... I cannot use them anymore! LG Service in my country is unreliable and I'm saving money to buy 2 other models... LG devices are crap and I wouldn't say that if they were trying to support their customers with firmware updates or even some official announcements...they have left us eating their s%^& instead...
I bought one last October and it works fine till now (i receive all the updates)
It is vodafone branded and never flash it .
Well, mine (vodafone de) got a problem with the battery (poor) and video recording. It just freezes the camera app after I click cam button to end the recording.
Since I'm in russia and the service is in deutschland... it's dumb to send it back and then here again) It's easier to buy $300 lumia 710 here / $150 focus on ebay. Since I don't really use recording, i don't mind, I'll wait for wp8 devices.
As for the updates - flawless! I got them almost instantly, loving vodafone and LG support for the platform.
After 8 months mine started randomly reboot on its own, and as LG Support is not working across Europe I am now fighting seller (Amazon) to repair it. If not, I try to sell or repair and sell it.
And as I was never happy with WinPhone I hope I will get my money back and go for Android or iPhone afterall. Use to have WinMobile-system phones since 2004 but new Windows Phone is just a great mistake of Microsoft - greed is not always good advisor.
Hi All,
My Optimus is holding up quite well. I did have issues with the intermittent shutdown / reboot. This has disappeared since 8107 (maybe simply some luck?). I flashed my phone with a firmware from the forum here (thanks Nasirahmed), since then I have a dutch ROM and tethering. Then I updated with the force method to 8107 (I have little patience ).
Hardwarewise my Optimus has been topnotch. I dropped it from considerable heigth a few times and after reassembly of the battery and batterydoor it still works very well and there is no visible damage. Quite different from my former HTC diamond 2 and Xperia. The Xperia disintegrated spontaneous, got repaired and continued disintegrating. The Diamond 2 fell three times (from less heigth) every time there was visible damage and eventually the screen got broken (and repaired I must say). So I think the Optimus is a quite sturdy device.
Windows phone 7 is nice and fast, has considerable limitations (compared to for example Android and WM6.5) and I doubt it if I would buy a WP7 again.
My two cents.
Ronald
My phone came up today from the third visit to the repair center... let's see if it is finally OK!
About the Gorilla glass, something weird happened to me: after I dropped a few water drops on the screen back in December, some "air bubbles" appeared on the screen... When I first took the phone to assistance, the guy just said that it was the screen protector (???) and just removed it (in front of me), so indeed there is a screen protector... I neved noticed it before the bubbles appeared.
Anyway, if the glass of the screen is Gorilla Glass, why does it comes from the factory with a screen protector? Do I need to buy a new one (he said this wasn't covered in the warranty...)?
I removed my screenprotector also. It annoyed me, and the device has Gorilla glass, so what can happen??
No issues here. In fact, its been an incredibly stable & sturdy phone for me.
Ive dropped it more times than I care to admit to & it has very little to show for it.
The screen has only one tiny scratch, no idea how it happened considering I have been at it with a chisel, screwdriver, keys, drill & craft knife since to see if they do any damage. That screen is near indestructible.
I love how well built it feels. I pulled off the charger cover a few months after buying it (which was as soon as it was available in the uk)
Software wise, Ive not had many problems either. Used to have the odd random restart here & there, but that was fixed when mango appeared.
So yeah, still a happy chappy
Sincerely? Like s**t.
It's the worst phone I have ever had. WP7 is great, no complains here. But considering how tight the OEM specs for WP7 is, LG screwed in everything they could.
The screen is just average at best;
The camera is probably the worst in 1st gen Windows Phone;
The physical buttons are a good idea, but they are too big and the plastic is too cheap. Specially the Windows button;
The battery-life is short, really short. Before and after Mango;
And the random resets, at least once a day, sometimes in the middle of a conversation.
My next phone will be another Windows Phone, but I will never buy anything from LG again, not only phones...
GolfVR6 said:
Sincerely? Like s**t.
It's the worst phone I have ever had. WP7 is great, no complains here. But considering how tight the OEM specs for WP7 is, LG screwed in everything they could.
The screen is just average at best;
The camera is probably the worst in 1st gen Windows Phone;
The physical buttons are a good idea, but they are too big and the plastic is too cheap. Specially the Windows button;
The battery-life is short, really short. Before and after Mango;
And the random resets, at least once a day, sometimes in the middle of a conversation.
My next phone will be another Windows Phone, but I will never buy anything from LG again, not only phones...
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Click to collapse
I don't agree with all your complaints, even though I will also not go to LG again due to my own problems. Anyway, before all the hardware faults I had, my main complaints were:
1) VERY, VERY bad auto white balance in the camera. When the flash was on, 70% of the times I got completely blueish images.
