It looks like Netflix has been deactivated on this device - Nexus Player Q&A, Help & Troubleshooting

Using "Netflix for Android TV 2.2 build 636" from the Sony TV APKs on my nexus player
Keep getting the error
"It looks like Netflix has been deactivated on this device"
have to re-login very frequently
Any ideas on how to solve this?

2.2.1 build 643 is on the Play Store, I've only had one forced reactivation with it so far.
But yeah Netflix for Android TV is quite buggy - a lazy port by the looks of it.

I got this Bs twice tonight.. like seriously? wtf is going on
Sent from my Samsung Galaxy Note 4 using Tapatalk.

Just got off the phone with netflix
had this happening, literally after every episode tonight. after troubleshooting everything at my house, thoroughly, I spent about an hour going through things with netflix support. apparently this is a known issue and for now there was no resolution. he said give it some time and check back if not resolved after having been escalated to tier 3 support.

Yeah it was quite bad, I noticed it seemed to be triggered consistently just after autoplaying a new episode - always within the first 30 seconds - but not after manually picking the next ep.

yup same here. honestly, I bought my dad a fire TV and myself a nexus and this nexus is garbage compared to the fire TV.. especially since I'm a prime member. I might just buy a fire TV and sell this pos.
Sent from my Samsung Galaxy Note 4 using Tapatalk.

Keep getting it too.
Really annoying.
Thought it was because I'm using it through a VPN / UnoTelly DNS but seems like it's just their terrible, terrible app being terrible.

clanbartok said:
Using "Netflix for Android TV 2.2 build 636" from the Sony TV APKs on my nexus player
Keep getting the error
"It looks like Netflix has been deactivated on this device"
have to re-login very frequently
Any ideas on how to solve this?
Click to expand...
Click to collapse
I have a Nexus Player and started getting this about 48 hours ago. It's annoying. Thanks for the workaround... I'll have to try that! I'm sick and tired of having to login after ever darn episode!!!

I do have the same problem, but i use dns4me.
on the help center (for xbox), it says that you should put dns settings on automatic.

Same issue here. Could it be related to IPv6 DNS? I have IPv6 6to4 turned on in my router and the IPv6 DNS is visible in the settings but no IPv6 adress is assigned for the device in the settings. Also in contact with the Netflix support here in Sweden, they called to US and they will investigate an call back in a few days. What ROM do you others guys use? Stock? I installed CM to be able to mount USB for Kodi.

This just started happening to me last night as well and now I have to keep logging in after every show. Time to hit them up....

I'm in the same boat guys.
I guess the bright side is I finally got around to installing cyanogenmod which of course didn't fix the issue.

I'm having this issues since a week or two. It must be a problem on the apps side only. More and more Playstore reviews and forum posts are coming up about this.
In a netflix support chat, they said that they are already working on a fix for this ... I hope so, because that's really lame.

Just came by to say the same thing is happening to me. Spent an hour on the phone with Netflix tech support, tried everything on my end, still having the same problem. Hope enough people call tech support so they know this is an issue.

i dont watch netflix often on the player, but i have this build and just fired it up and ran a few random videos. i had no errors or forced reactivations. it recognized me from the last time i ran it so it went right to the last played video i just played on my htpc...
stock and never rooted.
ghtop said:
2.2.1 build 643 is on the Play Store, I've only had one forced reactivation with it so far.
Click to expand...
Click to collapse

marctronixx said:
i dont watch netflix often on the player, but i have this build and just fired it up and ran a few random videos. i had no errors or forced reactivations. it recognized me from the last time i ran it so it went right to the last played video i just played on my htpc...
stock and never rooted.
Click to expand...
Click to collapse
The bug is triggered when autoplaying episodes, not when manually selecting them.
Edit: may be related to Settings > Help > Device, UI Build: release-20150707_170-zircon.

