[Q] Issues with Plex and Connecting to Server - Nexus Player Q&A, Help & Troubleshooting

I don't know if it's just me, but every time I open Plex on my Nexus Player, I have to go to settings to select my server, even though the Nexus Player has already found it. My server is shown under settings and is online (doesn't say offline), but in order for any of my media to show up, I still have to go in a select it. It's very annoying. It is on my local network, and I've tried everything. Both my server and app version are up to date, I'm signed-in on both the player and server (tried without as well), and still I have to manually select it. Anyone else experiencing this? Using 5ghz wireless-n wifi on the Nexus Player, and Macbook is hooked up via wired LAN.
Thanks

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Streaming problems with ORB & WM10

Hi,
Is anyone successfully using ORB (www.orb.com) and streaming either video content or live TV to their TyTN?
I can stream perfectly but even in full screen landscape mode the picture is still only about the size of a postage stamp in the center of the screen with the rest of the screen black
I have heard of some people using TCPMP from coreplayer, however this is even worse as the screen (and sometimes the entire phone) just freezes within about 2 seconds of the stream starting. Another problem with TCPMP seems to be that it sometimes asks me if I want to overwrite the live.wmv file which suggests that it is downloading it instead of streaming it
Anyway, I'd much rather have it working in WM10 if only the screen would resize it properly.
Another problem is that I can't stream from my WiFi connection, even at home if I want to stream video I have to use GPRS because I get an error on WiFi (using WM10).
Thanks,
Mark
I use Orb very regularly. I use it with WMP10 on my Tytn and I do not experience the problem that you mention.
The only advice I can offer is that perhaps the the downsizing happens automatically as a result of your network speed. You'll notice that when you log into Orb, the very first thing is does is perform a speed test of the network. It is highly likely the result of that test dictates the resolution and bitrate of video that it streams to your device. I get it full screen with no problem. I'm on Cingular's UMTS in the US. Check that speed test and see what speeds it is getting.
As far as the Wi-Fi goes, I wish I could help you. I can also stream with no problems over Wi-fi. At least you know it's not a limitation of Orb or your device.
After reading your comments I decided to trick Orb into thinking that I was on a fast connection.
I loaded the Orb webpage and did the speedtest using wifi, then turned wifi off and started streaming some live TV...
You're right, it played in full screen
Now if only I could set up my wifi to stream rather than just browse then I'd be sorted!
Thanks,
Mark
Check all your Wi-Fi settings because it doesn't seem to make sense that you can stream over radio but not Wi-Fi. Make sure that the Wi-Fi connection you link up to is set to connect to whatever your main internet connection is on your phone. Also check the router (if you're trying this at home with a wireless router) and make sure your router isn't blocking anything, although when I installed Orb, it configured itself to go through my router without needing any manual input from me, which was nice
although when I installed Orb, it configured itself to go through my router without needing any manual input from me, which was nice
Click to expand...
Click to collapse
Well my Dlink DI-524 isn't quite so helpfull
I've traced the problem to my router, and I can now stream by manually assigning an IP address to the TyTN (as opposed to DCHP) and then putting that IP into the routers DMZ (demilitarised zone).
I'm not sure how safe it is doing that but at least it works now
Mark

[Q] Does the Nexus Player support "login" WiFi networks (such as those at a hotel(?

