Note 4 - International Data though Sprint not possible - Sprint Galaxy Note 4 General

So I plunked down close to $100 for an international data plan for my trip to Europe last week. hoping to use my phone for data.
When I got there the phone part worked fine however couldn't get the data to work.
Turns out the firmware on the phone locks down the Access Point Settings on the phone and the correct APN for global data cannot be selected.
After contacting Sprint International customer service they confirm that this issue happens on most Samsung phones and that they need to fix it...
I had the same issue a couple of years ago on another Sprint Samsung phone, back then it was also fixed by a firmware update.
Pretty sad they can't get these phones right...
[08:24:07 AM] me: Will there be an update to the Note 4 soon so the APN settings are not locked down so I can use the phone next time abroad?
[08:25:46 AM] Armand K.: I do not know. We are waiting on Samsung to correct that issue,
[08:26:03 AM] me: ok, so you are aware of the problem
[08:26:33 AM] Armand K.: All Samsung devices have the issue.
[08:27:41 AM] Armand K.: They fixed it before pretty quickly when the S4 first had the issue, am not sure why it is taking so long to get it correct now, or why it keeps having to be fixed every time Google drops a New OS update.
[08:29:03 AM] me: I remember having the same issue with my S4...
[08:31:01 AM] me: but then it was rooted and was able to fix it myself...
[08:31:24 AM] Armand K.: Rooting will get you passed the problem.
[08:31:37 AM] Armand K.: But not something we advise everyone to do.
I ended up buying a local sim with a data plan which worked fine btw...

Sprint now offers free international Roaming. You have to singup online.
2g speeds and free texting. Did you get a chance to try this?
Rafael
dutchman71 said:
So I plunked down close to $100 for an international data plan for my trip to Europe last week. hoping to use my phone for data.
When I got there the phone part worked fine however couldn't get the data to work.
Turns out the firmware on the phone locks down the Access Point Settings on the phone and the correct APN for global data cannot be selected.
After contacting Sprint International customer service they confirm that this issue happens on most Samsung phones and that they need to fix it...
I had the same issue a couple of years ago on another Sprint Samsung phone, back then it was also fixed by a firmware update.
Pretty sad they can't get these phones right...
[08:24:07 AM] me: Will there be an update to the Note 4 soon so the APN settings are not locked down so I can use the phone next time abroad?
[08:25:46 AM] Armand K.: I do not know. We are waiting on Samsung to correct that issue,
[08:26:03 AM] me: ok, so you are aware of the problem
[08:26:33 AM] Armand K.: All Samsung devices have the issue.
[08:27:41 AM] Armand K.: They fixed it before pretty quickly when the S4 first had the issue, am not sure why it is taking so long to get it correct now, or why it keeps having to be fixed every time Google drops a New OS update.
[08:29:03 AM] me: I remember having the same issue with my S4...
[08:31:01 AM] me: but then it was rooted and was able to fix it myself...
[08:31:24 AM] Armand K.: Rooting will get you passed the problem.
[08:31:37 AM] Armand K.: But not something we advise everyone to do.
I ended up buying a local sim with a data plan which worked fine btw...
Click to expand...
Click to collapse

varaff said:
Sprint now offers free international Roaming. You have to singup online.
2g speeds and free texting. Did you get a chance to try this?
Rafael
Click to expand...
Click to collapse
Nope. Texting worked fine (at the expensive rate), but you will not be able to use any kind of data unless they unlock the APN settings menu in the firmware.
So, yes, it's nice they offer this data now but we'll not be able to use it on our phones until they fix the problem in a firmware update.

I can unlock my APN settings with the MSL number. That's how I got the hotspot to work!

Would this have helped you??

freemeech said:
Would this have helped you??
Click to expand...
Click to collapse
For sure.... How do you go about it? Where do I unlock the settings menu?

You can get your mls number if you are rooted on 4.4 with spcutility or contact sprint and if you are in good standing they should give it to you.

Call sprint and tell them you want your MSL number as you can't access your APN while abroad.. If the first one doesn't allow it call back.

