Related
The new google play music keeps crashing, I tried uninstalling and reinstalling. It just says Google Play Music has stopped working. Anyone else getting this or know a fix?
bluesfear said:
The new google play music keeps crashing, I tried uninstalling and reinstalling. It just says Google Play Music has stopped working. Anyone else getting this or know a fix?
Click to expand...
Click to collapse
Me too ,, same prob.
bluesfear said:
The new google play music keeps crashing, I tried uninstalling and reinstalling. It just says Google Play Music has stopped working. Anyone else getting this or know a fix?
Click to expand...
Click to collapse
If it makes you feel any better, this is a cross platform, cross ROM issue. I am having the same problem with a Samsung Galaxy Note 2, and I have seen the same problem reported on S3s, S4s, Droid Bionics, etc.
I keep looking to see if Google is providing an update, but no apparent response despite the growing chorus of complaints and reports.
I had this issue when I flashed the latest Paranoid Android alpha update and their new gapps.
I flashed previous gapps and updated everything and I'm good now.
bluesfear said:
The new google play music keeps crashing, I tried uninstalling and reinstalling. It just says Google Play Music has stopped working. Anyone else getting this or know a fix?
Click to expand...
Click to collapse
I had this problem out of nowhere yesterday morning. I removed extensions, etc. Nothing had changed since it had worked the day before, other than their new "listen" rollout, or that pandora competitor.
It would immediately crash with an "aw, snap" every time, within a millisecond.
So I went here: support.google.com/googleplay/?rd=1#contact=1
and filled that out. Got the auto response email with some pat, boilerplate problem solving stuff.
But I didn't do ONE THING, and it fixed itself.
I have a hunch that they get receipt of that, and check your account and fix it behind the scenes. That's the only thing I can think of, because I didn't do a thing, and it stopped working.... and started working again after I didn't do a thing (other than try to remove extensions).....
that support troubleshooter may have done the trick. I am back up and running.
I had the same problem when upgrading to Play Music 5.0.something; what I did to overcome the FC's:
1. Clean cache Download Manager
2. Clean cache Play Music
3. Clean cache Media Storage
4. Reboot
I had the same problem and uninstalled updates to roll back to the prior version. Then on Friday, I saw the update pending and decided to try again. Somehow, it did indeed fix itself. However, what I notice now is that it likes to un in the background on its own from time to time -- enough that it seems to be interfering with battery life . . . .
Works fine for me, never had an issue. I don't use it though as I don't listen to music on my phone
Hi!
Does anyone have problem with Google Play Music after the KitKat upgrade?
After the upgrade when i try to play a song, it gives me an error after a few minutes: "Music Playback error. Can't play the track you requested,"
I tried to remove the updates from Play Music, clear data from Play Music and Media Storage, nothing helped.
It happens on wifi and mobile connection too, and with the songs that i made to offline.
I haven't found a soultion on the forum.
Does anyone have an idea?
Thanks!
Sorry for my English.
That might be a result of Google releasing Google Music in your country. Have you registered your account through a proxy before?
If so, you probably have playlists with tracks that is not available in your region that your account now is associated with. Try search for the songs again and see if you can play it from there.
Geggan said:
That might be a result of Google releasing Google Music in your country. Have you registered your account through a proxy before?
If so, you probably have playlists with tracks that is not available in your region that your account now is associated with. Try search for the songs again and see if you can play it from there.
Click to expand...
Click to collapse
Thanks for the tip. Play Music All Access released a half year ago, and before I didn't used a proxy to use the service. On 4.2.2 it worked well. Only on KitKat is this problem. I'll try to fix the update errors from the PC Suite, and a hard reset. I'll reply about it's success.
mastagw89 said:
Hi!
Does anyone have problem with Google Play Music after the KitKat upgrade?
After the upgrade when i try to play a song, it gives me an error after a few minutes: "Music Playback error. Can't play the track you requested,"
I tried to remove the updates from Play Music, clear data from Play Music and Media Storage, nothing helped.
It happens on wifi and mobile connection too, and with the songs that i made to offline.
