Related
Hate to admit it, but this is my third RMA. I did a couple back in July and still had issues. So decided to wait a month or more and try one more RMA.
My first two RMAs with Google were pretty quick. I called them, got the link request the replacement. It took them about one business day to ship it and they'd send it 2 day delivery. So the entire process from the time I called to receiving the replacement was just 3 days on both of those RMAs. And that was when Google was up to their elbows in new orders and replacements.
I would have thought almost 2 months later things would settle down. But I started an RMA on Tuesday and it's Friday and they haven't even shipped it yet.
Anyone else do any RMAs this week?
Ravynmagi said:
Hate to admit it, but this is my third RMA. I did a couple back in July and still had issues. So decided to wait a month or more and try one more RMA.
My first two RMAs with Google were pretty quick. I called them, got the link request the replacement. It took them about one business day to ship it and they'd send it 2 day delivery. So the entire process from the time I called to receiving the replacement was just 3 days on both of those RMAs. And that was when Google was up to their elbows in new orders and replacements.
I would have thought almost 2 months later things would settle down. But I started an RMA on Tuesday and it's Friday and they haven't even shipped it yet.
Anyone else do any RMAs this week?
Click to expand...
Click to collapse
The whole process has gone to s#! *, my first rma at the beginning of august I got labels, rma form, and replacement shipped the same day. 2nd rma I called Google and they told me a rep would call me back to take my info down. Never got the call and had to call them back. A whole lot of phone and email tag trying to get all my forms and labels just to get a replacement
Sent from my Black "Destroy Mode" Nexus 7
Oh yeah. I just realized I haven't even gotten the email with the return labels. That usually comes at the same time as the email for the replacement order.
Guess I'll have to call Google and find out what happened to the RMA.
Call once more, if nothing happens then file a complaint with the BBB.
Ravynmagi said:
Hate to admit it, but this is my third RMA. I did a couple back in July and still had issues. So decided to wait a month or more and try one more RMA.
My first two RMAs with Google were pretty quick. I called them, got the link request the replacement. It took them about one business day to ship it and they'd send it 2 day delivery. So the entire process from the time I called to receiving the replacement was just 3 days on both of those RMAs. And that was when Google was up to their elbows in new orders and replacements.
I would have thought almost 2 months later things would settle down. But I started an RMA on Tuesday and it's Friday and they haven't even shipped it yet.
Anyone else do any RMAs this week?
Click to expand...
Click to collapse
I did one almost a week ago and still hasn't shipped... So I feel where you're coming from.
WackyClash said:
I did one almost a week ago and still hasn't shipped... So I feel where you're coming from.
Click to expand...
Click to collapse
I didn't call, figure since is Friday I'll just wait to next Monday to find out what is happening. Perhaps they are waiting on the next C9O batch from ASUS.
I called Google and it turns out their system went down and existing replacements got stuck in the queue. He said he'll need to escalate my issue to get my replacement unstuck from the queue.
Got this shortly later from Google...
Hi,
We're aware of an issue preventing shipment of advance replacement devices
and are working on a fix.
Please rest assured that this delay will be accounted for when calculating
the deadline for return of your original device.
Apologies for the inconvenience.
Regards,
The Google Play Team
Click to expand...
Click to collapse
Ravynmagi said:
I called Google and it turns out their system went down and existing replacements got stuck in the queue. He said he'll need to escalate my issue to get my replacement unstuck from the queue.
Click to expand...
Click to collapse
At least u didn't get a "ghost" unit. When I went to get an rma on my second unit (screen lift and dead pixels) Google said they couldn't find my n7 in their system. So it took me a week and a half before they got it resolved and sent me a new one
Sent from my Rooted, LazyPanda, White "Destroy Mode" Evo
Yeah,I also called them this morning and receive that same email.
I placed my original RMA request on 8-31. Every day I call them and they tell me the same story.. That they are escalating my order to another department that is dealing with the shipments of RMA's and nothing every happens. I call everyday.
Hi ,
Thank you for contacting Google. It was a pleasure getting to speak with
you today. As promised, I've forwarded your case to a specialist to begin
working to resolve your issue as soon as possible.
We're aware of an issue preventing shipment of advance replacement devices
and are working on a fix.