Same thing, asus nexus player
Got the exact same thing with my Asus Nexus Player.. 2.2.1 Build 643 of netflix app..
Need to reactivate every time it autoplays i to the next episode.. Manual select seems to br the workaround atm, tho quite annoying

I also have this problem, latest netflix on nexus plater stock rom

Me too. Netflix support just ask to sign out of app, power down the nexus player for a minute, power it back up, sign back in. Seemed to fix it, but then it was doing it again as soon as I actually watched an episode rather than just fast forwarding to the last 30 seconds.
Tried a clearing of the app data, didn't help. Tried a factory reset, that didn't help either.

longer explanation...
ok besides the fact the original episodes of mission impossible and knight rider are no longer on the site (expired licenses), i played one full episode of star trek, the original series (these shows are great background flicks whilst one is doing other things) and i was not forced out or required to sign off/on.
a bit of an aside, i have an ipad i have on my elliptical that i view whilst exercising, and when i would switch from that to the htpc i would sometimes have to re-log back in on the htpc. the error would say something to the effect of i cant be logged onto two different places at the same time, even though both devices (the htpc and ipad) are on the same network and subnet. i just figured the apple app has a different way of signing in. this error just started happening a couple weeks ago (i was using the ipad for months prior), so now i just turn on the television that the htpc is on and just view that whilst working on the machine and not had to re-log into the htpc (which is just the website netflix.com).

