Folks,
I went through hell the other day trying to find how to repair my Verizon VZ 980. It was rooted and had a TWRP recovery. I was trying to reboot the Exposed Installer, which then would not reboot (as the software warns can happen), in fact the phone would not boot at all, even for a total factory reset from the keys on the back of the phone. Even though there are a few threads on this site which one can use to work the tot or kdz methods to bring a bricked phone back to life, in actuality, I found that, for some reason, I couldn't get the zips containing the firmware or the flash tool to download. It is clearly important to use the appropriate operating system along with the Lg-flash tool-2014. **They exist else ware on Google. Of course the Lg Mobile drivers have to be loaded and the Lg mobile support tool has to be accessible. Preferably have all of these in one folder on the pc desktop. My suggestion is to Google the following: VS98024A_11.kdz (the correct firmware and will download unzipped-you cannot change the suffix on the tot to kdz if you download the tot), the LG+Flash+tool+2014 and finally the LGMobile Support tool. The Flash Tool is self explanatory, similar to Samsung's Odin. and allows you to look up the firmware you have, finds it, and loads it to the appropriate box when you click on the folder icon and locate the downloaded items on the pc. The Flash Tool will only recognize the kdz firmware and is labeled in Korean, but ignore as the firmware will boot English. Turn the phone off completely, and put in download mode, by holding the vol. down and connecting to LG usb cable, Click on cse flash on the Flash Tool for a total redo of the phone. Just keep OKing or starting what ever pops up thereafter. This works, with great relief, but follow the process slowly along and never disconnect the usb plug until all has loaded and you see the message to exit the program.
Hello,
I want upgrade my LG G2 with a new rom 5.xX
This phone have only the operator update. No custom, no trwp, nothing...
I installed drivers and when i want access to download mode. I can't. I use the good proccess with vol up then plug usb cable always with vol up presses.
follow this procces after a little moment my phone show me battery logo charging.
So i can't access to download mode.
I would use this process
t was NOT bricked. I finally tried playing around with the LG Mobile Support Tool (B2CAppSetup.exe). Of course it detected that my phone already had the latest firmware from T-Mobile, but then I clicked Options>Upgrade Recovery.
It downloaded for a while then I noticed it had put my phone into download mode (it said "Rooted" in red letters at the bottom). Then it flashed the same firmware over and I immediately tested, it entered download mode right away. But I didn't end up needing that as Stumproot was able to brute force it now after the recovery flash.
Anyway, I couldn't find an answer anywhere else. Most results also have a bricked phone, but that wasn't my issue. This solved my problem and maybe it could work for others.
but it's impossible for me to install B2appsetup on my pc the installation begin then stop after 5s then nothing.
I have Win 10.
Do you have a solution for me , please??
poupinej said:
Hello,
I want upgrade my LG G2 with a new rom 5.xX
This phone have only the operator update. No custom, no trwp, nothing...
I installed drivers and when i want access to download mode. I can't. I use the good proccess with vol up then plug usb cable always with vol up presses.
follow this procces after a little moment my phone show me battery logo charging.
So i can't access to download mode.
I would use this process
t was NOT bricked. I finally tried playing around with the LG Mobile Support Tool (B2CAppSetup.exe). Of course it detected that my phone already had the latest firmware from T-Mobile, but then I clicked Options>Upgrade Recovery.
It downloaded for a while then I noticed it had put my phone into download mode (it said "Rooted" in red letters at the bottom). Then it flashed the same firmware over and I immediately tested, it entered download mode right away. But I didn't end up needing that as Stumproot was able to brute force it now after the recovery flash.
Anyway, I couldn't find an answer anywhere else. Most results also have a bricked phone, but that wasn't my issue. This solved my problem and maybe it could work for others.
but it's impossible for me to install B2appsetup on my pc the installation begin then stop after 5s then nothing.
I have Win 10.
Do you have a solution for me , please??
Click to expand...
Click to collapse
so you have tmobile. right?
and only 5.0.2 lillipop is availabe stock.. if you go asop or cm the theres 5.1.1- 6.0
then do what the guide says to do here.
http://forum.xda-developers.com/showthread.php?t=2432476
I can't do that because I don't have the download mode
poupinej said:
I can't do that because I don't have the download mode
Click to expand...
Click to collapse
try the skr tools , with the nuke download . read as i havent used it but i read that might bring download. the other way is to short circuit the motherboard.. but ill go read skr tools if i was you.