Please rest assured that this delay will be accounted for when calculating
the deadline for return of your original device.
In the meantime, if you come across any other information that you'd like
to pass along, please feel free to reply to this email. Your responses
will automatically go to the specialist working on your case.
Apologies for the inconvenience.
Regards,
The Google Play Team
Ravynmagi said:
Got this shortly later from Google...
Click to expand...
Click to collapse
Geez, not good to hear this has at least been going on since August 31st and still isn't fixed. Google had no problem putting a hold on my credit card though.
They told me to call again if I don't hear anything by Thursday.
I just called and they said it's stuck in a pending state as well. Guy said he would email my case specialist and I should get an email back.
Hmm...that sucks. I have been contemplating RMAing my N7 lately. I've always had very slight screen lift, but it never really bothered me. I removed 2 screws under the area where the lift was, and later removed the sponge strip. That fixed it 90% of the way. But the last few weeks I get the unresponsive touch screen, and have to turn the screen off, then back on. That fixes it completely, until it happens again. I've flashed a few ROMs and kernels, and it's a lot better now, but still happens daily.
If/when I hear that new units aren't plagued with defects, I may RMA.
So if I ordered from the Play Store and request an RMA, they'll send me a new one first, place a $199+tax hold on my CC, and wait for me to return mine, correct?
What if I get the new one and it's worse, and I want to return IT? Does that create a bigger problem?
Thanks, and keep us up to date on your situation please
Edit: Is it possible to RMA an 8GB model, and request the new one be a 16GB, and pay the difference?
jaycustom said:
If/when I hear that new units aren't plagued with defects, I may RMA.
So if I ordered from the Play Store and request an RMA, they'll send me a new one first, place a $199+tax hold on my CC, and wait for me to return mine, correct?
What if I get the new one and it's worse, and I want to return IT? Does that create a bigger problem?
Thanks, and keep us up to date on your situation please
Edit: Is it possible to RMA an 8GB model, and request the new one be a 16GB, and pay the difference?
Click to expand...
Click to collapse
The hold they put on your credit card is only the cost of the device, no sales tax. So for the 8GB model it would only be $199 total. They hold with my bank usually goes away in less than 2 days.
Google rep told me that if the replacement also has issues they still wanted me to return the original and then do another RMA on the replacement.
You have 3 weeks to return the device and normally the RMA process is pretty quick. So you could still hold on to the original while doing another RMA on the second, so long as you get that original back within the 3 week window.
For the last item, you can ask, but doubtful.
Ravynmagi said:
The hold they put on your credit card is only the cost of the device, no sales tax. So for the 8GB model it would only be $199 total. They hold with my bank usually goes away in less than 2 days.
Google rep told me that if the replacement also has issues they still wanted me to return the original and then do another RMA on the replacement.
You have 3 weeks to return the device and normally the RMA process is pretty quick. So you could still hold on to the original while doing another RMA on the second, so long as you get that original back within the 3 week window.
For the last item, you can ask, but doubtful.
Click to expand...
Click to collapse
Cool, thanks for the info man!
So what you said..."Google rep told me that if the replacement also has issues they still wanted me to return the original and then do
another RMA on the replacement."
If I got a replacement that was worse(dead pixels, blown speaker) than my original (screen lift) I would have to keep the crappier one and give them my original N7 per the RMA...then start an RMA on the crappy replacement that I now am stuck with for an unspecified amount of days? That would suck. I've heard many stories of the replacement having more/worse defects than the original. Well, when or if the N7 starts to ship mainly defect free, I might RMA. Until then, I just have a really bad feeling that I have over a 50% chance my replacement will have more/worse defects. I guess I'll just keep mine, while keeping a lookout for better quality batches in the future. Thanks again man, good luck on the new Nexus.
Replacement Device being shipped.
Just a update. I received the shipping email this morning.. Whoo hoo.
Submitted RMA request: 08/31
Shipped new device: 09/12
The Authorization fell off out cc account but Google reran the authorization again today.
Ravynmagi said:
Geez, not good to hear this has at least been going on since August 31st and still isn't fixed. Google had no problem putting a hold on my credit card though.
They told me to call again if I don't hear anything by Thursday.
Click to expand...
Click to collapse
Google has lost there mind..
im waiting for them to send me a replacement device for a replacement that came damaged. THEY HAVE A GRAND of my money.. HOW Do they feel this is ok to do ...
