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I didn't see anyone mention that they had received the dreaded letter documenting the changes to the Premier program on 4/1/11, so I took a picture of the one I just received.
I got mine today also, lucky for me I have been with Sprint for over 10 years so I have the gold status ... kinda a bummer for anybody that doesnt have 10 years or over the $$$ limit.
Yeah I got mine. Sort of sucks I loose the yearly upgrade now. I was with nextel since around 2002 but they don't seem to count that time. I switched to sprint shortly after they merged. Only at the 4 year mark now. Actually what year did they merge? It must have been before 2006?
Sent from my PC36100 using XDA App
Same here. I've been with Nextel for years and they say they won't count it.
Sent from my PC36100 using XDA App
mchlwvr614 said:
Yeah I got mine. Sort of sucks I loose the yearly upgrade now. I was with nextel since around 2002 but they don't seem to count that time. I switched to sprint shortly after they merged. Only at the 4 year mark now. Actually what year did they merge? It must have been before 2006?
Sent from my PC36100 using XDA App
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Same here.. With Nextel from like 2000 till the switch.. How can you check how long you've been with them?
Wait..what is this about? I am guessing its about the 10$ extra fee. Can you get out of contract because of this, then?
Well, at least we have the Echo.
Sent from my device.
So there is a benefit of having the unlimited everything plan as opposed to the everything data aside from landline calling. And to thing, I was going to switch plans.
Sent from my PC36100 using XDA App
I called sprint to see what my contract start date once I heard about the new Premier requirements. I knew I've been a customer for over ten years but they had my start date as May 2002. I questions them about it since I knew I've been a customer since early 2000. I ended up finding out that they changes my contract date when I applied a corporate discount back in May of 2002. For some reason in order to receive the discount they had to put me on the same billing cycle as my corporation which messed everything. I had the issue escalated and they were able to research and find my original contract in 2000. Wow something actually when my way! Anyway they have made comments on my file that will allow me to receive the Gold status because of my 10 year tenure. Very happy about this.
I feel bad for the people that had previous accounts with Nextel and are not eligible for the Gold status. I mean 10 years with one celluar carrier is a really long time. Especially when you consider that mainstream cellular phone use wasn't the norm much more than 10 years ago.
I'll have to make sure to follow up in April when the new policy becomes effective. Hopefully they'll stand by their word and give me the Gold Status that they promised me.
Woot, my 10 yrs is April 14th, just talked to confirmed with CS that I'll be golden...
Sorry for the pun...
ifly4vamerica said:
I got mine today also, lucky for me I have been with Sprint for over 10 years so I have the gold status ... kinda a bummer for anybody that doesnt have 10 years or over the $$$ limit.
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Got the same letter, been a customer for over 10 years as well, and agreed on the bummer part.
So the primary doesn't get a yearly upgrade? I got nine years.
Sent From My HTC Evo 4G On The Now Network From Sprint Using Tapatalk Pro!
Only 7 year customer for me :'(
I think all those affected should be writing the BBB and state's attorney's office. This is very indicative of a bait and switch. Please don't say this is a perk and is subject to changes. It's a perk that's used to sell the service/company, then the co does a switch in terms so the customer no longer qualifies. You were baited, and then terms were switched. I think with some pressure, sprint will honor this for one more annual upgrade.
gpz1100 said:
I think all those affected should be writing the BBB and state's attorney's office. This is very indicative of a bait and switch. Please don't say this is a perk and is subject to changes. It's a perk that's used to sell the service/company, then the co does a switch in terms so the customer no longer qualifies. You were baited, and then terms were switched. I think with some pressure, sprint will honor this for one more annual upgrade.
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one of the sprint reps here said if you call into retentions u get it back for this one time.
i wanna know where the gold at.
i got the gold letter. i signed up for sero a few years ago. i'm still using the touch pro (lulz), and i'm only paying $28/month after tax.
you must not need to have 10 years of consecutive service, because i was with verizon for quite a while before coming back with sero.
thenags said:
Same here.. With Nextel from like 2000 till the switch.. How can you check how long you've been with them?
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I think I saw it when I logged into my account online. I am going to call and complain tonight. I will post my outcome.
