Ordered a 16GB/2GB Moto G on 8/20. At that time, they were still showing as delayed shipping with an estimated delivery date of 9/8.
Went to check on my order last week. Still had not been built. For fun, I checked to see when a new one would ship, and to my surprise they showed being delivered on 9/4. Called Motorola about it and not one single rep had any idea what I was talking about nor what the status of my order was.
Today I get an email saying my original order never fully went through and they had to cancel it! They also said I had to wait 5 days before the credit would even be back on my card. I called and talked to a couple of reps, and none of them seemed to care.
Wow...Now I'm wondering about mine.
Ordered 8/26
CC has been charged (not Pending), Being assembled 8/27
Estimated Delivery Sep 3, 2015
No tracking # as of yet.
Order mine on the 8/23. It said back order as I was building my 16gb but still let me place my order. Next day got a email saying it was being made, couple hours later said it was done and about to be shipped. Then three days later I got a email saying it was a problem with shipping and that I can cancel my order and it wouldn't be here til the 9/8. Called and cancelled the same day I got the email then ten minutes off the phone got a email saying my phone was shipped and with tracking number. Got it on Monday........
slamor said:
Wow...Now I'm wondering about mine.
Ordered 8/26
CC has been charged (not Pending), Being assembled 8/27
Estimated Delivery Sep 3, 2015
No tracking # as of yet.
Click to expand...
Click to collapse
903tex said:
Order mine on the 8/23. It said back order as I was building my 16gb but still let me place my order. Next day got a email saying it was being made, couple hours later said it was done and about to be shipped. Then three days later I got a email saying it was a problem with shipping and that I can cancel my order and it wouldn't be here til the 9/8. Called and cancelled the same day I got the email then ten minutes off the phone got a email saying my phone was shipped and with tracking number. Got it on Monday........
Click to expand...
Click to collapse
I never even got a notification that it was built. It was stuck in "order approved"
Hmm I look the website and now it says if I order one today I can get it Saturday... Ugh Motorola your messing up with every phone launch. Funny thing is the 8gb is always In stock.
Finally its moving. I'm in order complete stage....Come On In Transit.
Mine was ordered on 8/26. Right away in status check it said Order complete. The expected delivery is 9/3. It has been stuck at order complete. I still have not received a tracking number. I chat with support every day, but they are no help. One told me a couple of days ago that the order had now been "exported" from their warehouse in Texas. Today I was told that it comes from China..so who knows!!
DPPat said:
Mine was ordered on 8/26. Right away in status check it said Order complete. The expected delivery is 9/3. It has been stuck at order complete. I still have not received a tracking number. I chat with support every day, but they are no help. One told me a couple of days ago that the order had now been "exported" from their warehouse in Texas. Today I was told that it comes from China..so who knows!!
Click to expand...
Click to collapse
It won't be from Texas. They closed their plant there when Google sold out to Lenovo in 2014. According to a relative I had working there, it was mostly Moto X's that were built there anyway. I think Lenovo means "build cheap " in Chinese if history is any indicator.
Just received notification that my Moto G is coming from SHENZHEN CN 518038
slamor said:
Just received notification that my Moto G is coming from SHENZHEN CN 518038
Click to expand...
Click to collapse
Yes that's where all the Motorola phones are made. The us plant in ft.worth closed down in 2014. So it shouldn't be long couple days more before you get it.
Talked to order admin this morning. I was told that there is a parts shortage and my phone had not left China yet. I told him that this was really very inconvenient and asked what was Motorola going to do to make it up to me. He said he will send me a Boom headset.
Online status still says "order completed" and expected delivery 9/3/2015. I have still not received an email with any sort of update. The call center folk seem really nice, but they do not seem to have any authority do anything. I think they are employed to just field calls and email Motorola with comments.
I carry on waiting......
Oh now I'm worried!
I just ordered mine on Friday the 4th, i forgot to check the ETA but now the site says that a new one's ETA would be the 16th.
but my current phone is just not working which is why i ordered a new one...
But this thread is worrying me..
Kobro said:
Oh now I'm worried!
I just ordered mine on Friday the 4th, i forgot to check the ETA but now the site says that a new one's ETA would be the 16th.
but my current phone is just not working which is why i ordered a new one...
