Hello, I have both a new Galaxy S5 and a recently installed Windows 7 64bit PC.
I just bought an USB3 cable and tried it: when I plug the cable in an USB2 port, all works as expected (Windows warns the device can go faster if connected to an USB3 port); when I plug the cable to an USB3 port, the phone says connected to USB, message disappears, appears again and then definitely goes away (just charging); Windows says the device is not recognized.
I asked where I bought the cable and they changed it with a new one, but the effect is the same.
I tried installing latest Samsung USB drivers (1.5.51.0) without succcess.
The phone is not rooted.
Can you please assist in solving the problem?
Thank you!
USB 3.0 drivers installed for the motherboard?
How can I check? Windows says the device can go faster with USB3, maybe this means they are installed?
Go to your motherboard manufacturers website, drivers section, and look for USB3.0 drivers
For mine they are called ASMedia_USB3
Windows saying they can go faster with USB 3.0 just means windows has detected a USB3.0 device
Ok, I went to Lenovo Thinkpad download section and installed Interl USB3 drivers; I'm going to reboot
If that doesn't work, check your BIOS for USB3.0 settings, see if there is anything in there you can tweak
No luck...
I'm not sure it is on the PC side: I tried an USB3 mass storage device and it goes faster...
Maybe the cable is faulty then, or not up to USB3.0 standards
Is it a genuine S5 USB3.0 cable, or something from ebay or somewhere?
It is from "somewhere", but this is the second one with the same problem, chances are lower...
Second one from the same place?
Worth trying a genuine cable, the most likely culprit is a cheap cable from 'somewhere' rather than a PC or an S5
I'll try as soon as I find one!
What I wanted to check was if there's anything to "enable" on the phone or Windows.
Not that I know of, although I've not used a USB3.0 cable on my S5 yet - I haven't seen anything in the phone settings, and I know that my PC USB3.0 works fine without doing anything other than installing the drivers
@pdario
Please check you marked in phone 3.0 mod.
(when you plug to 3.0 usb port, you have option in phone to choose USB 3.0 mod)
Work?
The phone does not say it is connected to USB, it only shows it's charging.
So that the problem.
Unistall all android devices drivers you have, then plug the galaxy s5
How can I uninstall all the drivers? Where do I find them?
pdario said:
How can I uninstall all the drivers? Where do I find them?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showpost.php?p=59545450&postcount=11
Related
After spending most of an afternoon trying to figure out how to get Heimdall to recognize my new phone ("Samsung USB Composite Device" was not turning up on the list of devices to install the driver for -- just 'Unrecognized device' turning up in device manager), I just came to the realization that I had it plugged in to my USB3 port. Switching to a USB2 port fixed everything.
Strange thing is, the rest of the phone works fine on the USB3 port -- just download mode won't connect on it.
Putting this here in the hopes anyone else struggling with this will spot it and give it a go.
@ OP
download mode works fine with USB3 + windows 7 64 bit.
USB 3 works and USB standard is backwards compatible anyway .
Was your USB port a mainboard port as SGS2 needs one not the often lower output on other ports .
jje
the only laptop I own that sees it as a 2.0 device is my i5 sony
my x61t and desktop for some reason wont detect the tab 2 as a 2.0 and tells me to plug into a 2.0 usb port even though they are all 2.0 ports and other devices are read fine
whats wrong with the tab? did samsung screw the pooch and put incorrect id markers for older chipsets? I can't be the only one with this issue
http://img687.imageshack.us/img687/7208/usbgy.jpg
It's not the tab, its the usb hub/controller in the laptop.
why is that? as all my other 2.0 devices work fine in my desktop and laptop. except for the Tab 2.0?
if it was the hub than when i plug in any other 2.0 it should say the same but it doesnt
I have no issues on my desktop or any of my laptops
Works fine on my desktop and new laptop. I'd also say that it is likely the USB hub/controller that you're using. Try plugging it into a different USB port. If that doesn't work, then try a different cable as I've had some cables do funny things with my phone before.
Yeah I've had different cables do weird things on my tab and infuse.
dift cables do the same thing. it has to be something with the tab and the pid's used by samsung. anyone else have a x61t , dift usb ports do nothing dift, it wont read the port correctly so it has to be the samsung driver or tablet pid for older chipsets
You stole Boo Boo's Name said:
dift cables do the same thing. it has to be something with the tab and the pid's used by samsung. anyone else have a x61t , dift usb ports do nothing dift, it wont read the port correctly so it has to be the samsung driver or tablet pid for older chipsets
Click to expand...
