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Hi
SupereTrader.co.uk are the only mail order outfit in the UK that I know of that claim to have stock of the Experia. Expansys & Clove have sold out.
I phoned supertrader on Friday to ensure that they had stock - was informed that they had plenty; I agreed with the bloke that if I bought there and then, and paid their £15.99 Saturday delivery charge (Royal Mail Special Delivery), they would ship it Friday for delivery today.
Anyway, they never bothered to post it. My suspicion is that they never did actually have the device in stock. They have taken the money from my account (including the £15.99) Saturday delivery charge.
I've emailed them to cancel the order - as far as I am concerned they failed to uphold their side of the bargain.
So... for others thinking about buying an Experia, avoid this crowd - its unlikely that they actually have stock.
I checked out their ratings on the price comparison sites - and they appeared to be reasonable... not from my experience. If they could not ship it for Saturday delivery, they should have told me, and I would not have bothered ordering.
Nigel
Let me tell you one thing superetrader is the best and I got my xperia 2 weeks ago from them and they delivered all the time mine was next day delivery and they delivered I always bought all my fones from them, and they never ever let me down it is the best supplier in the uk or world wise, be patient you cancelled to soon they have the black ones in stock, they just emailed saying they had the black ones but i am happy with my silver one from them,
I got mine from them
very efficent and helpful
next day delivery £507.99 not bad at all
highly recommended
I bought an Eten X500 from them many months ago , paid for Saturday delivery on Friday afternoon and had to take Monday morning off work cause they posted normal next working day service, never replied to my emails and i never got the promised call back from my phone calls
Hi
I suspect my story is the same as csw43's. Maybe it will arrive today, then I just have to get the excess £8 out of them for not sending it Saturday delivery as agreed, and wait until next weekend before I can get to the PO and collect it. They wont get my cancelation request until this morning so if they already posted it, I guess I will (eventually) recieve it.
We shall see.
Nigel
Does the website open?
Its getting redirected to a parked domain.
No such web site as supertrader.co.uk
The company is actually superetrader.co.uk
They mention to have +10 pcs of the xperia. Is this accurate?
Aye, spelt the name wrong - unfortunately, I cant change the title, have corrected the initial post. Phoned them this morning - they still claim to have stock.
Nigel
veletron said:
Aye, spelt the name wrong - unfortunately, I cant change the title, have corrected the initial post. Phoned them this morning - they still claim to have stock.
Nigel
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Did you receive it?
Well I am still waiting on mine. I was told it would be 3 days and well its been a week.
After I called to get my tracking number I was told it was still pending so they were going to fill out a a recovery form to contact the warehouse to find out what the problem was and I should get an email after 24 hrs. I didnt. Called again was told that it usually take 72 hrs. No dice. Called again guy told me that they are having problems with the forms lately and its been taking 8 days... WTF!?I was also told that my order has been put in backorder status with no way of knowing when it would ship. But the guy didnt understand why the Vibrant wasnt on his backorder list. So we sent an email escalation to the warehouse which I am currently waiting on which he said would take 24 hrs.
This is just mind numbingly insane to me. Why cant they call the warehouse to figure this crap out. I have a phone sitting here that their update broke that I havent even finished paying off yet that Ive had for about a month and a half and they are telling me i have to wait to hear from them when it will be shipped. I left Sprint to get away from this kind of crap.
Call customer care back & say CANCEL. That will get you the customer retention dept. I filed my claim on the 14th after the OTA update bricked my phone & they couldn't get it to come back up. Expected it to take maybe 3 days. After the phone had not arrived Tuesday I was PO'd yesterday morning & called. They told me it was on backorder and I probably wouldn't have it until the 25th. Wrong answer. Got to customer retention and they took $20 off my bill for the inconvenience and supposedly overnighted a phone to me. We'll see if it arrives today.
sail4horizon said:
Call customer care back & say CANCEL. That will get you the customer retention dept. I filed my claim on the 14th after the OTA update bricked my phone & they couldn't get it to come back up. Expected it to take maybe 3 days. After the phone had not arrived Tuesday I was PO'd yesterday morning & called. They told me it was on backorder and I probably wouldn't have it until the 25th. Wrong answer. Got to customer retention and they took $20 off my bill for the inconvenience and supposedly overnighted a phone to me. We'll see if it arrives today.
