[Q] Emails loading very slow... - Galaxy Note 4 Q&A, Help & Troubleshooting

So I finally convinced an iPhone friend to get the Note4 and for some reason she is having trouble right out of the box. The emails seems to take forever to load. Here's the link of a side by side comparison with an iphone.
I can't link a video directly since I don't have enough posts, but put this after youtube.com/ then it will show the comparison watch?v=xcNX1H-6SOM
What could the problem be? Why is it loading so slow? Has anyone experienced this before?
Thanks ahead of time!

maybe having photos and too many other options like the last 200 days syncing ..also what app is the person using for email .the built in email app is very good some downloaded apps not so good ..

It may the internet connection has some problems, if not, try to use the built in email app, if it is the one who takes forever, then try to wipe cache and data and force stop then reinstall the app update from playstore, and do not forget to check the size of the attachments that u r dealin with

Related

Gmail sync is busted

My Gmail sync is busted. I am not getting incoming emails nor sending outgoing mails. When i scroll down my old emails, at the point where it starts to load more older ones, I instead get a message "No connection" and "retry" button. Retry is unsuccessful.
When i go into the data and synchronization setting and manually try to sync the gmail, I get a 1-frame-flash on the bottom which flashes me a message saying "Sync is not currently experiencing problems. Please try again later".
I then add a secondary gmail account and it syncs perfectly!! But my primary one doesn't work! I can't remove my primary account and re-add it unless I do a factory reset...which I don't want to do.
I've tried a reboot and it didn't help. Anyone have any ideas?
I've got the same problem today. It seems that it's a server problem.
Server problem, even though a secondary account synced fine?
If I'm not the only one...then that makes me feel better.
I have this issue with WM
I use Google sync with WM device (My N1 should arrive tomorrow) and have had a similar (if not exact) problem. When I receive a mail from a specific sender ([email protected]) 90% of the cases it breaks the sync. I also sync that same account via IMAP on a secondary account in my WM device - just in case.. syncing every 30 minutes.. (that sync works fine) so I can use the IMAP account to delete the problematic mail.. and then, once deleted (or archived if I use the web interface) the problem is gone.
Try to find if there was a mail message you got that caused the problem. it is probably either the last synced mail or the one just after that...
Update:
The sync fixed itself this morning. It started syncing nonstop for a good hour (I'm on ATT Edge too) and I wasn't sure what it was doing, but the end result is I can now get my emails and notifications again.
On a separate note, I also noticed that now in my Gmail app, I can access every email dating back to 9/11/09. That's hundreds of emails. And If I scroll all the way to the bottom, there's no more loading earlier conversations, so 9/11/09 is the farthest back I can access my email without searching.
Does anyone know that there is such a limit to looking into past emails? Also, Anyone know why it doesn't just expose a 15-20 emails at a time like previously? Is it because once the email is exposed, it's cached somewhere and I don't need to load it anymore? If so, I'd love to know where I can delete this cache.
Some other members have experienced a similar issue with no sync. They fixed the broken sync by doing this(and this is how you can clear that cache as well)
Setting->Apps->Manage Apps-> gmail/gmail storage->clear data and cache(if you can, on my G1 I can just clear data, no cache shows)
You will probably just want to clear the gmail storage one, but doing both probably wouldn't be that big of a deal.
denimjunkie82 said:
Update:
The sync fixed itself this morning. It started syncing nonstop for a good hour (I'm on ATT Edge too) and I wasn't sure what it was doing, but the end result is I can now get my emails and notifications again.
On a separate note, I also noticed that now in my Gmail app, I can access every email dating back to 9/11/09. That's hundreds of emails. And If I scroll all the way to the bottom, there's no more loading earlier conversations, so 9/11/09 is the farthest back I can access my email without searching.
Does anyone know that there is such a limit to looking into past emails? Also, Anyone know why it doesn't just expose a 15-20 emails at a time like previously? Is it because once the email is exposed, it's cached somewhere and I don't need to load it anymore? If so, I'd love to know where I can delete this cache.
Click to expand...
Click to collapse
On older versions of Android, we could clear the cache on all Google apps... but this isn't available through the Manage Applications screen in 2.1. Not sure why Google took out this feature.. Previously if Gmail stopped synching, we would clear the cache and it would start working again. Hopefully this doesn't become an unfixable issue with 2.1.
uansari1 said:
On older versions of Android, we could clear the cache on all Google apps... but this isn't available through the Manage Applications screen in 2.1. Not sure why Google took out this feature.. Previously if Gmail stopped synching, we would clear the cache and it would start working again. Hopefully this doesn't become an unfixable issue with 2.1.
Click to expand...
Click to collapse
They took it out? That sucks! Can you do the clear data at least? And I could swear I read someone with a Nexus One had this issue, and cleared the data or cache for gmail and fixed it... maybe it was in the G1 forum, starting to get confused following both at the same time.
pjcforpres said:
They took it out? That sucks! Can you do the clear data at least? And I could swear I read someone with a Nexus One had this issue, and cleared the data or cache for gmail and fixed it... maybe it was in the G1 forum, starting to get confused following both at the same time.
Click to expand...
Click to collapse
Aha I found it! I may be an Android noob but I can still be useful.
Within Manage Apps, click hit Menu > Filter > All. This will expose all the native apps as well and you can clear your cache till the cows come home. I just found this a minute ago and cleared out my cache for my Gmail, default browser, and Youtube. That felt sooooo good, since I'm such a storage nazi.
denimjunkie82 said:
Aha I found it! I may be an Android noob but I can still be useful.
Within Manage Apps, click hit Menu > Filter > All. This will expose all the native apps as well and you can clear your cache till the cows come home. I just found this a minute ago and cleared out my cache for my Gmail, default browser, and Youtube. That felt sooooo good, since I'm such a storage nazi.
Click to expand...
Click to collapse
Rad! I hadn't even thought to hit menu and see what I could get, lol... Good find.
Thank god! I was this "-" close to questioning my sanity! Thanks a lot uansari1! You will be getting a bill for my thearapy sessions to recover from this.

