Sudden Battery Drop - Galaxy Note 4 Q&A, Help & Troubleshooting

Lately, I've been having sudden battery drops. Like today I was just scrolling through my phone like usual when I notice my phone was at 21%. A few minutes later, I check my phone to open an app and I drop down to 7% all of a sudden. Right when I'm about to go charge it, it dies. All this in under 5 minutes with that last drop in less then a minute. Is there a way to fix this?
I just noticed there's also a blue blinking light after it dies. When I connect it to charge, it starts at more than 15% but when I try turning it on it starts, dies and shows that it has no charge just to start at the same percentage it showed when I connected it at first.

I have the same problem too. I asked here awhile ago about it and people said it was battery calibration problems. They said just to take out the battery, wait a few moments, and then put it back in. But now it keeps happening. I don't know if it's a faulty battery (it's not bloated or anything) or the software. You should try a different battery (and I might too)

JonL21 said:
I have the same problem too. I asked here awhile ago about it and people said it was battery calibration problems. They said just to take out the battery, wait a few moments, and then put it back in. But now it keeps happening. I don't know if it's a faulty battery (it's not bloated or anything) or the software. You should try a different battery (and I might too)
Click to expand...
Click to collapse
Yea luckily my dad bought the same phone so I'll try to get the battery for a day and see if its my battery or phone.

Save me!!
Hey, thanks for your post. I have the same exact issue. Everytime I connect it to charge it, when it has low batt, it shuts down. In appearance it's OK, not bloated. The problem is the auto-shutdown when I connect it and the huge battery drops or fast drains. Have you solved this issue by changing the battery?
If you did, would you tell me how the OEM packaging is? Here in Argentina I have to pay usd$20 for one I am certain is fake or usd$50 for another one.. which I guess is the same fake, but if you could help me with the packaging or some detail, I'll be able to check the real one
Thanks in advance!

Help!
I have same issue on my Note 4 for a last few months. And it's just getting worse.
Today it dropped from 48% to 5% and turned off.
I even took it to Samsung service and they told me that everything is OK with phone and that I have to change charging equpment.
I did that and it didn't help. It's happening again.
I hope somebody knows how to fix this, it drives me crazy when I can't rely on my phone.
Tnx
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Cromeister said:
I have same issue on my Note 4 for a last few months. And it's just getting worse.
Today it dropped from 48% to 5% and turned off.
I even took it to Samsung service and they told me that everything is OK with phone and that I have to change charging equpment.
I did that and it didn't help. It's happening again.
I hope somebody knows how to fix this, it drives me crazy when I can't rely on my phone.
Tnx
Click to expand...
Click to collapse
My safest guess would be that your battery is now faulty and the only solution is to buy a new battery. In my case, I have 2 batteries (both original batteries from Samsung), and I have noticed that with one battery (an older one), my phone will automatically shutdown around 20% (displaying the same behavior as yours) while the other battery (a newer unit) displays no such problem.
Otherwise, you can always endure for another 2 months, the next Galaxy Note (don't know whether it will be call Note 6 or Note 7) is rumored to be out in mid-August (based on what I have read online)

huy_lonewolf said:
My safest guess would be that your battery is now faulty and the only solution is to buy a new battery. In my case, I have 2 batteries (both original batteries from Samsung), and I have noticed that with one battery (an older one), my phone will automatically shutdown around 20% (displaying the same behavior as yours) while the other battery (a newer unit) displays no such problem.
Otherwise, you can always endure for another 2 months, the next Galaxy Note (don't know whether it will be call Note 6 or Note 7) is rumored to be out in mid-August (based on what I have read online)
Click to expand...
Click to collapse
I am not sure if I want to buy next Note. I am really not satisfied with Note 4 build quality. I have problems with signal, screen is scratched a lot even though I am using S view cover (like there is something wrong with Gorrila Glass 3), and now battery issues one year after I bought it. I didn't expect so many problems from Note series. But I also don't know what to buy next?