GOOGLE I HOPE YOU WATCHING This forum . your layal customers are very upset . and APPLE IS LOVING EVERY MINUTE.
I just received my replacement today (sent the RMA request on September 4th) and it is a C50K with 2 dents on the bottom (1 big and 1 barely noticeable). The border around the screen is blue instead of black and on the inside there are fingerprints everywhere. The screen is still raised on the left side but at the moment it isn't loose and creaky (yet).
Received RMA Device
Just another Update.
I received my Replacement device yesterday. Same issue. Left part of screen is raised and its a C80.
So off to send original one back and do this process all over again
I got my replacement yesterday too. It's a C8O and sadly it's got the screen lift on the left side, quite noticeable lift.
This is my third and last RMA. Sadly I'm just gonna have to accept it and live with it. I'm still happy with it for $250, just physical flaws bother me a bit. Oh well.
So I pre-ordered the note 4 on the 24th like eveyone else super excited to receive info that it shipped early. Sure enough Monday comes and goes I cleared my schedule waiting for ,Ups and checked outside to find notice on my door that they tried to deliver but never rang bell or knocked on door. Was too late to hold for pickup so they said it would go out on tues. called around 5pm to find out it wasnt on truck for delivery. Put a hold for pickup and went down to station to find out they cannot locate package and they have placed an investigation on it and that it might of been stolen??? Kidding me??? dont they have cameras in factory. Tmobile was very understanding and said they would overnight one which should of arrived today only to find out its still pending shipping even though my other would of arrived Monday and they told me this doesnt get released until friday so with overnight shipping wont arrive until monday. even though the Pre-order ones were released early. Now im without a phone for rest of week as Like anyone I sold my galaxy note 3 on ebay and already shipped it out. I would of just risked getting in store tomorrow but now I have double charges on my credit card until they find original. This sucks anyone else ever have issue with UPS :crying:
xxfirerican said:
So I pre-ordered the note 4 on the 24th like eveyone else super excited to receive info that it shipped early. Sure enough Monday comes and goes I cleared my schedule waiting for ,Ups and checked outside to find notice on my door that they tried to deliver but never rang bell or knocked on door. Was too late to hold for pickup so they said it would go out on tues. called around 5pm to find out it wasnt on truck for delivery. Put a hold for pickup and went down to station to find out they cannot locate package and they have placed an investigation on it and that it might of been stolen??? Kidding me??? dont they have cameras in factory. Tmobile was very understanding and said they would overnight one which should of arrived today only to find out its still pending shipping even though my other would of arrived Monday and they told me this doesnt get released until friday so with overnight shipping wont arrive until monday. even though the Pre-order ones were released early. Now im without a phone for rest of week as Like anyone I sold my galaxy note 3 on ebay and already shipped it out. I would of just risked getting in store tomorrow but now I have double charges on my credit card until they find original. This sucks anyone else ever have issue with UPS :crying:
Click to expand...
Click to collapse
Ever heard of Murphy's law?? Sorry to hear bro but I've never had problems with ups so far maybe it's just one of those freak accidents
Forgive me - I don't mean to come off sounding critical - but why in the name of.....would you sell your previous phone before you had even gotten the new phone in hand? I can't imagine ever doing that - there are just too may odd possibilities that could happen - hind sight is 20 20 - but this one could have obviously been avoided if you had just waited until the new phone was in your hands before you sold the previous phone.
having said that - I am sorry you had problems - and hope, for your sake that your new phone gets here soon.
mocsab said:
Forgive me - I don't mean to come off sounding critical - but why in the name of.....would you sell your previous phone before you had even gotten the new phone in hand? I can't imagine ever doing that - there are just too may odd possibilities that could happen - hind sight is 20 20 - but this one could have obviously been avoided if you had just waited until the new phone was in your hands before you sold the previous phone.
having said that - I am sorry you had problems - and hope, for your sake that your new phone gets here soon.
Click to expand...
Click to collapse
Probably to pay the taxes on his new phone... Lol
On December 2nd I purchase MotoCare for my Nexus 6, since then.
December 5th - I put in an RMA for a bad screen and told it would ship in 3 days.
