Hi guys
Since the lollipop update I've been having an issue. When watching videos, be it Youtube or elsewhere, the video is not syncing with the audio. The audio comes first then comes the picture. Its been happening frequently and i'm not sure whether its a software or hardware issue. The back of the phone also becomes hot more than usual. Anybody else having this issue?
Start with a factory reset and see if it fixes it.
Lennyz1988 said:
Start with a factory reset and see if it fixes it.
Click to expand...
Click to collapse
That worked. Thanks!!
Related
Hello,
I am getting a 1 second sound delay effecting menu and all apps after the device is left on over night, tried factory resetting and with and without sleep mode. Has anyone else experienced this issue or have a solution for me?
Thanks
I was going to say the same thing. I have random one second lag in YouTube (rarely), BSDroid (always), but not in Plex or Kodi. The problem is fixed by pausing in YouTube and jumping forward on BSDroid. It's a big pain as these issues don't affect the chrome cast I have on the same TV and network.
I don't have to wait, it's pretty much out of the box. I have tried stock 5.1.1, rooted 5.1.1, CM12 nightlies, and all AOSP roms available. I feel like it's an issue with the Google Cast app? I'll try 5.1 and see if the situation changes tomorrow.
I haven't even bothered rooting mine yet, as this issue goes right down into the system. Even moving around the menu their is a 1 second delay in the sound. Only goes away with a reboot.
I think I may have found my issue, it seems that when I put the TV into PC mode to fix the overscan I get this sound lag after the TV turns off and then back on again. still troubleshooting it though.
Waited a while to get some new nightlies out and still the same problem. Tried 3 different TVs, all casted audio is delayed and has to be reset. Guess i have a junker now
Hi all, I've noticed a problem on my MXP when streaming video, it's a bit odd as I cannot stream from Utube or film on app, but I can from others and then certain websites and not others. Obviously it's a bit hard to pin down what's wrong but a reboot fixes it. Has anyone ever come up with this? It seems to be random... Hopefully the MM update will be the end of it.
Can't say that I've encountered the issue, Youtube works fine on my device. Have you tried clearing the app cache and data in Apps in your phone settings?
padptd said:
Hi all, I've noticed a problem on my MXP when streaming video, it's a bit odd as I cannot stream from Utube or film on app, but I can from others and then certain websites and not others. Obviously it's a bit hard to pin down what's wrong but a reboot fixes it. Has anyone ever come up with this? It seems to be random... Hopefully the MM update will be the end of it.
Click to expand...
Click to collapse
Try wiping the cache partition. You have to do it through recovery mode
Hi guys,
I got a new S7 due to breaking the screen on my last one and I seem to be experiencing some strange issues with audio.
In pokemon go for example, sometimes the sound effects will be normal, other times only part of the sounds will play. YouTube seems to often play 5 seconds of a video with audio before it just cuts out.
I haven't been able to identify any consistency and if I click through random apps and go back to YouTube, sometimes the audio will be fine again.
Never had this issue before. Has anybody experienced this?
Cheers
mmotti said:
Hi guys,
I got a new S7 due to breaking the screen on my last one and I seem to be experiencing some strange issues with audio.
In pokemon go for example, sometimes the sound effects will be normal, other times only part of the sounds will play. YouTube seems to often play 5 seconds of a video with audio before it just cuts out.
I haven't been able to identify any consistency and if I click through random apps and go back to YouTube, sometimes the audio will be fine again.
Never had this issue before. Has anybody experienced this?
Cheers
Click to expand...
Click to collapse
I'm currently experiencing it with Google Play music, a notification says there was a problem with the playback. I think it might be something to do with the upscaler or the adapt sound if you have either enabled?
Snow Cat123 said:
I'm currently experiencing it with Google Play music, a notification says there was a problem with the playback. I think it might be something to do with the upscaler or the adapt sound if you have either enabled?
Click to expand...
Click to collapse
I don't think I've got either enabled.
Just tried a factory reset and fired up YouTube and it happened straight away. No sound.
Agh! So irritating.
mmotti said:
Hi guys,
I got a new S7 due to breaking the screen on my last one and I seem to be experiencing some strange issues with audio.