Cromeister said:
I am not sure if I want to buy next Note. I am really not satisfied with Note 4 build quality. I have problems with signal, screen is scratched a lot even though I am using S view cover (like there is something wrong with Gorrila Glass 3), and now battery issues one year after I bought it. I didn't expect so many problems from Note series. But I also don't know what to buy next?
Click to expand...
Click to collapse
2016 is actually a great year for smartphones, we have a lot of great options this year regardless of budget. Personally, I am very excited about the following 3 phones that are coming really soon: OnePlus 3, ASUS Zenfone Deluxe and ZTE Axon 7 (all of them will come with a snapdragon 820 and 6 GB of RAM!!!).

Related

Bad battery?

Today I went to use the GPS on my phone and it lasted about 2 min battery still showed at 60% but phone just keeps turning off. When you turn it back on sometimes it shows 50-60% sometimes 1-2% I turned my phone off and let it charge for 4 hours same thing after just a few min on GPS and I can't take a picture with flash at all when it is acting up. The only reason I'm not sure if the battery is the problem is issue looks to be hit and miss right now my phone is taking pictures with flash just fine on battery but I'm not sure how long it will last. My battery is over a year old so I feel that it may be the problem. Has anyone had this problem I don't want to get a new battery just to find out something else is wrong with the phone.
Let me guess:
Two possibilities.
A) gps cable is not plugged correctly so that it might cause an electric jam with other components?
B) a heavy rom sided crash when turning on the gps?
Sent from my Black Ice'd Glacier using XDA App
fosunite said:
Let me guess:
Two possibilities.
A) gps cable is not plugged correctly so that it might cause an electric jam with other components?
B) a heavy rom sided crash when turning on the gps?
Sent from my Black Ice'd Glacier using XDA App
Click to expand...
Click to collapse
Well it is not just the GPS but I have not checked the cable. I'm not in a place that I can feel ok taking the phone apart. The phone turns off when using the camera flash sometimes so I'm 98% sure it is just the battery that has gone bad. I'm waiting for my new battery in the mail and will update. As of right now I can use the phone and GPS but I can't expect to get more then 5min out of it. I was just shocked at how it stopped working overnight.
Well you can try out with the new battery. It is at least safer than opening the phone. Let s put the openphone stuff into the worst case.
Sent from my Black Ice'd Glacier using XDA App
OK so I got my new batteries in from HERE and everything is working right again. The new batteries are both 1700mah and the battery dock/usb charger is great. I still need to cycle both batteries a few times but so far under super load (gps,4g,games,wifi,flashlight, camera all at once for 30+ min) I have not put more then a 30% drain on them.
On the the next question I do feel that my stock battery should have lasted me longer (lasted less then 6 months). That and my problems started out of the blue with no real warning or loss of charge time. I was doing some reading about Lithium-Ion batteries and I'm now sure my nonstop ROM flashing and some of the "safe" overcharge tweaks caused this problem. After every ROM flash I would calibrate my battery by charging over night deleting the bin and then letting the phone die to the point I could not get it to turn on. Come to find out this is VERY BAD for Lithium-Ion batteries. The next thing i did was use the overcharge again VERY BAD because it can lead to build up inside the battery. In fact to get max life out of a Lithium-Ion it should only be charged to around 80%.
Lesson learned only flash ROM's at 100% battery so you have no need to do a battery cal, and never use a overcharge "tweak" unless you want to spend some money / time without your phone as you wait for a new battery. Missed some great pictures of my kids this weekend happy to have the extra battery now.
Take the battery out and look at it's profile. If it seems a bit swollen, replace it. I had a battery that would say like 60% and then seconds later my phone would shut down. Turns out my battery was kaput and had 'popped'. I picked up a used OEM one and a couple cheap ones off ebay. The OEM one, is where it's at. The others were crap even though they claimed 1800 mAh
Dieselboypunker said:
Take the battery out and look at it's profile. If it seems a bit swollen, replace it. I had a battery that would say like 60% and then seconds later my phone would shut down. Turns out my battery was kaput and had 'popped'. I picked up a used OEM one and a couple cheap ones off ebay. The OEM one, is where it's at. The others were crap even though they claimed 1800 mAh
Click to expand...
Click to collapse
I'm very happy with my new ones working great and much longer lasting then stock. And yes my old one is a bit swollen. I had nothing to compare it to at the time so I had no clue.
yup... new battery time
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oak25 said:
yup... new battery time
Click to expand...
Click to collapse
How old is your battery?!?
My battery is 18 months old. I am thinking the reboots are due to the battery. I charge it all night... 100%.. 30 minutes later it reboots at 1% battery. So I will be buying a new battery soon.
oak25 said:
My battery is 18 months old. I am thinking the reboots are due to the battery. I charge it all night... 100%.. 30 minutes later it reboots at 1% battery. So I will be buying a new battery soon.
Click to expand...
Click to collapse
Yeah that is the same thing mine was doing. Good thing they are cheap.