Related

[Q] YouTube HD playback constantly buffering

I didn't want to make a thread for this specific issue but after searching I can't seem to find a definitive answer!
Does anyone else suffer from constant buffering with HD playback on the YouTube app and is this something that can be fixed??
Firstly I have a 60Mb/3Mb connection with a good strong wireless signal. We have numerous wireless devices around the house and none of them seem to be affected by this problem. I can have my Nexus 7 within 1 metre of my router and i'm lucky if I can get through 10 seconds of HD playback without it buffering, my laptop however will happily stream 1080p whilst i'm sitting in the garden!?
The Transformers movie on the play store has no problems at all, it plays smoothly no matter where I am in the house. It can even handle me skipping through sections and resumes playback almost instantly. I'm convinced the problem is with YouTube but don't really know how/if i can fix it. I have tried clearing the cache, reverting to a previous version and completely removing it and reinstalling yet the problems persist. SD playback is vastly better but it still has it's problems from time to time.
My device is completely stock running 4.1.2 (upgraded earlier today OTA). Apart from this issue I love the Nexus and don't really have any desires to root at present. I'm 31 with 2 children and my own business so I don't have the time to put into learning it all and keeping up with everything, 10 years ago things would have been very different!
Any help would be greatly appreciated as this was one of the main reasons I bought the tablet.
I have the same problem. It's very embarrassing when you try to show off the tablet to friends :-\
Sent from my Nexus 7 using Tapatalk 2
I also get this on most of my devices, seems like a YouTube problem.
Same here
Sent from my Nexus 7 using xda app-developers app
Just glad I'm not the only one. Thought it was my connection.:what:
Sent from my Inspire 4G using xda app-developers app
I also have experienced this problem. It only happens with the YouTube on the N7. It doesn't happen on my iPhone or my laptop. I wish there was some way to fix it.
Sent from my Paranoid Nexus 7
i have the same problem it really sucks
Look at post #267. A combination of SmoothROM and Bricked Kernel, both of which I've used in the past and are great, resolved the issue for one user.
http://forum.xda-developers.com/showthread.php?p=32738522
It's somewhat comforting knowing i'm not suffering with this alone. . . This can't be right though surely!?
Whilst trying to fix the issue last night I did manage to stream a full HD 10 min video with no buffering, something that hasn't happened for a while. Strangely it worked right after using the speedtest.net app to test my connection. I don't even know if it's possible for one app to affect the other but the same video had buffering issues minutes before I ran the test. It's probably just a well timed coincidence but I thought it was worth mentioning.
I guess now we have to hope that Google get their act together and fix the site/app. They certainly receive enough in ad revenue, which always play flawlessly
Just Some Atoms said:
It's somewhat comforting knowing i'm not suffering with this alone. . . This can't be right though surely!?
Whilst trying to fix the issue last night I did manage to stream a full HD 10 min video with no buffering, something that hasn't happened for a while. Strangely it worked right after using the speedtest.net app to test my connection. I don't even know if it's possible for one app to affect the other but the same video had buffering issues minutes before I ran the test. It's probably just a well timed coincidence but I thought it was worth mentioning.
I guess now we have to hope that Google get their act together and fix the site/app. They certainly receive enough in ad revenue, which always play flawlessly
Click to expand...
Click to collapse
I'm on stock 4.1.2 after a full reinstall, I can't recreate the issue. Out of curiosity can you go to settings > apps > all > youtube and clear the cache, does it help at all?
Turbotab said:
I'm on stock 4.1.2 after a full reinstall, I can't recreate the issue. Out of curiosity can you go to settings > apps > all > youtube and clear the cache, does it help at all?
Click to expand...
Click to collapse
It's no different after clearing the cache unfortunately, that's one of the first things I tried. I'm guessing the next step is a full reinstall too. I'll have to look into backup options without root, which i'm guessing is pretty limited?
First world problems eh? :laugh:
Same Problem. I noticed the only way to get the vids to move is to toggle between hd and regarding when it freezes up. Very annoying to say the least. I just use the browser now. No probs.
Sent from my Nexus 7 using Tapatalk 2
I thought that I have problem with my router. Guess not. BTW I found "solution" which works for me. As soon as video starts buffering, turn off the screen, then on, unlock and press play on video and enjoy your video without buffering.
Sent from my Nexus 7 using Tapatalk 2
Anyone figure out a fix for this?
Sent from my Nexus 7 using Tapatalk 2
no solution, but the same problem. Bugs the hell out of me. My workaround has been to switch to SD which of course is a bit crap. When I get within reach of a wifi connection I'll try clearing cache/uninstalling updates etc. Not keen on rooting and installing new Rom/kernel as a solution to be honest.
S.
simonr43 said:
no solution, but the same problem. Bugs the hell out of me. My workaround has been to switch to SD which of course is a bit crap. When I get within reach of a wifi connection I'll try clearing cache/uninstalling updates etc. Not keen on rooting and installing new Rom/kernel as a solution to be honest.
S.
Click to expand...
Click to collapse
Running 4.2 now makes no difference I'm afraid. Cleared cache and data, left updates. Still buffers uncontrollably. That said, the tip earlier tint he thread of turning off the screen, turning it back on and unlocking, then playing the video worked very well. It played HD video for 3 minutes straight with no buffering. Then a small/short buffer (acceptable) and now buffering again for the remained of the video @ 7 minutes. does this lend any information to lead to a root cause? Willing to work for a solution .
I wanted to update my situation seeing as I started this thread.
I recently moved home and changed internet provider and all of my issues with YouTube have gone away. I have gone from a 60Mb down / 3Mb up fibre optic service with Virgin Media (where I had nothing but issues). Now on a 4Mb down / .3Mb up ADSL service with Sky.
HD YouTube videos play flawlessly from everywhere I want to use my Nexus! It's not just YouTube though as pretty much everything that works from the internet is running a lot faster on my device now. I wish I could offer more of a solution but I can only say that I don't think it's a problem with the Nexus 7/YouTube app.
Yep. I found solution in some other thread. You gotta change modem or update firmware on it. I called my ISP requesting modem firmware update, they came and put new modem instead. Even better. Wish I knew about this solution before I bought new router. Oh well...at least now I have dual band so its not total waste of money.
same
So was the problem your modem, router or actual ISP? While my VDSL2 modem is capable of being a router, I have it setup in pass-through (bridge) mode to my DLINK DIR-655 router which handles everything. What exactly in the firmware is causing the slow-down just for youtube on the N7 (and not other computers)?