Click to collapse
If it were the tablet, then it wouldn't show up as a USB 2.0 device anywhere. It is something specific to the laptop you're using.
not true it is more likey the pid that the driver uses with the older chipset, otherwise no other 2.0 devices would work.
Samsund did something to the tablet that when it detects a older chipset it wont run
Did you install the Samsung drivers or just plug it in to you machine? My Tab 2 was doing the same thing and then I installed the Samsung USB drivers and it the error went away.
Not sure if that will help or not but give it a try.
i installed the kies software that has the drivers in it.
where are the usb drivers
and i noticed that if its turned off when i plug it in and power it up , it reads as a usb 2.0 device
You stole Boo Boo's Name said:
i installed the kies software that has the drivers in it.
where are the usb drivers
and i noticed that if its turned off when i plug it in and power it up , it reads as a usb 2.0 device
Click to expand...
Click to collapse
It is an issue with the USB hub in the computer. The device does not identify itself as something different based on what it sees it is connected to. If it detects that it is hooked up to a computer, it will also send the same USB id. Your computer is what determines if the device is a USB 1.x/2.0/3.0 device, and at what speed it can operate at. My old computer did the same thing with my phones.
I wish I had seen this sooner, I was doing file transfers on 1.x and it was REALLY slow.
Sent from my GT-P3113 using Tapatalk 2
I had the same issue. If I used the usb slots on the front of my PC, it wouldn't run 2.0.
I plugged into the back of the pc, into the mobo direct and no issues. No other device has had this issue.
Hey guys, quick question for those of you with the s5, and the usb 3.0 cable.
I am trying to transfer files from my windows 7 pc. with the usb 3.0 cable.
USB 2.0 works just fine, I switch over to usb 3.0, and the phone immediately dissapears from my pc.
Switch back to 2.0, and it reappears.
Is this happening to anyone else?
Maybe you have a faulty usb 3.0 cable. Try with a different usb 3.0 cable. If it's not the cable try on different computer. After that remains only one possibility: a faulty usb connector which means service. BTW you have usb 3.0 drivers installed on your w7?
Sent from my C6833 using XDA Premium 4 mobile app
Yeah i have a problem with the usb 3.0 too..
When i connect my phone via usb 2.0 it works fine but when i connect it via the usb 3,0 its still only shows up as a usb 2.0 device and the both only charge at 98ma :-/ brand new usb 3.0 cable. unistalled usb 3.0 drivers still no luck.
Not_That_Droid said:
When i connect my phone via usb 2.0 it works fine but when i connect it via the usb 3,0 its still only shows up as a usb 2.0 device and the both only charge at 98ma :-/ brand new usb 3.0 cable. unistalled usb 3.0 drivers still no luck.
Click to expand...
Click to collapse
I've got this issue as well....
except when I attempt it on my work PC with W7 x64 it works in USB2.0 and USB3.0 mode. At home on my W7 x64 build it shows up under my computer in USB2.0 mode but disappears when switching to USB3.0 mode....
tried reinstalling drivers and all that jazz and no luck.
tried two USB3.0 cables and neither work on my home rig. i'm stumped
Plug in another USB 3.0 device such as a memory stick into your computer to determine whether the issue originates from the phone/USB cable or your computer. From what you described we cannot identify the root cause!
Sent from my SM-G900W8 using Tapatalk
I had this issue too, then found it was my motherboard being the issue, i turned xHCI to on instead of auto (in the BIOS) and now when i connect my S5 with USB 3.0 cable the option for that mode will show on the phone.
Auto should work but it didn't seem to allow the S5 to trigger it, maybe because the S5 defaults to USB 2.0 and then you say to it to use USB 3.0
I do notice when switching modes the phone will vasish from the computer and then after a moment or 3 show up again
http://www.tonymacx86.com/lion-desk...te-uefi-motherboards-xhci-mode-explained.html
fiddled with bios settings on ASUS mobo... still no luck
a) Click on “Start” and Right Click on “Computer” and select “Manage”.
b) Now select “Device Manager” and Right Click on the individual “USB controller drivers” and select “Uninstall”.
c) Restart the computer and check if the issue persists.
if the cable is a cheap one that claimed to be usb 3.0 from eBay bin it and buy one from a decent retailer or Samsung
thanks for the ideas, tried device manager uninstall and reboot. still no luck. I"m using the provided samsung usb 3.0 cable so no issues there. very frustrating I cant use my phone connection to it's full potential
v2kai said:
thanks for the ideas, tried device manager uninstall and reboot. still no luck. I"m using the provided samsung usb 3.0 cable so no issues there. very frustrating I cant use my phone connection to it's full potential
Click to expand...
