My Note 4 freezes when using Facebook - Galaxy Note 4 Q&A, Help & Troubleshooting

Hello
i have just got myself a Note 4 and unfortunately it freezes pretty much every single time when i use Facebook. After a while the pop up shows that Facebook is not responding.
I have had a look online and found that some people have this problem which had Facebook preinstalled on the device.
Now, i am wondering if this would go away if i just install some custom ROM which hasn't got preinstalled Facebook.
The Note4 is a normal international version, not the Sprint or AT&T one
TIA

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dosada said:
Hello
i have just got myself a Note 4 and unfortunately it freezes pretty much every single time when i use Facebook. After a while the pop up shows that Facebook is not responding.
I have had a look online and found that some people have this problem which had Facebook preinstalled on the device.
Now, i am wondering if this would go away if i just install some custom ROM which hasn't got preinstalled Facebook.
The Note4 is a normal international version, not the Sprint or AT&T one
TIA
Click to expand...
Click to collapse
Try clearing cache in system>application manager>all and see if that helps ... it did with me after the latest update to facebook!

I have a similar issue when opening images on facebook it will give me a black screen and freeze. I have to close it and open it again.

I too have same problem with FB. I am on stock, rooted 5.1.1.
Freezes mostly when open external websites in FB browser
Sent from my SM-N910F using XDA Free mobile app

Related

Facebook video bug fix

I think the most of u recognise this problem, when you watch a video on facebook it stops after a couple seconds.
This worked for me:
Go to settings- apps - xperia with facebook and disable this app.
Now uninstall facebook and install it again.
Please let me know or this worked for you!
Sorry, only worked for a day.
Im sorry for opening new threat and spamming the forum.
Sent from my D6503 using XDA Free mobile app
Seems to work for me. But need to give it a couple of days to be sure.
This only work for a few hours then the problem come back. You need to install older version of Facebook, version 5 in order to fix the issue.
Sent from my D6503 using Tapatalk
Is this a problem facebook's side or sony's??. It's annoying me as I normally watch a lot of vids on fb
gibbo82 said:
Is this a problem facebook's side or sony's??. It's annoying me as I normally watch a lot of vids on fb
Click to expand...
Click to collapse
Both: Sony should make a phone that would run android apps like on other phones, you can blame sony for ****ing something up in their phone so it wont run one of the most populair app properly. But you can blame facebook aswell for having an app that wont work properly on a certain percentage of all android phones. And this bug is out for quite a while so both compagnies (facebook in special) have had the time to fix it if they wanted to..
I don't expect from Sony to put a team at one bug in a specific app searching for an fix, but I expect from facebook that they fix the bug and update their app. You can't tell me that facebook doesn't has a team for bugfixes.
Mine was finally fixed after the latest sony update. I still get the error message but only after the video has played in full. Happy days

[Q] weird thing

anybody knows what's this?
everytime when updating or installing an app from playstore after finsh installing or updating an half bottom screen window appears with some apps adverts and at bottom 2 buttons for close or cancel.
is this some kind of virus or this is latest advertisment mode from google play?
i'm on note 3 9005 kk rooted stock
You're using Go SMS Pro, aren't you? It's a common complaint by Go SMS Pro users since its latest update, its Google Play reviews are full of it. https://play.google.com/store/apps/details?id=com.jb.gosms&hl=en
Uninstalling Go SMS Pro will remove this ad-ware.
@ShadowLea thx man you're right that i have go sms pro, i've used this app by very long time and now they give me nasty adverts....i think to uninstall...
anyway thanked to you for quick response :good:
after many complaints, go sms dev team announced today that they removed intrusive adverts and send many apollogies to fans, so i've updated today to last version and everything is good

Facebook Messenger Video Freezing

Hey guys, so I installed 5.0.1 through Kies onto my n910g and for some reason, Facebook Messenger videos freeze when I try to play them.
Sometimes it'll play a few seconds of it before freezing and saying "Something went wrong" or with a LOT of luck, it'll play the entire thing.
Has anyone had this issue and/or knows of a fix?
I've completely wiped everything and reinstalled the firmware with no success...
same issue
I to am unable to play videos sent to me on messenger.i am using the s6 and any videos Sent through messenger play for 3 seconds then an error occurs.tried everything to get it wheeling but nothing.
Same thing
I have the same issue on s6 aswell, please help someone!
This sounds like an app problem. Go to the app's page on Play store and send an email to the developer. If every one of you did it, then they'll know it's an issue present on different devices, so (if they care) they'll look into the issue.
Sent from my SAMSUNG-SM-N910A using Tapatalk

