I got my TF101 in mid-Feb. The same day as I got it (as a gift) it decided that it didn't want to power on. I went through all the tips on here (very useful, thank you XDA) but ended up having to send it in to get RMAed at the Grapevine, TX location.
Got it back on 2/25. Worked for two hours, then same problem. Started becoming more difficult to turn on, then wouldn't power up at all, despite being PLENTY charged. Called in, spoke to yet another ASUS rep, and ended up with another RMA. They paid for shipping this time (FedEx Super Saver, of course)
Rec'd the tablet back today. Seemed to be working quite well, even went through the update released on 3/20. Left to go to the store and was back within 30 minutes. Guess what!?!?? I no longer will power on anymore!
Called ASUS support AGAIN, demanded they cross-ship me a new tablet, and was pretty much told to stuff it, I need to send it in AGAIN. I asked for overnight shipping both ways and expedited service (the 2nd was to be expedited but I didn't get it back for nearly a month). This was, of course, also not an option.
I'm about to RMA it for the 3rd time.
If any of you are interested, here is a much more detailed writeup of my horrendous experience: http://www.tweaksforgeeks.com/hardware/2012/03/asus-transformer-tf101-rma-process-a-story-of-incompetence
I've written to Anandtech and TomsHardware, and while I doubt that it'll even get looked at by them, with any luck some spotlight on their defective product and incompetence will get something done. Wishful thinking, I'm sure.
Should've just gotten a new one by returning the broken one.
Yup, Asus is pretty terrible with RMAs. Seems like their repair centers can never fix it right the first time.
File a complaint with BBB.
Have you tried holding the power button for 10 seconds? This happens to my transformer too since i updated to ics. Full battery and the screen would just turn off. Nothing can be done except to hold power button for 10 secs
Sent from my Galaxy Nexus using Tapatalk
Where did you get the Tablet from? Most places will let you exchange it no problem if you got it retail, did the person who got it for you keep the receipt? If not I guess you didnt have a choice, but if you bought it from Best Buy or Walmart or something like that you should have just taken it back there and it would have probably been replaced with a brand new one on the spot
Same thing happened to my B40 TF101 a few months back.
One day the Pad just locked up then refused to power up (w/customROM onboard, by the way).
* RMA#1: TX sent it back with factory-HCROM. Stated "no issue found" but everything was wiped clean. It lasted about 1 day and no power-on again.
* RMA#2: Repeat RMA#1.
* RMA#3: I demanded a new motherboard or a different unit. They changed
out the motherboard (still-nvflashable). It has been working beautifully since.
Interesting, this is exactly what happened in my case, except I'm just on the second RMA. It is also a BK40. Everyone seems to think that holding the 'owe button will work, or holding the button plus volume, etc. Not in this case, the unit is completely dead. I'm hoping they fix it this time so I can sell the thing and buy anything besides an Asus. Anyone else with a BK40 having the same issue?
Between family & friends we have about 9 TF101s, about 5x B40s (I have two). One of my TF101 was dead (3x RMAs until TX actually did a repair). My niece's B40 screen just went dead two weeks ago, almost out-of-warranty. Her Tab was still running, just no display.
Threads like this make me think i should return mine and look into something else. I've had a few reboot issues since ICS updated with one power on issue but the last couple days have been fine. I have until 4/1 to make up my mind...
Sent from my Transformer TF101 using xda premium
I guess Im kinda lucky then (knock knock...). Havnt had a single random reboot/shutdown or freeze.
It died once, but that was because it ran out of battery
Ive had 1 semi-freeze though, not sure what caused it.
Mightve been a random Nova Launcher freeze, or the kernel played up a bit (using the OC'able ICS kernel, running at 1.4Ghz).
But after 1-2min it started responding again (with a message saying novo launcher didnt respond) and has worked flawless since.
I really really hope my TF wont start acting up as others have.
Edit: .... guess what. I just got my first random reboot. Damnit, I never shouldve posted this post! lol
Hm funny, it looped the first screen over and over untill I held the power button down for, oh i dunno, 30sec?, then it started.