Got this email yesterday showing free data plan

ibcenu said:
Got this email yesterday showing free data plan
Click to expand...
Click to collapse
"Data speeds up to 2g"
:banghead:

iTzFeRReTTi said:
"Data speeds up to 2g"
:banghead:
Click to expand...
Click to collapse
No data at all from Sprint until they fix the firmware... Or fix it yourself..

Related

T-Mobile Nexus 6 works on all carriers CONFIRMED

Hey guys,
I just purchased a nexus 6 from t-mobile and popped in a sim from att, sprint, and Verizon. I can confirm all 3 worked flawlessly with no problems.
At the device start up, i did skip the part where it tried to activate on the network the sim was from.
If anyone has any questions feel free to ask.
noXn said:
...
If anyone has any questions feel free to ask.
Click to expand...
Click to collapse
Are you seeing the issue of voice + data not working at the same time? When I'm on a call on Verizon, Wi-Fi works, but mobile data shuts off... is this just Verizon, or is this a "feature"?
sephtin said:
Are you seeing the issue of voice + data not working at the same time? When I'm on a call on Verizon, Wi-Fi works, but mobile data shuts off... is this just Verizon, or is this a "feature"?
Click to expand...
Click to collapse
That is not activated on Verizon...
But what I do want to know is if Verizon will whitelist the imei numbers . because I am soooo ready to pull the trigger to buy at a tmobile store. Did you have to activate the tmobile first? That's what the rep is telling me here
sephtin said:
Are you seeing the issue of voice + data not working at the same time? When I'm on a call on Verizon, Wi-Fi works, but mobile data shuts off... is this just Verizon, or is this a "feature"?
Click to expand...
Click to collapse
Unless something has changed with CDMA technology, the Verizon phones shouldn't be able to use data while on an active call. I know they are working to get that working with some new LTE standard but I haven't heard anything about it being here yet.
dadsterflip said:
That is not activated on Verizon...
But what I do want to know is if Verizon will whitelist the imei numbers . because I am soooo ready to pull the trigger to buy at a tmobile store. Did you have to activate the tmobile first? That's what the rep is telling me here
Click to expand...
Click to collapse
I'm considering switching to TMo anyway, so I picked up 30 days of pre-paid with the phone for 45$. I plan to try both carriers on my commute, see how signal is on both carriers on the train ride, downtown at work, etc. before making up my mind, and this device makes it as easy as swapping the SIM out!
The issue I had, was I didn't have a nano-SIM. Verizon rep at the store told me there was nothing they could do... I told them if he got me a nano-SIM, that customer support could active it... He gave me a SIM and let me use their phone to call Support to activate it. The support person did a "SIM swap" for my existing device, even though my Note3 obviously doesn't use a nano-SIM.. but that's all it took to activate the nano-SIM, and it works perfectly.
I may be misunderstanding your question... I believe the confusion is that you don't actually activate the phone... you activate the SIM IN the device. You should be able to take the phone out of the box, and drop in an already activated SIM and all will work fine...
seh6183 said:
Unless something has changed with CDMA technology, the Verizon phones shouldn't be able to use data while on an active call. I know they are working to get that working with some new LTE standard but I haven't heard anything about it being here yet.
Click to expand...
Click to collapse
Thank you for confirming, that's exactly what I needed to know! I'm sure I can live without needing mobile data while on a call...
sephtin said:
I'm considering switching to TMo anyway, so I picked up 30 days of pre-paid with the phone for 45$. I plan to try both carriers on my commute, see how signal is on both carriers on the train ride, downtown at work, etc. before making up my mind, and this device makes it as easy as swapping the SIM out!
The issue I had, was I didn't have a nano-SIM. Verizon rep at the store told me there was nothing they could do... I told them if he got me a nano-SIM, that customer support could active it... He gave me a SIM and let me use their phone to call Support to activate it. The support person did a "SIM swap" for my existing device, even though my Note3 obviously doesn't use a nano-SIM.. but that's all it took to activate the nano-SIM, and it works perfectly.
I may be misunderstanding your question... I believe the confusion is that you don't actually activate the phone... you activate the SIM IN the device. You should be able to take the phone out of the box, and drop in an already activated SIM and all will work fine...
Thank you for confirming, that's exactly what I needed to know! I'm sure I can live without needing mobile data while on a call...
Click to expand...
Click to collapse
I know it works. My question is. Would Verizon block the imei or device I.d.s later down the road to where it doesn't work and only the imei that's been sold on Google play works.
dadsterflip said:
I know it works. My question is. Would Verizon block the imei or device I.d.s later down the road to where it doesn't work and only the imei that's been sold on Google play works.
Click to expand...
Click to collapse
Good luck getting your answer. If the device suddenly stops working on Big Red, I'll post here (as soon as I've completed my switch to another carrier).
sephtin said:
Good luck getting your answer. If the device suddenly stops working on Big Red, I'll post here (as soon as I've completed my switch to another carrier).