Hi,
I'm opening a thread because I just couldn't find any way to unbrick my device. In the past I used the FlashTool2014 to go back to the stock LP KDZ for my device.
I was in the stock rom when I decided to mess with the build.prop and then went back to the stock backup. When I restarted the phone it showed the LG logo, screen went black and never booted android. I could access the stock recovery but the Factory Reset won't work.
Then I decided to go to download mode, it connects and the PC detects it as an MTP device. I open the FlashTool2014 and it detects the device OK. When the LGUserCSTool opens it says the Upgrade stopped due to an error and the device stays on 0% and shows USER B70 in the console. I can press Retry, turn off the phone and reconnect in Download mode but the LGCSTool just wont push the firmware.
I suspected I had a driver issue so I tried using a clean win8 install I have for this purposes without success. I cant flash with the TOT method since the other LG Flash Tool wont detect the device in download mode when connected to the pc. This is really weird.
Any ideas ?
Thanks in advance.
EDIT: Solved with another tot file (almost lost all hope), took me 20+ hours to download it, I'll better make a backup of this files on the cloud. Still having problems with STOCK firmwares but could install TWRP and get CM13 which doesn't give any problems.
lg g2
ZareliMan said:
Hi,
I'm opening a thread because I just couldn't find any way to unbrick my device. In the past I used the FlashTool2014 to go back to the stock LP KDZ for my device.
I was in the stock rom when I decided to mess with the build.prop and then went back to the stock backup. When I restarted the phone it showed the LG logo, screen went black and never booted android. I could access the stock recovery but the Factory Reset won't work.
Then I decided to go to download mode, it connects and the PC detects it as an MTP device. I open the FlashTool2014 and it detects the device OK. When the LGUserCSTool opens it says the Upgrade stopped due to an error and the device stays on 0% and shows USER B70 in the console. I can press Retry, turn off the phone and reconnect in Download mode but the LGCSTool just wont push the firmware.
I suspected I had a driver issue so I tried using a clean win8 install I have for this purposes without success. I cant flash with the TOT method since the other LG Flash Tool wont detect the device in download mode when connected to the pc. This is really weird.
Any ideas ?
Thanks in advance.
EDIT: Solved with another tot file (almost lost all hope), took me 20+ hours to download it, I'll better make a backup of this files on the cloud. Still having problems with STOCK firmwares but could install TWRP and get CM13 which doesn't give any problems.
Click to expand...
Click to collapse
enjoy:good:
Hello guys,
So I bricked my D802 , how? first it was bricked because of a wrong version of TWRP, untill here no problem, i tried many tutorials on how to go back to stock rom, then i found that it was a Qualcom thing problem, so I found that tutorial about replacing the .img files etc... , pretty easy, i could enter the recovery menu, but it had no rom, i downloaded the stock rom kdz file , started flashing it, then, for some dumb reason the flashing stopped, I ... plug out the usb cable... I didn't notice untill I saw that the program froze, and now the phone is stuck at the LG logo, impossible to do anything, pc doesn't recognize it, can't go to recovery menu, can someone help me please? or at least tell me if I should just throw that phone or keep it if it has a chance of living a bit longer
Kicha0 said:
Hello guys,
So I bricked my D802 , how? first it was bricked because of a wrong version of TWRP, untill here no problem, i tried many tutorials on how to go back to stock rom, then i found that it was a Qualcom thing problem, so I found that tutorial about replacing the .img files etc... , pretty easy, i could enter the recovery menu, but it had no rom, i downloaded the stock rom kdz file , started flashing it, then, for some dumb reason the flashing stopped, I ... plug out the usb cable... I didn't notice untill I saw that the program froze, and now the phone is stuck at the LG logo, impossible to do anything, pc doesn't recognize it, can't go to recovery menu, can someone help me please? or at least tell me if I should just throw that phone or keep it if it has a chance of living a bit longer
Click to expand...
Click to collapse
This guide is pretty good.
https://forum.xda-developers.com/lg-g2/help/noob-friendly-recovery-download-mode-t3112805
Jan Philipp said:
This guide is pretty good.
https://forum.xda-developers.com/lg-g2/help/noob-friendly-recovery-download-mode-t3112805
Click to expand...
Click to collapse
I forgot to add this:
For D800:
Master archive of 5 files needed to do this:
https://www.androidfilehost.com/?fid=95747613655047114
Just had the same issue and answered in another thread but I'll quote myself again.
https://forum.xda-developers.com/sho....php?t=2663369
https://www.youtube.com/watch?v=Lg693AYgoTo
ATT 4.4.2 KitKat:
https://mega.nz/#!n0RTUYZD!MVntiPxuyW...
