[Q] Nexus Playera Sound Problem - Nexus Player Q&A, Help & Troubleshooting

Hello.
My Nexus player works almost perfectly, but, if I am playing anything, suddenly the sound stop for a second an comes back. It happens during the whole video or song. I reset the player and look for answers in Google but I haven't found a solution.
What can I do?

Check to see if the HDMI connection on your receiver has MHL, I had to switch ports BC the one I was using had MHL and it would default my sound output to analog.... When I changed to a different HDMI connection the issues went away.

I tried all 6 of the ports on my onkyo receiver and they all had the sound issue, also tried a hand full of different HDMI cables. Called up Asus and they apparently haven't heard of the problem but they're willing to RMA my unit.

ke5pcv said:
I tried all 6 of the ports on my onkyo receiver and they all had the sound issue, also tried a hand full of different HDMI cables. Called up Asus and they apparently haven't heard of the problem but they're willing to RMA my unit.
Click to expand...
Click to collapse
I've had the same issue on my TV. Haven't found a solution yet. Super aggravating. The issue only occurs on my TV regardless of using the built in speakers, or passing through the digital audio. The issue doesn't occur on another tv. I believe the issue stems from the way my TV processes the audio.

ke5pcv said:
I tried all 6 of the ports on my onkyo receiver and they all had the sound issue, also tried a hand full of different HDMI cables. Called up Asus and they apparently haven't heard of the problem but they're willing to RMA my unit.
Click to expand...
Click to collapse
I'm using a Onkyo 626 and had issues until I moved to different HDMI port. Onkyo is known for HDMI issues so maybe you have a BSD receiver. Might want to also check the receiver firmware... Probably a long shot but who knows....

I ran into this same issue a few months ago. The only way I could fix this was by bypassing my receiver. I had to use the HDMI directly into my TV, then forward the audio to my receiver via optical cable.

irwinfeliz said:
Hello.
My Nexus player works almost perfectly, but, if I am playing anything, suddenly the sound stop for a second an comes back. It happens during the whole video or song. I reset the player and look for answers in Google but I haven't found a solution.
What can I do?
Click to expand...
Click to collapse
irwinfeliz - We're very sorry you're having sound issues with your Nexus Player. Have you tried resetting the device? Please email us at [email protected] providing details of the issue, the troubleshooting steps that you've performed and the serial number of your Nexus Player.
If you have any further questions, comments or concerns please do not hesitate to let us know. You may reference this case number (N150378674) on your next contact. We will be more than happy to assist you.
Thank you.
In Search of Incredible
Technical Support Department
http://www.asus.com :: http://service.asus.com/

Multiple people have reported this issue.
http://forum.xda-developers.com/nexus-player/help/nexus-player-audio-dropout-t2942196
I noticed mine happened when connected to my Pioneer receiver but not when I connected directly to my TV (also worked fine through NP ->XB1 HDMI in -> Recevier -> TV). NOt sure why the receiver was the issue. I RMAd it and the replacement works better. I no longer get audio drops while watching video but I do notice that some audio doesnt come through like menu clicks but no longer happens when watching video or listening to music.

Thanks for your reply
I do have an Onkyo Home theater connected with HDMI. Even if the sound drops stop by connecting directly to the TV, I will need the Onkyo system anyway.
Munkee915 said:
Multiple people have reported this issue.
http://forum.xda-developers.com/nexus-player/help/nexus-player-audio-dropout-t2942196
I noticed mine happened when connected to my Pioneer receiver but not when I connected directly to my TV (also worked fine through NP ->XB1 HDMI in -> Recevier -> TV). NOt sure why the receiver was the issue. I RMAd it and the replacement works better. I no longer get audio drops while watching video but I do notice that some audio doesnt come through like menu clicks but no longer happens when watching video or listening to music.
Click to expand...
Click to collapse

Supposably, they fixed the issue with my Nexus Player and it's on its way back. I will report back if it's fixed or not. The HDMI text always blinked on my onkyo reciever when the sound stuttered. My cable box, chromecast, and two other things have never had an issue.

ke5pcv said:
Supposably, they fixed the issue with my Nexus Player and it's on its way back. I will report back if it's fixed or not. The HDMI text always blinked on my onkyo reciever when the sound stuttered. My cable box, chromecast, and two other things have never had an issue.
Click to expand...
Click to collapse
How did you get it out to them so quick? Yeah, let me know. This has been a deal breaker for me.

I called them twice to address this issue and the guy at the call center elevated the issue and told me to bring it to the nearest FedEx place and they'll pay for it. So, I got it shipped this last Monday. Got an email saying it was fixed. No details on what was wrong. Will post details if and or when I get them.

OK guys, I know nothing of what they fixed.Seeing that they just sent me a whole new bare box unit. I now have a spare Nexus Player box... 0.o
I plugged in the new Player and updated to 5.1, so far zero sound problems... Basically, from what I've seen; I'd recommend those whom have the audio problem to get their player RMA'd. I'll report back and complain again to ASUS if it stutters anymore.