Click to expand...
Click to collapse
Lol. Yea that's what I was worried about. I didn't want to buy it then down the road oh yea this I.d. doesn't work anymore.
I did not register my device on T-Mobile at all. Just popped the other sims in.
What I'm told is that carriers only care about imei when activating for the first time. If you just put your own sim in there they just can't see the device type which really doesn't matter unless you're looking to call them for support.
T mobile store gave me **** about buying the phone out right. I had to get a friend to add me as an authorized user on his account to buy the phone OUTRIGHT. So stupid...
Also, at T-Mobile the phone out right was 649 where everyone else is like 50 or 40 bucks more which was also sweet.
I also did not get bloat Ware on the phone from the carriers.
The devices CDMA identifier (MEID??) needs to be in the carriers whitelist so if the OP didn't place a voice call over either the Sprint or Verizon networks itnis not "safe" to to say it works on all carriers.
This is supposed to be one model for all of the US with 4 SKUs for the variations, and it should work but there is still the question of whether the CDMA carrier. Allows the phone on their network.
Sent from my SCH-I605 using Tapatalk
I can confirm I've activated my nexus bought directly from moto on both sprint and T-Mobile. Both voice and data worked with each carrier. Sprint takes a little more when than just putting the Sim in. They need to activate the MEID in their system. You can't just put an active Sim from another phone in and have it work.
Interesting..
Other users have reported the exact opposite.
msal said:
Interesting..
Other users have reported the exact opposite.
Click to expand...
Click to collapse
If you referring to activating one on sprint, I was one of those users. Since Monday haven't been able to activate it until this morning.
seezar said:
If you referring to activating one on sprint, I was one of those users. Since Monday haven't been able to activate it until this morning.
Click to expand...
Click to collapse
Yep, talking about Sprint. IIRC, there were multiple threads on here saying you can only activate on CDMA carriers if you buy from them or Google Play.
msal said:
Yep, talking about Sprint. IIRC, there were multiple threads on here saying you can only activate on CDMA carriers if you buy from them or Google Play.
Click to expand...
Click to collapse
What about activating on Verizon?
Sent from my Nexus 7 using XDA Free mobile app
Buying from T-Mo living in a non-T-Mo area
Yes. I must be one of the only people on here in the U.S. not living in a T-Mo area.
I just ordered from T-Mo (64GB MB). After much conversation and clarification, I've learned that one can buy a Nexus 6 from them outright, which requires also buying a $10 SIM activation kit. Since I do not live in a T-Mo area, I will have to call and cancel my 'yet-to-be-activated' plan, which also required a $50 deposit. By utilizing T-Mo's "buyer's remorse", I will be able to keep the phone, since I bought it outright, but will be refunded my $50 deposit for the service, without ever having to activate it on T-Mo's network. From there, I will pop in my AT&T SIM card, and be on my way! The only thing I'll be out is the $10 SIM activation kit.
Also, the rep's did acknowledge that the Nexus 6 is one of the few phones they have that are already unlocked.
Please do critique this if you foresee any problems I'll have popping in my AT&T SIM and using my existing service with them.
EDIT: Yargh. T-Mo had zero 64GB phones, and have since called me back to tell me they are on back order. But hey... at least I have an order in now. Beats what I've accomplished so far on the Play store all to hell.
gregg0829 said:
What about activating on Verizon?
Sent from my Nexus 7 using XDA Free mobile app
Click to expand...
Click to collapse
As far as I'm aware, Verizon comes under the same category. You should only be able to activate on Verizon if you buy the phone from Google Play or from Verizon.
msal said:
As far as I'm aware, Verizon comes under the same category. You should only be able to activate on Verizon if you buy the phone from Google Play or from Verizon.
Click to expand...
Click to collapse
That is what I have read. I am hoping by the 12/2 when I get my phone from Motorola I will have more options regarding Verizon.
Sent from my Nexus 7 using XDA Free mobile app
gregg0829 said:
What about activating on Verizon?
Sent from my Nexus 7 using XDA Free mobile app
Click to expand...
Click to collapse
I bought my device from T-Mobile, removed the T-Mobile sim it came with, put my Verizon sim card in, and it worked no problem. This happened with my phone on ATT as well. The guy next to me did the SAME EXACT THING on Sprint.
I am not BSing you guys in the least. I have no problem helping out in anyway I can. I'll even give you the number and the guy at the T Mobile store who watched us do it lol.
seh6183 said:
Unless something has changed with CDMA technology, the Verizon phones shouldn't be able to use data while on an active call. I know they are working to get that working with some new LTE standard but I haven't heard anything about it being here yet.
Click to expand...
Click to collapse
This is incorrect, it has been working for 3 years now. Data while on a phone call has been working since LTE came out. It worked on my Note 2, Note 3, and currently works on my Galaxy S5. Also works on my families HTC M7 and M8.
However, it no longer works on the Droid Turbo, and now I believe the N6.
But the original assumption was incorrect, data + voice has been working for years. They did something now that it is not working on new devices coming out.