Sent from my PC36100 using XDA App
April fools? (EOM)
I'm hoping this is one bad joke.
got the letter today. after reading through these forums and ways to end my sprint contract, one of the two listed that a change in plan terms by the company is one condition that will allow waiving of termination fees. do you guys think this would be a "change in contract" with sprint, or considered a "perk" as said above?
kjfrost091 said:
got the letter today. after reading through these forums and ways to end my sprint contract, one of the two listed that a change in plan terms by the company is one condition that will allow waiving of termination fees. do you guys think this would be a "change in contract" with sprint, or considered a "perk" as said above?
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Yeah, that's one way, the other way is to force roam, then wait a few months for them to cancel you, hopefully with ETFs.
I'd actually like to jump sprint at this point...their 3g is suckass lately. Lucky to get 200 down anymore in Idaho; 4G is barely 1 down, when you have signal (we have clear locally, and it gets 5 down)...Sprint is horrible. I wanna go back to att or tmo. ;(
We switched to sprint because they were cheapest/had discounts/yearly perks, but the discounts dropped to 2 lines and now the yearly upgrades are gone, so there's no point to stay with sprint anymore.
ESPECIALLY since ATT just introduced ANY MOBILE UNLIMITED today!
so in grand rapids michigan we have 3 towers down right now. been down for 4 weeks with no eta. everyone i know is having huge network & radio issues. it was soo bad sprint sent me a free airave and payed my next months bill. BUT aside from my home with the airave i get horrid service now anywhere else in my area.
i was at t-mobile the other night and a ton of people are leaving sprint because of this. t-mobile told me they fix their towers in 48hrs, not 4+ weeks. so my question is, is this grounds for me getting out of sprint for free? i mean im paying for a service that is not working, if anything this is sprint's fault for not fixing the issues. i used to have a perfect signal. i feel like im being sorta ripped off right now in a way.
bottom line is i need my phone for work and i cannot stand all calls going to voicemail, 45 seconds to connect to call someone. not being able to send texts...etc. as i said this affects me, my wife's line and all of my co-workers.
getting VERY annoying!
It sounds like an issue Sprint is aware of, and if they cannot provide you the service you are paying for, they should let you go without assessing the ETF. Just be nice and you will get further than if you call hollering at them.
rugedraw said:
It sounds like an issue Sprint is aware of, and if they cannot provide you the service you are paying for, they should let you go without assessing the ETF. Just be nice and you will get further than if you call hollering at them.
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ive called several times and they are aware but can give no explanation as to why it's taking soo long or a eta fix. i agree that the eft should be waived right now. i may call later this week.
What's the zip code?
Sent from my spaceship!
Grand Rapids is down due to adding capacity to the tower. ETA is mid March.
Sent from my spaceship!
DirtyShroomz said:
Grand Rapids is down due to adding capacity to the tower. ETA is mid March.
Sent from my spaceship!
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see advanced tech told me 2-3 towers down and it's been like this for 4 weeks now. again you work for sprint, if i need my cell service can i get out with no eft?
fixxxer2008 said:
see advanced tech told me 2-3 towers down and it's been like this for 4 weeks now. again you work for sprint, if i need my cell service can i get out with no eft?
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It can be waived due to towers being down but will require approval.
Sent from my spaceship!
I was in the same position except with tmobile a few months ago. You have to continue calling them everyday and keep complaining. It may take a week or two, but if you call everyday at least once or twice a day and complain they should let you out.
However, I don't think this is an automatic given for an etf b.c i think somewhere in the contract it talks about towers going down etc.
But keep calling and sooner or later they will let you out.
I"m no lawyer, and I imagine it would get resolved before it got to this. But if they actually tried to charge you an ETF for a service that isn't working, and you decided to fight it in court (small claims), I think you'd have a pretty good shot. No matter what the contract says, forcing you to pay for a service that they aren't providing probably wouldn't stand up.
As others have said though, I imagine if you're persistent, they'll let you out.
be careful what you wish for..
I heard Grand Rapids is a test site for some new technology exclusive to Sprint; 25mb+ down.
nebenezer said:
be careful what you wish for..
I heard Grand Rapids is a test site for some new technology exclusive to Sprint; 25mb+ down.
