Related
[email protected] <[email protected]>
Please just send a single reporting the problems and for update.
SE will have to listen to us....fill there mailbox.
im with you man.
I just send an email on SE. here is a copy:
Its a shame. You (SE) were my favorite cell phone company since T68i (and p800 was like something that just came from the future). That is even 3 years before I got myself my first SE phone (T610).
I was waiting for X1 for more then a year (anounced on february 2008, my mobile operator got it on march 2009, I got it on april 2009).
X1 still is my favorite phone of all time (**** the snapdragon, **** the 8MP camera and **** the 8GB internal storage... X1 had a soul. It had personality). But X2 makes me kick same ass.
If only my X1 wouldnt get broken and then when they couldnt get it repaired they should give me a new X1 but instead they gave me new X2.
I just cant believe you made so crappy successor to such an amazing phone as X1. Even afther the 6 months since x2 was released it feels as unfinished product.
The store gave me X2 for free and I still feel robbed. You should just sit down and think about what I just told you. I cant imagine what people must be thinking who had to pay for X2. I simply cant imagine them getting another SE phone ever again.
When my K700i got stolen I used a nokia 1600 for some months. and 1600 is a better phone then X2. Sure it doesnt have a camera it doesnt have a qwerty but with nokia 1600 I knew what i have will work as it should (plus the battery lasted around 12 days).
X2 being advertised as successor to X1, and a high end business phone. Let me tell you something. almost 2 years old X1 is a better phone then X2, X2 is the worst phone I ever had (because of bad software), even philips fisio 820 (not a good phone) was a better phone then X2. Fisio at least worked. If a business man would be satisfied with X2 he is no business, he is dumb ass individual who cant tell a phone from a pile of $h!t.
There is one thing i havent seen better on any phone ever. its the calling program. Its useful as it can get. Its simple and nice looking peace of software. But what its all for if sometimes calls get dropped, sometimes the caller cant hear me or I cant hear him... If at least the calls were perfect so that people wouldnt always ask HEY DUDE WHATS WRONG WITH YOU 500€ PHONE? X2 is not a business phone its a huge embarassmen and that is what it is. An embarrassment that you have to pay a lot of money for.
X1 was the soul of XPERIA brand to me and you killed it with X2 and no X10 or X8 can save it. You shouldnt leave the x2 software as it is. There has to be another update even if there is no new features it should at least address the performance issues, the sd card issue, the call issues... also if you advertise WVGA video recording at 30fps that is what it should be in reality, but its not.
As I sad I was a huge fan of SE. Im SE user since 2003 (t610, k700i, k750i, k630, P1, X1, X2). But if X2 stays as it is in MR2 and there is no new update its the last SE Ill have.
I hear druid 2 is a nice phone. But still if x2 software issues was fixed I wouldnt have a reason to change to other phone.
I know youll think of me just as a number, a decimal number. I am. But I hope that every unhappy user of X2 sends you an email everyday so you guys get sick of it and do something abouth it. I know WM6.5 develop is almost dead. WP7 is on the way. But a phone you made and lunched and put a hefty price tag on should at least work properly.
I know my english is not the best, well its still better then X2.
SE fan Grega Bajželj, Slovenia
Thanks bro...SE will listen to us...pray
no replay from SE yet.
I think that a class action menace cold be a nice addon on the emails.
Unluckily in my country the class actiopn concept is too young ad hard to pursue.
sorry my ignorance but what is class action concept? I had googled a bit but i didnt get an understandable answer what is it.
gbajzelj said:
sorry my ignorance but what is class action concept? I had googled a bit but i didnt get an understandable answer what is it.
Click to expand...
Click to collapse
I mean that in some states, the class action (a collective lawsuit) is a well known way to protect the consumer's rights.
Here in (Italy) this practice was unknown until few years ago, and even now the law is still too biased in favor of the big companies.
In short doing a collective lawsuit here is still (at least) impractical.
My English is poor but I hope, you can understand what I mean.
JAPANESE...they have high pride, they won't do what people tell them to do....so forget it, they won't listen.
I'd send your message again with the vulgar language removed.
You want to come across as a serious person, shomeone they want as a customer rather than just a kid throwing a tantrum? Then email them "professionally".