Was the RMA done through ASUS? Did you have to send back the device (pay shipping costs)? What was the turnaround time to get back your Nexus Player? Thanks for your help.

Related

Bluetooth headphones with no delay for movies

Hello,i want to change my wired earphones to wireless ones, so ive been searching for a bluetooth headphone that would be good not only to listen music but also good at watching movies and i couldnt find any that dosnt have few secs off delay . So anyone knows any bluetooth headphones without the delay?
I've got some dell BH200 bluetooth headphones. They work great; no delay at all.
LOL delay! a Few seconds! Who the hell would buy them?
I been using the much whined about S9(9) motorolla stereo bluetooth headset for almost a year. Got a call in to radio shack now to replace them, (volume is all that dont work- dont leave them in your glove box in 140 degree heat lolz!!)
Ive never experienced any sort of (noticeable) delay with my bluetooth, i use them for everything. Movies of all different formats even.
Im not sure if your implying that after reading the specs you think theres seconds worth the delay, or youve personally experienced it. But This kid never has.
We're talking milli-seconds not full seconds.
Do it the right way like i did, and turn in your 120 dollar receipt at work.
"Saftey First"
GLHF
A2DP is designed to have no delay, so no A2DP set should have one... I have one set of BT headphones, an adapter plugged on my hifi set, and a 3rd one on portable speakers, and none have a delay. I'm also using A2DP between my laptop and desktop PC (so that the sound of the laptop goes out on the 5.1 set connected to the desktop) and there's no delay either.
So if you did experience delay, you must have stumbled upon THE rare crappy model.
Did you check the video for delay?
FxeL said:
Hello,i want to change my wired earphones to wireless ones, so ive been searching for a bluetooth headphone that would be good not only to listen music but also good at watching movies and i couldnt find any that dosnt have few secs off delay . So anyone knows any bluetooth headphones without the delay?
Click to expand...
Click to collapse
Some video if not properly encoded the audio will be out of sync and will get worse as it progresses into the video. You should compare the same video with the wired and wireless to verify the delay.
Mark