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i figured that's why it's taking soo damn long to fix. i was going to leave sprint but with the evo3d & nexus s coming i may hang around. plus the fact i do not like t-mobiles policy on creating a contract. if you do not have prefect credit you are on a month to month basis with them.
looks like sprint bumped my lines upgrade eligibility as well. i can use it as of 11/1/10. so ill sit on this until one of the new phones comes out.
Earlier in the year I called sprint to complain about the switch of there premier program. I was told then that since I wouldn't be eligible till September I should wait till closer to then so they could give me my override. Well,I just called and the representative informed me that sprint only handed out overrides during June and july. So for all those who like me was looking forward to some android greatness this fall, better luck next year!
They won't "reset" your account? Because they told me when I returned my EVO 3D they would reset my account again when I was ready for a new phone since I returned within 30 days
Sent from my PC36100 using XDA Premium App
I assure you that Sprint will not try to stop you from buying any Android phones, this fall or ever.
Sent from my Nexus S 4G using Tapatalk
Trunks1030 said:
Earlier in the year I called sprint to complain about the switch of there premier program. I was told then that since I wouldn't be eligible till September I should wait till closer to then so they could give me my override. Well,I just called and the representative informed me that sprint only handed out overrides during June and july. So for all those who like me was looking forward to some android greatness this fall, better luck next year!
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I think you have a limited amount of time before you accept the "material adverse change" to your contract by default. The change being no more yearly upgrades. Two months sounds right, the reset is kinda like a retention offer so you won't cancel. You could have canceled without etf I think.
Sent from my PC36100 using XDA App
Trunks1030 said:
Earlier in the year I called sprint to complain about the switch of there premier program. I was told then that since I wouldn't be eligible till September I should wait till closer to then so they could give me my override. Well,I just called and the representative informed me that sprint only handed out overrides during June and july. So for all those who like me was looking forward to some android greatness this fall, better luck next year!
Click to expand...
Click to collapse
Sounds to me like you talked to the wrong person. The last thing Sprint wants is a loss of another customer, you could pretty much get just about anything you want, only if it's reasonable.. I'm not saying they will give you a new phone every other month but if it was me & I was in your shoes I'd call back and talk to the person that actually "can" make things happen as opposed to some rep steaming through phone calls so she can go home. My 2cents...
robertsaurus said:
I think you have a limited amount of time before you accept the "material adverse change" to your contract by default. The change being no more yearly upgrades. Two months sounds right, the reset is kinda like a retention offer so you won't cancel. You could have canceled without etf I think.
Sent from my PC36100 using XDA App
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That's a perk not part of the contract.
Sent from my Nexus S 4G using XDA Premium App
DirtyShroomz said:
That's a perk not part of the contract.
Sent from my Nexus S 4G using XDA Premium App
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It's not a perk if its used as a selling point. Sprint used the yearly upgrade as a selling point untill the day before the change happened. ANYONE WHO PURCHASED B4 THE CHANGE DATE SHOULD BE ENTITLED TO A OVERRIDE NO QUESTIONS ASKED. Other carriers like att and verizon grandfather existing customers in so this type of stuff does not happen. Also now sprint is charge extra after sep 9th and its for every customer. Sprint must hate existing customers!!!!!! that would be the only explanation for this....
flight01 said:
It's not a perk if its used as a selling point. Sprint used the yearly upgrade as a selling point untill the day before the change happened. ANYONE WHO PURCHASED B4 THE CHANGE DATE SHOULD BE ENTITLED TO A OVERRIDE NO QUESTIONS ASKED. Other carriers like att and verizon grandfather existing customers in so this type of stuff does not happen. Also now sprint is charge extra after sep 9th and its for every customer. Sprint must hate existing customers!!!!!! that would be the only explanation for this....
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Wow... Really?
Sent from my Nexus S 4G using XDA Premium App
flight01 said:
It's not a perk if its used as a selling point. Sprint used the yearly upgrade as a selling point untill the day before the change happened. ANYONE WHO PURCHASED B4 THE CHANGE DATE SHOULD BE ENTITLED TO A OVERRIDE NO QUESTIONS ASKED. Other carriers like att and verizon grandfather existing customers in so this type of stuff does not happen. Also now sprint is charge extra after sep 9th and its for every customer. Sprint must hate existing customers!!!!!! that would be the only explanation for this....
