Database Users

Jasjar USB terminal on phone broken

I went to plug the phone in tonight to charge it and no charge light, the terminals have broken on the usb socket on the back of the phone. May be a stupid question but is this warranty?????. I have always been careful with the phone and charge it every night and in the car as well, the phone has never been dropped or damaged, has anyone else got a loose terminal.

hmm
that certainly is warranty!! and you are not the first with that problem..
I do have to say i heard about people having it on the Exec and on the jasjar not on the mda pro and qtek9000 yet..
Why dont they make it fit nicely in the cover i dont understand.. only thing which comes to mind is for it to break..
:shock:

Thanks for your reply, what do you mean by "only thing which comes to mind is for it to break.."
I will contact i-mate on Tuesday and let you know what happens.

We had a couple of Qtek 9000 in Greece with this problem and the company fixed it with no hassle. It is an issue I guess, so since I found out I am extra carefull with the cables...

hmm
I mean a good designer would make it so that the usb could never break because anyone knows that the usb connector must endure a lot of stress!
If you look at the usb slot you see there is enough room for movement, such a design fault in my eyes. Also it is 'hanging' on the mainboard on its soldering wires.. How dumb is that? why not attach the connector to the mainboard (glue or click it on the mainboard) then it will not that easily break.
All this together tells me it is dumb.. and those developers are not dumb.. they are clever so this is made to break after 1-2 years so you have to buy new etc :evil:
But it sounds like a real issue. :evil:
I am gonna be extra careful now..

MDA Pro reporting here:
It a warranty issue.
But I had no time to send it in, so I fixed it myself ^^.
http://gathering.tweakers.net/forum/list_message/25374369#25374369
http://gathering.tweakers.net/forum/list_message/25381663#25381663

I warned Imate about this, it happened to me 2!
my mini usb slot fell off the mainboard about 2 months ago, They tried to make me pay 1000 dollars to get it fixed, they swore at me, they hung up on me and insisted that it was physical damage. I brought up all the points that you guys brought up but they were rather arrogant.
What annoyed me even more was they told me I was the only person who had this problem they also let slip that most problems are related to the screen. Which I replied that I was one of the first people in the world to purchase this phone and therefore the most likely person to have the first problems, I warned them that they would get an influx of similar cases.
and now, ppl are starting to have problems. what a suprise.
I one hundred percent agree with you that they should of attached the usb to the motherboard with a metal brace. that way it doesnt get disloged.
oh, btw, they did replace the device for me, eventually (1 month)

Thanks Guys, I feel alot better now, I can't afford to buy another one, as I said before I will contact i-mate and the place I bought it on Tuesday and let you all know of the outcome.
Cheers :lol:

USB terminal broken
My qtek 9000 had the same problem and when I turned it in the technician told me that it was my fault and that it hasn't happened before. He was NOT sure if the warranty was valid and he is going to contact me on Tuesday... Is this some kind of conspiracy??? He also urged me to pay 700euros if I wanted my device on the double... I am so frustrated. The joke of the day was his statement " How do I know that you didn't stick a pen or a nail in the USB and broke it off???" NICE ONE HUH!!!!

Hi achaeusz, please let me know what the technician says and I will let you know what I'm told.
Cheers
Love the pen in the usb port, "we all do that, its great fun" idiot. :lol:

Correction: I THOUGHT they replaced it... apparently as achaeusz said, we all stick pensils in the back of the Qtek to see what happens when lead touches the pins.
I am also thinking about sticking my finger in but I am having a lot of trouble since it won't fit. Darn whole is too small... I'll keep trying... see if I can electricute myself!
:roll:

We need to get some pictures of us all fingering and penning our Universals, after all we all do it, just for the fun of it, I also fist my muffler on my car.

get your hands on their repair list to get ur unit replaced!
I got that line about the pen, even though there were no pen marks.
The problem is that the mini usb plug is directly linked to the motherboard and when it falls off as it did with mine the entire motherboard gets damaged. Imate cant afford to replace every motherboard, thats the second most expensive part of the device.
Its a design flaw, and I’m sure Imate know about it.
If you are backed into a corner with imate, u could get a subpoena on their repair list which lists how many units come in with similar problems. That way you can prove that Imate know about the issue.
To add candy to that court action, you could then get a subpoena on how many "disloged usb" problems have arisen that have been replaced under warrently. That then proves that Imate acknowleges that it is vunerable.
They replaced mine under warrenty so if the sunpoena says otherwise then you know its fake and they face criminal action. I am willing to write a statement that states they replaced mine under warrenty.