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Ive been on the phone with CS multiple times and they have credited me back my shipping fee and my date usage for the month i will give them a call this afternoon again. I got an email address from the Live Chat person of soemone higher than them so hopefully I will hear back and let me know if you get your phone.
Also howd you get a date out of them they just keep telling me they have no idea.
That sucks, mine bricked with the OTA and they said it would be 7 days to get my phone, well it showed on the 18th (I must of called on the 8th)...
What is dumb is they sent text messages to the bricked phone letting me know (HA, I ODIN'ed back to stock and applied the update and my phone worked fine).
So now I have a replacement phone and my original phone - I need to goto the store or something and return the replacement phone, right? Or will they charge me $100 bucks for the replacement and if they do, and I keep it - am I able to get another replacement if it breaks?
jmerchant said:
That sucks, mine bricked with the OTA and they said it would be 7 days to get my phone, well it showed on the 18th (I must of called on the 8th)...
What is dumb is they sent text messages to the bricked phone letting me know (HA, I ODIN'ed back to stock and applied the update and my phone worked fine).
So now I have a replacement phone and my original phone - I need to goto the store or something and return the replacement phone, right? Or will they charge me $100 bucks for the replacement and if they do, and I keep it - am I able to get another replacement if it breaks?
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You should send it back I dont know if they would let you keep it they may charge you.
same here they credited me my data for the month, but still i want my phone back...i was thinking of odin back and recover but if they're sending me another phone i dont want to send them back a good phone...i guess ill just wait
CS is different from Customer Retention and you have to say cancel to get to them. Their job is to keep you as a subscriber. My guess is they have their own stock to pull from. The stupidest part of all this is there's a corporate store blocks from my house with a bunch of Vibrants in stock. Why Tmo won't give me one of those phones & replenish their stock is beyond me.
Send your phone back or they'll be sending you a bill for the retail price of the phone. When you got the replacement it should have included details on how to send the other back. If not, call.
I actually sent an email to the CEO with my complaints and they are assigning someone to my case. Waiting to hear back. But I will be calling when I get home.
I had to replace mine due to overheating, shutdown thermometer icon, said 7 days, came on 7the. Day. Call 611 ask for customer loyalty.
Sent from my SGH-T959 using XDA App
Same sinking boat...
I am actually in the same boat...I ordered an exchange back on 10/14 after my Vibrant went belly up after the update, ordered 3 day express shipping which should have arrived no later than Tuesday 10/19 and when I called to check the status they said it was on backordered status even though it wasn't officially backordered...until today that it. Samsung Vibrants for exchange have been backordered for replacements ordered 10/13 or after, and this information was just made known today...1 week after the fact! Submitting research requests will have no further luck as the shipment date is to be determined. It will simply arrives, when it arrives. Needless to say, I got the shipping charges refunded!
bretjrodgers said:
I am actually in the same boat...I ordered an exchange back on 10/14 after my Vibrant went belly up after the update, ordered 3 day express shipping which should have arrived no later than Tuesday 10/19 and when I called to check the status they said it was on backordered status even though it wasn't officially backordered...until today that it. Samsung Vibrants for exchange have been backordered for replacements ordered 10/13 or after, and this information was just made known today...1 week after the fact! Submitting research requests will have no further luck as the shipment date is to be determined. It will simply arrives, when it arrives. Needless to say, I got the shipping charges refunded!
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My stock vibrant went belly up after the OTA update on Oct 12. I asked for an expedited replacement. I was actually given the expedition for free.
Oct 12 - OTA kills my stock Vibrant. I ordered a new replacement phone at the store, and expedited shipping was free.
Oct 15 - phone was supposed to arrive. It didn't, so I called and asked whats up. I was told Oct 16 was the new date.
Oct 16 - Phone didnt arrive. I asked what's up. I was told Oct 21
Oct 21 - phone didnt arrive today. I called and was told Oct 25. I asked for some kind of credit to my account. Since I'm vibrantless for 13 days, they credited me 13 days of service. Definitely call customer service, ask for a supervisor, and explain you've been inconvenienced by not having a smartphone. they will credit you for the days you've been dicked over.
Oct 25 - we'll see what happens.
If I get a refurbished phone, I'm going to get that replaced too.
It took 9 days - including weekend - to get my replacement.