I haven't found a soultion on the forum.
Does anyone have an idea?
Thanks!
Sorry for my English.
Click to expand...
Click to collapse
I had the same problem on 4.2, in my case clearing data uninstalling installing helped though... or it got fixed few days later... or I found a solution which I forgot.
I do realize that this won't help you much, just wanted to point out that it had nothing to do with the android version.
Also that the proxy stuff someone said is needed only to set it up... after that there is no need for any proxies. So I would say has nothing to do with it.
Also I am in a country that got play music just now and I had it since all access began... so again I think even that would not be a case.
I am a bit angry because in my country the all access is cheaper as in the US and I am not sure I can switch to the action price and if I will have the same songs as in US market...
Sent from my LG-D802 using Tapatalk
I have this problem and I haven't found a solution. It's really annoying. It seems completely random. Sometimes every song I play will give me the error.
Sent from my LG-D800 using Tapatalk
PAGOT said:
I had the same problem on 4.2, in my case clearing data uninstalling installing helped though... or it got fixed few days later... or I found a solution which I forgot.
I do realize that this won't help you much, just wanted to point out that it had nothing to do with the android version.
Also that the proxy stuff someone said is needed only to set it up... after that there is no need for any proxies. So I would say has nothing to do with it.
Also I am in a country that got play music just now and I had it since all access began... so again I think even that would not be a case.
I am a bit angry because in my country the all access is cheaper as in the US and I am not sure I can switch to the action price and if I will have the same songs as in US market...
Sent from my LG-D802 using Tapatalk
Click to expand...
Click to collapse
Thanks for the information, i think it's not about the Android version too. I think LG made some changes, because on my Nexus 7 on stock 4.4.2 it works fine. I found some forums about this problem, but on the Optimus G model, and without a solution. So I think the problem is on LG's side. I wrote a mail to them about the problems after the update, and they replied they are working on to fix them. I hope they will fix this too.
Running out of things to try
I have had the exact same issue since updating to 4.4.2 on my LG G2. I had to reset the Google framework app to finally get the update after weeks of trying. So initially thought the error was due to that. So I factory reset my device & still get the errors.
I have tried clearing cache, data, uninstalling all updates to play music. Still the same problems.
Updated the play app & still no resolution.
When I'm on mobile data I get the error on every song I play. On Wi-Fi I can go 5 to 10 songs before the same error pops up.
I have contacted T-Mobile & they confirmed that a lot of users have reported this after the 4.4.2 update me not just with the G2 but also with the galaxy S4 & note 3 after updating to 4.4.2 as well. I told them all the trouble shooting I've done & they told me to contact Google to find a solution.
Google play music support was unaware of this issue & after running me through the same steps told me to contact LG
LG once again was unaware of the issue & tired running me thorough the same steps again. Their conclusion was that my phone/the app was having trouble communicating with the Google servers. & directed me back to Google or T-Mobile.
So it's really frustrating since 4.4.2 has fixed a lot of my other issues (GPS, Bluetooth meta data, etc) but has given me a different & so far solution-less problem. :banghead:
My wife's G2 is doing this as well.
I did dig up a thread from Android Central from last year where some people suspected some process needed for their Chromecast was somehow interfering.
Just curious, how many of you with this issue also have a Chromecast?
KYT said:
My wife's G2 is doing this as well.
I did dig up a thread from Android Central from last year where some people suspected some process needed for their Chromecast was somehow interfering.
Just curious, how many of you with this issue also have a Chromecast?
Click to expand...
Click to collapse
I have a couple of Chromecasts. Before the 4.4.2 update my G2 would not cast a full song or two onto the Chromecast. But after the update it's the other way around. It will cast fine with no errors but won't play a full song on my phone.
Did you know what about the Chromecast was causing this issue? Was it the Chromecast app?
---------- Post added at 02:27 PM ---------- Previous post was at 02:08 PM ----------
I tested out a couple of scenarios for at least playing songs that were cached on the device.
Had the same problems with data turned on & off. & even in airplane mode.