2) I like the idea of actual physical buttons... but not this noisy! When in bed these buttons can actually wake my girlfriend (yes, she is a light sleeper).
I have no problems at all; only the battery is draining too fast even with all battery saving options turned on and also in airplane mode But the hardware buttons are great! It´s great that you never can hit them accidentally And I love the aluminium backcover, it looks so good! The display is also good, but in daylight its sometime hard to read... Now I´m only missing a custom rom and some apps or games like Tap Tap Revenge
Apparently battery life is a common problem among optimus 7 users. I haven't had any problem with mine (I've had mine for 6 months) except for a terrible battery life while HDSPA connection is on.
mine is rebooting like crazy now. I'll bring it today to my dealer, for repair. but I think LG will screw me, because mine is vodafone-rebranded, and originally it was OPN. Although the issue has nothing to do with the flash, and they certainly know that, because it seems that sooner or later, al Optimus 7 will start rebooting and fail the SD
My Optimus 7 started rebooting randomly, and also the battery wasn't lasting as long.
Buying a new (real LG) replacement battery seems to have cured both problems
Time to say something positive about the E900
It is the best mobile in terms of reception that I ever had. 2G, 2.5G, 3G (HSDPA) are stable and fast (T-Mobile in Germany). Compared to my former devices (HTC Legend and Samsung Galaxy S) this is excellent.
The Wifi reception is even better than my laptop's Wifi (Dell Latitude E5410) and definetly best among my three mobile phones.
Wifi tethering works absolutely flawless, no need for cables anymore.
I received updates always with one of the first waves (besides tethering which arrived first on Vodafone branded devices). For the old HTC Legend as well as the Samsung Galaxy S there are no more firmware updates expected. But LG and Microsoft still deliver updates for the first generation LG E900. That's what I call a good service.
Sure, there are some points the E900 is not rocking. The display is very bright at night (you can light up a whole cinema ) and doesn't have the colors of the AMOLED displays but we knew that before buying it. But the TFT doesn't have the gaps between the pixels like AMOLED displays.
And the camera is no DSLR. With good light conditions it is ok for snapshots. But for real photos I would never use the optics of a mobile phone. And I don't want LG to integrate a fullsize DSLR chip and lenses. That won't fit in my pocket
Ah, yeah, the random reboots. Had that issue on my device as well. But it occurs less often than my Samsung Galaxy S is hanging completely.
Summarizing I am happy with the E900 and I will continue to use it as long as LG and Microsoft provide support for it. It was a great deal to buy it a year ago for just 190 EUR.
Hello.
Unfortunately i broke de screen of my nexus. Ca someone who have passed for the same situation say how much is to change the screen officialy by Asus?
It´s better chenge the screen or buy a new one? I already have an LG Gpad but if i solve the problem i give the nexus to my daughter.
If you're up to it, changing out the screen+digitizer is actually not too bad. I bought a replacement combo on Amazon for $60ish. There are some guides online which are pretty helpful and it took me a total of 30 min to do. The toughest part was removing the bezel from the glass.
That being said, I have seen some used Nexus 7's on CL for as low as $60 so if you're comfortable with that, it is another option.
On paper looks sexy but 2 caveats
- Do nougat ROMS work good enough to be Daily Drivers?
- I will not be able to obtain a replacement touchscreen? Should I take the risk?
G2 > m7 > s4
no risk d2 802 7.1 been daily driver fora month
Sent from my LG-D802 using XDA Labs
piggijessi said:
no risk d2 802 7.1 been daily driver fora month
Sent from my LG-D802 using XDA Labs
Click to expand...
Click to collapse
shaneel1491 said:
G2 > m7 > s4
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Click to collapse
Thanks for the assurance...only one concern remains: the screen
- Is it possible that it will inevitably suffer the same issues and require replacement?
- if it suffers the common touchscreen issues, is it still tolerable and usable? Will it be solved by a simple software fix? Can I apply some precautions to maintain it in pristine condition?
I have 0-0.1% chance of finding a replacement screen, and I will probably be the devices last user. If I can guarantee there will be no screen issues, I will immediately purchase the phone
Ta3miyyasandwich said:
Thanks for the assurance...only one concern remains: the screen
- Is it possible that it will inevitably suffer the same issues and require replacement?
- if it suffers the common touchscreen issues, is it still tolerable and usable? Will it be solved by a simple software fix? Can I apply some precautions to maintain it in pristine condition?
I have 0-0.1% chance of finding a replacement screen, and I will probably be the devices last user. If I can guarantee there will be no screen issues, I will immediately purchase the phone
Click to expand...
Click to collapse
I broke my original screen after about 4 months, which caused a bit to stop working, but since then my replacement screen has been good, no issues other than glue under the screen showing on edges.. But there are also other more affordable devices that are newer than G2, what is the max price you can spend?