Once you start swearing, they stop reading and quite possibly blacklist your email account.
you minght be right. ill clean my email of swering.
supertrac said:
JAPANESE...they have high pride, they won't do what people tell them to do....so forget it, they won't listen.
Click to expand...
Click to collapse
I think that stereotypes aren't helping here.
And AFAIK SE is still, technically a Swedish company, it's mainly the good old Ericsson company, with some Sony addition, not the opposite.
I hope every one send massege to SE to solve this rubbish phone ..
Small problem in IPHONE 4 make apple give solution for every phone why this not happen in our case and change this rubbish phone or solve it ..
email SE CEO: [email protected]
Maybe he has time to listen to us.
im also sick and tired
so much unresponsiveness
memory card problem
loading problem
y the hell they arnt updating
fixing the issues
got a reply from SE, just a corporate answer, but at least we know that they do read their e-mails...
Dear Customer,
Thank you for contacting Sony Ericsson Contact Center.
In reference to your e-mail regarding Sony Ericsson handset. We comprehend your sentiments over the delay in contacting you.We apologies for the inconvenience caused to you and would like to inform you that we are taking your suggestion as a valuable feedback and this will help us to enhance the quality of our product and maintain the high standard of our services.
Best Regards,
Sharma Vijay
Sony Ericsson Contact Center
If we can be of further assistance, please email to us at [email protected].
For the latest news and further product information, kindly visit our website at www.sonyericsson.com
For software downloads and user guides, kindly visit our website at www.sonyericsson.com/support
For content downloads, kindly visit our website at www.sonyericsson.com/fun
In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.), 1800-11-1800 (Toll free number from BSNL & MTNL
Contact Us | Legal | Your Privacy
©Copyright 2001-2008. Sony Ericsson Mobile Communications. All rights reserved.
________________________________________
________________________________________
17/Aug/2010 02:54:57 EST
From:
To: , [email protected]
Subject: Xperia X2 update
Dear Support Team,
I would like to know if there is any plan for future update after MR2, It is unfortunate that Xperia X2 has become an abomination with a quasi working Slide View and a new 6.5.3 Windows system. It would be more comforting to know if SE is going try to merge these two systems into a better one
Thank you for your time
William
A Faithful user of Ericsson since T68i
Sign-up for the Service Panel on X2
I just received an email from SE inviting me to take a survey. It was a fairly lengthy survey, including how I use the phone, what features are important to me, and what my impressions were. Toward the end, it offered me a free-form section to "speak directly to the manufacturer" (400 words or less), as well as an opportunity to give them my phone number for any future questions they might have of me.
Apparently, this survey was a by-product of having signed-up for the Service Panel on the X2. So, for all those frustrated, I highly recommend signing-up on the Service Panel. I don't know how much they will take my responses to heart, or if I'll ever get called. However, (I think) the good news is that this might indicate that they're not "done" with the phone just yet (or possibly not even with Windows Mobile, in general).
In any case, it's probably a better method of reaching them, then dropping a s-load of f-bombs on them.
Since owning the phone my #1 complaint would be the lack of internal memory space compared to the X1, and that the bluetooth/Voice Command compatibility is not as good as the X1. However, overall I am continually amazed at the hate thrown toward the X2's way. From a hardware perspective, the phone puts HTC to shame. It's significantly lighter, more-pocketable, the keyboard is better, the screen more readable and accessible. ... just better, better, better. For all the complaints about performance, I notice a perceptible improvement in game performance on the X2 vs the X1 (things as simple as PacMan, or as intensive as the PS1 emu).
I agree with everyone that 1 more firmware update would be appreciated (significant improvements to Slideview and bluetooth support in particular; reduction of 'bloat', if possible). There are weird circumstances (particularly with the CNN panel, if left running) where the phone will unexpectedly 'crash'. But, to me, at only the 2nd firmware update, this phone's software far exceeds the capability of the X1 at the same point-in-time of the lifecycle.
The only thing that made the X1 a truly solid & flexible phone were the hacked ROM's (particularly, gtrab's latest which --ironically-- was based off of the 1st-gen X2 firmware).