The only time it played without the playback error was when I took the SIM card out. It's a bit strange I know, but I'm going to see if maybe getting a different SIM card form T-Mobile does anything to this issue.
---------- Post added at 02:51 PM ---------- Previous post was at 02:27 PM ----------
Here's the acknowledgement from Google on the issue!
Hello I understand you are getting a Music Playback Error on your LG G2 after updating to the Kit Kat software. I want you to know we have a team of specialists working very hard to resolve this issue. At this time their is a compatibility issue with the newest version of Kit Kat that was rolled out by the carrier to the LG G2.
We are working very hard to resolve this and I apologize for any inconvenience this may have caused. I'd recommend using a different device for now but I totally understand if you wish to cancel the service. If you'd like I can cancel this subscription and refund you for your troubles. Please let me know what you decide, I'll be in touch with you as soon as I receive a response from our engineers.
If you have any other questions or concerns feel free to reply directly to this email for additional assistance or contacts us at our Google Support site for further information.
RedTiki said:
I have a couple of Chromecasts. Before the 4.4.2 update my G2 would not cast a full song or two onto the Chromecast. But after the update it's the other way around. It will cast fine with no errors but won't play a full song on my phone.
Did you know what about the Chromecast was causing this issue? Was it the Chromecast app?
Click to expand...
Click to collapse
No, I had just find a whole bunch of other threads for different phones from last year where people started having issues with google music who used Chromecast. It occurred to me that we have a Chromecast, and my wife uses it. I haven't used once, we both have T-mobile, but I have a Nexus 5. So I was just wondering if everyone else with a G2 and the same problem also had a Chromecast.
Maybe there's some service the Chromecast uses that foobars something Music uses. Someone else had mentioned that when Music errors like this, they restart their phone and if works properly. Maybe that Chromecast service doesn't start on boot, and so it doesn't cause an issue until after it is used.
*shrugs* just a theory.
KYT said:
My wife's G2 is doing this as well.
I did dig up a thread from Android Central from last year where some people suspected some process needed for their Chromecast was somehow interfering.
Just curious, how many of you with this issue also have a Chromecast?
Click to expand...
Click to collapse
I don't have a Chromecast. I wrote to Google, and replied they consulted my case to a higher tier. I hope they can fix it in the Play Music app. I'm waiting for newer informations.
I also have the same problem andere its gettin worse everyvday. I tried it with an older version of play music but with no luck.
I hope they come with a fix soon because its getting really frustrating.
Sent from my LG-D802 using XDA Premium 4 mobile app
Same problem here. On my old SGS2 all was fine. With my new LG G2 I have this issue too. Sometimes all fine, then it stucks every minute/second.
Android 4.4.2
really annoying bug
Same error here on T mobile LG G2 running KitKat. Sometimes Google Music just works but then it wont play a thing for a while. Especially frustrates me when I am driving or when at the gym.
jcrabapple said:
I have this problem and I haven't found a solution. It's really annoying. It seems completely random. Sometimes every song I play will give me the error.
Sent from my LG-D800 using Tapatalk
Click to expand...
Click to collapse
im having the same issue.. if i am on mobile data or wifi. if i turn them off i will get the err less, like 2 or 2 songs. this is my primary source of music!! please help
Finally managed to get a Logcat with all the details of the crash. Lots of information in this... The process "Nexstreaming" goes haywire when the crashes happen. Lots of A2DP references as well. Hopefully somebody can make heads or tails of all of this.
I had one song playing on loop during this Logcat. This particular song crashes more often than any other in Google Play (for me anyway) . I'm wondering if the audio subsystem is getting flooded with too much bandwidth for the BT codec to parse?
https://app.box.com/s/4ll2w5dwvz4429tmqu2m
Sent from my LG-D800 using Tapatalk
Such an annoying issue.
Even with pinned music it won't always play
Funny thing I'm noticing is that - especially with pinned music - if a song crashes the player, it's highly likely that it'll crash the player again at the same point in the song. I have several songs that I can predict the exact places where the song will quit. It's not consistent from play to play though.