G935T unlocked-running at&t firmware on att network. Can't get wi-fi calling working!

G935T unlocked-running at&t firmware on att network. Can't get wi-fi calling working!
Sure would like some help from the brilliant minds on this board....
I bought an unlocked G935T a few months ago and have been using it on At&t (with the G935T firmware) for the last few months.
Recently, I needed to use wi-fi calling. Couldn't get it to work on TMo firmware so last night I flashed G935A firmware one it (QF3)
Firmware is working fine - everything seems to be working EXCEPT wi-fi calling. Damn you, AT&T!
I can use one of the free VOIP apps like Google Voice, of course, but when I call out I need to be able to use my cell phone number and really don't want to have to forward calls to GV every time I go into this particular building that doesn't have any cell reception.
Chatting with support this morning, they said it can't be done. I don't understand - if the hardware is the same across all US Variants, then why can't At&t firmware enable this feature? What am I missing??? GRRRRR
danoelise said:
Sure would like some help from the brilliant minds on this board....
I bought an unlocked G935T a few months ago and have been using it on At&t (with the G935T firmware) for the last few months.
Recently, I needed to use wi-fi calling. Couldn't get it to work on TMo firmware so last night I flashed G935A firmware one it (QF3)
Firmware is working fine - everything seems to be working EXCEPT wi-fi calling. Damn you, AT&T!
I can use one of the free VOIP apps like Google Voice, of course, but when I call out I need to be able to use my cell phone number and really don't want to have to forward calls to GV every time I go into this particular building that doesn't have any cell reception.
Chatting with support this morning, they said it can't be done. I don't understand - if the hardware is the same across all US Variants, then why can't At&t firmware enable this feature? What am I missing??? GRRRRR
Click to expand...
Click to collapse
You should be able to do it, because I'm doing the opposite. I have a SM-G935A AT&T phone running a T-Mobile firmware and SIM. I'm capable of doing wifi calling/sms etc. Even though my S7 Edge is basically a T-mobile one, when I login to my TMO account it shows the phone not a TMO - due to the IMEI #. I bet the AT&T system doesn't recognize the phone as one of theirs and are unable to activate this feature.
Yeah, I went into the AT&T store today and they confirmed. It cannot be done. Well, it CAN be done, but they aren't willing to do it.
danoelise said:
Yeah, I went into the AT&T store today and they confirmed. It cannot be done. Well, it CAN be done, but they aren't willing to do it.
Click to expand...
Click to collapse
Those bastards!..Time to move to T-Mobile?
Mr. Clown said:
Those bastards!..Time to move to T-Mobile?
Click to expand...
Click to collapse
Isn't TMO doing same to you? All carriers are evil
cnewsgrp said:
Isn't TMO doing same to you? All carriers are evil
Click to expand...
Click to collapse
Nope, I have 2 non-tmobile phones running TMO firmware and they work like charm.

