Help!
I'm unable to download or update any app on my LG G2 (international version) for a couple of days now. I keep getting an error that says "Error retrieving information from server. [RPC:S-7:AEC-0]"
Here are all the things i've done to try and solve the problem (but didn't work):
- Delete and re-added my Google account
- Cleaned all the cache and data on Google Play app and other related services/apps
- Reboot the device (after doing the steps above)
- Reset default apps and app preferences
- Uninstall all updates from Google Play
- Rolled back and installed older versions of Google Play (tried 2 previous versions)
What did work was creating a new Google account but i don't see this as a solution since all my paid apps are tied to my original account. And i'm trying to avoid doing a factory reset.
I'm at my wits end trying to fix this. My original account doesn't seem to have any problems when trying to access any of Google's other services (Gmail, Youtube, GDrive, etc.), it's just Google Play that's giving me a lot of grief.
Anybody else experiencing this problem? Is there a way to fix this?
Reiman76 said:
Help!
I'm unable to download or update any app on my LG G2 (international version) for a couple of days now. I keep getting an error that says "Error retrieving information from server. [RPC:S-7:AEC-0]"
Here are all the things i've done to try and solve the problem (but didn't work):
- Delete and re-added my Google account
- Cleaned all the cache and data on Google Play app and other related services/apps
- Reboot the device (after doing the steps above)
- Reset default apps and app preferences
- Uninstall all updates from Google Play
- Rolled back and installed older versions of Google Play (tried 2 previous versions)
What did work was creating a new Google account but i don't see this as a solution since all my paid apps are tied to my original account. And i'm trying to avoid doing a factory reset.
I'm at my wits end trying to fix this. My original account doesn't seem to have any problems when trying to access any of Google's other services (Gmail, Youtube, GDrive, etc.), it's just Google Play that's giving me a lot of grief.
Anybody else experiencing this problem? Is there a way to fix this?
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The problem seems to be on Google server side. I have the same problem on my S5 mini and several other users here on xda have reported the same issue.
Geggan said:
The problem seems to be on Google server side. I have the same problem on my S5 mini and several other users here on xda have reported the same issue.
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Click to collapse
Me too! I have this problem on my Nexus 5, Nexus 7 (2013) and Nexus 7 (2012). I have tried all the supposed fixes and the problem remains.
Since the last hard reset I did, I bought a song on Google Play Music for the first time. So this morning I do a hard reset on my Samsung Galaxy S4 (updated to 5.0.1) and go through the install steps, add my Google account and everything goes fine. Then the phone checks for updates, tells me I have several (which is normal). Then it shows a notification ""Google Play services which some of your applications rely on is not supported by your device Requested by Google Play Music" and I can't access the store anymore. Instead, I'm asked to add my Google account again the same way I would have to if I didn't add it during initial set up.
Thinking this was odd, I tried hard resetting it again to see what it would do and I get the same problem.
What happened? How can I stop this from happening?
OK seems like it's just a question of updating Google Service. The fact that it's not up to date make my phone remove my account it seems.
Hi,
I own a LG G2, non rooted, updated my phone through LG PC Suite, from Android 4.4 to 5.02.
The new version, 5.02, has been causing a lot of problems with the google apps.
1) Got message about updating google services when I already had the latest version
FIX: Uninstalled all updates on Play, G+, Gmail and Services, cleared cache and installed them again, stopped receiving the message about update.
2) G+ freezes after some clicking around , loads forever and android system ask if I want to wait or close the app.
3) In-game purchases along with the settings for payment method in Google Play does not work anymore. I tried to remove the payment methods and add them again. When I want to press "OK" button to accept the credit card number or PayPal account the screen just loads and nothing happens, even after several hours.
The new update for my phone seems to have some serious problem with the Google Apps.
Can anyone help me?
Kind regards
Abotiz
Hello, today I rooted my phone to use apps such as gamekiller and when it rooted it was all fine. I could use Google services, access play store and everything. But later on I did a factory reset on my phone because it was full of unwanted data and apps that I don't need. When I did the reset and I come to log in with Google it wouldn't let me use Google account it kept saying "Couldn't sign in. Cannot establish a reliable connection to the server." I can't use Google anymore, I can't use my login on YouTube, I can't access the play store, I can't use snapchat because of Google play services. I cannot use anything to do with Google. Anybody know what to do? Would running a custom rom work? I've also researched to problem. Date and time is normal. Wifi proxy is none which all causes problems for people and Google if they don't have them....