But this thread is worrying me..
Click to expand...
Click to collapse
Same order and delivery date for my white 16gb...but now that I know they come from China it does make more sense. I've never understood why, but EVERYTHING takes forever to ship from China. You can order something from any other country and have it in 4 days...China always takes about 2 weeks, bare minimum. I've even waited over a month!!
Supply issues SEEM to be resolved, though, so I'm hoing mine is on time...especially since it's an emergency replacement for my old, now broken, phone.
hp420 said:
Same order and delivery date for my white 16gb...but now that I know they come from China it does make more sense. I've never understood why, but EVERYTHING takes forever to ship from China. You can order something from any other country and have it in 4 days...China always takes about 2 weeks, bare minimum. I've even waited over a month!!
Supply issues SEEM to be resolved, though, so I'm hoing mine is on time...especially since it's an emergency replacement for my old, now broken, phone.
Click to expand...
Click to collapse
That's the main reason I didn't pay for the extra warranty. Even if I required the emergency replacement they promise, it may tale weeks to get the replacement.
Razgriz said:
Ordered a 16GB/2GB Moto G on 8/20. At that time, they were still showing as delayed shipping with an estimated delivery date of 9/8.
Went to check on my order last week. Still had not been built. For fun, I checked to see when a new one would ship, and to my surprise they showed being delivered on 9/4. Called Motorola about it and not one single rep had any idea what I was talking about nor what the status of my order was.
Today I get an email saying my original order never fully went through and they had to cancel it! They also said I had to wait 5 days before the credit would even be back on my card. I called and talked to a couple of reps, and none of them seemed to care.
Click to expand...
Click to collapse
This is why you opt for faster shipping. It took mine 4 weeks to clear my bank account and be shipped.
No they are not running the tightest ship over there at the China facility. Pardon the pun... this has been my experience so far:
Ordered mine on 8/27 with a 9/4 delivery date. Fri 9/4 comes and nothing... I called and the order had not shipped, as if they made the phone and just forgot to ship it. I called customer service and they gave me several "very sorry"s in broken english and said it would go out immediately and emailed me the tracking #. The email said 9/11, but the Fedex tracking # indicates tomorrow 9/9, so I don't know what to think. Hopefully tomorrow.
*Point of my post is this- if you don't get an email from them w/subject "Your order has shipped", "3 We Sent It, Your Moto G - GSM Unlocked has left the building!" approx 3-4 days before your delivery date, call them up and check on it- it might just be lying around not shipped like mine was.
hp420 said:
Same order and delivery date for my white 16gb...but now that I know they come from China it does make more sense. I've never understood why, but EVERYTHING takes forever to ship from China. You can order something from any other country and have it in 4 days...China always takes about 2 weeks, bare minimum. I've even waited over a month!!
Supply issues SEEM to be resolved, though, so I'm hoing mine is on time...especially since it's an emergency replacement for my old, now broken, phone.
Click to expand...
Click to collapse
Actually got an email today saying "we sent it, it has left the building" or somesuch.
I will report on delivery.
Mines coming the 10th, ordered a week ago
Backorder issues seem to be resolved. Ordered my white 16gb Saturday afternoon (9/6). It was charged immediately, marked as being built within 3 hours, and it was just updated with tracking, and the tracking is marked as picked up (Weds morning, local time in Shenizen). Not bad....3 day turnaround for a custom assembled device is decent...now I hope shipping doesn't take forever!
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Mine was delivered about an hour ago.
Less than a week since I ordered it. very impressed.
Related
Hi
SupereTrader.co.uk are the only mail order outfit in the UK that I know of that claim to have stock of the Experia. Expansys & Clove have sold out.
I phoned supertrader on Friday to ensure that they had stock - was informed that they had plenty; I agreed with the bloke that if I bought there and then, and paid their £15.99 Saturday delivery charge (Royal Mail Special Delivery), they would ship it Friday for delivery today.
Anyway, they never bothered to post it. My suspicion is that they never did actually have the device in stock. They have taken the money from my account (including the £15.99) Saturday delivery charge.
I've emailed them to cancel the order - as far as I am concerned they failed to uphold their side of the bargain.