Reference code dot google dot com # 42255
My BT headset is a Sena SMH10 (BT 2.1 spec)..non upgradeable. Since I bought the Nexus 4 in late January, I haven't been able to use my SMH10 as it would not recognize voice input from the Nexus 4. I applied the latest 4.2.2 upgrade to my Nexus 4 yesterday and now the only way that the Nexus 4 will connect to my headset is after a complete reboot...and then only for the duration of that "session"...usually for about 5 min..then it borks again. I honestly don't know which state is worse.
Google tech support today told me this:
1. No OS supports devices "forever" (or two years back it seems). Contact your device manufacturer and ask them for an update. Since my device can't be upgraded, I'm SOL.
2. They admitted there was nothing on the Play store that stated that the Nexus 4 "might" not work with older BT devices. They admitted there was nothing on the PlayStore stating that Android does not support 2 years old devices. If you consider 2.1 to be an old spec.
3. They said they would forward my "request for refund" to their billing dept. However, since "James in tech spt" terminated our call after I called BS on his scripted lines about backward compatibilty and hung up...WTF knows if he will follow through or not.
4. "Eric" the floor supervisor, also parroted the same comments about how "nobody supports backward compatability with devices 3-4 years old" in spite of being told it was only 2 years old.
5. Google is no help and like all clones in tech spt "will talk reeeeely fast and try to drown you in word if you question them.." meh.
6. Ultimately, it's not the headset...it's the device. It's faulty and Google won't acknowledge it as such.
Just an FYI and not much help I'm afraid. Just a warning I guess...
Beware.
Soo..RMA time
Called back. Spoke to more reasonable hoomans who said an RMA was the next best option. They did point out that a refund was out of the question. ?
We'll see.
WA state Atty General. BBB. Internet. Reddit. XDA. Maybe...just maybe...
what?
why is this in the S4 forum? xD
Deekenhoof said:
Reference code dot google dot com # 42255
My BT headset is a Sena SMH10 (BT 2.1 spec)..non upgradeable. Since I bought the Nexus 4 in late January, I haven't been able to use my SMH10 as it would not recognize voice input from the Nexus 4. I applied the latest 4.2.2 upgrade to my Nexus 4 yesterday and now the only way that the Nexus 4 will connect to my headset is after a complete reboot...and then only for the duration of that "session"...usually for about 5 min..then it borks again. I honestly don't know which state is worse.
Google tech support today told me this:
1. No OS supports devices "forever" (or two years back it seems). Contact your device manufacturer and ask them for an update. Since my device can't be upgraded, I'm SOL.
2. They admitted there was nothing on the Play store that stated that the Nexus 4 "might" not work with older BT devices. They admitted there was nothing on the PlayStore stating that Android does not support 2 years old devices. If you consider 2.1 to be an old spec.
3. They said they would forward my "request for refund" to their billing dept. However, since "James in tech spt" terminated our call after I called BS on his scripted lines about backward compatibilty and hung up...WTF knows if he will follow through or not.
4. "Eric" the floor supervisor, also parroted the same comments about how "nobody supports backward compatability with devices 3-4 years old" in spite of being told it was only 2 years old.
5. Google is no help and like all clones in tech spt "will talk reeeeely fast and try to drown you in word if you question them.." meh.
6. Ultimately, it's not the headset...it's the device. It's faulty and Google won't acknowledge it as such.
Just an FYI and not much help I'm afraid. Just a warning I guess...
Beware.
Click to expand...
Click to collapse
Deekenhoof said:
Called back. Spoke to more reasonable hoomans who said an RMA was the next best option. They did point out that a refund was out of the question. ?
We'll see.
WA state Atty General. BBB. Internet. Reddit. XDA. Maybe...just maybe...
Click to expand...
Click to collapse
Honestly, who gives a crap buy another bluetooth set. Also try posting in the right thread k thxs bye
You miss the point old boy. It's a Nexus error vs a Device error first and foremost . The Nexus 4 refuses to initialize a BT connection.
Do you know how to read a diagram?
Deekenhoof said:
You miss the point old boy. It's a Nexus error vs a Device error first and foremost . The Nexus 4 refuses to initialize a BT connection.
Do you know how to read a diagram?
Click to expand...
Click to collapse
Do you know how to read the section your posting in and the box of your device?