Thanks guys
Yesterday i noticed that for some reason my Google account got unlinked from my Google Play Apps, so i couldn't use any of the Google related stuff. When i tried to re-link/login i got the message "There was a Problem communicating with the Google Servers - Try again later"
So i started scouring the Internet for fixes, of which there are a few but rarely are they applicable to FireOS and they basicly all boil down to "reboot, wipe cache, delete data, reinstall" and so on. Evantually i ended up doing a Factory reset but that made it only worse since now all my Apps are gone except for the ones from the Amazon Store which got saved in the recovery. I reinstalled the Google Play APKs and got again that same error message so i tried creating a new account which went kinda okay until it came to the final login, again that error, however once i closed the Google settings a pop-up offered me to login via Browser and that worked for whatever reason, so at least i got access to the Google Play Store again, but with no access to my App Library. Even more curious, occasionally Google picks up on my Login attempts and i get e-mails with "security warnings" about a new device. Using other devices i can login to Google just fine btw.
Currently i have 3 Theories as to what happened:
1. It just happened randomly, as it appearantly sometimes happens with Android if the Internet is to be believed.
2. A sneaky Update changed something and now the Google Login Auth on my Fire clashes with whatever updated, i assume that based on what is currently happening with the Amazon Netflix App and Google Play.
3. A few days ago i installed WhatsApp (sadly a necessity since it stopped supporting Windows Phone and there are People i need to communicate with via WA) and since Google Play stopped working "shortly" after i'm inclined to assume a correlation. Ironically WhatsApp doesn't work anymore after the reset, it now got connection problems too.
At this point i've pretty much tried all fixes, applicable to FireOS, i could find short of rooting the Fire and modifying the "hosts" file, though i looked at the File, using a root explorer, and it already contains what the Fix said it should contain, so i'm not sure if that would actually help.
I hope someone here has some more ideas on what i could try to get it working again, though i'm already getting used to the idea of having to Flash it in order to get Google Play working again. (kinda a feeling of excited dread and second-guessing the idea, so i'd prefer methods that aren't quite as invasive right now.)
Darius Sanguna said:
Yesterday i noticed that for some reason my Google account got unlinked from my Google Play Apps, so i couldn't use any of the Google related stuff. When i tried to re-link/login i got the message "There was a Problem communicating with the Google Servers - Try again later"
So i started scouring the Internet for fixes, of which there are a few but rarely are they applicable to FireOS and they basicly all boil down to "reboot, wipe cache, delete data, reinstall" and so on. Evantually i ended up doing a Factory reset but that made it only worse since now all my Apps are gone except for the ones from the Amazon Store which got saved in the recovery. I reinstalled the Google Play APKs and got again that same error message so i tried creating a new account which went kinda okay until it came to the final login, again that error, however once i closed the Google settings a pop-up offered me to login via Browser and that worked for whatever reason, so at least i got access to the Google Play Store again, but with no access to my App Library. Even more curious, occasionally Google picks up on my Login attempts and i get e-mails with "security warnings" about a new device. Using other devices i can login to Google just fine btw.
Currently i have 3 Theories as to what happened:
1. It just happened randomly, as it appearantly sometimes happens with Android if the Internet is to be believed.
2. A sneaky Update changed something and now the Google Login Auth on my Fire clashes with whatever updated, i assume that based on what is currently happening with the Amazon Netflix App and Google Play.
3. A few days ago i installed WhatsApp (sadly a necessity since it stopped supporting Windows Phone and there are People i need to communicate with via WA) and since Google Play stopped working "shortly" after i'm inclined to assume a correlation. Ironically WhatsApp doesn't work anymore after the reset, it now got connection problems too.
At this point i've pretty much tried all fixes, applicable to FireOS, i could find short of rooting the Fire and modifying the "hosts" file, though i looked at the File, using a root explorer, and it already contains what the Fix said it should contain, so i'm not sure if that would actually help.
I hope someone here has some more ideas on what i could try to get it working again, though i'm already getting used to the idea of having to Flash it in order to get Google Play working again. (kinda a feeling of excited dread and second-guessing the idea, so i'd prefer methods that aren't quite as invasive right now.)
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Click to collapse
Your Fire tablet have registered with Amazon account that causing all Google services. Try to deregister it and reset to .
Useful methods to install Google apps using Fire toolbox:
https://forum.xda-developers.com/hd8-hd10/development/official-amazon-fire-toolbox-v1-0-t3889604
Can you protect your Google account by adding phone number in Google account settings.
So i did another Factory Reset, i couldn't get around not login into my Amazon account but this time i skipped restoring the Back-up and it worked, I was able to login into my google account, though that might be because i did it via the GPlay Store which kinda looked like a Browser login, rather than via GPlay Services but it is solved regardless, at least for now. I'm going to keep an eye on it for a few days, but i hope the Problem is solved for good.