[Q] Custom device status (no OTA update) - Galaxy S 4 Q&A, Help & Troubleshooting

Hello,
after flashing the official firmware for my country (latest lollipop) i have a custom device status. I know its because of that i was running a custom rom in the past.
Now i tried to reset the flash counter with Triangle Away, but no luck. (after powering on the device after 10 seconds, device boot directly to the os).
Is there an other way to set my device back to official again? I like to have a ota update haha.

Why don't you just flash the firmware with Odin?

I did. but still says modified.

You can't get the device status back. Once knox is tripped it's tripped for good. Things like Triangle Away just hides it.
I don't think you will be able to get OTA. Not that Samsung offers lots of updates..

Related

MK2 & Custom on Boot

The problem is the phone is showing Custom when the phone is turned on. I was on MF3, had rooted via the SD card method. The custom appeared at that point. I did a factory reset and the custom went away and lost root but the superuser app was still showing in the app draw (factory reset did not delete this). I was planning on reloading the MF3 firmware via odin but lent the phone to my daughter while I replaced the screen in her note2. Well of course she got the upgrade message to 4.3 from AT&T, did it and now the unlocked custom is back. Not sure why as it was showing as official, the trip counter was still 0 (never installed a ROM on it) BUT the superuser app was there.
Now on 4.3 I've rooted/unrooted via Kingo, during the unroot it removes superuser but the custom won't go away. I installed Triangle Away while rooted and it still shows 0 on the flash counter. Is there something in this Knox security (not sure how to check this) causing the custom?
Just want to get it back to any stock AT&T firmware so I can sell it. TIA for any help
there are only certain roms you can flash while being on mf3. If you did the mk2 update there is no recovery out yet. Using vroot and kingo are unsafe methods of rooting so puts your device at risk.
rzracer2 said:
The problem is the phone is showing Custom when the phone is turned on. I was on MF3, had rooted via the SD card method. The custom appeared at that point. I did a factory reset and the custom went away and lost root but the superuser app was still showing in the app draw (factory reset did not delete this). I was planning on reloading the MF3 firmware via odin but lent the phone to my daughter while I replaced the screen in her note2. Well of course she got the upgrade message to 4.3 from AT&T, did it and now the unlocked custom is back. Not sure why as it was showing as official, the trip counter was still 0 (never installed a ROM on it) BUT the superuser app was there.
Now on 4.3 I've rooted/unrooted via Kingo, during the unroot it removes superuser but the custom won't go away. I installed Triangle Away while rooted and it still shows 0 on the flash counter. Is there something in this Knox security (not sure how to check this) causing the custom?
Just want to get it back to any stock AT&T firmware so I can sell it. TIA for any help
Click to expand...
Click to collapse
Install the Xposed framework from xda. Then, install the Wanam module and look for the Setting under "Security Hacks" that reads "Fake system status" and check the box and reboot.
The issue won't truly be resolved until you flash an official ROM, but the Custom screen will be gone at boot.
rzracer2 said:
The problem is the phone is showing Custom when the phone is turned on. I was on MF3, had rooted via the SD card method. The custom appeared at that point. I did a factory reset and the custom went away and lost root but the superuser app was still showing in the app draw (factory reset did not delete this). I was planning on reloading the MF3 firmware via odin but lent the phone to my daughter while I replaced the screen in her note2. Well of course she got the upgrade message to 4.3 from AT&T, did it and now the unlocked custom is back. Not sure why as it was showing as official, the trip counter was still 0 (never installed a ROM on it) BUT the superuser app was there.
Now on 4.3 I've rooted/unrooted via Kingo, during the unroot it removes superuser but the custom won't go away. I installed Triangle Away while rooted and it still shows 0 on the flash counter. Is there something in this Knox security (not sure how to check this) causing the custom?
Just want to get it back to any stock AT&T firmware so I can sell it. TIA for any help
Click to expand...
Click to collapse
unroot via kingo, then factory rest...worked for me on 4.3
Do you plan on a warranty exchange?
I love seeing the custom on boot, it lets me know and other everyday normal people know my phone is slightly modified.
ROOTED ATT MK2 using Tapatalk
Not sure what I'm going to do with the phone yet, probably sell it but not totally sure. Wondering with it now showing Custom on the boot screen and in the OS will it still receive OTA updates? Hoping the AT&T 4.3 or 4.4 image will be available in the future and that might help.
rzracer2 said:
Not sure what I'm going to do with the phone yet, probably sell it but not totally sure. Wondering with it now showing Custom on the boot screen and in the OS will it still receive OTA updates? Hoping the AT&T 4.3 or 4.4 image will be available in the future and that might help.
Click to expand...
Click to collapse
I was rooted custom and received my OTA no problem. Yes
ROOTED ATT MK2 using Tapatalk