In pokemon go for example, sometimes the sound effects will be normal, other times only part of the sounds will play. YouTube seems to often play 5 seconds of a video with audio before it just cuts out.
I haven't been able to identify any consistency and if I click through random apps and go back to YouTube, sometimes the audio will be fine again.
Never had this issue before. Has anybody experienced this?
Cheers
Click to expand...
Click to collapse
I have the same exact issue after the last update 1 or 2 days ago. Personally I think it's because of the update. I didn't have the issue before it. Drives me absolute mad.
Ah, perhaps that's what it is. I hadn't picked up the ota on my other device.
I hope it's that at least. Would hate to have to go through the process of a replacement phone.
Edit: just as an update... I called Samsung today and after being passed around several different departments, and confirming troubleshooting steps, they've determined that the device may be faulty and I'm going to have to go through the replacement process. I don't know if this is just a bad timing in receiving the phone exactly when a bad update comes out of whether it's a faulty unit. I guess I'll find out by the end of next week when I receive the replacement!
mmotti said:
Ah, perhaps that's what it is. I hadn't picked up the ota on my other device.
I hope it's that at least. Would hate to have to go through the process of a replacement phone.
Edit: just as an update... I called Samsung today and after being passed around several different departments, and confirming troubleshooting steps, they've determined that the device may be faulty and I'm going to have to go through the replacement process. I don't know if this is just a bad timing in receiving the phone exactly when a bad update comes out of whether it's a faulty unit. I guess I'll find out by the end of next week when I receive the replacement!
Click to expand...
Click to collapse
I think the bug is coming from uhq upscaler. Iam on sm-g930f and experienxing the same ****. Anyways when i use soundcloud it cuts out just for a sec and the longer i play music on soundcloud the more cuttings are at the playback. Its freakin annoying though
Hey guys! I am not able to listen to music or open youtube videos or even do anything related to output of audio of my phone. On Google play music, I get "Couldnt pay tax requested" and on youtube I get playback error. I am not able to make calls as well.
I have flashed numerous images and the issue still persists. If anyone could guide me towards the right direction that would be great.
I bought the phone 7 months ago and suddenly this incident took place. I was running stock 7.1.2 when this happened by the way
Thank you for the help.
First of all, 7.1.2 is a Beta stage not a release.
Second, If you can have sounds on other options such as ringtones and so on, then it is an OS issue and a clean flash might solve it.
wizardwiz said:
First of all, 7.1.2 is a Beta stage not a release.
Second, If you can have sounds on other options such as ringtones and so on, then it is an OS issue and a clean flash might solve it.
Click to expand...
Click to collapse
Thank you for the reply.
No sound from Ringtone as well. Like no audio is playing on my phone at the moment.
Cheezzyy said:
Thank you for the reply.
No sound from Ringtone as well. Like no audio is playing on my phone at the moment.
Click to expand...
Click to collapse
So how can you tell if it isn't a hardware issue and not Android problem?
I haven't heard of what you are describing as being a known bug in 7.1.2. You can try a factory restore but personally I would do a clean flash of the latest stable Google image and see if it fixes your problem. And I would use the flash-all.bat command like Google suggests rather than flash all the parts individually like the Heisenberg guide on XDA tells you to do. I don't suppose you are running any audio mods on your phone? And you checked the obvious? Your phone isn't in Airplane Mode, Do Not Disturb isn't activated, sound shows the various volume levels aren't at 0?
Having same issue, no audio at all from speakers, cant play youtube / googleplay music or videos, headphone jack does not work eighter, wont even detect the headphones, soft reset/ hard reset wont work, havent tryed out rooting and changing rom or reverting from 8.0 (currently running), apart form audio everything works fine, im still trying to figure out warranty as its still in its period, but without proof of purchase they are beeing jerks so far, so im rooted with some ideas is ive had previous experiences with phones, might it be possible for audio drivers to go missing or messed up? or should i take it to a repair shop and see how much theyll ask for it? or shuld i just upgrade to something better and let this brave hero die alone, maybe use as hotspot in my car haha
(I know there's a thread about the audio cutting out every 2 seconds, but mine is a bit different.)
Audio would play just fine for a day at most, then randomly all the audio would stop working.
More specifically, I get a music playback error, videos on facebook and youtube can not be played, and audio for games are absent.