Help with Battery Life/Power Issues

Hey all
I've been having massive issues with my battery life recently, it's never been great however it's actually gotten a lot worse post Kit Kat. I've taken a few screenshots on a few different apps like GSam Monitor, Wakelock detector and Battery Widget, I was wondering if somebody could help me diagnose the issue. Or at least just give me general insights into the numbers that I'm getting in terms of battery life.
EDIT: Just noticed a new issue where a couple of times my battery was somewhere in the 40's and then the phone crashes and when I start it back again it just has about 2 % battery left. Weirdly enough, after charging it for a couple of minutes, that battery now goes up to 30%. Would love to know if somebody has had a similar issue and what might be a way to go about trying to find some sort of solution.
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Sent from my Nexus 4 using XDA Free mobile app
Greetings!
Hmm.. That's weird listen--- >
1. If the screen is jittering and phone crashes... Battery is bad..
2. Try flashing stock firmware... Might be a software issue
Sent from my Nexus 4 using XDA Free mobile app
same battery issue here. Its not because software. i tryed CM11m11, Ubuntu Touch, stock.. same problem. Im waitting new battery, because i was not that gentle with batteru when i was repalcing camera 15 days ago.
Usualy moment before phone restart, lose sim signal, then freeze and restart
If flashing stock doesn't resolve it, I'd say the battery is dying. I went from 2 hours between charges to 12-14 with a new battery.
Sent from my SAMSUNG-SM-G870A using XDA Free mobile app
I installed stock rom by tutorial what i found here, but problem stay same. Waiting for new battery
My battery is also dying (switched to new phone now). It averages about 1 hour of SOT over several days and it's only wifi only. I guess I could swap out a fresh one but it goes to show that we need easily removable batteries but they just don't last that long.
Ultraman1966 said:
My battery is also dying (switched to new phone now). It averages about 1 hour of SOT over several days and it's only wifi only. I guess I could swap out a fresh one but it goes to show that we need easily removable batteries but they just don't last that long.
Click to expand...
Click to collapse
Experienced the same issues like you did. A friend of mine who is used to fix iPhones did it for me. I just bought the new battery and paid him a beer
Did your battery life return to "normal"? Not that the Nexus 4 ever had great usage time. I might attempt it myself as a challenge.
Ultraman1966 said:
Did your battery life return to "normal"? Not that the Nexus 4 ever had great usage time. I might attempt it myself as a challenge.
Click to expand...
Click to collapse
It did. I've connected my LG G Watch to my N4 so Bluetooth, GPS and mobile data are always on.
But Facebook is a Batterykiller I'm working from 07:45am till 4pm and when I come home I've around 40%-50% battery left.
Intriguing, but what is your SoT?
Ultraman1966 said:
Intriguing, but what is your SoT?
Click to expand...
Click to collapse
Around 3-4 hours when my Bluetooth, mobile data(3G) and gps is on. But I can't tell it exactly cause I'm not using it that much anymore cause my primary phone is the N5.
I replace battery, now everithing works perfect. It was battery problem, not software.

Lets test our battery performance!