ATT 4.2.2 JellyBean:
https://mega.nz/#!e5RERS4L!FjZyopcvwM...
T-Mobile 4.2.2 JellyBean:
https://mega.nz/#!qsRSBDwD!KKCETp41O1...
Modified DLL file if nothing else works:
https://mega.nz/#!f5xTGKrC!ifBCOAnK4j...
I had a very similar problem with it getting stuck at the logo after pushing supersu to the phone. I followed Supersport every single step of the way in his video. I think his links are the only valid ones online now, so just download them and reflash your phone. If your G2 is anything like mine, drivers will never appear to be installed correctly and it never restarts, only shuts down.
His method is:
1) Download and install LG drivers on PC
2) Download and install the flash tool and patch it
3) Download and load the .tot and .dll files into the flash tool
4) Enter download mode on G2 by holding volume up while connecting USB
5) Switch G2 Com port to 41 in device manager
6) Once Flash tool shows that all ports are ready, power down G2 and disconnect
7) Hold volume up and reconnect to get back into download mode
8) LG Flash tool starts flashing
9) Complete
Note: If your G2 was screwed up as bad as mine, it'll say failed but all the main system files will load to the device before it restarts and it'll even shut itself off while doing it's installation on first reboot. Mine somehow was still revived from this state with his method.
I was trying to update with LGUP application for firmware update but didn't success, so I removed the USB cable and pressed Volume down and power button to restart. But it went straight into Firmware Update and LGUP application can't find the port.
So, my phone is stucking in Firmware update screen, please help me how to restore the firmware and get out from Firmware Update screen, many thanks and greatly appreciated.
Hold the power button until you get a black screen. Download LG Mobile Support tool and the LG Drivers. Plug USB In and then hold the Power + Volume Up key. On your screen, click Upgrade Recovery. From there, you can do a factory reset through download mode of your phone.
Enter download mode and connect the phone in the PC. Download LG brige and open it. When you are inside the programe you will see a window of Software update enter here and there is an option that is for bad installation otas (to reinstall and correct errors). Use this and I think this will handle.
Another option I think is using LG Up you will see your device in download mode. Try to enter download mode and see if this works also.
Thanks both - I ran into a similar situation. I pulled down both the 11a and 14a KDZ files, and used UpperCut and LGUP to flash first the 14a and then the 11a image. Unfortunately in both cases after LGUP does its thing, I'm getting the LG logo, followed by fastboot screen.
I cannot reboot to get past it, and I cannot flash recovery (it says the boot loader is locked). I cannot flash the Unlock.bin from LG because apparently the KDZ re-enabled the software lock prohibiting bootloader unlocks.
So I'm suck with a phone that will only boot into fastboot, stock recovery or into download mode, and I cannot figure out how to get back to something functional. I've tried reflashing with LGUP - that doesn't work. And the LG Bridge "Update Error Recovery" option gives an error "Connect your mobile device to the USB Port" even though it is, and the LG USB drivers are installed.
Would appreciate any pointers someone could offer.
gewecht said:
Thanks both - I ran into a similar situation. I pulled down both the 11a and 14a KDZ files, and used UpperCut and LGUP to flash first the 14a and then the 11a image. Unfortunately in both cases after LGUP does its thing, I'm getting the LG logo, followed by fastboot screen.
I cannot reboot to get past it, and I cannot flash recovery (it says the boot loader is locked). I cannot flash the Unlock.bin from LG because apparently the KDZ re-enabled the software lock prohibiting bootloader unlocks.
So I'm suck with a phone that will only boot into fastboot, stock recovery or into download mode, and I cannot figure out how to get back to something functional. I've tried reflashing with LGUP - that doesn't work. And the LG Bridge "Update Error Recovery" option gives an error "Connect your mobile device to the USB Port" even though it is, and the LG USB drivers are installed.
Would appreciate any pointers someone could offer.
Click to expand...
Click to collapse
In older LG phones work LG Flashtool (2014)...Maybe with this you can flash KDZ firmware https://forum.xda-developers.com/showthread.php?t=2797190
gewecht said:
Thanks both - I ran into a similar situation. I pulled down both the 11a and 14a KDZ files, and used UpperCut and LGUP to flash first the 14a and then the 11a image. Unfortunately in both cases after LGUP does its thing, I'm getting the LG logo, followed by fastboot screen.