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Click to collapse
Caps lock used, point invalidated.
And to answer your questions: No, no, and no.
flight01 said:
It's not a perk if its used as a selling point. Sprint used the yearly upgrade as a selling point untill the day before the change happened. ANYONE WHO PURCHASED B4 THE CHANGE DATE SHOULD BE ENTITLED TO A OVERRIDE NO QUESTIONS ASKED. Other carriers like att and verizon grandfather existing customers in so this type of stuff does not happen. Also now sprint is charge extra after sep 9th and its for every customer. Sprint must hate existing customers!!!!!! that would be the only explanation for this....
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Click to collapse
Here we go again...
PS: It is a perk. We already had this debate before. It does not qualify you to get out ETF-free.
spider2346 said:
Sounds to me like you talked to the wrong person. The last thing Sprint wants is a loss of another customer, you could pretty much get just about anything you want, only if it's reasonable.. I'm not saying they will give you a new phone every other month but if it was me & I was in your shoes I'd call back and talk to the person that actually "can" make things happen as opposed to some rep steaming through phone calls so she can go home. My 2cents...
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I agree. Especially since Verizon came out with the iphone...I know tons of people that switched over. Sprint does NOT want to lose any more customers. Try calling again. Good luck.
I called in July to see if they'd give me one of those "one time only" upgrade overrides. They told me that they couldn't but what they did do was let me buy an upgrade on one of the lines on my account. It cost me 75.00 but I was able to finally throw my son's crappy Intercept in the garbage and get him a Slide (I tried talking him into the 3d but he's 14 and insisted on a keyboard).
It wasn't the solution that I was hoping for but it was better than nothing.
Trunks1030 said:
Earlier in the year I called sprint to complain about the switch of there premier program. I was told then that since I wouldn't be eligible till September I should wait till closer to then so they could give me my override. Well,I just called and the representative informed me that sprint only handed out overrides during June and july. So for all those who like me was looking forward to some android greatness this fall, better luck next year!
Click to expand...
Click to collapse
trindy said:
I called in July to see if they'd give me one of those "one time only" upgrade overrides. They told me that they couldn't but what they did do was let me buy an upgrade on one of the lines on my account. It cost me 75.00 but I was able to finally throw my son's crappy Intercept in the garbage and get him a Slide (I tried talking him into the 3d but he's 14 and insisted on a keyboard).
It wasn't the solution that I was hoping for but it was better than nothing.
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I called in early June (bought Evo August 2010) and asked for the upgrade. The rep told me to call back in late July (closer to the 1yr mark) and they would override my upgrade. I did that, and this representative told me that they were no longer offering the deal, that it ended in July. I told him that this made me mad because the yearly upgrade was the *only* reason I switched to sprint (this is partially true). He insisted that there was nothing he could do, so I hung up and went to play basketball.
When I finished, I had a voicemail waiting for me from the same rep, telling me that he went ahead and gave me the upgrade as a "one-time courtesy"
You just gotta get lucky with a nice representative.
I can tell you guys no overrides are being done right now, not even buy ups for $75 or less. Again, too many people took advantage.
Sent from my Nexus S 4G using xda premium
Itching for a new Sprint handset, but your upgrade date is still a ways off? You might be in luck, as a newly-leaked Sprint document has shown that the carrier is offering some customers an early upgrade. According to the doc sent to SprintFeed, there's a silent promotion running now through December 31st that'll allow some Premier customers to upgrade early to any CDMA handset in the Now Network's lineup, including the iPhone. The deal is said to be only available at corporate-owned stores, and before earning the upgrade you'll need to have your account reviewed by a sales representative for specific promo codes.
Sounds like a pretty good deal to me, especially considering that Sprint Premier is going the way of the dinosaur and most of the benefits of program are ending once the year is up. If you'd like to see if you're eligible for an early upgrade, mosey on down to your local (corporate!) Sprint store and ask your friendly rep to look into the promo. Just don't forget to come back and let us know how it went when you're done, k?
Source:http://www.phonedog.com/2011/12/22/sprint-offering-early-upgrades-to-some-customers/
I don't know why anyone would re-up their contract at this point. Wait until the LTE phones start coming out, and then re-up.