There is no way to know if you get a refurbished. And if you call in and say you dont want redurbished they will just tell you they have requested a new one for you but they cant control it. I am unsure if mine is refurbished or not. The plastic cover that came with it made it look like a refurb but it was manufactured in 10/10 and the sliding door.at top feelings like no one has uses it before.
Mine had the damn bootloader locked unlike my original so I had to do all this fevered reading about adb that I didn't have to do first time around, then BING, OTA and unlocked sbl,rerooted and back in the ballgame. I'm getting a refund for lost service and that cockamamie mobile TV charge which I never used.
Sent from my SGH-T959 using XDA App
I got mine, and it was not a refurb. I don't think there were enough defect returns because the phones on been on the mass market a few months. I got mine from a guy off of cl and I still got a new warranty replacement from samsung via tmo. It even had a manufacture date more recent than the date I bought the original! Just slapped my batt in and snapped my old cover and I was good to go.
Oh and btw, it does take them a week or two to get the replacement approval processed.
Sent from my SGH-T959 using Tapatalk
ensonnosne said:
I got mine, and it was not a refurb. I don't think there were enough defect returns because the phones on been on the mass market a few months. I got mine from a guy off of cl and I still got a new warranty replacement from samsung via tmo. It even had a manufacture date more recent than the date I bought the original! Just slapped my batt in and snapped my old cover and I was good to go.
Sent from my SGH-T959 using Tapatalk
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Did it come in the original packaging with all the accessories or just the phone itself? I ask this because I've never had an exchange before. Thanks
(they told me mine would just be the phone and to keep my sd card, battery and all the accessories)
No is just the phone with out the cover or batt.
I think they only give you the whole box if you report it stolen.
Sent from my SGH-T959 using Tapatalk
Okay. Thanks for your (quick) response. Much appreciated!
ensonnosne said:
I got mine, and it was not a refurb. I don't think there were enough defect returns because the phones on been on the mass market a few months. I got mine from a guy off of cl and I still got a new warranty replacement from samsung via tmo. It even had a manufacture date more recent than the date I bought the original! Just slapped my batt in and snapped my old cover and I was good to go.
Oh and btw, it does take them a week or two to get the replacement approval processed.
Sent from my SGH-T959 using Tapatalk
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T-mobile is giving me hell about my phone since it was giving to me as a gift and the OTA screwed my phone up. They say my phone doesn't have a manufacturers warranty.
I paid for overnight on a sunday I had to cal back thursday and threaten a company switch, phone arrived next day at 1:40.
Sent from my SGH-T959 using XDA App
Just noticed they have dropped their price to £369
http://www.johnlewis.com/samsung-ga...-android-10-1-16gb-wi-fi/p753447?colour=White
Thanks
Cheers!
I just rang them and will get a further reduction. I've had one return, and 2 price matches
In all I've had 110 GB Pounds back off John Lewis since I bought it a month or so ago. Not bad for 2 years gurantee.
I just got mine on Saturday (replaced on Sunday) would I be able to get the price match?
EpicDom said:
I just got mine on Saturday (replaced on Sunday) would I be able to get the price match?
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Yeah call them up when you get a chance and they will refund you £30 - I haven't done this personally as I didn't buy from JL but people on this forum got refunds when JL dropped price from £450 to £400 and @bu11d0g is saying he has got price match refund from the initial £480 price.
Thank you. I received the tablet under complex circumstances anyway. I actually didn't know I'd receive it since I got a cancellation email and was waiting for the refund from paypal (still waiting) to buy one again. I was initially going to wait, but then I got an email saying my tablet was being dispatched and effectively got charged for this tablet and right now my bank account looks like I've bought the tablet twice. I figured since it was too late to cancel and it would be arriving anyway I decided to keep it. I kind of regret it now lol but I do hope I'll be able to price match with them. Thank you for bringing this to my attention by the way!
White is all sold out online, but call your local store and you might be lucky. They will put it aside for you. My local JL had 3 white only left.
Okay I was told to do a price match form so hopefully they'll get back to me. If not I guess I'll call them up again.
owgees said:
White is all sold out online, but call your local store and you might be lucky. They will put it aside for you. My local JL had 3 white only left.