G935T unlocked-running at&t firmware on att network. Can't get wi-fi calling working!

G935T unlocked-running at&t firmware on att network. Can't get wi-fi calling working!
I posted this over the Tmobile section, but realized it might be a better topic here in the AT&T section...
Sure would like some help from the brilliant minds on this board....
I bought an unlocked G935T a few months ago and have been using it on At&t (with the G935T firmware) for the last few months.
Recently, I needed to use wi-fi calling. Couldn't get it to work on TMo firmware so last night I flashed G935A firmware one it (QF3)
Firmware is working fine - everything seems to be working EXCEPT wi-fi calling. Damn you, AT&T!
I can use one of the free VOIP apps like Google Voice, of course, but when I call out I need to be able to use my cell phone number and really don't want to have to forward calls to GV every time I go into this particular building that doesn't have any cell reception.
Chatting with support this morning, they said it can't be done. I don't understand - if the hardware is the same across all US Variants, then why can't At&t firmware enable this feature? What am I missing??? GRRRRR
You have to run the AT&T firmware to get that feature.
jshamlet said:
You have to run the AT&T firmware to get that feature.
Click to expand...
Click to collapse
I AM running the AT&T firmware.
danoelise said:
I AM running the AT&T firmware.
Click to expand...
Click to collapse
Sorry, I missed that. The next step is to call an actual AT&T rep (at a corporate store) and make sure your SIM is provisioned correctly.
jshamlet said:
Sorry, I missed that. The next step is to call an actual AT&T rep (at a corporate store) and make sure your SIM is provisioned correctly.
Click to expand...
Click to collapse
No worries. I actually went into a store yesterday. He pulled up a few threads on his tablet and basically told me it cannot be done. I have used the "please make sure my sim is provisioned correctly" in my conversations with support online and they always say that you can't provision a sim.
Should I just go in and ask for another sim?
danoelise said:
No worries. I actually went into a store yesterday. He pulled up a few threads on his tablet and basically told me it cannot be done. I have used the "please make sure my sim is provisioned correctly" in my conversations with support online and they always say that you can't provision a sim.
Should I just go in and ask for another sim?
Click to expand...
Click to collapse
It's definitely a SIM or account thing. With the A firmware, it is identical to the phones AT&T sells, so this is a bit of AT&T dickery. Keep escalating it with support until you either get it resolved, or give up all hope.
I forgot to mention that they told me it has to do with IMEI. If it's not an AT&T phone, the IMEI isn't in their database, and won't work. I agree- total dickery.
Yeah, unfortunately it's ultimately a carrier feature, and AT&T has chosen to be jerks about it. I can't imagine they really make that much selling handsets, but this isn't the first time they have pulled this sort of stunt. It's almost as if they are jealous of people calling Verizon the evil empire and decided to strike back.
danoelise said:
I forgot to mention that they told me it has to do with IMEI. If it's not an AT&T phone, the IMEI isn't in their database, and won't work. I agree- total dickery.
Click to expand...
Click to collapse
You have to call ATT and give them the IMEI from any ATT device and that will unlock the wifi calling. Has to be an official ATT device.
Sent from my SM-G955U1 using XDA-Developers Legacy app