So... for others thinking about buying an Experia, avoid this crowd - its unlikely that they actually have stock.
I checked out their ratings on the price comparison sites - and they appeared to be reasonable... not from my experience. If they could not ship it for Saturday delivery, they should have told me, and I would not have bothered ordering.
Nigel
Let me tell you one thing superetrader is the best and I got my xperia 2 weeks ago from them and they delivered all the time mine was next day delivery and they delivered I always bought all my fones from them, and they never ever let me down it is the best supplier in the uk or world wise, be patient you cancelled to soon they have the black ones in stock, they just emailed saying they had the black ones but i am happy with my silver one from them,
I got mine from them
very efficent and helpful
next day delivery £507.99 not bad at all
highly recommended
I bought an Eten X500 from them many months ago , paid for Saturday delivery on Friday afternoon and had to take Monday morning off work cause they posted normal next working day service, never replied to my emails and i never got the promised call back from my phone calls
Hi
I suspect my story is the same as csw43's. Maybe it will arrive today, then I just have to get the excess £8 out of them for not sending it Saturday delivery as agreed, and wait until next weekend before I can get to the PO and collect it. They wont get my cancelation request until this morning so if they already posted it, I guess I will (eventually) recieve it.
We shall see.
Nigel
Does the website open?
Its getting redirected to a parked domain.
No such web site as supertrader.co.uk
The company is actually superetrader.co.uk
They mention to have +10 pcs of the xperia. Is this accurate?
Aye, spelt the name wrong - unfortunately, I cant change the title, have corrected the initial post. Phoned them this morning - they still claim to have stock.
Nigel
veletron said:
Aye, spelt the name wrong - unfortunately, I cant change the title, have corrected the initial post. Phoned them this morning - they still claim to have stock.
Nigel
Click to expand...
Click to collapse
Did you receive it?
Hi again!
I ordered the Dev Phone 1 the 16th of Dec through Google as a Google Developer. It still hasnt been shipped which kinda sucks, as I need it before the coming Friday :/
Anyone ordered theirs recently? Been trying to call them, but they are always closed (Leads me to believe they are not working these days)
I ordered mine on 26 dec. Fedex picked it up on 29 dec and right now its on the way. Have you tried emailing them? Some of their departments might be closed because of the holidays.
No worries: I have ordered mine from Germany on 11th (I think) and it came on 18th before midday ... shipment notification with UPS tracking number came same afternoon! ;-) Yours may be on the way as well.
I actually had to call them. The nice girl on the other line said the system must have "dropped" my order.
But she was able to sort it out and the device was shipped a day later. They even shipped it using the 2 Day Express thingy because I said I'd need to have it before christmas (someone brought it to germany for me) without any extra charges
I ordered on the 9th and received it on the 23rd. Terrible ordering/shipping system.
rb2k said:
I actually had to call them. The nice girl on the other line said the system must have "dropped" my order.
But she was able to sort it out and the device was shipped a day later. They even shipped it using the 2 Day Express thingy because I said I'd need to have it before christmas (someone brought it to germany for me) without any extra charges
Click to expand...
Click to collapse
may i ask what number you called? ive been looking for a number for them to ask them a few questions before i register and order the ADP1 and haven't had any luck finding one
Their ordering system is HORRID... but it gets it done. When I ordered it, it never reported that the order was in the system, or even valid. The only confirmation I was able to obtain was the receipt it generated when I initially completed the order, (I printed it, thankfully) after that, the website never once reported that I had a valid and active order. Their support side was also minimum, only very shortly replying that the order was still valid and that it would be shipping soon and providing a link to the confirmation number, after much some prod'ing. The irony is that the automated system only confirmed that the phone had shipped and provided the automated confirmation of the order, the day the phone actually arrived at it's destination!
Thankfully the phone arrived well packaged and ontime without problems, and in a fairly sturdy box that withstood some damage on the exterior but nothing on the interior!
Meeker
Hey all, this is for those who had a defect with their first Nexus 4, and had to call Play Support and request a new one.
When you call in, you place the order while on the phone, they e-mail you while on the phone. How many days between that and actually receiving a notice that Google is shipping it out?
I placed a replacement order 4 days ago and have heard nothing since..
