Software says my phone is D802, hardware says D800 - G2 Q&A, Help & Troubleshooting

I bought my G2 from a seller on Amazon. It was sold as D802 (I wanted an international version as I live in Europe). It worked just fine.
Some time after I broke my screen. I ordered the replacement and realized that the top connector is not compatible. After further inspection, I realized there is a "D800" printed on about every piece of hardware inside the phone (motherboard included). I bought a D800 replacement screen and that one fit. Phone is now as good as new.
I now wish to install a custom ROM. I don't know if I should install a D800 or D802 ROM. Hardware does seem to be D800 (AT&T version btw), but software ('about -> hardware information' in options) says it's D802. I never managed to do an OTA update, it would fail for some reason.
By the way, some time ago I rooted the phone and installed a custom recovery (philz 6 - luckily it's the same for all versions of G2 or I might have bricked my phone).
Thoughts?

From what you have mentioned, it looks like you have obtained a D800 device on which somebody has installed a D802 ROM.
That's probably the reason you aren't able to do the OTA update, as the update meant for D802 is being forced upon on a D800 model.
A ROM meant for D800 should work, but you have to test this at your own risk!

Thanks for your post.
What confuses me is that I bought a factory, sim free, brand new phone. Hard to see how someone could've force fitted D802 software on D800.

dusan.s said:
Thanks for your post.
What confuses me is that I bought a factory, sim free, brand new phone. Hard to see how someone could've force fitted D802 software on D800.
Click to expand...
Click to collapse
Using the "LG phone from" app, based on imei it seems that my phone's version is D802T (australian version it seems), was on mobile operator named Optus. Seems the seller has lied about the phone.
Still doesn't solve my problem, what kind of a ROM to put on it?

dusan.s said:
Using the "LG phone from" app, based on imei it seems that my phone's version is D802T (australian version it seems), was on mobile operator named Optus. Seems the seller has lied about the phone.
Still doesn't solve my problem, what kind of a ROM to put on it?
Click to expand...
Click to collapse
New info: IMEI in software and on the back case does not match.

By the way, the phone can't be 802T because it's screen is compatible with 802, whereas my phone is compatible with D800. Which means they messed with the IMEI.

dusan.s said:
By the way, the phone can't be 802T because it's screen is compatible with 802, whereas my phone is compatible with D800. Which means they messed with the IMEI.
Click to expand...
Click to collapse
Same Problem with me I bought g2 d802 but in actual it was ls980 sprint and IMEI is also changed , imei.info website says that the model is d802 but board says its ls980

ahmadmemon said:
Same Problem with me I bought g2 d802 but in actual it was ls980 sprint and IMEI is also changed , imei.info website says that the model is d802 but board says its ls980
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Click to collapse
imei.info says mine is D800 (same as motherboard). Another one says it's D802T (can't be, screen not compatible). Back cover imei says it's D803.
Did you flash any custom roms? If so, for what model? Right now I'm thinking I can't go wrong flashing a D800 rom.

Modem is from an AT&T D800, so it must be that.

dusan.s said:
imei.info says mine is D800 (same as motherboard). Another one says it's D802T (can't be, screen not compatible). Back cover imei says it's D803.
Did you flash any custom roms? If so, for what model? Right now I'm thinking I can't go wrong flashing a D800 rom.
Click to expand...
Click to collapse
you need to open the back cover and you can find your model at the bottom (original model)
alternatively you can go to your recovery which is stock will also tell you the original model...
for me removing the back cover and stock recovery it says ls980 and its 100% true as i recovered my g2 by using tot file for ls980

ahmadmemon said:
you need to open the back cover and you can find your model at the bottom (original model)
alternatively you can go to your recovery which is stock will also tell you the original model...
for me removing the back cover and stock recovery it says ls980 and its 100% true as i recovered my g2 by using tot file for ls980
Click to expand...
Click to collapse
Back cover says it's D803, which can't be as the screen wouldn't be compatible. Also, the IMEI on the back cover is different to the one in the software. As for the recovery, I've already flashed a custom one.