Facebook Help: Help: An error had occurred while fetching data [null]

All of a sudden I got "An error had occurred while fetching data [null]" every time I want to see my live feed and my own profile from my Nexus One phone (stock Facebook app). I have no problem accessing it from the browser or PC.
Strange thing though, when i log out, then re-login using OTHER facebook account, I can see the live feed and the profile page no problem. Everything works fine again.
However, once i login using MY account, problem starts again.
I have hard reset my N1, problem still there.
Any idea? Please help.
I like the stock Facebook app on N1, don't really want to install another app or use browser to access it.
Oh and my N1 is stock, no root yet.
Thank you
Calm down and take a deep breath I have the same problem. It is not your phone it is facebook server. I had the problem yesterday shortly and today in the morning. Now it seems ok for me...wait until they repair the problem and use the browser application in the meantime...
i had the same issue also, mine seems to be working now though.
so server related not my phone?
phew...
mine still isn't working though
still not working? dang, just give it some time, mine was out a good 6-7 hours
I've had this issue on the Desire ROM where the live feed on the Friend Stream just refuses to update... I was "locked out" for a few days.
strange, it wasn't working for a while until u put the facebook widget on my home. click on the facebook icon, then ta-da! all working again.
Not sure if it was a coincidence...
It's a problem with some 3rd party apps that push data to your facebook feed and the client's interpretation of the XML. Zynga apps being one of them.
You can experiment by hiding various 3rd party apps form your facebook feed (or logging in when you get the error on a computer and seeing what apps were there and not on your phone).
Once they're hidden (or, over time as they pass further down the history list) your feed will work fine.
i don't play games on facebook, nor have i allow any games to be on my profile.
strange, but it works ok now.
Not just games this can be form ANY third party app that has an illegal character in it....this includes quizes, "who visited your profile", horoscopes, any of those things, anything that is not a pure-facebook update.
Same problem here on htc desire S. On wifi all is ok. On 3g ''An error had occurred while fetching data (null.)'' This is very strange.