Just curious, and also might help others that are curious, thanks!
Considering that 4 days ago was a weekend, and they won't ship anything on weekends + 2-3 Business days to process your order, you will probably get shipping details on the 6th or 7th (could be tomorrow.)
And I don't think the DC knows whether your order was for a replacement or not since you had to order the replacement from the play store, so it might get shuffled behind those that have place orders ahead of you.
I was going to process a replacement (RMA/Shipping Label email is sitting unread in my Inbox); but decided to wait to see if others are experiencing the problem first. To find out its a mass issue or just related to my device.
I placed an order for an RMA unit Thursday night after calling Google and having the RMA link emailed to me. I received an email the following morning with a notice that the replacement phone had shipped and a tracking number was provided. The UPS tracking page just displayed a yellow box that says "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated."
I just checked again and the yellow box with the above message is still there. I'm thinking that the tracking number should have updated information by Friday. Ideally, I'd like to have the new phone by then but at this rate I'll just be happy to have it by this time next week.
I ordered the replacement and received it 5 days later. Unluckily, I got a defected replacement and I have to called CSR again. Ordered 2nd replacement on Dec 2 and still waiting for taking number.
What email did you guys first get? The RMA email?
I placed one today and have only gotten an RMA email, nothing about a new phone being shipped...
They state it will be here 3-5 days, I leave the country saturday so I may be out of luck..
---------- Post added at 03:26 PM ---------- Previous post was at 03:23 PM ----------
sn0warmy said:
I placed an order for an RMA unit Thursday night after calling Google and having the RMA link emailed to me. I received an email the following morning with a notice that the replacement phone had shipped and a tracking number was provided. The UPS tracking page just displayed a yellow box that says "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated."
I just checked again and the yellow box with the above message is still there. I'm thinking that the tracking number should have updated information by Friday. Ideally, I'd like to have the new phone by then but at this rate I'll just be happy to have it by this time next week.
Click to expand...
Click to collapse
What shipping method did they use? Can you tell based on the tracking number
Ordered a replacement on Nov 28, 2012 4:20:48 PM PST
Received the RMA email.
Order confirmation email said Estimated Ship:Less than one week
No shippnig/tracking number email yet
ntt1409 said:
I ordered the replacement and received it 5 days later. Unluckily, I got a defected replacement and I have to called CSR again. Ordered 2nd replacement on Dec 2 and still waiting for taking number.
Click to expand...
Click to collapse
Unfortunately, I'm already expecting the RMA unit to be defective as well. The more I read the more it appears these phones all seem to have at least 1 thing wrong with them.
jmejiaa said:
What email did you guys first get? The RMA email?
I placed one today and have only gotten an RMA email, nothing about a new phone being shipped...
They state it will be here 3-5 days, I leave the country saturday so I may be out of luck..
Click to expand...
Click to collapse
Yeah, I'd be amazed if you receive the phone by Friday. I ordered my RMA unit last Thursday and don't even expect to receive it till next week.
sn0warmy said:
Unfortunately, I'm already expecting the RMA unit to be defective as well. The more I read the more it appears these phones all seem to have at least 1 thing wrong with them.
Yeah, I'd be amazed if you receive the phone by Friday. I ordered my RMA unit last Thursday and don't even expect to receive it till next week.
Click to expand...
Click to collapse
Oh well, I may have to keep both and sell the extra when I get back then.
I'm sure the speaker noise will be there in the replacement...
So where do they pull these replacement orders from? Do they have a stash of Nexus 4's solely just for replacements separate from the regular orders?
And what's the guarantee the replacement unit won't be of the same "batch" and have the same issues?
Just curious because my earpiece is buzzing and I'm not sure if I should bother exchanging or not... You also lose out on the screen protector and have to get a new one.
---------- Post added at 07:35 AM ---------- Previous post was at 07:33 AM ----------
jmejiaa said:
Oh well, I may have to keep both and sell the extra when I get back then.
I'm sure the speaker noise will be there in the replacement...
Click to expand...
Click to collapse
If you decide to keep both, will they add shipping and tax to the AUTH charge? Because if not, isn't this a sneaky way of getting a 2nd Nexus 4 for cheaper? Or likewise, a Nexus 4 way earlier than folks ordering normally?