I did 2 test with 2 different batterys with Nova Battery Tester
1-original 1650mAh (3yrs old)
2-Mugen extended 3200mAh (+- 2yrs old)
these are my findings
1650mAh battery
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as you can see it lost a bit capacity, i was very suprising to see it only lost about 400mAh in a period of 3 years
MugenPower 3200mAh battery
here is the result of the test of the Mugen 3200mAh battery.
(bought it used a year ago, so i dont know how long it was used before i bought that).
i did my research, this battery has been tested (new) and give arround +- 2400mAh in real-time though.. Mugen claiming its 3200mAh
It lost a but capacity but not by much as you can see it lost about +- 250mAh in a period of 2 years orso, so im very pleased with the performance
btw for informative purposes the screen was at full brightness in both tests
Please post your result also inhere so we can see the differences!
Mug an batteries are so expensive, but nice results
russy23 said:
Mug an batteries are so expensive, but nice results
Click to expand...
Click to collapse
Yeah thats why i bought it used for like 25$ it had 2 cases (one with a kickstand wich was broken) and still with 1 month warranty left on paper .. so i contact them (dutch shop) and told them that my case was damaged so i send them my mugenbattery-kit and got everything back as new within a few days! and i dont know if they included a new battery also.... maybe it was a new battery but im not 100% sure ... i should have marked the battery before send it in
and somehow my CPU performance is performing better with the mugen battery according to the test
ill post my results tomorrow hopefully, doing first test now, but the second battery, supposed to be a extended life one, needs charging..
The app crashes at the end of the test, was looking forward seeing the results, oh well
russy23 said:
ill post my results tomorrow hopefully, doing first test now, but the second battery, supposed to be a extended life one, needs charging..
The app crashes at the end of the test, was looking forward seeing the results, oh well
Click to expand...
Click to collapse
Cool, dont forget to choose the long test (within settings) from 100% to 5%, to get the best accurate results
The app crashes before I can see results..every time, and there's no other I can see to use
Yes i know it crashes at the end of the test but dont worry about the crash, it happend tot me too twice in both tests but it does save your result at the end just before the crash, just go tot settings and check "my result"
Sent from my GT-I9100 using XDA Free mobile app
Oh and within settings you van choose between 3 different types of tests.. Then choos the long one, press back activatie flightmode and then start the benhmark:thumbup:
Sent from my GT-I9100 using XDA Free mobile app
Oh ffs.. Did the long test while I was out, but also the battery died, there are results in the app...
Mite do this at the weekend
russy23 said:
Oh ffs.. Did the long test while I was out, but also the battery died, there are results in the app...
Mite do this at the weekend
Click to expand...
Click to collapse
post the result
i meant there are no results..ooopps, i guess i need to be with the phone at all times..i spose i could do the medium test, that would get the main details needed??
russy23 said:
i meant there are no results..ooopps, i guess i need to be with the phone at all times..i spose i could do the medium test, that would get the main details needed??
Click to expand...
Click to collapse
No you dont need tot be at the phone al the time, But you can use the medium test if you like.
The long test just gives a more accurate test
Sent from my GT-I9100 using XDA Free mobile app
I have ordered a new genuine battery since my old one is dying after 2 years of usage and flashing. I will do the test with the old and the new one to see the difference. So I just set the screen to full brightness and always on, switch on wifi, gps, bluetooth and leave the phone from 100% battery to 0% right?
superKots said:
I have ordered a new genuine battery since my old one is dying after 2 years of usage and flashing. I will do the test with the old and the new one to see the difference. So I just set the screen to full brightness and always on, switch on wifi, gps, bluetooth and leave the phone from 100% battery to 0% right?
Click to expand...
Click to collapse
Cool!
No! turning on flightmode will do the trick (everything should be off otherwise you can recive calls and messages in the middel of the test)...then open Nova Battery tester app it will automaticly turn on the screen on its brightest level, before you click on "start benchmark" go to the setting and switch to "long" test (for best accurate result-from 100% to 5% if im not mistaken). then start benchmark, :good:
dont touch phone and leave it until its done