how many people on this having problems with freezing on mojo

Starting this thread to see how many people are having freezing problems with mojo even if ur not and please put say if ur rooted or not and what version and firmware ur using thank you
Have freezing firmware 0202 root mmm 3
rickyd1982 said:
Have freezing firmware 0202 root mmm 3
Click to expand...
Click to collapse
Me also, was using Firmware 0202 and he was Rooted.
Rooted. Latest firmware. I've only had freezing when playing The Walking Dead. I have not experienced it with anything else yet. I use MOJO for 1080 movies, streaming, playing android games and emulation, surfing etc. without any issues with those.
I got bad freezing yesterday tried different things fans and stuff was getting freezing while streaming on XBMC and downloading from the play store so today I decided to have no fans disconnected the Ethernet cable just used WiFi been streaming all day and have downloaded big games from the play store and it hasn't crashed yet
rickyd1982 said:
I got bad freezing yesterday tried different things fans and stuff was getting freezing while streaming on XBMC and downloading from the play store so today I decided to have no fans disconnected the Ethernet cable just used WiFi been streaming all day and have downloaded big games from the play store and it hasn't crashed yet
Click to expand...
Click to collapse
I heard about this mounts ago, so why have Mad Catz not fixed this BIG problem yet with a Firmware update???
I think because it's a hardware problem, why else would they not fix that problem with a Firmware?
Rooted latest firmware.
My mojo also locks up while playing Walking Dead and pauses/freezes while downloading from play/app store!
Wifi seemed better for a while but eventually got pauses/freezing on wifi as well.
I have had a support ticket open with Mad Catz for a while now and so far they are blaming it on software
and keep asking me to reset/clear data.
I have asked for a replacement unit to prove it is not hardware but have had no response!
I have two Mojo units and have never experienced any type of freezing issue such as you gentleman (or gentlewoman) speak of. Perhaps you received a bad batch?
So I have recently been experiencing more freezing. First only noticed it when I played Walking Dead as stated above. After a couple of episodes of freezing on that game I just uninstalled it and moved on. More recently after using the MOJO for streaming shows from apps I've been getting the freezing and it will make a humming noise when it freezes. I have noticed this both on a wired connection and wireless. I've also experienced the screen going black while playing a video, but you can still hear the audio. This requires exiting to the home screen and going back into the app and starting the video again from where it left off. Ticket submitted today. I like my MOJO, but this is not acceptable.
Have u still had the Ethernet lead in when u where on WiFi pull the lead out completely mine freezes when the lead is in but I don't get any freezing when I keep the lead out and just use WiFi give it a go
I discovered that my MOJO was freezing in Walking Dead due to the "GMD Auto Hide Soft Keys" app! If I do not hide the softkeys it doesn't seem to freeze. I have tried "full!screen" (I don't like to see the softkeys while playing games) and it hasn't frozen/locked yet. The only problem I still have is the pausing/freezing when downloading from play/app store. It is better on wifi but not perfect. I prefer wired!
rickyd1982 said:
Have u still had the Ethernet lead in when u where on WiFi pull the lead out completely mine freezes when the lead is in but I don't get any freezing when I keep the lead out and just use WiFi give it a go
Click to expand...
Click to collapse
I have the lead out and have still had the freezing. Everything works great on my Wi-Fi right up until a freezing episode occurs during streaming.
JulianH said:
I discovered that my MOJO was freezing in Walking Dead due to the "GMD Auto Hide Soft Keys" app! If I do not hide the softkeys it doesn't seem to freeze. I have tried "full!screen" (I don't like to see the softkeys while playing games) and it hasn't frozen/locked yet. The only problem I still have is the pausing/freezing when downloading from play/app store. It is better on wifi but not perfect. I prefer wired!
Click to expand...
Click to collapse
I also thought it may have been the GMD Auto hide so I uninstalled it and installed "fullscreen". I have had freezing with fullscreen installed as well. It seems to happen randomly during streaming. I'm going to keep testing things out and will probably try The Walking Dead again. I may try a factory reset at some point after I finish playing GTA III if it's still occurring That game has run perfectly though.
JulianH said:
I discovered that my MOJO was freezing in Walking Dead due to the "GMD Auto Hide Soft Keys" app! If I do not hide the softkeys it doesn't seem to freeze. I have tried "full!screen" (I don't like to see the softkeys while playing games) and it hasn't frozen/locked yet. The only problem I still have is the pausing/freezing when downloading from play/app store. It is better on wifi but not perfect. I prefer wired!