Sent from my LG-D800 using Tapatalk
Hey so I decided to come here and take a look, what exactly is the problem you guys are having with Google play music app, is it only while streaming with Bluetooth or on both WiFi and Bluetooth, are songs bought from the play store or from you computer? Any details will be appreciated
Sent from my LG-D800 running stock kk, rooted with philz using XDA app
XxZombiePikachu said:
Hey so I decided to come here and take a look, what exactly is the problem you guys are having with Google play music app, is it only while streaming with Bluetooth or on both WiFi and Bluetooth, are songs bought from the play store or from you computer? Any details will be appreciated
Sent from my LG-D800 running stock kk, rooted with philz using XDA app
Click to expand...
Click to collapse
On G2 where every MB is precious(16GB) no way I gonna put on it music. For me it's the streams. I am feeling lucky radio to be precise. And problems I get sometimes as the good ppl have described. (Finally joined the KK ranks with all its faults... woohoo)
Sent from my LG-D802 using Tapatalk
I have the v500 since christmas and i had no problem until i updated to kit kat. Before that, i watched my videos on bsplayer (its quite easy for using subtitles) or VLC, but now they both dont work well. Bsplayer is like slow, i mean, every 2 seconds the image stops for an instant and then continues, sound works without problem. In VLC it's the sound that stops working once every five minutes more or less, and for a few seconds. Sometimes, it also happens with some games. I alredy tried to restore the device and reinstalling the apps. Also deleting data files and cache of both apps.
Anyone having this problem and a solution??
petergt92 said:
I have the v500 since christmas and i had no problem until i updated to kit kat. Before that, i watched my videos on bsplayer (its quite easy for using subtitles) or VLC, but now they both dont work well. Bsplayer is like slow, i mean, every 2 seconds the image stops for an instant and then continues, sound works without problem. In VLC it's the sound that stops working once every five minutes more or less, and for a few seconds. Sometimes, it also happens with some games. I alredy tried to restore the device and reinstalling the apps. Also deleting data files and cache of both apps.
Anyone having this problem and a solution??
Click to expand...
Click to collapse
Although I like BSPlayer and it works fine for me, I should point out that the default video player by LG works very well, reads subtitles just fine, and many codecs.
Did you clear app data or did you try uninstalling the apps and do a fresh install after the upgrade? I don't use either of those apps but i did have a problem after the upgrade with a couple of apps behaving badly until i cleared the app data and one required a reinstall.
doh, can you tell I was watching hockey when i wrote this? It looks like you already tried my suggestions...
Sent from my LG-V500 using XDA Premium HD app
I have problem with videos also.
I has started after changing soft to new soft 4.4.2.
While playing video (.mkv or .mp4), in defeault player or in MX Player, every few minutes, the picture is freezing for few seconds (audio is playing normally).
I have tried with different movies, always the same.
Before Android update everything was allright.
matlit said:
I have problem with videos also.
I has started after changing soft to new soft 4.4.2.
While playing video (.mkv or .mp4), in defeault player or in MX Player, every few minutes, the picture is freezing for few seconds (audio is playing normally).
I have tried with different movies, always the same.
Before Android update everything was allright.
Click to expand...
Click to collapse
The same is happening to me as well. I'm considering following the thread in XDA about downgrading to original 4.2.2, but I'm worried about bricking the G Pad. It's the last option; i have tried with several different players, and after a factory reset to no avail.
It's a mess from LG, I can't understand how this could go under the radar during their testing phase.
Anyone has info about future updates?
this actually happens to me using the stock video player on kit kat. I been using mx player since then with no issues..
Hi,
I have exactly the same issue with videos on 4.4.2 whatever video player I am using. I updated my tablet as soon as I bought it, so I can not compare to 4.2.
I switched to the ART runtime (you need to enable Developer options to do so) a week ago and since then, video playing is smooth again.
Regards,
Situation
Bought Nexus 4 refurbished, works great except for this issue. Back speaker works great, Google Search works with mic (Ok Google). Updated via OTA all the way to 5.0. Am using phone on a carrier in Ecuador.