December 9th - I call them having received no info from them or Fedex on a shipment. I am told it will arrive the 12th.
December 12th - I call again as there is no new word, I am told a person will call me back in 24-48 hours. 4hrs later I get a shipment notification, but no one ever called.
December 15th - Phone arrives, it is for AT&T I specified T-Mobile many times.
December 15-16th - Many calls to Moto to get this sorted. I was told it would be 2 weeks to get it shipped due to 0 in stock and then later another rep says they can ship next day due to 500 in stock. Told I would get shipping info and a call back in 24-48 hours. I also had 2 reps hang up on me while I was explaining the story.
None of this happens, I rant in a thread and Moto_Wendy_W helps get the ball rolling, and in under 48 hours I have had a call, and shipment info for a phone 2 days out. Finally.
December 19th, Phone arrives, due to weekend I get returns sent out with Fedex labels provided on the 22nd. Should arrive on the 26th (due to holiday).
January 1st I am notified the devices were never returned and I will be charged. I check with Fedex and they show no delivery after the 26th and no update since. I call Moto and they call Fedex and verify it was returned the 29th, so now I have to watch my card to see if it is charged or not.
During all of this:
December 26th - while Moto Store had stock I ordered a 64GB White for my brother's birthday, Est Delivery the 6th, his birthday is on the 8th. Perfect. Moto charged my card for the full amount that day.
December 28th - Told there is a hold and to call them. The hold is due to "to many recent orders, which is ONLY the Moto Care I ordered on the 2nd of December. It will take 24-48 hours to review.
December 31st I email asking status - Still waiting for decision on it
January 2nd I am told on the phone it was approved and I should get tracking shortly.
January 3rd I am emailed and told that it has been approved but it is out of stock and I have to wait for new stock.
At this point there is no way I will get the device by the 6th, and I have NO idea when they will get more stock and they have had my money since the 26th of December.
Motorola is the WORST company with the WORST support I have EVER dealt with and having worked in IT for over 12 years I have dealt with a LOT of companies.
They NEVER call you back when they say they will, and they NEVER do ANYTHING to actually do their job properly unless someone lights a fire under their ass.
I am done with them as a company. At this point I actually feel pissed that I own one of their products even. I am debating selling the phone i do have for an LG G3. At least LG has never ****ed me over for 30+ days straight.
EDIT: Yesterday I was told that it was just a hold up with Fedex and I would get a call back by 4PM to confirm any updates.
Today after receiving no call back I am told the phone is out of stock with no ETA. I have canceled the order. I will not be buying anymore phones from Motorola after this experience. I am also fighting being charged $530 for an RMA I returned.
? ?
I have seen more complaint about moto customer service than the phone itself. Seems google really dropped the ball on this partnership with a bad company.
Should keep an eye out for sure, seen two incident like this where moto "never receives" the phone and the people got charged anyway! Had to fight with their banks to get it sorted!
My experience with Motorola was very pleasant.
Dec 16th - Advanced RMA Created
Dec 21st - Received Replacement Device
Dec 26th - Return shipped defective unit
Jan 2nd - Signed and Delivered at Motorola
They give you a tracking number on the return label. It's also found if you go to Motorola contact us and put in your RMA #.
I'm sorry, but, I felt the need to jump into this as well...
I purchased a Moto360 from Motorola, and when I received it, it wouldn't charge... so, Motorola sent me the replacement with the prepaid envelope, I shipped the original out 4 days later. Living in Alaska, they only pay for the cheapest/slowest shipping, so, it made it back 2 days after they were expecting it. It took me 6 phone calls, 2 managers, and 3 weeks for them to refund my money they charged me AFTER they sent me the email stating the watch arrived and they had it in their possession. It was, by FAR, the worst experience I've ever dealt with, and a part of me wanted to give up on the Nexus 6 in fear if something went wrong, it'd be a repeat experience.
mgbotoe said:
I have seen more complaint about moto customer service than the phone itself. Seems google really dropped the ball on this partnership with a bad company.
Click to expand...
Click to collapse
Actually Moto Mobility (the Motorola cellphone division) was once a good company that GOOGLE itself acquired and owned. Then they gutted it for the patents corporate raider style and sold it for a loss to Lenovo. Welcome to Lenovo customer service.
Brilliant bit that.