Click to expand...
Click to collapse
Another app that requires root and does modification to the default user interface. Guys, be careful regarding apps that require root access. If the mojo is not on the supported list for any of these types of apps that actually modify the interface, I would say to proceed with caution. Root is a powerful thing.
rickyd1982 said:
Have u still had the Ethernet lead in when u where on WiFi pull the lead out completely mine freezes when the lead is in but I don't get any freezing when I keep the lead out and just use WiFi give it a go
Click to expand...
Click to collapse
Agreed my wifi is dead locks webpages if it's on with ethernet in,i guess it's a conflict of the m.o.j.o probably saying wifi ethernet wifi ethernet wifi ethernet forever and can't decide so just [email protected] up in a timeout (hangs).Not tried on wifi only yet though must have a go at that,possibly could be the update messed the wifi up on root or on both none root and rooted devices?
I haven't had any recent freezing issues during streaming. I have gone back to ethernet with wifi turned off and seems to be doing ok. I unplug the unit every couple of days.
I have one really weird issue. It only occurs when streaming video, such as from HBOGO, never when playing games. I will be watching and the video will go black. There is still volume, but no video. Hitting the volume button on my tv remote brings the video back immediately. I only found out the fix by trial and error as the MOJO controller won't bring back the video, only the TV remote. Anyone have any ideas what might be causing this? HDMI issue? It happens randomly and will happen multiple times during a show. Sometimes within a few minutes of starting a show, other times it takes a bit before it will do it.
no more freezing
Just like to report that I have now been going a few weeks now and have had no freezing what soever since I stopped using Ethernet really glad now I didn't send mine of working like a charm
christoph80 said:
I haven't had any recent freezing issues during streaming. I have gone back to ethernet with wifi turned off and seems to be doing ok. I unplug the unit every couple of days.
I have one really weird issue. It only occurs when streaming video, such as from HBOGO, never when playing games. I will be watching and the video will go black. There is still volume, but no video. Hitting the volume button on my tv remote brings the video back immediately. I only found out the fix by trial and error as the MOJO controller won't bring back the video, only the TV remote. Anyone have any ideas what might be causing this? HDMI issue? It happens randomly and will happen multiple times during a show. Sometimes within a few minutes of starting a show, other times it takes a bit before it will do it.
Click to expand...
Click to collapse
Your not using a mouse by any chance?Or leaving the mouse cursor on the top black area of the screen,as on my unit if i leave the mouse cursor on the top bar from time to time i get intermitent flickering (black screen/normal screen) or the screen just goes solid black.So i just place the cursor anywhere but when i am using the unit and it does not happen then.
PHYSC-1 said:
Your not using a mouse by any chance?Or leaving the mouse cursor on the top black area of the screen,as on my unit ifi leave the mouse cursor on the top bar from time to time i get intermitent flickering (black screen/normal screen) or the screen just goes solid black.So i just place the cursor anywhere but when i am using the unit and it does not happen then.
Click to expand...
Click to collapse
Yeah, I get that too, only on at the top and it's only a few pixels (hoz lines), just blanks out the display.
not sure what's going on there, just figured it's the TV which has overscan issues anyway.
gwaldo said:
Yeah, I get that too, only on at the top and it's only a few pixels (hoz lines), just blanks out the display.
not sure what's going on there, just figured it's the TV which has overscan issues anyway.
Click to expand...
Click to collapse
Mine went black screen and had to take it back,got a refund now.I am looking at the xiaomi mipad but don't have a clue how much they are or when or if they get released in the uk? Wondering if anyone knows if android possible to install on a jetson tk1 deveoper board as well as maplin have them listed but none in stock?
I'm back to my ouya again i bricked it the other night and spent 48hrs fixing it i wrote a tutorial for people in the same boat now in the ouya help forum here took me ages.I want cynogenmod on it but don't have a laymans guide to do it,bet yu don't know of one do you?
Too bad about your mojo.
PHYSC-1 said:
I want cynogenmod on it but don't have a laymans guide to do it,bet yu don't know of one do you?
Click to expand...
Click to collapse
No sorry, I don't have an ouya.
Re the jetson tk1 deveoper board, I don't see why it can't run android, I'm sure someone will have a androind rom for it.