roku-like audiocast to phone / headphones

Hey all.
I found a rather dirty hack that seems to work better than Bluetooth audio for listening to private audio from the firetv.
Installing bubbleupnp works good on my phone for audio casting to xbmc, so I tried the same on the firetv in reverse.
I had the xposed installer already on the firetv for llama support, so all I needed was to install the bubbleupnp app and bubbleupnp module in xposed.
Experimenting, I played from xbmc to my bubbleupnp app on my phone and it worked. There was a little delay, but it was more constant than the delay that BT headphones have with the firetv. Adjusting the delay on the xbmc app, and I had my private audio. I hadn't tried with any of the other video apps on the firetv, but I'm thinking the delay will be there. At least I can use it for xbmc.
Just wanted to put that out there. Hopefully a better option for sending and listening to audio will come out soon.
t3ch42 said:
Hey all.
I found a rather dirty hack that seems to work better than Bluetooth audio for listening to private audio from the firetv.
Installing bubbleupnp works good on my phone for audio casting to xbmc, so I tried the same on the firetv in reverse.
I had the xposed installer already on the firetv for llama support, so all I needed was to install the bubbleupnp app and bubbleupnp module in xposed.
Experimenting, I played from xbmc to my bubbleupnp app on my phone and it worked. There was a little delay, but it was more constant than the delay that BT headphones have with the firetv. Adjusting the delay on the xbmc app, and I had my private audio. I hadn't tried with any of the other video apps on the firetv, but I'm thinking the delay will be there. At least I can use it for xbmc.
Just wanted to put that out there. Hopefully a better option for sending and listening to audio will come out soon.
Click to expand...
Click to collapse
so with what you did is, you basically had the audio stream of a video playing on your phone? I have already installed bubbleupnp on both my note 3 and the fire tv (xposed module on both devices too)but im clueless as to how to make this work. all i have managed is to cast audio(but only music and not video) from my phone to the fire tv, or initiate a video from the fire tv to start playing on my phone, making the fire tv a large remote and my phone the video player lol.
thing is I've never used bubbleupnp before so this whole casting thing is new to me. Maybe you are able to give more details as to what you did? what you set the renderer and library to on both your phone and the tv? Would gladly appreciate it as this is the last piece of the puzzle for me as to configuring the fire tv. would really like xbmc to play the video while my phone plays the audio!! thx!!
Exactly as you said it.
Set bubbleupnp to audiocast to my phone.
Listen on my phone.
Get frustrated because bubbleupnp won't ever change their design to be able to sync. Apparently, the delay is inevitable. Not sure why, as allshare seems to have it figured out.
I'm going to give up on this, as I've had no luck from this method. Will wait to see if a BT ad2p(?) Receiver Profile can be used with phones.
t3ch42 said:
Exactly as you said it.
Set bubbleupnp to audiocast to my phone.
Listen on my phone.
Get frustrated because bubbleupnp won't ever change their design to be able to sync. Apparently, the delay is inevitable. Not sure why, as allshare seems to have it figured out.
I'm going to give up on this, as I've had no luck from this method. Will wait to see if a BT ad2p(?) Receiver Profile can be used with phones.
Click to expand...
Click to collapse
You know what im doing now? I play the movie using xbmc, but also start the movie playback on my phone using mx player.But mx player has the capability to only play the audio with the screen off, so thats what im doing now. Its easy enough to get the audio synced, and the batt drain isnt too bad, 16% for 130 minutes movie (DTS downmixing). a 40 minutes itunes web dl would consume about 4% if its on AC3, but i presume it would be very similar even if it was just AAC.
Until a more seamless method comes out, this is what im gonna be doing, as its easy enough, and no extra purchase required
ars_92 said:
You know what im doing now? I play the movie using xbmc, but also start the movie playback on my phone using mx player.But mx player has the capability to only play the audio with the screen off, so thats what im doing now. Its easy enough to get the audio synced, and the batt drain isnt too bad, 16% for 130 minutes movie (DTS downmixing). a 40 minutes itunes web dl would consume about 4% if its on AC3, but i presume it would be very similar even if it was just AAC.
Until a more seamless method comes out, this is what im gonna be doing, as its easy enough, and no extra purchase required
Click to expand...
Click to collapse
Lol...
I've played around like that in the past. It does put more load on your network and hard drives though. Tolerable but unfortunate.
I'm giving BT another try. Picked up a car mp3 3.5mm out unit from amazon for $8.50 or so that I'll be able to sync up easily enough. i can plug my own headphones up and plug it into the USB chargers at my bed. I'll see how that works. Hopefully this will be an option.
How nice would it have been if they just gave the headphone out thru remote capability like the roku 3....sigh
Do update on how well your new plan goes. Thanks!
Sent from my SM-N9005 using Tapatalk
Any update or progress on development of using bluetooth headphones without sync issues?
When you guys described the worsening audio offset which cannot be corrected because it keeps getting worse over time, how long does it take to see it noticeably worsened?
The reason i am asking is I finally was able to install Settings.apk and paired my bluetooth headphones (Noontec Zoro wireless BT headphones).
When I played a movie in XBMC, I didn't think the audio offset was that bad. Better yet, I didn't notice that it worsened over time. I watched it for over 20 minutes and didn't notice any change. I did a manual offset of .4 sec to compensate and it seemed fine after 20 minutes or so. Will I notice it after more time?