[Q] Does the Nexus Player support "login" WiFi networks (such as those at a hotel(?
One of the biggest disappointments I had with Chromecast was that it was impossible to set the unit up in a hotel. Since many hotels have WiFi that require you to log in, you couldn't set up your Chromecast on these networks.
Is this the case with the Nexus Player?
Not really sure, but I have a trick you can try with your Chromecast. Not sure if it will work, but we used to do it back when I was in college because the University network required a username/password login (which sucked if you wanted your XBOX on the network).
Figure out the MAC address of your Chromecast. Go to your laptop or PC, and spoof the mac address of your NIC (or wifi) to match the chromecast. You can usually do this through the device manager in Windows by going to the Properties for your NIC. After that, use your brower to sign in. Go back to Chromecast and see if it worked.
Usually they tie the authentication to your NIC's MAC address...so the theory is that as long as you authenticate the mac address somehow, then any device with that mac address will work. Things might have changed over the past 6 or 7 years though when we used to do that.
IBNobody said:
One of the biggest disappointments I had with Chromecast was that it was impossible to set the unit up in a hotel. Since many hotels have WiFi that require you to log in, you couldn't set up your Chromecast on these networks.
Is this the case with the Nexus Player?
Click to expand...
Click to collapse
Another option if you are a frequent traveler is a portable travel router like the D-Link DIR-510L. This tiny router easily fits in your briefcase yet can turn any wifi network into your own personal wifi hotspot. Basically it connects to a hotel wifi and through your phone, tablet or pc you can log in with your hotel credentials. It then creates a separate wifi network for your own use, one that you control for all your devices (including your chromecast) without having to pay the hotel more for multiple device connections, etc. It even has a built in battery to either run without power or to charge your devices and, with its 3 usb ports, can share a USB drive full of media with all your wireless devices. I know I sound like a commercial here, but I simply couldn't live without this tiny little beauty on the road.

Can't watch netflix on android over wifi

I wasn't sure where to put this, but the issue started with the nexus player, so I figured I'd try here.
My girlfriend and I were watching a TV series on netflix, on my nexus player, when it started having a connection problem. I've had my nexus for about 6 months and have never had an issue with it before.
I can get onto netflix on the nexus player, and browse the titles, but as soon as I try to play something, it tells me my device may not be connected to the internet. If I do the network test, it shows a good test for all 3 netflix servers, and the internet connection. I can watch netflix on my laptop just fine over wifi, but of course, if I try to stream the tab.... it opens the netflix app which says it can't connect. (I tried uninstalling the netflix app and streaming the tab, but it just tells me I need to install the netflix app)
Finally I tried installing netflix on my galaxy S5, and it also wouldn't stream anything, until I turned off wifi.... then it worked fine. I have tried everything I can think of and have read to try to fix this. I've changed my router to send default ISP DNS servers to devices, I've tried setting google DNS servers, I've checked time zone settings, I've cleared netflix app data, I've uninstalled and reinstalled, I've done a factory reset.... nothing will work.
If it's an issue with router settings, I don't understand why it works fine on my laptop. I had made no changes to my network or any of my devices' configuration when it stopped working.
Does anyone have any idea why this would only affect android devices, and only over my wifi? I have no idea what else to try.
mrkmpn said:
I wasn't sure where to put this, but the issue started with the nexus player, so I figured I'd try here.
My girlfriend and I were watching a TV series on netflix, on my nexus player, when it started having a connection problem. I've had my nexus for about 6 months and have never had an issue with it before.
I can get onto netflix on the nexus player, and browse the titles, but as soon as I try to play something, it tells me my device may not be connected to the internet. If I do the network test, it shows a good test for all 3 netflix servers, and the internet connection. I can watch netflix on my laptop just fine over wifi, but of course, if I try to stream the tab.... it opens the netflix app which says it can't connect. (I tried uninstalling the netflix app and streaming the tab, but it just tells me I need to install the netflix app)
Finally I tried installing netflix on my galaxy S5, and it also wouldn't stream anything, until I turned off wifi.... then it worked fine. I have tried everything I can think of and have read to try to fix this. I've changed my router to send default ISP DNS servers to devices, I've tried setting google DNS servers, I've checked time zone settings, I've cleared netflix app data, I've uninstalled and reinstalled, I've done a factory reset.... nothing will work.
If it's an issue with router settings, I don't understand why it works fine on my laptop. I had made no changes to my network or any of my devices' configuration when it stopped working.
Does anyone have any idea why this would only affect android devices, and only over my wifi? I have no idea what else to try.
Click to expand...
Click to collapse
You cleared app data, what about the app cache? Also do you happen to be using a vpn service like unblock-us, I had a similar issue one time when my region had been changed from usa to uk on the website and then it was telling me I couldn't connect. Good luck.
sask3m said:
You cleared app data, what about the app cache? Also do you happen to be using a vpn service like unblock-us, I had a similar issue one time when my region had been changed from usa to uk on the website and then it was telling me I couldn't connect. Good luck.
Click to expand...
Click to collapse
Yeah when you clear data, it also clears the cache. I also uninstalled and reinstalled, and even did factory reset. I'd never had it on my phone until today and no go there... .and like I said, only on WiFi. Yet it works fine on my laptop over WiFi. On my Galaxy S5 it works on cellular fine. This is the weirdest issue I've ever run into.
I've worked as a computer/network tech since 2005, and while I may not be the most knowledgeable guy around, I can usually figure out any network related issue... but I don't know what the difference would be between the android apps and the browser app. I figure if it's not the app it would have to be something with my router/firewall... but I have no idea what.
UPDATE
It's definitely something to do with my router config. I have the same router/access point set up at home as we have at work, and we also have the same internet plan aside from this being a business account. But it's the same ISP, and same Up/Down speed. I just tried it at work over wifi on my phone and it works fine.
It could also be your ISP. Business account traffic is treated differently than residential account.
Ok I got it fixed. I still have no idea what the hell the problem was. I couldn't find any firewall rules that could have caused the issue. Nothing had changed in my set up and it just suddenly stopped working in the middle of watching one day. I considered the ISP being an issue, but my girlfriend also has COX internet, and she had no issues at her house on her blue ray player or phone on her wifi, and like I said before... it still worked on my laptop at home.
I think some kind of bug just popped up in pfsense. I did a factory reset on it and now everything's working fine. Still the weirdest issue I've ever encountered. It still worked fine on my laptop, but not on any android (on wifi), or maybe mobile and not android was the factor? I don't own apple products so I couldn't test that.