Problem
When making a phone call over the local carrier, call connects (you can see the counter on screen), music, if playing, pauses as it should. But no audio from the earpiece, and the other side does not hear anything from my side. Tried putting call on speaker, nothing. Tried with headphones, nothing. However, when making a Hangouts call over data, mic/earpiece work fine. To me, this means the hardware functions, so it must be software related. The phone sends SMS without issue, so it works with the local carrier. Also data works without any issue.
What I've done so far
Searched high and low, and it seems this is a somewhat common problem that some have fixed in many different ways. Please let me know if you know of another that I may have missed.
Downgrading to 4.4.4
Upgrading back to 5.0
Factory Reset
Flash 5.0 Factory image
Upgrade to 5.0.1
Flash complete 5.0.1 Factory image
Flashed latest CM11 nightly
Tried several "solutions" found on Google Group forum, such as pluging headphones in and out
Flashed Hybrid modem with included audio fix
Switched SIM cards
Installed SoundAbout, and tried many different options - redirecting Phone Audio, even changing options for Headset detection (thought the phone was confused, thinking the headphones were in)
Tested mic with recording apps and by recording videos, all work fine.
Installed PAC-ROM without Gapps to see if it was the Google Play Services issue
Disabled the CheckInService
I think I've tried more, but can't remember them all. It's been over a week, and can't answer or make phone calls.
Coming to my wits end, and it's extremely frustrating since it doesn't seem to be a hardware issue, and I hate giving up on something I can fix. Any suggestions?
(Edited and added a couple more tests to the list)
yep, you are not the only one with this issue, it started to plague users just recently, including me and from what i've learned so far it has got something to do with google play services.
however for me, flashing 5.0/5.0.1 resolved it (i only encountered it on CM4.4.4 )
here is another topic bout this. good luck
http://forum.xda-developers.com/nexus-4/help/audio-call-nexus-4-cm11-t2924589
ps. this thread i linked above acutally contains some solution/workaround involving disabling one of the google play services. just read through the whole thread
If this is really about Google Services, try installing a ROM without adding GApps. You can then state if they are really the culprit here.
I too had the exact same problem. I was on CM 4.4.4 nightlies. Moving to stock lollipop5.0 solved the problem.
Shooting Star Max said:
If this is really about Google Services, try installing a ROM without adding GApps. You can then state if they are really the culprit here.
Click to expand...
Click to collapse
I tried that too. I installed PAC-ROM, the latest nightly, without GAPPS. Booted fine, all seems to be working except sound in calls.
I also tried disabling the CheckIn Service, as was mentioned in the other thread, still no luck. So frustrating!!
I'll try them all again...
HijoProdigo,
+1 on flashing a 5.0 ROM.
Same thing happened to me a couple of weeks back. After messing with the phone for three days, flashing a Lollipop ROM solved the issue (I used CM12 unofficial nightlies)
BitteredBro said:
HijoProdigo,
+1 on flashing a 5.0 ROM.
Same thing happened to me a couple of weeks back. After messing with the phone for three days, flashing a Lollipop ROM solved the issue (I used CM12 unofficial nightlies)
Click to expand...
Click to collapse
I'll give it a try. I had tried with the official CM11, both with and without Gapps, but no luck.
Hey guys i just wanted to share a problem i have with nougat.
I had it when i was using it stock then i rooted i flashed a custom kernel i did a factory reset but it still remains.
My friend also has the same problem abd he is completely stock.
Now to get to the point after using my phone for a few hours sometimes even lesz all notification sounds alarms ringtones etc. just stop and when i open youtube i cant play any video.Same goes for videos from browser.
Even spotify doesnt play the songs
Have any of you experienxed this and if you have do you have a solution for it?
Thanks for any advice.
Have a nice day!
Did you ever figure it out? My phone just upgraded to Nougat a few days ago and I'm experiencing the same thing. The only way I can fix it temporarily is to reboot my phone.
Sent from my SM-P580 using Tapatalk