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Thanks for this info, otherwise I wouldnt have bothered walking into the store where they had loads in stock so bought a white one ... however the assistant first brought out a box with one seal broken (can't say for sure if she knew or not but I will give benefit of the doubt) but when I told her about it she seemed a tad shocked and got me another straightaway. Don't get why samsung don't just have that plastic film like on ipads or other devices as it would be plainly visable if it had been opened/tampered with. Oh well i have mine now so all is well :good:.
Geordie Affy said:
Thanks for this info, otherwise I wouldnt have bothered walking into the store where they had loads in stock so bought a white one ... however the assistant first brought out a box with one seal broken (can't say for sure if she knew or not but I will give benefit of the doubt) but when I told her about it she seemed a tad shocked and got me another straightaway. Don't get why samsung don't just have that plastic film like on ipads or other devices as it would be plainly visable if it had been opened/tampered with. Oh well i have mine now so all is well :good:.
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Glad you got what you wanted ?
Sent from my GT-I9505 using XDA Premium HD app
Thanks for that infomation, I filled out there online price match form last night, and got a conformation e-mail today telling me they have credited me the £30. Very happy (and somewhat surprised)
Bought mine online from them a couple of weeks ago and picked up in store. Emailed them earlier, reply this evening saying they are crediting my card with the £30 refund... great!
Happy days!
Yay, submitted a price-match claim last night and this morning received an email saying they are refunding £30 :victory:
Got mine today! it kills my tab 3 8.0. The screen is something to behold.
Just wanted to confirm that they've also verified my price match and I should be getting my £30 back. Thank you so much for bringing this to my attention. It makes me feel more relieved that I've made the right decision purchasing this.
I bought mine last week from JL for 399.. just emailed them to see if I can get my 30 quid back too .. my missis wasn't too happy at me when I shown her how much it is now lol
Ordered mine today. Paid for next day delivery but it says wednesday Doh!
Guitarfreak26 said:
Ordered mine today. Paid for next day delivery but it says wednesday Doh!
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I guess you bought the black version? I can't wait for them to get white back in stock
Ive submitted a price match form, hopefully ill be lucky! loving the tab and this might be time to root it so i can move some games to my SD
Wasn't sure where to put this but since it says 'John Lewis' on the tin I might as well. I got this tab from John lewis so if I were to return it or if it broke within the 2 year warranty with the Knox counter tripped, would they check it or would they just repair/replace it no questions asked. Thanks in advance
Sent from my Nexus 4 using Tapatalk
Saga Continues
Update:
So I called up my local John Lewis to check the store stock, they tell me they have the Note 10.1 2014 in stock so she says its reserved for you now so come into store and pick it up within 3 days. Me being all excited I head out for JL straight away. I get there, find an assistant...she pops into the back and walks out with a brown wooded box so I get even more excited - on closer inspection its a Tab 3 10.1, I tell her its the wrong one, she apologieses and pops back into the stock room and returns empty handed once again apologising that there is no Note 10.1 left. So that was a wasted journey and go home sad and empty handed.
So try 2...I call up on wednesday and once again I'm told they have stock and its on hold - I repeat many times "Note 2014" and even mension I've already had a wasted trip and she goes " I have personally placed it on the shelf myself", I was catching a domestic flight home and as soon as I land I make the way to the shop and the exact same thing happens, obviously I was a tad annoyed by this stage, I didnt really mind the first time as mistakes happen but twice!
The assistant understood my annoyance and in the end he said whenevever it comes back into stock I will get a £30 discount...so in total the tablet will cost £340...I left tabletless once again but atleast I will get a good deal whenever I do buy it. Patience is a virtue haha.
At a local T-mobile store, I ordered a black onyx 32gb S7 Edge on 2/24/16. On March 2nd my credit card charge went through. On March 3rd I received a tracking update to be delivered by 3/3/16. March 3rd came and went. I called ups by 4pm March 3rd and they promised it'll be delivered that day. Never got it. On March 4th (Friday) I called ups again - they apologized and assured me the package would be delivered. Again I waited and called UPS again in the afternoon, they said they have til the end of the day which could be as late as 7pm where I live. I waited - never came. By now I'm fkn pissed at this BS. Saturday March 5th I drove out to the ups hub in anaheim, ca, the guy there checked the tracking number, looked in the back, couldn't find the package and told me most likely someone made off with my phone. He gave me the standard customer service phone number to call and make a claim.