I'm going on two weeks now that they have received my phone waiting on a replacement. I usually do advanced replacement but was told when I setup the RMA that everything shouldn't take more then a week. Now I get the run around that they have no stock and at one point the RMA got closed for some reason.
mgbotoe said:
Seems google really dropped the ball on this partnership with a bad company.
Click to expand...
Click to collapse
Once upon a time, when the Nexus 9 was on the drawing board.....
For me is T-Mobile the WORST CS EVER and plus bought my LG G3 from them by phone and is a PAIN IN THE AZZ to send it back (phone restarts itself) and that people is the HELL in the earth.
Mervingio said:
For me is T-Mobile the WORST CS EVER and plus bought my LG G3 from them by phone and is a PAIN IN THE AZZ to send it back (phone restarts itself) and that people is the HELL in the earth.
Click to expand...
Click to collapse
Go to a store to do your business. You will have a completely different experience
Plus if you buy in store you can exchange in store for defects within 14 days.. None of the calling and shipping and crap
Sent from my Nexus 6 using XDA Free mobile app
clninja said:
Go to a store to do your business. You will have a completely different experience
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
Yup I will do it when the G3's get it back!
venturizhou said:
My experience with Motorola was very pleasant.
Dec 16th - Advanced RMA Created
Dec 21st - Received Replacement Device
Dec 26th - Return shipped defective unit
Jan 2nd - Signed and Delivered at Motorola
They give you a tracking number on the return label. It's also found if you go to Motorola contact us and put in your RMA #.
Click to expand...
Click to collapse
There is something seriously wrong with this... I had an RMA since 11/24/14 and just got my replacement on the 12/28/14.
Obviously color/size may be the reason for this. Mine was a 64GB Blue.
https://www.reddit.com/r/nexus6/comments/2psjjg/terrible_motorola_support_possibly_worse_than/
What forum?
Sent from my HTC One_M8 using XDA Free mobile app
joderme said:
There is something seriously wrong with this... I had an RMA since 11/24/14 and just got my replacement on the 12/28/14.
Obviously color/size may be the reason for this. Mine was a 64GB Blue.
https://www.reddit.com/r/nexus6/comments/2psjjg/terrible_motorola_support_possibly_worse_than/
Click to expand...
Click to collapse
Was your replacement brand new? Also are there any issues with it?
OP updated.
PunishedSnake said:
What forum?
Sent from my HTC One_M8 using XDA Free mobile app
Click to expand...
Click to collapse
https://forums.motorola.com
I know it's not extremely wise of me, but the BEST phone experience that I've ever had was when I bought a used Moto X from a guy on Craigslist. I bought it, and took it to the at&t store, and they activated it, no problems whatsoever.
knitler said:
On December 2nd I purchase MotoCare for my Nexus 6, since then.
December 5th - I put in an RMA for a bad screen and told it would ship in 3 days.
December 9th - I call them having received no info from them or Fedex on a shipment. I am told it will arrive the 12th.
December 12th - I call again as there is no new word, I am told a person will call me back in 24-48 hours. 4hrs later I get a shipment notification, but no one ever called.
December 15th - Phone arrives, it is for AT&T I specified T-Mobile many times.
December 15-16th - Many calls to Moto to get this sorted. I was told it would be 2 weeks to get it shipped due to 0 in stock and then later another rep says they can ship next day due to 500 in stock. Told I would get shipping info and a call back in 24-48 hours. I also had 2 reps hang up on me while I was explaining the story.
None of this happens, I rant in a thread and Moto_Wendy_W helps get the ball rolling, and in under 48 hours I have had a call, and shipment info for a phone 2 days out. Finally.
December 19th, Phone arrives, due to weekend I get returns sent out with Fedex labels provided on the 22nd. Should arrive on the 26th (due to holiday).
January 1st I am notified the devices were never returned and I will be charged. I check with Fedex and they show no delivery after the 26th and no update since. I call Moto and they call Fedex and verify it was returned the 29th, so now I have to watch my card to see if it is charged or not.
During all of this:
December 26th - while Moto Store had stock I ordered a 64GB White for my brother's birthday, Est Delivery the 6th, his birthday is on the 8th. Perfect. Moto charged my card for the full amount that day.
