Database Users

USB not charging/syncing

Got a slight problem with my HD2, hoping theres a reset or something for this, but for some reason my HD2 wont charge or sync anymore, I can charge the battery in an external charger and pop it in and it works fine, but I can't charge it in the phone, or connect the phone via USB to my computer anymore, even in the bootloader red green blue white screen USB does not come up anymore
Anyone had this issue before?

davidcampbell said:
Got a slight problem with my HD2, hoping theres a reset or something for this, but for some reason my HD2 wont charge or sync anymore, I can charge the battery in an external charger and pop it in and it works fine, but I can't charge it in the phone, or connect the phone via USB to my computer anymore, even in the bootloader red green blue white screen USB does not come up anymore
Anyone had this issue before?
Click to expand...
Click to collapse
Are you sure the option [ Setting/About Phone/Battery/ When phone is on,..] un select?
cheer!

that option has not been selected, thought I went in and TICKED the box, then turned the phone off and still not even the orange light next to the speaker came on to indicate charging so I went back into settings and UNTICKED it again.
This is not just a problem when plugged into the computer, this is a problem when plugged into the standard wall charger that was shipped with the phone.

davidcampbell said:
that option has not been selected, thought I went in and TICKED the box, then turned the phone off and still not even the orange light next to the speaker came on to indicate charging so I went back into settings and UNTICKED it again.
This is not just a problem when plugged into the computer, this is a problem when plugged into the standard wall charger that was shipped with the phone.
Click to expand...
Click to collapse
So far, it can not be the problem with software or sth like that
when the phone is off, all is hardware control and it will charge when you connect the charger (if everything working fine)
So, I think:
1st : you try with another cable ( may be problem here)
2nd: the problem with the USB port ( can you self repair? may be just some ease solder action, sth lose inside)
3rd: mainboard problem *_*
Hopefuly the problem is cable issue

Tried the same cable with another HD2, the other HD2 charged fine (theres 3 at my office)
Tried 2 different cables with MY HD2, same problem
Tried differed wall chargers, usb plugs, computers, car charger... all the same, no charging
Hooray Main board problem

HD2 cannot be recharged and cannot be recognized by computer

It is really weird. When the battery was low yesterday, I plugged the phone into a wall charger and found that it was not recharged. And then I plugged it into the USB port of my computer, it was not recharged either. The computer also failed to recognize a new device was plugged in.
I tried different computers and different cable. No recharge. No recognition. At first, I thought the battery must be dead. But this cannot explain why the computer did not communicate with the phone. So does it mean the micro-USB port in my HD2 was dead?
The only thing I did recently was to install the latest Chucky Rom. Is it a bug from the rom?
Any help is highly appreciated!!!

its a cgonfig you can change in the settings menu, start, settings, in my phone then the menu on the lowest level, about the phone, battery, there you can mark if you want to charge while connected to the computer, why its not found, i dont know, but know you can charge

foxhotel8899 said:
its a cgonfig you can change in the settings menu, start, settings, in my phone then the menu on the lowest level, about the phone, battery, there you can mark if you want to charge while connected to the computer, why its not found, i dont know, but know you can charge
Click to expand...
Click to collapse
The OP mentioned he can't charge when connected to the WALL charger, so changing the "Charge when connected to PC" option wont fix the fact he can't charge it thrue the wall i'm afraid.
You said you installed a new ROM lately? Maybe revert back to the previous rom or a stockrom to test? If this doesn't work theres a big chance your USB port might be broken... (or a defect charger, but since it doesn't get recognised on the PC aswell i'm a bit afraid it might be your USB port on your device)

doesnt sound like a rom issue since charging happens even if the phone is switched off, so its not handled by the rom. could be a repair job... you can get cradles of ebay that have a battery slot for charging spare batterries. That wayt you can flash wait you need cable working to go back to stock spl... doh!

does anyone know why my hd2 wont turn on unless plugged in and all it does is reset at the "stick together" screen? i was recently stuck at the "this concludes your beta" screen.. but after i hard reseted it.. it kept doing this.. please help!

check your battery

wangxueqian said:
It is really weird. When the battery was low yesterday, I plugged the phone into a wall charger and found that it was not recharged. And then I plugged it into the USB port of my computer, it was not recharged either. The computer also failed to recognize a new device was plugged in.
I tried different computers and different cable. No recharge. No recognition. At first, I thought the battery must be dead. But this cannot explain why the computer did not communicate with the phone. So does it mean the micro-USB port in my HD2 was dead?
The only thing I did recently was to install the latest Chucky Rom. Is it a bug from the rom?
Any help is highly appreciated!!!
Click to expand...
Click to collapse
Have a look in the usb socket on your phone. There should be what looks like a piece of plastic(contact strip), sticking up in the middle of the socket. If this is not there, you have broken the usb socket and will need a new one.
If it is there, is it leaning over to one side (no gap between it and metal socket)? If yes, very carfully try to move it away from side.
If contact plate is there, with a wooden toothpick (do not use anything metal or hard plastic), wipe over contacts, as these sockets tends to fill with dust and lint from pocket.