I called T-mobile and told them what happened. T-mobile told me it was my responsibility to make the claim and deal with UPS on this matter as the phone was my property (apparently once the phone hits UPS - it becomes our property). We went back and forth on this (the rep I talked to wasn't too bright if ya follow), finally the rep said she'd file a missing handset report for me after I kept asking for a supervisor. I was told I'd receive a phone call and update on this within 3 business days. In the meantime, I decided to call UPS also, told them about the situation. They told me that the "Sender T-mobile" needed to file the report and follow up with UPS. The phone status was updated a couple of times now. Originally for 3/3 delivery, then 3/4, now 3/7.
Now I'm waiting to hear back from T-mobile for the next step. I did call the store where I got the phone from as well - they told me I did the right thing. They said, worse comes to worse if I don't get the phone, to come in Friday, they should have the phones in store by them, they can cancel my existing order and I'll just get the phone directly at that time. I'm Leary to have the phone shipped and potentially missing/stolen again.
I'm just writing this in case someone else has or had the same experience to discuss updated/progress.
Thanks,
Glen
T-Mo is passing the buck here. It's never you're responsibility, if the product doesn't reach you. It's T-Mobile's UPS account that it was shipped on.
Trust me, my company ships hundreds of packages a day, and the responsibility is on the SHIPPER until the item docks with the customer.
I'd tell T-Mobile you're going to dispute the charge if they don't take care of it.
As long as the status is not delivered yet, I don't think you have to worry. If it's delivered, then you might want to start the claim that you never received the package.
ingenious247 said:
T-Mo is passing the buck here. It's never you're responsibility, if the product doesn't reach you. It's T-Mobile's UPS account that it was shipped on.
Trust me, my company ships hundreds of packages a day, and the responsibility is on the SHIPPER until the item docks with the customer.
I'd tell T-Mobile you're going to dispute the charge if they don't take care of it.
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Agreed ingenious, I will dispute if that's the case. Overall T-mobile has been pretty fair with me in the past so I have some faith in them. Sometimes the CSR's are just reading the script as they say.
Vanquiz said:
As long as the status is not delivered yet, I don't think you have to worry. If it's delivered, then you might want to start the claim that you never received the package.
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Well Vanquiz - when I went to the usb Hub, the guy there told me the phone was stolen or missing and to call and make a claim, I'm going off of his advice, I'm not gonna wait around until it's "delivered". I see what you mean also though.
I'm sorry, I didn't mean don't worry and let it go and just wait. What I mean is you don't have to prove anything, you can just call Tmobile and said the package is gone while in transit and if it's indeed gone, they should just send you another one without you have to do anything, it's between UPS and Tmobile.
If it's delivered, then you should start to do the claim for the missing package, so UPS can track where it's delivered who signed it etc. Then that's where it can takes longer time, but you still will have another replacement sent.
Vanquiz said:
I'm sorry, I didn't mean don't worry and let it go and just wait. What I mean is you don't have to prove anything, you can just call Tmobile and said the package is gone while in transit and if it's indeed gone, they should just send you another one without you have to do anything, it's between UPS and Tmobile.
If it's delivered, then you should start to do the claim for the missing package, so UPS can track where it's delivered who signed it etc. Then that's where it can takes longer time, but you still will have another replacement sent.
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all good bro :good:
I had a similar issue when I pre-ordered the S6 Edge last year. Tracking showed "out for delivery" but never got delivered and tracking never changed after that. Had to go thru a month of back and forth calls to tmobile and ups. I got fed up and just filed a chargeback with my credit card. Funny thing, Tmobile ended up refunding me the $180 I had given as a down payment and I forgot about the chargeback and then Capital One ended up refunding me $180 too.
I had at one time preordered the note 4 and was tracking my package thru ups and the day came and I was waiting said out for delivery I was refreshing until finally I saw it was delivered.I checked ups site said I signed for it which I didnt.Not to mention I live in a doorman building and they sign packages.I went downstairs and it wasnt there.I called tmobile and had to wait like 3 days make sure no one fot it but they sent me a replacement one and I recieved that one.I believe ups people steal the packages they know exactly when these phones are coming in
Sent from my SM-G928T using Tapatalk
flipq88 said:
I had a similar issue when I pre-ordered the S6 Edge last year. Tracking showed "out for delivery" but never got delivered and tracking never changed after that. Had to go thru a month of back and forth calls to tmobile and ups. I got fed up and just filed a chargeback with my credit card. Funny thing, Tmobile ended up refunding me the $180 I had given as a down payment and I forgot about the chargeback and then Capital One ended up refunding me $180 too.