Losing SMB shares for Shield/Plex Server

Every night the Shield will lose its connection to the SMB shares that my home server is feeding media content to my Shield/Plex Server. I've used these same SMB shares on Kodi(XBMC) for years. They work, I verify that they are still working after Shield/Plex loses connectivity to them with other devices; all access the shares without issue.
A reboot will instantly reconnect the shield to the SMB shares without any configuration changes, only to be lost again the next day.
Any/all help greatly appreciated.
Create an account on geforce forums, send feedback from the shield's seetings, including your geforce forum nickname on it, and create a thread there to report this problem. This is probably a bug with the nvidia's smb client application specifically.
I've been working with an Nvidia rep via their nvidia.custhelp.com So far the rep has been pretty useless:
"This could be an issue related to the network configuration." Umm yeah, 13 other devices wired and wifi working flawlessly
"Unplug all the cables and keep the SHIELD ATV off for good 2-3 minutes. Plug the Power cable, Ethernet cable and the HDMI cable. See if the issue persists." I realize rep has a SOP checklist to go through... But it just exacerbates my frustration!
I'm considering just finding a way to auto-reboot nightly until a real fix has been released. That or just transfer my media to a large USB HDD, keep a mirror on server which will be an extra backup I guess.
I finally got another response from them. They re-asked me the same exact questions... So glad I asked for their assistance.
Did you ever figure this out? I am having the same problem.
No, I did not. Since the last update it happens less frequently, but it does still happen.
I'm building a new home server that I will be transferring my Plex server to once completed.
Hi there, I had the same problem with my Nvidia Shield TV, SMB didn't work propperly.
The solution that worked for me was:
In Windows I created a new local account. Then I shared the folders I wanted to share withe the new account. After that SMB (Samba) was working fine on the Shield (I had to enter the accountname and password of the new account in Kodi).
I have this problem as well with Synology NAS. Anyone else using Synology?
I have the same probleme but i find the answer. disconnect your server on remote access and never push claim server. My plex on my shield reconnect automatic.
I had similar issues and what helped for the last week (fingers crossed still) was (on my router):
- Wifi "Group Key Rotation Interval" set to 28800 (8 hours). Not sure if this is the main solution.
- "Force as Master Browser": Yes, this makes my router the netbios master browser (maintains list of network names), this might be the actual solution.
I have an asus router with merlin firmware
belledesire said:
I had similar issues and what helped for the last week (fingers crossed still) was (on my router):
- Wifi "Group Key Rotation Interval" set to 28800 (8 hours). Not sure if this is the main solution.
- "Force as Master Browser": Yes, this makes my router the netbios master browser (maintains list of network names), this might be the actual solution.
I have an asus router with merlin firmware
Click to expand...
Click to collapse
Sorry to bump this thread, but I have the exact same issue.
Plex on my Shield 2017 Pro will lose the connection it seems to my Synology NAS after 12-16 hours it seems.
Since I also have an ASUS with Merlin firmware, I was curious if your fix helped?
Hi everybody, I have a similar problem with my new nvidia shield tv pro (2017).
I successfully connect to my Synology NAS (DS214play) media share and get all my movies in PMS library. But after reboot the Shield, the SMB share is gone!
I can't play any movie, before I manually reconnect to NAS.
Furthermore while plex can't play any movie (it says that the files are not available) other applications like KODI or Network Browser work perfectly, ie they are able to see the folder in to the NAS.