malex1 said:
Have a look in the usb socket on your phone. There should be what looks like a piece of plastic(contact strip), sticking up in the middle of the socket. If this is not there, you have broken the usb socket and will need a new one.
If it is there, is it leaning over to one side (no gap between it and metal socket)? If yes, very carfully try to move it away from side.
If contact plate is there, with a wooden toothpick (do not use anything metal or hard plastic), wipe over contacts, as these sockets tends to fill with dust and lint from pocket.
Click to expand...
Click to collapse
Thanks for your input. I tried all the methods you mentioned but no luck. The phone is not charged. So I guest the USB charging socket was broken ...
So for HD2 owners, be care of your usb charging socket. It might be very fragile.

Make sure the battery pins in the phone aren't bent. If the conracts aren't good you won't be able to recharge. or so I've heard.

I had the same problem
The only thing that help me was doing a hard reset. I tried to charge it with different chargers, different comp. At one point I was thinking to bring it back to tmobile, but luckily the hard reset did the job. One other thing, I was not able to do the reset by holding down the buttons, I had to do it from settings->security->factory reset and enter 1234. Good luck

I had this very same or similar problem yesterday. I thought I had killed it with a rom update but it turns out I had somehow managed to bend the middle pin on the battery terminals. it would still turn on on but would not charge at all & battery was just draining. When plugged into USB or wall socket it would not show the plug symbol it just showed battery as 100%. once I straightened the middle pin up all was great again.

how did you streighten the middle pin in the usb port i can hardly see anything down there
regards

Omnia 7 USB Problem

Recently I've been getting these "USB Malfunctioned" errors in Windows whenever I connect my phone to my computer. It was working fine a few days ago. I've tried disabling USB devices and resetting my computer but it fails to recognize the device. What could be wrong? I've tried replacing the USB cable and I'm running Windows 7. The phone is charging fine so I doubt it's a hardware fault. What do you guys think?

I had the same problem. I bought a new USB Micro USB-B Cabel.
Then it was all fine, no errors, no problems.

But I've tried another USB cable so what could the problem possibly be?

Could be your USB jack in the computer, happens to me. I have to unplug the cable, turn off the phone, then back on, and then plug the cable in and the computer.
The jack isn't so tight on my motherboard so if I move the phone while it's plugged in, it does a quick unplug, plug in, and that causes the problem for me.
It pisses me off cause it could totally f' up an update.

I've tried all the USB ports on my laptop, everything else works fine so it's not that.

Bump, some help would be good.

Bump, guys ._.

R3Z0N said:
Bump, guys ._.
Click to expand...
Click to collapse
Well, I know precious little about stuff like this, but once you've exhausted all other possibilities it might be time for a hard reset and if that doesn't bring a cure, back to the shop, waving your warranty thingy.
Good luck!
Jab Roelof

I've got the same issue..anyone have any luck recently?

Try it on another computer, hard reset, if that doesn't work, contact Samsung for a replacement or repair.

Nexus 6p not connecting to computer

Hi, I've been reading but not posting for awhile.. I'm having a issue with my 6P, its not connecting to any computer anymore Mac or PC. It doesn't show up at all, nothing in the status bar to select from, I can see the charging icon show up but no way for me to access the phone to back it up, even in download mode or recovery the phone won't show up on any computer for me to back it up..

Swapped cables to connect to the computer? Changed USB ports? Removed drivers and rebooted?

Most definitely sounds like driver issue. If it was the cable, then I think it would not even charge.
Download the driver right here
Follow install instructions right here.
If you still have issues right click on the device in device manager, then uninstall the driver. Then follow the install instructions again.

AndroidPurity said:
Most definitely sounds like driver issue. If it was the cable, then I think it would not even charge.
Click to expand...
Click to collapse
Not necessarily true. Some cables only support charging. If you cut it (not that you would) it would only have the smaller red and black cables inside. You need the cable with red, black, green & blue or yellow. I forget. Think yellow. If OP is using a 3rd party cable that may be the case. Also, damaged cable may be the issue. Actually happened to me. My normal longer cable that came with the 6P got a little snipped on the outside and now it only works for charging. When I plug it in it says there was an error installing the driver, which are already correctly installed. I need to use that little mini cable now.
Probably is a driver issue, though.