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Wow you came out ahead in the end - what a hassle. I'm just hoping the store will have them in this friday 3/11 to pickup in person.
raw2000j said:
I had at one time preordered the note 4 and was tracking my package thru ups and the day came and I was waiting said out for delivery I was refreshing until finally I saw it was delivered.I checked ups site said I signed for it which I didnt.Not to mention I live in a doorman building and they sign packages.I went downstairs and it wasnt there.I called tmobile and had to wait like 3 days make sure no one fot it but they sent me a replacement one and I recieved that one.I believe ups people steal the packages they know exactly when these phones are coming in
Sent from my SM-G928T using Tapatalk
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Click to collapse
Yeah I think so too. I understand ups has regular drivers which are union and also temporary drivers which come and go. I wonder if it was a temporary drive that snagged it? Coulda been someone in the warehouse, who knows. Anyways thanks for chiming in :good:
UPS dropped my phone off at the door!? Really? Fortunately I was anticipating it and heard the doorbell.
Just a bit of advice to avoid the chance it might get stolen the next time you do a pre-order - create a My UPS Account at the UPS web site. Then when you get tracking information that the phone has shipped, go to your account in MY UPS and request that they hold the package at the UPS Facility. They will do this - no problem. Then you can go to the UPS Hub, pick up the phone when it is convenient and not have to wait for the driver to get there or have your phone stolen from your front porch or something.
I do this everytime I do a Pre-Order and I have never had issues.
Just a thought...
jackler1 said:
UPS dropped my phone off at the door!? Really? Fortunately I was anticipating it and heard the doorbell.
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Yeah - good thing.
mocsab said:
Just a bit of advice to avoid the chance it might get stolen the next time you do a pre-order - create a My UPS Account at the UPS web site. Then when you get tracking information that the phone has shipped, go to your account in MY UPS and request that they hold the package at the UPS Facility. They will do this - no problem. Then you can go to the UPS Hub, pick up the phone when it is convenient and not have to wait for the driver to get there or have your phone stolen from your front porch or something.
I do this everytime I do a Pre-Order and I have never had issues.
Just a thought...
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Thanks mocsab - I do have a My UPS account but did not mark to hold it there. This is the first time I've had any issue with ups and have had many phones shipped to me that way lol
Thanks for the advice, going fwd that's the way to go. :good:
I hate UPS they always just leave packages in my backyard (on a busy street corner) where anyone can take it. They don't even bother knocking even if they see lights on and cars in the house. I had to rush from work yesterday to my house because they delivered my S7 Edge and when I got home of course they just left the package on the ground, luckily I got a txt message and I knew I had to go get it before someone stole it. Anyways, I hope you resolve your issue. I wish T-mobile would use Fedex instead, never had an issue with them.
glensta said:
Yeah - good thing.
Thanks mocsab - I do have a My UPS account but did not mark to hold it there. This is the first time I've had any issue with ups and have had many phones shipped to me that way lol
Thanks for the advice, going fwd that's the way to go. :good:
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I do feel bad for you though - the feeling of excitment on the day of delivery - waiting for the UPS guy to get there -and then it not happening - man, I would be PO'd BIG TIME. YOU seem to be handling it well - better than I would be. LOL -
mocsab said:
I do feel bad for you though - the feeling of excitment on the day of delivery - waiting for the UPS guy to get there -and then it not happening - man, I would be PO'd BIG TIME. YOU seem to be handling it well - better than I would be. LOL -
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Thank you. Lol oh I was mad at the time very much. By the time I wrote this I'd calmed down a bit lol.
glensta said:
At a local T-mobile store, I ordered a black onyx 32gb S7 Edge on 2/24/16. On March 2nd my credit card charge went through. On March 3rd I received a tracking update to be delivered by 3/3/16. March 3rd came and went. I called ups by 4pm March 3rd and they promised it'll be delivered that day. Never got it. On March 4th (Friday) I called ups again - they apologized and assured me the package would be delivered. Again I waited and called UPS again in the afternoon, they said they have til the end of the day which could be as late as 7pm where I live. I waited - never came. By now I'm fkn pissed at this BS. Saturday March 5th I drove out to the ups hub in anaheim, ca, the guy there checked the tracking number, looked in the back, couldn't find the package and told me most likely someone made off with my phone. He gave me the standard customer service phone number to call and make a claim.
