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I just installed PSX for my galaxy and installed the all roms app...(forgot name) but i was downloading a game and then i left my phone alone to let it download.
10 minutes later my phone wouldn't go onto the lockscreen aka froze. so i decided to take the battery out...(mind you the download wasnt finished) and now when i boot up the phone it just goes the the "S" logo and either turns off...or freezes.
note* I can access ADB through 3 button reset.
However i do not want to wipe data. as i have important pictures on my internal sd and videos. i was thinking of using the "wiping cache option" cause my theory was that the frozen app was still in memory or something....can anyone give me suggestions to fix this issue?...try to avoid "wipe data option"
thanks.
edit** have got into download mode and tried to use ODIN but odin doesnt see my phone....however kies does. but kies cant connect to it. keep saying connecting to device....any helP??
flashing a rom doesn't delete your pictures I think
just contacts, sms, apps etc
but it is better if someone else also verifies it
edit: oh sorry I just saw you wrote cache... i am not sure what that does. I don;t think it deletes your data.
allotrios said:
flashing a rom doesn't delete your pictures I think
just contacts, sms, apps etc
but it is better if someone else also verifies it
edit: oh sorry I just saw you wrote cache... i am not sure what that does. I don;t think it deletes your data.
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Click to collapse
i am waiting for someone to clarify that i can "wipe cache". By the way, i do also require my SMS messages, there is some delicate information within them. i am currently googling wipe cache. any other help is greatly appreciated. thanks for the quicky reply allotrios
just wiped cache. phone still wont boot to main homescreen it freezes, and/or shuts off. last resort is wipe data. anyone offer a suggestion other than that?
WTH? i just wiped date/factory reset and hit reboot and it STILL doesnt load. it goes to the "S" symbol and shuts off or freezes.
edit* trying to find firmware for i9000M canada version. Attempting to use odin but cant find links
just got pit file! where can i get the pda phone and csc files? what else do i need to flash it using odin? im constantly googling and trying to do this before i sleep
edit** just tried to use odin with a different firmware with all correct files. when pluggin in usb cable in download mode, Odin doesnt see my phone.
kies sees the device but keep saying "connecting to device"
welcome to my world........flashes fine, wiped data/cache, still freezes at the 's'. i just sent my phone in after i couldn't get it going after flashing 40 times.
it would seem your sdcard is corrupted or fried.........try flashing some more roms (jg9 or jh2) with different pits (512 and 803) and wipe data/cache. samfirmware.com for the roms.
as well, if you do not have the 3br fix to get into download mode (since you said you get into download mode via adb), i would suggest you flash the fix asap before you lose the ability to use adb.
wang1chung said:
welcome to my world........flashes fine, wiped data/cache, still freezes at the 's'. i just sent my phone in after i couldn't get it going after flashing 40 times.
it would seem your sdcard is corrupted or fried.........try flashing some more roms (jg9 or jh2) with different pits (512 and 803) and wipe data/cache. samfirmware.com for the roms.
as well, if you do not have the 3br fix to get into download mode (since you said you get into download mode via adb), i would suggest you flash the fix asap before you lose the ability to use adb.
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Click to collapse
ive been sitting here for 3 hours...have a exam tommorow and am fed up. Problem is i bought this phone from a friend, so warrranty is out of the option.
The other problem WHICH can be solved somehow...is that my computer sees my phone. (kies does..but wont connect)..i can "technically" use odin if i can somehow get my phone to work with it.
If the case that my internal sd card is fried....i dont have warranty, do i have manufacturer warranty?. aka samsung?. i dont know just a thought.
can you get into download mode? i assume no as i had the same issue, and adb wouldn't work unless the phone had fully booted up. odin will only recognize your phone in download mode.
the only options you have are:
make a jig with 301k resistor to get your phone into download mode and try flashing
send your phone out to be repaired (some other thread mentioned repair shop in ontario)
go into bell and see if they will take your phone in for repair (samsung 1yr warranty)
wang1chung said:
can you get into download mode? i assume no as i had the same issue, and adb wouldn't work unless the phone had fully booted up. odin will only recognize your phone in download mode.
the only options you have are:
make a jig with 301k resistor to get your phone into download mode and try flashing
send your phone out to be repaired (some other thread mentioned repair shop in ontario)
go into bell and see if they will take your phone in for repair (samsung 1yr warranty)
Click to expand...