The only thing on my config that might be different than others is that in XBMC 13.1 Gotham stable release, is that I have Hardware acceleration enabled but I unchecked both Mediacodec and libstagefright (it is the only way that I can watch xvid without stutter and doesn't seem to affect mp4 h264 movies). Maybe someone else can try this?
Also, movies I played on Plex shows the same...small lag but somewhat tolerable and it didn't seem to get worse over time, but I only did this for about 5 minutes.
superflysocal said:
Any update or progress on development of using bluetooth headphones without sync issues?
Click to expand...
Click to collapse
Have had pretty good luck with xbmc 13.2 beta rc1.
Am using this BT adapter but only have a few issues now. This syncs up to the fire TV and the audio stays in sync with xbmc.
As I stated in my review, the channels are reversed. Not a real big deal as I can switch my headphones manually to the other ear. After checking my son's BT headphones too, I'm beginning to think all the Chinese imports have their audio connections backwards.
As I watch the show tonight, I can say that the BT alternative is working pretty good. I've had it set forward about 0.2sec ahead and it was quite tolerable. Seems to be getting better. Maybe next update will fix it.
Anybody else had any better luck?
t3ch42 said:
Have had pretty good luck with xbmc 13.2 beta rc1.
Am using this BT adapter but only have a few issues now. This syncs up to the fire TV and the audio stays in sync with xbmc.
As I stated in my review, the channels are reversed. Not a real big deal as I can switch my headphones manually to the other ear. After checking my son's BT headphones too, I'm beginning to think all the Chinese imports have their audio connections backwards.
As I watch the show tonight, I can say that the BT alternative is working pretty good. I've had it set forward about 0.2sec ahead and it was quite tolerable. Seems to be getting better. Maybe next update will fix it.
Anybody else had any better luck?
Click to expand...
Click to collapse
So where do you plug this into? The USB port of the AFTV? how do you pair it?
superflysocal said:
So where do you plug this into? The USB port of the AFTV? how do you pair it?
Click to expand...
Click to collapse
Its a simple little BT receiver that allows a 1/8” headphone jack or jumper to plug into your car aux. It has a battery which lasts three or so hours with headphones plugged in.
To sync, turn on the switch and search with your phone, firetv or whatever you have with BT audio. It automatically connects. Simple. Cheap.
I actually use a pair cheapo 2.4ghz headphones I got as a gift. None audio sync issues I had using a bluetooth transmitter. I just plug it into either the headphone port on the bedroom tv or on the av receiver when I watch in the living room when I can't sleep.
these look nice
The JBL WR2.4 looks nice for under $50 at Amazon
goodhur said:
I actually use a pair cheapo 2.4ghz headphones I got as a gift. None audio sync issues I had using a bluetooth transmitter. I just plug it into either the headphone port on the bedroom tv or on the av receiver when I watch in the living room when I can't sleep.
these look nice
The JBL WR2.4 looks nice for under $50 at Amazon
Click to expand...
Click to collapse
Most tv now a day doesn't have headphone jack.
Some of us don't have receiver in bedroom tv
superflysocal said:
Most tv now a day doesn't have headphone jack.
Some of us don't have receiver in bedroom tv
Click to expand...
Click to collapse
My bedroom TV has a headphone port the side and no av receiver. That tv is technically a computer monitor with hdmi and a tuner. So that may explain why it still has a headphone port. However, many larger TV's still have an audio out (line level, red and white RCA) that can be used with wireless headphones. There are also toslink to analog convertors or HDMI audio extractors that you can get for about $25. You could use one to achieve line level audio.
I have been researching TV's since the living room tv is old. My living room TV is ridiculous it is HD but it is a 50" plasma from 2004 and it was built before ASTC HD tuners were put in TV sets. The last owners left it because it was a pita to move, I can't imagine how much it would have cost in 2004.
The headphone I mentioned appears not to be a good choice in the line level audio output scenario.
t3ch42 said:
Its a simple little BT receiver that allows a 1/8” headphone jack or jumper to plug into your car aux. It has a battery which lasts three or so hours with headphones plugged in.
To sync, turn on the switch and search with your phone, firetv or whatever you have with BT audio. It automatically connects. Simple. Cheap.
Click to expand...
Click to collapse
Then I am not sure how this approach would be different than using bluetooth headphones other than you getting lucky with this particular unit compared to others. It is bascially a bluetooth headphone without the headphones.
It's great that it works for you though.
superflysocal said:
Then I am not sure how this approach would be different than using bluetooth headphones other than you getting lucky with this particular unit compared to others. It is bascially a bluetooth headphone without the headphones.
It's great that it works for you though.
Click to expand...
Click to collapse
You're right. They are no different. What I did notice is the audio did not seem too out of sync if at all with the newer version of xbmc.
Of course, it could just be a coincidence with a movie that had it audio set out of sync already...I don't know. I may have been more tolerant of the prep work in order to get it to work, pause the video, adjust delay forward, unpause and verify.
The point for me was that it was easy. The BT receiver could have been a more expensive one or cheaper. I don't think it matters too much right now as the BT audio is just an unintended positive side effect.
Amazon may enable a better fix soon or someone may mod a custom image with support if the bootloader opens. Its possible. Either way, I'm happy with the amazon TV. There a bunch more options and capabilities available on this xbmc box than any of the others I've had.