Click to collapse
Old thread I know but here is what seems is the answer.
It seems when first connecting the usb it always defaults to usb2, but then can goto the usb settings on the phone afterwards and switch to media usb3 mode. I have not found a way to make it default to usb3 mode.
chrcol said:
Old thread I know but here is what seems is the answer.
It seems when first connecting the usb it always defaults to usb2, but then can goto the usb settings on the phone afterwards and switch to media usb3 mode. I have not found a way to make it default to usb3 mode.
Click to expand...
Click to collapse
Appreciate the post but the issue wasnt actually switching into usb3 mode. That I knew how to do, it was that when I do switch the phone to USB3 mode it disappears from my file explorer and I cannot access the phone storage media unless I switch back to USB2 and then it pops up again in file explorer. I still havent found a solution and have come to the conclusion it is a hardware issue likely tied to my motherboard and have just accepted it and used it in it's limited form
I don't even see any option on my S5 to switch to USB3.....
Is this option device-specific?? I have the international version SM-G900H
Edit: never mind....the cable I had was a fake....
I tested my S5 with a cable from a USB 3.0 external hdd and it worked...
chrcol said:
Old thread I know but here is what seems is the answer.
It seems when first connecting the usb it always defaults to usb2, but then can goto the usb settings on the phone afterwards and switch to media usb3 mode. I have not found a way to make it default to usb3 mode.
Click to expand...
Click to collapse
This is the solution, thank you.
dglaboi said:
I don't even see any option on my S5 to switch to USB3.....
Is this option device-specific?? I have the international version SM-G900H
Edit: never mind....the cable I had was a fake....
I tested my S5 with a cable from a USB 3.0 external hdd and it worked...
Click to expand...
Click to collapse
So are you saying that if the cable is faulty (or in other words, USB 3.0 is not achievable with the current connection) that the USB 3.0 option simply does not appear on the phone? That may explain why I am also only seeing MTP or PTP with a 3.0 cable and hub
Reading these replies and I still don't have a solution.
I have a Lenovo P50 ThinkPad and I normally connect my S5 via USB 2.0, but I'm wanting to transfer about 20gb of files off my microSD card to my machine. When I connect with 2.0, I can't even get the entire folder to show in the navigator window.
I tried to connect to the 3.0 ports, which I use with my external HDD with no problems. I'm even using the same cable.
And yes, it's a legit 3.0 cable.
Still no solution...
Did you find a solution?
Can anyone suggest how to make windows 10 recognize the phone when connected via USB cable?
Latest official android version and USB debugging enabled.
Which cable are you using for connection to the computer? the cable that comes with the phone is for charging only, you'll need a data cable for connection.
Some users have reported issues when flashing or sideloading using a USB 2.0 cable. The cable included with PH-1 is USB 2.0 and is primarily intended for charging. If you're flashing or sideloading PH-1, we recommend using a high-quality, spec-compliant USB 3.0 (or higher) cable.
ive used both 2.0 and 3.0, but never the 3.1 USB C style. never had an issue, but some of the cables look premium and are cheap crap that connect and disconnect on a whim because the pins arent contacting unless the cable is perfectly straight
I'm using this cable: https://www.amazon.com/gp/product/B01N5KL10L/ref=oh_aui_detailpage_o06_s00?ie=UTF8&psc=1
It is supposed to be a data cable and looks pretty decent.
Are any special drivers required ? ( I have installed the USB driver found on the Essential support page but no dice)
I have those same cables, they are a bit touchy when it comes to staying connected especially in a USB 2.0 port. Make sure you're using a 3.0 port and once it connects, don't move it much. Not a great solution I know but what can you do.
I tend to leave Device Manager open when I install new hardware. It often helps understand the sequence of things. Do you hear the Windows Device Connected Sound? If nothing is showing up there, it's the USB cable
Well.. I got my phone last Wednesday and I just got the issue when I got USB3.0 to USB C cable last Friday. (my main PCs do not have USB-C port)
The symptom is;
connecting USB cable and change connection mode to "file transfer" or MTP, it looked going to connect, but actually failed or disconnected when I tried browse the device or copy files.
After few research, I could resolve the issue.
Here are the what I did.
First, I have to download and install USB driver from Essential home page. (check "Essential Developers" page. I cannot add link here yet because I'm newbie here.)