Have the m7 and G2. M7 is the better phone and I love it so much more than my G2 but the m7 has a much smaller battery compared to the G2 which is why I use the G2 now. Otherwise the m7 has the upper hand on everything (its even quicker than the g2 (cm14.1 both) even though it has a slower processor).
An intermediate from around that time would be the nexus 5. You should check that out.
Ta3miyyasandwich said:
Thanks for the assurance...only one concern remains: the screen
- Is it possible that it will inevitably suffer the same issues and require replacement?
- if it suffers the common touchscreen issues, is it still tolerable and usable? Will it be solved by a simple software fix? Can I apply some precautions to maintain it in pristine condition?
I have 0-0.1% chance of finding a replacement screen, and I will probably be the devices last user. If I can guarantee there will be no screen issues, I will immediately purchase the phone
Click to expand...
Click to collapse
The overall build quality of the m7 is much better than the g2. Dropped it numerous times and nothing has happened. The G2 is notorious for digitizer problems, I myself cant use a part of the screen in the middle but you can live with it depending on which part of the screen is not working.
Also the G2 has no water protection. I go out in the rain with my m7 in my pocket and nothing happens. I take my G2 into the rain and water seeps in everywhere and have to dry the thing out fully and over time the damage fades but its annoying to have a water mark on the screen for a while.
shaneel1491 said:
I broke my original screen after about 4 months, which caused a bit to stop working, but since then my replacement screen has been good, no issues other than glue under the screen showing on edges.. But there are also other more affordable devices that are newer than G2, what is the max price you can spend?
Click to expand...
Click to collapse
Thanks again...I live in Sudan and apparently there's a plethora of used devices in the market...The M7, used and spotless is the equivalent 90 US Dollars, the G2 available new for 90-90$ (it's a despised and rare device in the flea market).
Other available options at this price point after some 'market research' include
- Note 2, Galaxy Grand 2, Galaxy S4
- HTC Desire 820 (horrible device had it before), 626G, M7
- Sony Xperia Z1
aloknm said:
Have the m7 and G2. M7 is the better phone and I love it so much more than my G2 but the m7 has a much smaller battery compared to the G2 which is why I use the G2 now. Otherwise the m7 has the upper hand on everything (its even quicker than the g2 (cm14.1 both) even though it has a slower processor).
An intermediate from around that time would be the nexus 5. You should check that out.
The overall build quality of the m7 is much better than the g2. Dropped it numerous times and nothing has happened. The G2 is notorious for digitizer problems, I myself cant use a part of the screen in the middle but you can live with it depending on which part of the screen is not working.
Also the G2 has no water protection. I go out in the rain with my m7 in my pocket and nothing happens. I take my G2 into the rain and water seeps in everywhere and have to dry the thing out fully and over time the damage fades but its annoying to have a water mark on the screen for a while.
Click to expand...
Click to collapse
Your observations have gone a long way into making go towards the M7...I love sense and even install over custom ROMs..Nexus 5 is almost impossible to find...only one I managed was with (ironically) a broken internal screen
Thanks @shaneel @aloknm
Its just that the G2 is a dream phone compared to the S4 and M7...S800 > 600, same size and smaller bezels, far superior battery life, the only problem is that dreaded screen....if it is impossible to avoid the screen issues (some precautions to prevent it and some software fix)...then I will pick up the M7 tomorrow
I also have a m7 great phone .my g2 can,t be beaten for battery , only problem with my m7 corroded power switch ,i had to clean it up on the soldered joints inside ,easy fix , BOTH good phones ,Happy holidays from the uk.
piggijessi said:
I also have a m7 great phone .my g2 can,t be beaten for battery , only problem with my m7 corroded power switch ,i had to clean it up on the soldered joints inside ,easy fix , BOTH good phones ,Happy holidays from the uk.
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Click to collapse
Thanks for the valuable input and Merry Christmas and the best of holidays mate!
At this point I've managed to negotiate a used Sony Z1, HTC M7 and new G2 (mysteriously though) for 85 US Dollars...need to decide before all 3 receive better offers
Hi so i have an LG K20 with a smashed screen through Metro PCS. I bought another LG K20 online that is through T-Mobile (i THOUGHT since they merged it would work for Metro PCS) but that never happened because the phone i purchased ended up having a bad imei. Can i just switch out the motherboards to fix my smashed glass screen problem?
Should work just fine. These phones are super easy to take apart, but I would suggest watching a video on YouTube first to get a game plan.
It's all screws to take out, no heat gun needed.
https://youtu.be/szo_MCabGpM
The metro/TMobile phone are going to have identical hardware
Also, I've bought the screen in the link of the description of the above video and I can verify they're OEM. I'd only honestly buy from them.