Able to again get OTA updates on Sprint S5 after root - Knox flag still 0x1

So I initially rooted my Sprint S5 using the old fashioned way, which tripped my Knox flag seen at bootup in Odin mode. That part I cannot seem to get reset (going to try Triangle Away shortly).
However I now have it reloaded using the Samsung Kies Windows program with the latest firmware, and in the phone settings Device Status where it used to say "Custom" it now again says "Official". I first tried to use Odin to put the stock firmware image back on, which did not help at all.
I went into Kies version 3.2.14072_12 with my S5 plugged in and clicked Tools menu -> Firmware upgrade and initialization". It may ask you for model and serial number, which I put in for mine just fine, and then it launched saying the device will be initialized to original settings. However this is different from doing factory reset from within the phone. It reboots to odin and then recovery and performs a handful of things. When it completed I had to re-setup a bunch of things, but the phone basically unrooted itself without me telling SuperSU to do an unroot. I ran supersu and it said it couldnt run on an unrooted phone... So I checked the About info in settings and voila, back to Official status, and OTA updates work again!
Unfortunately the knox flag didnt un-set, but Im less worried about that and more worried about missing enhancement OTA patches and updates - well I was before I will update here if that Triangle program can reset the counter. I thought that counter was a hard-wired fuse piece of hardware, not flash memory, so Im not sure that it can be done, but worth a try. Hope this works for everyone and Good Luck!!
This is already known.... And FYI no known method can reset the Knox counter.
Sent from a Galaxy 5 light years away
Herby6262 said:
So I initially rooted my Sprint S5 using the old fashioned way, which tripped my Knox flag seen at bootup in Odin mode. That part I cannot seem to get reset (going to try Triangle Away shortly).
However I now have it reloaded using the Samsung Kies Windows program with the latest firmware, and in the phone settings Device Status where it used to say "Custom" it now again says "Official". I first tried to use Odin to put the stock firmware image back on, which did not help at all.
I went into Kies version 3.2.14072_12 with my S5 plugged in and clicked Tools menu -> Firmware upgrade and initialization". It may ask you for model and serial number, which I put in for mine just fine, and then it launched saying the device will be initialized to original settings. However this is different from doing factory reset from within the phone. It reboots to odin and then recovery and performs a handful of things. When it completed I had to re-setup a bunch of things, but the phone basically unrooted itself without me telling SuperSU to do an unroot. I ran supersu and it said it couldnt run on an unrooted phone... So I checked the About info in settings and voila, back to Official status, and OTA updates work again!
Unfortunately the knox flag didnt un-set, but Im less worried about that and more worried about missing enhancement OTA patches and updates - well I was before I will update here if that Triangle program can reset the counter. I thought that counter was a hard-wired fuse piece of hardware, not flash memory, so Im not sure that it can be done, but worth a try. Hope this works for everyone and Good Luck!!
Click to expand...
Click to collapse
Thanks for th3 info. When I need ota then I know what to do. Its pretty obvious that I am new to this but I'm learning
Where can I find the numbers required for kies update ? SN is no where on the phone or under battery
MagnumPOS said:
Where can I find the numbers required for kies update ? SN is no where on the phone or under battery
Click to expand...
Click to collapse
phone info.apk

cannot update s5 software with kies, help?