Netflix crashing the whole unit

got my Nexus Player tonight and, while there are definitely things that need improvement, overall it's pretty good.. I was watching netflix with no issue for about 3 hours, then went to get some dinner.. Came back and it was having issues connecting.. error NW-4-8. signed out and back in and it was able to connect, but now, any time that I start to stream something on netflix, it crashes the entire unit.. my tv starts flashing "No Signal" and i have to unplug/replug it.. This happening to anyone else? I haven't tried reseting it to defaults yet, and will try that if it's not fixed tomorrow, but wanted to see if anyone else was having the same issues..
Haven't seen that myself but try clearing cache/data for netflix before resetting the whole box.
Sent from my Nexus 5
ill give that a try.. from the apps menu, right? i dont think i've seen any way to do that from within netflix.
melophat said:
ill give that a try.. from the apps menu, right? i dont think i've seen any way to do that from within netflix.
Click to expand...
Click to collapse
Settings (bottom left icon, looks like a gear)-> Apps, find netflix, clear data.
You'll need to resign in, ect. I had to do this the other night on one of my ADT-1's because I had a similar error, and it wouldn't connect to netflix.
ok, so after doing this, it worked for awhile.. now i can't play anything on netflix at all.. just gives a blank screen when i select something to watch.. the netflix app is crap on the player, unfortunatly.. hulu/plex/ted... all others are working with no issues, but netflix is extremely inconsistant.. such a disappointment for an app that should have been ready at launch.
melophat said:
ok, so after doing this, it worked for awhile.. now i can't play anything on netflix at all.. just gives a blank screen when i select something to watch.. the netflix app is crap on the player, unfortunatly.. hulu/plex/ted... all others are working with no issues, but netflix is extremely inconsistant.. such a disappointment for an app that should have been ready at launch.
Click to expand...
Click to collapse
Maybe it's the software , Netflix works fine for me but plex I can't make it through a movie with out it crashing...
toe451 said:
Maybe it's the software , Netflix works fine for me but plex I can't make it through a movie with out it crashing...
Click to expand...
Click to collapse
Same! Netflix works great here.
Both Plex and Netflix have plenty of bugs on Android TV. I'm speaking from my experience on the ADT-1. Neither company has been actively fixing bugs. .. Plex has their forums, but the devs just ignore you.. and update **** no one cares about, like sync, or previews.
Luxferro said:
Both Plex and Netflix have plenty of bugs on Android TV. I'm speaking from my experience on the ADT-1. Neither company has been actively fixing bugs. .. Plex has their forums, but the devs just ignore you.. and update **** no one cares about, like sync, or previews.
Click to expand...
Click to collapse
I dont mind a bug or two here and there, plex at least works, just like hulu and all the other basic apps from large streaming companies.. But netflix just freaking crashes the unit.. Its fully unusable with no rhyme or reason why. I've uninstalled, signed in and out, tried both 5ghz and normal networks, reset and started over even and its just not working.. And without root, i cant even install logcat to track down the issue in a more logical manner. Whata even more frustrating is that i seem to be alone wih the issue.. The only thing ive noticed is that when netflix tries to load a video, it'll count 1-6%, jump to 63%, then to 99%, then goes to a black screen. Then my screen flashes no signal. If i hit the home button a few times, itll come back to the home screen, but nothing changes... Anyone elae with ideas, pkease feel free to chime in. Im fairly comfortable with adb abd faatboot if that helps..
melophat said:
ok, so after doing this, it worked for awhile.. now i can't play anything on netflix at all.. just gives a blank screen when i select something to watch.. the netflix app is crap on the player, unfortunatly.. hulu/plex/ted... all others are working with no issues, but netflix is extremely inconsistant.. such a disappointment for an app that should have been ready at launch.
Click to expand...
Click to collapse
I have this problem as well, trying to watch anything on Netflix turns the video signal off to the TV, pressing back takes me back and turns the display back on. I'm using an older viewsonic TV so I tried moving the player to a newer Samsung tv and it works fine. So I'm just going to go ahead and point my finger at those DRM demons and blame them based solely on conjecture and sit and wait hoping for a patch or fix. (Netflix plays on the viewsonic fine with Roku and Chromecast, just not the nexus player.)
I'm having this same issue. Is there any resolution yet? The TV will flicker about an HDMI-CEC failure when this occurs, so I'm curious if there's a connection there.
Nope -- no connection. I disabled HDMI-CEC on the television, and Netflix still pretends to load the video and then displays a black screen. Tried clearing the Netflix cache and data, but this does nothing to solve the problem. Netflix worked fine for two days, and now this.
Had the same thing happen with the movie play store movie I rented. . Video would go black and only hear the audio. . I can unplug the hdmi from the tv and plug it back in and it will work for awhile. .. called Google they tried to blame it on the movie app.. and of course while on the phone it works fine. . Call google everyone. .
so, got root tonight and was able to grab a logcat.. looks like it's the HDCP authentication thats breaking, like we all thought.. here's the link to the log info, in case anyone smarter than me wants to take a look and maybe find something helpful (google docs link)::
https://docs.google.com/document/d/1BuWYZpvugrdXuY_xUJQPOxGI8mZ0gAjsvPQGtfaeYNM/pub
melophat said:
so, got root tonight and was able to grab a logcat.. looks like it's the HDCP authentication thats breaking, like we all thought.. here's the link to the log info, in case anyone smarter than me wants to take a look and maybe find something helpful (google docs link)::
https://docs.google.com/document/d/1BuWYZpvugrdXuY_xUJQPOxGI8mZ0gAjsvPQGtfaeYNM/pub
Click to expand...
Click to collapse
FWIW, I went ahead and swapped out HDMI cables and the new one, so far, is working great with Netflix & Nexus Player.
strange
PearcePowers said:
FWIW, I went ahead and swapped out HDMI cables and the new one, so far, is working great with Netflix & Nexus Player.
Click to expand...
Click to collapse
i tried that, no dice.. also, none of the other video apps (hulu, play movies) are having any issues at all..
melophat said:
i tried that, no dice.. also, none of the other video apps (hulu, play movies) are having any issues at all..
Click to expand...
Click to collapse
Yeah -- it doesn't make any sense to me either. I didn't have issues with any of the other apps when I was having the problem with Netflix going black. Fortunately, I haven't had the Netflix problem since changing the HDMI cable several days ago <knock wood>.
Per my post at http://forum.xda-developers.com/nexus-player/general/netflix-buffering-issues-t2961438, reinstalling NetFlix addressed NetFlix failing to work at all.
since I started this post, I wanted to post an update.. I never was able to get netflix to work in my setup.. I have my tv, hooked into a monoprice HDMI switch, then into the NP.. no other apps were having any issues at all except for the netflix app.. because netflix is 99% of what I would do on the player right now (seeing as there's very little development for it currently), I've returned my NP. I may grab another one at a later date, if development picks up, but right now, that's a device killing issue for me. hopefully nobody else runs into this issue.