I will tell you my experience with the ASUS RMA after i send it the 3 time.
I gave it to Saturn (german electronics mall), they send it to ASUS.
After 3 weeks,i got my TF back. Before the repair, there where scratches on the sides and back, the cam was blurry and so on.
I opened the box and was shocked, they repaired everything, even the scratches. (The device s/n is the same)
ICS was preinstalled.
I dont know why they needed 3 repairs, but now, im lucky again with my tf
Gesendet von meinem Transformer TF101 mit Tapatalk
It's been sent in for RMA #3 now, it'll be interesting to see if it takes them another month to get it back to me not fixed. I filed a complaint with the BBB and included that - along with a copy of my 2nd RMA form, a new 3rd RMA form, as well as a printout of the long-ass writeup I linked to in my first post.
In the interim I've purchased an Acer Iconia A200, which has beet utterly fantastic. It's got ICS, a charger cord that's longer than a couple feet, as well as a full sized female USB port so that I can actually hook up a flash drive if needed. I do believe I'm in love.
Sootah said:
It's been sent in for RMA #3 now, it'll be interesting to see if it takes them another month to get it back to me not fixed.
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I'm right there with you, Sootah. I have a stock B6O Transformer that I have sent to Asus service 3 times for the same problem. Like you, I had to pay for shipping on the first RMA round (even though the problem was clearly Asus's). I just don't know how this type of customer service can be good for Asus in the long run.
Because of the terrible experiences I have had with Asus, I cannot, in good faith, recommend their products to my friends. Nor will I purchase from Asus ever again.
I'm sending my TF101 in for an RMA because it becomes non-responsive shortly after it boots up. I just wanted to know if anyone has any tips. I had custom ROMs on mine but have gone back to Stock using the Root Toolkit. I am in Canada and was hoping another Canadian could tell me what the stock firmware is on our pad right now? Do we use WW? I don't want to send it to the depot for them to find out I have the wrong stock firmware and deny me service.
Thanks!
I sent mine for RMA on power and volume button issues 2 weeks ago, they sunk into the tablet after normal use.
I'm in Toronto so they sent to North Bay, before that I took videos and a dozen pics showing the excellent condition of my tablet, no dings, scratches and everything else working except the crappy buttons they designed. Packaged it using their box and a bubble wrap envelop and put $300 insurance on the thing.
All in all took about a week for me to get it back. Use their tracking page on their site if your worried. They did a professional job the buttons are fixed, the volume buttons are now hard as a rock but the power button still feels soft. No other issues developed like dents and scratches from their repair except my screen cover got turd. When they reassembled the tablet they must have tightened the cover as I have no creaking no more. One more positive.
The horror stories you hear on this site probably come from the American facility in Texas where incompetence rules. hahaha
I can confirm the uselessness of sending stuff to Texas for repair.
yanbo2012 said:
I can confirm the uselessness of sending stuff to Texas for repair.
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I went through a triple rma before they even looked at the internals of my device. Took over six weeks, really sucks to be one of my students this year. They've just been awful for me. But who knows, ymmv.
Sent from my Transformer TF101 using XDA Premium HD app
yanbo2012 said:
I can confirm the uselessness of sending stuff to Texas for repair.
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I've had an overall positive experience with the Texas RMA center (btw, its not run directly by asus, it's a different company contracted by them).
I've mailed in 2 chargers and my tab with no issues.
I did have a scare though, the first charger I mailed into them wasn't updating on their repair tracking page. Gave them a call after 7 days and the rep I spoke to said I mailed it to their old address and doesn't know what to do. I kept my cool because the rep I spoke to for starting that RMA gave me that address and it was on the RMA form they emailed me.
After 5 minutes of back and forth, turns out it arrived there on a saturday and the person to receive it never checked it into the system. It was "repaired" and going to be mailed back that day.
If your experience is anything like mine, you'll experience a nightmare.