Got mine in 5 days after ordering a replacement
Sent from my Nexus 4 using Tapatalk 2
Called on the 28th got confirmation on same day with all the links got shipping notification on the 30th, received it Tuesday the 4th very positive expirence.
also i sent a support thingy via the website didn't hear anything for 24hours so i just called and got everything instantly. so yeah if you need to RMA and want it fast just call and do it on the phone with the rep
called the night of 29th for RMA, got confirmation e-mail right away, but nothing since then....called google on 3rd and 4th dec, apparently it's still being processed...go figure. Not too happy right now.
zealtor said:
called the night of 29th for RMA, got confirmation e-mail right away, but nothing since then....called google on 3rd and 4th dec, apparently it's still being processed...go figure. Not too happy right now.
Click to expand...
Click to collapse
We are in the same boat.
Ordered the night of 28th, got RMA and order confirmation email. No shipping email yet. I would like to receive the replacement asap since I have to return the device in 21 days. On the other hand, there is a chance that the replacement might be from a newer batch so I don't mind waiting.
onthecouchagain said:
So where do they pull these replacement orders from? Do they have a stash of Nexus 4's solely just for replacements separate from the regular orders?
And what's the guarantee the replacement unit won't be of the same "batch" and have the same issues?
Just curious because my earpiece is buzzing and I'm not sure if I should bother exchanging or not... You also lose out on the screen protector and have to get a new one.
If you decide to keep both, will they add shipping and tax to the AUTH charge? Because if not, isn't this a sneaky way of getting a 2nd Nexus 4 for cheaper? Or likewise, a Nexus 4 way earlier than folks ordering normally?
Click to expand...
Click to collapse
Yes, they have a seperate stock for RMA's only. Which explains why they can be sent out right away.
There is no gaurantee that these replacements didn't come from the same batch at the defective units. In fact, more than likely they are the same batch. I remember when I RMA'd my Galaxy Nexus last year the rep told me that the RMA units are hand inspected to ensure there are no defects, which I believed at the time. But after all this N4 shipping craziness and lies I don't believe a word any of those people tell me.
As far as I'm aware they will only charge the "auth" amount in full if you fail to return the device. So for me the $349 charge will hit my card and I COULD turn around and sell the other phone if I wanted. However, I'm just going to send it back.
np231 said:
We are in the same boat.
Ordered the night of 28th, got RMA and order confirmation email. No shipping email yet. I would like to receive the replacement asap since I have to return the device in 21 days. On the other hand, there is a chance that the replacement might be from a newer batch so I don't mind waiting.
Click to expand...
Click to collapse
Yeah, this makes me nervous as well. I ordered on the 29th and received my tracking number on the 30th. However, the tracking status is still just the yellow box saying a shipping label has been created as of 12/5. I'm afraid that I won't get the phone until I have like 1 day to return the defective unit within the 21 day period.
Time will tell I suppose.
Another person on the same boat. Called on the 28th forgot to click the link to reordered till the 1st. Still haven't receive any tracking info.
Ordered replacement on 28th and got a shipping notice just after midnight of the 30th. No movement on the tracking number even though I got a useless My Choice notification that it was going to be delivered yesterday. Nothing arrived . Awaiting a reply from my CSR.
tysj said:
Ordered replacement on 28th and got a shipping notice just after midnight of the 30th. No movement on the tracking number even though I got a useless My Choice notification that it was going to be delivered yesterday. Nothing arrived . Awaiting a reply from my CSR.
Click to expand...
Click to collapse
Keep me posted. Looks like myself and others are in the same situation. Just about the same dates and everything.
Here's my complete experience with my first RMA...
I called them a few days after i received my N4 (i was a first batch buyer) and noticed on the back i had a crack and scratches, despite still having the back film on there, so i took the film off thinking that was scratched but it wasn't, it was the phone out of the box so i called Google on Wednesday before Thanksgiving, they couldn't match my imei so they sent it to a "higher up" and then i called again Monday because i had heard nothing and the CSR said the RMA was ready and i started the process on Monday afternoon! I got a shipping confirmation the next day at about 6 pm Tuesday, i clicked the tracking number and to my surprise, my phone was already in my state ready for delivery! I received the phone at about 7 pm Wednesday! Now my replacement had no scratches or anything, however, it had the fu**in deafening screeching sound when in a call so i called again this past Sunday and got another RMA set up...but this time i haven't gotten a shipping email yet, just a "ship within a week" notice! I don't mind it since i already have the device, but here's hoping it doesn't have the sound! If it does, ill milk the RMA until i get a device without that sound! Its unbearable! Anyways, that's my story!