[Q] Hdmi audio issue for M.O.J.O

I have had my Mad Catz M.O.J.O for about 4 months now and It is rooted. I have everything set up where I have 2 computer speakers connected to my tv while the M.O.J.O. is connected via Hdmi. However, I have been having problems with the sound not coming out of the tv. It has of course worked at some point before. I have tried to search it, but I haven't found anyone else with the same issue for the M.O.J.O. The sound is enabled and turned up in the settings.
Hi!
Just for clarification have you tried playing sound on your TV via HDMI from another device than the Mojo? And does the Mojo play sound when plugging the speakers directly to it's audio jack?
Kokosnuss said:
Hi!
Just for clarification have you tried playing sound on your TV via HDMI from another device than the Mojo? And does the Mojo play sound when plugging the speakers directly to it's audio jack?
Click to expand...
Click to collapse
Yes I have. Before I used the M.O.J.O, I used my laptop to connect to the tv for games, movies, etc. The sound worked fine.
The M.O.J.O does connect with the speakers if you plug them in directly to the audio jack, but it doesn't use 100% of the speakers. It will have some sound in one speaker and in the other there will be no sound.
I recently bought a Griffin Aux Audio Cable to try. I connected one end to the M.O.J.O and the other end to my tv's audio jack. While using the cable, the sound doesn't instantly work, but after some minutes it appears to in a sense reconnect the M.O.J.O sound to the tv. After the sound reconnects, I can then connect my speakers and then everything works perfect.
I'm not exactly sure why, but the problem is solved for now.
twingold said:
Yes I have. Before I used the M.O.J.O, I used my laptop to connect to the tv for games, movies, etc. The sound worked fine.
The M.O.J.O does connect with the speakers if you plug them in directly to the audio jack, but it doesn't use 100% of the speakers. It will have some sound in one speaker and in the other there will be no sound.
I recently bought a Griffin Aux Audio Cable to try. I connected one end to the M.O.J.O and the other end to my tv's audio jack. While using the cable, the sound doesn't instantly work, but after some minutes it appears to in a sense reconnect the M.O.J.O sound to the tv. After the sound reconnects, I can then connect my speakers and then everything works perfect.
I'm not exactly sure why, but the problem is solved for now.
Click to expand...
Click to collapse
Did you figure out why it works or not?
I recently swapped my ouya for mojo and I dont get sound on HDMI at all no matter what cable/port combination I use, the sound is present on speaker output.
ergo14 said:
Did you figure out why it works or not?
I recently swapped my ouya for mojo and I dont get sound on HDMI at all no matter what cable/port combination I use, the sound is present on speaker output.
Click to expand...
Click to collapse
Is yours used or new?
twingold said:
Is yours used or new?
Click to expand...
Click to collapse
Used
ergo14 said:
Used
Click to expand...
Click to collapse
If I were you I would try to return it if I can or try to use the warranty if it still has one.
The problem from mine progressed and worsened to where I just sent it off to Mad Catz. I had got another one (latest model) and it works much better. If you didn't buy it and just swapped out, I am currently selling mine. It's practically new with no problems. If not, I hope I was somewhat helpful.
twingold said:
If I were you I would try to return it if I can or try to use the warranty if it still has one.
The problem from mine progressed and worsened to where I just sent it off to Mad Catz. I had got another one (latest model) and it works much better. If you didn't buy it and just swapped out, I am currently selling mine. It's practically new with no problems. If not, I hope I was somewhat helpful.
Click to expand...
Click to collapse
The headphone port on my unit looks installed improperly - I do get sound via headphones, but its possible its short circuited somewhere and the unit is cutting off HDMI audio thinking the phones are plugged in, I will return it and see if they can fix it, but I expect its something silly like this.
ergo14 said:
The headphone port on my unit looks installed improperly - I do get sound via headphones, but its possible its short circuited somewhere and the unit is cutting off HDMI audio thinking the phones are plugged in, I will return it and see if they can fix it, but I expect its something silly like this.
Click to expand...
Click to collapse
Ok, Mad Catz is very helpful when helping fix issues for their customers. They should be able to help you with the problem. Call them and or file a ticket to send it in.
Fixed,
The issue was that my unit was a refub and the headphone jack was soldered incorrectly, we unsoldered the jack and short circuited all the right pins and now i have working sound