Second, Now I got connection, but still the connection was unstable especially when I copied big files (about 200~300MB or more). The issue could be resolved after turning on "Disable USB audio routing" option in "Developer Options". (You should enable the "Developer Options" first)
Third, Now I have no problem on Windows PC connection, but I got a problem with Ubuntu 16.04. And I have found the it happens only when I connect it via USB hub. After connecting to PC directly, the issue has gone.
I have no problem on USB connection with my PCs now.
Guys I'm trying to connect my phone to laptop but phone doens't get recognised in the laptop. The device makes sound and so does the laptop. No pop-ups in either of devices. The phone starts to charge but no option in the notification shade to change the mode of connection though. I've tried with turning on the usb debugging too, but no help.
Laptop pups up an error message later that the "LAST USB DEVICE YOU CONNECTED MALFUNCTIONED. WINDOWS DOES NOT RECOGNISE IT".
Is this falut of my charging port or of laptop? Or windows 10?
I've tried connecting to all other ports and with different cables. My all other android devices connect though. Please help.
joinsudhakarreddy said:
Guys I'm trying to connect my phone to laptop but phone doens't get recognised in the laptop. The device makes sound and so does the laptop. No pop-ups in either of devices. The phone starts to charge but no option in the notification shade to change the mode of connection though. I've tried with turning on the usb debugging too, but no help.
Laptop pups up an error message later that the "LAST USB DEVICE YOU CONNECTED MALFUNCTIONED. WINDOWS DOES NOT RECOGNISE IT".
Is this falut of my charging port or of laptop? Or windows 10?
I've tried connecting to all other ports and with different cables. My all other android devices connect though. Please help.
Click to expand...
Click to collapse
I've had this issue with pen drives and my USB port had an issue(short circuited).
Check these :
Try running devices troubleshooter from control panel.
If the phone is charging properly by using the same cable , it's probably an issue with the laptop.
Is it on pie?
joinsudhakarreddy said:
Guys I'm trying to connect my phone to laptop but phone doens't get recognised in the laptop. The device makes sound and so does the laptop. No pop-ups in either of devices. The phone starts to charge but no option in the notification shade to change the mode of connection though. I've tried with turning on the usb debugging too, but no help.
Laptop pups up an error message later that the "LAST USB DEVICE YOU CONNECTED MALFUNCTIONED. WINDOWS DOES NOT RECOGNISE IT".
Is this falut of my charging port or of laptop? Or windows 10?
I've tried connecting to all other ports and with different cables. My all other android devices connect though. Please help.
Click to expand...
Click to collapse
1. Enable USB Debugging in developer options
2. Download and install ASUS USB Driver from asus website like below. Search for ASUS_Android_USB_drivers_for_Windows
www+asus+com-in-Phone-ZenFone_5_A502CG-HelpDesk_Download
i am newbie, replace + with . & - with /
james11705 said:
I've had this issue with pen drives and my USB port had an issue(short circuited).
Check these :
Try running devices troubleshooter from control panel.
If the phone is charging properly by using the same cable , it's probably an issue with the laptop.
Is it on pie?
Click to expand...
Click to collapse
Sir I've tried debugging thing already and set the option to MTP. I've run troubleshooter too but windows couldn't identify and solve the problem. I'm guessing the problem is with windows 10. So I've decided to installed windows 7 in a different drive. Maybe that'll solve the problem.
Phone is running on Oreo.
Note:- I think micro usb has four pins. One among them might be a ground pin. One must be for charging and other must be to transfer data. Correct me if I'm wrong.
I had several times repairing phone with broken micro usb connector, it has 5 pin to be soldering on it. 2 for the power and 3 for data transfer. If the cable is fine for other devices then maybe the problem is not from the cable itself. I had an experience like that case before that if the notification from the pc says connected device is malfunctioned, that may caused by when u first time connected the phone to the pc, the device is disconnected when it still trying to instal the driver. When u connected the phone to pc check on the device manager, if u see "!" icon there, then theres the problem, ur phone driver not installed properly, u can try manual instal of device driver from there.
Last usb device you connected malfunctioned. Windows does not recognise it
"USB device not recognized. The last USB device you connected to this computer malfunctioned, and Windows does not recognize it” always appears in Windows 10 and Windows 8.
And the reasons for the issue contains:
The currently loaded USB driver has become corrupted or unstable
USB drivers need to be updated
USB drive may be entering selective suspend
USB has some damaged files or bad sectors
USB drive has not been formatted correctly
For different reasons, you need to take different measure, but you can directly format it via AOMEI Partition Assistant to solve the usb device not recognize issue.
The USB port itself was damaged. So I got replacement and now the new phone works fine with same laptop. Thanks you all for your replies.