I cannot reboot to get past it, and I cannot flash recovery (it says the boot loader is locked). I cannot flash the Unlock.bin from LG because apparently the KDZ re-enabled the software lock prohibiting bootloader unlocks.
So I'm suck with a phone that will only boot into fastboot, stock recovery or into download mode, and I cannot figure out how to get back to something functional. I've tried reflashing with LGUP - that doesn't work. And the LG Bridge "Update Error Recovery" option gives an error "Connect your mobile device to the USB Port" even though it is, and the LG USB drivers are installed.
Would appreciate any pointers someone could offer.
Click to expand...
Click to collapse
I have the same issue - I was on Lineage os and flashing the OTA update caused bootloop to recovery. So I wanted to flash back to stock using LGUP and 14A. I did that before without issues.
This time though all installed fine but after reboot the phone immediately goes to fastboot, exactly as described above. I just spend several hours trying to fix it but with no results. The LG Bridge won't recognize the phone no matter what I do in Windows (tried 3 different PCs). On a Mac it will start connecting and will end up saying "you need to enable MTP connection".
From what I garther the stock rom flashed fine - the factory reset works, even shows "erasing data", the LG UP recognizes the phone as 14A (I tried 11A, 13A too - seems to install fine but goes immediately to fastboot after reboot).
The only thing I realized I did different when flashing the stock rom with LGUP was not using the original LG USB cable. But reflashing with original cable makes not difference now - still going to fastboot.
Any help would be greatly appreciated.
Have you guys been able to do the Upgrade recovery in the LG support tool? Did it work? It starts fine for me but after downloading the recovery file I always get and error, see the screenshot.
I was able to grab the kdz file and tried to flash it with LGUP but still the same thing. It seems like it flashes fine but after reboot it immediately goes to fastboot
kloubik said:
Have you guys been able to do the Upgrade recovery in the LG support tool? Did it work? It starts fine for me but after downloading the recovery file I always get and error, see the screenshot.
I was able to grab the kdz file and tried to flash it with LGUP but still the same thing. It seems like it flashes fine but after reboot it immediately goes to fastboot
Click to expand...
Click to collapse
Sadly I'm in the same boat as well. I'll pull some of their error messages I've gotten with LG Flash Tool this afternoon. I've tried 2014 and 2017. Both to no success.
I suspect it may be something with the /misc partition. Im going out on a limb, but I'm guessing that the AOSP and Lineage ROMs may touch misc. That partition may have some key identifiers for the LG tools. And the KDZ doesn't have a misc partition embedded inside it.
I was hoping the kdz file I was able to grab from the Lg Support tool would be different from regular stock rom 14a that is available around the internet but it appears to be exactly the same file (based on the file size). My original hope was that the file would support "Refurbish" option in the LGUP tool but it only works with "Upgrade".
I wonder if the "Refurbish" option would fix this and re-flashed all partitions - if only we could find a kdz file that would work with the refurbish option. So far all files I tried (11a, 13a, 14a) only support the upgrade option.
Thanks for all of your helps, I used LGUP and WondersMobile application on the computer and LGUP can not see the port. I did un-install the WondersMobile and LGUP can see the port and finally upgraded to latest firmware.
gewecht said:
Thanks both - I ran into a similar situation. I pulled down both the 11a and 14a KDZ files, and used UpperCut and LGUP to flash first the 14a and then the 11a image. Unfortunately in both cases after LGUP does its thing, I'm getting the LG logo, followed by fastboot screen.
I cannot reboot to get past it, and I cannot flash recovery (it says the boot loader is locked). I cannot flash the Unlock.bin from LG because apparently the KDZ re-enabled the software lock prohibiting bootloader unlocks.
So I'm suck with a phone that will only boot into fastboot, stock recovery or into download mode, and I cannot figure out how to get back to something functional. I've tried reflashing with LGUP - that doesn't work. And the LG Bridge "Update Error Recovery" option gives an error "Connect your mobile device to the USB Port" even though it is, and the LG USB drivers are installed.
Would appreciate any pointers someone could offer.
Click to expand...
Click to collapse
kloubik said:
I have the same issue - I was on Lineage os and flashing the OTA update caused bootloop to recovery. So I wanted to flash back to stock using LGUP and 14A. I did that before without issues.