Hey MAN THIS IS THE WRONG SECTION AND I LIKE TO TYPE IN CAPS BECAUSE THIS IS COOL
Post here : Nexus 4 Q&A, Help & Troubleshooting
Beside this being in the wrong forum , the bluetooth 2.1 spec is 5 yrs old. The device may only be 2yrs old to you, but it's tech was already 3yrs old when you bought it and is now 5yrs old.
word of advice do not buy anything with 3yrs old tech and expect it to work with everything. In this fast moving world of tech 3yrs is an eternity 5yrs is Extinct
"The Nexus 4 refuses to initialize a BT connection." This is by design, in the latest bluetooth specs the phone is hidden by default you have to manually change this to allow for pairing . Then once pair all other connections are initiated by the device not the phone and the phone will again by default be hidden and only accept request from already paired devices.
So far 13 days since I filled in a support request
1st one for non-delivery of second controller (they have since sent out info to eveyone saying second controllers will be delivered etc etc...)
but never heard anything via support about my direct question.
2nd - Only about 5 days ago
My Ouya is bricked sort of, after the last automatic update it is now stuck in a boot loop, Red/White flashing Ouya icon, then a black screen, then reboots and doe the same again and again.
Still no direct reply from their support about either
Maybe they should redirect their @playouya tweet workers into their pretty slack support team instead of sending out tweets about how happy everyone is and how wonderful their product is.
Just my afternoon grumble...
Pretty much the same issue here. Get the Ouya logo, flashes 4 times, screen goes black for a split second, then repeats.
11 days with nothing but the automated response...
I sent in two support tickets over a month ago and still haven't heard anything aside from the auto-reply. I was hopeful at first, buut I'm not holding my breath anymore.
I actually got fairly quick responses and solutions to the horrible controllers I originally received - but that was back in May because I managed to luck out and get my KS console in one of the first waves before they ran out of replacement "correct" controllers and started getting deluged under a pile of support requests as people actually got their consoles that had supposedly been shipped weeks earlier. (kind of like how the problems with the controllers had supposedly been fixed months before mine was shipped but I still got two controllers with problems they had said were fixed long before mine shipped.)
And to be honest even that wasn't what I'd consider "quick" just "fairly quick" it was a few days to get an actual response which then requested more info and while I replied almost immediately with what they asked for it was another couple of days for the next response which came with a tracking number for the replacement controllers - but even though they generated the tracking immediately it was almost a week before they actually shipped them.
Really not sure how they couldn't have anticipated the size of support staff they'd be needing since it sure seems obvious to me like they were fully aware that they were shipping buggy hardware at least to some KS backers. All I can guess is they were assuming that a lot of the KS backers weren't actually interested in getting a functional console/controller(s) but had deluded themselves into thinking that people were backing solely because they liked the idea.
I posted a ticket about my 3d not working on zen pinball. Got this automated reply. We'll see how long it takes them to tell me they don't support side loaded games.
"Hey there, thanks for dropping us a line. We realize auto-responses suck, but wanted you to know we’re on it! We are working around the clock to answer your questions as quickly as we can (with the most up to date info). Right now, it can take up to 2-3 business days to respond but we aim to be faster."
droiduser said:
So far 13 days since I filled in a support request
1st one for non-delivery of second controller (they have since sent out info to eveyone saying second controllers will be delivered etc etc...)
but never heard anything via support about my direct question.
2nd - Only about 5 days ago
My Ouya is bricked sort of, after the last automatic update it is now stuck in a boot loop, Red/White flashing Ouya icon, then a black screen, then reboots and doe the same again and again.
Still no direct reply from their support about either
Maybe they should redirect their @playouya tweet workers into their pretty slack support team instead of sending out tweets about how happy everyone is and how wonderful their product is.
Just my afternoon grumble...
Click to expand...
Click to collapse
None same behavior from imwatch
Okay so far the past week ive been very very happy with my phone but was appalled by the amount of bugs that the phone came with at release, most noticeably the audio video synchronisation issue. For the past few days i have been bugging everyone i could to get this issue resolved.
So here are the results:
The ZTE UK page got back to me about the issue and this is what they said:
Hi Rikin, thanks for your message. We are sorry to hear that you are experiencing problems with your Axon 7. We have raised this with our tech team who are working to solve the issues. Thanks for your patience. Thanks again, the ZTE UK team.