Help!!!! I'm losing jucie and fast

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[/IMG]Hey guys I'm new to the forum and I was wondering if I could get a helping hand. I bought a used 6p for like 200 bucks which was a good grab (in my head I was gonna buy a j7 prime for like 225 why shouldn't I buy this phone). So later on I was losing battery percentage fast like a 10 min video would be like 10 to 20 percent so I thought it was the software (7.1.1). So flashed it and it got a bit better, it wouldn't drain that fast but still not usable for anything lol. So I was planing on buying a battery and a battery cover (chassis) cause it was kinda beaten up but, irony kicks me in the ass and I can't order a battery or find a battery in my area (Iraq). While typing this message it used 8 percent within 10 or so minutes. Yet while in dose mode doesn't drop 1 percent at all like 8 hours or more of downtime, But the phone is very random at times like it wouldnt use juice for some time or sometime it would drain like no tomorrow but I'm averaging 2 or so hours of screen on time. So if anybody could help in anyway I'm more then happy try anything even opening the phone (I fix phones for a living lol). Thanks for your time and sorry for this long ass message but I wanted to be clear about my problem, so thanks a lot BTW I looked a the charging by AC thing I the battery settings yet it took like more then an hour or so I'm not sure until it said full.
Safeerphone said:
"/>Hey guys I'm new to the forum and I was wondering if I could get a helping hand. I bought a used 6p for like 200 bucks which was a good grab (in my head I was gonna buy a j7 prime for like 225 why shouldn't I buy this phone). So later on I was losing battery percentage fast like a 10 min video would be like 10 to 20 percent so I thought it was the software (7.1.1). So flashed it and it got a bit better, it wouldn't drain that fast but still not usable for anything lol. So I was planing on buying a battery and a battery cover (chassis) cause it was kinda beaten up but, irony kicks me in the ass and I can't order a battery or find a battery in my area (Iraq). While typing this message it used 8 percent within 10 or so minutes. Yet while in dose mode doesn't drop 1 percent at all like 8 hours or more of downtime, But the phone is very random at times like it wouldnt use juice for some time or sometime it would drain like no tomorrow but I'm averaging 2 or so hours of screen on time. So if anybody could help in anyway I'm more then happy try anything even opening the phone (I fix phones for a living lol). Thanks for your time and sorry for this long ass message but I wanted to be clear about my problem, so thanks a lot BTW I looked a the charging by AC thing I the battery settings yet it took like more then an hour or so I'm not sure until it said full.
Click to expand...
Click to collapse
it sounds like you need to calibrate the battery, i don't know how to do it on the 6p, but i used to do it with a button combination on the htc one m7 but each device has a different method to calibrate the battery, search around in the internet and see if u find the method for the 6p.
I tired calibrating the battery and it didn't work and btw does anybody know how I can receive a battery from Amazon I heard their are shipping problems now
Safeerphone said:
I tired calibrating the battery and it didn't work and btw does anybody know how I can receive a battery from Amazon I heard their are shipping problems now
Click to expand...
Click to collapse
You might want to try AccuBattery to verify that your battery is actually bad. You can also reduce screen brightness if the screen is draining your battery. Not sure about Amazon shipping to your country. Sorry.
---------- Post added at 12:22 AM ---------- Previous post was at 12:21 AM ----------
Have you tried a factory reset of your phone?