Backdrop Not Activating Automatically

Has anyone else had an issue where the backdrop refuses to kick in automatically after the preset time? It simply won't activate for me on its own (neither daydream nor color works). If I manually start it from the settings menu it will launch. I've tried rebooting the device and it still won't work. Any ideas?
UPDATE: I've been doing some troubleshooting, and after uninstalling Plex and rebooting, backdrop starting working again. I then installed Plex again, and it briefly worked, but then stopped.....so I'm wondering if Plex is causing the issue. I suppose the next step is to leave Plex uninstalled for a while and see what happens.
I have the same problem. What happens is the screen just goes black when it is supposed to go on. Like you I can run it manually through the settings. I don't even have Plex installed so I have no idea why it stopped working. I can't understand how there is no simple way to restart the player too...
Based on my experiences so far, it appears that Google rushed this unfinished prototype out to the market. I have so many little problems and find that video playback is choppy at times. This thing needs some attention quickly.
arecad said:
I have the same problem. What happens is the screen just goes black when it is supposed to go on. Like you I can run it manually through the settings. I don't even have Plex installed so I have no idea why it stopped working. I can't understand how there is no simple way to restart the player too...
Based on my experiences so far, it appears that Google rushed this unfinished prototype out to the market. I have so many little problems and find that video playback is choppy at times. This thing needs some attention quickly.
Click to expand...
Click to collapse
I agree. It definitely seems pretty buggy at this point.
So far, in my case though, it's been running much better since I uninstalled Plex. Also, I was having an issue with the microphone on the remote controller REALLY sucking. It would hardly ever work properly. It would regularly not pick up any of what I said or pick up only the first word or so. BUT, since uninstalling Plex, the microphone has been working perfectly. It's like night and day. I'm going to keep monitoring it, but it seems like Plex was definitely causing this problem for me in addition to my backdrop problem.
With all of that said, perhaps you installed a different app that's causing problems for you?