Click to collapse
i CAN get into DOWNLOAD MODE. but problem is ODIN doesnt see my phone
edit* could you give me a link to that store?
ah, ok...........i had the same problem, but after i installed the drivers for it, no more problems.
you should try that before you send your phone in.
edit: found the link
http://drivers.softpedia.com/get/MOBILES/Samsung/Samsung-Galaxy-S-USB-Driver-for-Windows-x86.shtml
If you're phone can get into download mode then it should work. However, Odin is somewhat temperamental, have you tried Heimdall?
Benjamin Dobell said:
If you're phone can get into download mode then it should work. However, Odin is somewhat temperamental, have you tried Heimdall?
Click to expand...
Click to collapse
i have just woken up. my phone is now dead, i cant turn it on. i have tried connecting the charger and it wont charge my phone......anyone have any ideas? is it bricked? internal SD card fail?......i dont have Bell warranty, would samsung canada cover this issue? as internal sd cards area known to fail?......thanks.
edit** never mind, it is now charging. i will keep this thread updated when i finish my exam today and let everyone know where my phone stands. So far i think it is a internal sd card error. But i am hoping after a full charge it may work again.
hmm still same thing, i load to "S" screen and it shuts off, i can still access 3 button recovery and download mode. i just called samsung too, they said to call my service provider, but problem is i bought the phone second-hand.
Have just flashed JH2 firmware and JG5 firmware on phone with ODIN, phone still boots up to "S" logo and then shuts off .
edit** only JH2 firmware will go through to my phone on ODIN, i have tried a 2nd time, it goes to the S logo....looks like it will load to phone, and then just doesnt and shuts off.
So is it safe to say the phone is bricked?.....i have heard of someone in this forum saying there was a unofficial samsung store somewhere in Ontario that fixes galaxy phones?....anyone can link me to this?. I don't have warranty as i bought it 2nd hand. hmm..now idont know what to do, besides, i guess, save up and buy a new phone.
edit** it cant be bricked if i can still access recovery and download mode? right.
Phone is OFFICIALLY bricked, tried flashing a 803 pit file, now it wont power on, or charge through wall charger. thanks to all who helped in little ways. but looks like ill have to buy a new phone.
jark99 said:
edit** it cant be bricked if i can still access recovery and download mode? right.
Click to expand...
Click to collapse
that would normally be true........with one exemption to the rule.......if your sdcard is corrupted/fried.
if you have flashed back to 2.1 with repartition and wiping multiple times with different PITS, and still the same issue, then nothing will help (at the moment) aside from sending it in.
I Had this exact same issue a week ago. My guess is that your internal SD is dead and you will need to send it out for repairs. Im still waiting for mine from bell to see if they only reflashed or replaced the whole motherboard.
Light
Problem is i dont have Bell warranty....so i am kinda a goner. unless someone has a suggestion?
Just because you don't have warranty doesn't mean you can't pay to get it repaired (at least get it inspected and a quote). Should be much cheaper than saving up for a new one!
If you bought it from your friend, they should be able to send it on your behalf.
Sorry to hear about your issues :/
JimiJam said:
Just because you don't have warranty doesn't mean you can't pay to get it repaired (at least get it inspected and a quote). Should be much cheaper than saving up for a new one!
If you bought it from your friend, they should be able to send it on your behalf.
Sorry to hear about your issues :/
Click to expand...
Click to collapse
In Ontario, the only way to get our phone repaired is through Bell sending it to a service center, Problem is my friend doesnt have the receipt. He bought it from a friend. Its past through 3 hands to get to me. Friend's Friend > My Friend > ME.
So...i am currently looking at cell repair shops to see if they can fix this problem....BUT i am assuming alot of them use Odin or some sort of flashing, WHICH i have already done .....
I also called 5 bell stores to see if i could get the receipt printed out using the IMEI code, all of them said this information cannot be provided due to "privacy issues." They told me to call Samsung or talk to a 3rd party cell repair center.....fml.
Bought a OTG from China, used one, left plugged into the phone as I slept...don't know if it's the cause of my troubles to start happening, or if the Twitter app I installed at the same time is the cause.
The phone became TROUBLE and I eventually decided to try going back to stock. I did manage to get stock on but couldn't use because the phone immediately would display the dreaded "Unfortunately.......", which pops up so often that you cannot do anything. So I decided to do a full wipe from factory recovery. Since then, the phone wont power on at all! I have left it to charge overnight, all day, NO POWER!!!! I have read many similar accounts. I lost as what to do! I had ZERO power issuses before. Saw a vid where a guy says the power switch is faulty. He ordered one from eBay and replaced it. 1) I don't think it's the case. 2) don't think I wanna try soldering, etc.