New Firmware QH1 released 8/30/2017...August Security Update

330 meg update, Likely just the August Security update. Happy that Samsung and Sprint continue to support this phone.
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Few problems before new Firmware N910PVPS4DQH1
2 days before installed on 9/1/17, phone shut down with 23% battery level left or less. Would try to reboot, would not. Attached the charger, battery level remaining would appear. Would recharge fully. Happened 5 times within the last 2 days. Installed new firmware on 9/1/17. Charging was slow. Phone was rebuilt by Samsung plant in TX last year. Replaced motherboard, USB charging port, speaker module, trim edge, new battery and charger. Under warranty, no cost. What's going on?
dtmcdade said:
phone shut down with 23% battery level left or less. Would try to reboot, would not. Attached the charger, battery level remaining would appear. Would recharge fully. Happened 5 times within the last 2 days. What's going on?
Click to expand...
Click to collapse
Exact same issue here with a newly refurb N910P.
I thought I'd read somewhere that an update had fixed the issue.
Trying to find the latest (jul '17?) image. SPRINT site is useless... samsung-updates.com points you to a pay-to-download site.
canada_dry said:
Exact same issue here with a newly refurb N910P.
I thought I'd read somewhere that an update had fixed the issue.
Trying to find the latest (jul '17?) image. SPRINT site is useless... samsung-updates.com points you to a pay-to-download site.
Click to expand...
Click to collapse
And my phone was brand new, bought in 7/2015, rebuilt in 2016. Samsung honored the one year warranty and extended 2 extra months. I will see if it will shut down @ 25% battery left. I have a Galaxy Note 3 too. It is a miser with battery mgmt. Note 4 uses more battery than the Note 3. I guess because of the resolution of the screen and has more sensors
dtmcdade said:
And my phone was brand new, bought in 7/2015, rebuilt in 2016. Samsung honored the one year warranty and extended 2 extra months. I will see if it will shut down @ 25% battery left. I have a Galaxy Note 3 too. It is a miser with battery mgmt. Note 4 uses more battery than the Note 3. I guess because of the resolution of the screen and has more sensors
Click to expand...
Click to collapse
So... I take it you have installed all the latest updates (upto QH1), and it's still not registering the battery status properly? Did you try shutting off fast charge?
On a side note... I'm thinking of switching to CM14... I used CM on my trusty Note 3 and it was pretty solid. The N910P Sprint stock software has a couple show-stopper quirks:
doesn't show network activity (up/down arrows)
no option to control CID (i.e. block/hide your CID)
canada_dry said:
So... I take it you have installed all the latest updates (upto QH1), and it's still not registering the battery status properly? Did you try shutting off fast charge?
On a side note... I'm thinking of switching to CM14... I used CM on my trusty Note 3 and it was pretty solid. The N910P Sprint stock software has a couple show-stopper quirks:
doesn't show network activity (up/down arrows)
no option to control CID (i.e. block/hide your CID)
Click to expand...
Click to collapse
Installed QH1 yesterday. Switched off fast charging already. After it shut down, it will then show the remaining battery level,l when I attach the charger. It may show 13 - 18%. I use both phones for browsing. Another difference between the phones. I have installed Poweramp and deactivated native Soundalive on both phones. Have some Hi-Resolution earphones and with the exact same audio settings, the Note 3 sounds noticeable better, about 15 -20 %.
How old is the battery? They only last about 18 months or 500 charge cycles. You may want to try a new Anker battery, about $15.00 on amazon. When a Note 4 shuts down with battery remaining it is often a failing battery.
poit said:
How old is the battery? They only last about 18 months or 500 charge cycles. You may want to try a new Anker battery, about $15.00 on amazon. When a Note 4 shuts down with battery remaining it is often a failing battery.
Click to expand...
Click to collapse
Doesn't seem like it's a new thing:
Sorry, xda is preventing me from adding an external link %@$#: forums.androidcentral.com /samsung-galaxy-note-4/610523-note-4-sudden-battery-drain.html
I'm sure that somewhere I'd googled that Samsung released a patch that was supposed to fix this issue though I can't find it again!
On an aside... anyone know if there's a way to fix these two issues that I noted earlier:
no network activity indicators (ie. up/down arrows for wifi activity)
cannot disabled caller ID via settings
canada_dry said:
Doesn't seem like it's a new thing:
Sorry, xda is preventing me from adding an external link %@$#: forums.androidcentral.com /samsung-galaxy-note-4/610523-note-4-sudden-battery-drain.html
I'm sure that somewhere I'd googled that Samsung released a patch that was supposed to fix this issue though I can't find it again!
On an aside... anyone know if there's a way to fix these two issues that I noted earlier:
no network activity indicators (ie. up/down arrows for wifi activity)
cannot disabled caller ID via settings
Click to expand...
Click to collapse
For network status indicators, use the app flat style bar indicators.
Sent from my SM-N910P using Tapatalk
Any other people have a battery problem after the update? Holding off with taking the update if there are problems.
no battery probs here, phone is nice and snappy after the update
This update isn't showing up on my Note 4 and it's not listed on Sammobile. Anyone have a link to the download? Thanks.
Battery drain & phone too lag after upgrade. Can i downgrade to old version???
Does anyone have a download link for the whole firmware tar.md5?

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