Related

[Q] Flashing a D800 rom to a D801 phone

Can you flash a d800 AT&T rom to a d801 t-mobile phone if you flash the proper kernel over also?
Or is there more to it?
Okawa said:
Can you flash a d800 AT&T rom to a d801 t-mobile phone if you flash the proper kernel over also?
Or is there more to it?
Click to expand...
Click to collapse
bump?
bump?
since the att model has a extra mic, it can cause some issues, you would have a better chance flashing a d802 becasue its basically the same just make sure you flash a d801 kernel also, if you go to the tmobile developent thread they have a thread about it
cyan pac said:
since the att model has a extra mic, it can cause some issues, you would have a better chance flashing a d802 becasue its basically the same just make sure you flash a d801 kernel also, if you go to the tmobile developent thread they have a thread about it
Click to expand...
Click to collapse
i was told that the AT&T version (D800) has exactly the same hardware as the international version (D802), 100% of it, is this affirmation correct? If so i could easily flash my D800 with a D802 rom+kernel right?
I also want to do the same. Mine actual phone is D802 but due to stuck in between boot i have to take it to local retailer for flashing, he flashed it to D800 Atnt but now i want to go back to D802? What are the steps that i need to follow? Kindly guide

[Problem] HONG KONG D800 impossible to flash

Hello, i have a big problem with my LG G2, i ordered my phone on ebay, it comes to Hong Kong. But when i did a OTA, the tactile was totally uncalibrate, i can't use the phone now.
When i checked the IMEI, they said to me it is a D800 whereas the seller said me a D802, it's written on the phone D802 but the chinese seller transform the model of the telephone and now there are many problems!!!
I try to flash a rom D800 with LG Flash tools but it stops because the current version is D802. Have you an other solutions to flash a compatible ROM? Thanks!!
check this
http://forum.xda-developers.com/show...&postcount=251

[Q] D803 hardware, D802 software, want a custom rom

Hi,
I received a LG G2 from china that was supposed to be a D802 model, but after I opened the back case it's writed D801 / D803 on it, I think it's a canadian version. But on the phone software, it say it's a D802.
Now, I want root/custom recovery/custom rom for it, but in every flashing process I need to shoose the model. should I proceed for D801 or D802 or D803 ?
igos2 said:
Hi,
I received a LG G2 from china that was supposed to be a D802 model, but after I opened the back case it's writed D801 / D803 on it, I think it's a canadian version. But on the phone software, it say it's a D802.
Now, I want root/custom recovery/custom rom for it, but in every flashing process I need to shoose the model. should I proceed for D801 or D802 or D803 ?
Click to expand...
Click to collapse
Do whatever it says from the settings. Go to the About Phone section and do whichever one is listed there. Not sure why it's labeled differently, but what the phone says from the settings is the proper version.
not so sur, many users here have bricked there devices because of the difference between software and hardware, on refurbished phones.
igos2 said:
not so sur, many users here have bricked there devices because of the difference between software and hardware, on refurbished phones.
Click to expand...
Click to collapse
Exactly right. Don't go by the settings. If your phone's put together by different parts, like frankenstein you might be off getting a refund.
it's now confirmed that it's a D800 (stock recovery say it), I contacted the seller for a refund.

d802 or d800 ?

Hi friends,
I recently bought lg g2 and i think it's refurbished. I need to know whether it's converted d802 or original d802, how do i know ? I am asking this question because in market converted version of d800 to d802 ( motherboard is of d800 and casing / software is of d802) is available and now i am confused about my phone.
Specs in attachment.
Thanks.
/bump
gamertwo1 said:
Hi friends,
I recently bought lg g2 and i think it's refurbished. I need to know whether it's converted d802 or original d802, how do i know ? I am asking this question because in market converted version of d800 to d802 ( motherboard is of d800 and casing / software is of d802) is available and now i am confused about my phone.
Specs in attachment.
Thanks.
Click to expand...
Click to collapse
A Easy , but a very very easy way is:
D802 has radio
D800 don´t
Radio FM works? if works, is a D802. If not, it is not a D802
I thought the same idea but after than i read other threads in which d802 in other countries doesn't support radio feature
http://forum.xda-developers.com/showpost.php?p=46294092&postcount=4
Also check this ss for model , kernal and other specs
It's been days and i don't even get a serious reply from anyone. Please help i need to root my mobile but for this i need to know whether i'm doing right or wrong.
If you need to be 100% sure which model, you have to open back cover and see which model you have. AFAIK, this is the only way
Sent from my LG-D802 using Tapatalk
I'm a newbie. And it's a new mobile for me. I can't open it. Is there any other Way to check ? And i doubt it's a china version lg g2 d802 which supports 3g only. Because it shows gsm/wcdma option in mobile networks. You can also see this thread.
http://forum.xda-developers.com/lg-g2/help/d800-3g-version-china-t3108331

Touchscreen stopped,LG G2 upgraded to Lollipop by PC suit

Hi I am using G2 D802 HK version in India, upgraded lollipop by using lg pc suit but touchscreen stopped working , shown to service center they said they are unable to as its international model and on cover it says its D802 and behind the cover it LS980 and somewhere its mention D800, so got no help. Please suggest how to solve this problem looking to hear experts advice. Expecting a big help. When i checked through IMEI its shows model D800 G2.

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