Shield TV 2017 - Random audio drop outs & Random Controller Issue

Greetings everyone.
For the past few months, I've noticed an annoying audio drop out issue which affects both plex & kodi. Whenever I play content, the audio randomly stops, seeing a light gray bar filling 1/4th of the screen, then a gray bar line just above the middle of the screen and then continues playing the audio again. Video keeps on playing without issues.
From what I can tell on:
- https://forums.plex.tv/discussion/245022/nvidia-shield-tv-audio-passthru-audio-drop-outs
- https://forums.geforce.com/default/topic/997897/audio-randomly-drops-out-for-3-seconds
It appears to be a known issue with DTS-HD content?
I'm using the Nvidia Shield 2017 edition with no HDD. Up-to-date with v6.2 (24.32.406.417) connected with HDMI to my onkyo 5.1 receiver which is connected to my LG 4K TV.
Is there anyone here experiencing the same issue who can shed a light on this problem? Hopefully, with a solution? I bought the Shield TV as an investment, not to get issues like the one i mentioned above.
Above all, I also get random controller issues (the large controller). It appears to get randomly (but rarely) stuck on the down button. Disconnecting and reconnecting it appears to work, but doesn't solve the overal issue as it'll return eventually. Controller is also up-to-date with v1.15.
Solutions are welcome. And will ROM'ing the shield fix the issue? As most ROMS's these days are better than stock.
Regards,
Skyrider
Anyone?
I have started to have a similar issue with my Shield. It had been working fine for several months, and then recently started exhibiting audio drop outs, both very short and very long. Pausing and restarting play makes the audio return. I've experienced this only with streaming content like Netflix and Amazon Prime Video, not with local content, so far. The issue is much less if I switch to 2-channel audio from 5.1. No noticable heat issue.
Same issue here, Netflix was a train wreck last night, bookmarking this to follow.
I'm having a similar issue. I have the shield connected to my Onkyo tx-rz920 receiver then to sony xbr65x850e. When I stream from either Netflix or Plex Media player (content stored using Plex Media Server on QNAP) I get random audio cuts. It last just long enough to miss a word or two mid-sentence. The time between the cuts seems to be random (sometimes seconds in between cuts, other times minutes). If I replay the same video a second time, audio will cut at different places. As far as I can tell the amp is still receiving signal, as the decoder lights remain lit. I do not have this issue with other devices connected through the Onkyo. Any suggestions or assistance would be much appreciated!
Hey all.
I have the same issue. Think it has to do with the audio passthrough. If I set surround sound to "never' it solves it.
Not really a fix since I just got a new sound system. But temporally makes things watchable.
Whatsupdudes said:
Hey all.
I have the same issue. Think it has to do with the audio passthrough. If I set surround sound to "never' it solves it.
Not really a fix since I just got a new sound system. But temporally makes things watchable.
Click to expand...
Click to collapse
Thanks a bunch. This happened to my randomly on some Netflix shows and only one file in my Plex. I turned off surround, and now all is good. But still needs to be fixed
---------- Post added at 05:53 AM ---------- Previous post was at 05:50 AM ----------
ikijibiki said:
I have started to have a similar issue with my Shield. It had been working fine for several months, and then recently started exhibiting audio drop outs, both very short and very long. Pausing and restarting play makes the audio return. I've experienced this only with streaming content like Netflix and Amazon Prime Video, not with local content, so far. The issue is much less if I switch to 2-channel audio from 5.1. No noticable heat issue.
Click to expand...
Click to collapse
I have the same thing with pausing on Netflix
For me the problem seems to have been the HDMI cable. I have a few different ones and decided to change the ARC cable (receiver <-> TV) and that seems to have fixed the issue.
I have had a long, ongoing support exchange with nVidia over this issue, which as it turns out is affecting all content I play on that device -- streaming (Netflix, Amazon Prime) and local content, including video and mp3 music files (via Kodi).
In my case, I'm connected 1:1 from the Shield to my Samsung Smart TV via HDMI, then audio goes via optical to a DAC and then to an old Sony stereo receiver. Audio works without issue when watching only the TV, including the Samsung native apps for Netflix and Amazon Prime. That would seem to eliminate any issue with the TV to Sony audio link.
I've also found that casting video or music content to the Shield from my Android phone with playback through the Samsung TV and Sony receiver does not exhibit any audio dropouts (which is very interesting, to me, as it would appear to eliminate the HDMI link as an issue). Additionally, audio playback to a bluetooth headset paired to the Shield results in no audio dropouts.
As of now, this is still an open issue with nVidia support, which has escalated it to engineering and Q&A. I recently pinged them again to update them with with the fact that the recent Android upgrade did not resolve this issue for me. The reply I got appears to be the first acknowledgement I've seen from nVidia that this is, in fact, a known issue for them. The reply I got had the statement that "SHIELD update 7.xx does not address this problem." How would they know that unless they know they have a problem and some idea of what it is?
FIXED!
nVidia issued version 7.0.2 of their Android TV software and it has fixed the audio dropout problem I was experiencing. Hopefully, this will also fix the problem for others.
ikijibiki said:
I have had a long, ongoing support exchange with nVidia over this issue, which as it turns out is affecting all content I play on that device -- streaming (Netflix, Amazon Prime) and local content, including video and mp3 music files (via Kodi).
In my case, I'm connected 1:1 from the Shield to my Samsung Smart TV via HDMI, then audio goes via optical to a DAC and then to an old Sony stereo receiver. Audio works without issue when watching only the TV, including the Samsung native apps for Netflix and Amazon Prime. That would seem to eliminate any issue with the TV to Sony audio link.