I'd wake up and my phone alarm is missing.
The audio doesn't cut out the first 2 seconds of a video, at least not that I'm aware of. Audio everywhere just stops working.
Although, I found that clearing the cache and memory would sometimes fix it temporarily, as well as closing all apps.
Ultimately, I would restart the device (Since videos still won't load) and it would fix itself temporarily for another few hours.
I've done a factory reset, and the problem still persists.
Should I be worried if this is a hardware issue? I feel like this might just be a software issue alone, so I'm unsure whether to wait for a new software update or turn it in for a different phone.
I am also facing the same sound problem in Germany on O2. The problem starts randomly during a call and after that no sound in the whole mobile works. Earpiece, speaker, headphone and microphone stops working.
I have tried factory reset but it didn't resolve the problem. I have even tried Safe Mode, but the problem appears in that too.
It seems like phone app takes control of all the audio and then fails to release the control.
The only solution is to restart the phone.
andoavt said:
I am also facing the same sound problem in Germany on O2. The problem starts randomly during a call and after that no sound in the whole mobile works. Earpiece, speaker, headphone and microphone stops working.
I have tried factory reset but it didn't resolve the problem. I have even tried Safe Mode, but the problem appears in that too.
It seems like phone app takes control of all the audio and then fails to release the control.
The only solution is to restart the phone.
Click to expand...
Click to collapse
It happened to me on S8 and then I replaced with S8+ it is even more worse than that.
I found the issue. For me, it was the Facebook application running in the background. It's taking too much memory and causing the phone's audio to break for some reason.
Deleted it and I haven't had an issue with the audio ever since.
GOMiCHO said:
I found the issue. For me, it was the Facebook application running in the background. It's taking too much memory and causing the phone's audio to break for some reason.
Deleted it and I haven't had an issue with the audio ever since.
Click to expand...
Click to collapse
It is not a facebook issue in my case. As I have tried in safe mode and this problem appears in safe mode too. In safe mode, no application can run except systems apps.
andoavt said:
It is not a facebook issue in my case. As I have tried in safe mode and this problem appears in safe mode too. In safe mode, no application can run except systems apps.
Click to expand...
Click to collapse
It came back after 3 days, ya isn't facebook. This is too annoying to deal with.
It is a hardware issue, I can tap hard on the back of the phone in the middle and sound returns, try it next time.
---------- Post added at 03:04 AM ---------- Previous post was at 02:59 AM ----------
Someone please get a video of this, next time it happens to you record it, post it on twitter or facebook and get this warranty issue fixed, the best i got was send in your phone and we will get it back to you in 14 days, no advance exchange offered.
d33dvb said:
It is a hardware issue, I can tap hard on the back of the phone in the middle and sound returns, try it next time.
---------- Post added at 03:04 AM ---------- Previous post was at 02:59 AM ----------
Someone please get a video of this, next time it happens to you record it, post it on twitter or facebook and get this warranty issue fixed, the best i got was send in your phone and we will get it back to you in 14 days, no advance exchange offered.
Click to expand...
Click to collapse
I tried that, but it works better when I just clear the Ram/Cache. Which makes me believe this is a separate issue, more software than hardware.
GOMiCHO said:
I tried that, but it works better when I just clear the Ram/Cache. Which makes me believe this is a separate issue, more software than hardware.
Click to expand...
Click to collapse
It still happens after a cache clear, and clearly if you bang on the phone and a speaker stops or starts playing, thats a hardware issue. There is no software that would do this.
I believe it's both a software and hardware issue depending on the phone you got.
I really wish Samsung would do more to solve this issue.
I just found the problem to my issue.
It was a software issue, Facebook Chat Heads was interrupting the audio and video functionality.
I disabled it, a week has passed and the problem has disappeared.
GOMiCHO said:
I just found the problem to my issue.
It was a software issue, Facebook Chat Heads was interrupting the audio and video functionality.
I disabled it, a week has passed and the problem has disappeared.
Click to expand...
Click to collapse
And why when audio go off and i press the back of phone audio come on again? Not possible only software issue is hardware sure
imax1995 said:
And why when audio go off and i press the back of phone audio come on again? Not possible only software issue is hardware sure
Click to expand...
Click to collapse
Mine probably has a different issue from yours