Any help would be appreciated!!!
I have the 910W8 from Rogers in Canada. ODIN flashed with no problems (used the latest firmware from sammobiles for my phone) but would get that error after the flash, causing it to be unuseable. I flashed a second time and same thing. That's when I decided to do a wipe from recovery. Now it won't boot up.
Wow! NOBODY?!
kojam said:
I have the 910W8 from Rogers in Canada. ODIN flashed with no problems (used the latest firmware from sammobiles for my phone) but would get that error after the flash, causing it to be unuseable. I flashed a second time and same thing. That's when I decided to do a wipe from recovery. Now it won't boot up.
Click to expand...
Click to collapse
Cannot believe nobody has replied. I did get one of the usb things from a very nice member (i have to register myself as someone who now has one) but the phone is still not working.
Having done some confusing reading to try to fix mine but don't think i can.
Wondering if there's a good, reliable, store in the GTA (north end preferrably) that can do repair with JTAG? Wondering if there's any hope in recovering this phone. I get the impression that there's a good chance JTAG repair can bring it back to life.
Hello, im new to this forum
Ive bought a Samsung Galaxy A5 back in September 2015 to my girlfriend.
At the time i opened the case to see if it was everything ok with it before giving it to her. unfortunately i installed oficial updates in the phone after connecting the device to the internet.
Wanting to give the phone just like ive bought it, i started to making all things wrong. i tried to reset the phone back to the factory reset (using the volume up + home + power buttons) but after that the version that was still installed was the updated one and not the factory one.
Then i tried to download the factory version from here htt p://updato.com/firmware-archive-select-model?r=&v=&q=Galaxy+A5+205 using odin and this guide htt p://updato.com/how-to/how-to-install-an-official-samsung-stock-firmware-using-odin
it was installed but when the phone restarted it never turned back on again. despite being the correct version for my region i believe i installed a variant version and not the factory reset version.
I tried turning the phone on, using recovery mode and download mode keys but the phone never gave any signal again. plugin in the usb in the pc didnt work either.
I ended up buying the same phone since i wasnt able to solve the problem and her anniversary was close and ended up with an extra but damaged phone.
i never tried to get the phone to the warranty because i knew that i was losing the it the moment i tried to use odin.
is there anything else i can try to solve the phones problem? or is this problem unrecoverable?
thanks in advance
I can't tell you if your phone is unrecoverable but I think you had flashed other variant's rom causing your mobile not turning on. I don't see any a500fu on the website you posted. If possible, could you tell me which variant you had flashed. I had ever experienced a hard-brick when my device was accidentally removed while odin was flashing aboot.mbn. The solution was changing the motherboard which didn't cost much. I would recommend you to flash firmware from sammobile and do NOT use 4.4.4 firmware as few friends on this forum had experienced hard-bricks. If you want, try a usb jig.
Try warranty, you can have the chance of getting it repaired.
akil777 said:
I can't tell you if your phone is unrecoverable but I think you had flashed other variant's rom causing your mobile not turning on. I don't see any a500fu on the website you posted. If possible, could you tell me which variant you had flashed. I had ever experienced a hard-brick when my device was accidentally removed while odin was flashing aboot.mbn. The solution was changing the motherboard which didn't cost much. I would recommend you to flash firmware from ="htt p://www .sammobile.com/"]sammobile and do NOT use 4.4.4 firmware as few friends on this forum had experienced hard-bricks. If you want, try a usb jig.
Try warranty, you can have the chance of getting it repaired.
Click to expand...
Click to collapse
It must have been other variant rom.
http s://gyazo. com/7ac9dfe107976eeb802cae50a23b23a1 - here is a screenshot
Samsung Galaxy-A500FU - to get there you need to go to "updato" site (first link), place on the search "Galaxy A5" and select Portugal as "region"
There are 7 options, 6 are for locked phones to the main Portuguese operators and one for unlocked phones (i assume), because it says "Porgugal TPH" - TPH means the phone house witch is a store that sells phones and other electronic equipment.
Despite the phone not being bought at the phone house i assumed it was this rom since there was no other one and the phone is not locked to a particular operator.
Ive checked the site you provided and it as almost the same rom´s as updato and the only one that is not locked to a particular operator is TPH one.
So my only option is to use a usb jig to force the phone into download mode? will that work with or without a motherboad change?
please have in mind that the phone does not respond to any other button or combination of buttons comand and trying to charge the phones battery only produces heat at the phone and charger, nothing else happens.