Sent from my Google Nexus 4
OT
Hey Guys, This is gonna be a bit off topic, but don't take it wrong.. i am thinking about ordering this phone from germany (my friend does live here so he will order it then he will send it to me to slovakia),, but as i see this,, it's really not worth of it as i see dozens of problems with this phone,
So my question, IS it worth to get this phone with that so many problems?
11/29 - RMA order placed
11/30 - Confirmation email with UPS tracking number received. Email says that the phone will be delivered within 3-5 business days
11/30 - UPS Tracking page says, "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated."
12/5 - UPS tracking page still says the above with no additional tracking info
Today is the 4th business day since receiving the email with the tracking number so I figure that there should definitely be at least an origin scan on the UPS tracking page by now. Since there does not appear to be an update to the tracking progress I decided to make some calls and see if anyone could shed light on where my RMA unit is. I called UPS first. They told me that the label has been printed but the seller (Google) still hasn't given them the phone to ship out. This was precisely what I figured the case was because Google has just been so fantastic about shipping these N4's out.
Then I decided to call Google for some sort of an explanation (optimistic, I know). I talked to a CSR who gave me the same BS others have been getting who also have the tracking number with no tracking updates. He said this situation is "very strange and rare" then said he would forwarded my issue to a "shipping specialist" (yeah right) and told me he would email me back within the next 2 days (again, yeah right).
So here I am with absolutely no idea where my replacement phone is. I suppose I could be worse off though since I already have an N4 in my possession. But now I just want one that isn't defective out of the box.
For those who have RMA'ed their device, how long did it take Google to ship out a new one? Also, did you receive a confirmation email after you placed your order? I've contacted Google several times regarding the status of my order and they can't seem to find anything, even if I give them my order number. I have an authorized charge on my card and it shows up in my Google payments history, but doesn't show up in my order history. Should I be concerned?
I was in the same boat as you, I called and explained everything to them since it wasn't showing in my order history.
Anyways I gave him my order # and he eventually found it, said it was processing and that it would go out this week. It's there, you just can't see it for some reason.
As for how long to get it, no idea, they wouldn't change mine from free shipping to overnight so probably 1-3 days after it ships.
Thanks man. Every rep I talk to says that they don't see anything with my order number or my account. I guess I'll have to wait and see. Will be contacting them again come Monday or Tuesday if my status doesn't change
fatpeopleunite said:
Thanks man. Every rep I talk to says that they don't see anything with my order number or my account. I guess I'll have to wait and see. Will be contacting them again come Monday or Tuesday if my status doesn't change
Click to expand...
Click to collapse
Believe me when I say it took about 40 minutes on the phone with them (a lot of which I spent on hold and/or on mute) while they looked into stuff.
I chatted in yesterday to get a replacement. Before I ended the chat I had the email to order a replacement and ordered my replacement. My order said it was going to ship on Nov 3rd but actually shipped yesterday! I was shocked mine shipped the same day. It will be here Tuesday
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Neverendingxsin said:
Believe me when I say it took about 40 minutes on the phone with them (a lot of which I spent on hold and/or on mute) while they looked into stuff.
Click to expand...
Click to collapse
I was able to find my order, and it says pending. I clicked the link they sent me for the RMA and cancelled out of it instead of placing an order for a new one. Would you mind doing this to see if you see the same page? It still doesnt show up on my order history or email confirmation though. Did you happen to get any of those?
fatpeopleunite said:
I was able to find my order, and it says pending. I clicked the link they sent me for the RMA and cancelled out of it instead of placing an order for a new one. Would you mind doing this to see if you see the same page? It still doesnt show up on my order history or email confirmation though. Did you happen to get any of those?
Click to expand...
Click to collapse
I didn't get either one but the rep assured me that it was being processed and that i'd get an email when it ships out.