Google Home Mini , Netflix issues.

So I recently bought a google home mini , linked it with my shield . I Was able to use voice commands to launch Netflix on my sheld tv. But for some reason , it's stopped working. Now all I get I " Cant play Netflix on Android TV" .
How many others are experiencing this issues?
Thanks
Never worked for me. I read a short while back that Google had/was fixing Netflix for Android TV through Assistant, but I'll keep holding my breath for a while longer......
Blindfold_NL said:
Never worked for me. I read a short while back that Google had/was fixing Netflix for Android TV through Assistant, but I'll keep holding my breath for a while longer......
Click to expand...
Click to collapse
Yeah I saw that article on Android police posted in October.
It's very frustrating, mostly because I worked for a few days than it just stopped .
Ridiculous that google products can't work properly with one another [emoji1]
Link to Donate, Thank You! https://bit.ly/2OVkQOm
ACHILLES R32 said:
Yeah I saw that article on Android police posted in October.
It's very frustrating, mostly because I worked for a few days than it just stopped .
Ridiculous that google products can't work properly with one another [emoji1]
Link to Donate, Thank You! https://bit.ly/2OVkQOm
Click to expand...
Click to collapse
Yeah, well. TBH I'm surprised it somehow worked for you at all. I got the "I can't cast to Android TV yet" message from the beginning.
That was the only reason I was hoping for the Shield wall outlet plugin they had announced. That should have prevented these issues and worked directly for all the shield items. But then the Android Mini was released, which made it (mostly) useless (well except for people like us who would actually like full compatibility).
Blindfold_NL said:
Yeah, well. TBH I'm surprised it somehow worked for you at all. I got the "I can't cast to Android TV yet" message from the beginning.
That was the only reason I was hoping for the Shield wall outlet plugin they had announced. That should have prevented these issues and worked directly for all the shield items. But then the Android Mini was released, which made it (mostly) useless (well except for people like us who would actually like full compatibility).
Click to expand...
Click to collapse
Here in the US I don't have any problem. Kids use it more than anyone else in the house.
"Hey Google, play ninjago on Netflix on Shield"
"Hey Google, play transformers on Netflix on Patio" (Chromecast)
TV turns on (CEC), show starts playing...
And the final one:
"Ok google, turn off shield"..."Ok, turning the Shield Off". Everything turns off.
MrBungle67 said:
Here in the US I don't have any problem. Kids use it more than anyone else in the house.
"Hey Google, play ninjago on Netflix on Shield"
"Hey Google, play transformers on Netflix on Patio" (Chromecast)
TV turns on (CEC), show starts playing...
And the final one:
"Ok google, turn off shield"..."Ok, turning the Shield Off". Everything turns off.
Click to expand...
Click to collapse
Yeah. First one gives me the "I cannot play to android tv yet"
Second one works fine (to my Chromecast in Bedroom). also can turn the Bedroom tv on through CEC.
Last one I don't use that way, since I use a Harmony, but I can turn everything (shield, amp and tv) off by giving the correct Harmony command and it turns everything off (or changes profiles if I want to change from Shield to Playstation, or watching TV).
So basically everything works except casting the Netflix to Shield, which they promised would start working and seeing that it works for you, I would think it shouldn't take that long anymore (I think I even have language set to English, US, but I'll check if it's not set to UK which if that's the case could be an issue).

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