I've also found that casting video or music content to the Shield from my Android phone with playback through the Samsung TV and Sony receiver does not exhibit any audio dropouts (which is very interesting, to me, as it would appear to eliminate the HDMI link as an issue). Additionally, audio playback to a bluetooth headset paired to the Shield results in no audio dropouts.
As of now, this is still an open issue with nVidia support, which has escalated it to engineering and Q&A. I recently pinged them again to update them with with the fact that the recent Android upgrade did not resolve this issue for me. The reply I got appears to be the first acknowledgement I've seen from nVidia that this is, in fact, a known issue for them. The reply I got had the statement that "SHIELD update 7.xx does not address this problem." How would they know that unless they know they have a problem and some idea of what it is?
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I was experiencing the same issue with periodic audio drops in anything I played whether it was Plex, YouTube or Netflix. I think I found a workaround. If you go into SHIELD settings, display and audio, then Advanced Settings. Check your setting for USB Audio, mine was set to something like High Quality, I changed it to Stereo, restarted the SHIELD and after a couple hours of watching I haven't heard a drop. I don't use USB Audio and connect direct via HDMI.
Edvard_Greig said:
I was experiencing the same issue with periodic audio drops in anything I played whether it was Plex, YouTube or Netflix. I think I found a workaround. If you go into SHIELD settings, display and audio, then Advanced Settings. Check your setting for USB Audio, mine was set to something like High Quality, I changed it to Stereo, restarted the SHIELD and after a couple hours of watching I haven't heard a drop. I don't use USB Audio and connect direct via HDMI.
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Disclaimer I'm on the 2018 model but I haven't found any 2018 model specific threads to this issue. I have made claim over on the geforce forums as well.
I am running an Onkyo TX-NR656, Sony XBR75X900E, and the Shield console itself. So far it happens on Kodi, Nova Media player, Plex, and Youtube. The main apps I use. As reported audio cuts out just long enough to miss a word or two on occasion the screen will go black for a second or two and all feed to the receiver is showing off. Happens at intervals that aren't really regular, and will happen at different points if I were to restart the content. All other devices running through the receiver or straight to the TV do not have this issue. Limited only to the Shield.
I have replaced the HDMI cables with 3 different ones, the latest one I'm using is Twisted Veins HDMI cables. Same issue, one cable seemed to do it really bad, it was a standard HDMI that came with the TV.
I have changed ports on my receiver and plugged the shield directly into my TV. I have turned off and on CEC discovery on all my devices after replacing the cables.
I have switched from the recommended 59hz in Shield to 60hz and the problem seems to be more prevalent so I will switch it back to 59hz but the issue persists there as well.
I am going to check my audio USB settings when I go home and try that as well.
Anyone figure this out? I've been having problems with my shield and Denon x2200w with these same dropouts. I didn't realize it was the shield until I sent out the denon for repair and they found nothing.
bum2kev said:
Anyone figure this out? I've been having problems with my shield and Denon x2200w with these same dropouts. I didn't realize it was the shield until I sent out the denon for repair and they found nothing.
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Did you follow what I posted two posts above yours?
Edvard_Greig said:
Did you follow what I posted two posts above yours?
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Totally missed that on mobile. trying this now! Thank you. Did yours drop out like it was ducking audio? Mine will just get very quiet randomly then kick back to regular volume.
I have this issue, ... on 7.2.3 firmware, ... I even replaced HDMI cable a while back which didnt do anything
for now I delay the effect by going to display settings and changing the resolution HZ (from 1080p 59hz and 1080p 60Hz) and so on... still sucks tho, because after a half hour or so, I have to do it again
I haven't tried the USB audio workaround yet, is that still working for everyone?
razor_ro said:
I have this issue, ... on 7.2.3 firmware, ... I even replaced HDMI cable a while back which didnt do anything
for now I delay the effect by going to display settings and changing the resolution HZ (from 1080p 59hz and 1080p 60Hz) and so on... still sucks tho, because after a half hour or so, I have to do it again
I haven't tried the USB audio workaround yet, is that still working for everyone?
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Update: changing USB audio did not work, argh!
UPDATE: I think I fixed the issue!
I was able to make the screen and audio stop cutting out last night watching the Warriors/Raps game ... around 2nd quarter I literally had enough, as it was literally "cutting out" every 10 mins and the one that got me pissed was about 60 seconds long, and so I literally walked over to the shield tv tried unplugging it (actually was close to throwing it in the garbage) when I noticed upon moving it it triggered another "cut out"...
I then rearranged all the HDMI cables from my receiver, unplugged an unused one that was in the receiver and ensured the other ones left were not touching each other, as I heard static could be an issue... in the end, I only left the cables that were actually needed plugged in and watched the rest of the game without 1 cut out ... I was amazed that's all it was
I am going to try to watch a HD movie from my media server via KODI and another from NETFLIX this week and see if any cut outs continue but I think I made some real progress!
Keep you all posted!
I have not had a screen or audio black out since my fix above! Finally!
Shield TV pro 2019 is one of the worst products I’ve ever had the displeasure of purchasing.
Netflix audio drop outs and also whilst watching live “soccer” games frame rate goes all jittery randomly. Never have this problem with Roku.