Hello everyone.
My device is going into bootloop without usb cable.
With USB power adapter device works fine but when I pull out the cable smartphone is going to reboot (logo->reboot->logo->reboot...).
I tried the next:
I have changed battery to new but result is the same.
I have updated firmware through official Samsung SmartSwitch program but it also didn't help.
Recovery and bootloader are reachable.
I found info on stackoverflow that some crash logs could be stored by path /data/anr.
But my device isn't rooted and I can't get files from specified path.
Baseband ver. - N910HXXU1DPC1
Build number - MMB29K.N910HXXS2DQC7
Device status - official
Could someone suggest me some steps to check ?
Thanks in advance !
Re Flash to stock firm
To solve your problem you may have to download Stock firmware from sam mobile.com. Re-flash device using Odin3. Ive been dealing with a similar issue, and have had to do this several 100 times over the course of 3 day. It should solve your boot loop problem, but whatever else to are trying to do i'm not sure.
milesg86 said:
To solve your problem you may have to download Stock firmware from sam mobile.com. Re-flash device using Odin3. Ive been dealing with a similar issue, and have had to do this several 100 times over the course of 3 day. It should solve your boot loop problem, but whatever else to are trying to do i'm not sure.
Click to expand...
Click to collapse
Hello milesg86.
First of all thanks for your advice. But I think it will not help me.
I'll try to explain why.
I have already checked the latest firmware version for my device for my country on sammobile.com - it's N910HXXS2DQC7.
It's the same version that I reinstalled using SmartSwitch http://www.samsung.com/us/smart-switch/ .
Could it be the bug in firmware ?
Should I check some logs ?
you tried factory reset over recovery already? anyways: there are so many possible reason for a bootloop at Note4 --> mmc fail etc
Galixy said:
you tried factory reset over recovery already? anyways: there are so many possible reason for a bootloop at Note4 --> mmc fail etc
Click to expand...
Click to collapse
Yes, I have done factory reset through official recovery.
Also, I reinstalled firmware through SmartSwitch.
But both variants didn't help (
Galixy said:
you tried factory reset over recovery already? anyways: there are so many possible reason for a bootloop at Note4 --> mmc fail etc
Click to expand...
Click to collapse
Could you suggest how to check mmc fail ?
Fediir said:
Yes, I have done factory reset through official recovery.
Also, I reinstalled firmware through SmartSwitch.
But both variants didn't help (
Click to expand...
Click to collapse
Did you install a specific app or update before the loop occured? However it smells like a defect mainboard. Here is the deal: You can try root your phone (if the factory reset worked there should be a OS on your Note 4) and flash custom recovery like TWPR. Then do a FULL wipe through it and flash the OS you downloaded again through ODIN mode. Dunno how experienced you are with it but keep in mind you do it on your own risk and the warranty is gone (if you still got it anyways.....)
---------- Post added at 09:11 PM ---------- Previous post was at 09:08 PM ----------
well, if the mmc fail would occur you would definitely recognize it
Galixy said:
Did you install a specific app or update before the loop occured? However it smells like a defect mainboard. Here is the deal: You can try root your phone (if the factory reset worked there should be a OS on your Note 4) and flash custom recovery like TWPR. Then do a FULL wipe through it and flash the OS you downloaded again through ODIN mode. Dunno how experienced you are with it but keep in mind you do it on your own risk and the warranty is gone (if you still got it anyways.....)
---------- Post added at 09:11 PM ---------- Previous post was at 09:08 PM ----------
well, if the mmc fail would occur you would definitely recognize it
Click to expand...
Click to collapse
I have installed TWRP through Odin 3.12 recently (without root) https://twrp.me/devices/samsunggalaxynote4exynos3g.html.
Why you suggest to root the device ?
I want to clarify. Do you recommend to flash the official OS through Odin ?
What is the benefits from TWRP wipe ?
Also, now I am going to install this firmware https://forum.xda-developers.com/note-4/development/rom-nemesis-refined-v3-5-n7port-t3587637 .
Do you recommend it ?
P.S. Phone is working when connected to USB power adapter.
Thank you for comments !
Fediir said:
I have installed TWRP through Odin 3.12 recently (without root) https://twrp.me/devices/samsunggalaxynote4exynos3g.html.
Why you suggest to root the device ?
I want to clarify. Do you recommend to flash the official OS through Odin ?
What is the benefits from TWRP wipe ?
Also, now I am going to install this firmware https://forum.xda-developers.com/note-4/development/rom-nemesis-refined-v3-5-n7port-t3587637 .