Just a short note to say I am fully pissed, I still have my broken Jasjar at home and am waiting for imate to contact Kalk online where I bought the phone from and imate just don't seem to care, Kalk Online have been great with my enquiries but imate are not.
Here is the email I sent to Kalk Online and he forwarded it to imate... Got to love there service........
Dear Ken,
Warranty: I-mate Jasjar has a broken USB port.
As per our phone call, I contacted i-mate support on 1300558218 and at first terminated the call as I thought I had the wrong number when I heard it was Telstra, a different company to whom I was trying to call, after talking again to you Ken at Kalk Online and you advising me the number was correct for i-mate I phoned again and was told by the operator that they could not help me, I asked if this was i-mate support and the operator said “yes we fix phones but we can’t provide you with a proof of purchase, I then told him that I didn’t need a proof of purchase off him as I have the proof of purchase as I bought the phone……….. I asked the operator what should I do as my phone is broken and I was told to ring the above number, he told me to send it to Queensland and gave the address, I asked him should I ring Queensland to explain my problem with the phone and he told me no several times and just said send it, I said to the operator when will I get my phone back and he told me he doesn’t know about that and just to send it to QLD and the technicians will repair it and send it back.
This whole experience sounds so unprofessional and I am discussed that a company as big as i-mate would allow this behavior.
:twisted:

vondutch said:
MDA Pro reporting here:
It a warranty issue.
But I had no time to send it in, so I fixed it myself ^^.
http://gathering.tweakers.net/forum/list_message/25374369#25374369
http://gathering.tweakers.net/forum/list_message/25381663#25381663
Click to expand...
Click to collapse
"Het soldeervet is op"? Dude, you didn't really solder that thing on with flux and solid solder did you? Flux is corrosive to PCBs and parts, which is why you don't use it on electronics, electronics need rosin-core solder. For this sort of SMD components, 0.5-0.7 mm rosincore solder preferably, 1 at most.
Although if you did do that with flux and solid solder, my hat's off to you for making it look reasonably neat. Also, good luck on getting anything else repaired under warranty
P.S.: Have you seen the Service Manual for uni that's around now, complete with a step-by-step guide with photos of how to dismantle the Uni entirely? It also includes specs on the bits that they can repair rather than replace components -- pretty much every connector on the motherboard is allowed to be replaced rather than replacing the entire motherboard, however, I suspect that in a case like yours where a pad's lifted off they'd still be required to replace the entire mobo.

Hi Folks
My usb port fell into the device while trying to connect it
Good old 02 said it wasn't warranty, luckily I had insurance & had to make a claim
not good, any other 02 users beware!!
Funnily they only quoted me £149 to fix it???
but it was a 2 week turn around
:shock:
Gary T

Scouse said:
Hi Folks
My usb port fell into the device while trying to connect it
Good old 02 said it wasn't warranty, luckily I had insurance & had to make a claim
not good, any other 02 users beware!!
Funnily they only quoted me £149 to fix it???
but it was a 2 week turn around
:shock:
Gary T
Click to expand...
Click to collapse
Well, the USB port is a replaceable part on the motherboard, and also easily reached without complete disassembly, so even that's a bit steep. However, without examing the phone internals, there's no way to determine whether the USB connector took any of the pads off the motherboard with it, if it did, they'd have to replace the whole motherboard according to HTC policy. So if they quoted you that price without a full examination, it probably was something like "we MIGHT have to replace the motherboard, in about n % of these cases, so we charge appropriately between price of new motherboard and just connector".
Then again, motherboard replacement might just be that cheap. The screen is more expensive than the board and it's a fairly low labour replacement, plus they might partly subsidise it on newer machines like the uni, to avoid pissing people off too much.

Update on my broken USB port, I finally recieved my Jasjar back from the repair centre in QLD on Friday, 4 weeks since I reported it was broken, The telstra repair centre that fixes i-mates phones just sent the phone back unrepaired with a computer printout that was unreadable in the sence that it was from there system and was probaly redable by a technician only. From what I ca gather from the printout it says "not covered under warranty and to expensive repair to fix" Hows that!!!!!!
A problem that i-mate are aware of and they say it isn't warranty......
Any suggestion on what I should do now PLEASE.....