my galaxy s5 model number is sm-g900t, android version is 4.4.2, ..not sure what other info might help, but anyway, i cannot update the software/firmware over the air because the device is rooted through steps on here and its been rooted awhile now. so anyway, i downloaded the kies 3 from the samsung site, it says all im supposed to do is plug the phone in, a box is supposed to pop up showing an update is needed......well, the kies box does pop up, but all it shows is current firmware version and shows my internal and external storage availabilty, and so on.... no auto update thing came up. so in kies i went into tools up a t the top, i hit firmware upgrade and initialization, then a smaller box pops up saying---does not support initializing, so now what? nothing else i can do in kies except move pic files around and such. i need to update the software. any advice? i attached 2 pics.....pic 1 is the initial message when phone is plugged in, #2 is when i go into tools and hit ugrade
knight1701 said:
my galaxy s5 model number is sm-g900t, android version is 4.4.2
Click to expand...
Click to collapse
Samsung has now embedded a security flag called KNOX in it's later devices. Unfortunately after you flash a package/custom ROM or whatever with a different signature than Samsungs own it trips that KNOX flag.
When your KNOX flag is tripped you can no longer update your phone via official methods. It is just the way it is, and there is nothing to be done. Once KNOX flag is tripped, there is no way to "untrip" it, so you will never be able to update via KIES again.
Im not really sure whether flashing a stock lollipop rom via odin works when KNOX is tripped, i have never tried it, so you should wait for any other member for confirmation. As far as i know, it shouldn't be a problem.
What i can tell you, if you have the time, is that you flash a ROM that is compatible with 4.4.2 (Omega v13 or AllianceROM v5.6 etc) and then flash it's ROMs lollipop update after a full wipe. It is the only thing i personally am sure about (i have done it before).
I'm by no means an expert on the matter but I'm pretty sure that if you can't get the Ota due to being rooted, then updating vIA Kies isn't going to work either.
Go to settings> about device> status
scroll to bottom of list and respond here what it says under "device status" (it's gong to say either official, or custom).
If it says official, you could unroot, maybe check that the proper drivers are installed on your computer, and try once again to apply the update via kies.
If it says custom, then knox has been tripped and I cannot help further.
The biggest issue here is that if you take the OTA update you'll lose the option to root or downgrade so you should probably use TWRP to install a ROM that's pre-rooted rather than trying to get the OTA
Akalsemann said:
Samsung has now embedded a security flag called KNOX in it's later devices. Unfortunately after you flash a package/custom ROM or whatever with a different signature than Samsungs own it trips that KNOX flag.
When your KNOX flag is tripped you can no longer update your phone via official methods. It is just the way it is, and there is nothing to be done. Once KNOX flag is tripped, there is no way to "untrip" it, so you will never be able to update via KIES again.
Im not really sure whether flashing a stock lollipop rom via odin works when KNOX is tripped, i have never tried it, so you should wait for any other member for confirmation. As far as i know, it shouldn't be a problem.
What i can tell you, if you have the time, is that you flash a ROM that is compatible with 4.4.2 (Omega v13 or AllianceROM v5.6 etc) and then flash it's ROMs lollipop update after a full wipe. It is the only thing i personally am sure about (i have done it before).
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Click to collapse
well i hear what your saying, but on my other phone, same setup, rooted and all.......updated just fine---did it about a month ago...updated to android 5 from 4.4.2..just plugged in the phone and boom it did its thing............on this other phone though, daughters phone, it wont work
Swimguy14 said:
I'm by no means an expert on the matter but I'm pretty sure that if you can't get the Ota due to being rooted, then updating vIA Kies isn't going to work either.
Go to settings> about device> status
scroll to bottom of list and respond here what it says under "device status" (it's gong to say either official, or custom).
If it says official, you could unroot, maybe check that the proper drivers are installed on your computer, and try once again to apply the update via kies.
If it says custom, then knox has been tripped and I cannot help further.
The biggest issue here is that if you take the OTA update you'll lose the option to root or downgrade so you should probably use TWRP to install a ROM that's pre-rooted rather than trying to get the OTA
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Click to collapse
ok, on the phone in question, device status says--- custom, guess that ends that..........on my phone howerver, it says official which is why i guess i was able to update mine
just download a rom for your phone from sammobile and install with odin and your done