I bought a new tablet because I was so fed up with sending my tf101 in for repair and getting it back in worse shape than before. After two months of repairs, my tablet is not usable.
Good luck.
My RMA Experience is full of woe and misery.
I am in Canada, I have an issue with my TF101 wifi not turning on the screen. I did a great many things to try to resolve the issue then finally sent it off to ASUS. Too many mistakes along the way.
1) The RMA they gave me was for the Texas repair facility. The time that it took my tablet to get there was about a week (not too bad for snail mail over the holiday weekend), I did insure it and sent it priority post to make sure I got a signature at the other end.
2) It was received by ASUS on the May 29th (according to when they signed for it). It took them 7 days to acknowledge that they received it when I tried calling in.
3) I received an email saying that the tablet had been sent to the wrong service center, so instead of fixing it and then sending it back, the issued another RMA for it, and shipped it off to Ontario on June the 4th.
4) During this whole time absolutely nothing has been added to the online versions of the RMA lookups, so rather than having some convenient messages that I can look at it simply says that 'they have not received the product'
5) I have tried the 'chat' as well - all it does is time out after about 10 minutes of waiting for someone to respond.
6) I just got off the phone with Support and have been told that it will take at least another 3 to 5 days for it to be received and then about another 3 to 5 days for the repair, and then 7 days back to me. Tentatively.
I am about a month in (including the trouble shooting that they asked me to do before I RMAed it)
I am - however - very impressed with my TF300 that I purchased recently as I got lonely for the company of my tablet on commute home on the bus from work.
Lifeflare said:
My RMA Experience is full of woe and misery.
I am in Canada, I have an issue with my TF101 wifi not turning on the screen. I did a great many things to try to resolve the issue then finally sent it off to ASUS. Too many mistakes along the way.
1) The RMA they gave me was for the Texas repair facility. The time that it took my tablet to get there was about a week (not too bad for snail mail over the holiday weekend), I did insure it and sent it priority post to make sure I got a signature at the other end.
2) It was received by ASUS on the May 29th (according to when they signed for it). It took them 7 days to acknowledge that they received it when I tried calling in.
3) I received an email saying that the tablet had been sent to the wrong service center, so instead of fixing it and then sending it back, the issued another RMA for it, and shipped it off to Ontario on June the 4th.
4) During this whole time absolutely nothing has been added to the online versions of the RMA lookups, so rather than having some convenient messages that I can look at it simply says that 'they have not received the product'
5) I have tried the 'chat' as well - all it does is time out after about 10 minutes of waiting for someone to respond.
6) I just got off the phone with Support and have been told that it will take at least another 3 to 5 days for it to be received and then about another 3 to 5 days for the repair, and then 7 days back to me. Tentatively.
I am about a month in (including the trouble shooting that they asked me to do before I RMAed it)
I am - however - very impressed with my TF300 that I purchased recently as I got lonely for the company of my tablet on commute home on the bus from work.
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You got screwed.
Should have done research on this site before RMA. I knew before I called them that it would be sent to the North Bay location in Ontario. US customers get sent to the Texas facility, Canadians to Ontario, hence my snide remark about the Texas center. If I had to send it to Texas I would've cracked the case open and tried the repair myself.
Their RMA tracking site is slow, mine was stuck at waiting for repair then suddenly change to ship, all in all took a week for my RMA. I demanded free shipping as this was a defective hardware on normal use, they complied but stated they could not send free shipping label to Canadians only to US customers, probably a BS line.
OK, so this past week I received my new nexus 7 8gb. SSN c60. I've had no problems with it til a few days ago when my speakers starting distorting. I'm sure we all heard of this common problem. Mine happened after pressing the wake button. I heard low pop noises in the speaker area then that's when I realized the speaker issue.
I contacted Google via email and they replied with an RMA email. It was pretty good customer service. Wait til was not even a hour. Anyways, I bought my replacement n7 and last night my speakers decided to work fine again. No distortion.
Was this a software, app issue or was it a device defect?