If I don't see anything come monday then i'll contact them again and ask for an update.
Neverendingxsin said:
I didn't get either one but the rep assured me that it was being processed and that i'd get an email when it ships out.
If I don't see anything come monday then i'll contact them again and ask for an update.
Click to expand...
Click to collapse
Thanks, I will do the same and update this thread. I'm glad I'm not the only one at least
I finally got an email from Google confirming my order. Order was made on Friday, 10/30. Google reps kept giving me the run around and could not find my order even after giving them my order number. Last rep I spoke to told me Google was having problems with sending out confirmation emails for replacement devices. At least I got some ease of mind
One question. Do they send out a replacement device and you ship them yours back in a prepaid box or vice versa?
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jrodsep said:
One question. Do they send out a replacement device and you ship them yours back in a prepaid box or vice versa?
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Would like to know this as well if anyone can offer insight.
I want to get a replacement unit but wanna compare it speaker wise to the one I currently have before I blindly send it back.
MoNsTeReNeRgY22 said:
Would like to know this as well if anyone can offer insight.
I want to get a replacement unit but wanna compare it speaker wise to the one I currently have before I blindly send it back.
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They do an advanced RMA, when the replacement device arrives you send the defective one back in the same box.
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Neverendingxsin said:
They do an advanced RMA, when the replacement device arrives you send the defective one back in the same box.
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Awesome thanks.
Gives me a chance to compare the 2 devices.
If you RMA through Google, do they send you another brand new device, or a refurb? Also, do they make you send back the charger and stuff that came with it, or just the phone?
I pre-ordered the new Samsung20 Ultra and was supposed to have it March 13th. I started receiving all the bonus items on that date, but no device. I started trying to call baout this on the 16th and was given at 3 different stories about where my order was, but never a real explanation as to why it was being delayed. New delivery dates promised, an email from someone at Samsung saying they showed a had already received it which was completely false so I had to call and argue about that as well. Finally 2 weeks later I get an email with a tracking number. I was supposed to get it yesterday. I check the tracking and find out that it is in town at the local center at 7am. So I am finally feeling some relief that I am going to receive my device. Nothing shows up. I track again this morning and find that it was returned to Samsung. Then I got 2 different stories, one from FedEx and one from Samsung. FedEx says that Samsung requested it be returned and Samsung says it shows that I refused delivery. I get 2 FedEx deliveries each day for my business and I accepted both of them yesterday personally and neither had the device. When I call Samsung they say they can't do anything and that I have to place a new order and wait another god know how long before i get the phone. I can tell you that I have had something similar like this happen with an Apple order and they took full responsibilty from the word go. They immediately arranged to overnight me a replacement and I had it in my son's hands the next day. So sorry Samsung, while I prefer your devices to Apple, your customer service stinks!
vitaatozee said:
I pre-ordered the new Samsung20 Ultra and was supposed to have it March 13th. I started receiving all the bonus items on that date, but no device. I started trying to call baout this on the 16th and was given at 3 different stories about where my order was, but never a real explanation as to why it was being delayed. New delivery dates promised, an email from someone at Samsung saying they showed a had already received it which was completely false so I had to call and argue about that as well. Finally 2 weeks later I get an email with a tracking number. I was supposed to get it yesterday. I check the tracking and find out that it is in town at the local center at 7am. So I am finally feeling some relief that I am going to receive my device. Nothing shows up. I track again this morning and find that it was returned to Samsung. Then I got 2 different stories, one from FedEx and one from Samsung. FedEx says that Samsung requested it be returned and Samsung says it shows that I refused delivery. I get 2 FedEx deliveries each day for my business and I accepted both of them yesterday personally and neither had the device. When I call Samsung they say they can't do anything and that I have to place a new order and wait another god know how long before i get the phone. I can tell you that I have had something similar like this happen with an Apple order and they took full responsibilty from the word go. They immediately arranged to overnight me a replacement and I had it in my son's hands the next day. So sorry Samsung, while I prefer your devices to Apple, your customer service stinks!
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If I'm you I'll cancel the order and get refund. And you'll get to keep the freebies that was shipped. Then go buy the phone if you really like it from retail shop.
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