Do you recommend it ?
P.S. Phone is working when connected to USB power adapter.
Thank you for comments !
Click to expand...
Click to collapse
Has been a while that i used TWPR but i guess, when you trying to do a full a wipe it's telling you anyways if the device is not rooted?
TWPR does a FULL wipe, which means your smartphone is "empty". It wont boot then because there is no OS anymore, so you flash through odin (hold volume down, home button, powerbutton) your stock firmware. On Note 4 i never had an custom rom, only on the old Note 2 and CM rom was pretty nice. I think they stopped working on CM but i am sure you will find a stable version for your phone right here in the forum
NEMESIS ROM was successfully installed but it didn't solve the problem
Device is going to reboot/bootloop when I remove the USB power cable.
The next step is the authorized Samsung service.
Thanks to all for comments.
P.S. NEMESIS ROM :good::good::good: I'll install it again when my phone will be fixed .
Hello to everyone.
Yesterday my problem was solved.
Issue was because of damaged battery. Authorized Samsung service provides to me original battery and it's work
As result, I requested fefund for my Amazon order of battery https://www.amazon.com/gp/product/B00SW22RJU/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1 .
Thanks to all for comments !
I know this is an old thread but ive been going through this issue for a long time. But now recently happened to my galaxy s7 edge, exact same problem.
It only stays on with the charger cable connected, if i remove it, it goes to bootloop.
On the note 4 ive tried 4 different batteries, they all say samsung but not sure if they're oem from samsung. But i also swapped the mother board and also same thing happens , so its not the mother board thats damaged cause I tried 2 of them and same issue. Could be it be the charging port or should try a oem battery too ?
fevera1985 said:
I know this is an old thread but ive been going through this issue for a long time. But now recently happened to my galaxy s7 edge, exact same problem.
It only stays on with the charger cable connected, if i remove it, it goes to bootloop.
On the note 4 ive tried 4 different batteries, they all say samsung but not sure if they're oem from samsung. But i also swapped the mother board and also same thing happens , so its not the mother board thats damaged cause I tried 2 of them and same issue. Could be it be the charging port or should try a oem battery too ?
Click to expand...
Click to collapse
Then you have 2 bad mother boards...... anything that would cause the bootloop is in the motherboard
trinilu27 said:
Then you have 2 bad mother boards...... anything that would cause the bootloop is in the motherboard
Click to expand...
Click to collapse
Well its basically the same info that the person that did this thread. Same exact thing. I just havent tried a new oem battery i guess just knock off ones. But now also with this s7 edge is also happening
fevera1985 said:
Well its basically the same info that the person that did this thread. Same exact thing. I just havent tried a new oem battery i guess just knock off ones. But now also with this s7 edge is also happening
Click to expand...
Click to collapse
I did have
..i Have had a bad battery with one of my Note 4 S the phone would be fine until the battery got below 50% then it would constantly reboot.... Now is your phone looping or is it just stuck on the splash screen?
trinilu27 said:
I did have
..i Have had a bad battery with one of my Note 4 S the phone would be fine until the battery got below 50% then it would constantly reboot.... Now is your phone looping or is it just stuck on the splash screen?
Click to expand...
Click to collapse
Well for example if I have the phone connected to the charger, it will stay on like normal, I can make calls, use the internet etc.. Normal stuff. If I unplug the cord and say the battery is 100% it will sometimes stay on for like 5 mns and then it shuts off and starts restarting on and on to samsung screen or sometimes the carrier logo screen. It will do that for like 2 mns then it shuts off and wont turn on.
I plug it on the charger and battery shows 0% or 3 sometimes, but 5 mns before it was 100%..
Hopefully i make sense lol
fevera1985 said:
Well for example if I have the phone connected to the charger, it will stay on like normal, I can make calls, use the internet etc.. Normal stuff. If I unplug the cord and say the battery is 100% it will sometimes stay on for like 5 mns and then it shuts off and starts restarting on and on to samsung screen or sometimes the carrier logo screen. It will do that for like 2 mns then it shuts off and wont turn on.
I plug it on the charger and battery shows 0% or 3 sometimes, but 5 mns before it was 100%..
Hopefully i make sense lol
Click to expand...
Click to collapse
I take back what I said....I'll bet it is the battery....trust me if you're going to go buy a new battery pay out the little extra money for the extended battery you can find them on eBay and Amazon...well worth it
trinilu27 said:
I take back what I said....I'll bet it is the battery....trust me if you're going to go buy a new battery pay out the little extra money for the extended battery you can find them on eBay and Amazon...well worth it
Click to expand...