Hi Rikin, We do not have an exact date of when this issue will be fixed but we are working to sort this as soon as possible. Thanks, the ZTE UK team.
Got a similar response on twitter as well, this shows me that they now do know about the issue as multiple users are reporting it and are doing something about it to get us a software update soon.
Then i suggested we Europeans get a community board like this and the response was:
Thanks for your comment, we'll take this on board.
Its clear to me that we probably wont get a community board due to the vague answer.
Now i contacted the amazon seller EKEYUK as well to see if they could escalate the issue with ZTE, this is what i got in response:
First of all, ZTE shipment version is the official version. Regarding the voice is not picture - synchronization issues: (1) please make sure to use the player is watching video, playing is a mobile phone video or online video?Through what Internet access in the review, the network signal is normal? (2) please replace the replacement of different sources, is still the same problems, eliminate sources. (3) please try to use the other player to watch, see if there is the same problem, can be ruled out the problem on players. (4) if the problem still exists, please feedback usage scenario, whether can help ZTE developers use tools to catch the LOG?Assist in problem. If there are other questions, can send emails directly to this email ([email protected]), ZTE will arrange someone to answer you.
Clear to me they believe its a software bug as well instead of a phone defect which is probably true, i suggest we all email the VIP email to sort of escalate this issue to get it sorted.
Now heres the good part, this is direct from the Amazon seller.
And we just confirm that ZTE supplier provide the 2.0 passport service for sure any issue.
Now this is great news, this is what i was hoping for, it looks like all the complaining has got us this warranty. I dont know how true it is as i have not heard it from ZTE themselves but the seller seems to be acknowledging it so looks like we are getting the same warranty as the USA! Now if only ZTE could roll out the same ROM as the USA for the UK/EU users. I will try get a more indepth answer/confirmation about this, but results are looking promising.
I will keep everyone updated about how i get on, and if you would like me to pester about any other software issues to ZTE please post a comment here!
~Rik
Nice effort and good job from you.
I think giving an option for flashing the US rom to European version will be great news
Or much better being included out of the box with new units shipped from now to customers that pre order the device.
Also having the same Passport 2 warranty as US customers is really great news but better have official statement from ZTE and not only by the third party seller.
Sent from my iPad Air 2
paatha13 said:
Nice effort and good job from you.
I think giving an option for flashing the US rom to European version will be great new.
Or much better being included out of the box with new units shipped from now to customers that pre order the device.
Sent from my iPad Air 2
Click to expand...
Click to collapse
Lol just cos u got the grey version What about us who got the first ones haha
I chatted in the Moto LiveChat, and asked about Android 8. They confirmed that they will bring android 8 to our devices :laugh:
Here is the chat, If you want to read it yourself!
Chat
Status: Disconnected
Indhu: Hi, my name is Indhu. How may I help you?
Indhu: Greetings from Moto and Lenovo. How may I assist you today?
P8tGames: Hello. I have a Moto G5 and I wanted to ask something about the software
Indhu: Please feel free to proceed with the question.
P8tGames: So, I actually have two questions. The first one is: An friend of mine still didnt got the march security patch update. The secound one is, Is the Moto G5 really getting Android 8?
Indhu: Security patches is a phased process, so it may some time before it is made available to all the devices across the world. Please be patient, and hopefully you will get the update soon.
Indhu: You will surely receive the Android 8.0 update.
Indhu: We look forward to the release of Android O and are excited about the improvements Google has made. We don't yet have the source code, which Google will release to manufacturers later this year.
Once that happens, we will dive into the code and will be able to share which Motorola phones will be upgrade
P8tGames: Wow, thats cool. Thank you very much for youre time. I will come back If I have any other questions. Thank you!
Indhu: That's my pleasure!
Indhu: You will be presented with a small survey via e-mail at the end of this Chat. As I really value any feedback about how well I have helped you today, I hope you don't mind taking some time to complete this.
Indhu: Is there anything else that I could help you with?
P8tGames: Yeah, no problem!
Indhu: Thank you for contacting Moto & Lenovo. Have a nice day.
Indhu has disconnected.
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--THIS IS NOT FAKED!---
This is incredible! I'm still on the January security patch. Hopefully get an patch before Android Oreo gets to me to keep me happy ?