December 28th - Told there is a hold and to call them. The hold is due to "to many recent orders, which is ONLY the Moto Care I ordered on the 2nd of December. It will take 24-48 hours to review.
December 31st I email asking status - Still waiting for decision on it
January 2nd I am told on the phone it was approved and I should get tracking shortly.
January 3rd I am emailed and told that it has been approved but it is out of stock and I have to wait for new stock.
At this point there is no way I will get the device by the 6th, and I have NO idea when they will get more stock and they have had my money since the 26th of December.
Motorola is the WORST company with the WORST support I have EVER dealt with and having worked in IT for over 12 years I have dealt with a LOT of companies.
They NEVER call you back when they say they will, and they NEVER do ANYTHING to actually do their job properly unless someone lights a fire under their ass.
I am done with them as a company. At this point I actually feel pissed that I own one of their products even. I am debating selling the phone i do have for an LG G3. At least LG has never ****ed me over for 30+ days straight.
EDIT: Yesterday I was told that it was just a hold up with Fedex and I would get a call back by 4PM to confirm any updates.
Today after receiving no call back I am told the phone is out of stock with no ETA. I have canceled the order. I will not be buying anymore phones from Motorola after this experience. I am also fighting being charged $530 for an RMA I returned.
Click to expand...
Click to collapse
Was your original faulty phone an AT&T phone? I believe they match up the IMEI and send out accordingly. I had a bad AT&T one with the IMEI reflecting such and got a replacement one with the AT&T tramp stamp. I requested a non AT&T one but that did not work. Just curious what your experience was.
Thanks!
No it was not. I bought it at the T-Mobile store in my area.
joderme said:
There is something seriously wrong with this... I had an RMA since 11/24/14 and just got my replacement on the 12/28/14.
Obviously color/size may be the reason for this. Mine was a 64GB Blue.
https://www.reddit.com/r/nexus6/comments/2psjjg/terrible_motorola_support_possibly_worse_than/
Click to expand...
Click to collapse
I believe that color and capacity do play a factor because mine was 32GB CW.
I placed a pre-order from tropical_mobile on eBay since I decided the H815 model was the best choice overall, for me. They offered two day shipping as well, so it was sort of a no brainer at that point. I paid a few pennies shy of $700, but they have since significantly dropped the price down to $630, so your patience will be rewarded if you decided to wait! As their listing states, it comes with some goodies, and I thought I may as well post a few pics of said goodies in case anyone was wondering.
There is no extra back piece included. Just thought I'd get that out of the way in case anyone was wondering. It only comes with the back that you ordered. In my case, that's the black leather - and I love it!
I'm a bit peeved that I could've saved $70 by waiting a few days, but I'm one impatient as hell sonofabitch, so I'll just deal with it haha.
Enjoy!
http://i.imgur.com/aEuQENJ.jpg
The clear case is a bit.. meh. Feels great, but not liking the design at all.
http://i.imgur.com/s3GsBCv.jpg
Generic car charger.
http://i.imgur.com/bTfoOco.jpg
http://i.imgur.com/SP2qgWS.jpg
And in the actual box. Comes with a pair of Quadbeat 3, given how much of an audiophile I am, I am likely to hate them. The fact that they're a gaudy red doesn't help much at all haha
http://i.imgur.com/H81vyDb.jpg
Pictures were taken with a Huawei Ascend Mate 7 running CM11.
I ordered from the same place, mine is sitting in Memphis going to be here tomorrow. We shall see what I get.
Ordered mine sunday, received it this afternoon. What an awesome service. Red leather and it looks STUNNING in person. Im super happy. That seller is great.
I paid $646 for mine and very next day it was dropped to $629. No biggie at all cause a si said, the phone came faster than expected
Sent from my LG-H815 using Tapatalk
Ordered mine yesterday from that seller.. red leather. Did tropical mobile sent a tracking number to you people?
lethalboy said:
Ordered mine yesterday from that seller.. red leather. Did tropical mobile sent a tracking number to you people?
Click to expand...
Click to collapse
I ordered from them as well. Mine had a tracking number issued but sat for 3 days saying label created. After emailing them it magically moved (could be coincidence) and is now on plane for delivery tomorrow. Ordered at $646 for non leather back and saw it dropped: no biggie as I signed for PayPal credit to finance over 6 months. If I don't like it, Swappa here it comes!