Facebook app crashes every time I open the app

Hi all,
So I've had my Nexus 6p for about 3 months now (since joining Project FI) and I can't say I've been overly impressed with this phone. The battery life is nothing special, speed and performance is below average and the amount of times my whatsapp crashes is infuriating.
However suddenly today afternoon my Facebook app has just decided to no longer work. I'll open the app and two seconds later I'm back to the home screen.
I've tried the following:
- Clearing the cache and the data from the App settings.
- Clearing the cache from Recovery mode.
- Factory reset.
- After each of the previous steps, I've uninstalled and re-installed the Facebook app.
Any other recommendations to try out before I ask for a replacement phone?
Thanks in advance.
Just to update. The app only crashes when I'm trying to load my news feed. If I go on my profile or open a notification, that loads fine.
Wait for an update, until then, use an older version. If the update/older version isn't solving the problem, then use the browser Facebook. :/
_MartyMan_ said:
Wait for an update, until then, use an older version. If the update/older version isn't solving the problem, then use the browser Facebook. :/
Click to expand...
Click to collapse
Thanks for that. Dumb question but how can I install a specific older version?
I am also having the same problem on my Nexus 5x.
Issue Resolved
A new version of Facebook came out today and I now no longer have the issue. Seems like the patch prior to this caused an issue.
bemckimmy said:
I am also having the same problem on my Nexus 5x.
Click to expand...
Click to collapse
I just downloaded the latest patch today and it got resolved.

Facebook app cant be uninstalled?