I called T-mobile and told them what happened. T-mobile told me it was my responsibility to make the claim and deal with UPS on this matter as the phone was my property (apparently once the phone hits UPS - it becomes our property). We went back and forth on this (the rep I talked to wasn't too bright if ya follow), finally the rep said she'd file a missing handset report for me after I kept asking for a supervisor. I was told I'd receive a phone call and update on this within 3 business days. In the meantime, I decided to call UPS also, told them about the situation. They told me that the "Sender T-mobile" needed to file the report and follow up with UPS. The phone status was updated a couple of times now. Originally for 3/3 delivery, then 3/4, now 3/7.
Now I'm waiting to hear back from T-mobile for the next step. I did call the store where I got the phone from as well - they told me I did the right thing. They said, worse comes to worse if I don't get the phone, to come in Friday, they should have the phones in store by them, they can cancel my existing order and I'll just get the phone directly at that time. I'm Leary to have the phone shipped and potentially missing/stolen again.
I'm just writing this in case someone else has or had the same experience to discuss updated/progress.
Thanks,
Glen
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Did you ever hear back from either ups or tmobile? .The same happend to my brother exept his only made it to the Ontario Ca Hub not Anaheim where it should of made it to for delivery
blah_blah_blah_blah said:
Did you ever hear back from either ups or tmobile? .The same happend to my brother exept his only made it to the Ontario Ca Hub not Anaheim where it should of made it to for delivery
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Not yet, T-mobile made a missing handset claim with U.P.S. and I'm supposed to hear back within 2 weeks or so. At that time they'll refund the Tax $62.40 I paid already.
I just got back from the T-mobile store and picked up the Edge there lol as I don't want to chance another missing phone and I'm seeing people who didn't order early are waiting longer as expected. I'll update you guys once T-mobile finalizes the claim or any new info comes in.
I had this happen to me last year with my S6. Was on the truck to be delivered, and then "poof" item missing. Don't believe T-Mobile when they say it's your job to make the claim. It was never delivered, which means it's THEIR responsibility. Reach out to T-Force on Twitter (@Tmobilehelp I believe) and they'll get it fixed for you 1-2-3.
glensta said:
Not yet, T-mobile made a missing handset claim with U.P.S. and I'm supposed to hear back within 2 weeks or so. At that time they'll refund the Tax $62.40 I paid already.
I just got back from the T-mobile store and picked up the Edge there lol as I don't want to chance another missing phone and I'm seeing people who didn't order early are waiting longer as expected. I'll update you guys once T-mobile finalizes the claim or any new info comes in.
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How did you get it from the tmobile store ?
entropism said:
I had this happen to me last year with my S6. Was on the truck to be delivered, and then "poof" item missing. Don't believe T-Mobile when they say it's your job to make the claim. It was never delivered, which means it's THEIR responsibility. Reach out to T-Force on Twitter (@Tmobilehelp I believe) and they'll get it fixed for you 1-2-3.
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Hey thanks I appreciate that. Actually I ended up going in store and they took care of the cancellation for me. There's A 2 week waiting. For the final result
blah_blah_blah_blah said:
How did you get it from the tmobile store ?