Sent from my SD4930UR using XDA Free mobile app
Did it include a north american adapter?
I got the red leather version from them it got here yesterday. did an unboxing vid wish should be up soon
HideYoKids said:
Did it include a north american adapter?
Click to expand...
Click to collapse
i did get a pretty generic gray adapter from them. Seems its the same most ebay phone sellers supply.
Why even include all that extra garbage? I will just throw all that extra trash away. They should have included an extra that is actually worth something, like an extra back cover or an extra battery.
I ordered a brown leather G4 from them last night by the way for $629. Already got a Fedex notification that it should be here tomorrow morning. Said something about Singapore. Crazy if it ships from there in a day and a half.
gtg465x said:
Why even include all that extra garbage? I will just throw all that extra trash away. They should have included an extra that is actually worth something, like an extra back cover or an extra battery.
I ordered a brown leather G4 from them last night by the way for $629. Already got a Fedex notification that it should be here tomorrow morning. Said something about Singapore. Crazy if it ships from there in a day and a half.
Click to expand...
Click to collapse
Strange.. ordered on monday morning and havent receive a tracking number from ebay... will create a account on fedex to see what happens.
Mine just showed up at home and I ordered it last Wednesday. I can not wait for work to be over.
gtg465x said:
Why even include all that extra garbage? I will just throw all that extra trash away. They should have included an extra that is actually worth something, like an extra back cover or an extra battery.
I ordered a brown leather G4 from them last night by the way for $629. Already got a Fedex notification that it should be here tomorrow morning. Said something about Singapore. Crazy if it ships from there in a day and a half.
Click to expand...
Click to collapse
I ordered after lunch yesterday but still nothing. Though it is coming to Canada.
HideYoKids said:
I ordered after lunch yesterday but still nothing. Though it is coming to Canada.
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You sure? I got no email from eBay or Tropical Mobile telling me that it shipped. I only know they sent it because I have a Fedex account that is set up to notify me when a packaged is sent that is addressed to me.
It is coming direct from Singapore by the way. Confirmed.
Ordered from them, didnt use the screen protector included though, I just left the one that was pre applied on the phone (yes I know)
Rapazzo said:
Ordered from them, didnt use the screen protector included though, I just left the one that was pre applied on the phone (yes I know)
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Go naked. The screen is curved a little so even if you set it face down, the screen won't be touching and won't get scratched.
I picked up one from them as well, red leather.
I paid $674 on Saturday, they sent me a tracking number on Monday, and the phone arrived this morning in good working order.
So far, I think this is an awesome phone, and although I could have saved a few bucks by not being impatient, it was worth the 674 to me at the time, so it's hard to say I got hosed.
Either way, great seller, hopefully I won't be using them for a long time!
gtg465x said:
Go naked. The screen is curved a little so even if you set it face down, the screen won't be touching and won't get scratched.
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true true. however I have always had issues with my screens getting scratched, it drives me nuts!
gtg465x said:
You sure? I got no email from eBay or Tropical Mobile telling me that it shipped. I only know they sent it because I have a Fedex account that is set up to notify me when a packaged is sent that is addressed to me.
It is coming direct from Singapore by the way. Confirmed.