Why the hell can i not uninstall the facebook app? I only received the phone like an hour ago but so far iam very happy! No issues etc I was just uninstalling some apps however and was quiet please that theres very little bloatware but the one remaining app i want to delete 'Facebook' cannot be deleted! Why? The facebook app was always an app that was up to the user wether they wanted it or not! After all..... not everyone uses facebook and not everyone wants to use the app so why force it on us with no option to uninstall?
Blaalad12 said:
Why the hell can i not uninstall the facebook app? I only received the phone like an hour ago but so far iam very happy! No issues etc I was just uninstalling some apps however and was quiet please that theres very little bloatware but the one remaining app i want to delete 'Facebook' cannot be deleted! Why? The facebook app was always an app that was up to the user wether they wanted it or not! After all..... not everyone uses facebook and not everyone wants to use the app so why force it on us with no option to uninstall?
Click to expand...
Click to collapse
That's odd, mine came without Facebook installed. Are you on any provider-customized phone?
joeyvanhummel said:
That's odd, mine came without Facebook installed. Are you on any provider-customized phone?
Click to expand...
Click to collapse
No mine is factory unlocked! Ironically theres very little bloatware on this device in comparison to previous devices! Iam impressed!! Facebook is probably the only app pre installed that i don't want but sadly i cannot uninstall it
I think Facebook is part of operating system installed on the phone, so it's kind of permanent, but you can disable it and that was the first thing I did on my phone. However for some strange reason facebook installation manager is used by Oculus to install it's VR applications and since my kids use VR to play sometimes, I had to enable it back, but facebook application itself can be disabled.
pete4k said:
I think Facebook is part of operating system installed on the phone, so it's kind of permanent, but you can disable it and that was the first thing I did on my phone. However for some strange reason facebook installation manager is used by Oculus to install it's VR applications and since my kids use VR to play sometimes, I had to enable it back, but facebook application itself can be disabled.
Click to expand...
Click to collapse
Thats strange! I guess its no big deal! Id rather have it uninstalled but i will just disable it and download an alternative for facebook instead! Are you saying that if i want to use VR that i have to enable it again though??
Blaalad12 said:
No mine is factory unlocked! Ironically theres very little bloatware on this device in comparison to previous devices! Iam impressed!! Facebook is probably the only app pre installed that i don't want but sadly i cannot uninstall it
Click to expand...
Click to collapse
Almost all samsung apps were indeed uninstallable this time around, which impressed me, too. I think if you really wanted to get rid of FB, you'd have to root your phone and delete the APK from the system partition.
just disable it, it's better than nothing
Yeah I was pretty puzzled too. Weird that they have Facebook as a system app.
Blaalad12 said:
Thats strange! I guess its no big deal! Id rather have it uninstalled but i will just disable it and download an alternative for facebook instead! Are you saying that if i want to use VR that i have to enable it again though??
Click to expand...
Click to collapse
There are 2 Facebook apps on my phone: Facebook app installer and Facebook app manager, you can disable manager but keep the installer for Oculus to work. BTW you won't see the installer until you enable system apps.
I rarely use facebook, but when I do I use it on either chrome or the samsung browser. I use it in facebook mobile mode, but when I want to check any messages I have to switch over to desktop mode as mobile mode will prompt to install facebook messenger. Bottom line, you don't need the facebook app to use facebook, use chrome or samsung browser (lately I am finding I like samsung internet better as it seems to make text the proper size to be more easily readable and also you can add an extension to sync your chrome bookmarks and history to the samsung internet browser) - anyway, use one of these browsers in mobile mode. The facebook app has too many permissions and location following for my tastes. Eff that. I disable it with package disabler pro.
Facebook is needed to do VR. If it's not enabled oculus doesn't launch.
Sent from my SM-T710 using Tapatalk
I can still uninstall it completely.
Can not lot into fb or messenger on brand new s8+ but can log into them on other devices. ..any tips how to log into them on my s8+
I use fb so it's no big deal for me BUT SKYPE? Why does it have to be installed...
NeedleGames said:
I use fb so it's no big deal for me BUT SKYPE? Why does it have to be installed...
Click to expand...
Click to collapse
Because Samsung gets a back hander from them
Sent from my SM-G955F using XDA-Developers Legacy app
surfer1000 said:
Because Samsung gets a back hander from them
Sent from my SM-G955F using XDA-Developers Legacy app
Click to expand...
Click to collapse
It looks like Samsung made deals with companies which are kinda like enemies to each other. For example messaging apps:
Google - CHECK
Facebook - CHECK
Microsoft- CHECK
Samsung - CHECK
Blaalad12 said:
Why the hell can i not uninstall the facebook app? I only received the phone like an hour ago but so far iam very happy! No issues etc I was just uninstalling some apps however and was quiet please that theres very little bloatware but the one remaining app i want to delete 'Facebook' cannot be deleted! Why? The facebook app was always an app that was up to the user wether they wanted it or not! After all..... not everyone uses facebook and not everyone wants to use the app so why force it on us with no option to uninstall?
Click to expand...
Click to collapse
A friend called me using facebook on pc and asked me to help him call a taxi to his home and he told me the address cos his phone was dead and he couldnt call. I ended the FB call and called my usual taxi number (gsmcall) . Ususally, someone picks up and asks where you want the taxi... But instead i get computer voice saying "press 3 if you need taxi for "my friend's address" I didnt give anyone the address and it wasnt even written. but somehow the computer knew where i wanted to call taxi for. I ended the call without speaking to anyone cos it was strange and later i received sms that taxi was waiting. A taxi lady called to tell me my taxi was waiting then i asked her how they sent taxi to me without me giving her the address. she ignored my question and told me taxi is waiting.. then the taxi guy left.
It was scary..
So i went to my facebook app and messenger app to check the app permissions (there are so many permissions granted to facebook without your permission and you dont have access to disable it.. "like record your calls without your knowledge, and many more.."
i found this paid appp "advanced permission remover" it helps u view all those permissions you dont have access to and dissable them, the app creates new apk and the you uninstall the one you have before installing the new app.
But i get error message that "app cant be installed because its conflicting with app that have the same name" both fb and messenger...
I found a way to unistall facebook from system using computer without rooting my Note 8 which i can tell you but it didnt help. After uninstalling, I still cant install my modified fb app. It still says app is conflicting and when i install from playstore, atleast to have it as user app not system app. the facebook app installs itself back to system and you cant uninstall. So you have to do the whole process again using pc if you dont want it
i dont know why FB has to be a system app and the rate at which facebook spys on you is ridiculous.. if you having a discussion about someone and your phone is close to you. after a period of time, that person shows up as friend suggestion..
pls suggest a good third party app to use instead of the main facebook app
Uninstalling system app using pc
use this tutorial on this link
http://en.miui.com/thread-709494-1-1.html
Blaalad12 said:
Why the hell can i not uninstall the facebook app? I only received the phone like an hour ago but so far iam very happy! No issues etc I was just uninstalling some apps however and was quiet please that theres very little bloatware but the one remaining app i want to delete 'Facebook' cannot be deleted! Why? The facebook app was always an app that was up to the user wether they wanted it or not! After all..... not everyone uses facebook and not everyone wants to use the app so why force it on us with no option to uninstall?
Click to expand...
Click to collapse
Do you have an unlocked S8 or a sim-locked one?
If the latter, Facebook app could be part of the bloatware installed by your carrier.
Download BK package disabler (samsung ) from the play store. The app can remove system apps without root. Btw Facebook wasn't system app on my S8 I can easily delete from my phone.
AT&Tsucks said:
Download BK package disabler (samsung ) from the play store. The app can remove system apps without root. Btw Facebook wasn't system app on my S8 I can easily delete from my phone.
Click to expand...
Click to collapse
How do I know which version of the S8 comes with Facebook and similar apps pre-installed?

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