Can't get 4G

Hi, I have the unlocked essential phone from Amazon. Can anyone on AT&T share their APN settings with me? I have already tried a few I found on Google, and tried changing some settings with that special number you put in the dialer to no avail. No matter where go I get HSPA. Nothing else.
WiddleyScudds said:
Hi, I have the unlocked essential phone from Amazon. Can anyone on AT&T share their APN settings with me? I have already tried a few I found on Google, and tried changing some settings with that special number you put in the dialer to no avail. No matter where go I get HSPA. Nothing else.
Click to expand...
Click to collapse
You told AT&T what device you have.... Didn't you...
If you did... You're not gonna get LTE...
BYOD... But get crap service
Sent from my PH-1 using XDA Labs
rignfool said:
You told AT&T what device you have.... Didn't you...
If you did... You're not gonna get LTE...
BYOD... But get crap service
Click to expand...
Click to collapse
Really? How does that work?
WiddleyScudds said:
Really? How does that work?
Click to expand...
Click to collapse
I read it when I first got the device... It doesn't show in their system... So I still have LTE... But if I told them... I'd be screwed...
Sent from my PH-1 using XDA Labs
I switched from Verizon to Att and was at a store with this very same Essential phone and we activated it right there and I have no issues with LTE! Hmmm!
starbiker99 said:
I switched from Verizon to Att and was at a store with this very same Essential phone and we activated it right there and I have no issues with LTE! Hmmm!
Click to expand...
Click to collapse
What exactly is your point
rignfool said:
You told AT&T what device you have.... Didn't you...
If you did... You're not gonna get LTE...
BYOD... But get crap service
Click to expand...
Click to collapse
This is outrageous. So even if I was to submit a return for my device, and get a different unlocked phone, I would not be able to get 4G? I've used unlocked phones on AT&T & got LTE years ago!
WiddleyScudds said:
This is outrageous. So even if I was to submit a return for my device, and get a different unlocked phone, I would not be able to get 4G? I've used unlocked phones on AT&T & got LTE years ago!
Click to expand...
Click to collapse
Yeah I think something else is up. I have constantly used unlocked phones on AT&T for the past 6 years and no issues. Even now I have the Essential and I have perfect LTE. Sorry man I wish I new what was up with your device, but I don't. Only thing I can think of is maybe you have a defective device and might think about returning it or warranty repair?
WiddleyScudds said:
This is outrageous. So even if I was to submit a return for my device, and get a different unlocked phone, I would not be able to get 4G? I've used unlocked phones on AT&T & got LTE years ago!
Click to expand...
Click to collapse
I can't find the article I read... Nor the webpage that had the fine print I'm referring to...
Maybe they changed their policy... I know wifi calling and HD voice aren't available for essential... Because it's not an AT&T branded device...
Sent from my PH-1 using XDA Labs
rignfool said:
I can't find the article I read... Nor the webpage that had the fine print I'm referring to...
Maybe they changed their policy... I know wifi calling and HD voice aren't available for essential... Because it's not an AT&T branded device...
Click to expand...
Click to collapse
I dont care about wifi calling and I don't know what HD is. But I'll tell ya what. I'm pissed. This is my third phone this year because the other two wouldn't work at all. I just sent essential an email.
WiddleyScudds said:
I dont care about wifi calling and I don't know what HD is. But I'll tell ya what. I'm pissed. This is my third phone this year because the other two wouldn't work at all. I just sent essential an email.
Click to expand...
Click to collapse
My understanding of the situation is it's all Big Blue's fault... And has nothing to do with essential...
Sent from my PH-1 using XDA Labs