Click to collapse
Right.. I bought some local in a local phone store but those are fake. They have the samsung brand but its one of those places they repair phones and I knoe they're fake batteries. But yeah they didnt work. I found a authentic oem batteries on ebay that I'm going to order and crossing my fingers it works.
I have a Samsung Note 4 with boot loop problem. I am asking for advice because it has two Bitcoin Accounts on it that I can not retrieve anywhere else. HELP!!! Thanks in advance
I have been going nuts as of late trying to figure what happened with my Moto G4+. It was working fine, could connect to my pc no problem, then all of a sudden out of the blue, nothing. It only connects as a charger. I've checked it with different USB cables, different ports, even 3 different computers. Still will only connect as a charger. I've even tried it in recovery mode, still not recognized by any computer. I have not restored the phone as of yet due to a ton of pictures and whatsapp chats that I need to save. I have installed Xender to start to move some stuff off the phone, but I'm not too sure that a factory restore would help this. I have read that it could be a USB issue with the phone, either the port or the chip it uses itself. While I know I can replace the port, the chip is beyond what I have equipment for. I have turned on developer mode, and its set the USB mode to MTP by default, I've tried changing it to PTP as well, but the phone will only charge and is never recognized by the pc. All software and drivers have been updated, uninstalled thoroughly, reinstalled multiple times to no avail.
Is there any chance that this IS some form of software thing? Or am i just going to have to use the Zender app to move things between my phone and pc from now on. Until I can possibly send it off to Lenovo since it IS under warranty.
Any help is appreciated.
Just got off the phone with Lenovo/Motorola, and they are giving me the option that I wasn't wanting to hear, do a complete factory reset on the phone after removing the account information from the phone. Gee, that's what I was trying to avoid. Looks like I'll have to figure a way to completely back up the phone via wireless and hope I can save all my data needed to restore it later.
Will be trying the factory reset, but I'm not feeling very good about this at the moment. Will update later when I can get this done. But in the meantime, please suggestions.
Thank you again.
Provide some more info about what ROM you're running, etc... The more info you can provide about your situation, the more likely you're gonna be helped.
What ROM:
Stock? If so, what version and security patch?
Custom ROM? If so, which one and build date..?
I also have the xt1644 and don't have any issues whatsoever connecting to my Laptop, granted I run Linux on my personal PC. I also have zero trouble connecting to the PC's at my work which all run Windoze.
You mentioned you've tried connecting to your PC thru Recovery, so I would have to assume you have TWRP installed, no? If so, which version and by whom?
I'm running full stock room, no mods, build NJPS25.93-14-4, security patch of March 1, 2017. As for the recovery mode, that was the stock recover/bootloader. To where it should be raw adp mode. Even in that mode it is never seen by the computers I've tried. I can't install the newest security update because it won't mount internal nor external memory. I'm at work at the moment and if you need any more information, please let me know.
Thank you
rainfellow said:
I'm running full stock room, no mods, build NJPS25.93-14-4, security patch of March 1, 2017. As for the recovery mode, that was the stock recover/bootloader. To where it should be raw adp mode. Even in that mode it is never seen by the computers I've tried. I can't install the newest security update because it won't mount internal nor external memory. I'm at work at the moment and if you need any more information, please let me know.
Thank you
Click to expand...
Click to collapse
Did the factory reset work? As I'm suffering from a similar problem
Have not done the reset yet, still finding the best way to back up everything, plus finding the time. Will be doing it sometime this weekend though
I just did the compete factory reset, and as i feared, it made no difference. So all my data is gone (saved what I could) and will have to figure a way to get a backup phone working while I have to send off the phone for repair. At least it's under warranty.
I have the same problem. I didn't do the factory reset (yet), but you confirmed my fear, the factory reset won't fix it. Too bad my phone isn't under warranty anymore.
Did you send it for repair?
What was the problem after all?
My XT1640 seems to be falling apart. Bluetooth stoped working out of the blue. Can't read SD card anymore and now USB connection isn't working.
My apologies for not doing a follow up post. I was able to send it back to Lenovo and the replaced the phone so it's back up and running fine. If it's out of warranty, then I'm not sure what avenue you can take aside from maybe finding one that's got severe screen damage but a good non blacklisted board and change it out. Aside from that, I can't tell you what they found wrong with it. I would assume the usb chip may have gone out, but without knowing the fate of my original phone, I can't say.