[Q] Issue with the Gmail App

For some reason my Gmail App has stopped working properly about 1hr ago. Every time I open the app the conversations start loading then get to the bottom of the screen the force close message below pops up:
"The process com.google.process.gapps has stopped unexpectedly. Please try again. dumpstate_app_201008062027_com_google_process_gapps.log has been saved. Use *#9900# to copy out log."
No success after rebooting the phone several times. Can anyone please shed some light? I really have no clue to what happened ... now I have to use the email client .
Thanks in advance for your help, really appreciate it.
I just checked to see if it was a problem with the app itself and mine is loading all conversations fine. Did you delete or replace anything prior to?
No I didn't do anything to the phone, not even install or uninstall any apps. This is so strange.
Maybe try removing the account and doing it again... It shouldn't mess anything else up. I'll try it out on my phone now to confirm.
[Update] Wouldn't let me do it because it's the primary. A factory reset is the only way to completely remove it. You can try clicking on sync gmail to stop it and then click on it again to force a refresh. Idk if that'll fix your particular problem though
Try going to settings, applications, manage applications, menu button, filter, all. Select gmail, clear data and clear cache. Then do the same with gmail storage, then try to resync.
Sent from my Vibrant using the XDA app.
Typos, incorrect words, gibberish, and other nonsense brought to you courtesy of Swype.
I did a factory setting, unfortunately it did not fix the issue.
It doesn't work...
Ok, after 4hrs of insanity trying to figure out what suddently went wrong with my vibrant. I came to a conclusion that it's not my phone because when I added my wife's GMAIL account, the force close did not come up and all the conversations were loaded without any issues.
Apparently, the server where my GMAIL account is located seems to have some problems since I keep getting sync errors with contacts and calendar as well.
Have you tried logging into your account from an actual computer? Perhaps there is a problem with your account. I know I had weird sync errors when my account got compromised by a spammer last month, and google locked my account until I changed the password.
Sent from my Vibrant using the XDA app.
Typos, incorrect words, gibberish, and other nonsense brought to you courtesy of Swype.
The weirdest thing is when I used my PC I didn't encounter any issues... That's why I thought the problem came from the phone @ the beginning.
Since this morning everything seems got back to normal. All the conversations loaded no problem.
Sent from my SGH-T959 using XDA App
I'm getting this now, too. My first two screens of gmail are shown but if I scroll down to where it says "Loading conversations" the after a few seconds the error pops up. I wonder if there is a "bad"email in our inbox that the gmail app doesn't know how to handle - something along three lines of unexpected characters in the email header/subject/etc or some partis badly formatted or too long like the header or something in it. Tomorrow (Sunday) I will try archiving my old messages on gmail and see if that makes the error go away. If it does then it a pretty good bet that one of the emails is causing three problem (the app still shouldn't crash but it would at least help explain what is happening).
Sent from my SGH-T959 using XDA App
kevnkate said:
I'm getting this now, too. My first two screens of gmail are shown but if I scroll down to where it says "Loading conversations" the after a few seconds the error pops up. I wonder if there is a "bad"email in our inbox that the gmail app doesn't know how to handle - something along three lines of unexpected characters in the email header/subject/etc or some partis badly formatted or too long like the header or something in it. Tomorrow (Sunday) I will try archiving my old messages on gmail and see if that makes the error go away. If it does then it a pretty good bet that one of the emails is causing three problem (the app still shouldn't crash but it would at least help explain what is happening).
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Well I was able to avoid the error by archiving or deleting old emails in the inbox. I noticed when you have a large volume in one single label it causes the crash while loading conversations. I do not think it comes from a "bad" email, it's just a glitch in the app itself that folks @ Google need to work on.
Another thing that I noticed is when I logged-in my email using Nexus One, the force close did not occur but there was a failed connection-try again message.
Same problem here, noticed it today... good to know im not alone heh, but like the OP said im pretty sure it is a glitch in the app, so we'll maybe have to wait for a fix.
Confirmed, only by trying to scroll down really fast (and I'm on wifi). This was not an issue on my g1, of course I was using custom rom's. It'll certainly be addressed.
I have not encountered this problem with the Gmail app yet but I have had the exact same issue come up with the Messaging app twice so far.
But the problem has not stopped me from using the Messaging app and I was able to go right back into it each time it happened. It happened once about 30 minutes ago, and another time over a week ago.
I think it may have to do with the 200 text limit that I have turned off. Since Inbox is at 173 right now with Outbox 89, last deleted a few days ago and also with 33 conversations.
It does get a little laggy too but I have noticed it lag with only a few conversations with maybe an overall total of 30 text messages. I never had it lag this much on the G1 and I would have over 1000+ text messages and with cyanogenmod.
I am having the same issue.
I am getting the same thing too.
Mine started late last week after I updated the Facebook app. I tried uninstalling/reinstalling (highly doubt it was related, but due to coincidence I had to try it) and it was doing the same thing.
I did a factory wipe - same thing. I ran fix permissions and rebooted - same thing.
I am not sure it is related to having too many items in one label as I have just shy of 300 items in my inbox, and I have had about the same (give or take 2-3) for months (I use many, many labels to manage things), but I am going to try to organize, move, delete, archive, etc. some of my messages and see what happens.
Google knows of the issue.
http://www.google.com/support/forum/p/Google+Mobile/thread?tid=7fbf3c640ffa9b37&hl=en
laristech said:
Google knows of the issue.
http://www.google.com/support/forum/p/Google+Mobile/thread?tid=7fbf3c640ffa9b37&hl=en
Click to expand...
Click to collapse
Thanks for the link. I haven't had time to search today while I've been at work.
FYI, it looks like this may have been fixed. Mine has stopped doing it this morning. Checking the issue link that laris posted, nothing confirmed from Google that it is fixed yet though. Couple of people reporting that theirs is fixed too.