rignfool said:
My understanding of the situation is it's all Big Blue's fault... And has nothing to do with essential...
Click to expand...
Click to collapse
Wouldn't doubt it. Nonetheless, thanks shedding some light on the issue. Luckily my dad still pays my bill, or I'd be out of there so fast. I hate AT&T.
doctahjeph said:
Yeah I think something else is up. I have constantly used unlocked phones on AT&T for the past 6 years and no issues. Even now I have the Essential and I have perfect LTE. Sorry man I wish I new what was up with your device, but I don't. Only thing I can think of is maybe you have a defective device and might think about returning it or warranty repair?
Click to expand...
Click to collapse
So APN is not the problem, now I'm gonna have to drive to AT&T & make a scene. If anyone has any more info I'd be glad to hear it. If someone did change their APN and got it to work I'd love to know.
WiddleyScudds said:
What exactly is your point
Click to expand...
Click to collapse
My point is that Att knows that I have an Essential phone ( we installed the sims in the store) and in fact I have 2 of them on my account and they both use LTE. I have seen the H show up when traveling down I70 in Eastern Kansas but is almost always says LTE. Maybe I am misunderstanding the issue here. Here are my APN settings.
Edit: I also am set to Global under prefered network types. Where I live the Speed seems much faster than set on 4G/LTE from my speed tests 45Mb vs 20Mb not sure if that is scientific or not.
starbiker99 said:
My point is that Att knows that I have an Essential phone ( we installed the sims in the store) and in fact I have 2 of them on my account and they both use LTE. I have seen the H show up when traveling down I70 in Eastern Kansas but is almost always says LTE. Maybe I am misunderstanding the issue here. Here are my APN settings.
Edit: I also am set to Global under prefered network types. Where I live the Speed seems much faster than set on 4G/LTE from my speed tests 45Mb vs 20Mb not sure if that is scientific or not.
Click to expand...
Click to collapse
I can't get service at all on the NXTGENPHONE APN. Only the attached phone one works.
rignfool said:
You told AT&T what device you have.... Didn't you...
If you did... You're not gonna get LTE...
BYOD... But get crap service
Click to expand...
Click to collapse
I have an idea tell me if you think it'll work. I just re read the thread that kinda explains this. I go back to at&t and have them put a new sim card in my old Zenfone 2, which is micro SD. It is unlocked and I had 4G working on it. Then cut the sim card and put it in the essential phone and Bam. What do you think? Or is it already in this "database"?
WiddleyScudds said:
I have an idea tell me if you think it'll work. I just re read the thread that kinda explains this. I go back to at&t and have them put a new sim card in my old Zenfone 2, which is micro SD. It is unlocked and I had 4G working on it. Then cut the sim card and put it in the essential phone and Bam. What do you think? Or is it already in this "database"?
Click to expand...
Click to collapse
Essential is now supported on AT&T.
https://twitter.com/Arubin/status/968967961661792256?s=19
doctahjeph said:
Essential is now supported on AT&T.
https://twitter.com/Arubin/status/968967961661792256?s=19
Click to expand...
Click to collapse
You mean 4G is now supported? The phone has always been supported.
WiddleyScudds said:
You mean 4G is now supported? The phone has always been supported.
Click to expand...
Click to collapse
Yes while you could use the device on AT&T as many of have it was not a recognized device by at&t. If you gave them your IMEI they wouldn't recognize the device as an official AT&T compatible device. Why some people like yourself don't get the full AT&T experience like LTE. That won't be an issue now. The essential PH-1 is an officially recognized device by AT&T.
So do I need a new sim now? I've been messing around with settings and still can't get 4G.