MakeMeFibonacci said:
I don't know why anyone would re-up their contract at this point. Wait until the LTE phones start coming out, and then re-up.
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Exactly, no point in buying a phone now, then being stuck in a contract when LTE comes out
MakeMeFibonacci said:
I don't know why anyone would re-up their contract at this point. Wait until the LTE phones start coming out, and then re-up.
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Unless they want to get you into a new phone now, then you'll have to pay more for the new phone that comes out next year that you should have waited for, but can't pass up. Sprint knows how your mind works.
Stop posting this people it is false rumor many people have tried today and no luck. Unless your due for an upgrade in the next two weeks
Sent from my SPH-D710 using Tapatalk
Fataldesain said:
Stop posting this people it is false rumor many people have tried today and no luck. Unless your due for an upgrade in the next two weeks
Sent from my SPH-D710 using Tapatalk
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Not totally true. I went to the Sprint Store today. I have 3 lines on my plan. Two of them are due to upgrade in March. The 3rd line is due in October 2012. They offered me an upgrade on the Oct. phone because it is the primary line. Don't know if I will cash in, but the offer seems legit. I have been a customer for over 10 years. Maybe that is a reason.
Fataldesain said:
Stop posting this people it is false rumor many people have tried today and no luck. Unless your due for an upgrade in the next two weeks
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Not true! I'm on a family plan with 4 other phones and I was able to upgrade my dad's phone today even though his upgrade isnt coming until next august. They gave us the early upgrade because we are premier members and he is the primary line. The sprint rep told me they just heard about the deal yesterday, and it does indeed go until the 31st.
I can confirm this is real. But the stores i called and went to are all asking for you to either upgrade your plan or buy accessories to do it.
Anyone else running into this?
It's pretty standard to renew your plan whenever you do an upgrade
HipKat said:
It's pretty standard to renew your plan whenever you do an upgrade
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No not renew but upgrade. curently have $129 and they wanted me to upgrade the plan to $149 plan.
Well got some crazy news!!!! i took advantage of the early upgrade and found a store that did not make me upgrade my plan or buy accessories. I think its a store by store discretion type deal with making customers buy accessories and upgrade plans. Also they bought 2 of my evo's for $100 each and all rebates were instant for the phones i got. Sooo i spent A little under $300 and got a 16g iphone 4s for my girl and got the epic touch for me. All and all a great deal and i'm very happy with my new phone
But i'm a little sad to be leaving the evo 4g section of XDA. Gonna take a break from rooting and enjoy stock for a min then be back flashing and learning the epic touch!! Good bye all my evo compadres
Spoke to a Verizon rep randomly today because I was about 10 seconds away from getting out of my EDGE plan and have a competitor buy me out of a contract. I am patient but for the love of god give me something Verizon. This is ridiculous.
Anyway, long story short I happen to get myself a fanatic today. He had a lot more information than any other rep I have spoken to and I have had my fair share of run ins with these clowns. I figured I would give some love back to my community.
I took it for what it was........ Hopefully its true. Sorry for the poor quality, it does the trick though.
:highfive:
Chat reps know nothing. No matter how convincing they may appear to be.
Sent from my Nexus 6 using XDA Free mobile app
I can assure you the N6 was not supposed to launch today for VZW.
thepiombino said:
I can assure you the N6 was not supposed to launch today for VZW.
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And how exactly is this? Lol. We both know the same thing. My title states supposed in some lovely quotation marks so I am not entirely sure where I came off as serious in here lol. All I am saying is that I got a lot more information then I ever have before..... So I shared it.
I have no I idea WTF you're trying to say here.
thepiombino said:
I have no I idea WTF you're trying to say here.
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Not sure how you can assure me that it was not supposed to come out today when we both have no information on it lol. That's all I was trying to say............. It clearly did not come out today, maybe we are getting closer... Maybe not. Take the images for what they are my friend. That's all.
kidruk said:
Not sure how you can assure me that it was not supposed to come out today when we both have no information on it lol. That's all I was trying to say............. It clearly did not come out today, maybe we are getting closer... Maybe not. Take the images for what they are my friend. That's all.
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Oh, I see. I can assure you because I work for the company.
thepiombino said:
Oh, I see. I can assure you because I work for the company.