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I had called customer service they told me to go into a T-Mobile store and do the missing handset cancellation within which the store to care of for me yesterday. Then today I went in and they arranged it so I could get the phone as they had them in stock. It was a little bit tricky but they got it done
Sooo I've been calling them all week to confirm the pre-order I made in the beginning of April. I got an email then that just said I was confirmed and to come in on the 21st to pick up my phone. Having been through this disappointment route before with Verizon and Bestbuy, I had hoped this time would be different. Nope. They had told me I would receive a call to setup an appointment to come in and pickup my phone. I called last night after not getting any and they asked if I could come in then and I said no(I was at work) but I took off today in the morning to come in to pick up my Orchid Grey S8+ for Verizon. They said ok, come in at 11am today. Fine. I get there are 10:30 to be early. I give her my name and and she said to give her a minute. They're counting the money in the register in the phone dept and were short $12... When she was done doing that, she says they do not have the phone I pre-ordered in Orchid Grey and asked if I wanted a silver one instead... I was like, NO. I ordered an Orchid Grey one, u said it was here, so why did u make an appointment for me to come in and pick up something you said you had when you didn't??? I was pisssssed. She said they only received two Orchid Grey S8+s for Verizon and one was already picked up and another preorder had scheduled to pick it up the other one tomorrow. She again was like do u want the silver one... I was like NO, I placed a pre-order, u told me it was here, u told me to come at 11am to pick it up, I took off work and now it's not here SO FIX THIS PROBLEM. She went back to the freight room to look if there were more shipments there and eventually came back with a print out from Corporate that said 500 S8+ orders were on backorder. She said they would still honor the $150 gift card, the waived activation, and that those people that were backordered would also receive a $25 E-gift card in their email. I was like well when is the phone coming in? She likes she wasn't sure. I called up Corporate and walked away from the counter and they said she should know when the next shipment is coming in and to check with the inventory manager. I went back to her and told her what they said and she went over to a computer and it said they'd receive FIVE more on 4/26. I was like am I guaranteed to get one of THOSE? U had me come here for something you didn't have. She said she'd call me as soon as it was in. It may come today, tomorrow or before then. Needless to say I'm calling them every few hours. They've received other shipments in today that also included the black after I left for Verizon and some for AT&T. I know it's not her fault, but seriously.. Why tell me to come in and pick up something you don't have?
Yikes!
Its just a phone.
Could apply that logic to anything really... Cept when u include the part they tell ur phone is in the night before, u schedule an apt in the morning to come pick it up and take off work, then show up and they say they dont have it cause they only got two and the last one is scheduled to be picked up by someone else who reserved it the next day... U would be pissed too..
Damn crazy. I got mine from Sam's club and it went nothing like that. Best buy flaked on me even though I pre-ordered a couple days after announcement so I went to Sam's just because I got a random email. Was in and out in a hour. Got a $150 Sam's card as a bonus.
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I had the exact same issue. I went over to VZW and got mine. Now to argue with Sams Club.
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kidqwik said:
Sooo I've been calling them all week to confirm the pre-order I made in the beginning of April. I got an email then that just said I was confirmed and to come in on the 21st to pick up my phone. Having been through this disappointment route before with Verizon and Bestbuy, I had hoped this time would be different. Nope. They had told me I would receive a call to setup an appointment to come in and pickup my phone. I called last night after not getting any and they asked if I could come in then and I said no(I was at work) but I took off today in the morning to come in to pick up my Orchid Grey S8+ for Verizon. They said ok, come in at 11am today. Fine. I get there are 10:30 to be early. I give her my name and and she said to give her a minute. They're counting the money in the register in the phone dept and were short $12... When she was done doing that, she says they do not have the phone I pre-ordered in Orchid Grey and asked if I wanted a silver one instead... I was like, NO. I ordered an Orchid Grey one, u said it was here, so why did u make an appointment for me to come in and pick up something you said you had when you didn't??? I was pisssssed. She said they only received two Orchid Grey S8+s for Verizon and one was already picked up and another preorder had scheduled to pick it up the other one tomorrow. She again was like do u want the silver one... I was like NO, I placed a pre-order, u told me it was here, u told me to come at 11am to pick it up, I took off work and now it's not here SO FIX THIS PROBLEM. She went back to the freight room to look if there were more shipments there and eventually came back with a print out from Corporate that said 500 S8+ orders were on backorder. She said they would still honor the $150 gift card, the waived activation, and that those people that were backordered would also receive a $25 E-gift card in their email. I was like well when is the phone coming in? She likes she wasn't sure. I called up Corporate and walked away from the counter and they said she should know when the next shipment is coming in and to check with the inventory manager. I went back to her and told her what they said and she went over to a computer and it said they'd receive FIVE more on 4/26. I was like am I guaranteed to get one of THOSE? U had me come here for something you didn't have. She said she'd call me as soon as it was in. It may come today, tomorrow or before then. Needless to say I'm calling them every few hours. They've received other shipments in today that also included the black after I left for Verizon and some for AT&T. I know it's not her fault, but seriously.. Why tell me to come in and pick up something you don't have?
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I feel for you brother, that blows. I panicked because mine was 1 day late. If you pay that much from a big company, you should have that product on schedule.
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