I emailed Kalk Online where I bought the phone and he checked with i-mate and this is what i-mate emailed back
"Unfortunately no… as the tracks on the PCB have been damaged this is considered to be a no warranty fault and consequently the repair cost needs to be bourn by the customer.
Regarding clarity of the diagnosis the report that I have sent you is directly from Telstra Mobile Service who are an authorized service centre for i-mate. The information detailed in this document is sufficient with respect to being a confirmed service statement.
Please do not hesitate to give me a call to discuss.
Regards,
GP
Gareth Phillips
Technology Services - Australasia
i-mate™"
PLEASE HAS ANYONE GOT ANY IDEA WHAT TO DO NOW??????

Buy an external battery charger? If it's not warranty and the pads have lifted it sounds like a tricky repair and may not even be possible.
Richard

Advice on exchanging faulty wizards from tmobile?

something has gone wrong with my earphone jack on my wizard. you can't hear sounds/music properly. its mostly distorted. I think its something with the hardware. so I just want advice from people who exchanged their devices.
1. is there a fee to pay for exchanging?
2. do you have to have insurance?
note: the problem wasn't my fault.

If you have the insurance there is a $80 fee.. Without the insurance I imagine they'll want you to send it off for warranty service.

If it's not water damaged or you dropped you phone, and it's still within 1 year from purchase date, call customer service (611) and request a warranty exchange.
It's free (ground shipping is free, pay more for faster shipping)
You don't need to have insurance.
They will send you a new (or refurbished) one. Most of the time, it's just the phone itself, no battery, no battery cover. You send your phone back in the same package they send you and apply prepaid shipping label on it and drop off at the post office within 10 days.

what if there is a physical damage like a scratch on the screen. will they charge me a fee even though that wasnt the problem i sent it for? and what about if they find minor dents from small drops, will they or might use that to prove that it was my fault for the earphone jack problem? thanks for all the help above. its really nice to have a community to support others. thanks a lot.
EDIT:
What are the odds that they will call you back and say it was my fault for the problem? sorry for all these questions, im just trying to avoid any large fees. im just hoping they wont think i did it.

lsnizzle said:
what if there is a physical damage like a scratch on the screen. will they charge me a fee even though that wasnt the problem i sent it for? and what about if they find minor dents from small drops, will they or might use that to prove that it was my fault for the earphone jack problem? thanks for all the help above. its really nice to have a community to support others. thanks a lot.
EDIT:
What are the odds that they will call you back and say it was my fault for the problem? sorry for all these questions, im just trying to avoid any large fees. im just hoping they wont think i did it.
Click to expand...
Click to collapse
I have done this 3 times , just call , scrarches are OK , cracks are not ok
, Just call 611 they will tell you everything , it will take 15-20 min , you will keep everything what you have , because they will send you only the phone nithing with it . once you send them yours that is it they will never call you back

From my experiences, if it's just a small scratch, small dent (from normal uses), it will be ok.

MDA Charge Slot Broken?

Hello everyone, I'm in need of guidance as to how to repair the charge slot in the T-Mobile MDA phone. I have no idea what has gone on, but the charge slot (bottom of the phone, slot for phone charger connector to charge) has came loose, to the point I can rotate it if I use a small clip. I cannot manage to properly connect the phone to the charger now, and it seems close to sliding out. Help?
Edit: The "slot" is a mini usb port slot.

Hi, Infinty M. My similar unit seems to be dead too but let me try to help you with your problem.
I have no experience yet in repairing a MDA but the mini USB port of a friend's Xda mini I did get to repair before. His problem was very much like yours - the soldering got loose already after serious usage. What I did was to replace instead the said problem with a new one as the old one already had some rust outside.

Thanks, I contacted a repair shop on the issue, and received a price estimate of 55-65 dollars to repair. Is this a price fair enough?

Infinity M said:
Thanks, I contacted a repair shop on the issue, and received a price estimate of 55-65 dollars to repair. Is this a price fair enough?
Click to expand...
Click to collapse
Somewhat steep for a 10 minute solder job on a four year old phone.....if you went to a local high school around your area of residence you might be able to have one of the technical/electrical teachers fix it....or maybe a technical college.....just an idea...

OnePlus 2 Water Damaged

My OnePlus 2 just 1 month old got damaged by water and service center is asking for 80% of the phone amount to get it fixed. As per them the motheboard needs to be replaced.
What I want to know from community:
Is there any way I can give it a try to make it fix as anyhow its dead so I am ready to perform any kind of experiment
Is there any one who wants to give it a try, I would be ready to pay if that works
Is there any one who wants to have this device for their research or R&D work in low cost?
Is there any one who just wants individual parts so I can have some amount to buy a new phone

Is it totally unresponsive?