This time though all installed fine but after reboot the phone immediately goes to fastboot, exactly as described above. I just spend several hours trying to fix it but with no results. The LG Bridge won't recognize the phone no matter what I do in Windows (tried 3 different PCs). On a Mac it will start connecting and will end up saying "you need to enable MTP connection".
From what I garther the stock rom flashed fine - the factory reset works, even shows "erasing data", the LG UP recognizes the phone as 14A (I tried 11A, 13A too - seems to install fine but goes immediately to fastboot after reboot).
The only thing I realized I did different when flashing the stock rom with LGUP was not using the original LG USB cable. But reflashing with original cable makes not difference now - still going to fastboot.
Any help would be greatly appreciated.
Click to expand...
Click to collapse
I too am having same problem. I've tried all the images from 11A to 14A, all of them flash with no errors on LGUP and every time LGUP detects the phone as having the last version flashed. Unfortunately, the phone also boots to fastboot every time. Nothing else to add to your descriptions at this time I'm afraid...
gewecht said:
Sadly I'm in the same boat as well. I'll pull some of their error messages I've gotten with LG Flash Tool this afternoon. I've tried 2014 and 2017. Both to no success.
I suspect it may be something with the /misc partition. Im going out on a limb, but I'm guessing that the AOSP and Lineage ROMs may touch misc. That partition may have some key identifiers for the LG tools. And the KDZ doesn't have a misc partition embedded inside it.
Click to expand...
Click to collapse
I am absolutely positive my problem is at least in part due to a messed up /misc partition though. @gqo actually described what I did pretty thoroughly in his thread, albeit in a G5. Post #9 has the fix but it didn't work for me.
I've also stumbled upon a menu under the Firmware Update screen that I had never seen before and cannot fin any mention to... Would any of you guys know what it is for? It reads something like:
Code:
** SELECT MENU **
** Select : Power Key(Long) **
** Move : Power Key(Short) **
-> MA-USB(WIFI) DL
POWER OFF
PHONE INFO
BACK
Okay, I figured it out. The menu, at least the first option, appears to be for Wi-Fi firmware update. I wonder what file the phone actually downloads... And if it would be able to fix our phones. The only unprotected network I had in hand was a mobile hotspot in my not-so-LTE Nexus 5, so I got as far the firmware download start but didn't risk it on such a slow and unpredictable network. On top of that my Nexus 5 has also gotten pretty good at bootlooping, that's why I got this G6 in the first place. If anyone out there has a reliable unprotected network and nerves of steel it could be interesting to see if the outcome of this update is different from the LGUP one.
How do you access this menu?
What I started working on yesterday is trying to build a image file for the Qualcomm Flash Image loader and see if I can flash the phone using this tool... But I have never used this tool before, right now it does not detect my phone - I need to work on that + see if I can correctly build the image file from kdz. I found some youtube step by step tutorials so we will see. I will post update on the progress tonight or tomorrow.
kloubik said:
How do you access this menu?
What I started working on yesterday is trying to build a image file for the Qualcomm Flash Image loader and see if I can flash the phone using this tool... But I have never used this tool before, right now it does not detect my phone - I need to work on that + see if I can correctly build the image file from kdz. I found some youtube step by step tutorials so we will see. I will post update on the progress tonight or tomorrow.
Click to expand...
Click to collapse
I'm not sure if there's a better way to do it, but I access it by removing the usb cable after I successfully get in Download Mode. Then I'm not sure if there's any specific key combo, I've been randomly pressing the power and the volume down buttons and at some point I get into that menu. In the menu though, for some reason, I think I can only select an option if I long press both the volume down and power buttons. The "POWER OFF" option has come in handy because so far is the only way I can actually turn my phone off. The "PHONE INFO" hasn't worked for me yet. The menu also reacts when you add/remove the microsd card... I wonder if it can be used for something other than a WiFi firmware upgrade. I haven't had the chance to connect the phone to a computer to see how the device is recognized, if at all.
And that image you're working on sounds like a neat idea, I wish I could help but I'm afraid I wouldn't have the skill. I may be able to test though. Anyway, Godspeed!
Unundra said:
I too am having same problem. I've tried all the images from 11A to 14A, all of them flash with no errors on LGUP and every time LGUP detects the phone as having the last version flashed. Unfortunately, the phone also boots to fastboot every time. Nothing else to add to your descriptions at this time I'm afraid...
I am absolutely positive my problem is at least in part due to a messed up /misc partition though. @gqo actually described what I did pretty thoroughly in his thread, albeit in a G5. Post #9 has the fix but it didn't work for me.