Galaxy s10 (all models) LTE issues

How many people are having the LTE issues?
Samsung had me reset my Bluetooth and Wi-Fi settings to try and fix the issue. Of course that didn't help. What does my Bluetooth and WiFi settings have to do with Cellular service? I think they are grasping because there is an actual defect in the phone. I purchased it directly from Samsung but I'm on Sprint. Sprint has acknowledged an issue but I didn't get it through them so I'm out of luck. When you spend over a thousand dollars on a phone, you expect it to work. I had two dropped calls this morning while driving in an area that has service. The phone is basically unusable unless you are on Wi-Fi. (at least with mine) I have a Galaxy s10 +
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Same here with my Sprint Galaxy S10 Plus I'm Roaming 95% of the time and when LTE does kick in nothing loads. So I have to use Wi-Fi.
Exynos S10+ on T-mobile, no LTE issues on my model.
I mean, there is 3 totally different modems (exynos, qualcomm lte and qualcomm 5g), putting the title as all versions is novice at best, and click bait at worst.
Also something to keep in note, Sprint acknowledging a fault doesnt necessarily mean there is a fault or that it is a known issue, its just "good" customer service, they simply cant troubleshoot with the level 1 support, so its easier just to replace your device.
Anyway no issues with my Exynos (G975F) in Brazil with dual sim
opssemnik said:
I mean, there is 3 totally different modems (exynos, qualcomm lte and qualcomm 5g), putting the title as all versions is novice at best, and click bait at worst.
Also something to keep in note, Sprint acknowledging a fault doesnt necessarily mean there is a fault or that it is a known issue, its just "good" customer service, they simply cant troubleshoot with the level 1 support, so its easier just to replace your device.
Anyway no issues with my Exynos (G975F) in Brazil with dual sim
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No, there is an issue with the Sprint version of the phone
No LTE issues with the unlocked on T-Mobile...
I've been having issues with my Unlocked S10+ on ATT. About every other day I lose my data but it still shows LTE, and this notification pops up. I don't get my data back until I restart my phone 1 or 2 times..
Side note: I've been getting this notification since I got my phone at the beginning of march. ATT can't seem to help me or even give me an answer to what's going on
opssemnik said:
I mean, there is 3 totally different modems (exynos, qualcomm lte and qualcomm 5g), putting the title as all versions is novice at best, and click bait at worst.
Also something to keep in note, Sprint acknowledging a fault doesnt necessarily mean there is a fault or that it is a known issue, its just "good" customer service, they simply cant troubleshoot with the level 1 support, so its easier just to replace your device.
Anyway no issues with my Exynos (G975F) in Brazil with dual sim
Click to expand...
Click to collapse
Sorry about that, I just assumed since it's Sprint they were all Qualcomm LTE (which of course I am on) Wish I could edit the title to give a more detailed so it's not misleading.
It's funny though, if I run a speed test, speeds are great on LTE. It's just connecting takes forever, then the connection doesn't stay.
Don't get me wrong, I love everything else about the phone.
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OregonInfidel said:
I've been having issues with my Unlocked S10+ on ATT. About every other day I lose my data but it still shows LTE, and this notification pops up. I don't get my data back until I restart my phone 1 or 2 times..
Side note: I've been getting this notification since I got my phone at the beginning of march. ATT can't seem to help me or even give me an answer to what's going on
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Are you on a prepaid plan by chance? Been an issue for AT&T for years now.
Outbreak444 said:
Are you on a prepaid plan by chance? Been an issue for AT&T for years now.
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Yes actually but had no issue with it on my Note 9 before I got the s10+.
OregonInfidel said:
Yes actually but had no issue with it on my Note 9 before I got the s10+.
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Others have posted online with the same issue since 2015. Do a quick Google search and you'll see. Some switch to a "postpaid" plan and the issue goes away. And some didn't have any issues until getting a new phone.
Outbreak444 said:
Others have posted online with the same issue since 2015. Do a quick Google search and you'll see. Some switch to a "postpaid" plan and the issue goes away. And some didn't have any issues until getting a new phone.
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Unfortunately my credit is **** so contract is out of the question.
OregonInfidel said:
Unfortunately my credit is **** so contract is out of the question.
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You know anyone on a postpaid plan with AT&T you could possibly swap SIM's with temporarily to see if the issue persists? Not sure how often it happens, if it's only once a day it may not be a feasible option.
May be able to be resolved with AT&T's firmware?
Did your Note 9 have AT&T's firmware or was it Samsung's unlocked firmware?
Outbreak444 said:
You know anyone on a postpaid plan with AT&T you could possibly swap SIM's with temporarily to see if the issue persists? Not sure how often it happens, if it's only once a day it may not be a feasible option.
May be able to be resolved with AT&T's firmware?
Did your Note 9 have AT&T's firmware or was it Samsung's unlocked firmware?
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The note 9 I got from ATT, my s10+ I bought from Samsung directly.
OregonInfidel said:
The note 9 I got from ATT, my s10+ I bought from Samsung directly.
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Then maybe that would be your best bet, using their firmware
I received this. So... There may be hope. Lol
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I'm getting very slow lte speeds on my s10plus Snapdragon with Verizon in my house which usually has a strong connection. 6mbps is terribly slow
ADS3 update with fingerprint patch and fresh factory reset. I did not use any restore methods. Just setup from scratch
joemill said:
I'm getting very slow lte speeds on my s10plus Snapdragon with Verizon in my house which usually has a strong connection. 6mbps is terribly slow
ADS3 update with fingerprint patch and fresh factory reset. I did not use any restore methods. Just setup from scratch
Click to expand...
Click to collapse
Same location just restarted my phone and downloads instantly shot up to 50mbps. Better but still not right. I shouldn't have to restart my phone every few hours to be able download at a decent speed on lte
netengineer said:
I received this. So... There may be hope. Lol
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What carrier are you on? Factory unlocked?
So, I switched from Sprint to T-Mobile and the issue followed. I figured out that when I connected to LTE it would connect to band 2 or 4. If it does, my data stops working completely. I went in and disabled bands 2 and 4 and it works now.
I think there is an actual issue with the phone on bands 2 and 4. Just my opinion....
I'm completely up to date on the software as well.
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