Hmmm I can't see it being driver issue on both Mac and PC, on the Mac all I need is the app, I know it works because I tried it with a different phone, no driver involved with the mac.. Its not the cable because it charges and I've tried different cables before posting..

RoyJ said:
Not necessarily true. Some cables only support charging. If you cut it (not that you would) it would only have the smaller red and black cables inside. You need the cable with red, black, green & blue or yellow. I forget. Think yellow. If OP is using a 3rd party cable that may be the case. Also, damaged cable may be the issue. Actually happened to me. My normal longer cable that came with the 6P got a little snipped on the outside and now it only works for charging. When I plug it in it says there was an error installing the driver, which are already correctly installed. I need to use that little mini cable now.
Probably is a driver issue though.
Click to expand...
Click to collapse
Hey thanks man!! I was not aware of that. I knew about USB Type C cables not meeting certain charging standards but was not aware some of the cables might be missing the data transfer wire inside the cable. I guess it is also possible the data wire could be the only 1 to break or fray, but chances of only that wire breaking are probably pretty slim.
It is kind of surprising that Nexus drivers are not automatically recognized and downloaded by now. Especially in Windows computers. Weird we still have to keep manually downloading and installing it when most other devices have their driver automatically installed when plugging it in.

RoyJ said:
Not necessarily true. Some cables only support charging. If you cut it (not that you would) it would only have the smaller red and black cables inside. You need the cable with red, black, green & blue or yellow. I forget. Think yellow. If OP is using a 3rd party cable that may be the case. Also, damaged cable may be the issue. Actually happened to me. My normal longer cable that came with the 6P got a little snipped on the outside and now it only works for charging. When I plug it in it says there was an error installing the driver, which are already correctly installed. I need to use that little mini cable now.
Probably is a driver issue, though.
Click to expand...
Click to collapse
I'm not using a 3rd party cable, I've been thru that, cable quality is not issue, I've used the cable that came with phone and new one a friend got with her phone two weeks ago. Like I said Mac does not need drivers just the app and thats it not only that if another works on my computer what does drivers have to do with it?

Usb-pc and charging problem.

Hello, I am the owner of the Chinese version of the phone. I have trouble. After installing the unofficially firmware there was a problem.
The switched on phone does not see the connected charger, does not see the PC. (PC does not see my Phone too. No New devices)
If the phone is switched off and connected to the PC, then turn on my Phone, the PC and the phone see each other, until the cable is removed.
If the phone is switched off and connected to the charger, the phone is charging. If turn it on(connected to charge) Phone is charging, but only slow charge (no qc)
I tried different chargers and cables, including official.
I tried to install different firmware via Myflash and Axon7_EDL_Tool
for example:
A2017_B13_FULL_EDL_UNBRICK_DFU
A2017_B17_NOUGAT_FULL_EN
A2017_B11_OREO_FULL_OR
etc.
disassembled the phone, all contacts on the board are normal. externally all is ok.
what do you advise? how to return the phone to its normal state?
(google translate)
Add
If connect turned on Phone to pc an wait, sometimes pc see New device
unknown USB device (port reset failure)
There was a problem with starting the USB device \ VID_0000 & PID_0001 \ 5 & 376aba2d & 0 & 18.
Driver Name: usb.inf
GUID of the class: {36fc9e60-c465-11cf-8056-444553540000}
Service:
Bottom filters:
Upper filters:
Problem: 0x2B
Problem status: 0x0

Still waitin 4 cure

Heey, smbd help me

Reinstall the drivers? Try a different cable? Perhaps a fully clean flash?

Skv012a said:
Reinstall the drivers? Try a different cable? Perhaps a fully clean flash?
Click to expand...
Click to collapse
I tried all this. different chargers, cables and pc
a few hours ago I flashed the phone without the battery. problem still exists.

FaTAX6 said:
I tried all this. different chargers, cables and pc
a few hours ago I flashed the phone without the battery. problem still exists.
Click to expand...
Click to collapse
Very strange... it should not just stop working with usb port suddenly like that. You might have to try ordering a new USB board from Ali Express to actually make sure it's not the board. Some chip on it may have bricked that would be harder to ping.

mine does this too, only way to get it to charge is to power off, plug phone in, and then power back on. Tried clearing cashe/delvik and even wiped everything clean and did a fresh install of newest version of bootloader/twrp/rom

I am also experiencing this recently. about two weeks already not having quick charging and PC connection nor OTG function not working.
If I have time, I'm gonna open up this phone too.