[Q] Droid X Running Slow

So this post isn't for me but for a friend who doesn't have an account here.
Anyways, he's telling me that the problem he's having is with messaging. He says that it goes really slow closing one messaging and then opening another one and says that the keyboard also takes a second to be brought up. He hasn't rooted his phone as it is still relatively new and he doesn't understand all of what rooting is. I'm just wondering if anyone else with a droid x has had this problem and if they had a fix for it.
Thanks.
I had this problem until I deleted about 2k texts and reduced my total texts to about 3k. If he wants to keep his texts find an app to back them up before deleting them.
He's only just told me about this problem. I'm gonna go check it out for myself then i'll report back.
Does he use Facebook to sync photos to contacts? I used to have this problem and removing the linked Facebook account fixed my slow messaging speed.

Interesting glitch I encountered

So over the past couple days my phone became ridiculously painful to use. Opening text message conversations would require almost a minute or more to load, browsing the internet was jarring, and just everything would hang and cause me to wait before I could use it. This wasn't the experience I was used to and it just started all of a sudden.
I checked to see if maybe I downloaded some app that would cause the issues, but I hadn't downloaded anything recently except for regular updates. Then I checked to see if any app I wasn't used to seeing was running in the background. No dice (although I did notice the sync icon frequently in my status bar, something that didn't click at the time). Thus I began assuming it was the ROM I was running. I figured I should wipe /data and /system and flash a new ROM. However, I decided to check my storage space and looked through my apps. This is where it got weird:
Contacts Storage was taking up 2.2 gigs of storage...
At the time, I didn't consider that to be a potential cause of my issues, but rather a ridiculous bug that I fell victim to. So I deleted the data freeing up a bunch of storage space and decided to turn off Facebook contact sync (guessing that may have contributed to it). Now Contacts Storage takes up 20.54mb, a much more reasonable amount of space.
Since deleting all of that data, my phone has been back to normal performance. Opening up text messages is near instant, scrolling in the browser doesn't get stuck, etc, etc, etc. I can understand why deleting that data would help the messages, but I'm not sure why it would affect the performance of the entire phone. Wondering if it was constantly syncing stuff in the background hurting the performance throughout the phone.
Has anyone else encountered this or know why it would cause any of the issues I described? Granted, I just did this a couple hours ago so things might change, but everything seems good for now.
It's just probably CPU processes taking up the speed you need for whatever you're doing. FB sync is notorious for this, that's why I use Picture Contact Sync and manually sync my contacts. FB app should just be hung and shot and whoever at FB who made it fired.
ArmedandDangerous said:
It's just probably CPU processes taking up the speed you need for whatever you're doing. FB sync is notorious for this, that's why I use Picture Contact Sync and manually sync my contacts. FB app should just be hung and shot and whoever at FB who made it fired.
Click to expand...
Click to collapse
Yeah I have HaxSync for syncing contact pictures now which is all I need. What the hell was Facebook syncing though to take up 2gigs? I tried looking into this online and I found a few people reporting sizes of 300mb, but nothing over a gig. I have no idea how mine got so high.
delete Facebook and never use it again.. the mobile web version is better

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