V20 APT-X Bluetooth Issues

Hi folks, wondering if anyone has dealt with this issue before.
I have a Kenwood KDC-X701 headunit in my Jeep which supports APT-X. I have never had an issue with any of my android phones connecting to the headunit, specifically my Galaxy S5 running LOS 14 nightlies. Always auto-connects and displays APT-X on the headunit (NOT AAC)
I broke the screen on the S5 so I bought an LG V20 (LS997) knowing full well that development has ceased on the V20, with the assumption that a stock ROM will at least be fairly stable.
Enter the issues I am having with my new V20, latest Sprint build 100% stock.
When I let the headunit auto-connect to the V20, it displays APT-X but no audio comes through the head unit unless I initiate a call (no music regardless of application, no google maps audio, etc). After disconnecting the call, it goes back to not passing audio.
If I disable auto-connect on the headunit and manually connect my V20, it connects and displays "AAC" and will play audio without issues.
Now, normally I would say "screw it, I found a workaround", but I tested my S5 and V20 side-by-side with some Modest Mouse FLAC files (through PowerAmp), and APT-X makes a noticeable difference in clarity. The mids/highs sound muddy on the V20 (AAC), and super clear on the S5 (APT-X). Enough so that I spent quite some time debugging it to see if I could figure out what the source of the issue was.
Is this something related to the APT-X HD codec? I spent an hour just now messing with it and I can NOT get the V20 to pass audio when connected via APT-X, but it passes audio just fine via AAC. 100% sure this is the V20 because every other Android I have tried (even my friend's S7, stock VZW), and none of them have this issue!
TL;DR
My V20 won't pass audio using the APT-X codec, but will pass audio using the AAC codec. My head-unit always auto-negotiates APT-X and I have to manually disconnect/reconnect through my V20 to get it to negotiate AAC and pass audio.
Any help/feedback would be greatly appreciated
EDIT:
Here are some pics I took of the actual display
AAC https://photos.app.goo.gl/6urGBAmHOSGTy1Cn1
APT-X https://photos.app.goo.gl/VwgCoSkySW57iVSr1
Driving me mad because I like to just get in the car, hit play on the headunit, and not need to take my phone out of my pocket
Same problem here
This could have just as easily been my post word for word. I got a V20 over the weekend, replaced my old stereo with a x501 so that I could have bluetooth. Took me about a day to figure out that I have to disconnect and reconnect in order to get sound, even thou it is clearly connected via bluetooth and I can see what song is playing on the stereo. I too noticed that this is happening when its using APTX codec, when I disconnect and reconnect it for some reason switches to AAC and works perfectly. Yep, and it's very annoying because I do have to get into you phone and disconnect/reconnect every time I start my car. After that everything works as expected.
investinwaffles said:
My V20 won't pass audio using the APT-X codec, but will pass audio using the AAC codec. My head-unit always auto-negotiates APT-X and I have to manually disconnect/reconnect through my V20 to get it to negotiate AAC and pass audio.
Any help/feedback would be greatly appreciated
Click to expand...
Click to collapse
Have you checked online for a firmware update for the radio? I have the kdc-x599 and mine had an update specifically for Bluetooth related issues and mine streams just fine over the aptx codec.
Thanks for the advice! I was actually on a much older firmware version so I went ahead and updated my head unit (from v.109 to v.116) but unfortunately there was no change
I am going to try a full factory reset on the head-unit this weekend but it's not looking promising unfortunately
It is pretty annoying to have to initiate the connection from the phone, especially when you hop in/out of your car like at a gas station and end up not remembering till you are on the road. I was looking for a widget or something that could auto-initiate a specific bluetooth connection instead of having to go into the settings (or toggle bluetooth on/off) but haven't found one.
I really like the concept of the phone and the hardware, but LG is just "not good" at Android. My best advice is for them to run just pure AOSP and fire their OS development team, but hopefully Google will force their hand with Project Treble.
Compounding things further I dug out my S5 with Lineage OS to set it up as a garage phone and remembered how much I miss just pure AOSP (and root access, and no bloatware, and stability)...
I wonder if the KDC-X702 and latest models have the same issue, but confirmed that it was an issue specific to the V20 and it seems futile to change the whole head unit because of the shoddy bluetooth stack in the V20.
So, I will grudgingly deal with the issue and try to push it from my mind every single time I get into my car until I can find a suitable replacement for the V20, but the damn headphone amp has spoiled me which makes it hard. Maybe someone will come out with a nice streamlined Type-C DAC/AMP combo but I am not holding my breath
EDIT:
Last ditch effort - I am going to send an email to both Kenwood and LG tech support to try and get some engineering assistance.
I know LG is going to write me off, but Kenwood seems actively engaged in development (last firmware update for the KDC-X701 was March 15th, just days ago). It's not on their end of the equations so I am not sure what they can do anyways
@investinwaffles
Is your phone rooted? That sounds kinda similar to the issue of using certain audio mods or tweaks on the V20. I use Viper and to activate the mod over Bluetooth I have to use an app created by WETA that basically forces a phone call so it can activate the effects. My TMobile version doesn't have any problem playing over aptx on mine regardless of audio mod though but it sounds kinda similar.
KUSOsan said:
@investinwaffles
Is your phone rooted? That sounds kinda similar to the issue of using certain audio mods or tweaks on the V20. I use Viper and to activate the mod over Bluetooth I have to use an app created by WETA that basically forces a phone call so it can activate the effects. My TMobile version doesn't have any problem playing over aptx on mine regardless of audio mod though but it sounds kinda similar.
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No, I am 100% stock, Sprint ZVD firmware (latest update)
Mine is stock and I did update the firmware on the headunit(x501) to 116, this is what Kenwood told me which I tried with no luck...
I recommend that you initialize the Bluetooth settings, reset the unit, and verify the firmware is up to date. Simply press the volume knob to enter FUNCTION, turn the knob and select BT MODE, INITIALIZE, and YES. You may then remove the faceplate and press the small button on the radio with a paper clip or ball point pen.
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Once i told them this did not work they asked me this...
I recommend that you pair and connect a different device to confirm if you are experiencing a compatibility issue or if the unit needs to be serviced. For testing purposes try a phone manufactured by a different brand or one listed on the Bluetooth compatibility list.
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None of the phones on their list support aptx, they are all very old phones. What I don't understand is why does it try to use aptx only when the headunit boots, then it will switch to AAC when I disconnect and reconnect bluetooth from the phone. If the phone is setup to use aptx, wouldn't try to negotiate aptx everytime it connects? Anyway, AAC works but its a hassle every time I jump in and out of the car. Is this just an issue with the LG V20 or Kenwood? I dont' have any other bluetooth devices that use aptx to test with... and since other phone I have only use aac I can verify the headunit either.
On a side note, I also have issues with hand mode. when I connect the phone via usb it will only provide power. I have spent no time troubleshooting this so it could be as simple as a cable issues. I was curious if you have connected the LG V20 via usb and been able to use hand mode?
@G2T
Do you have a Sprint variant as well?
I have a T-Mobile variant and a Kenwood unit and I have no issues with using aptx. Mine doesn't display the codec on the unit but I have used logcat to verify that it doesn't switch back to aac as I've had Bluetooth issues before on a certain TMobile firmware
I have AT&T

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