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Is that a particular FedEx feature? I just created an account but dont see that option/setting anywhere
FedEx delivery manager or something
Those of you who already received the order from this seller, can you post the full model number? I'd like to know the bands that it supports. I want to use it with Bell in Canada but also in south america (Chile)
Thanks
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Sooo I've been calling them all week to confirm the pre-order I made in the beginning of April. I got an email then that just said I was confirmed and to come in on the 21st to pick up my phone. Having been through this disappointment route before with Verizon and Bestbuy, I had hoped this time would be different. Nope. They had told me I would receive a call to setup an appointment to come in and pickup my phone. I called last night after not getting any and they asked if I could come in then and I said no(I was at work) but I took off today in the morning to come in to pick up my Orchid Grey S8+ for Verizon. They said ok, come in at 11am today. Fine. I get there are 10:30 to be early. I give her my name and and she said to give her a minute. They're counting the money in the register in the phone dept and were short $12... When she was done doing that, she says they do not have the phone I pre-ordered in Orchid Grey and asked if I wanted a silver one instead... I was like, NO. I ordered an Orchid Grey one, u said it was here, so why did u make an appointment for me to come in and pick up something you said you had when you didn't??? I was pisssssed. She said they only received two Orchid Grey S8+s for Verizon and one was already picked up and another preorder had scheduled to pick it up the other one tomorrow. She again was like do u want the silver one... I was like NO, I placed a pre-order, u told me it was here, u told me to come at 11am to pick it up, I took off work and now it's not here SO FIX THIS PROBLEM. She went back to the freight room to look if there were more shipments there and eventually came back with a print out from Corporate that said 500 S8+ orders were on backorder. She said they would still honor the $150 gift card, the waived activation, and that those people that were backordered would also receive a $25 E-gift card in their email. I was like well when is the phone coming in? She likes she wasn't sure. I called up Corporate and walked away from the counter and they said she should know when the next shipment is coming in and to check with the inventory manager. I went back to her and told her what they said and she went over to a computer and it said they'd receive FIVE more on 4/26. I was like am I guaranteed to get one of THOSE? U had me come here for something you didn't have. She said she'd call me as soon as it was in. It may come today, tomorrow or before then. Needless to say I'm calling them every few hours. They've received other shipments in today that also included the black after I left for Verizon and some for AT&T. I know it's not her fault, but seriously.. Why tell me to come in and pick up something you don't have?
Yikes!
Its just a phone.
Could apply that logic to anything really... Cept when u include the part they tell ur phone is in the night before, u schedule an apt in the morning to come pick it up and take off work, then show up and they say they dont have it cause they only got two and the last one is scheduled to be picked up by someone else who reserved it the next day... U would be pissed too..
Damn crazy. I got mine from Sam's club and it went nothing like that. Best buy flaked on me even though I pre-ordered a couple days after announcement so I went to Sam's just because I got a random email. Was in and out in a hour. Got a $150 Sam's card as a bonus.
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I had the exact same issue. I went over to VZW and got mine. Now to argue with Sams Club.
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kidqwik said:
Sooo I've been calling them all week to confirm the pre-order I made in the beginning of April. I got an email then that just said I was confirmed and to come in on the 21st to pick up my phone. Having been through this disappointment route before with Verizon and Bestbuy, I had hoped this time would be different. Nope. They had told me I would receive a call to setup an appointment to come in and pickup my phone. I called last night after not getting any and they asked if I could come in then and I said no(I was at work) but I took off today in the morning to come in to pick up my Orchid Grey S8+ for Verizon. They said ok, come in at 11am today. Fine. I get there are 10:30 to be early. I give her my name and and she said to give her a minute. They're counting the money in the register in the phone dept and were short $12... When she was done doing that, she says they do not have the phone I pre-ordered in Orchid Grey and asked if I wanted a silver one instead... I was like, NO. I ordered an Orchid Grey one, u said it was here, so why did u make an appointment for me to come in and pick up something you said you had when you didn't??? I was pisssssed. She said they only received two Orchid Grey S8+s for Verizon and one was already picked up and another preorder had scheduled to pick it up the other one tomorrow. She again was like do u want the silver one... I was like NO, I placed a pre-order, u told me it was here, u told me to come at 11am to pick it up, I took off work and now it's not here SO FIX THIS PROBLEM. She went back to the freight room to look if there were more shipments there and eventually came back with a print out from Corporate that said 500 S8+ orders were on backorder. She said they would still honor the $150 gift card, the waived activation, and that those people that were backordered would also receive a $25 E-gift card in their email. I was like well when is the phone coming in? She likes she wasn't sure. I called up Corporate and walked away from the counter and they said she should know when the next shipment is coming in and to check with the inventory manager. I went back to her and told her what they said and she went over to a computer and it said they'd receive FIVE more on 4/26. I was like am I guaranteed to get one of THOSE? U had me come here for something you didn't have. She said she'd call me as soon as it was in. It may come today, tomorrow or before then. Needless to say I'm calling them every few hours. They've received other shipments in today that also included the black after I left for Verizon and some for AT&T. I know it's not her fault, but seriously.. Why tell me to come in and pick up something you don't have?
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I feel for you brother, that blows. I panicked because mine was 1 day late. If you pay that much from a big company, you should have that product on schedule.
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