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Click to collapse
Oh ok. I am about to give up on the nexus 6 with Verizon man.
If I remember correctly edge is not a contract so you don't have a termination fee, just a payment fee. And from what I heard from T-Mobile, they will only buy out your contract/pay termination fee. They will not pay your edge installment balance off. Just fyi if you did want to eventually leave Verizon while you have Edge installments.
kidruk said:
Oh ok. I am about to give up on the nexus 6 with Verizon man.
Click to expand...
Click to collapse
I hear you. I got tired of waiting and purchased from Moto directly, took advantage of their no-interest payments. Sold my G3 to offset some of the costs.
Deekayy said:
If I remember correctly edge is not a contract so you don't have a termination fee, just a payment fee. And from what I heard from T-Mobile, they will only buy out your contract/pay termination fee. They will not pay your edge installment balance off. Just fyi if you did want to eventually leave Verizon while you have Edge installments.
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Click to collapse
That's right. What I was going to do was pay 75% of my phone off and get started in a contract so another company can buy me out that way.
kidruk said:
That's right. What I was going to do was pay 75% of my phone off and get started in a contract so another company can buy me out that way.
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Click to collapse
That's early edge, meaning that you're recycling into another edge installment. you have to completely pay off your phone if you wanted to leave the service. it looks like what you're trying to do has a slim chance of seeing a glimmer of light lol. all in all, if you do it this way, pay the full amount of the phone you have and sell it at ebay/swappa/cl price. not sure what phone you have but i'm sure you'll be losing a few hundred bucks. sorry buddy, that's the trick of edge, they got you.
kidruk said:
Spoke to a Verizon rep randomly today because I was about 10 seconds away from getting out of my EDGE plan and have a competitor buy me out of a contract. I am patient but for the love of god give me something Verizon. This is ridiculous.
Anyway, long story short I happen to get myself a fanatic today. He had a lot more information than any other rep I have spoken to and I have had my fair share of run ins with these clowns. I figured I would give some love back to my community.
I took it for what it was........ Hopefully its true. Sorry for the poor quality, it does the trick though.
:highfive:
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Lol at that third picture, I'm not entirely convinced you know what "off the record" means.
You can switch over to a 2 year contract. I just went through this with Verizon.
EvanVanVan said:
Lol at that third picture, I'm not entirely convinced you know what "off the record" means.
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Lmaoooo... I tried to make it sound as off the record as it can possibly be. I'm sure all those conversations are monitored.
mysterysauce said:
You can switch over to a 2 year contract. I just went through this with Verizon.
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That's good to know that you can switch over. That also means you just forked over hundreds of dollars (to pay off 75% for a device) to verizon AND bought a new phone under a 2 year agreement plus activation fee. But if you started edge when it first came out, then there's no problem about that since you've been already paying that for that period of time.
Or, are you planning to switch to a different carrier for them to pay ETF?
Deekayy said:
That's good to know that you can switch over. That also means you just forked over hundreds of dollars (to pay off 75% for a device) to verizon AND bought a new phone under a 2 year agreement plus activation fee. But if you started edge when it first came out, then there's no problem about that since you've been already paying that for that period of time.
Or, are you planning to switch to a different carrier for them to pay ETF?
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I'm doing the 2yr contract. Getting the moto x since its free right now with the headphones. With all the fees I'm paying about 90 dollars. Than I'm going to sell them on ebay. To help with the cost of the nexus 6.
Thought I'd mention that on the official Verizon forums I found a post from mid December where a person claimed to have been told January 2nd by a support rep. That gives me hope that it truly will be released eventually.
Sent from my HTC6525LVW using Tapatalk
VZ extended their exchange period for the holidays until 1/15. I GUARENTEE they won't release it during that time period. Look for it no earlier than 1/16.
I switched the family over to Verizon yesterday and ended up using a iphone 5S IMEI to get my number to activate before popping it in my CW Nexus 6. The rep that was doing the activations said that he has played with a Verizon Nexus 6 during his training. He asked me how I liked it. I did ask him when it would release and he said he wasnt sure, just that the phone was undergoing testing and should release soon.
Only gripe would be that I cant do Data while On a phone call. Was used to this when I was on AT&T and came in handy while on Conf calls and such.