I checked and they have already sent me the new device.
My question is, should I just send in my Nexus 7 or just send them back the new one? What should I do?
Has anyone bought a Nexus 10 from a place other than the Play store and had to RMA their device? I am curious as how Samsung's service is in terms of getting a replacement unit out to you. Getting a replacement unit from Google is pretty simple but is it as easy to get one from Samsung? Do they attempt to fix the device (for example, if you had light bleeding) or do they send you out a new unit?
Bad service.
ayman07 said:
Has anyone bought a Nexus 10 from a place other than the Play store and had to RMA their device? I am curious as how Samsung's service is in terms of getting a replacement unit out to you. Getting a replacement unit from Google is pretty simple but is it as easy to get one from Samsung? Do they attempt to fix the device (for example, if you had light bleeding) or do they send you out a new unit?
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Click to collapse
I bought mine from walmart and thought my battery was bad. I called samsung and it was painful to say the least. They transferred me 5 times. Once they sent me to google cause they said they didn't handle nexus products. Google sent me back to them I picked the wifi only option and they told me again it was a google product I told him I just got transferred back by google. He sent me to the manager who again tried to tell me they didn't deal with nexus products. So I told them my problem and told them I felt the battery was bad. He finally just said okay I'll put in a ticket for you to send it to Texas (I believe he said, wasn't really listening as I felt I should have just got a new one). He said the process would take somewhere from 2-3 weeks. I said forget I'll just deal with the bad battery until I can buy one and replace it myself.
The shipping process with Samsung is much the same except that it takes multiple transfers on the phone to find someone that has a screen that can do an RMA ticket on the device. My problem is that in doing the work they don't really make sure they solved the problem you had. I had my screen replaced and they put a worse screen in with four corners of large light bleed and they even managed to scratch up the back of my device. I was upset to say the least and had to ship it back for them to fix their shoddy workmanship. On top of that... I sent mine back on the 16th and it didn't get opened until 2 days after arrival. As of a week ago it has been sitting on hold waiting for parts. So its been in Samsung's hands now for 2 weeks and no word on when they will get whatever parts they need in stock or ship it back. When you ship they pre pay a 2 day air ups label and send it back 2 day air as well. Hope to get it back reasonably soon as the device has been out of use now for over a month. First trip took about two weeks total. Second trip who knows.
BTW, I did buy mine from play but was tired of worse RMA replacements. Everything was perfect on mine other than a little dimming along the camera edge of the screen and a dead pixel.
Sent from my often RMA'd Nexus 4, So that I can use the one I'm using now when I get the 6th and hopefully final one.
Hi
I recently suffered from the 6p boot loop issue and after reading some of the hoops required and trying some out unsuccessfully i decided to RMA my device which was as it turns out, still under warranty. the device has been with the repair center since last week with the status awaiting component.
So having hit a brick wall i started asking the Huawei UK twitter account what was going on. they have responded by letting me know there is a shortage of components and an alternative is being sought for customers in my situation, in the meantime I'm still using my spare whilst waiting, which is frustrating because the camera is shocking on it (LG G4 Stylo).
So is anyone else in this situation? How long do they have to repair my device before offering me an alternative. I've already mentioned that users purchasing the device through the google store have been given 2016 pixels and may huawei could offer a similar scheme to what must be a small number of customers in my situation.
Does anyone also know of any escalation points for the Huawei support in the UK? As the only meaningful response I'm getting is currently from the twitter account!
EDIT: Huawei have offered me and several other users replacement phones; Huawei Mate 9s as they don’t seem to be able to source parts to repair the 6p. This should be arriving in two weeks. Fingers crossed. If you do have a boot looping nexus 6p under warranty,send it in, you might get a new device.
There are some users on Nexus 6p reddit who are in the same boat. It seems Huawei are a bit sporadic in their approach to repairs. Some are being offered p9's I think.
Yeah, that’s me as well! Haven’t been offered a phone yet but it seems I might be waiting in line for one