I've also stumbled upon a menu under the Firmware Update screen that I had never seen before and cannot fin any mention to... Would any of you guys know what it is for? It reads something like:
Code:
** SELECT MENU **
** Select : Power Key(Long) **
** Move : Power Key(Short) **
-> MA-USB(WIFI) DL
POWER OFF
PHONE INFO
BACK
Okay, I figured it out. The menu, at least the first option, appears to be for Wi-Fi firmware update. I wonder what file the phone actually downloads... And if it would be able to fix our phones. The only unprotected network I had in hand was a mobile hotspot in my not-so-LTE Nexus 5, so I got as far the firmware download start but didn't risk it on such a slow and unpredictable network. On top of that my Nexus 5 has also gotten pretty good at bootlooping, that's why I got this G6 in the first place. If anyone out there has a reliable unprotected network and nerves of steel it could be interesting to see if the outcome of this update is different from the LGUP one.
Click to expand...
Click to collapse
I'll play around a bit and see if I can land on this menu. At this point I'll try anything. I'm on an iPhone until I get this fixed - so I'm motivated!
I can setup an open guest network off my main wi-fi this evening and see what I can find out.
EDIT Sorry, I tried playing around here, but I couldn't figure out how to get back into the the menu you uncovered. If you could give some instructions on how to do it, I'm happy to give it a shot on my device.
I was able to access the menu today...what worked for me was at the firmware screen unplug the usb cable and then press volume down and power button three times quickly. I tried to connect to a wifi and it does not really do anything. I think it just establishes wifi connection but it does not download anything on it's own - it's waiting for another connection.
Also I got stuck with building the image file from kdz, it has no information on partitions. At this point I decided to ship to LG for a quote and will see how much they will ask for a reflash.
I got as far as selecting a network and getting some sort of a download start screen, but I interrupted it right away so I wasn't sure the download would actually go through... Apparently it does not. If this menu has some sort of flashing capabilities though, it might be worth checking how secure it is. If someone can get it to download and flash a modded file perhaps there could be a chance of flashing a custom recovery or something... I'm thinking about those guys that have an unlockable bootloader (which we ironically also have now).
Anyway, all of this goes well beyond my skill so I followed your example and submitted a repair service request to LG. It'll take quite long but shipping is free, so I figured I'd give it a try. I'm assuming this is an easy fix with the right software tools, so I hope LG doesn't overcharge for it. I'm even half hoping they'll do it under the limited warranty... If I recall correctly unlocking the bootloader doesn't immediately void all warranty, there's room to prove the bootloader was never actually unlocked. And after all LG does say that once unlocked, it cannot be undone and our phones are, in fact, running stock firmware and have a locked bootloader.
Update: My phone was received today by LG. In LG's Track Repair page, the status briefly showed as Undergoing Diagnostic but quickly moved to Repair In Progress, it's current status. Given that LG was supposed to contact me in case the repair was not covered by the limited warranty, meaning that an extra fee would've to be paid, I'm assuming the phone will be fixed (if possible, that is) free of charge. I will update you guys again soon, but if anyone out there is still struggling with this issue I'd recommend considering sending the phone to LG.
I have the exact same problem. Please keep us in the loop of what happens to your phone with LG
My phone has been received by LG for this issue on 9/26. It quickly moved through diagnostic to "repair in progress" on the first day plus showed ETA back to me in 6 business days. Ever since that it's stuck in that mode, no update or contact from LG. I check the status every day - every day it says the same - ETA 6 business days. It's been a week and half now with no update. I kind of expected it's going to take 2-3 weeks but annoyed that they say 6 days ETA and then you don't hear from anyone for almost 2 weeks with no change in status.
Update #2: The status finally moved to Shipped To Customer. I haven't been contacted by LG yet, so I guess the phone could've been shipped fixed as much as it could've been shipped as is for being unfixable. Either way, I wasn't and most likely won't be charged. FedEx hasn't got an ETA for the delivery, but I'll let you guys know as soon as I get my phone back.
Edit: Got an e-mail from LG. It reads something like:
Defect: Software failure
Payment Type: NOT APPLICABLE
Repair Results: S/W upgrade (download)
Repair Cost: $ 0.00
Warranty Status: In Warranty
Tax: $ 0.00
Total: $ 0.00
I guess I got away with it, I hope you guys do too.
Sent from my Nexus 5 using Tapatalk