OTA updates

I have an i9505 device that is on stock rom and kernel. Never been flashed with other roms or has had any other kernels or recoveries ever installed. Has been rooted twice. I wish to temporarily disable the root to update via OTA. Is this possible? I do not wish to update via KIES or install via ODIN. I run the stock lollipop update.
Divshal said:
I have an i9505 device that is on stock rom and kernel. Never been flashed with other roms or has had any other kernels or recoveries ever installed. Has been rooted twice. I wish to temporarily disable the root to update via OTA. Is this possible? I do not wish to update via KIES or install via ODIN. I run the stock lollipop update.
Click to expand...
Click to collapse
No. Rooting your device means change the OFFICIAL state of your device to MODIFIED.
You should follow this steps:
1- (Being rooted now) Use the Triangle Away APP for change the device state of CUSTOM to OFFICIAL.
2- Backup your intenal data and factory reset your device:
- From your home screen press the apps icon in the lower right corner.
- Find and press the settings icon.
- In the upper end of the screen press the accounts tab.
- in the bottom of the next screen press the Backup and reset button.
- Press the factory data reset.
- Read the info on your cell phone screen and hit Reset device.
3- I think you will be able to receive OTA Updates then.
Some time ago , when i had KitKat on my I9505 , beeing rooted ,i've managed to change the phone status from MODIFIED ti OFFICIAL with Xposed app.After doing this it started to recive updates via OTA without doing anything else.The problem back then was that i've also had installde TW recovery so...the update downloaded itself but it couldn't install.
In your case i guess it is enough to get the phone status to show OFFICIAL...
Edit : what i forgot to say is that Xposed doesn-t work on official 5.0.1 so ..you'll have to find another method for getting OFFICIAL status.

Looking for the right stock ROM

Hello all, first post here so please be gentle, I've searched and been at this for the better part of the last 12 hours.
I have a US Cellular Note 3 and I plan on trading it in towards a new phone soon (hopefully tomorrow if I can get everything going.) I've never had a custom ROM, I rooted it with towelroot and have used supersu for superuser access and have been using it like that for the past year and a half. From what I understand in order for everything to go over smooth trading it in I need knox to be at 0x0, and for it to show stock official ROM and official device status. As of right now knox is at 0x0, it shows official ROM, but device status shows custom, also in device status in my settings it shows custom and it won't update. I deleted all of my root apps, did a full unroot with supersu, still says custom. I unmounted my SD card and wiped my partition cache, still says custom.
at this point here's what I'm attempting to do based on a few hours of digging, download and flash a stock ROM (Have Odin ready, phones plugged in, drivers installed, downloading what I hope is a good ROM) re root my phone with towelroot, reinstall supersu, run triangle away, full unroot with supersu again, factory reset.
I can't post my download link due to being a new user, I went to sammobile firmwares and punched in my model number and found a download link.
my device model number (SM-N900R4)
Also my baseband version is N900R4TYUCNAB and I'm running 4.4.2.
Now for my questions: Will flashing a stock ROM trip Knox? How do I know for sure if it's a good stock ROM? Is this the appropriate course of action? In hindsight I probably should have asked that question first.
I really hope somebody can help me out with this, I've rooted every phone I've ever had but I feel pretty over my head at the moment.
UPDATE:::: I'M AN IDIOT!
Updated to lollipop through kies fixed the issue. If google leads anybody here in the future just use kies to update.
In all my years of flashing stock Samsung ROMs, none of them have ever tripped the Knox counter.

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