Beagan said:
Is it totally unresponsive?
Click to expand...
Click to collapse
Yes its not responding at all.

If you are in India, what I would suggest is to buy accidental protection coverage which you can buy for 1200 Rs from amazon and then taking it to service after a week or two... Please go through their terms and conditions before purchasing the service.

you could put the phone without the backcover in a box full of rice, the rice will than suck out all the moisture still in the phone (takes a couple of days).
then hook up the charger and see what happens.
it helped me once with a nokia phone.

Strange!, I had it completely drenched in rain but still no problem whatsoever. May be you can try keeping it under the sun for sometime and see if that helps.

My redmi 2 sudden dead

My phone sudden dead, before it i buy new charger and use it for several times after it when the battery go to 20% my phone blink and i let it then after several days my phone sudden dead, but it still vibrated when i try to charger it and notification led is on but it become overheat, now when i put the battery it become overheat when i try to turn on it still vibrated but the lcd is blank i cant go to fastboot
Sorry for bad english

I already try another battery and it still same. I also try to turn on it and i wait after i feel booting has finished and i try to call but she said my number didnt active and still over heat

i had same issue....you gotta change phone's motherboard...if you are on your warranty its ok or better buy new phone

Which variant?
Redmi 2 ~ 1GB RAM & 8GB ROM
Redmi 2 Prime ~ 2GB RAM & 16GB ROM

Redmi 2 1GB/8GB sir , after i post this i try to turn on my phone but it wont vibrated more it only become overheat

On your issue which part that broken sir?

xchax said:
On your issue which part that broken sir?
Click to expand...
Click to collapse
i went to xiaomi service center they said they dont know why does it happen...i was lucky as it was on warranty....i was using phone normal...it was in my pocket when i felt heat...i took the battery out as soon as i felt heat...it vibrate and heats up like no limit...i guess there is nothing we can do

Thank for your notice sir. I only want to know what part that was broken and want try my best

Exact issue was faced by friend too.
He was using Redmi 2 (1GB)
He faced sudden heat in his pocket.
He tried to turn the light on.
But it wasn't turning on.
So he removed battery, tried with my phone's battery. But the issue wasn't fixed.
So he leaved the device for sometime.
After sometime.
There was some burning smell coming from phone.
And the place under camera was heating alot.
He went to service center. They demanded around ₹2000 saying that the device's motherboard is dead. (As the device wasn't in Warranty)
But he declined them.
After that, He got his device repaired from a shop outside.
Which costed him ₹700.
And till now, he's using his device, with No Issues.
--------------
• This issue was faced by many Redmi 2 (1GB) users.
• Earlier There were some reports also.
That in China, many users faced this issue.
So Xiaomi allowed them Free Service for their device in China.
• But in India and other Non-China places, there's no Free service. We gonna have to pay for it.

Same place where my phone got heat too.
Is your friend phone get a good motherboard? And the performance still same?

What is your friend say when he want go to outside shop? My phone is on a distributor warranty but the distributor is not good so i think i will try to repair it on outside shop but i scare it will take expensive cost

xchax said:
Same place where my phone got heat too.
Is your friend phone get a good motherboard? And the performance still same?
Click to expand...
Click to collapse
He didn't got his motherboard changed.
Only a part (called IC) was replaced.
AND yes, the performance was same.
No improvement/degradation.
xchax said:
What is your friend say when he want go to outside shop? My phone is on a distributor warranty but the distributor is not good so i think i will try to repair it on outside shop but i scare it will take expensive cost
Click to expand...
Click to collapse
Where do you live?
I guess, you live where Xiaomi don't sell it's products.. right?
As you purchased from a reseller.
I think.
Try it once at outside shop.
Ask them, the phone is not booting up.
Also, heating from back.
They will see it, and will tell you the charges and the part that will be replaced.
My friend asked the shopkeeper, that what they replaced?
The shopkeeper said, the main IC was burned up. So they have replaced it.
But bro, as you're repairing your phone from outside.
Please make sure that, the shop is trusted one.
As some of the shopkeeper in today's time, replace the original parts of our device with some old/duplicate parts.
So beware of that.

Yes you right, there is no xiaomi here i bought this from reseller, okay i will try to repair it in outside shop and tell the main ic is broken, thank u bro