Any news!!!!
g
Recently I requested assistance to NVIDIA Customer Care, and I show you their reply below:
-----------------
Hello Harish,
thank you too!
My NAS is connected by ethernet gigabit to the shield, and I have 2 HDD of 3Tb each connected as JBOD volume.
Best regards
Gianfranco
PS: if of interest I can act as betatester for larger disks, since I have ordered 2 HDD of 6Tb each for the Plex server on the new shield. After what you said, I’ll connect them has BASIC volume, do you agree?
Response By Email (Harish) (02/19/2017 10:41 AM)
Hello Gianfranco,
Thank you for the reply
This NAS is 8TB in size and it works on wireless technology, we recommend only maximum 4 TB HDD for this SHIELD TV and we have not tested wireless NAS device for the SHIELD and we cannot assure you that it will work, Please get in touch with us, if you need further assistance and I would be happy to help you
Best Regards,
Harish,
NVIDIA Customer Care
Customer By CSS Email (Gianfranco Camuncoli) (02/19/2017 10:16 AM)
Hello Harish,
the model is DS 214 play, you can see details below:
Synology DS 214 play
I can’t send a screen shot because today after a full reset the shield was definitively bricked.
I forget to tell you before that the shield it often freezed and that forced me to do a reset.
Best regards
Gianfranco
--------------------------------------------
Two things.
1. This is not happening to me since the 5.0 upgrade. Not sure if it is coincidence or not
2. Maybe more important, it is not happening since I reinstalled DDWRT on my router which performs a type of local dns, similar to WINS, but for all devices, windows computers, macs, androids, HDHomeRun, . So, when my Synology comes online as "SPACE", I can always "ping space" from any device and it "just works". It's kind of magic to me, as I used to build DNS forward and reverse services, DHCP servers, RAS gateways, RADIUS, and so on, etc. No idea how this works so well.
So, my R8000 router, (and my prior R7000) have these DDWRT settings
Use DNSMasq for DHCP
Use DNSMasq for DNS
Click to expand...
Click to collapse
Click to expand...
Click to collapse
I think these are what makes everything work amazingly.
So, for everyone with a NAS, can you just ping by the machine name?
If not, I think you will have to set you DHCP to fix the IP for certain devices, at least the NAS.

Voice commands via google assistant no longer working after switching out router

I replaced my old Tp-link archer c59 with an orbi mesh system. I use to be able to say commands to my google home like ''launch netflix on shield'' and it would work. After switching out the router, I just get ''I dont know how to do that yet''. I still see the shield in the google home app. Im still able to control it through the google home app with the ''play music'' function so I know its still linked. Casting works fine. If I set the shield as my default speaker, my hub will play music directly to the shield. Whats confusing is that its defiantly linked up.
Things I tried already are clearing data on google play services and chromecast built in on the shield. Clearing data on the google home app on my phone.
Side note: The shield is also no longer discoverable on a windows PC. I use to be able to access it under ''network''. I tried disabling and enabling sharing on the shield already.
Update. I was finally able to fix this issue after a month. I turned offer IPv6 on the shield, a now GA is able to launch apps with voice command. My PC is also able to see the shield under network. Ive always had IPv6 enabled before switching to the Orbi system and never had a problem. Not sure why a newer router would screw everything up.
However, there are couple of new problems Ive encountered. Casting from my PC lasts for a second and the picture freezes while the sound continues. Second, I can no longer connect to the shield with my phone or tablet with file manager apps. I can still connect to it with my PC just fine.

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